Rocketpot.io refusing/delaying to pay out 170k win.

[Lilacthrow123]

I’ve attached screenshots below showing proof of wins, bonus being cleared, etc. Please read

So starting from the beginning. I’m a vip member at rocketpot and they give me a 100% deposit bonus weekly. So I deposited $1500 in Eth and got a $1500 bonus. I lost the real funds and just had bonus funds left. I decided to play book of 99 as it’s a 99% rtp game I ended up losing and being down to my last $140. I decided to play sweet bonanza candy land(game show) bet the bonus games and ended up hitting a 60x for  $4800. Then decided to play book of 99 slot again and other games ended up winning, getting a balance of 16kish. I decided to play blackjack/game shows and slots to clear the 100x wager requirement. After a long grind, I cleared the wager requirement breaking even and 14-16k was added to my real balance. I immediately requested a cash out  of 7.5k(as there is a 10k weekly limit) and decided to do fruit party bonus buys with the rest. Eventually hit a 53k win off a $2000 buy in fruit party(see screenshots below) Keep in mind this is all real funds at this point as the bonus was cleared. While waiting for withdrawal to be processed I decided to keep playing setting a stop loss of 10-20k as I can only withdraw 10k/week anyways. I ended up running my balance to over 160k usd in etherum. Now rocketpot has declined my withdrawal and telling me they won’t process it with no real explanation besides “dishonest behaviour” with an explanation of “I activated the bonus funds and then collect bonuses or spins in a game directly. Then I go and cancel or lose the bonus funds. After that I go back into the game collect the spins or bonus and have it added to real balance” that’s just complete bs as I never canceled or lost the bonus, I completed the wager requirements for the bonus. Their explanation doesn’t even make any sense as I never did any of the things they said. I got extremely lucky and was able to clear a 100x wager requirement and ended up winning 53k on fruit party legitimately afterwards with real funds. After I explained that I never canceled or lost the bonus funds and ended up clearing it. I was told they are gonna continue to investigate it. As of this moment Im still waiting for a update, but I’m posting this to raise awareness and for people to stay away from rocketpot as I truly believe they are looking for any excuse at this point to not pay out as it’s a large payout. If you guys have any legal course I can take please let me know as I fully intend to take any means necessary against this as this is life changing money for me and I feel I am literally getting robbed. Will continue to post updates on here. Ps I’ve also went over rocketpots terms of service and nothing I did is against there tos


https://imgur.com/a/LGb13NR
https://imgur.com/a/Vt1Un9j
https://imgur.com/a/H4sGRyk
https://i.imgur.com/RJHyAar.jpg


UPDATE #1

They confirmed with me today that the winnings were legit and I did in fact clear the bonus. Was told to request a 6k withdrawal as it’s within their weekly 10k/week limit and that a manager will be emailing me. Seems like they will be honoring the payout? So far still haven’t received the 6k or gotten an email from the manager. Will post further updates as this develops. As for posting on the scam section, due to this update I will be waiting another 24 hours if nothing is received by then I will be proceeding with posting this there in greater detail.

The part of the pic I blacked out showed player name and details so due to privacy reasons I blacked it out [https://imgur.com/a/LWNHNGq](https://imgur.com/a/LWNHNGq)


UPDATE

https://imgur.com/a/RkJwgyd

Good news rocketpot has paid out $16k so far. They processed the $6000 withdrawal Sunday and has already paid out the $10000 for this week following their limits. So so far I’ve received $16k of the $170k+. Good news is there was no delay in the $10k payout for this week.  Unfortunately still have no direct answer or confirmation from rocketpot if they will be paying out and honoring the full 170k+ in winnings waiting on the appropriate manager update for that. Now following their withdrawal limits I am waiting till next week to request another $10k to see if this continues. Will post further updates and every payment received on here

UPDATE

https://imgur.com/a/ljC8YGl

That’s the thing, rocketpot still hasn’t given a direct answer or confirmation if they’ll honouring the full amount.
When I asked today for the update regarding it, I was told this(see pic). Trust me there’s no one that would love to change the thread title more than me, but for now untill I get a answer all
I can do is just post every payment I receive on here(which is still positive news) I also asked if there is any way they can raise their monthly limits they cannot. So after I request a another $10k on Monday the 11th I’m gonna be waiting till August 1st before I can request a further payout. The reality is getting paid out in full is gonna take a long time and this will be an extruding long process

