justbit.io asks for KYC (their site say NO KYC) then confiscates my winnings

[Cantsay]

Seems have misunderstanding with justbit.io KYC procedure, there are not required with KYC for deposit only and you need KYC for withdrawing, check back with Justbit.io policy about withdrawing fund on second points there are clearly explain about the rule for withdrawing,

"To withdraw funds from the account, the User is required to complete identity verification through KYC procedure at his User’s Account".

You can upload your ID and back later after KYC approving then try to withdraw will process or not, if have problem after success KYC but not ability for withdrawing you can back later here and complaint about Justbit.io policy.

https://justbit.io/pl/policy/payment/

They stated that KYC is required according to the piece of text and link you provided, yet if you initiate a session with their live chat it will confirm that you don't need kyc meanwhile they're requesting for kyc and that's what is confusing us and also the reason why Op is mad at the casino, it's more like they baited him.

[Yaunfitda]

Seems have misunderstanding with justbit.io KYC procedure, there are not required with KYC for deposit only and you need KYC for withdrawing, check back with Justbit.io policy about withdrawing fund on second points there are clearly explain about the rule for withdrawing,

"To withdraw funds from the account, the User is required to complete identity verification through KYC procedure at his User’s Account".

You can upload your ID and back later after KYC approving then try to withdraw will process or not, if have problem after success KYC but not ability for withdrawing you can back later here and complaint about Justbit.io policy.

https://justbit.io/pl/policy/payment/

They stated that KYC is required according to the piece of text and link you provided, yet if you initiate a session with their live chat it will confirm that you don't need kyc meanwhile they're requesting for kyc and that's what is confusing us and also the reason why Op is mad at the casino, it's more like they baited him.

Yes, and as a gambler who don't want to pass KYC and just play on casinos. However, it there is some confusion and it seems that it's very misleading for them, then I don't know, I might not trust that casino.

The problem is that when you have a good winnings and wanted to withdraw that and you can't because the casino without your knowledge, will ask for a KYC. So going to be a dilemma whether we want to pass KYC or not and let that winnings like just being confiscated by them.

[KiaKia]

Seems have misunderstanding with justbit.io KYC procedure, there are not required with KYC for deposit only and you need KYC for withdrawing, check back with Justbit.io policy about withdrawing fund on second points there are clearly explain about the rule for withdrawing,

"To withdraw funds from the account, the User is required to complete identity verification through KYC procedure at his User’s Account".

You can upload your ID and back later after KYC approving then try to withdraw will process or not, if have problem after success KYC but not ability for withdrawing you can back later here and complaint about Justbit.io policy.

https://justbit.io/pl/policy/payment/

They stated that KYC is required according to the piece of text and link you provided, yet if you initiate a session with their live chat it will confirm that you don't need kyc meanwhile they're requesting for kyc and that's what is confusing us and also the reason why Op is mad at the casino, it's more like they baited him.

Yes, and as a gambler who don't want to pass KYC and just play on casinos. However, it there is some confusion and it seems that it's very misleading for them, then I don't know, I might not trust that casino.

The problem is that when you have a good winnings and wanted to withdraw that and you can't because the casino without your knowledge, will ask for a KYC. So going to be a dilemma whether we want to pass KYC or not and let that winnings like just be confiscated by them.

Whether you want to pass KYC or not first carefully check the casino rules very well, as a gambler this is your job, whatever happens after is not the casino's fault, it's the gambler's fault. For those that hate KYC, always look out for KYC requirements because there is a 90% chance that an online Casino will ask for KYC verification.



This brings back a memory, something like this have happened to a close friend of mine, he makes a deposit on a gambling platform for bonuses and on the same day he withdraws BTC but he was blocked, I just see this rules on the website OP is talking about and I've forward this image to him as well.

We do need to be very careful with the rules and regulation of online gambling platforms.

[Betesports]

See point 14, where they clearly said they reserve the right to ask for valid identification of a user under the KYC procedure for some cases. For asking KYC you can not say they are scams. Maybe they have found something suspicious.

They stated it that KYC is required for withdraw. Check it again.

But if the user is suspicious, they can ask for KYC again. I have seen many sites that like doing that, asking for KYC again or asking for another documents to make sure that the user is not trying to manipulate with fake identity.

I can understand @OP's argument.  Although there are written rules about KYC, their front page announces that there is no KYC for crypto users.  And @OP is using cryptocurrency, so this can void their TOS regarding KYC.

https://i.imgur.com/RRj7jnG.png

If they don't honor this banner then they are defrauding their crypto players since the banner is created to mislead players into believing something for the platforms gain.

