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h3rlihy
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January 27, 2014, 07:15:51 PM |
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It was the email attempt that failed that bothered me. That was what made me feel more like you'd legged it.
Couldn't you put a placeholder on the old page explaining what is happening? You might get a ton of negative feedback on ebay from confused and angry customers if you don't pretty much ram an explanation down their throat. Some ebayers can act rather recklessly when something goes wrong.
For us big customers, such as me.. any of us that have invested hundreds($) or more into you direct email updates would be nice. Not everyone may think to dig this topic up.
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The trust scores you see are subjective; they will change depending on who you have in your trust list. |
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Advertised sites are not endorsed by the Bitcoin Forum. They may be unsafe, untrustworthy, or illegal in your jurisdiction.
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PBmining (OP)
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January 27, 2014, 08:00:03 PM |
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It was the email attempt that failed that bothered me. That was what made me feel more like you'd legged it.
Couldn't you put a placeholder on the old page explaining what is happening? You might get a ton of negative feedback on ebay from confused and angry customers if you don't pretty much ram an explanation down their throat. Some ebayers can act rather recklessly when something goes wrong.
For us big customers, such as me.. any of us that have invested hundreds($) or more into you direct email updates would be nice. Not everyone may think to dig this topic up.
We apologize and will be compensating our customers for a full extra day this week. You are right about needing a placeholder page, I didn't realize it said "access denied" -- that sounds terrifying actually. I'm glad you pointed that out and so I have changed it. I wanted to avoid sending e-mails out from a different address because we only want you to trust administration e-mails from pbmining.com. We have only been up for two weeks and hackers love to take part in the "growing pains". As far as losses go, there are none. Just a lot of fear and that's quite understandable. My next update will be around 6:00pm central time (GMT - 6). I will have received an update from Sitelock by then. |
Did you know?: Most of our hash power comes from other sources. We are now specialized in the resale of cloudmining contracts through our associates!
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h3rlihy
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January 27, 2014, 08:49:15 PM |
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"Access denied. Host gone into hiding"
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dawn
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January 27, 2014, 10:39:56 PM |
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Thanks for the Update PBMining. Sounds you're dealing with your initial problems the right way. Looking forward to your next update.
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MoreBloodWine
Legendary
 Offline
Activity: 1050
Merit: 1001
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January 27, 2014, 11:05:23 PM |
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So no way to use this Gh on my BTCGuild account then ? I already entered above, but am curious... you say payouts are every sunday. So this means we cannot use this 1Gh/s on a pool of our choice ? If so, the payout for this will be dust which is making me second guess this. Wallet full of penny payments ends up being big fees later.
We cover the fees of sending the payments, even to single GH customers. Since our payment method is very different than a customer would see from having a pool account, we will include a full explanation of it in our upcoming FAQ. Until then, the live dashboard is simple and very accurate for the average user, just ask the 50+ customers who are already with us  Now for an update on progress: Things are looking great and we are seeing some excellent progress. Remember, we are doing this for the customers protection because that is the most important to us. I am working very closely with the professionals over at SiteLock to secure our system security from ever being compromised again. We will also be aggressively introducing Cloudflare. Also, admin@pbmining.com is having issues so please don't e-mail that right now and expect a response. Anyone can message me on here or at our sellers account on Ebay. For the people who don't visit these forums, such as some of our Ebay customers, we are trying to respond to their worries in a timely manner as well. |
To be decided...
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willdekabbitt
Newbie
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Activity: 13
Merit: 0
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January 27, 2014, 11:21:34 PM |
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Thanks for the Update PBMining. Sounds you're dealing with your initial problems the right way. Looking forward to your next update.
Same here! Good luck on a popcorn muncher of an outage. |
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PBmining (OP)
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January 28, 2014, 12:00:47 AM |
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Progression is still ongoing through this evening. Please allow us to work on getting the functionality returned before we do anything else. The hacker was gaining backdoor access to the site. I'm sure most of you understand how important it is to secure this issue. We are giving as many updates as we can in the day and we hope to have the issues resolved shortly. Your stats are not going anywhere, you are all accumulating bitcoins right now, its just that you cannot observe your stats. You can use a bitcoin profit caculator to verify that your bitcoins are being added properly. They are not going anywhere. Payday as usual will be next Sunday and you will all reap the rewards of it once again. I will update you guys in another couple hours. |
Did you know?: Most of our hash power comes from other sources. We are now specialized in the resale of cloudmining contracts through our associates!