Will continue to post updates here

[efialtis]

I’ve attached screenshots below showing proof of wins, bonus being cleared, etc. Please read

So starting from the beginning. I’m a vip member at rocketpot and they give me a 100% deposit bonus weekly. So I deposited $1500 in Eth and got a $1500 bonus. I lost the real funds and just had bonus funds left. I decided to play book of 99 as it’s a 99% rtp game I ended up losing and being down to my last $140. I decided to play sweet bonanza candy land(game show) bet the bonus games and ended up hitting a 60x for  $4800. Then decided to play book of 99 slot again and ended up winning, getting a balance of 16kish. I decided to play blackjack/game shows and slots to clear the 100x wager requirement. After a long grind, I cleared the wager requirement breaking even and 14-16k was added to my real balance. I immediately requested a cash out  of 7.5k(as there is a 10k weekly limit) and decided to do fruit party bonus buys with the rest. Eventually hit a 53k win off a $2000 buy in fruit party(see screenshots below) Keep in mind this is all real funds at this point as the bonus was cleared. While waiting for withdrawal to be processed I decided to keep playing setting a stop loss of 10-20k as I can only withdraw 10k/week anyways. I ended up running my balance to over 160k usd in etherum. Now rocketpot has declined my withdrawal and telling me they won’t process it with no real explanation besides “dishonest behaviour” with an explanation of “I activated the bonus funds and then collect bonuses or spins in a game directly. Then I go and cancel or lose the bonus funds. After that I go back into the game collect the spins or bonus and have it added to real balance” that’s just complete bs as I never canceled or lost the bonus, I completed the wager requirements for the bonus. Their explanation doesn’t even make any sense as I never did any of the things they said. I got extremely lucky and was able to clear a 100x wager requirement and ended up winning 53k on fruit party legitimately afterwards with real funds. After I explained that I never canceled or lost the bonus funds and ended up clearing it. I was told they are gonna continue to investigate it. As of this moment Im still waiting for a update, but I’m posting this to raise awareness and for people to stay away from rocketpot as I truly believe they are looking for any excuse at this point to not pay out as it’s a large payout. If you guys have any legal course I can take please let me know as I fully intend to take any means necessary against this as this is life changing money for me and I feel I am literally getting robbed. Will continue to post updates on here. Ps I’ve also went over rocketpots terms of service and nothing I did is against there tos


https://imgur.com/a/LGb13NR

I have made Rocketpot aware of this thread --> notified our contact person. Let`s see and hopefully, this can be fixed.

[aioc]

I have made Rocketpot aware of this thread --> notified our contact person. Let`s see and hopefully, this can be fixed.

Their representative is not active here anymore and their thread is not getting updates or bumps anymore, I hope you can help and have them address this issue, OP has a case here it involves a huge amount they run a campaign here two years ago that is all I know of this casino.
OP can open a scam accusations here that's the right section for this complaint just be sure to add additional info or screenshots

[Ryker1]

Well I went to their terms and read regarding the ^{[Promotions and Bonuses]} it seems very risky condition, I think you must read it carefully and understand if you did not violate the rules, but as they have said there.
^{[ 9.5. Rocketpot may amend, reclaim, refuse or cancel any promotion at any time at its own discretion ]}
Let us hope that their team will answer this thread as ^[efialtis] said above, that is a great help to this issue and also may not ruin their reputation since their ANN thread ^[1] was inactive recently.
^{[1] https://bitcointalk.org/index.php?topic=5178376.0}

[yahoo62278]

Well I went to their terms and read regarding the ^{[Promotions and Bonuses]} it seems very risky condition, I think you must read it carefully and understand if you did not violate the rules, but as they have said there.
^{[ 9.5. Rocketpot may amend, reclaim, refuse or cancel any promotion at any time at its own discretion ]}
Let us hope that their team will answer this thread as ^[efialtis] said above, that is a great help to this issue and also may not ruin their reputation since their ANN thread ^[1] was inactive recently.
^{[1] https://bitcointalk.org/index.php?topic=5178376.0}

Rocketpot was having issues last year and didn't seem to worried about fixing the issues. Their forum rep hasn't been online since August of last year as well. OP you might look into AskGamblers and see if you can lodge a complaint there assuming you don't get a reply here.

