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[Hamphser]

in this story there is something that made me worried and that is the part where the person who is accusing the casino says that after making KYC the casino asked him to make a video call with him , and seriously? Is handing over documents and taking a selfie holding documents not enough for KYC? honestly if a casino asks for video call then that casino is at a very high level of KYC and for me this requirement is scary

I've seen weirder requests from other companies like asking the customer to take a selfie or a photo from the street were you live.
Requesting a video call is becoming one of the mandatory requirements to complete identity verification. I believe it's needed to confirm that the submitted documents actually belong to the one accessing the account.
Besides, if someone is OK with submitting his documents and revealing his identity, why would he refuse to make the video call?! Anyway, it looks like the accuser doesn't mind doing it.

If someone do make out claims then i do agree on previous replies that there should really be a strong evidence about on what his complaining because its really easy to make out some verbal accusations without
solid proof and it do ends up on being a troll.I agree about kyc verification that if that complainant have already submitted his documents the videocalls shouldn't really be an issue if he's really that serious on getting those withdrawals but if not and doesn't agree with those asked requirements then we do know on whats next. Its not something new anymore where casinos do really hold up huge withdrawals or something into those users who do might have some suspicious activity or something like that because a casino wont really be having this precautionary measure if they havent seen something.

[worle1bm]

in this story there is something that made me worried and that is the part where the person who is accusing the casino says that after making KYC the casino asked him to make a video call with him , and seriously? Is handing over documents and taking a selfie holding documents not enough for KYC? honestly if a casino asks for video call then that casino is at a very high level of KYC and for me this requirement is scary

I've seen weirder requests from other companies like asking the customer to take a selfie or a photo from the street were you live.
Requesting a video call is becoming one of the mandatory requirements to complete identity verification. I believe it's needed to confirm that the submitted documents actually belong to the one accessing the account.
Besides, if someone is OK with submitting his documents and revealing his identity, why would he refuse to make the video call?! Anyway, it looks like the accuser doesn't mind doing it.

Have also heard about the same KYC process regarding some casino but that sounds way too much from that point of view like submitting documents for validation was fine to some extent but uploading selfie is like exposing most of the residential details also which is not a good idea and not comfortable in doing so.

[piebeyb]

I've seen weirder requests from other companies like asking the customer to take a selfie or a photo from the street were you live.
Requesting a video call is becoming one of the mandatory requirements to complete identity verification. I believe it's needed to confirm that the submitted documents actually belong to the one accessing the account.
Besides, if someone is OK with submitting his documents and revealing his identity, why would he refuse to make the video call?! Anyway, it looks like the accuser doesn't mind doing it.

such a method crosses the line actually if you have to be asked to provide a photo of where we live, in my opinion submitting documents is far more sufficient than having to do things that have crossed the line like that especially selfies and videos are also strong enough, but if there is a casino who asked to submit a photo of where we live obviously that was crossing the line, of course I will never play in that casino again.

[EthMcEthPants]

in this story there is something that made me worried and that is the part where the person who is accusing the casino says that after making KYC the casino asked him to make a video call with him , and seriously? Is handing over documents and taking a selfie holding documents not enough for KYC? honestly if a casino asks for video call then that casino is at a very high level of KYC and for me this requirement is scary

I've seen weirder requests from other companies like asking the customer to take a selfie or a photo from the street were you live.
Requesting a video call is becoming one of the mandatory requirements to complete identity verification. I believe it's needed to confirm that the submitted documents actually belong to the one accessing the account.
Besides, if someone is OK with submitting his documents and revealing his identity, why would he refuse to make the video call?! Anyway, it looks like the accuser doesn't mind doing it.

That is why I hate KYC. I haven't experience that kind of bizarre KYC experience but I also heard also something like this. The worst KYC process that I did is a video call KYC which is really really awkward. I wonder how much these company doesn't trust their users, It is obvious on how they conduct their KYC on and how much they limit us on how we utilize their platform. KYC is such a hassle and I stand to it aside from sharing your identity it's such a pain in the ass doing the process, Though it may vary.

