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Author Topic: 🏈Join Nitro NFL Survivor Pools with over 7.7 BTC in GTD Prizes 🏈 No House Cuts  (Read 514180 times)
NitrogenSports
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April 05, 2015, 12:51:29 PM
 #2581


I'd like to clarify a couple of things quickly.

First, we don't recommend starting new accounts. Accounts haven't been "banned", nor have we used the words foul play. We've just added another measure to help ensure your funds are secure. Generally, any withdrawals that are caught for manual review are being processed within minutes.

I'm very sorry that there was a delay overnight last night; I've passed all of your feedback and concerns on to the rest of the team! If you have any concerns about your account, please connect with our Support team - they'll be happy to help.

Thanks,
Jenny


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Gogo ppp
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April 05, 2015, 12:53:20 PM
 #2582

I can offer some insight later today from my experience - unfortunately I had a use for the coins and this kept me up all night.

Will post some specifics about my 2 withdrawals later today which I feel make some things clear.


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April 05, 2015, 12:57:23 PM
 #2583


I'd like to clarify a couple of things quickly.

First, we don't recommend starting new accounts. Accounts haven't been "banned", nor have we used the words foul play. We've just added another measure to help ensure your funds are secure. Generally, any withdrawals that are caught for manual review are being processed within minutes.

I'm very sorry that there was a delay overnight last night; I've passed all of your feedback and concerns on to the rest of the team! If you have any concerns about your account, please connect with our Support team - they'll be happy to help.

Thanks,
Jenny

Jenny - I don't believe we will have one person post in this forum that he received an instant withdrawal in the last 2 weeks, perhaps longer.
They are ALL manual.
It doesn't help when you try to make it seem that only some withdrawals are manual.



"If you have any concerns about your account, please connect with our Support team - they'll be happy to help."
They cannot help. I wanted my withdrawal, and it took 2 hours and 32 minutes.
There is no excuse for this.
The cs agent periodically responded to me, but there wasn't much he could do ("It shouldn't be much longer"...2 hours later...).

They received 6 or so Support posts from me during that time. They were fully aware of my situation.
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April 05, 2015, 01:03:44 PM
 #2584


I'd like to clarify a couple of things quickly.

First, we don't recommend starting new accounts. Accounts haven't been "banned", nor have we used the words foul play. We've just added another measure to help ensure your funds are secure. Generally, any withdrawals that are caught for manual review are being processed within minutes.

I'm very sorry that there was a delay overnight last night; I've passed all of your feedback and concerns on to the rest of the team! If you have any concerns about your account, please connect with our Support team - they'll be happy to help.

Thanks,
Jenny

Jenny - I don't believe we will have one person post in this forum that he received an instant withdrawal in the last 2 weeks, perhaps longer.
They are ALL manual.
It doesn't help when you try to make it seem that only some withdrawals are manual.



"If you have any concerns about your account, please connect with our Support team - they'll be happy to help."
They cannot help. I wanted my withdrawal, and it took 2 hours and 32 minutes.
There is no excuse for this.
The cs agent periodically responded to me, but there wasn't much he could do ("It shouldn't be much longer"...2 hours later...).

They received 6 or so Support posts from me during that time. They were fully aware of my situation.

Hey Gogo,

Your concerns have definitely been noted. With regards to that particular sentence, I was speaking more to the forum members who were suggesting that their accounts had been banned; I'm sorry that wasn't as well-worded as it could have been.

Thanks!
Jenny


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goxcraft
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April 05, 2015, 01:24:40 PM
 #2585


I'd like to clarify a couple of things quickly.

First, we don't recommend starting new accounts. Accounts haven't been "banned", nor have we used the words foul play. We've just added another measure to help ensure your funds are secure. Generally, any withdrawals that are caught for manual review are being processed within minutes.

I'm very sorry that there was a delay overnight last night; I've passed all of your feedback and concerns on to the rest of the team! If you have any concerns about your account, please connect with our Support team - they'll be happy to help.