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PBmining (OP)
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January 28, 2014, 01:10:52 AM |
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Finally we have some progress that you guys can actually see! Your global stats are back up, although they do not refresh every 2 seconds. We are slowly fixing things back up. Login and Payments sections have been temporarily disabled. At least we got the most important factor nearly fully resolved. Like I said, when this is all over I will be adding additional Bitcoins to those balances. Thank you everyone for being so patient! We're almost there!
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Did you know?: Most of our hash power comes from other sources. We are now specialized in the resale of cloudmining contracts through our associates!
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willdekabbitt
Newbie
Offline
Activity: 13
Merit: 0
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January 28, 2014, 01:16:28 AM |
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patiently waiting to open -new- acct!!
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ajw7989
Legendary
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Activity: 924
Merit: 1000
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January 28, 2014, 01:35:19 AM |
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thank you for the constant updates. Bad things do happen but the updates have definitely gave me a peace of mind.
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PBmining (OP)
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January 28, 2014, 01:38:34 AM |
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thank you for the constant updates. Bad things do happen but the updates have definitely gave me a peace of mind.
And that's exactly what we wanted to accomplish. We are familiar with the feelings some of our users may have had, and we don't want to allow that to happen as long as we can help it. I refer to these issues as "growing pains", and we will push through! At least you will all be able to say you profited from this ordeal when I add those extra 24 hours worth of bitcoins to everyones accounts. |
Did you know?: Most of our hash power comes from other sources. We are now specialized in the resale of cloudmining contracts through our associates!
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Buchi-88
Legendary
Offline
Activity: 3794
Merit: 2499
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January 28, 2014, 06:49:08 AM |
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OK, and thanks for your constantly updates
greets
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BitChrisUK
Newbie
Offline
Activity: 58
Merit: 0
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January 28, 2014, 06:50:21 AM |
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Please hurry so i can buy more ghs! |
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PBmining (OP)
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January 28, 2014, 02:01:58 PM
Last edit: January 28, 2014, 02:16:14 PM by PBmining |
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This is the first time we have heard of this. Please provide the Bitcoin address you used to fund your account. State this in the thread for public verification and we will look into it. As a side note, congratulations on your first post on Bitcointalk! |
Did you know?: Most of our hash power comes from other sources. We are now specialized in the resale of cloudmining contracts through our associates!
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PBmining (OP)
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January 28, 2014, 02:06:46 PM |
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Morning update: Today we will focus on getting the Login system back up safely. Also, Feb 1st is coming up which marks the completion of our first giveaway!  |
Did you know?: Most of our hash power comes from other sources. We are now specialized in the resale of cloudmining contracts through our associates!
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jimmyl
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January 28, 2014, 02:10:31 PM |
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This is the first time we have heard of this. Please provide the Bitcoin address you used to fund your account. State this in the thread and we will look into it. paid to 13Fs58XLdmybY6tEz5sVR3sfdbigD5TeXg from 1PNWLrW2j1UwTyCx1jKNXFENivAE3ASQoz u can check invoice #89 |
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PBmining (OP)
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January 28, 2014, 02:24:31 PM |
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This is the first time we have heard of this. Please provide the Bitcoin address you used to fund your account. State this in the thread and we will look into it. paid to 13Fs58XLdmybY6tEz5sVR3sfdbigD5TeXg from 1PNWLrW2j1UwTyCx1jKNXFENivAE3ASQoz u can check invoice #89 Your contract was found in the system but it just wasn't updating your user stats. Your contract was the last one created before we shut everything down, so this could be the reason why. There's your contract though, safe and sound! Customer # 89 90 0.03849780 |
Did you know?: Most of our hash power comes from other sources. We are now specialized in the resale of cloudmining contracts through our associates!
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jimmyl
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January 28, 2014, 02:31:29 PM |
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This is the first time we have heard of this. Please provide the Bitcoin address you used to fund your account. State this in the thread and we will look into it. paid to 13Fs58XLdmybY6tEz5sVR3sfdbigD5TeXg from 1PNWLrW2j1UwTyCx1jKNXFENivAE3ASQoz u can check invoice #89 Your contract was found in the system but it just wasn't updating your user stats. Your contract was the last one created before we shut everything down, so this could be the reason why. There's your contract though, safe and sound! Customer # 89 90 0.03849780 thanks for the updated, I am listed now! Yeah! BTW, payout is on Sunday only or based on minimum bitcoin? |
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willdekabbitt
Newbie
Offline
Activity: 13
Merit: 0
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January 28, 2014, 02:32:55 PM |
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If there's no word on when you can let those of us waiting for new accts join...
Can you throw up a few good ebays?
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