Agreed & if any casino stated very clearly on signup that a video call KYC would be required if you won a large amount they would get far less traffic

[Slow death]

I'm sorry for posting this here, but as it is a serious complaint I was interested to know from the OP if this is true, here is the complaint:

Rollbit Withdrawal Frozen For $12,800 & No Response

I've seen many accusations so this is something normal, but in this story there is something that made me worried and that is the part where the person who is accusing the casino says that after making KYC the casino asked him to make a video call with him , and seriously? Is handing over documents and taking a selfie holding documents not enough for KYC? honestly if a casino asks for video call then that casino is at a very high level of KYC and for me this requirement is scary

Was actually tending to mention out that thread on this ANN about that accusation which it is really that something not that common if we do speak about kyc verifications + having that video call kind of requirement. OP didnt mention nor do shows about screenshot of discussion or interaction with the support team and this is why its not really that something to be that believable unless if he could show
off some solid evidences like those hold up withdrawals and conversation then it would really be just proving out that there's something wrong with Rollbit.
Im not defending Rollbit just because im a sigcamp participant but having that 12k deposit and some withdrawals with that amount is really just too small
for them to mess up their reputation.

my point is not even the fact that the casino did not allow the OP to withdraw the money, Rollbit.com is a good casino and it seems to me honest and that they are here to do business for the long term and also the accuser's attitude is without a doubt that it is a suspicious attitude, because one of the most obvious things in this matter of money laundering is when a person takes 10,000$ for example and deposits 10,000$ on a site, but only plays with 1000$ and wins 800$ and then withdraws 10,800$ from any site will suspect that this person is doing money laundering, which is why I think Rollbit.com is right to ask for KYC. that's not why I was shocked

what scares me is asking for a video call when there are so many quick, reliable and less evasive methods of doing KYC, the casino can use the KYC method that skrill used, which consisted of the person handing in an ID and then the person had to scan it of face and the application compared the face of the ID that the person provided with the face of the scan, it was something that didn't even take 10 minutes for the KYC to be complete, finally I apologize immensely for addressing this in this thread, I just think the video call is exaggerated and also somewhat time consuming, if they have 100 people to do KYC at the casino and they have to video call, then it will take months for each customer to complete KYC and make withdrawals

[AHOYBRAUSE]

my point is not even the fact that the casino did not allow the OP to withdraw the money, Rollbit.com is a good casino and it seems to me honest and that they are here to do business for the long term and also the accuser's attitude is without a doubt that it is a suspicious attitude, because one of the most obvious things in this matter of money laundering is when a person takes 10,000$ for example and deposits 10,000$ on a site, but only plays with 1000$ and wins 800$ and then withdraws 10,800$ from any site will suspect that this person is doing money laundering, which is why I think Rollbit.com is right to ask for KYC. that's not why I was shocked

what scares me is asking for a video call when there are so many quick, reliable and less evasive methods of doing KYC, the casino can use the KYC method that skrill used, which consisted of the person handing in an ID and then the person had to scan it of face and the application compared the face of the ID that the person provided with the face of the scan, it was something that didn't even take 10 minutes for the KYC to be complete, finally I apologize immensely for addressing this in this thread, I just think the video call is exaggerated and also somewhat time consuming, if they have 100 people to do KYC at the casino and they have to video call, then it will take months for each customer to complete KYC and make withdrawals

He only tried to withdraw because they hit him with ridiculous betting limits after just one bet. In that case it's a little bit strange to still ask for a full rollover. Casinos that limit so fast are clearly in the false business in my eyes.
I mean limit somebody when he is on a heater ok, it makes sense business wise. But after 1 bet, thats crazy.

The video call thing is also quite a strange thing. I am sure even after the call, which they delay for whatever reason, he won't get his money so easy. Hopefully I am wrong.

[ryzaadit]

-snip-

Dude, did you have experience with online-gaming?

Every new account always have a small limits on "sport-betting", not only on rollbit but also other casino go to stake and you also have the same things have a limitation waggering for sport-bet. To increase the limit, you need to waggering into the casino and then the limit will increase according to the waggering has been made on the casino or VIP level you're.

He deposit more than 12,000$ and only waggering 1,000$. Rules casino is always have some "1x waggering" from the deposit you're made to the casino (It's the system for money laundry), ask every casino and they also have the same things.

