Impossible KYC Requirements - Stake.com - Withholding $6000 USD

[Willowbitcoin]

Hello,

I appreciate the support and interest in this topic. These posts rarely have a happy ending, so I don't expect one here, but I feel better having posted it. So that's worth something in itself.

I will now answer any specific questions people have posted

[Willowbitcoin]

My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?

It is a legitimate account so I was more worried about account sustainability and getting limited rather than having my balance "stolen".  I never considered it a possibility.  The annoying this is, I had plenty of opportunities to withdraw as that figure represents a grind over time from a $750 deposit to $6000 ( helped by bitcoin appreciation )

[Willowbitcoin]

Snipped

OP i will not be saying this because am a user of stake or because am one of their participants, but if you can take a look closely to the conditions attached, you will discover that they have provided you with two alternative options to use in other to evade this experience for them to be able to process your transaction, anwer either of the two questions asked through the chat response appearing on your dashboard or complete the registration requirements for KYC, this is very simple to achieve if you can give the required information and then they take it up to do your own request and get it approved.

What are you even talking about man? 2 questions? What does that even mean?

OP provided PLENTY of documents (according to him) and they still require the next one, and the next one, and the next one.
Obviously you didn't even read what OP wrote. He sent the required information several times and they always came up with something new.

You stake campaign members really are all the same, many replies without anything to say. Looking at your post history I can see you do that a lot. Well, it's all about the campaign money I guess. 

This made me laugh in real life as it closely resembles the back and forth Ive had with some stake chat operatives.

[3kpk3]

This looks bad for Stake frankly speaking since op has submitted a decent amount of evidence to prove his case while they haven't even replied yet though their team isn't really active in this forum as others have suggested.

This is just one example as to why KYC truly sucks. $6000 isn't really such a huge amount which makes this entire case even weirder.

[piebeyb]

Stake is looking for a way not to pay and they know they can do it since people keep saying that Stake isn't going to steal for $6,000. Many are still backing Stake despite all the evidence.

If you have ever played on Stake you will not talk like this, many people have bet more than $ 6k, even almost all withdrawal processes of more than $ 6k are also processed even to finance campaigns on this forum are also processed, everything is processed well if there are no irregularities or errors maybe there won't be a problem like this, so let this problem be resolved properly and the OP's account won't be banned either.

At least know the problem better so you don't think too much that everyone supports Stake. if indeed Stake commits fraud there may have been many cases, especially since Stake is the biggest and most trusted site in this forum, so it's best to find out first and read what the OP's real problem is, I think this problem can be solved, it's just that it takes patience to solve it. 

[Findingnemo]

Hello,

I appreciate the support and interest in this topic. These posts rarely have a happy ending, so I don't expect one here, but I feel better having posted it. So that's worth something in itself.

I will now answer any specific questions people have posted

I will mention @Stunna here so he can tell what is actually wrong with your verification process.

It seems like language is a barrier but casino already received enough documents needed for the approval and if they still reject it then they should also give sn answer why they haven't accepted it.

Stake is not really going to scam $6K cause it's pretty small amount considering their standard in the cryptocurrency community.

Let's see is there any progress but you also can update about the issue in their Ann.

[bitbollo]

as already mentioned by other users, I don't think this is the real risk (lost 6000 USD).
If I remember correctly KYC checks are managed directly by stake or by a third party?
In any case, I'm probably only seeing some misunderstandings and it's only a matter of time (and some clarification) that this issue can be fixed.

it would also nice if someone from your country has passed tier 3/4 KYC (maybe it should be asked directly in stake forum...)

[AbuBhakar]

as already mentioned by other users, I don't think this is the real risk (lost 6000 USD).
If I remember correctly KYC checks are managed directly by stake or by a third party?
In any case, I'm probably only seeing some misunderstandings and it's only a matter of time (and some clarification) that this issue can be fixed.

it would also nice if someone from your country has passed tier 3/4 KYC (maybe it should be asked directly in stake forum...)

I never done KYC on Stake but the KYC method shown by the OP looks like done by Stake itself since all the documents required is directly sent to Stake team via email or the live from OP while a 3rd party KYC usually redirect you on a KYC portal and submit the documents without further discussion.

it would also nice if someone from your country has passed tier 3/4 KYC (maybe it should be asked directly in stake forum...)

