duelbits.com (solved)

[JollyGood]

Here are the images from your post linked correctly so we all can see them clearly.

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Hi everyone i want tell you my story with that casino duelbits.com . My account with them since 2020 my username sasky1994 . but before 17 days after they see my account have good green profit they asked me for my KYC i sent to them the KYC and i waiting them 6 days after that they told me they done the KYC but your account under investigation they delete my all balance and i waiting them 16 days every day i ask them about my case they told me please be patient is that fair? This my last big win in screenshot
https://pasteboard.co/kzKvibwbG7jR.jpg
https://pasteboard.co/brLy3HHLkyLt.jpg
https://pasteboard.co/iXFB0PCPLevo.jpg
https://pasteboard.co/wcqcxCBa4y93.jpg
https://pasteboard.co/BcJG8a1zO1tW.jpg
https://pasteboard.co/j1LnExDe9fJW.jpg

And this conversation between me and support
https://pasteboard.co/TsYIMGQbAbgU.jpg
https://pasteboard.co/GwXfLOKK9VBy.jpg

To my knowledge one case exists in the forum where KYC has taken time (8-9 days) without completion and then there is this case, which seems to have taken 27 days without a resolution. Both of these allegations are important, both need to be looked at and investigated to understand what is going on because Duelbits has an otherwise excellent reputation.

As mentioned in the other thread, I re-iterate here the same for you:

I am wearing a Duelbits signature therefore I have a moral obligation and ethical duty to take an interest in what you have claimed. Before making a statement I need to understand what you are claiming has happened, I need to study the images. I also need to understand what Duelbits has claim happened but as their representative has not been active here for 20 days they might not return to make a specific reply to a specific case. I hope they do.

Anyway, after going through the images I will post back here with an opinion on the matter as I understand it.

[sasky1993]

OP, there are no changes here, right?

I would say that something wrong is happening with Duelbits casino, this is not the only such case. Another user is complaining about the same problem with them Duelbits Casino does not want to confirm my KYC - withdrawal not paid
such a long delay with the KYC procedure and the prolongation of enabling withdrawal can hardly have a justification. Postponement of resolution indefinitely and without explanation is not a good signal from Duelbits.

OP, I suggest you open a thread in scam accusations about this, it will be more visible for users who are not regular visitors to the gambling section.

Right no change also still the live support today said to me ( we not forget you)

[JollyGood]

Thankfully there has been a reply in the other thread: Duelbits Casino does not want to confirm my KYC - withdrawal not paid

The user in question in that thread will not be allowed to withdraw funds because Duelbits is conducting an investigation. After their investigation is complete they and/or the OP will no doubt update us. I think they are in to day 9 of their investigation.

It must be stressful for you having to wait 27 days for an investigation with no completion date in mind but just to bring to your attention a case in which LTC Casino was accused of withholding 1496 LTC. The terms at LTC Casino stated they can take up to 90 days before completing an investigation. To my knowledge Duelbits has not added a time limit to their investigations and maybe this is one of the things they can look at add a number of days they expect all investigations to be completed.

In your posts I could not find the reason they gave for asking KYC? Did Duelbits suspect you of irregular betting patterns?

Hi sale2000,

We are glad to inform you that your KYC has been verified. The delay in your withdrawal being approved has been due to our Sportsbook Provider witnessing irregular betting patterns on a match that you placed a bet on and are currently running an investigation via their Integrity Unit. We will keep you updated as per the outcome of the investigation and in the meantime the withdrawal function will not be made available. Please be aware that Duelbits does not condone fraudulent activity on our site and we reserve the right to ban and hold funds from players who participate in this type of behaviour.

[duelbits]

Hi everyone i want tell you my story with that casino duelbits.com . My account with them since 2020 my username sasky1994 . but before 17 days after they see my account have good green profit they asked me for my KYC i sent to them the KYC and i waiting them 6 days after that they told me they done the KYC but your account under investigation they delete my all balance and i waiting them 16 days every day i ask them about my case they told me please be patient is that fair? This my last big win in screenshot
https://pasteboard.co/kzKvibwbG7jR.jpg
https://pasteboard.co/brLy3HHLkyLt.jpg
https://pasteboard.co/iXFB0PCPLevo.jpg
https://pasteboard.co/wcqcxCBa4y93.jpg
https://pasteboard.co/BcJG8a1zO1tW.jpg
https://pasteboard.co/j1LnExDe9fJW.jpg

And this conversation between me and support
https://pasteboard.co/TsYIMGQbAbgU.jpg
https://pasteboard.co/GwXfLOKK9VBy.jpg

Hi Sasky 1993,
We have made contact with you yesterday via e-mail. The reason for the delay in your withdrawal being approved is due to an ongoing investigation that we are currently conducting on a particular case which you may be involved in. Although we cannot share much about this case at the moment, we will be more than happy to share further details once it has been resolved.
We take customer support very seriously & we wouldn’t withhold funds without good reason.