Today they confiscated my winnings. This is not about KYC at all, is about the money. Simple as that. And I'm not from any prohibited country listed on their site, as someone here mentioned. In the case their KYC was absolutely needed, I would do that but that's not fair at all because their site has a banner that No KYC needed and that was the reason I chose Justbit. I found out about them at casino.guru where they have a pretty good rating. So we talking about nothing here. they just confiscated my winnings and left my deposit on my account. You do the math...

[Agbe]

Hi there


I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. Update: They confiscated today all my winnings without any other notice, nor waiting for me to send them the documents.

This KYC is now creating problem in the casino space, I don't know what they are doing with the KYC again. When KYC is provided they would still confiscated the account and if you didn't provide it, they would still do the same so what should we do now? I am really tired of this KYC stuff. Op have you tried to reach their customer care service to know the reason behind? There are some time you have not meant the conditions so you have to contact the representative here if there is any to inform the company what is going on. Even though they know let the representative inform them again then they will tell him the reason why the account was confiscated.

[Betesports]

Hi there


I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. Update: They confiscated today all my winnings without any other notice, nor waiting for me to send them the documents.

This KYC is now creating problem in the casino space, I don't know what they are doing with the KYC again. When KYC is provided they would still confiscated the account and if you didn't provide it, they would still do the same so what should we do now? I am really tired of this KYC stuff. Op have you tried to reach their customer care service to know the reason behind? There are some time you have not meant the conditions so you have to contact the representative here if there is any to inform the company what is going on. Even though they know let the representative inform them again then they will tell him the reason why the account was confiscated.

No reason, they just informed me that I can withdraw just my deposit

[ufaiz50]

No reason, they just informed me that I can withdraw just my deposit

At least you've got your initial deposit and you should be thankful with that, do you ask what could be the reason why they didn't give you your winnings? because of the KYC? for me it seems that could be the valid reason and you are lucky that they allow you to withdraw your deposit wherein most of the casino do freeze your account not unless you submit your KYC

[davis196]

Hi there


I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. Update: They confiscated today all my winnings without any other notice, nor waiting for me to send them the documents.

"Confiscate" is the wrong term here. Only the government can confiscate something. This casino simply stole your money.
I don't get it. Why would a casino ask for KYC and then seize all the money without waiting for the user to upload documents?
Somebody is hiding the truth here. OP, did you do something wrong on the casino? Did you somehow break the Terms of Service of that particular casino? If the sincere answer is no, congratulations, you got scammed.

[CryptSafe]

A gambling site can state that you do not need to provide KYC before you can withdraw, but know that it would also be stated that they can ask for KYC at anytime. Those gamblings sites are centralized, because they do not require KYC for withdraw do not mean they can not request for KYC at anytime.

It requires KYC.

https://justbit.io/pl/policy/payment

2. To withdraw funds from the account, the user is required to complete identity verification through kyc procedure at his user’s account. justbit reserves the right to check user’s identity and source of deposited funds prior to processing payouts and to hold withdrawals for the time needed to check the user’s identity. in case of false personal data provided by the user, the withdrawal can be denied and the user account can be cancelled. the user will be informed thereof by email noted at his/her user’s account.

It was obviously clear that OP did not read the terms and conditions before engaging with the casino. These are the common problems with most gamblers, they fail to take out time to read rules and guidelines governing a casino just because of the bonus at the  first instance so they hurrily do get registered targeting  to get the bonus forgetting that every platform have their terms of engagement. Their memory forget to tell them about reading the company policies before making deposit as that should be the next line of thought upon any gambler wanting to make deposit  into his or her casino wallet address on their dashboard.

Another issue I seem to understand is that people do not ask questions to under after they must have read through a policy not clear with them. They just assume that they are ok with it and forgetting that what they have read has a legal backing and as a matter of fact, it is a clause ready to hold them down but out of ignorance, they fail to understand that there must be a reason for that clause and fail to come here for questioning the various representatives of the casinos they want to engage with to get clarity before engaging them with their funds.

[sunsilk]

No reason, they just informed me that I can withdraw just my deposit

Then you better withdraw that before they change their mind. It's better to take it back than having back with nothing. These rules are sometimes tricky and if you've found it before that it's a no-kyc rule then always apply now that every rule can be changed anytime by the developers.

I understand that it's frustrating that you can't take the winnings but just get first what you can get and that's okay at least based on the situation that you're with on that casino and then go somewhere if you still want to gamble that truly has no-kyc upon withdrawal.

But then, every casino has their own rule that depending on them, they might ask you kyc at anytime as well.

[Negotiation]

<snip>
SIR, in the middle of their page they have just "NO KYC for Crypto Players" statement. I really don't see the point to check the terms anymore if this is stated in the front page. If it was for KYC I would play on Betfair, Pinnacle and WIlliamHIll not in some shitty sportsbook like this

Do not easily get taken away by that phrase. It has been used by different casinos, but most of them still ask some of their users to process KYC. It could be there were suspicious found related to your account or they are those that are suspicious. Or with a neutral reason, probably this is a misunderstanding.

