A word of warning before playing on BitStarz casino

[jsharkie]

So, had a horrendous experience with Bitstarz. Wish I had done some simple searching before depositing but you live and learn. Thought i'd make this post to warn others after seeing multiple other posts here relating to Bitstarz.

I signed up and deposited 2 ETH and lost. I then deposited another 1 ETH and noticed (after already spinning some slots several times) that a bonus had automatically been applied

As the wagering requirement had already started, i moved on and didn't think to forfeit the bonus (although i am not sure whether i would have been able to at that point)

I intentionally rejected the bonus offers on the first deposit as i am aware of wagering requirements etc and was happy to use raw cash

Spun up a grand prize on Buffalo Grand and found my balance up around 22 ETH. Needless to say, i was pretty happy with that!

Remembered that the Bonus had been applied previously and upon checking the wagering requirements, saw that I had approximately 70% left to wager. Continued playing while working down this wager.

Got very luck on several slots and saw my balance now increase from 22ETH to around 26ETH. At this point, wagering requirement had been met.

Wanted to withdraw a portion of winnings so as not to burn my balance and, as i had signed up that day, thought i would start by testing 1 ETH withdrawal.

Immediately got flagged and asked for additional verification. I have played countless online crypto casinos and have never been asked for verification for withdrawals back to my wallet. I instantly felt nervous as i probably rightly assumed that the reason for this verification request was due to my now substantial balance.

The process that followed in each subsequent email and correspondence was :

1. Request for ID, Photo of me with ID, Proof of address

2. Proof of address was not accepted, sent internet bill

3. Internet bill was not accepted, sent cable TV bill

4. Was asked to walk to a street sign and take a photo of me next to it.

While waiting for this super unusual verification process, i continued playing and eventually got my balance to around 38ETH

So, this was over approximately a 16 hour period. Admittedly, I am getting more and more nervous at this stage as the unusual verification requests keep coming. It is at this point, i looked online and saw a history of issues with this casino paying out big balances.

After this strange back and forth for verification i finally received an email from them stating that all wins had been forfeited due to me not complying with the terms of the bonus. They then pointed me in the direction of the sentence covering this buried in their TOS.

A couple things, i did not accept the bonus in the first place and was intentionally avoiding taking part in the bonus. When i realised they had attached a 50% bonus to this deposit, i looked in the bonus section of their site where it shows only the wagered amount required, bonus amount etc but there is no mention of maximum bet requirements. In fact, upon closer inspection, the only way you would know about the ridiculous maximum bet requirement is by reading through the TOS.

I find this super shady and can only imagine how many people have been stung the same way.

Anyway, attached is the final email from them explaining that they have returned my 1ETH deposit and the rest of my balance (approx 37 eth) has been forfeited.

This is after customer service team made me jump through a multitude of hoops for verifying when they likely knew all along that they were going to screw me.

I understand TOS. I also understand shady practices.

I have no way to prove I did not opt into the bonus except to say, if i had intentionally accepted a bonus offer, it would not have been for a measly 50% with such a large wager requirement.

I definitely would advice strongly agains using this casino. Lack of transparency, misleading practices and TOS traps. This has been an absolute nightmare.

Final Email : https://i.imgur.com/sTrK7tO.jpg

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[YOSHIE]

How else to warn people here who are involved in gambling should look at a legitimate and reputable gambling site before making a deposit and playing.

I'm really confused and anyone should have a little time to review the sites they want to list.

For the future and further about the Bitstarz casino site, you can check before taking the next step.
This may be a guide for others who have not already registered.

OP, I'll add more information about: Bitstarz scam site.
Topic: Bitstarz Casino Review Scam hundreds of people musst see!

Sorry for your loss,

Bitstarz.com is a known scam casino since 2016, you can check his trust feedback here https://bitcointalk.org/index.php?action=trust;u=307265

There are many accusations against this casino, here the list:

• Don’t deposit on Bitstarz - scam
• Is bitstarz.com legit?
• BitStarz.com SCAM! 2800$ stolen on Bitcoin Casino
• SCAM BITSTARZ $350 DOLLARS
• Bitstarz Casino Selective Scamming For High Payouts!
• Bitstarz Removes 3.45 Btc Balance According to Breaking Bonus Terms

Lower left click move topic to scam accusation section.