[coin-investor]

Hi everyone i want tell you my story with that casino duelbits.com . My account with them since 2020 my username sasky1994 . but before 17 days after they see my account have good green profit they asked me for my KYC i sent to them the KYC and i waiting them 6 days after that they told me they done the KYC but your account under investigation they delete my all balance and i waiting them 16 days every day i ask them about my case they told me please be patient is that fair? This my last big win in screenshot
https://pasteboard.co/kzKvibwbG7jR.jpg
https://pasteboard.co/brLy3HHLkyLt.jpg
https://pasteboard.co/iXFB0PCPLevo.jpg
https://pasteboard.co/wcqcxCBa4y93.jpg
https://pasteboard.co/BcJG8a1zO1tW.jpg
https://pasteboard.co/j1LnExDe9fJW.jpg

And this conversation between me and support
https://pasteboard.co/TsYIMGQbAbgU.jpg
https://pasteboard.co/GwXfLOKK9VBy.jpg

Hi Sasky 1993,
We have made contact with you yesterday via e-mail. The reason for the delay in your withdrawal being approved is due to an ongoing investigation that we are currently conducting on a particular case which you may be involved in. Although we cannot share much about this case at the moment, we will be more than happy to share further details once it has been resolved.
We take customer support very seriously & we wouldn’t withhold funds without good reason.

Since they acknowledge that they are investigating your issue you will have to extend your patience further, I recommend that you lock this thread until they resolve this issue or give us an update on the development of your case, and to avoid speculating on your case, of course, the decision is still yours but it's good that Duelbits posted here to acknowledge the issue and gave us an update, just hope that it will be resolve in your favor.

[examplens]

Since they acknowledge that they are investigating your issue you will have to extend your patience further, I recommend that you lock this thread until they resolve this issue or give us an update on the development of your case, and to avoid speculating on your case, of course, the decision is still yours but it's good that Duelbits posted here to acknowledge the issue and gave us an update, just hope that it will be resolve in your favor.

this is still not resolved so there is no reason to lock the topic. I understand if they don't want to publicly share the reason for their internal investigation, but their direct users are in the dark and have no promises about when the problem could be solved.
I think that one month days is a too long period, and by now they had to do all the checks.

[JeromeTash]

Since they acknowledge that they are investigating your issue you will have to extend your patience further, I recommend that you lock this thread until they resolve this issue or give us an update on the development of your case, and to avoid speculating on your case, of course, the decision is still yours but it's good that Duelbits posted here to acknowledge the issue and gave us an update, just hope that it will be resolve in your favor.

It's an open scam accusation. The case has not been resolved, so why should the thread be locked?

Where will duelbits post an update from example if the thread is locked?

[JollyGood]

The issue in the other thread regarding an allegation being made against Duelbits has been resolved. In my view it was never a scam allegation in the first place but nevertheless the case has been resolved: https://bitcointalk.org/index.php?topic=5406536.msg60611038#msg60611038

I hope this case also is resolved soon but I have to say locking this thread would be a mistake because Duelbits will not be able to post here when they are ready to update.

If I calculated correctly the OP here has had a 29 days wait and it must be highly frustrating. Having said that, if some form of fraudulent activity has taken place then Duelbits should not be paying out. Equally, if their internal investigation concludes nothing suspicious happened they should (and will) allow the OP to withdraw. The problem in this process is the delay, we simply do not know how long this will take.

Since they acknowledge that they are investigating your issue you will have to extend your patience further, I recommend that you lock this thread until they resolve this issue or give us an update on the development of your case, and to avoid speculating on your case, of course, the decision is still yours but it's good that Duelbits posted here to acknowledge the issue and gave us an update, just hope that it will be resolve in your favor.

this is still not resolved so there is no reason to lock the topic. I understand if they don't want to publicly share the reason for their internal investigation, but their direct users are in the dark and have no promises about when the problem could be solved.
I think that one month days is a too long period, and by now they had to do all the checks.

