Is it nomal for BLACKJACK.FUN to investigate for more than 6 months?(resolved)

[alipro]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ


update:07/07/2023

By blaackjack.fun team:
https://bitcointalk.org/index.php?topic=5458419.msg62510484#msg62510484

withdrawal successful:
https://bitcointalk.org/index.php?topic=5458419.msg62514124#msg62514124

[1714224327]

1714224327

[FatFork]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

[Martingaleboy]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

[alipro]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

I was just notified that the relevant team will have an answer on Wednesday.

[alipro]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

The site opened in 2019,I though it has good reputation

[Martingaleboy]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

The site opened in 2019,I though it has good reputation

2022 theybhad a good wager competitiobon thats when i joined  later they stopped it and all players left.  The owner changed or he doesnt care as now  he fu**d up the site and reputation with the fake giveaways at giveaway.com Just check the live bets almost nobody plays.

[BitcoinGirl.Club]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before.

I too see similar time taken for investigation from Duelbits. Although it does not look normal but if it's necessary then a casino should have taken the time.

OP, you can consider moving the topic to scam accusation board. You will receive better attention.

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

Blackhack.fun was very active in the community long ago. But I have not followed their progress from long time. The owner looked very generous too.

[swogerino]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

The site opened in 2019,I though it has good reputation

You should have followed the simple guide line of checking how healthy the site was by looking at their ANN thread here,I have not seen them being very active on the forum lately and I only play in casinos where their ANN thread is very active full of good feedback and reviews plus a lot of on going promotions.

I think if they are serious about staying in the business then the first thing to do is to address such problems like the one described here,if they do not address it and keep extending then this is not a good thing,let's see what happens on Wednesday.

[Oshosondy]

Better not to use the site again. Six months for investigation? That is uncalled-for. Use a better casinos. You can go to the gambling board and check the announcement thread of very active casinos, use them instead.

If not that and you are sure that you have done nothing wrong, going to third parties over withdrawal issue on a gambling site would be better. But avoid scammers, go to the appropriate third parties. It would be easier if such gambling site is registered in your country.

If the casino is in your country, you can also report the gambling site the gambling regulator.

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

I too see similar time taken for investigation from Duelbits. Although it does not look normal but if it's necessary then a casino should have taken the time.

Not only that it is too long, it is uncalled-for and they are playing with someone's money if the person did nothing wrong. Such gambling site should be avoided. We have better casinos on this forum other than Blackjack. There are some I have not even heard complain about before, those are the gambling sites that should be used.

[alipro]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

The site opened in 2019,I though it has good reputation

You should have followed the simple guide line of checking how healthy the site was by looking at their ANN thread here,I have not seen them being very active on the forum lately and I only play in casinos where their ANN thread is very active full of good feedback and reviews plus a lot of on going promotions.

I think if they are serious about staying in the business then the first thing to do is to address such problems like the one described here,if they do not address it and keep extending then this is not a good thing,let's see what happens on Wednesday.

yes I will post what happen on Wednesday

[Strongkored]

I think 6 months is just an estimate of the time or the longest they need to do an investigation, so your problem can be solved in less than that time, and I don't think the casino should take that long because it's certainly not pleasant to see our money sitting there without certainty, and when the casino asks the player to do KYC and the player succeeds in doing so there shouldn't be any other issues that make the player have problems receiving the money he has withdrawn.
Surprisingly enough they hold players' money to less than $3,000, because as far as I know the casino used to have wagers competition with big prize pools, so they should have a big bankroll.

[Cantsay]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

According to your image, Blackjack.fun stated that some investigations could take up to 6 months they didn't say yours will take up to that amount of time.

But, to be sincere I think that the duration for an investigation is too long, I would agree with one to two months or at most three months but once it exceeds that I will raise up a scam accusation thread against them because I can't think of what will take them good six months to investigate.

For now, I think it's best you explore the gambling board more read through ANNs thread and select a more reputable casino, don't just go for their duration in the industry alone, their responses to customer's complaints and how issues are resolved should also play a big in your selection of a casino.