I hope this information is really aware of gambling sites in this era of globalization, before you become the next victim.

[acroman08]

I know you want your scam accusation/complaint to get as much publicity as possible but please don't at a cost of violating the forum rules and making the mods do more work. one properly presented thread is enough to get attention from people, but posting the same thing on different threads that have been dead for a year or more is just plain annoying. anyway, sorry that they forfeited your winnings. that's why no matter how boring reading through the TOS it is important to do it since websites like this will continue to use it against anyone who didn't read it.

[DoublerHunter]

^ It is a known scam gambling site, most of the old members here know that this gambling site has multiple scam accusations before, and surely if members here encounter this site will surely be recognized as scam gambling. I don't know why you did not have proper research before depositing your money on that site and yet, you know here in the Bitcointalk community, and probably if you know the search button you will see that there are tons of scams accusation on that gambling site. Nevertheless, on the other side, thank you for this warning and probably it will help newbies.

[btc78]

You should have entered this forum couple years ago mate so you have maybe find the scam accusation against this gambling site.

you are just one of the hundreds that claims them being scammed.

I don't want to do victim-blaming but why play on  BitStarz when there are existing scam accusations,

Maybe he was just New to this  forum mate and he was just created His acount today in bitcointalk so he has no idea of those scam issues.

[adzino]

-snip-
The process that followed in each subsequent email and correspondence was :

1. Request for ID, Photo of me with ID, Proof of address

2. Proof of address was not accepted, sent internet bill

3. Internet bill was not accepted, sent cable TV bill

4. Was asked to walk to a street sign and take a photo of me next to it.
-snip-

Really weird they weren't accepting these as a proof of address. Should be valid as long as the bills were under your name. Where they? And did they really tell you to walk to a street sign and take a photo? Lmao, what the hell. They were trying so hard to make you fail the KYC so they didn't have to slap you with their shitty KYC policy. They never wanted to pay you the winnings. You should have googled or looked up at this forum before you made a deposit on bitstarz. Should have saved you a lot of trouble.

[goinmerry]

Really weird they weren't accepting these as a proof of address. Should be valid as long as the bills were under your name. Where they? And did they really tell you to walk to a street sign and take a photo? Lmao, what the hell.

Actually, the KYC was done smoothly. OP's credentials have been accepted.

However, after exchanging emails, Bitstarz now tells OP that his winnings are forfeited due to the user is not complying with the terms of the bonus. Then the site directs OP on the part of TOS where it stated.

It was unprofessional and Bitstarz is making way for OP not to able to claim his winnings. In total, 3 ETH was busted.

[harizen]

Sorry for the loss. I'm just wondering if what if, you just made a small withdrawal like below 0.1 ETH, you might get it. Even with a bad reputation here in the forum, Bitstarz is still recognized as legit by the majority of review sites. In other words, they are only tagged as scammer here in Bitcointalk. It's just happened that they find a hole to forfeit your winnings.

However, not all balances should be forfeit as your deposit was coming from your own wallet. It should just be the winnings. What did they tell you about your balance? The whole balance was forfeited?

[aioc]

You should have googled or looked up at this forum before you made a deposit on bitstarz. Should have saved you a lot of trouble.

There are paid reviews and scammers are doing that so they can lure more new players to play on their platform and this is what newbies are finding online but the place to read reviews are on the ones coming on this forum because they are reviews coming from legit players and they are independent reviews.

[KennyR]

Sorry man. You're lucky, but you weren't able to enjoy the outcome of being lucky. Anyhow what you've shared will help few of our members to stay cautious with the mentioned gambling site. Quite often I used to see this gambling site on the review sites placed on the top, and I don't know on what basis these websites gets selected. I haven't used to it, and most of the trusted platforms never get on the list. This looks like a clear manipulation by paid reviews.

[Saisher]

This thread should move in the scam section for more awareness, there's an existing thread on this gambling site already and as long as a newbie in the Crypto gambling section is not very diligent on where to play, we will have more on this, we have done our part giving them warning they should do their part by doing diligent research.

[TimeTeller]

You should have googled or looked up at this forum before you made a deposit on bitstarz. Should have saved you a lot of trouble.

There are paid reviews and scammers are doing that so they can lure more new players to play on their platform and this is what newbies are finding online but the place to read reviews are on the ones coming on this forum because they are reviews coming from legit players and they are independent reviews.