[Erdogan]

Hi everyone i want tell you my story with that casino duelbits.com . My account with them since 2020 my username sasky1994 . but before 17 days after they see my account have good green profit they asked me for my KYC i sent to them the KYC and i waiting them 6 days after that they told me they done the KYC but your account under investigation they delete my all balance and i waiting them 16 days every day i ask them about my case they told me please be patient is that fair? This my last big win in screenshot
https://pasteboard.co/kzKvibwbG7jR.jpg
https://pasteboard.co/brLy3HHLkyLt.jpg
https://pasteboard.co/iXFB0PCPLevo.jpg
https://pasteboard.co/wcqcxCBa4y93.jpg
https://pasteboard.co/BcJG8a1zO1tW.jpg
https://pasteboard.co/j1LnExDe9fJW.jpg

And this conversation between me and support
https://pasteboard.co/TsYIMGQbAbgU.jpg
https://pasteboard.co/GwXfLOKK9VBy.jpg

Hi Sasky 1993,
We have made contact with you yesterday via e-mail. The reason for the delay in your withdrawal being approved is due to an ongoing investigation that we are currently conducting on a particular case which you may be involved in. Although we cannot share much about this case at the moment, we will be more than happy to share further details once it has been resolved.
We take customer support very seriously & we wouldn’t withhold funds without good reason.

I think everyone can imagine that with so many financial transactions you can have doubts and some situations require special treatment and thorough explanation.
However, such investigations should have their own timeframe, and even if you can't reveal what the investigation is about, you should at least say how long it can last? After all, the user cannot wait indefinitely ..

[sasky1993]

Hi everyone i want tell you my story with that casino duelbits.com . My account with them since 2020 my username sasky1994 . but before 17 days after they see my account have good green profit they asked me for my KYC i sent to them the KYC and i waiting them 6 days after that they told me they done the KYC but your account under investigation they delete my all balance and i waiting them 16 days every day i ask them about my case they told me please be patient is that fair? This my last big win in screenshot
https://pasteboard.co/kzKvibwbG7jR.jpg
https://pasteboard.co/brLy3HHLkyLt.jpg
https://pasteboard.co/iXFB0PCPLevo.jpg
https://pasteboard.co/wcqcxCBa4y93.jpg
https://pasteboard.co/BcJG8a1zO1tW.jpg
https://pasteboard.co/j1LnExDe9fJW.jpg

And this conversation between me and support
https://pasteboard.co/TsYIMGQbAbgU.jpg
https://pasteboard.co/GwXfLOKK9VBy.jpg

Hi Sasky 1993,
We have made contact with you yesterday via e-mail. The reason for the delay in your withdrawal being approved is due to an ongoing investigation that we are currently conducting on a particular case which you may be involved in. Although we cannot share much about this case at the moment, we will be more than happy to share further details once it has been resolved.
We take customer support very seriously & we wouldn’t withhold funds without good reason.

Hi i see the E-mail from someone in law you told me You accused me for using tactics in games for win and even your lawyer asking me for back my withdraw and this is really unbelievable all my games is clear yes i win in mines and dice but i win also alot in live games evolution ..where is your proof i use tactic? And about law if there is good about this kind in my country so its me who should go to law because you just don't want pay me my 16k first time you want pay me because you told me your country is not legal to open account in dp because there is war and after i said to you go and see news there is no war in my country now ..and now you just told me this..
And i was so late to reply you here because my mother just died before days!

[Beparanf]

Hi i see the E-mail from someone in law you told me You accused me for using tactics in games for win and even your lawyer asking me for back my withdraw and this is really unbelievable all my games is clear yes i win in mines and dice but i win also alot in live games evolution ..where is your proof i use tactic? And about law if there is good about this kind in my country so its me who should go to law because you just don't want pay me my 16k first time you want pay me because you told me your country is not legal to open account in dp because there is war and after i said to you go and see news there is no war in my country now ..and now you just told me this..
And i was so late to reply you here because my mother just died before days!

Posting the content of the email will help us understand what’s really going on since you are now mentioning a lawyer involved and it’s not included on the info about your case before. What exactly the support email you because if they found out an evidenced then you should accept but if they said that they are further reviewing then the only thing that you can do is wait a little longer.

 

[yahoo62278]

Hi i see the E-mail from someone in law you told me You accused me for using tactics in games for win and even your lawyer asking me for back my withdraw and this is really unbelievable all my games is clear yes i win in mines and dice but i win also alot in live games evolution ..where is your proof i use tactic? And about law if there is good about this kind in my country so its me who should go to law because you just don't want pay me my 16k first time you want pay me because you told me your country is not legal to open account in dp because there is war and after i said to you go and see news there is no war in my country now ..and now you just told me this..
And i was so late to reply you here because my mother just died before days!

Posting the content of the email will help us understand what’s really going on since you are now mentioning a lawyer involved and it’s not included on the info about your case before. What exactly the support email you because if they found out an evidenced then you should accept but if they said that they are further reviewing then the only thing that you can do is wait a little longer.

