They don't want to accept documentation, instead attempt to control the narrative of discussion by refusing to post in this thread, instead only posting in their own ANN?
Yikes.
Maybe it is because the OP accused them in their thread as well?
Ok, fair enough. But the fact they haven't responded to a scam accusations against their casino, in the correct thread, seems very shady to me. I appreciate that others have voluntarily posted this here, but the casino should really be responding directly here imo, if they have nothing to hide as it were.
Did you even bother reading
this? Looks pretty conclusive evidence to me, unless you are hyper skeptic of some sort then I can't help ya...
Yup, this was the nail on the head for the red flag for me. Terms & conditions that don't consider their customers, hence the useful topic title "stay far away". That's fine they want to block multi-accounting, I really don't care what so ever. My concern is they are not willing to have an accused account prove their identity, which sounds
ridiculous like they want that 5BTC quite a lot! Let's have a look at their T&C again:
If they wanted to protect their customers, then some guidelines would be useful; rather than this T&C that I don't think everyone using these casinos have the technological understanding to fully comprehend. For example; on the casinos games itself, it should be made clear;
- Don't use public wifi, hotspots, workplaces wifi or any other location that another casino user may also be using, or have used in the past.
- If you have moved house, make sure you are using a new wifi connection, or check that previous owner/tenants haven't used the casino in the past.
- Accused accounts will not have the opportunity to prove their identity of innocence, whether by KYC calls or IP proofs.
- Don't refer any of the following people to the casino, or risk being accused of multi-accounting and losing your winnings:
brother/sister/friend/aunt/uncle/25th-removed cousin
Obviously, there is a financial incentive here not to provide clearer
guidelines to customers, again this is my concern, as well as willingness to accept a KYC call. Somebody tell me if the usual standard for casinos is to take people's winnings (if you don't lose it yourself). If so, then this is sad to say the least, and it's a shame a casino hasn't surfaced in the past 10 years that protects it's customers better. Whether the OP is a multi-accouter or not becomes irrelevant at this point, the customer standards of this casino appear very low to me. At minimum, they need to update their T&Cs to make things clearer, at best provide brief warnings/guidlines on each of the casinos games.
Jeez! why are we even trying to discuss this when the OP was allowed to withdraw his deposit and move on...
This isn't about "do they have the right to take the winnings", which is obviously YES because they have the right to take anyone's winnings by the looks of it, which a dose of IP correlations, or vague accusations. My concern: "is the casino acting fairly towards it's customers", I believe the latter answer is clearly NO, hence me claiming that this case raises red flags for me. Why am I bothering to say this? Because if the casino isn't willing to address this, then I will, for the benefit of any current or futures users.
I otherwise hope that FJ take on my constructive criticism to better protect their customers, but this doesn't seem likely. I'm otherwise grateful that this user brought this serious case to attention of users here, for the benefit or others (whether the OP was multi-accounting or not) - which for the record I still don't believe is conclusive what so ever.