That's an expensive lesson but he can use that lesson for the next phase of his life in gambling.
This forum alone will provide you good insights on which casino is better to go to.
Check their thread and you can already get the idea how they are treating their players.
Some people will only check the background of the site once they are screwed.

[Slow death]

aside from the fact that it's a scam site, I'm also shocked by this:

4. Was asked to walk to a street sign and take a photo of me next to it.

 

What if these scammers come to your house and commit barbaric crimes against you and your relatives? What if they sell your address to criminals?

I confess that I had never seen this requirement to do KYC

[magneto]

This is one of the reasons why I absolutely hate bonuses in any sort of casino. They simply try all they can to crawl out of having to pay for the bonus.

The terms and conditions are usually very tough for no obvious reason. This is especially true for maximum bet sizes that they enforce arbitrarily with no consistency whatsoever, and use that as a reason to not pay out big bonus winners.

They also seemed to pull the KYC/AML card earlier on, which you complied with so they had to find some sort of other excuse. Certainly shady plays that I would question their reputation over.

[chaser15]

There are paid reviews and scammers are doing that so they can lure more new players to play on their platform and this is what newbies are finding online but the place to read reviews are on the ones coming on this forum because they are reviews coming from legit players and they are independent reviews.

I doubt all review sites are paid by Bitstarz. Bitstarz were listed at least the majority of the review sites.

What happened to OP is intentional because of big winnings at stake and the site is likely doesn't want to pay for that kind of big amount. But for $100, $200, $500 withdrawal, I think the site is allowing that.

But the bottom line here, Bitstarz's reputation should be tagged as a scam here in the forum and we will spread that.

[bittraffic]

Over and over the casino had scammed already. The warnings are all over the net if you just googled it, there are just casinos made only to scam gamblers.
If you have been playing many times in the past, you should be updated with the rampant scam in the crypto casino scams because its activity done countless times. If there is a new casino you want to signup for, you first google for its reputation.  You might wanna move this thread to scam accusation where it's supposed to be.

[Reatim]

My friend once tried to encourage me playing in this site but lucky that i did not tried because weeks after he become a victim of scamming also.
and also this company/gambling site is not already active in this forum and they are not willing to settle all the issue in this section.

Sorry for your loss. But then again thank you for posting, so gamblers and people in the forum can take this lesson learned with you its really now hard to trust casinos, I was just curious if the BitStarz casino is a licensed gambling site? The only advised I can give is next time don't be impulsive and get too excited but to research first.

people in forum are already aware of this site since there are many cases filed against this site , only those newbies and those not active in scam accusation section are becoming victims on this..

[robelneo]

What's on their mind, anything that you will put your money, you should do research, always think that where you will go after if they ever scam you and is the site reputable and with good reviews from independent players, they just believe on everything that on the site is, we will have more and more post like this, and even if we don't want to blame them it's really on them for not doing the right thing

[Wexnident]

Rather odd how the methods they asked for your KYC didn't send red signals already. I mean, an ID is already more than enough, and really, unless it's faked, they wouldn't ask for another method to prove your identity. Not to mention that even if it was faked, they'd just use the same method, but ask for a different ID to prove. I must say, you gave out way too much info than you're supposed to tbh. Well seemed like it was a rather old scam site, so hope OP actually looks for info about the sites you're playing at beforehand.

4. Was asked to walk to a street sign and take a photo of me next to it.

 

What if these scammers come to your house and commit barbaric crimes against you and your relatives? What if they sell your address to criminals?

I confess that I had never seen this requirement to do KYC

This tbh. An obvious red flag. Yes, your ID contains your address, but seeing irl proof makes it a LOT easier tbh.

[michellee]

Sorry for your loss.

But for a deposit of more than 2 ETH is not wise because you risk more than $3,500 and that is a lot of money, even if you have many ETH, that still not a good thing. I can only suggest you play gambling from the site you found here so you can reduce the chance of getting scam by the casino. I never played on BitStarz before, so I do not know if they ask so many identifications for their members before they can withdraw.

In this lesson, deposit too big money will make you worry and if you lose, you will hard to recover the money. I suggest you use small money to playing gambling, so if something wrong happens like what you experienced, you will not lose too big money, even if you can win a lot of money because your initial money is not too big.