[arwin100]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

If there's disclosure order towards your case that it will take sometime for them to investigate the issue then maybe yes. So I guess you need to follow up then to know what's the latest update about your case since somehow 7 months of waiting is so long.

Maybe try to know what cause for more delays since for sure they have their own reason why this incident is happening. For now reach to then and try to be nice asking about the latest update on your case to know if they are still working on it or they just forgot your issue.

[coin-investor]

Not only that it is too long, it is uncalled-for and they are playing with someone's money if the person did nothing wrong. Such gambling site should be avoided. We have better casinos on this forum other than Blackjack. There are some I have not even heard complain about before, those are the gambling sites that should be used.

Disappointed to see Blackjack.fun turned this way, I used to be one of their signature participants for many months and even promote them as an affiliate they are doing good for a long time.

Six months is such a long time and will harm their platform since you posted this and there are a lot of concerns coming from members they should address and resolve this issue as soon as possible, the earlier the better.

[BitcoinGirl.Club]

I too see similar time taken for investigation from Duelbits. Although it does not look normal but if it's necessary then a casino should have taken the time.

Not only that it is too long, it is uncalled-for and they are playing with someone's money if the person did nothing wrong. Such gambling site should be avoided. We have better casinos on this forum other than Blackjack. There are some I have not even heard complain about before, those are the gambling sites that should be used.

Thing is it already happened. The OP can not change the platform to get his money LOL.

Honestly speaking if I had Blackjack in mind to play then I would look for Blackjack. They were putting a lot of efforts one or two years back. If I remember they will giving us all free balance.  Sponsor one bitcointalk event too if I am not wrong.

Disappointed to see Blackjack.fun turned this way, I used to be one of their signature participants for many months and even promote them as an affiliate they are doing good for a long time.

The signature campaign was lasted long too.

[Mahdirakib]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

It isn’t normal, but we have witnessed this type of long term investigation from other casino in the past. Casino/sportsbook doesn't take such long time to complete the investigation without any reason. It takes a long time when the casino team reach the game/odds provider and request for users game data. Was your bets on sports event only? Or have you played slots game also?

yes I will post what happen on Wednesday

Kindly move this topic into the Scam Accusations board or lock this topic as blackjack.fun team has informed you that they will reach you on Wednesday. This topic will keep getting unnecessary replies if you don't lock it or move it from gambling board. Those unnecessary replies aren't going to boost the investigation process.

[Queentoshi]

But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".

I will not be happy if I am told this by the customer service of a casino when they know that it is something serious, something as serious as money. I will have the feeling that as a customer, my issue is not considered important and not given the attention it should get. Also since the reply is "sometimes it takes more than even 6 months", that is  I will also conclude that this is a regular problem that they always face, and I am not the only one they have had that issue with. 6 months is too long for me.

[noormcs5]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

I was just notified that the relevant team will have an answer on Wednesday.

It is very abnormal behavior if the casino gives a timeline of 6 months to resolve a case. Usually, any case should be resolved within 5 to 10 days no matter how complex is the issue.

However, they told you that you will get an answer on Wednesday, meaning that they are working on your issue and hopefully your issue will be resolved in your favor. However, be ready as they can ask you for more documentation plus they can deny your request if they have any proof of yourself violating the terms and conditions of the casino.

[Doan9269]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

The question we should also ask you is to investigate deeply into your case and ask if you have done anything that warrant for such a long time investigation or not, have you been suspected for doing something related to violation on their system or you have intentionally done something that is beyond explanation to the public that warrant what you see or maybe it's their own way of saying that you have been temporarily suspended for the period of six months.

[darkangel11]

This isn't normal for sure, although each case can be different depending on how fast a user responds to questions about the case.
Let's imagine that you are blocked and they email you about it asking for something. For instance, they may want to know your current location and if it was ever changed because they have some strange login requests from different locations and you miss that and don't answer them for a few days. This can make the process take much longer. That's why they give themselves a margin and tell people everything can take longer but 6 months is over any margin that I've heard of.

When I used to work in support we'd take maybe 10 days tops to resolve a problem. Most cases were fixed within a few days, as long as the client was available and responsive.

