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[Tlee88]

Why your site don't have any supporter at weekend ?

Hi there Tlee88,

Apologies for the delay, many of our staff were celebrating easter this weekend so it was a public holiday, I will attend to your query asap!

Regars
Jessica

thank you   but have delay times when I pick bet in live play, it spend about 10 to 15second to make a bet , can you fix it?

This is another irritating thing in live bet. When you bet and the odds move, you have to place the bet again.
Is it possible to reduce the delay in live betting?

yes, but if delay times is from 5 to 10 second I can accept , but alway more than 10 second

[sbrzol]

I asked you to correct my bet BVIP0123036  8 hours ago , it is a winner bet not lost
I ask you here again ,  thx

I am still waiting you to resettle my bet for 28 hours

Hi Sbrzol,

Your query has been sent to the trading team. Excuse the dealy, many of the traders were on celebrating easter.

Regards
Jessica

I am still waiting you to resettle my bet for 36 hours
If they were on holiday then what are they doing now ? if another 8 hours was not enough to check the score and resettle my bet, It takes only 1-5 minutes

[BetVIP]

I asked you to correct my bet BVIP0123036  8 hours ago , it is a winner bet not lost
I ask you here again ,  thx

I am still waiting you to resettle my bet for 28 hours

Hi Sbrzol,

Your query has been sent to the trading team. Excuse the dealy, many of the traders were on celebrating easter.

Regards
Jessica

I am still waiting you to resettle my bet for 36 hours
If they were on holiday then what are they doing now ? if another 8 hours was not enough to check the score and resettle my bet, It takes only 1-5 minutes

Hi Sbrzol,

This bet has been settled now as a winner. Apologies for the delay.

Regards
Jessica

[shulio]

Is there any news regarding your promised about tournament with the cashpoints? I find it dull that actually the cash game points is not useable untill this point, and also is there a way to add the play chips?

Hi Shulio,

Well your cash game points unlock your deposit bonus Play enough and you'll get an e-mail concerning the credit to your account.  We will add the new tournaments early next week,

Kind regards,
Jess

Sorry to reply this now, but I see nothing about this in your page, any explanations to this? and also I never got any email concerning the cash game points
How about if you provide a freerolls that use the cash game points to buy in , this will be entertaining to play

[amiryaqot]

i am unable to access my account there, the message again and again server detected an internal error, please notify administrator, when that problem will be get fixed?

[shulio]

i am unable to access my account there, the message again and again server detected an internal error, please notify administrator, when that problem will be get fixed?

It hasnt been fixed and it happened to me sometimes during the freerolls, annoying, although the issue will be fixed automatically after like every 15 minutes for me, But I think Betvip should fix this up, and does thig only happen during freerolls?

[BetVIP]

i am unable to access my account there, the message again and again server detected an internal error, please notify administrator, when that problem will be get fixed?

It hasnt been fixed and it happened to me sometimes during the freerolls, annoying, although the issue will be fixed automatically after like every 15 minutes for me, But I think Betvip should fix this up, and does thig only happen during freerolls?

Hi guys,

we are aware of the problem and our developers are on it as we speak! Sorry for any inconvenience caused!

Shulio, we will be sending out a mail this week announcing cash game points buy in games with bitcoin payouts! Watch your inbox and these threads for the announcements!

Regards
Jessica

[panjul07]

i am unable to access my account there, the message again and again server detected an internal error, please notify administrator, when that problem will be get fixed?

It hasnt been fixed and it happened to me sometimes during the freerolls, annoying, although the issue will be fixed automatically after like every 15 minutes for me, But I think Betvip should fix this up, and does thig only happen during freerolls?

Hi guys,

we are aware of the problem and our developers are on it as we speak! Sorry for any inconvenience caused!

Shulio, we will be sending out a mail this week announcing cash game points buy in games with bitcoin payouts! Watch your inbox and these threads for the announcements!

Regards
Jessica

Since there are so many players facing the same problem, I hope your developer will fix this annoying problem soon.

And for the freeroll, please remove any players who only on sitting out mode.

I always be in a table with these kind of players. Its OK if they are on sitting out mode for a good reason, but what I experienced is that they were on sitting out mode more than 30minutes since the tournament started.

[shulio]

Since there are so many players facing the same problem, I hope your developer will fix this annoying problem soon.

And for the freeroll, please remove any players who only on sitting out mode.

I always be in a table with these kind of players. Its OK if they are on sitting out mode for a good reason, but what I experienced is that they were on sitting out mode more than 30minutes since the tournament started.

