Bitmain to release S17E 64TH

[MoparMiningLLC]

The only thing that is worrying me about the refund of these credits is what price will they take into account.
Will they take the price when I asked for refund (yesterday- 8750$), will they take the price of order (2019.09.09.-10256$)- I HOPE NOT, or will they take the price when they actually refund (which can be any day they choose).

my guess is they do whatever nets them more - when I did an order to try their 50% up front and 50% later (I paid only a few weeks after the first payment) the first half was when bitcoin was worth 8341.43 - when I made the second payment, I scanned their QR code and it told my wallet how much to send (USD) which my wallet sent that value - the problem was that bitcoin was worth 9610.92. Bitmain claimed I owed them still another $72 worth of BTC because they were valuing BTC at the 8300 price not the 9600 price. They said they do so to be more fair to their customers.... I am sure that if when I made the second payment, if BTC would have been worth 7,000 they would have not honored the 8341.43 price, nor would I expect them to. But in this case BTC was worth more so they used the lower value to get more BTC.

I will never do the 50/50 payment again unless I know that BTC will plummet in value right after the first payment so that my second payment will be worth more - but of course, how would I ever know that?

[philipma1957]

Okay I finally got a reply about my order for 2x  s9k's  I am owed $114 and have been promised a refund in BTC.
So for the record a redacted version of the email is below.

Re: [Bitmain] Re: my credit for order number
Nov 13 at 11:05 PM

PHILIP A###### <philipa######@ yahoo . com>
To: Bitmain <support+id584976@ bitmainhelp . zendesk. com>
Cc: Philip A###### <philipa###### @ yahoo . com>

On Wednesday, November 13, 2019, 10:55:16 PM EST, Carol (Bitmain) <support @ bitmainhelp . zendesk . com> wrote:

My reply > My BTC address is :

146UJM5kgzLVUV23CXCf33KQKHckoX1gx3

https : // www . blockchain . com/en/btc/address/146UJM5kgzLVUV23CXCf33KQKHckoX1gx3

Please send 114 usd in btc to that address.

Thank you,

Philip A######

aka philipma1957 of bitcointalk.org <my reply is in bold

##- Please type your reply above this line -##

Your request (#5#####) has been updated. To add additional comments, reply to this email or click the link below:
https : // support . bitmain . com/hc/requests/5#####

Carol (Bitmain)
Nov 14, 11:55 CST

Hello philipma1957,

Thanks for your consultation!

Yes, there is credit of 114USD in your order ID 00120190########.
According to our policy, the refund should be processed via BTC since you paid the order via BTC.
Please kindly provide a valid BTC wallet address used for refund and 114USD will be transferred to BTC according to the real time excahnge rate when our finance team doing the refund.

Please let us know if you have additional questions or concerns.

Best regards,
Carol
​BITMAIN

We appreciate your feedback: https : // www . surveymonkey . com/r/bitmainsurvey
Kindly beware of phishing scams and always verify the domain name. Product sales and payments are handled exclusively via our official website (www.bitmain.com). Bitmain does not solicit payments via any other websites or channels. Please see blog. bitmain . com/en/tag/scam.
** "Solved" means we replied - we may still be working on your issue.

I will post on this once a week

@ frodocooper  I would like a suggestion or input from you as to how to create a thread  to help get refunds for people on these new policies from bitmain. I would not have tried on my $114 refund if not for others posting here.  I also have  a much larger one due for about 865 I kind of want to make a thread for others like me.  Maybe a sticky or something.  Fell free to  pm  your ideas on this.

Phil

[MoparMiningLLC]

...

at least you got a reply - I asked about my refund/credit almost 4 days ago now.


also --- Now that Bitmain owes me a refund of 152.01 or 0.01822347 BTC based on the value of BTC at the time of purchase, 8341.44. Or because BTC is worth more and Bitmain owes me (instead of me owing them) is Bitmain going to claim that the refund will be processed at current BTC value?

basically meaning they will give me less BTC??