[acroman08]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

have they said exactly why they were asking you for KYC? I checked the screenshots you shared but I didn't see their reason for asking you about KYC. anyway, I think 6 months is too long(at least for me), it would make me wonder why and how can they take that long to investigate a withdrawal issue. that being said since the support said "Sometimes it takes", I'd assume that it s just an estimation(just like some of the members have already said). I'd suggest having more patience.

[qwertyup23]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

As far as I know, they used to have an active campaign signature (where I participated for more than four (4) weeks) in this forum and the pay was relatively higher compared to the standard signature campaigns that are active currently. It is really weird that they provided a timeframe of more than six (6) months, which is somehow unusual.

I just checked its website and saw that there are active people who currently bet. You can see that the chat box has active people who frequently message, though I am not sure on how active they are.

If I were in your case OP, I would definitely reach out to sujonali (previous campaign manager of this website) or respond to their message and asking for questions on why it is that long before they can accept your withdrawal.

[aioc]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

have they said exactly why they were asking you for KYC? I checked the screenshots you shared but I didn't see their reason for asking you about KYC. anyway, I think 6 months is too long(at least for me), it would make me wonder why and how can they take that long to investigate a withdrawal issue. that being said since the support said "Sometimes it takes", I'd assume that it s just an estimation(just like some of the members have already said). I'd suggest having more patience.

Blackjack.fun is conditioning his mind that it could take longer but not necessarily 6 months but Blackjack.fun should not let this extension because it will harm the platform I'm sure by now they are aware of this topic and it will not good for players who are planning to play here, the longer that this issue is not resolved the more harm it will do their platform, so they have to resolve it the quickest possible time.

[Haunebu]

Close to 6 months is not normal at all op. It's like they are trying to make you gamble away the funds in order to avoid paying out which makes them look bad. Personally, I withdrew small amounts and never faced any issue.

Have no clue about big amount withdrawals though. Keep pressuring them regularly and make sure that you submit all legit KYC information.

[Slow death]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

Obviously, nothing justifies taking 6 months to investigate your case, when a person creates a company or has been in business for many years, that person, due to experience, is able to know the origin and solution of certain problems just by listening to them or reading about them. I'm sure you're not the first to have this problem, and I'm sure they've already dealt with a problem like yours, so it's obvious that just by reporting this problem, their team should already know the origin and solution. of the problem. so it is not acceptable that they come to say absurd things like up to 6 months to investigate

So with that we see something else, which is to use the up to 6 months to investigate as a way to gain time to spend many months without paying you and with that also not being accused of a scam. this for me is the most acceptable theory, but as you said they said they would give you some news on the 4th, I'm guessing they are referring to this 4th, the 5th and July, so wait until the 4th, but if it passes 4th and they don't pay you so you have to create a thread in the scam accusation section and create a flag against them

[AbuBhakar]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

Their statement is correct since 6 months is the maximum duration for an investigation for a questionable gambling account history since this involves contacting the game provider if your use 3rd party games and it will take a lot of time due to the volume of issue from different website. Just ask them for update regularly so that you will know when the investigation is over. Many issue like this resolved after a couple of months depending on the game provider response to your case.

6 months is also the standard duration even on other casino if your account is subjected for investigation that involves 3rd party games. Most of the time they will question you when you are winning too often on a certain game.

[cabron]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

Their statement is correct since 6 months is the maximum duration for an investigation for a questionable gambling account history since this involves contacting the game provider if your use 3rd party games and it will take a lot of time due to the volume of issue from different website. Just ask them for update regularly so that you will know when the investigation is over. Many issue like this resolved after a couple of months depending on the game provider response to your case.

6 months is also the standard duration even on other casino if your account is subjected for investigation that involves 3rd party games. Most of the time they will question you when you are winning too often on a certain game.

It wouldn't take 6 months for the 3rd party to conduct an investigation though. I'd already be looking at this as a scam if it happened to me. Seriously, these casinos are unafraid of their users because users have submitted KYC and they know the address of the user.