To be absolutely accurate suspicious the sites need to be well observed because the KYC site has been submitted on many casino sites to scam the KYC sites. If you choose a recommended casino online for security, you are sure that this is a safe and protected casino that will provide you with the best gambling experience. You can also gain through the current standard of the casino bonus.

[dezoel]

-snip-
They just do not want to pay, is that simple

I wouldn't conclude that too early, the casino wouldn't know a typical crypto player whether they are anti-KYC or not.
With reference to fully crypto oriented centralized casinos, I think as long as they have restrictions and comply with regulations will implement KYC eventually.

But why stating "no KYC for crypto"? And why you gyys tend to justify sportsbooks when they are being unfair?! It's a known fact that most of the sites love to scam you. I do not get these kind of things, really...

No one is trying to justify that, we understand that it is unfair and wrong to ask for KYC from a user who has deposited and played with crypto while it is clearly written on the home page that there will be no KYC asked from gamblers playing with crypto, but, we also believe that it is a mistake by a gambler if they don't read the terms and conditions of a casino and make a deposit before that.

When we go shopping, we see and check every single thing before buying the stuff that we will use later on, and why do we not care about checking everything when we are spending money online? You are using your money for god's sake, what goes wrong if you spend a few minutes reading the terms and conditions?

[Cling18]

-snip-
They just do not want to pay, is that simple

I wouldn't conclude that too early, the casino wouldn't know a typical crypto player whether they are anti-KYC or not.
With reference to fully crypto oriented centralized casinos, I think as long as they have restrictions and comply with regulations will implement KYC eventually.

But why stating "no KYC for crypto"? And why you gyys tend to justify sportsbooks when they are being unfair?! It's a known fact that most of the sites love to scam you. I do not get these kind of things, really...

No one is trying to justify that, we understand that it is unfair and wrong to ask for KYC from a user who has deposited and played with crypto while it is clearly written on the home page that there will be no KYC asked from gamblers playing with crypto, but, we also believe that it is a mistake by a gambler if they don't read the terms and conditions of a casino and make a deposit before that.

When we go shopping, we see and check every single thing before buying the stuff that we will use later on, and why do we not care about checking everything when we are spending money online? You are using your money for god's sake, what goes wrong if you spend a few minutes reading the terms and conditions?

Their promotions and advertisements are quite tricky and would really attract gamblers who aren't into KYC so lots of players fall for it. Reading the entire TOS is helpful but there will be times when they would change it for some reason. I think we should just be responsible and double if a casino is really KYC-free or when n doubt, we can ask it directly to their team.

[pawanjain]

That`s interesting because only ~2 weeks ago I had a "debate" with the justbit affiliate management and they asked me to edit our review, which states that "KYC is unusual but may be requested if deemed necessary". We decided not to remove it, because just like almost every crypto casino, they still have that term in their TOS, and here we are, me stumbling across this thread.

I have just emailed them and share the thread link with them.

Nb. KYC crypto casinos --> never-ending dilemma

What goes around comes around. Here comes efialtis to the rescue. 

But as per the posts above your post they say that justbit had already mentioned about KYC on their site.
Now this seems conflicting. Besides that OP is saying that they also confiscated his coins which is definitely wrong.
They can't simply confiscate their users money without any concrete conclusion to the situation.

[sujonali1819]

No reason, they just informed me that I can withdraw just my deposit

If they allow you to withdraw your fund( even only the deposit) without KYC, I think you should be happy with it. Because you are not interested /agree to send your personal information to them. And they wil not leave you to withdraw(the wins) without KYC since they have already asked it from you.

So be happy with it. And I think we should not make longer the discussion. Because they are not promoting them here, they don't have any official account here I think. So nothing more we have to help you.

[Odusko]

That`s interesting because only ~2 weeks ago I had a "debate" with the justbit affiliate management and they asked me to edit our review, which states that "KYC is unusual but may be requested if deemed necessary". We decided not to remove it, because just like almost every crypto casino, they still have that term in their TOS, and here we are, me stumbling across this thread.

I have just emailed them and share the thread link with them.

Nb. KYC crypto casinos --> never-ending dilemma

What goes around comes around. Here comes efialtis to the rescue. 

But as per the posts above your post, they say that just a bit had already mentioned about KYC on their site.
Now this seems conflicting. Besides that OP is saying that they also confiscated his coins which is definitely wrong.
They can't simply confiscate their user's money without any concrete conclusion to the situation.