While that would be the fair answer overall - it would not be fair since they did not afford me that luxury when I was paying for my miner, BTC was near 9500 and they made me pay BTC amounts based on the 8300 value above because that was the value at the time I placed my order.

I cannot wait to hear the answer to this... I really expect them to be hypocrites and claim that they will do it at current BTC value, as that will save them BTC.

[philipma1957]

at least you got a reply - I asked about my refund/credit almost 4 days ago now...

this why i am thinking of a thread for refunds/credits/coupons.

[favebook]

Bitmain has yet again lowered the prices of almost all if not all units. I noticed they added back T17e and T17+ as well. However, S17+ has been pulled from shop as it is probably sold out.

T17+ price looks really attractive.

Also S17 Pro - 53 TH/s has been lowered from 1999$ to 1599$ so make of that what you wish, but I think new miners are on the way.

Current prices before shipping:

Antminer S17 Pro - 53 TH/s - 1599$ (7 day shipping)
Antminer T17 - 42 TH/s -1003$ (7 day shipping)
Antminer T17 - 42 TH/s- 898$ (shipping in January)
Antminer T17+ 64 TH/s - 1368$ (shipping in January)
Antminer T17e - 50 TH/s - 1068$ (shipping in January)
Antminer S17e - 60 TH/s - 1508$ (shipping in end of December)
Antminer S9k - 14 TH/s - 138$ (7 day shipping)
Antminer S9SE - 16TH/s - 430$ (7 day shipping)

[wndsnb]

Also S17 Pro - 53 TH/s has been lowered from 1999$ to 1599$ so make of that what you wish, but I think new miners are on the way.

20%, that's another big drop. Another round of coupons on the way?

As for "new miners on the way", that seems about right. Drop the price to sell out all stock, then release something more efficient at the same $/TH. Then send out coupons to all the people they just screwed to entice them to throw more $ at them... hard to get out of the cycle once they drag you in.

5nm is still a long way off (probably post-halving), but I could see them releasing a final optimization of the 7nm to get a few % better efficiency to ride out the time until the halving and 5nm.

[AlecMe]

I cannot wait to hear the answer to this... I really expect them to be hypocrites and claim that they will do it at current BTC value, as that will save them BTC.

I somehow agree with Stryfe, but to be honest I am happy am getting something back.

Also, if they would refund you at BTC current value ($8601.54) you would get 0.01767242, the difference with yours (0.01822347) would be 0.00055106 BTC.

That is the amount that 2x s9j can generate in a whole day not including any expenses.

Now, since, the s9 era is/has drawn to an end this amount is what you can generate in half a day with a T17+ (64th) it does not seem that much of big deal.
I would prefer them to be fair and stick to the price of the time of purchase, as it would be fair, no matter if this would involve to pay more or less and have this clearly written in their conditions. At least for the next time if not now 

As for their guerilla marketing approach, I do not agree as well, but still, find them a bit better than others.
Maybe they will change in the future? 

[philipma1957]

I have 1 coupon  for 368  buying yet 1 more s17 pro looks tempting.  1599-368 = 1231 + 120 to ship =1351  and maybe no trump tax.  With paypal six months no interest.

I talked with frodocooper about a special thread on the bitmain coupon/refund situation it is a very unusual deal they are doing so I will be able to create this thread in hardware as a one time exception .  i.e. we do not want it to get lost in service discussion. As the thread may help out more then 1 or 2 or even 10 forum members. To get their fair refund/credits/coupons.

Edit I used my 368 coupon and purchased 1 more s17pro.  Cost was  1350 with shipping after coupon. If I get another Malaysia unit I will be at 40 for tax about 1390 usd for a unit that sold for over 3000 less then a month ago.  Yeah  I got caught up on 2 s17pro's and paid 4900 + 1200 = 6100 for 2 pieces.

But  with trump tax not applied due to  Malaysia builds  the next 2 cost  1550 and 1350 = 2900 for 2 pieces.

so with cost averaging 4 for 9000 = 2250 a piece.