Thanks,
Jenny

My account is more than 1 Year old. I do not play poker or casino. Withdrawals are manual.


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NitrogenSports
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April 05, 2015, 06:22:42 PM
 #2586

Are you ready for tomorrow's final March Madness game?

We'll have chat trivia for free bets throughout the day, and live lines on the game! We'll also draw the grand prize for our buzzer beater Twitter contest: a free bet for .2 btc!

Check out the future of betting at



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   24 hour Customer Support   

▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
Gogo ppp
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April 05, 2015, 10:07:34 PM
 #2587

Nitrogen customers - Post here the amount of time it takes you to receive a withdrawal.

From the menu on the left at Nitrogen -
Nitrogen
Cashier
and then on the right after you make the Withdrawal request, "Recent Cashier Transactions" gives you the time you made your request.
CryForMeSky
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April 05, 2015, 10:14:04 PM
 #2588

Nitrogen customers - Post here the amount of time it takes you to receive a withdrawal.

From the menu on the left at Nitrogen -
Nitrogen
Cashier
and then on the right after you make the Withdrawal request, "Recent Cashier Transactions" gives you the time you made your request.

7 minutes/4minutes/7minutes/3minutes

For my last four withdraws.
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April 05, 2015, 10:17:45 PM
 #2589

Nitrogen customers - Post here the amount of time it takes you to receive a withdrawal.

From the menu on the left at Nitrogen -
Nitrogen
Cashier
and then on the right after you make the Withdrawal request, "Recent Cashier Transactions" gives you the time you made your request.

7 minutes/4minutes/7minutes/3minutes

For my last four withdraws.

Thank you for sharing that.
That's encouraging, as my goal is to get information that will make me and others feel secure about making  deposits as I've been doing, leave it in there, and not worry about getting paid or having to wait several hours to be paid when I do decide to withdraw.

But the stoppage of Auto withdrawals is recent.

I'm amending my suggestion to now read:

" Nitrogen customers - Going forward (beginning today)  Post here the amount of time it takes you to receive a withdrawal."
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April 05, 2015, 10:21:24 PM
 #2590

Nitrogen customers - Post here the amount of time it takes you to receive a withdrawal.

From the menu on the left at Nitrogen -
Nitrogen
Cashier
and then on the right after you make the Withdrawal request, "Recent Cashier Transactions" gives you the time you made your request.

EDIT:" Nitrogen customers - Going forward (beginning today)  Post here the amount of time it takes you to receive a withdrawal."

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April 05, 2015, 10:24:45 PM
 #2591


Jenny, what percent of withdrawals were "caught" for manual review this month? (Hint: 100%). Stop advertising instant withdrawals! What you're saying here is incredibly misleading / flat out lying.
I had few withdrawals today. None of them were manual , and all of them were processed instantly. Even on Instant it takes upto maximum of a minute for withdrawals to be processed.

Try your luck in the middle of the night.

Above is a comment tgray wrote 8 days ago, echoing my experience (although I don't know how long he waited, but he obviously wasn't happy).
CryForMeSky
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April 05, 2015, 10:25:45 PM
 #2592



That's encouraging, as my goal is to get information that will make me feel secure about making  deposits as I've been doing, leave it in there, and not worry about getting paid or having to wait several hours to be paid when I do decide to withdraw.

But the stoppage of Auto withdrawals is recent.

I'm amending my suggestion to now read:

" Nitrogen customers - Going forward (beginning today)  Post here the amount of time it takes you to receive a withdrawal."

This was all in the last week or two, since auto w/ds were stopped.

It would probably serve your case well if you could articulate what about non-instant withdraws makes you feel that the system may be non-secure.
BitcoinDistributor
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April 05, 2015, 11:26:33 PM
 #2593

I'm done wagering with Nitrogen Sports until automatic withdrawals are back. Taking them away only screams "INSOLVENT" to me and potential ponzi. Wonder if someone killed their casino or poker and took em for a ton or something.