For the fact that the no KYC is boldly written on the first page of the casino website shows how guilty the casino is of this crime because most of the cryptocurrency casinos that have the term on their T&C are clear on the term that KYC is not required upon registration but could be demanded at some point.
So with that players already know that KYC may be required at some point while playing so gamblers will be ready to go through that at any point in time.

[Fivestar4everMVP]

Hi there


I have been playing some time now on justbit.io. Won some money, and my account stands approx 8 mbtc. I asked to withdraw 5 mbtc and today they asked me for KYC procedure (ID and other stuff). By their site states explicitly that they do not ask for KYC if crypto was used to deposit. Update: They confiscated today all my winnings without any other notice, nor waiting for me to send them the documents.

Well, I don't think you read the terms and conditions of this casino properly, or maybe you didn't understand some part well.
Based on what I understand, though the site and the customer care stated that crypto players are not required to pass kyc verification, but from other part of the term and conditions, there is a chance that a user that deposited and played through crypto would be asked to submit his or her kyc documents if the casinos suspects anything not right..

So clearly, the casino probably think you are a cheater and that's why they are asking you to submit your kyc document, this also explains why they rushed to confiscate your winning as you are hesitating to submit the documents the requested.

[o48o]

There's no mentioned if the casino will not ask KYC if you're use cryptocurrency to play, see the terms below:

Know your customer (kyc)

After registration process the User shall provide JustBit with valid identification information under these Know Your Customer (KYC) procedures. The User shall undergo KYC procedure after completing the registration of User’s Account and:

   Before first withdrawal of funds irrespective of the amount;
    In case of a deposit for the sum equal to or exceeding 2000 euros or its equivalent in virtual currency;
    In case of depositing in amount of 7 500 euros (or its equivalent in virtual currency) or more (by several installments) by the same User during a month.

Virtual currency is cryptocurrency and it has been mentioned they will ask to submit KYC in your first withdrawal, so it's your fault for not check the terms carefully. I don't know where and how you can make a conclusion gamble using cryptocurrency is free from KYC.

Their marketing is misleading, and that might be understatement. I would even say that they are blatantly lying on their front page. So this is why you would need to always read TOS, even though no one ever does. But i can't see how anyone would see this as legal or moral marketing.

But hiring a lawyer would not worth money and you would need to kyc anyway. So i would say that OP should either KYC up or settle for bad review/scam accusation. I wouldn't put my money in there just because of that ad. If they lie on that who know what else they are lying about.

[serjent05]

There's no mentioned if the casino will not ask KYC if you're use cryptocurrency to play, see the terms below:

Know your customer (kyc)

After registration process the User shall provide JustBit with valid identification information under these Know Your Customer (KYC) procedures. The User shall undergo KYC procedure after completing the registration of User’s Account and:

   Before first withdrawal of funds irrespective of the amount;
    In case of a deposit for the sum equal to or exceeding 2000 euros or its equivalent in virtual currency;
    In case of depositing in amount of 7 500 euros (or its equivalent in virtual currency) or more (by several installments) by the same User during a month.

Virtual currency is cryptocurrency and it has been mentioned they will ask to submit KYC in your first withdrawal, so it's your fault for not check the terms carefully. I don't know where and how you can make a conclusion gamble using cryptocurrency is free from KYC.

Their marketing is misleading, and that might be understatement. I would even say that they are blatantly lying on their front page. So this is why you would need to always read TOS, even though no one ever does. But i can't see how anyone would see this as legal or moral marketing.

True the marketing or the banner on the landing page is misleading.  But according to the story of @OP, the casino accept fiat currency and cryptocurrency, so there must be a case in this.  They say that crypto players do not need to undergo KYC wherein in their KYC, they just state that in order to process withdrawal they need to perform KYC.  We might look at it as the ToS is referring to fiat deposits  crypto deposit but those who used cryptocurrency are exempted from doing KYC due to their advertisement that renders an exemption to the crypto players.  If they don't follow what is advertised, it only means they are lying to players and a possible scam attempt is on hand.

[QueenVera]

To be absolutely accurate suspicious the sites need to be well observed because the KYC site has been submitted on many casino sites to scam the KYC sites. If you choose a recommended casino online for security, you are sure that this is a safe and protected casino that will provide you with the best gambling experience. You can also gain through the current standard of the casino bonus.

I basically don't think there are casinos that wouldn't require people to do KYC and any casino that claims they don't allow people do kyc or they don't ask for KYC ate mostly scam to me because I believe that a registered casino will always ask you to do KYC so asto always make sure that the activities of the casino is been monitored to avoid money laundering.

Most times, we gamblers really have to take very easy on this casinos and try as much as possible to understand that they also have alot regulations they have to follow to be in active business and if any of these laws are broken, it will definitely cost them so much money or possible extinction from business.