That's why, his withdraw is not being process automatically and got asked by "KYC". @yahoo is also giving a good points, even he successfully "KYC" he still need to finish waggering 1x deposit.

[FatFork]

my point is not even the fact that the casino did not allow the OP to withdraw the money, Rollbit.com is a good casino and it seems to me honest and that they are here to do business for the long term and also the accuser's attitude is without a doubt that it is a suspicious attitude, because one of the most obvious things in this matter of money laundering is when a person takes 10,000$ for example and deposits 10,000$ on a site, but only plays with 1000$ and wins 800$ and then withdraws 10,800$ from any site will suspect that this person is doing money laundering, which is why I think Rollbit.com is right to ask for KYC. that's not why I was shocked

what scares me is asking for a video call when there are so many quick, reliable and less evasive methods of doing KYC, the casino can use the KYC method that skrill used, which consisted of the person handing in an ID and then the person had to scan it of face and the application compared the face of the ID that the person provided with the face of the scan, it was something that didn't even take 10 minutes for the KYC to be complete, finally I apologize immensely for addressing this in this thread, I just think the video call is exaggerated and also somewhat time consuming, if they have 100 people to do KYC at the casino and they have to video call, then it will take months for each customer to complete KYC and make withdrawals

He only tried to withdraw because they hit him with ridiculous betting limits after just one bet. In that case it's a little bit strange to still ask for a full rollover. Casinos that limit so fast are clearly in the false business in my eyes.
I mean limit somebody when he is on a heater ok, it makes sense business wise. But after 1 bet, thats crazy.

The video call thing is also quite a strange thing. I am sure even after the call, which they delay for whatever reason, he won't get his money so easy. Hopefully I am wrong.

I agree with you on this. It does seem like an overreaction to impose betting limits on him after a single bet, but it's important to keep in mind that we haven't heard the other side of the story. At the moment, we've only been presented with the player's perspective, which could potentially be biased or incomplete. It's possible that the decision to impose betting limits on the player wasn't solely Rollbit's, but rather a requirement from their sportsbook provider. Without knowing all the details of the situation, it's difficult to determine who exactly is responsible for restricting the player.

Nonetheless, it's still important to gather all the facts before jumping to conclusions. Let's just wait to see what Rollbit Razer has to say about this case.

[AHOYBRAUSE]

-snip-

Dude, did you have experience with online-gaming?

Every new account always have a small limits on "sport-betting", not only on rollbit but also other casino go to stake and you also have the same things have a limitation waggering for sport-bet. To increase the limit, you need to waggering into the casino and then the limit will increase according to the waggering has been made on the casino or VIP level you're.

He deposit more than 12,000$ and only waggering 1,000$. Rules casino is always have some "1x waggering" from the deposit you're made to the casino (It's the system for money laundry), ask every casino and they also have the same things.

That's why, his withdraw is not being process automatically and got asked by "KYC". @yahoo is also giving a good points, even he successfully "KYC" he still need to finish waggering 1x deposit.

You think so? At EVERY site I ever played I have decent limits from the beginning. When I started at stake I bet 4 digit amounts without any problem.
By the way, I have over 20 years experience with online gaming, back when betandwin wasn't even bwin yet. So I would say I have some experience. Also I have been limited at bwin (1euro) , bet365 (around 50euro) , expekt (25euro sharp) , Tipico (100euro) , betathome as well as stake (only at basketball) and sportbet.io. What's your experience?  

I have NEVER been limited after 1 bet like the guy with the rollbit problem, NEVER. My limits always came after a longer stretch of wins.

For example I have played on nitrogen sports in the past. From the beginning high limits, but I lost and was down quite a bit . Then I won 90% of my losses back within some weeks and instantly got limited. So even though I was still down overall I got limited, just because of s tretch of wins. Thats when I cashed out and said goodbye and everything was a waste of my time.

No legit site limits after 1 bet and no site has micro limits from the beginning.

About KYC, they have the right to ask for it. But why the Call? And why make a call appointment and then don't do it and ignore him? If the problem was not having cleared the rollover they can just tell him "hey, you still need to rollover 11k", why is KYC necessary at this point?

That's the problem here.