Either way - taking my business to casinobitco.in which currently is the only book to offer INSTANT withdrawals - this is a potential marketing plug CSCBitcoin should use to try and get more market share honestly.

So sad that Nitrogen is back tracking....

Oh by the way everyone. Remember how I said Nitrogen has said for well over a year "live betting is coming guys just wait!!" OH LOOK ITS STILL NOT HERE LOL. Like I said it will never come as their odds provider has offered the ability to bet live for years but Nitro refuses to offer it because often live odds presents a huge risk in terms of bankroll - there are people who literally make money only through betting bad live lines - they're not too rare since lines are super quick. Since Nitro uses anonymous accounts and doesn't limit anyone they refuse to offer live betting since 5 rando accounts could max bet a side and they couldn't prove it was same user and boom huge hit to BR. Thats a risk they don't want.


ANYWAYS BACK TO CASINOBITCO.IN FOR ME. BYE BYE NITRO. F****** losers backtracking. So Sad.

I'm a lover not a hater. I'm a scam buster misunderstood. However, this forum is full of haters which is why you see my trust. They can't handle my success so they try to stop me...BUT NO ONE STOPS MY SUCCESS! ....Find Quickseller annoying? Click the "ignore" button below his name! You're welcome!
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April 06, 2015, 01:58:26 AM
Last edit: April 06, 2015, 02:21:45 AM by Gogo ppp
 #2594



That's encouraging, as my goal is to get information that will make me feel secure about making  deposits as I've been doing, leave it in there, and not worry about getting paid or having to wait several hours to be paid when I do decide to withdraw.

But the stoppage of Auto withdrawals is recent.

I'm amending my suggestion to now read:

" Nitrogen customers - Going forward (beginning today)  Post here the amount of time it takes you to receive a withdrawal."

This was all in the last week or two, since auto w/ds were stopped.

It would probably serve your case well if you could articulate what about non-instant withdraws makes you feel that the system may be non-secure.

At 2:06 am today (middle of the night) I made a withdrawal.
It took about 30 minutes to be sent to my wallet. It was withdrawn from my account, but listed as "Pending" until then.

During the ridiculously long wait, from a company which used to do instant withdrawals, I asked some questions via the "Support" option on the site.

I was told an audit is being conducted on withdrawals for "fairness".

" ...just some quality control ensuring fair play!" and "...to check that the funds being withdrawn were accumulated fairly."


I decided to withdraw the remainder of my balance while waiting for the 1st withdrawal.

So at 2:44 am I attempted a withdrawal of my balance. The amount was about 1.5 btc more than the 1st withdrawal.
It was withdrawn from my account instantly.
And then I waited. And waited. for 2 hours and 32 minutes total, for something which should have been instant.

I gathered from a comment from cs on the website "Support" that my withdrawal was considered a large withdrawal.
However, Nitro has 10 btc limits on some sports I bet, and I imagine larger limits on some sports, so I'm surprised my withdrawal was considered large, as I'd think they must have much larger deposits on the site.

When I asked during this long wait what was going on, I was told by the same cs rep that "It is finishing the final stages of an audit for fair play."
I pointed out that they had just audited my account "for fair play" for the 1st withdrawal, and I hadn't made any additional bets since.
So why waste time re-auditing an account which had been audited about 15 minutes earlier?

 I was then told "Usually when a user withdrawals all funds from their account we like to run an audit to ensure their account has not been hacked..." and that the "fair play" audit is only part of the overall audit.

I had a use for the coins, and so was up hours past when I wanted to go to bed, waiting for my funds.


Some comments:

1) Jenny - "We've always believed in putting the safety and security of our bettors first."

When companies make changes which impose on customers and make things worse, it is ALWAYS presented as "in the customer's interest".
No. None of this was in my interest. It was clearly all in the interest of Nitro, and zero% in my interest.
An automatic withdrawal was in my interest.
Nothing occured which put my safety and security first. (See #4 below).