[coin-investor]

Do it official, move this to the scam section additional proof like screenshots of communications and transactions, these are important this will be a reference here for anyone who is planning to play on Rocketpot.io, in case they ignore the complaint and did not show up to explain the side of their story.

[YOSHIE]

If that's the case, the RocketPot.io team must complete your win, that's a pretty big number for your win on the RocketPot.io site.

Regarding: @TheRocketman, because haven't been active in this forum for a long time, so a bit confused about where to complain so that you get a fast and positive response to your problem.

Maybe, if you haven't used another alternative to 'complaint' your complaint through social media, you can try contacting them via.
Telegram: @RocketPot.io
Email: support@rocketpot.io
Or Twitter: https://mobile.twitter.com/rocketpot_io

That's all we can suggest for you, I hope they RocketPot.io team can finish well.

[noormcs5]

TheRocketman is the person who created the ANN thread [NEW] 🚀 Rocketpot.io | 2,500+ Games 🎰 | 10% Cashback 💰, however as indicated by members above he is not online / active on forum. If this is not addressed, i guess the admin account for Rocketpot should be tagged.

@OP did you manage to get any withdrawal from your account ?

[Smartvirus]

~snipe~

I don't know of the Rocketpot casino but the scam accusation board us the best place to make your accusations and hope that other users take up the case. Them not being active on the forum no more makes it difficult for any proceedings but, you could try and hope that you didn't fault any term and have been on clear path/standing.

Well I went to their terms and read regarding the ^{[Promotions and Bonuses]} it seems very risky condition, I think you must read it carefully and understand if you did not violate the rules, but as they have said there.
^{[ 9.5. Rocketpot may amend, reclaim, refuse or cancel any promotion at any time at its own discretion ]}
Let us hope that their team will answer this thread as ^[efialtis] said above, that is a great help to this issue and also may not ruin their reputation since their ANN thread ^[1] was inactive recently.
^{[1] https://bitcointalk.org/index.php?topic=5178376.0}

The presented terms in this is out of place to me. What do they mean by canceling a promotion that have already be keyed into. From my understanding to that term, it applies to laying claims to the validity of a promotion as per running and not after it has been claimed, used in gambling and made wins of it. Amendments to it might be on how its used and not to declare it illegal after winners have been made of I. Else, what becomes of the promotional offers then.

[fiulpro]

*It is definitely a topic for Scam accusations
*You won the amount on free spins therefore it means that there would be an implication on their behalf, if they would be able to actually give you the amount that you did win fair and square, this would actually decide how the casino fares as well, other than that the guy before decided to actually list their rules and regulations which to me looks unfair honestly.

Well I went to their terms and read regarding the ^{[Promotions and Bonuses]} it seems very risky condition, I think you must read it carefully and understand if you did not violate the rules, but as they have said there.
^{[ 9.5. Rocketpot may amend, reclaim, refuse or cancel any promotion at any time at its own discretion ]}
Let us hope that their team will answer this thread as ^[efialtis] said above, that is a great help to this issue and also may not ruin their reputation since their ANN thread ^[1] was inactive recently.
^{[1] https://bitcointalk.org/index.php?topic=5178376.0}

But it's not a promotion I think the guy already won ! Through promotion so it's fair to say that they have to give him the money.
*I hope you have already messaged the owner ofc who is not really active, but rest please read the terms and conditions again and see if you can hold it against the them.

[nakamura12]

Maybe try waiting a little bit and see if they won't pay you that amount and if they didn't then you are free to start a scam accusation thread that they didn't pay your withdrawal request on their site that will also notify other gamblers that they should stay away from that site. Have you tried contacting their on their contact support and see if they will reply to your problem. Just get your proof ready and start a scam accusation right away if they didn't bother to solve this isdue.

[khaled0111]

Well I went to their terms and read regarding the ^{[Promotions and Bonuses]} it seems very risky condition, I think you must read it carefully and understand if you did not violate the rules, but as they have said there.
^{[ 9.5. Rocketpot may amend, reclaim, refuse or cancel any promotion at any time at its own discretion ]}

Actually, most casinos and businesses have a similar clause in their terms of service. Many of them even add a clause giving them the right to adjust or replace their terms at any time they want at their own discretion. Probably as a way to avoid lawsuits.
But resorting to this clause and applying it whenever a customer make a big profit and requests a withdrawal is unethical by all means and will definitely damage the companie's reputation.
OP, I suggest moving this topic to the Scam Accusations board and provide as many evidence as you can.