But if the owner also has publicly posted their address, they better expect visitors they hold the coins for months.
Nothing is known about this casino though. Even if they scam, it's gonna be fine. Thats what they think,

[alipro]

They said there will be an answer on wednesday,but not any reply from them.
I'd send them email again and no reply

[davis196]

What are they investigating? Did you do something wrong on this casino? Using a VPN? Having alt accounts? Bonus system abuse?
Investigating for more than 6 months seems like BS to me. Maybe the casino actually investigates suspicious cases for real, but the "investigation team" is too small and can't handle all cases. It's hard for me to believe in such thing, but who knows.
This seems like yet another case of the good old "gambler wants to withdraw big amount, but the casino finds BS excuses to refuse withdrawal" horror story. That's why I always recommend the gamblers NOT to accumulate and leave big amounts of crypto in online casinos. Why do I have the feeling, that after the "investigation" ends, your account will be blocked and the withdrawal will be refused.

[piebeyb]

They said there will be an answer on wednesday,but not any reply from them.
I'd send them email again and no reply

Actually, maybe it won't take up to 6 months, even if this is just an estimate, to be honest, for a long time investigating it won't look good in the eyes of all gamblers, it can take that long, I hope you don't violate the TOS or commit fraud so they have to investigate your withdrawal or they just want to make sure you're not money laundering.

If there are no problems I don't think the investigation will take too long either but if it's 6 months like that maybe there is some reason why they are taking so long to investigate, I think you need to contact them again to get confirmation about the results of the investigation and your withdrawal. because it's boring to wait for that withdrawal if we really need our money.

[FatFork]

They said there will be an answer on wednesday,but not any reply from them.
I'd send them email again and no reply

So you haven't heard back from the Blackjack.fun rep yet, even though they told you they would have an answer for you by Wednesday? Usually, it's customary to give them an additional 24-48 hours. If you don't hear back from them by then, you can send a follow-up inquiry asking for an update on your case. You can also consider posting on their official forum thread and mentioning the forum representative, blackjack.fun. Although he was active a few days ago, he hasn't commented on anything related to your specific case.

[batang_bitcoin]

That surely is a long time but take note of the word that's being said, "sometimes". And I think that happens for special occasions and accounts that need to be taken seriously with their investigation department. But telling such, is just like giving you ample time to wait so that you won't expect that it should be as soon as possible. They can also solve it the quickest that they can and if you think that it has taken a long time for this investigation with your account, you can have a follow up and ask them on what's the progress and in which part of the process with your case is. It's not gonna hurt them to give you an update unless they'd say the same thing to be patient.

[blackjack.fun]

Hello alipro

We gave you the exact date when this will be finished. We gave a deadline (5th July 2023) for the sportsbetting company and we told this to you also. Investigation was done by them. And it didnt take 6 months. Account is opened since yesterday.

Blackjack.fun Team

[FatFork]

<cut>
Account is opened since yesterday.

Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)


@alipro, could you please confirm this and maybe consider locking this thread if it's no longer needed?

[Haunebu]

Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)

Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.

A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.

[Wapfika]

Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)

Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.

A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.

Agree on this. Blackjack.fun support has normal speed for solving cases to be honest, They are just slow on receiving and acknowledging concerns which might be the reason why issues is always delayed to resolve. They remove their live support feature which is their most impressive update before. Now it’s very hard to contact any support since they are not always online while email concern is very late to get a response.

[bangjoe]

Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)

Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.

A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.

I am happy because the Blackjack.fun team gave confirmation regarding the problems of their customers, and they were lucky before this thread entered into a fraud accusation thread, if it happened I did not know the bany of people who would be disappointed, and they experienced a bad reputation.
Thank God they returned with good news and wanted to complete the investigation of the withdrawal made by @alipro.
Service speed is very important, especially at the speed of today's networks, there is no reason not to answer what is questioned by casino customers.
I hope everything goes well.

[Fivestar4everMVP]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

When I came across this discussion on another thread, my question was, what exactly is the supposed or suspected crime that the casino or third party needs to investigate before processing the withdrawal of the this user?