Agreed with this suggestion. This case is very sensitive and most of the user here only knew general knowledge about Stake.

[SamReomo]

Stake is looking for a way not to pay and they know they can do it since people keep saying that Stake isn't going to steal for $6,000. Many are still backing Stake despite all the evidence.

If you have ever played on Stake you will not talk like this, many people have bet more than $ 6k, even almost all withdrawal processes of more than $ 6k are also processed even to finance campaigns on this forum are also processed, everything is processed well if there are no irregularities or errors maybe there won't be a problem like this, so let this problem be resolved properly and the OP's account won't be banned either.

At least know the problem better so you don't think too much that everyone supports Stake. if indeed Stake commits fraud there may have been many cases, especially since Stake is the biggest and most trusted site in this forum, so it's best to find out first and read what the OP's real problem is, I think this problem can be solved, it's just that it takes patience to solve it. 

Whatever you said is true about Stake, but the OP is also right in his place. As he simply sent them his driving license and other KYC requirements but still the Stake team is holding the money of the OP. The Stake team should reduce their KYC requirements because many gamblers could face bad times with such long lasting procedures. The OP has been waiting for 3 long months and he is still not able to withdraw his money. We should wait for a response from Stake team because only they know that what's going on with the OP. The problem could be because of the usage of VPN, but still that isn't confirmed yet. I'm quite sure that Stake team will resolve the issue very soon, and the OP will be able to withdraw his money without any issues.

[wiss19]

This is actually the first time I'm hearing something like this about Stake.com, I've never heard anyone saying that they are not paying them or not accepting their KYC documents for some reason because they are the number one casino and sportsbook out there and no one can ever expect something like this happening, I'm pretty sure that a lot of people will be surprised reading about this case since you do sound fair in this situation.

I think you should wait for a representative of Stake.com to respond to the issue in this thread, or maybe open a scam accusation thread if they don't do so I believe they are not willing to scam you but there might just be some reason behind all this and that's why they are unable to verify everything. Let's hope for the best.

[Wiwo]

This looks bad for Stake frankly speaking since op has submitted a decent amount of evidence to prove his case while they haven't even replied yet though their team isn't really active in this forum as others have suggested.

This is just one example of why KYC truly sucks. $6000 isn't really such a huge amount which makes this entire case even weirder.

I guess we will have to wait for the outcome of the various submission and the stake representative and just as advised before,  ops need to read the article supplied by the support to get the right format for the submission of the KYC documents since there is also a possibility of that being the reason why the KYC process has not record success yet.

And Next time ops withdrawal in an amount below 5k in any casino where he has no KYC verification because most casinos have that limit for no kyc withdrawal benchmarks and any amount above that,  it will trigger the kyc against the customers just like in this case.

[paid2]

What a nightmare! I didn't even know you needed all this stuff for an online casino. To combat money laundering, I suppose? How much is the minimum? If you bet 10 and win 1000, do you still have to make a kyc?

Yes, these are AML Compliance measures, and measures to combat the "financing of terrorism" in general.
In general, you also have minimum wages, and you can't withdraw money immediately after a deposit. Often, for online casinos, you need to have gambled between 15% and 30% of your deposit for your withdrawal to be accepted without concern.

KYC depends more on the regulators (ANJ in France - as you are French, but it could be BGC in Belgium for example, no matter), and the laws they apply. A casino regulated in the Cayman Islands will not have the same KYC / POA / EDD policy as one regulated in the UK. Unregulated casinos sometimes ask for documents too, on a case-by-case basis.

As regulators and local laws become increasingly complex to avoid, and the penalties incurred are very heavy for casinos that don't comply, it doesn't surprise me that we've seen a general tightening of these measures in recent years.

[BitcoinGirl.Club]

Am i being unreasonable here? To be clear, they will not let me withdraw my money out. Maybe i deserve to lose 6k USD on a legitimate account because i vpned while working overseas? Can someone with a clearer head here suggest what my next steps should be.

Have you used VPN and what is their terms about VPN?

Why would they hurt their own reputation only for $6000?

Too much to lose for $6k considering where Stake.com is now.

I will now answer any specific questions people have posted

You don't need to make more than one post before any new post is posted by someone. You can always edit a post and update the text to answer anyone.

I remember last time when Stake ANN thread has error in the images, I PMed Stunna and it was updated very fast. I will PM Stunna about this thread and request to have a look. Hopefully we will find out what exactly happen and see a good ending.