Thats because alot register but they cant attent the freerolls, that is why they are sitting out and it could be that they were just stalling some time to get reward for the 10th place

i am unable to access my account there, the message again and again server detected an internal error, please notify administrator, when that problem will be get fixed?

It hasnt been fixed and it happened to me sometimes during the freerolls, annoying, although the issue will be fixed automatically after like every 15 minutes for me, But I think Betvip should fix this up, and does thig only happen during freerolls?

Hi guys,

we are aware of the problem and our developers are on it as we speak! Sorry for any inconvenience caused!

Shulio, we will be sending out a mail this week announcing cash game points buy in games with bitcoin payouts! Watch your inbox and these threads for the announcements!

Regards
Jessica

I see, thanks for addressing this issue and also I will be waiting for thecash game points to buy in, it is about time you guys make changes since daily freerollsis abit boring now

[BetVIP]

Hi all,

Good news, our developers have confirmed that the error you have been receiving had been fixed!

Regards
Jessica

[Havelivi]

Hi all,

Good news, our developers have confirmed that the error you have been receiving had been fixed!

Regards
Jessica

i am still getting that internal server error into my account, is that fully resolved or in final touches?

[arallmuus]

I found this in my bonus tab, But I dont understand nor see any page about the explanation of this, could you please link me an explanation regarding this?Thankyou

[BetVIP]

Hi all,

Good news, our developers have confirmed that the error you have been receiving had been fixed!

Regards
Jessica

i am still getting that internal server error into my account, is that fully resolved or in final touches?

Hi Havelivi,

It should be resolved completely now. Please send me your username so that we can investigate further!

Regards
Jessica

[BetVIP]

I found this in my bonus tab, But I dont understand nor see any page about the explanation of this, could you please link me an explanation regarding this?Thankyou

Hi Arallmuss,

We will be sending out a mail to all tomorrow to announce and explain the deposit bonus structure! Keep an eye on your mail box!

Regards
Jessica

[arallmuus]

-snip-

I found this in my bonus tab, But I dont understand nor see any page about the explanation of this, could you please link me an explanation regarding this?Thankyou

Hi Arallmuss,

We will be sending out a mail to all tomorrow to announce and explain the deposit bonus structure! Keep an eye on your mail box!

Regards
Jessica

I see, okay thankyou for the consideration

[BetVIP]

Hi all,

Good news, our developers have confirmed that the error you have been receiving had been fixed!

Regards
Jessica

i am still getting that internal server error into my account, is that fully resolved or in final touches?

Hi there,

Could you please send a screenshot of the error to support@betvip.com to help us investigate?

Regards
Jessica

[moonbind]

there is a problem with freerolls - at least 50% of registered are non-player characters/fake regs:

let me explain: i have noticed a group of indonesian players there who, to my belief,
register fake accounts in order to let them sit out, while they themselves collect the stacks of sitouts [when they are alone],
or bully other real players outside their group to make them commit marginal moves/mistakes and lose;
you cannot deploy a successful poker play strategy when you constantly fear of tripping over a sitout!

this is all made to the goal of isolating other real players and secure the top leadership in the tournament roster,
in order to collect as much of your b100 prize money as they can...

i have never ever seen them play again another game on your poker, so you are, essentially, freeload feeding them!

are you sure this is what you want: excluding true poker players, and feeding indonesian freeloaders
who don't give a second thought about playing on your poker and giving any returns to community?

i already proposed you the solution - please, put back the non-player kick mechanism, so if they don't show up to the tourney, they get kicked after 15 minutes!

it's a freeroll, i understand, and you may say: "we don't care!", but you are bleeding daily b100 to those who will just withdraw and never play again,
and who have no respect to poker, your company or our poker community - they just laugh for your free money and take it out, possibly to buy drugs and booze...

if you really care for the thriving of your establishment, please, let's make it a better place!

if this won't make sense to you, i will shut up and just take what i can and leave! peace, out!