[prpz]

Got my first s17E in my hands today.
It’s arrived it’s bigger that the s17pros slightly quieter haven’t observed it too much had to pop out to work
7 min avg was only 63th but I’m sure it will climb up and end up around 64 !
Temps also look good but I do have it by the window and I live in Canada currently -8C

Edit
Been around 9 hours machine is 63.85Th Avg
temps are 61 59 60 pcb and chip 68 69 67
Fans are 2880 2880 3720 3720
Frequency is 436 417 435 errors 0.0000%
Firmware is from Nov 2 2019
Psu is definitely hotter than the s17 pros

[philipma1957]

Got my first s17E in my hands today.
It’s arrived it’s bigger that the s17pros slightly quieter haven’t observed it too much had to pop out to work
7 min avg was only 63th but I’m sure it will climb up and end up around 64 !
Temps also look good but I do have it by the window and I live in Canada currently -8C

Edit
Been around 9 hours machine is 63.85Th Avg
temps are 61 59 60 pcb and chip 68 69 67
Fans are 2880 2880 3720 3720
Frequency is 436 417 435 errors 0.0000%
Firmware is from Nov 2 2019
Psu is definitely hotter than the s17 pros

Any idea on  how much power it is using?

[prpz]

firmware reset got the hashboard up and running lets see how it holds up.

[mikeywith]

Temps also look good but I do have it by the window and I live in Canada currently -8C
temps are 61 59 60 pcb

This is bad , real bad I guess , according to this normal miner operation temps from bitmain >https://support.bitmain.com/hc/en-us/articles/360005088914-Miner-normal-operating-temperature-range

it mentions max PCB for S17e is 80c , if it's freezing -8c and the miner is sitting by window, how the heck is it going to be in a hot place like my country where temps in the summer go to as high as 40c ? pretty sure I am going to toast those guys with the standard cooling I have.

I received my T17 40th today (spot order) i set fans at 95% as i usually do to all my gears since fans are dirt cheap and noise is not an issue in that particular farm, PCB temp is ranging at around 50 , outside temp is 21c and the max pcb temp on bitmain states 75 for this gear , so i guess the T17 will still run fine in the summer, but i am not sure about the S17e, guess i will have to improve the air ventilation there if i ever decide to get those S17e.

Kernel log goes thru the generic 0 asic found msg

a loose heatsink may cause this issue, did you try to shake the miner to inspect any noise coming of the heatsink?  also placing the miner horizontally may fix this if the heatsink is just about falling, you still have to get it fixed anyway, but it's good to know what went wrong.

[prpz]

After the firmware reset the unit is much more aggressive
The fans went up to 4200 4200 5160 5160
The temps stayed the same pcb 59 60 62 chips 67 67 70
But the has avg is up to 66.7TH
Up for an hour now will update if any changes

Any idea on  how much power it is using?

Got it up for over 3 hours
no idea on actual power consumption its running beside two s17 pro 50th and it running a few Cs less on board and chip (the S17 pros are in turbo mode at 56.5Th)
I can tell you by walking behind them the S17E is producing definitely significantly hotter air I don't doubt its running 3200 possibly 3300, its mostly hashing at 67Th

If there is a meter or something I can grab off amazon (I have prime so two day shipping) that allows me to plug it into I would love to have for a measure
I am using Nema 6-20P receptacles (Leviton 5822-W 20-Amp, 250-Volt)  so I would need it to plug into that
running one miner per dual outlet on a dual pole 240 breaker.

[philipma1957]

use

edit let me look more

this works

https://www.amazon.com/SF-Cable-Prong-Adapter-60320-C14/dp/B004OC579E/

all below is good

and this

https://www.amazon.com/NEMA-5-15P-C13-Splitter-Cord/dp/B00W5LJQKM/

with this meter in-between

https://www.amazon.com/Electricity-Monitor-Voltage-Overload-Protection/dp/B07DPJ3RGB/

don't run it more then 30  - 60 minutes to get your readings.