OP did not state or say any thing about being accused of commiting a crime or going against the casinos terms of service, what exactly are they investing that will take up to six months, it's my first time of reading about such to be honest.

[Coin_trader]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

When I came across this discussion on another thread, my question was, what exactly is the supposed or suspected crime that the casino or third party needs to investigate before processing the withdrawal of the this user?

OP did not state or say any thing about being accused of commiting a crime or going against the casinos terms of service, what exactly are they investing that will take up to six months, it's my first time of reading about such to be honest.

Arbitrage betting, Fixed betting and Cashback abused on casino promotion which a user bet on opposite side of each match with amount equals to breakeven when ratio on the odds. Some user gets free cashback without losing anything by doing this method on casino that offers cashback on new players. 20% is the common cashback involved and Blackjack.fun is recently being target of this kind of abused.

There’s a lot of way to take advantage on casino sportsbook and you will surely be under investigation if your betting history is full of consecutive green with very minimal losses because that’s not the typical result of a gambler that playing fair except for those exceptional bettors that has a very good analysis skill hence OP might be one of them that’s why his account is already released.

[milewilda]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

When I came across this discussion on another thread, my question was, what exactly is the supposed or suspected crime that the casino or third party needs to investigate before processing the withdrawal of the this user?

OP did not state or say any thing about being accused of commiting a crime or going against the casinos terms of service, what exactly are they investing that will take up to six months, it's my first time of reading about such to be honest.

Arbitrage betting, Fixed betting and Cashback abused on casino promotion which a user bet on opposite side of each match with amount equals to breakeven when ratio on the odds. Some user gets free cashback without losing anything by doing this method on casino that offers cashback on new players. 20% is the common cashback involved and Blackjack.fun is recently being target of this kind of abused.

There’s a lot of way to take advantage on casino sportsbook and you will surely be under investigation if your betting history is full of consecutive green with very minimal losses because that’s not the typical result of a gambler that playing fair except for those exceptional bettors that has a very good analysis skill hence OP might be one of them that’s why his account is already released.

Blackjack.fun wouldnt really be making out such step if there would be no valid reason, considering that they've been here on this market and been trusted up or having that good reputation then it would really be that
impossible that they would really be making actions without having that no reason.It is really just that not something new if we do speak about having those kind of complaints without having no proper reason on
why the team had decided on holding up such withdrawal. Its true that if there's something that been seen on your betting habits or activity and violates into their terms and conditions then it would really
be triggering out that kind of security measures on which it would really be commonly ends up on this on which it would be having no choice but to wait up accordingly.

[CryptSafe]

I really do not think it is normal for a casino to investigate an account for that too long but if it happens that it involves a third party, then it might be up to depending on how grave the crime or accusation is. On a normal, investigations should not take up to 2 months prior to notifying the account holder pending the time the investigation started. So OP, as i have read through some response , i saw where they said some thing regarding a third party so i guess that was why they gave an estimate of that long time interval and also, seems your case has been resolved as stated by the representative here so you can check in your account to verify for yourself.

[Hispo]

Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)

Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.

A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.

Agree on this. Blackjack.fun support has normal speed for solving cases to be honest, They are just slow on receiving and acknowledging concerns which might be the reason why issues is always delayed to resolve. They remove their live support feature which is their most impressive update before. Now it’s very hard to contact any support since they are not always online while email concern is very late to get a response.

Honestly, it is weird a casino would removed such important feature off their customer service options...
Perhaps they are running low on positions for managers and customer support agents? Because waiting over 6 months for a response on money one owns in a casino sounds unacceptable to me.

This problem OP is describing sounds like something which was to be solved in a week at most.

[Merit.s]

What are they investigating on that is taking up to 6 months,did OP not register the normal way by providing them with the required KYC. Even if it is a third party security that is doing the investigation,it should take this long time and still they haven't come up with conclusions on their investigation. I must say that the casino has a poor method of investigation,if not why is it taking that long or the casino wants to come up with fishery story to withhold OP's funds. OP, I will advice that you shouldn't gamble on this casino anymore and look for a good reputable casino and also make sure you complete their KYC requirements. Your problem should be resolved within one to two weeks and not 6 months.