[Slow death]

My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?

It is a legitimate account so I was more worried about account sustainability and getting limited rather than having my balance "stolen".  I never considered it a possibility.  The annoying this is, I had plenty of opportunities to withdraw as that figure represents a grind over time from a $750 deposit to $6000 ( helped by bitcoin appreciation )

I see that your case is very complex and that there are already people who are rushing to accuse the casino, they are judging things using feelings and hate. but that aside, you said you're 3 months into this whole problem, but you didn't post the 3 month discussion you're having with support, you just posted small snippets of the discussion which might suggest you're just showing your side of the story and not the whole story. I suggest you post every dialog you had with support so we can all see and understand what's really going on.

another thing is that you are not telling this whole story well from the beginning, you say that you are traveling and that they are vacation trips, so you are traveling and suddenly the casino sent you an email to do kyc, why didn't you start by posting a photo that first email the casino sent you? then you can start sending photos of the conversations you've had with support until today. what I understand is that the documents you are delivering are not accepted at the casino, you may need to send a tv or internet provider bill that has your address in thailand, so that it serves as proof of residence but it needs to be a document ( payment invoice that has been paid within the last 3 months)

you can look in the thai section here on the forum who use stake and ask them what documents they delivered to make kyc, stake has many customers and surely they must be comparing the documents you delivered with the documents from other people in thailand and they are not seeing the corresponding documents and that is why they keep failing your documents. this is the only assumption I can make of this case

[Martingaleboy]

My question is how the hell did you accumulate 6000 USD in your account? Was it via one big win, or you just kept wining multiple times without withdrawing? I'm pretty sure that Stake wouldn't create any problems with a 60USD withdrawal. Why didn't you withdraw your winnings at smaller amounts instead of accumulating a big amount in your account?

It is a legitimate account so I was more worried about account sustainability and getting limited rather than having my balance "stolen".  I never considered it a possibility.  The annoying this is, I had plenty of opportunities to withdraw as that figure represents a grind over time from a $750 deposit to $6000 ( helped by bitcoin appreciation )

I see that your case is very complex and that there are already people who are rushing to accuse the casino, they are judging things using feelings and hate. but that aside, you said you're 3 months into this whole problem, but you didn't post the 3 month discussion you're having with support, you just posted small snippets of the discussion which might suggest you're just showing your side of the story and not the whole story. I suggest you post every dialog you had with support so we can all see and understand what's really going on.

another thing is that you are not telling this whole story well from the beginning, you say that you are traveling and that they are vacation trips, so you are traveling and suddenly the casino sent you an email to do kyc, why didn't you start by posting a photo that first email the casino sent you? then you can start sending photos of the conversations you've had with support until today. what I understand is that the documents you are delivering are not accepted at the casino, you may need to send a tv or internet provider bill that has your address in thailand, so that it serves as proof of residence but it needs to be a document ( payment invoice that has been paid within the last 3 months)

you can look in the thai section here on the forum who use stake and ask them what documents they delivered to make kyc, stake has many customers and surely they must be comparing the documents you delivered with the documents from other people in thailand and they are not seeing the corresponding documents and that is why they keep failing your documents. this is the only assumption I can make of this case

Your answerbis so obvious and predictable.   Ofcourse what would you say whole you wearing a Stake sibature and getting paid by them. You will not be neutral.
 Even if he posted 12 months of convesation you will come and say to him post from pc not mobile or you will bring the you are multi accounts or using von blablabla.

Have some shame buddy.  

[Wiwo]

Your answerbis so obvious and predictable.   Ofcourse what would you say whole you wearing a Stake sibature and getting paid by them. You will not be neutral.
 Even if he posted 12 months of convesation you will come and say to him post from pc not mobile or you will bring the you are multi accounts or using von blablabla.

Have some shame buddy.  

Take it easy on the ops bra ,  I don't think wearing a signature should become a basic not to make fair contribution in this regards and if you look closely to the ops case,  what the member Slow death stated may be right because this kind of situation,  the complainant will need to provide sufficient information and evidences that will aid the fastening the resolution of the case.

The statement from Slow Death may sound harsh to you but he stated the obvious truth and what is untenable not only with a Stake but any other casino that has a similar case against them.

