My Recent Experience at a Land-Based Casino

[inthelongrun]

If I were the casino manager, I will fire that employee right away. I do not need to here his reasoning any further. Casinos do not need emotional workers. And employees in the first place should know their place and be professional at all times.

If given the chance, I may also talk to that regular gambler privately. I will probably try to know his present financial situation and then I will explain to him what it's like to become a responsible gambler.

[Kakmakr]

You have obviously not dealt with "Brick n Mortar" casino management before.... right? They really only care about one thing ===> "Money" and they could care less about the people who are feeding them those profits.

This employee will certainly not work for them for much longer, because they will find ways to get rid of him. (He is bad for business)  ...The only reason why many of them care about gambling addiction ....is the bad "image" or "reputation" that their industry get, when people cannot handle their gambling addiction... and the backlash that they get when things goes very wrong. 

In the end ... business is business... and companies are doing this for profits. 

[dataispower]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

If this violates the rules of the company then you can just suspend the worker since he is just concerned to that guy because its his uncle, buy shouting to that guy might not be the right approach. You can’t totally banned gambler because he is losing continuously, most probably that casino have their own protocols and probably, they will handle this kind of problem the right way. If you have relatives on a situation like this, better to ask help from your family, and handle this internally. Addiction is really not good, but its good to have a family that can still help you even if you are broke.

in every campaign or company their rules and regulations that guide them in order to make the place been active so that the  casino gambling websites. And if a worker of your site violence the rules and regulation the platform will give it a condition. all the platform according to the rules have they own penalty which supposed to be give to any of the worker. But the process of restricting and gambler to not visit your site, because it violated the rules and regulation is not good.

[romero121]

I keep myself at that position as casino worker, surely I'll do the same because I know the person's family situation and the financial need to grow up twin babies. I don't think bad even if I get fired, because somehow we can find a way to survive. Atleast getting fired will make him realise someone is there to think for his good.

[Joca97]

When someone tells you this you should appriciate and hopefully the guy that was yelled on really dosent come back to the casino and takes care of his family. Gambling should be fun but you shouldnt put it before your family and do something that can make their lifes harder

[AicecreaME]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I am not going to fire the casino worker just because of his good intention behind those words he said. But if it is a heartless manager who only wants money by those kind of people that has an obvious gambling addiction problem, then for sure he is going to fire that casino worker. But if we're going to be professional about it, it is indeed a violation of work code especially in a casino to dictate a player of what to do next.

[dothebeats]

Well that particular man could have had his orders from the higher-ups too, so I wouldn't really do something about the way he approached this man who kept on losing. Also, it would be a positive PR since it's not every day that you see a casino that cares about the life and well-being of its patrons. Sure it has the potential to lose them money, but what is one patron compared to tens more that has the potential to play on the platform simply because of the gesture?

[Jemzx00]

If I were the casino manager, I will fire that employee right away. I do not need to here his reasoning any further. Casinos do not need emotional workers. And employees in the first place should know their place and be professional at all times.

You will be the unprofessional manager if you fire your employee without hearing his reason behind his action. Belittling someone who has a lower position to you will make you get fired in the long run. Also, knowing that the employee is asking his relative to leave is a conflict of interest and not a random emotional action that he may try to other gamblers.

If given the chance, I may also talk to that regular gambler privately. I will probably try to know his present financial situation and then I will explain to him what it's like to become a responsible gambler.

Asking for information especially personal ones may get you in trouble as you are trying to manipulate someone who you don't even know.

[virasisog]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I will actually give that casino worker a compliment for what he or she did. Sometimes we also have to remind some players if they're losing too much because that means that we care for them as well as their family and I see nothing wrong with that. Some people need to be reminded especially if they're going on the wrong track. Firing the worker for being concerned will not be professional.

[pawanjain]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Considering the case I would definitely ban the gambler because losing one gambler won't make that huge of a difference than losing an honest employee.
Also, I would be rather happy to know the fact that the employee really is concerned about the gambler and so wants him to stop gambling.

[Mahanton]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Considering the case I would definitely ban the gambler because losing one gambler won't make that huge of a difference than losing an honest employee.
Also, I would be rather happy to know the fact that the employee really is concerned about the gambler and so wants him to stop gambling.

As a manager then you wont really be seeing this situation to be good for the business but for some natural humanitarian act or being just too concern then it would really be considerable.
Even myself would definitely not make out any decision against the worker who do show off some concern but it would definitely tell him that it would be better if those advises would really
be said on a silent or private way on which it wont really be getting much  attention around or insider the casino.Its really natural for us to make out such reaction specially if we do see
that it is one of our relative or loved ones who are on such situation.Getting concern would really be that a human instinct behavior.

[KTChampions]

If I were the casino manager, I will fire that employee right away. I do not need to here his reasoning any further. Casinos do not need emotional workers. And employees in the first place should know their place and be professional at all times.

You will be the unprofessional manager if you fire your employee without hearing his reason behind his action. Belittling someone who has a lower position to you will make you get fired in the long run. Also, knowing that the employee is asking his relative to leave is a conflict of interest and not a random emotional action that he may try to other gamblers.