[Eternad]

What are they investigating on that is taking up to 6 months,did OP not register the normal way by providing them with the required KYC. Even if it is a third party security that is doing the investigation,it should take this long time and still they haven't come up with conclusions on their investigation. I must say that the casino has a poor method of investigation,if not why is it taking that long or the casino wants to come up with fishery story to withhold OP's funds. OP, I will advice that you shouldn't gamble on this casino anymore and look for a good reputable casino and also make sure you complete their KYC requirements. Your problem should be resolved within one to two weeks and not 6 months.

According to the Blackjack.fun response on the second page of this thread https://bitcointalk.org/index.php?topic=5458419.msg62510484#msg62510484, The problem is on the betting history of the OP since the investigation is being done by the sportsbook provider and not by Blackjack.fun team themselves. Probably, the provider flagged the OP account for whatever suspicious activity they saw on OP betting history. 6 months is just the standard max length of investigation but it doesn't mean that it will be go that long.

The admin already gave a deadline date for the provider and I think the OP should temporarily lock this thread since he already got an answer.

[Onyeeze]

I think the best that you can do in this aspect is to contact the team and make your complain know to them because I know that any investment platform you most undergoes their teams,I'm confused of the statement you presented that they say after investigation whereas the ethereum has gone out from your wallet, I will say that it should as result of network that will make the transaction to delay to this extent, my advice is that allow them to investigate and after the investigation  they will respond positively

[goldkingcoiner]

I have never heard of an investigation taking such a long time. 6 months is not even a timeline for bureaucratic nonsense in Europe, and if you know Europe, especially Germany, then you know it takes weeks for anyone to do anything. 

If I were OP, I would probably start reaching out to a legal representative who knows what is going on or at least can find out. Depending on the situation, OP could get win this case. Of course only if he did nothing wrong or they cannot prove that he did something wrong.

Although in my experience, legitimate casinos do not investigate you unless you did something suspicious or broke their Terms of Service.

[acroman08]

Hello alipro

We gave you the exact date when this will be finished. We gave a deadline (5th July 2023) for the sportsbetting company and we told this to you also. Investigation was done by them. And it didnt take 6 months. Account is opened since yesterday.

Blackjack.fun Team

when you say OP's account is "opened", you mean that he is now able to withdraw his funds from the gambling site?

They said there will be an answer on wednesday,but not any reply from them.
I'd send them email again and no reply

@OP blackjack.fun said that your account has been opened since yesterday, would you mind confirming this? were you finally able to withdraw your funds?

[coolcoinz]

If the account was unlocked as the representative of the casino said, it took around 3 weeks to investigate. In that case It's fine. A little on the long side, but still good. 3 weeks to check a suspected abuser is OK, but if the account was locked for that long and eventually cleared of any suspicion, I'd at the very least expect an apology from the casino. A smart business owner would also include a small bonus to keep the player.

[FatFork]

I think the best that you can do in this aspect is to contact the team and make your complain know to them because I know that any investment platform you most undergoes their teams,I'm confused of the statement you presented that they say after investigation whereas the ethereum has gone out from your wallet, I will say that it should as result of network that will make the transaction to delay to this extent, my advice is that allow them to investigate and after the investigation  they will respond positively

Looks like you didn't bother to read through the whole thread and completely missed the latest response from the blackjack.fun casino representative. They clearly stated that the investigation was already done and OP's account was opened since yesterday. Next time, make sure to at least skim through the recent posts in the thread before sharing your opinions, so you can avoid making useless and unnecessary comments.

[abel1337]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

6 months is long and I'm sure that rare cases are only the one affected by how long this kind of investigation is. Blackjack.fun representative responded and I believe that this case is closed. I hope OP lock this thread knowing that this can affect blackjack.fun reputation because so many people misunderstood the topic and thinks that the investigation with OP account lasted for 6 months. I hope OP would comeback this this thread and confirmed that the problem he have is resolved.