 

Attorney at law of them who send me the email before 4 days

He is asking you to post the email, but it's not required. Sounds like you're not gonna get paid if I am reading correctly. I am curious to know what these tactics(cheating) are though.

Either way, if you broke the sites ToS you shouldn't make a thread here hoping they'll pay you.

[shrxkt]

These casinos are so funny. When you deposit, no problem, they will accept every last cent from every country but when they need to pay hmmm... "war in country" LMFAO. Is this really happening....?

[JollyGood]

I think this covers everything except the time (in days) for conclusion. The title of the thread seems to be inaccurate because duelbits have not scammed the OP, on the contrary duelbits are in conversation with the OP explaining the reason for the delay for not allowing the OP to withdraw.

Hi Sasky 1993,
We have made contact with you yesterday via e-mail. The reason for the delay in your withdrawal being approved is due to an ongoing investigation that we are currently conducting on a particular case which you may be involved in. Although we cannot share much about this case at the moment, we will be more than happy to share further details once it has been resolved.
We take customer support very seriously & we wouldn’t withhold funds without good reason.

[examplens]

Hi i see the E-mail from someone in law you told me You accused me for using tactics in games for win and even your lawyer asking me for back my withdraw and this is really unbelievable all my games is clear yes i win in mines and dice but i win also alot in live games evolution ..where is your proof i use tactic?

I'm very curious what kind of tactics were used here? why are you singling out mines and dice games?
the casino is obliged to present an explanation, even if a potential bug has been abused.

OP, now it seems to me that maybe you were on the verge of using the casino in accordance with the rules. if there is any doubt, maybe you should honestly share it here, and not make unnecessary drama.

[sasky1993]

Hi i see the E-mail from someone in law you told me You accused me for using tactics in games for win and even your lawyer asking me for back my withdraw and this is really unbelievable all my games is clear yes i win in mines and dice but i win also alot in live games evolution ..where is your proof i use tactic?

I'm very curious what kind of tactics were used here? why are you singling out mines and dice games?
the casino is obliged to present an explanation, even if a potential bug has been abused.

OP, now it seems to me that maybe you were on the verge of using the casino in accordance with the rules. if there is any doubt, maybe you should honestly share it here, and not make unnecessary drama.

There is no more drama i was use tactic to win in games and they are right for everything ..that all so please don't tell me about more information ..the casino is light

[JollyGood]

I would advise you to stop posting here until Duelbits contact you with an update. We do not know exactly what investigations are taking place and how many parties are involved but once their investigation is complete they will contact you.

After Duelbits come to their conclusion, they will either allow you to withdraw funds unconditionally or they will simply block your account and not allow you to withdraw the $16,000 citing fraud but will probably allow you to withdraw your deposited wager.

It seems very sad that you have waited a month for this matter to be concluded, I wish it was a quicker process but if you did nothing wrong you have nothing to worry about. I cannot view this as a scam allegation therefore cannot support it because Duelbits have been in contact with you and explained why they are investigating you. They are operating within their Terms which you also signed up to.

After Duelbits come to a decision, if they allow you to withdraw funds then that is one thing we can all move on but if they conclude you cheated and do not allow you to withdraw $16,000 then by all means open a scam accusation and ask for forum members to support you, explaining your reasons.

Based on what I have seen in this thread thus far, I do not see this a scam therefore I cannot support you as a victim. I do sympathise with you because there is no time-frame for conclusion in investigations added in their Terms and Conditions and this month of waiting has been very hard on you.

Hi i see the E-mail from someone in law you told me You accused me for using tactics in games for win and even your lawyer asking me for back my withdraw and this is really unbelievable all my games is clear yes i win in mines and dice but i win also alot in live games evolution ..where is your proof i use tactic?

I'm very curious what kind of tactics were used here? why are you singling out mines and dice games?
the casino is obliged to present an explanation, even if a potential bug has been abused.

OP, now it seems to me that maybe you were on the verge of using the casino in accordance with the rules. if there is any doubt, maybe you should honestly share it here, and not make unnecessary drama.

There is no more drama i was use tactic to win in games and they are right for everything ..that all so please don't tell me about more information ..the casino is light

[sasky1993]

I would advise you to stop posting here until Duelbits contact you with an update. We do not know exactly what investigations are taking place and how many parties are involved but once their investigation is complete they will contact you.

After Duelbits come to their conclusion, they will either allow you to withdraw funds unconditionally or they will simply block your account and not allow you to withdraw the $16,000 citing fraud but will probably allow you to withdraw your deposited wager.