[panjul07]

there is a problem with freerolls - at least 50% of registered are non-player characters/fake regs:

let me explain: i have noticed a group of indonesian players there who, to my belief,
register fake accounts in order to let them sit out, while they themselves collect the stacks of sitouts [when they are alone],
or bully other real players outside their group to make them commit marginal moves/mistakes and lose;
you cannot deploy a successful poker play strategy when you constantly fear of tripping over a sitout!

this is all made to the goal of isolating other real players and secure the top leadership in the tournament roster,
in order to collect as much of your b100 prize money as they can...

i have never ever seen them play again another game on your poker, so you are, essentially, freeload feeding them!

are you sure this is what you want: excluding true poker players, and feeding indonesian freeloaders
who don't give a second thought about playing on your poker and giving any returns to community?

i already proposed you the solution - please, put back the non-player kick mechanism, so if they don't show up to the tourney, they get kicked after 15 minutes!

it's a freeroll, i understand, and you may say: "we don't care!", but you are bleeding daily b100 to those who will just withdraw and never play again,
and who have no respect to poker, your company or our poker community - they just laugh for your free money and take it out, possibly to buy drugs and booze...

if you really care for the thriving of your establishment, please, let's make it a better place!

if this won't make sense to you, i will shut up and just take what i can and leave! peace, out!

as Indonesian people, I dont like what you say..not all Indonesian poker players do the same.

But as poker player, I absolutely agree with you. I also do not like any players who always in sitting out mode. I have already made a request to OP to remove these kind of players.

[arallmuus]

there is a problem with freerolls - at least 50% of registered are non-player characters/fake regs:

let me explain: i have noticed a group of indonesian players there who, to my belief,
register fake accounts in order to let them sit out, while they themselves collect the stacks of sitouts [when they are alone],
or bully other real players outside their group to make them commit marginal moves/mistakes and lose;
you cannot deploy a successful poker play strategy when you constantly fear of tripping over a sitout!

this is all made to the goal of isolating other real players and secure the top leadership in the tournament roster,
in order to collect as much of your b100 prize money as they can...

i have never ever seen them play again another game on your poker, so you are, essentially, freeload feeding them!

are you sure this is what you want: excluding true poker players, and feeding indonesian freeloaders
who don't give a second thought about playing on your poker and giving any returns to community?

i already proposed you the solution - please, put back the non-player kick mechanism, so if they don't show up to the tourney, they get kicked after 15 minutes!

it's a freeroll, i understand, and you may say: "we don't care!", but you are bleeding daily b100 to those who will just withdraw and never play again,
and who have no respect to poker, your company or our poker community - they just laugh for your free money and take it out, possibly to buy drugs and booze...

if you really care for the thriving of your establishment, please, let's make it a better place!

if this won't make sense to you, i will shut up and just take what i can and leave! peace, out!

How do you know that these players are Indonesian? this is actually a serious claim, and without a proof this can be bad as some Indonesian might not be please to see this post, I do agree that it is annoying for people to sit out the whole game, but it will be better to limit the maximum time for sitting out to be 30 minutes

EDIT : it seems like panjul07 is indonesian and you did hurt his feeling

[BetVIP]

there is a problem with freerolls - at least 50% of registered are non-player characters/fake regs:

let me explain: i have noticed a group of indonesian players there who, to my belief,
register fake accounts in order to let them sit out, while they themselves collect the stacks of sitouts [when they are alone],
or bully other real players outside their group to make them commit marginal moves/mistakes and lose;
you cannot deploy a successful poker play strategy when you constantly fear of tripping over a sitout!

this is all made to the goal of isolating other real players and secure the top leadership in the tournament roster,
in order to collect as much of your b100 prize money as they can...

i have never ever seen them play again another game on your poker, so you are, essentially, freeload feeding them!

are you sure this is what you want: excluding true poker players, and feeding indonesian freeloaders
who don't give a second thought about playing on your poker and giving any returns to community?

i already proposed you the solution - please, put back the non-player kick mechanism, so if they don't show up to the tourney, they get kicked after 15 minutes!

it's a freeroll, i understand, and you may say: "we don't care!", but you are bleeding daily b100 to those who will just withdraw and never play again,
and who have no respect to poker, your company or our poker community - they just laugh for your free money and take it out, possibly to buy drugs and booze...

if you really care for the thriving of your establishment, please, let's make it a better place!

if this won't make sense to you, i will shut up and just take what i can and leave! peace, out!

Hi Moonbind,

We have reinstated the kick out rule for sit out players. The time limit here is 30 minutes.

We want to encourage our players to play in the cash games so we will have a few exciting announcements tomorrow and later in the week. These new innovations will be aimed at our loyal cash game players, you will be able to buy into freerolls with Cash Game Points and we will be announcing a deposit bonus for you all!

The point of the freerolls is just to get attention on our site, we are now going to look after the loyal poker players who are actually here to play and not just freeload!

Don`t worry, we have got our loyal players (all nationalities!) in mind!

Regards
Jessica