[Darker45]

Normal? I don't know because I haven't been using the platform, but that doesn't matter. Whether that is normal for blackjack.fun or not is beside the point. The point is it shouldn't be made normal. Even if the investigation will be done manually, I think it's unfair for it to last 6 months. Somebody's waiting and may need the money. Even if the team is small and they can't manage to settle every single complaint quickly, it can't be a valid reason. As a matter of fact, that's another concern they should address.

Thanks for mentioning the platform!

[alipro]

Good news.
Withdrawal was been cancelled and I withdrawn again
And all were approved and I recieved it

https://imgur.com/a/axYsENI

[bitterguy28]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

Update us if what had happened in the next couple of days because they seems to be doing thorough investigation and I don't know whats their reason for conducting that unless you are a suspicious player.
but taking that Long in investigating ? that is not fair , maybe it will take some time but not that longer  .
hoping that you will still recover your funds since they are facing some issue recently .

[Gozie51]

Good news.
Withdrawal was been cancelled and I withdrawn again
And all were approved and I recieved it

https://imgur.com/a/axYsENI

It is nice to hear the good news from you that your account is now free to withdraw your funds and it seem every other thing is back to normal but did you know what actually happened and their reasons for restricting your account? It is important that you ask them directly on what was the issue so that you can understand it and if the fault is from you then you also know and avoid what it was, maybe if you went against their ToS etc.

Whatever reason they gave to you will be useful to you and the community on their reputation here.

They will not just restrict your account without any reason you don't know.

[Crypt0Gore]

Are you going to learn from your mistake or you are going to keep complaining? You did something wrong that's why they have to investigate and it's not even handled by the casino team themselves.

Lock this thread and wait for that 6 months first before you continue to complain, if I ask you want you did wrong I'm sure I won't get any answer, can you be bold enough to tell us what you did wrong? Others can learn from your mistake.

When next you plan to do something unusual, make sure you read the casino ToS first, some have everything they don't want their customers to do in their ToS, this is why it's better to spend time on the ToS first.
 

[Gozie51]

Good news.

https://imgur.com/a/axYsENI

Update us if what had happened in the next couple of days because they seems to be doing thorough investigation and I don't know whats their reason for conducting that unless you are a suspicious player.
but taking that Long in investigating ? that is not fair , maybe it will take some time but not that longer  .
hoping that you will still recover your funds since they are facing some issue recently .

Lock this thread and wait for that 6 months first before you continue to complain,
 

Why are you guys still posting and talking about 6 months time that casino gave for investigation without looking out for the fresh response before posting. If I get OP currently in his last good news message, he said it has been resolved. So the 6 months discussion should be off the lane, why bringing it up instead of other things that caused the restrictions to his account.

[Mr. Magkaisa]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

     -  If that's what the support told you, it's like they told you not to expect what you want to get from your complaint on their casino platform. That's how it used to be for me, don't waste time on follow-up. Literally, speaking, that took a long time of course. That's what I'll tell you, of course you'll be disappointed, in short you'll be discouraged after reading and knowing that response from their support.

Those are their rules and we can't do anything about it, it's like they told you not to expect to get your money because it's from us. It's like that's what they want to tell you, they just changed the term used to you. its only my opinion, but since this case has been resolved now, I think this should be lock anytime from the Op.

[Haunebu]

Why are you guys still posting and talking about 6 months time that casino gave for investigation without looking out for the fresh response before posting. If I get OP currently in his last good news message, he said it has been resolved. So the 6 months discussion should be off the lane, why bringing it up instead of other things that caused the restrictions to his account.

Lol. Very true. Observed so many posters blindly posting nonsense in this thread. These spamming morons need to learn to read the latest updates properly instead of focusing on fulfilling their signature campaign quota.

That's how it used to be for me, don't waste time on follow-up.

Bad advice. He did the right thing by putting pressure on them and eventually succeeded. Think!

[bitbollo]

...
Bad advice. He did the right thing by putting pressure on them and eventually succeeded. Think!

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth
It would be nice @alipro update topic title as "solved" since you have solved this issue.