[Alphie12]

What a nightmare! I didn't even know you needed all this stuff for an online casino. To combat money laundering, I suppose? How much is the minimum? If you bet 10 and win 1000, do you still have to make a kyc?

Yes, these are AML Compliance measures, and measures to combat the "financing of terrorism" in general.
In general, you also have minimum wages, and you can't withdraw money immediately after a deposit. Often, for online casinos, you need to have gambled between 15% and 30% of your deposit for your withdrawal to be accepted without concern.

KYC depends more on the regulators (ANJ in France - as you are French, but it could be BGC in Belgium for example, no matter), and the laws they apply. A casino regulated in the Cayman Islands will not have the same KYC / POA / EDD policy as one regulated in the UK. Unregulated casinos sometimes ask for documents too, on a case-by-case basis.

As regulators and local laws become increasingly complex to avoid, and the penalties incurred are very heavy for casinos that don't comply, it doesn't surprise me that we've seen a general tightening of these measures in recent years.

An internal audit takes one week, two at most. What external parties is Stake sharing the information with is one problem. Holding his money 3 months is the other.

[Casdinyard]

$6k is actually a small value for Stake as they are a big casino it would not be possible to steal it from a user for any reason, I am sure your problem can be resolved in their ANN thread as it looks like you have also PMed Stunna as well made this post in a new thread here's a post on the Stake thread, I hope your problem can be resolved well because the problem of $ 6k is too little to damage the big name Stake on this forum because they are a trusted casino.

I will continue to monitor the progress of this case, my advice is that you need to be a little patient in this matter until the Stake team really provides a solution to your problem without having to ask for KYC which is so complicated as billing in English that you can't do it. I hope Stunna replies to your PM soon and make sure to post as often as possible on the ANN Stake thread. 

Money is money, regardless of how "big" an establishment is. Plus it's not about the money itself but the fact that stake is allegedly making things hard for the customer with all these proof of verification that he needs, plus all of it is piling up too, imagine getting asked for a billing statement one time and then next you find out it was not approved and now they are asking for more, I can sense the frustration on OP's end.

I'm an avid fan of stake and I think this is not something that OP took lightly to post, I believe stunna needs to reply on this to provide proper resolution as clearly the customer service available at stake isn't helping that much. As a supporter of stake and someone who's wearing their badge in a signature campaign I think it's only fair that I provide the voice of reason here too, and not downplay Stake or OP's troubles, regardless of how big or small the money is.

Again, it's not about the money, it's about the principles that Stake upholds to its customers.

[Alphie12]

$6k is actually a small value for Stake as they are a big casino it would not be possible to steal it from a user for any reason, I am sure your problem can be resolved in their ANN thread as it looks like you have also PMed Stunna as well made this post in a new thread here's a post on the Stake thread, I hope your problem can be resolved well because the problem of $ 6k is too little to damage the big name Stake on this forum because they are a trusted casino.

I will continue to monitor the progress of this case, my advice is that you need to be a little patient in this matter until the Stake team really provides a solution to your problem without having to ask for KYC which is so complicated as billing in English that you can't do it. I hope Stunna replies to your PM soon and make sure to post as often as possible on the ANN Stake thread.  

Money is money, regardless of how "big" an establishment is. Plus it's not about the money itself but the fact that stake is allegedly making things hard for the customer with all these proof of verification that he needs, plus all of it is piling up too, imagine getting asked for a billing statement one time and then next you find out it was not approved and now they are asking for more, I can sense the frustration on OP's end.

I'm an avid fan of stake and I think this is not something that OP took lightly to post, I believe stunna needs to reply on this to provide proper resolution as clearly the customer service available at stake isn't helping that much. As a supporter of stake and someone who's wearing their badge in a signature campaign I think it's only fair that I provide the voice of reason here too, and not downplay Stake or OP's troubles, regardless of how big or small the money is.

Again, it's not about the money, it's about the principles that Stake upholds to its customers.

$6,000 may be a lot to the OP. Maybe he needs that money now. No one should take this lightly. I withdraw money when I need it.

[OgNasty]

This situation is indeed concerning. I think any online casino is likely to run into these sort of issues and it’s why people should never keep more money than is needed on any service. It’s an extremely unfortunate situation but if everything is legit as you say, I’m sure you will eventually get your money. Jumping through hoops sucks, but I don’t think Stake needs your $6K.