[ryzaadit]

-snip-

One the reason.

Why, I really hate claiming or using "Deposit or some this type promotion". While we are on big win, they are can easily created any reason with this case. Best way always using raw cash, so they're not gonna to questioned the winning money especially from Live Games.

[seoincorporation]

If they refuse to pay you the money, then you could talk with their license provider and ask them to start an investigation because they should be sure the site is legit and not a scam to give them the license.

You can find on the site the license link and status:

https://validator.antillephone.com/validate?domain=rocketpot.io&seal_id=a115e0eaef92d7313e542ff0bbbd16663f5d898e5ef3488d062fd677a6a18fa54925cc08206a7b2185ccc50cfd3e4ec4&stamp=0dacb93bf65742fdc3468ee29ba5c972

And there is the mail to contact the provider. This way if they refuse to pay they will be risking the license and the whole business.

[serjent05]

Well I went to their terms and read regarding the ^{[Promotions and Bonuses]} it seems very risky condition, I think you must read it carefully and understand if you did not violate the rules, but as they have said there.
^{[ 9.5. Rocketpot may amend, reclaim, refuse or cancel any promotion at any time at its own discretion ]}

Actually, most casinos and businesses have a similar clause in their terms of service. Many of them even add a clause giving them the right to adjust or replace their terms at any time they want at their own discretion. Probably as a way to avoid lawsuits.
But resorting to this clause and applying it whenever a customer make a big profit and requests a withdrawal is unethical by all means and will definitely damage the companie's reputation.
OP, I suggest moving this topic to the Scam Accusations board and provide as many evidence as you can.

I think that condition is applicable if the bonus is still in effect.  And OP had finished the wagering requirement and marked it as completed thus nothing can be canceled since the bonus is already finished.  If they reclaim it they should only take the bonus given to the player which is $1500.  And it does not say any winning amount from that bonus, does it?

[Slow death]

your winning streak is something to say: "wow, few people can be so lucky". That's why in any casino they would be suspicious when you make withdrawals, something that has become normal for casinos, at least for certain casinos that don't like to see the player win a lot. from what I was able to find out by searching on google and that this casino already has many complaints, you can see it here:

https://www.trustpilot.com/review/rocketpot.io

And seriously, I doubt they will solve your problem. I think you have to get it in your head that this problem will not have a solution

[Lilacthrow123]

UPDATE

They confirmed with me today that the winnings were legit and I did in fact clear the bonus. Was told to request a 6k withdrawal as it’s within their weekly 10k/week limit and that a manager will be emailing me. Seems like they will be honoring the payout? So far still haven’t received the 6k or gotten an email from the manager. Will post further updates as this develops. As for posting on the scam section, due to this update I will be waiting another 24 hours if nothing is received by then I will be proceeding with posting this there in greater detail.

The part of the pic I blacked out showed player name and details so due to privacy reasons I blacked it out [https://imgur.com/a/LWNHNGq](https://imgur.com/a/LWNHNGq)

[logfiles]

@OP did you manage to get any withdrawal from your account ?

According to what the post says, the declined to process even his initial withdrawal

Now rocketpot has declined my withdrawal and telling me they won’t process it with no real explanation besides “dishonest behaviour”

This is an interesting case I will be following closely. I hope Rocketpot gives us a detailed explanation here. OP keep us updated as well.

[Cookdata]

Its always becomes a headache when users try to withdraw winnings that is associated with bonus. You said you are a VIP player, that means this is not your first time playing there, other promotions and bonuses would have been done in the past, did you participate in any of them? Have you won any slot with a bonus and you were denied?
This will likely end up unsolved, some dirty casino use privacy policy to evade payment to users when it's their time to withdraw.
I hope you get this solve, this is a life changing money.

…

I feel like you didn't say anything in your reply.

[Lilacthrow123]

Just want to say thanks for the support all it means a lot to me and I’ll be continuing to update with what’s happening in real time. It is life changing money and tbh with you it still hasn’t fully hit me yet. I’m never ever ever gonna get this lucky again. After reading numerous horror stories I’m truly hoping for the best here