2) ALL withdrawals have been manual for several weeks now, yet Jenny in this thread and the cs rep I dealt with thru "Support" posting both pretend that this only happens "sometimes".
No, it happens all the time, always.

3) If Nitro has a leak in their software, fix the leak.
"Audit for fairness" is nonsense.

Conducting a 2nd audit minutes after the 1st withdrawal audit, one which took 5 times as long, is nonsense.
There was another reason for my long wait.

4) ""Usually when a user withdrawals all funds from their account we like to run an audit to ensure their account has not been hacked..."

No.
If Nitro had an interest in making sure my account was not hacked, they would have sent me an email to the address they have for me.
I checked during the long wait, no email was sent.
Of course, a hacker could've also hacked into my email, but he may not have, and it's one way to try to make sure I wasn't hacked.

I don't buy this excuse. Nothing was done for MY benefit here, although it's trying to be spun that way.

And although this shouldn't be important, I was at the same location with the same ISP as I've used for the majority of my communication with Nitro since joining.
It doesn't take 2.5 hours to check the path of my incoming connection to them.

Also, nothing I did was out of my normal pattern since I've been there.


So...


If Nitro took a total of 3 hours plus of stall time for 2 withdrawals they considered large, for something that formerly they did instantly ...try to come up with some theories as to why.


"It would probably serve your case well if you could articulate what about non-instant withdraws makes you feel that the system may be non-secure."

It's not that I feel the system is non-secure. What bothers me is the most obvious reason for why they've stopped manual withdrawals, and then stall 3 hours for processing my deposits, which is alarming.

It's not that hard to understand. Several others in this thread have already voiced it.

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April 06, 2015, 02:21:23 AM
 #2595

Since 2012, we've prided ourselves on putting you, our bettors, first. To us, this means providing great customer service, and best-in-class security measures to protect your funds.

As of a couple of weeks ago, some of the metrics triggering a manual review were revised and strengthened. As expected, more withdrawals are now being caught. The majority of these are still processed in fewer than 8 minutes.

There can definitely be a debate around the speed of a withdraw vs the security benefit a brief review of the withdraw. After reading today's comments, we know that some of you place more value on speed. This is something we'll take very seriously as we strive to achieve the right balance.

We've read the last handful of posts and have passed these concerns onto the security and technical teams for their review. While we further tweak the requirements, we'll take these complaints seriously.

Again, we believe that in certain cases, occasionally taking a few minutes to review a withdrawal is in your best interest.

Thanks for your understanding!
Nitrogen Sports


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CryForMeSky
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April 06, 2015, 02:48:09 AM
 #2596


It's not that I feel the system is non-secure. What bothers me is the most obvious reason for why they've stopped manual withdrawals, and then stall 3 hours for processing my deposits, which is alarming.

It's not that hard to understand. Several others in this thread have already voiced it.



Seems like you are just an alarmist. 

"THEY STALLED MY PAYMENT!"  Well...no.  That doesn't make sense.  As you said, they take 10BTC+ bets.  Would it make sense that they wouldn't have <10BTC (which is what you alluded your cashout amount was) on hand to send to you?  In some wallet somewhere?  Of course not.  What makes sense is that they look over all w/ds and there was one person working at the time you were cashing out.  Or they needed to get funds out of cold storage.  Or they wanted to verify the timing of a bet you made.

Is it annoying to have to wait a couple hours for a grand or two?  Of course, I feel that.  But to take that one incident and say "I THINK THEY ARE INSOLVENT" is pearl-clutching nonsense.  I'm glad they stopped insta withdraws.  It makes the company more secure!  The less likely they are to get ripped off, the more likely it is they lower their juice/offer more promos/don't close their doors.  To me, that's something worth waiting a couple of minutes for.
goxcraft
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April 06, 2015, 05:55:56 AM
 #2597

I'm done wagering with Nitrogen Sports until automatic withdrawals are back. Taking them away only screams "INSOLVENT" to me and potential ponzi. Wonder if someone killed their casino or poker and took em for a ton or something.