I agree. Such a situation (if all this is true) is in fact an emergency (not at all a routine that every employee will face every day) and it is stupid to fire an employee in every emergency (if in all other cases he worked well). There is a certain conflict of interest here, but it can be resolved without such radical decisions. At the very least, the manager must first try simpler methods of handling the situation.

[Finestream]

I recently visited a land-based casino after a long time to gamble, have some drinks and enjoy live music with a couple of my good buddies. Not long after we settled in, we heard one of the casino workers yelling at one of the gamblers. He said, "Sir please you have to leave now. You come here every day and you keep losing. Please be considerate of your wife and your newborn babies." The backstory is that this particular man is a very popular gambler at the casino not because of his winnings but because he keeps losing. Despite his losses, he would return to the casino the next day to gamble. From the story, his wife had just been delivered with twins. I would later find out that the casino worker is his nephew.

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I won't fire the casino worker, nor ban the gambler from playing in the casino. After all, business is a business. However, his nephew might have said that out of empathy because the gambler is still his family, and not just like any gambler in town. If he keeps on losing, how can he provide the needs of his twins? But he should have talked to this gambler privately than to make a scene and embarrass the gambler in front of other gamblers. Also, the manager should also be considerate knowing this gambler's case. He should learn how to handle different situations so that the casino reputation will not be ruined too.

[serjent05]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

I don't think that it is the ground in firing an employee regardless of his connection to the player.  As a Casino Manager, one should know the rules and implementations of gambling law, I think the gambling law covers the protection of players, and when a player losses too much, the Casino should intervene or even bar him from entering the site/establishment.

[CryptopreneurBrainboss]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Provided you weren't been discussed to and you held such conversation that means the worker must have been yelling and that's what will get him fired by me assuming I was the manager. He isn't just advising a clients but give my other customers a wrong impressions towards my casino. One reason people keep patronizing a casino is became they most have heard stories of others been successful gambling there and you just spoiled that.

He could have advise that addict without creating a scene. If I have a casino and notice someone in similar situation as the explanation by OP I would advise him too to try something else since gambling isn't working for him. I'll do that without putting the reputation of my casino on the mud just as the worker did.

[serjent05]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Provided you weren't been discussed to and you held such conversation that means the worker must have been yelling and that's what will get him fired by me assuming I was the manager. He isn't just advising a clients but give my other customers a wrong impressions towards my casino. One reason people keep patronizing a casino is became they most have heard stories of others been successful gambling there and you just spoiled that.

I greatly agree with you, I could have missed that yelling part on the OP.  Any offensive action by the employee to the client or customer is ground for termination.

He could have advise that addict without creating a scene. If I have a casino and notice someone in similar situation as the explanation by OP I would advise him too to try something else since gambling isn't working for him. I'll do that without putting the reputation of my casino on the mud just as the worker did.

It is always best to resolve anything in a calm and gentle way.  We are civilized individuals and the barbaric era has long been gone.  So everything should be resolved in a peaceful and respectful manner.

[chaser15]

If I were the casino manager, I will fire that employee right away. I do not need to here his reasoning any further. Casinos do not need emotional workers. And employees in the first place should know their place and be professional at all times.

If given the chance, I may also talk to that regular gambler privately. I will probably try to know his present financial situation and then I will explain to him what it's like to become a responsible gambler.

This is how to become a manager in the first place. But maybe firing the worker immediately is a bit harsh but instead try to educate him again on the nature of your business because especially if the worker is a hardworking man. I knew that emotions shouldn'tbe part of there work but you can not control if you are dealing with relatives that consistently doing same things around your workplace. I guess sending a warning first then fire him if same issue persist is the proper approach.

I find the story too cliche tbh due to the backstory.

That means the casino is not tolerating any forms of unusual behavior in their casino. It's clear as the sky that it's a big mistake doing that action.

The employee creates a commotion and it's not just his relative that got affected there but also the entire gamblers playing there. The casino doesn't care about whatever emotions their employee has outside their work and that's really true as a form of being professional.

What if those gamblers won't come back again to that casino since there's an unprofessional employee there?

OP might give us some updates about what happened to the employee after that incident. Let's wait.

[Zilon]

If you were the casino manager would you fire the casino worker for interfering with your business or would you ban the gambler from visiting the casino?

Business is Business. The worker has no right to yell at a gambler at the casino for visiting the casino regularly no matter how close their relationship is. there is no family in Business. He can talk about this at home or in their family meetings and not yelling in a business premises. Banning the worker might not be necessary but definitely there will be cautioning

[Oceat]

Why are we talking about firing an employee who's just concerned about his family?
Why don't we talk about how to help the addicted gamblers to minimize his gambling activity since he was just keep on losing everytime he gambled?

I think it's the call of the casino manager to either ban that person or fire the employee but I think it's not that too heavy as a consequence to just fire someone just because they want to try to help someone no matter what's their relationship on that gambler.

[STT]

Cant fire someone for that is my view but the worker cannot prevent or interfere with the free choice of the gambler to continue.  So long as he doesn't directly interfere then its not really a disciplinary matter to rule on especially.   Also if its a commonly known story and puts off other gamblers at all because of his well known losing streak and inability to take the losses, I would argue its best not to encourage any excess gambling as it might dampen the enthusiasm of others. That is how I would argue it anyway.