Also the other issue I have is what I wrote in the other thread of the guy with the issue, and I quote myself:

"Remember when all Stake.com players VIP level platinum and up got promo emails from Rollbit with bonus codes some weeks ago? The higher the level at stake the higher the bonus was. So obviously they bought the data from the stake hack a couple of months back. I used the code myself but would never even think about depositing there."

A company that uses stolen files to promote themselfes is kinda shady.

[ryzaadit]

-snip-

https://bitcointalk.org/index.php?topic=5409086.0 Betting limit provider.

Listed carefully again for the post I made, the limit is not based on the after-you bet 1. But there has some quota limit for new-account, is always like that because as you know "Sportbet" is the way to beat casino and have higher chance to win as long you're good on the bet you're made. That's why most casino limited the bet limit, especially for new account & sometimes a user who has a higher skill on sport-bet is prohibited (Just same like a BLACKJACK user). Casino is always hatted the guys who can beat them, even not in online but also in landbase. That's the reason, why most of sportbet user is rejected due multiple winning and because of that advantage player is always moving from one casino to other casino (that's the limit came from) to avoid them.
---
In-case about promotion robbit using stake information, I have no "idea". because I register in these 2 side with different email and the email I was using for Stake not getting rollbits information ? why is that ? can i get the link topic ?
Another think about "KYC" term & condition is always stated: They have right to ask "KYC" and that things is always referring a something they can do whatever they do (It's common things rules for any "CASINO"). I also hatted this statement, but we can't do any shit of it because we check the box at the time register.

KYC is necessary, because is triggered money laundry system (due he making a withdraw before he make 1x waggering).

[AHOYBRAUSE]

-snip-

https://bitcointalk.org/index.php?topic=5409086.0 Betting limit provider.

Listed carefully again for the post I made, the limit is not based on the after-you bet 1. But there has some quota limit for new-account, is always like that because as you know "Sportbet" is the way to beat casino and have higher chance to win as long you're good on the bet you're made. That's why most casino limited the bet limit, especially for new account & sometimes a user who has a higher skill on sport-bet is prohibited (Just same like a BLACKJACK user). Casino is always hatted the guys who can beat them, even not in online but also in landbase. That's the reason, why most of sportbet user is rejected due multiple winning and because of that advantage player is always moving from one casino to other casino (that's the limit came from) to avoid them.
---
In-case about promotion robbit using stake information, I have no "idea". because I register in these 2 side with different email and the email I was using for Stake not getting rollbits information ? why is that ? can i get the link topic ?
Another think about "KYC" term & condition is always stated: They have right to ask "KYC" and that things is always referring a something they can do whatever they do (It's common things rules for any "CASINO"). I also hatted this statement, but we can't do any shit of it because we check the box at the time register.

KYC is necessary, because is triggered money laundry system (due he making a withdraw before he make 1x waggering).

Not arguing that KYC is necessary mate.

Just saying the it should be done and handled in a timely manner. Obviously the guy in this situation somehow gets played with. Saying do a call and then they don't show up and don't reply is not a way to treat your customer, especially if this customer trusted you with 12k of his money.

About the stake thing, you can read about it here:

https://stakecommunity.com/topic/69379-stake-data-leaked-did-you-get-a-bonus-email-for-another-casino/#comment-1482333
https://stakecommunity.com/topic/69364-email-from-diffrente-casino-anyone-else-got-it/#comment-1482119

Every (or lets say most) platinum 1 player from stake got 10$ bonus code from rollbit , platinum 2 got 40, platinum 4 got 100 (I got that) , diamond VIP got thousands of $ in bonus code money.

[ryzaadit]

Not arguing that KYC is necessary mate.

Just saying the it should be done and handled in a timely manner.

I agree with you on this one.
Seem like true they bought the data, but for this case not only blaming "Rollbits" as well for buying the data we must need to blame "Stake" due of their security who make the data get leaked.

Mys self "Platinum III" in stake, I just check using the search email function. Seem like my email is not getting that offer.

[AHOYBRAUSE]

Not arguing that KYC is necessary mate.

Just saying the it should be done and handled in a timely manner.

I agree with you on this one.
Seem like true they bought the data, but for this case not only blaming "Rollbits" as well for buying the data we must need to blame "Stake" due of their security who make the data get leaked.