Either way - taking my business to casinobitco.in which currently is the only book to offer INSTANT withdrawals - this is a potential marketing plug CSCBitcoin should use to try and get more market share honestly.

So sad that Nitrogen is back tracking....

Oh by the way everyone. Remember how I said Nitrogen has said for well over a year "live betting is coming guys just wait!!" OH LOOK ITS STILL NOT HERE LOL. Like I said it will never come as their odds provider has offered the ability to bet live for years but Nitro refuses to offer it because often live odds presents a huge risk in terms of bankroll - there are people who literally make money only through betting bad live lines - they're not too rare since lines are super quick. Since Nitro uses anonymous accounts and doesn't limit anyone they refuse to offer live betting since 5 rando accounts could max bet a side and they couldn't prove it was same user and boom huge hit to BR. Thats a risk they don't want.


ANYWAYS BACK TO CASINOBITCO.IN FOR ME. BYE BYE NITRO. F****** losers backtracking. So Sad.

My last withdrawal yesterday took 2 minutes. Fast enough for me, can live with it  Smiley
The main part of my betting action have gone to Jetwin a long time ago... Instant withdrawals here BTW.



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April 06, 2015, 06:02:59 AM
 #2598


It's not that I feel the system is non-secure. What bothers me is the most obvious reason for why they've stopped manual withdrawals, and then stall 3 hours for processing my deposits, which is alarming.

It's not that hard to understand. Several others in this thread have already voiced it.



Seems like you are just an alarmist.  

"THEY STALLED MY PAYMENT!"  Well...no.  That doesn't make sense.  As you said, they take 10BTC+ bets.  Would it make sense that they wouldn't have <10BTC (which is what you alluded your cashout amount was) on hand to send to you?  In some wallet somewhere?  Of course not.  What makes sense is that they look over all w/ds and there was one person working at the time you were cashing out.  Or they needed to get funds out of cold storage.  Or they wanted to verify the timing of a bet you made.

Is it annoying to have to wait a couple hours for a grand or two?  Of course, I feel that.  But to take that one incident and say "I THINK THEY ARE INSOLVENT" is pearl-clutching nonsense.  I'm glad they stopped insta withdraws.  It makes the company more secure!  The less likely they are to get ripped off, the more likely it is they lower their juice/offer more promos/don't close their doors.  To me, that's something worth waiting a couple of minutes for.

Try to withdraw at noon GMT time when all the staff are asleep and no one can process your stuff and comment again here if you need a particular amount out to do your business elsewhere.

Newsflash: the world doesn't revolve around America.
CryForMeSky
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April 06, 2015, 06:05:57 AM
 #2599


Try to withdraw at noon GMT time when all the staff are asleep and no one can process your stuff and comment again here if you need a particular amount out to do your business elsewhere.

Newsflash: the world doesn't revolve around America.

You didn't read (or didn't comprehend) though.  I didn't say it wasn't inconvenient.  In fact, what I said about that was "Is it annoying to have to wait a couple hours for a grand or two?  Of course, I feel that. "  What we are talking about is him thinking that waiting an hour or two to process a withdraw is a warning sign of insolvency.
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April 06, 2015, 06:16:25 AM
 #2600


Try to withdraw at noon GMT time when all the staff are asleep and no one can process your stuff and comment again here if you need a particular amount out to do your business elsewhere.

Newsflash: the world doesn't revolve around America.

You didn't read (or didn't comprehend) though.  I didn't say it wasn't inconvenient.  In fact, what I said about that was "Is it annoying to have to wait a couple hours for a grand or two?  Of course, I feel that. "  What we are talking about is him thinking that waiting an hour or two to process a withdraw is a warning sign of insolvency.

Because you seem to be a reading comprehension expert you are the perfect man to analyse this snippet from the website:

Quote
Lightning Fast Transactions Lightning fast deposits and withdrawals are our standard, and most games are graded minutes after they end.
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