It is not good enough to run more then 30 to 60 minutes.

So attach the  plug to one of your 13c power cables  and to the meter

then attach the splitter to the meter  then run  for under an hour should work. may not

[favebook]

Due to stupidity of customs in my country, I've just received my S17e which should have been at my place at 15th of November.

However, I will try to avoid swearing and spitting on my country's customs and give you some useful info.

It's been running for 3 hours on ViaBTC (due to their current discounts and gifts, however I will switch it to Slushpool as soon as the event finishes).

Unit came with Nov 2 firmware which I guess is newest and it started at 68TH/s and slowly went down to 67.3TH/s (will see how much it goes down but I guess it will not go below 66.9 due to my next sentence).

Here is a Kernel Log code explaining why it probably will not go under 66.9 and some avg temps:

Code:

2019-11-27 19:48:02 frequency.c:161:get_ideal_hash_rate_GH: ideal_hash_rate = 66971
2019-11-27 19:48:02 frequency.c:180:get_sale_hash_rate_GH: sale_hash_rate = 64000
---------------------------------------------------------------------------------------------------
2019-11-27 22:18:19 thread.c:188:calc_hashrate_avg: avg rate is 67203.41 in 30 mins
2019-11-27 22:18:19 temperature.c:465:temp_statistics_show:   pcb temp 35~61  chip temp 55~70
2019-11-27 22:48:21 thread.c:188:calc_hashrate_avg: avg rate is 67323.05 in 30 mins
2019-11-27 22:48:21 temperature.c:465:temp_statistics_show:   pcb temp 34~61  chip temp 55~69

I will measure power usage tomorrow and will edit this post when I get actual numbers.

[taserz]

I have 1 coupon  for 368  buying yet 1 more s17 pro looks tempting.  1599-368 = 1231 + 120 to ship =1351  and maybe no trump tax.  With paypal six months no interest.

I talked with frodocooper about a special thread on the bitmain coupon/refund situation it is a very unusual deal they are doing so I will be able to create this thread in hardware as a one time exception .  i.e. we do not want it to get lost in service discussion. As the thread may help out more then 1 or 2 or even 10 forum members. To get their fair refund/credits/coupons.

Edit I used my 368 coupon and purchased 1 more s17pro.  Cost was  1350 with shipping after coupon. If I get another Malaysia unit I will be at 40 for tax about 1390 usd for a unit that sold for over 3000 less then a month ago.  Yeah  I got caught up on 2 s17pro's and paid 4900 + 1200 = 6100 for 2 pieces.

But  with trump tax not applied due to  Malaysia builds  the next 2 cost  1550 and 1350 = 2900 for 2 pieces.

so with cost averaging 4 for 9000 = 2250 a piece.

I am assuming they rewarded you with hefty coupons for preordering at such a premium?

[philipma1957]

I am assuming they rewarded you with hefty coupons for preordering at such a premium?

I GUESS it is what they did.

[taserz]

I GUESS it is what they did.

They sure compensated you super well for being one of the first to jump on the new product...... I hate them sometimes honestly.

[mikeywith]

They sure compensated you super well for being one of the first to jump on the new product...... I hate them sometimes honestly.

I think phill knows that, but honestly they didn't compensate him fairly, you buy a gear for say 2500$ , one month later the gear drops to 1700$ , they send you a 600$ coupon which if you were to sell , you would never get 100% of it's face value, so you are only left with one logical option, which what he did , buy the discounted gear using the coupon just in an attempt to average the current miner's price, which will never happen.

if you haven't heart yet,  Jihan wu is back and he is probably responsible for all the price drops, he makes every other gear made by competitors look and smell like a terrible deal, and in the process of doing so,  everyone  including resllers and clients are getting screwed.

[taserz]

That was sarcasm Mikey! Btw Marco was awesome bought a coupon off him. But yeah Wu is a little fuck head. But at the same time I like cheap gear.