Mys self "Platinum III" in stake, I just check using the search email function. Seem like my email is not getting that offer.

Yeah not everybody got it but trust me, you didn't miss out on much. Also since you are already a rob member maybe thats the reason.
I got 100$, when you enter the code you get 10$ instant and then around 0.90$ every 8 hours in reloads until 90$ are claimed.
Obviously it was Stake's weak security that needs blaming but a company that uses stolen data is in my eyes also not the the most trustworthy. But that's just my personal opinion.

[tokeweed]

I'm sorry for posting this here, but as it is a serious complaint I was interested to know from the OP if this is true, here is the complaint:

Rollbit Withdrawal Frozen For $12,800 & No Response

I've seen many accusations so this is something normal, but in this story there is something that made me worried and that is the part where the person who is accusing the casino says that after making KYC the casino asked him to make a video call with him , and seriously? Is handing over documents and taking a selfie holding documents not enough for KYC? honestly if a casino asks for video call then that casino is at a very high level of KYC and for me this requirement is scary

Did you read his post?  He made a deposit of 12k and made a bet of 1k which won 800 bucks and decided to withdraw the whole thing.  You being a Stake user of all people should know that it would raise a red flag for the account.  From sports betting site's point of view, it's like the site is being used as a mixer of sorts.  I mean try doing the same thing at Stake or any book for that matter and I'm pretty sure the account would be flagged too.  And if a site is not doing it as a standard security measure then I'd call the site sketchy.

[Lanatsa]

I'm sorry for posting this here, but as it is a serious complaint I was interested to know from the OP if this is true, here is the complaint:

Rollbit Withdrawal Frozen For $12,800 & No Response

I've seen many accusations so this is something normal, but in this story there is something that made me worried and that is the part where the person who is accusing the casino says that after making KYC the casino asked him to make a video call with him , and seriously? Is handing over documents and taking a selfie holding documents not enough for KYC? honestly if a casino asks for video call then that casino is at a very high level of KYC and for me this requirement is scary

Was actually tending to mention out that thread on this ANN about that accusation which it is really that something not that common if we do speak about kyc verifications + having that video call kind of requirement. OP didnt mention nor do shows about screenshot of discussion or interaction with the support team and this is why its not really that something to be that believable unless if he could show
off some solid evidences like those hold up withdrawals and conversation then it would really be just proving out that there's something wrong with Rollbit.
Im not defending Rollbit just because im a sigcamp participant but having that 12k deposit and some withdrawals with that amount is really just too small
for them to mess up their reputation.

my point is not even the fact that the casino did not allow the OP to withdraw the money, Rollbit.com is a good casino and it seems to me honest and that they are here to do business for the long term and also the accuser's attitude is without a doubt that it is a suspicious attitude, because one of the most obvious things in this matter of money laundering is when a person takes 10,000$ for example and deposits 10,000$ on a site, but only plays with 1000$ and wins 800$ and then withdraws 10,800$ from any site will suspect that this person is doing money laundering, which is why I think Rollbit.com is right to ask for KYC. that's not why I was shocked

what scares me is asking for a video call when there are so many quick, reliable and less evasive methods of doing KYC, the casino can use the KYC method that skrill used, which consisted of the person handing in an ID and then the person had to scan it of face and the application compared the face of the ID that the person provided with the face of the scan, it was something that didn't even take 10 minutes for the KYC to be complete, finally I apologize immensely for addressing this in this thread, I just think the video call is exaggerated and also somewhat time consuming, if they have 100 people to do KYC at the casino and they have to video call, then it will take months for each customer to complete KYC and make withdrawals

Well, i did really get your point which i could say that it is really that ideal if we do speak about the swiftness on how KYC should really be done rather than on manually making up that videocall individually.

As for the situation occured then i didnt able to think about money laundering possibilities but now that you had mentioned then it is likely to be on this way on which that someone who complained is the
one whose trying out to withdraw and amount which he/she do believes that he could pull off those deposits with ease without having that wagering requirement been hit up.
If thats the case then he's the one who do had commit out such mistake and not the site.

[tokeweed]

..

you didn't get my response right. If you are OK with providing you documents, why do you disagree to make a video call! Your identity have been already disclosed the moment you've uploaded your gov. I'd.
Something is not matching here! Let's wait for more proofs.