It seems very sad that you have waited a month for this matter to be concluded, I wish it was a quicker process but if you did nothing wrong you have nothing to worry about. I cannot view this as a scam allegation therefore cannot support it because Duelbits have been in contact with you and explained why they are investigating you. They are operating within their Terms which you also signed up to.

After Duelbits come to a decision, if they allow you to withdraw funds then that is one thing we can all move on but if they conclude you cheated and do not allow you to withdraw $16,000 then by all means open a scam accusation and ask for forum members to support you, explaining your reasons.

Based on what I have seen in this thread thus far, I do not see this a scam therefore I cannot support you as a victim. I do sympathise with you because there is no time-frame for conclusion in investigations added in their Terms and Conditions and this month of waiting has been very hard on you.

Hi i see the E-mail from someone in law you told me You accused me for using tactics in games for win and even your lawyer asking me for back my withdraw and this is really unbelievable all my games is clear yes i win in mines and dice but i win also alot in live games evolution ..where is your proof i use tactic?

I'm very curious what kind of tactics were used here? why are you singling out mines and dice games?
the casino is obliged to present an explanation, even if a potential bug has been abused.

OP, now it seems to me that maybe you were on the verge of using the casino in accordance with the rules. if there is any doubt, maybe you should honestly share it here, and not make unnecessary drama.

There is no more drama i was use tactic to win in games and they are right for everything ..that all so please don't tell me about more information ..the casino is light

I was using bug in house game for win iam already was withdraw 1btc ..the bad thing that they are was so late for info me about it because iam already was withdraw it all and spend it for my mother cancer and she already died before 3 days and i have zero now .. but i should even get more then 1btc because for bonus bug like this also i was not said or share this bug to anyone so there is no more loss for casino ... They was told me if you don't back the 1btc so we will go to law ... that all

[JollyGood]

I found your previous couple of posts to be incoherent no matter how much I tried to fill in the blanks. Would you be able to explain again what you were trying to articulate?

Reading the word "cancer" automatically evokes sympathy and sadness but where does any of that along with the sad bereavement fit in to the issue of you creating this thread regarding Duelbits?

I would advise you to stop posting here until Duelbits contact you with an update. We do not know exactly what investigations are taking place and how many parties are involved but once their investigation is complete they will contact you.

After Duelbits come to their conclusion, they will either allow you to withdraw funds unconditionally or they will simply block your account and not allow you to withdraw the $16,000 citing fraud but will probably allow you to withdraw your deposited wager.

It seems very sad that you have waited a month for this matter to be concluded, I wish it was a quicker process but if you did nothing wrong you have nothing to worry about. I cannot view this as a scam allegation therefore cannot support it because Duelbits have been in contact with you and explained why they are investigating you. They are operating within their Terms which you also signed up to.

After Duelbits come to a decision, if they allow you to withdraw funds then that is one thing we can all move on but if they conclude you cheated and do not allow you to withdraw $16,000 then by all means open a scam accusation and ask for forum members to support you, explaining your reasons.

Based on what I have seen in this thread thus far, I do not see this a scam therefore I cannot support you as a victim. I do sympathise with you because there is no time-frame for conclusion in investigations added in their Terms and Conditions and this month of waiting has been very hard on you.

Hi i see the E-mail from someone in law you told me You accused me for using tactics in games for win and even your lawyer asking me for back my withdraw and this is really unbelievable all my games is clear yes i win in mines and dice but i win also alot in live games evolution ..where is your proof i use tactic?

I'm very curious what kind of tactics were used here? why are you singling out mines and dice games?
the casino is obliged to present an explanation, even if a potential bug has been abused.

OP, now it seems to me that maybe you were on the verge of using the casino in accordance with the rules. if there is any doubt, maybe you should honestly share it here, and not make unnecessary drama.

There is no more drama i was use tactic to win in games and they are right for everything ..that all so please don't tell me about more information ..the casino is light

I was using bug in house game for win iam already was withdraw 1btc ..the bad thing that they are was so late for info me about it because iam already was withdraw it all and spend it for my mother cancer and she already died before 3 days and i have zero now .. but i should even get more then 1btc because for bonus bug like this also i was not said or share this bug to anyone so there is no more loss for casino ... They was told me if you don't back the 1btc so we will go to law ... that all

[Stalker22]

~

@sasky1993, your posts are really difficult to understand. I agree with JollyGood, perhaps you should try to express yourself more clearly. Since English is obviously not your native language, try to use Google translate or some other method for translating your posts. Google translation is not an absolute guarantee that you will get a perfect translation but it may be the best solution if you do not know the language you want to communicate. You can also ask someone who understands your language and is fluent in English to translate your posts.