After your downtime, you gave me (and many others) a freebet which is worth about 59 cents (USD). 0.59 of a USD.
(By any standards, this is a meaningless amount of money, but that's another issue).
When I try to make a bet , I make the bet for the max you allow.
The 59 cent free bet is at just under the confirm bar.
I don't know how many times I must have hurriedly clicked on the "Use free bet" instead of "Confirm bet", and now I get a message saying the bet can't be confirmed because I'm over the limit (by 59 cents).
I know I should just go in and use the 59 cent free bet, but if I ever have another free bet I'll have the same problem.
Please remove it from under the Confirmation bar. Just have a link somewhere else to "Use free bet".
You've added to the annoyance of receiving a whole 59 cent !!! free bet to having it hinder making meaningful bets.
Hey there,
When we provided the free bets to thank our loyal customers, we provided anyone who had placed more than 20 bets over the previous month a free bet worth their average wager size during that time period. We also thanked those who missed the 20 bet requirement with a .001 btc free bet. It sounds like you might have received .001 btc; I'm sorry you've run into issues using this free bet!
If you'd like to use the bet, please place a wager where the risk amount equals the value of the free bet. This should correct the issue of being over the limit. If you'd prefer that we remove the coupon from your account, I can certainly accommodate this.
I really appreciate your feedback; we'll definitely take this into account moving forward!
Thanks so much,
Jenny