I'd hate to go through a video call too.  I mean who wouldn't?  It's a hassle.  But I have never in my life experienced it in all my days of dealing with exchanges, poker sites and sports betting sites both fiat and crypto.  Maybe in my case it never really needed to go up to that point cos if an exchange or a gambling site is asking for a video call after you uploaded your passport or driver's license...  Something is up.  So you better make sure your face matches the the pic in the ID or you say good bye to your money.  :/

[abel1337]

..

you didn't get my response right. If you are OK with providing you documents, why do you disagree to make a video call! Your identity have been already disclosed the moment you've uploaded your gov. I'd.
Something is not matching here! Let's wait for more proofs.

The experience in providing an ID, taking selfie and doing a video call is different from each other especially if you are like me who is a camera shy person, A person who doesn't like being on a lens and being seen. I'm just saying that for me it's an awkward moment to videocall a stranger especially if they you can't see the person who is calling you. We have our own insecurities and those insecurities sometimes doesn't show up in our provided documents. I'm talking about the face value here. I understand that casino's need to collect our identity but reaching to the point that we need to video call them for the sake of verification is too much for me personally.

[FanEagle]

I've seen weirder requests from other companies like asking the customer to take a selfie or a photo from the street were you live.
Requesting a video call is becoming one of the mandatory requirements to complete identity verification. I believe it's needed to confirm that the submitted documents actually belong to the one accessing the account.
Besides, if someone is OK with submitting his documents and revealing his identity, why would he refuse to make the video call?! Anyway, it looks like the accuser doesn't mind doing it.

such a method crosses the line actually if you have to be asked to provide a photo of where we live, in my opinion submitting documents is far more sufficient than having to do things that have crossed the line like that especially selfies and videos are also strong enough, but if there is a casino who asked to submit a photo of where we live obviously that was crossing the line, of course I will never play in that casino again.

My nation only asks for a proof with a bill that you pay. Like lets say you have internet right? We all do, then it could be on your name as well? In that case a bill with your name on it, that shows your address is there already.

So, you take a picture of your internet bill, your name, your address, your ID number, everything will be given to the company that way with a single picture and they will not need anything else. If they want to take it further, the max they will do is a picture of your ID with the Bill side by side, that's it, nothing more. That's literally the hardest thing I have seen some companies ask, nothing more, and obviously some people don't want to, but I am okay with it tbf.

[klidex]

I've seen weirder requests from other companies like asking the customer to take a selfie or a photo from the street were you live.
Requesting a video call is becoming one of the mandatory requirements to complete identity verification. I believe it's needed to confirm that the submitted documents actually belong to the one accessing the account.
Besides, if someone is OK with submitting his documents and revealing his identity, why would he refuse to make the video call?! Anyway, it looks like the accuser doesn't mind doing it.

such a method crosses the line actually if you have to be asked to provide a photo of where we live, in my opinion submitting documents is far more sufficient than having to do things that have crossed the line like that especially selfies and videos are also strong enough, but if there is a casino who asked to submit a photo of where we live obviously that was crossing the line, of course I will never play in that casino again.

Actually, for KYC problems, I don't mind if it's really needed for something that is needed, such as large withdrawals, as some cases have happened.
But for KYC asking for a video call or sending a photo of a residence, I'm a little bit disapproving, but if that's really the condition for solving the problem and being able to withdraw all the big funds or big winning funds from the gambling platform, I'll be happy to do it for the sake of being able to withdraw my funds.
But even though there are some people who are willing to do KYC by video calling or sending photos of their residence, it would be better if they didn't need KYC like that.
Because for some people who do not agree with the KYC request they feel disturbed or find it troublesome.

[aysg76]

But even though there are some people who are willing to do KYC by video calling or sending photos of their residence, it would be better if they didn't need KYC like that.
Because for some people who do not agree with the KYC request they feel disturbed or find it troublesome.

If they are comfortable in compromising their privacy to that extent they are good to go but Rollbit don't have any such requirements asking you to upload a selfie on the road I assume so players on this platform need not to worry about it.Moreover for big whales you have to undergo more documents and on small scale you can gamble without any hastle.