To anyone that has claimed "open a scam accusation", there was no any scam here since BJ.fun was just making a verification with their provider and OP was informed of that.

[paxmao]

My first answer would be no, it should not be even close to six months, however the devil is in the details. If they need to gather information from banks, agencies, credit ratings and other that would likely increase the time and effort of obtaining an answer to the point of lasting months in some cases. But I think that in this case is simply the site not allocating enought resources, because it is not their priority.

[alipro]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

When I came across this discussion on another thread, my question was, what exactly is the supposed or suspected crime that the casino or third party needs to investigate before processing the withdrawal of the this user?

OP did not state or say any thing about being accused of commiting a crime or going against the casinos terms of service, what exactly are they investing that will take up to six months, it's my first time of reading about such to be honest.

Arbitrage betting, Fixed betting and Cashback abused on casino promotion which a user bet on opposite side of each match with amount equals to breakeven when ratio on the odds. Some user gets free cashback without losing anything by doing this method on casino that offers cashback on new players. 20% is the common cashback involved and Blackjack.fun is recently being target of this kind of abused.

There’s a lot of way to take advantage on casino sportsbook and you will surely be under investigation if your betting history is full of consecutive green with very minimal losses because that’s not the typical result of a gambler that playing fair except for those exceptional bettors that has a very good analysis skill hence OP might be one of them that’s why his account is already released.

I don't think I went againt any of their TOS
I don't know what I had done wrong.

Not any arbitrage betting ,not any fixed betting and not any bonuses,I played on sports live games
I played on betcoin.ag for 2-3 years,I can deposite 20000usdt or withdraw 20000 on betcoin.ag,they would pay me.
I'm always the first in there leaderboards,but overall, I still lost on betcoin.ag and the bets limits is 10usdt.
I'm used to play the same system as betcoin.ag,and blackjack.fun's sports is the same as betcoin.ag's Legacy sports.

If anyone has any site that has the same system as betcoin.ag,please tell me,thank you
btw,yas.bet is the same as the Betcoin sport but you can only withdraw 500usd once.

[Haunebu]

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth

Wrong. Pressure did help in this case and it's obvious why they wouldn't admit it. Blackjack.fun is a reputed site for sure, but reputation doesn't amount to much if they cannot convince their customers properly leading to these threads.

Another example is Stake's recent accusation which still hasn't been solved. If reputation was everything, sites like FTX etc would have never collapsed.

[alipro]

...
Bad advice. He did the right thing by putting pressure on them and eventually succeeded. Think!

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth
It would be nice @alipro update topic title as "solved" since you have solved this issue.

To anyone that has claimed "open a scam accusation", there was no any scam here since BJ.fun was just making a verification with their provider and OP was informed of that.

thank you for remind  me

[Ziskinberg]

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth

Wrong. Pressure did help in this case and it's obvious why they wouldn't admit it. Blackjack.fun is a reputed site for sure, but reputation doesn't amount to much if they cannot convince their customers properly leading to these threads.

I agree with you. That's why it's always advisable to be cautious all the time, learn how to manage risk, and not put a big exposure on a certain gambling site or an amount that you can't afford to lose. Regarding the topic, I just checked the thread and I can't believe that it took more than 6 months to investigate an issue. Unless that issue involved a huge amount of money, it honestly results in some trust issues on the gamblers' side due to the long investigation period.

Another example is Stake's recent accusation which still hasn't been solved. If reputation was everything, sites like FTX etc would have never collapsed.

This is the latest one, I'm also following this.

[bitbollo]

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth

Wrong. Pressure did help in this case and it's obvious why they wouldn't admit it. Blackjack.fun is a reputed site for sure, but reputation doesn't amount to much if they cannot convince their customers properly leading to these threads.

Another example is Stake's recent accusation which still hasn't been solved. If reputation was everything, sites like FTX etc would have never collapsed.

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

[Coin_trader]

Not any arbitrage betting ,not any fixed betting and not any bonuses,I played on sports live games
I played on betcoin.ag for 2-3 years,I can deposite 20000usdt or withdraw 20000 on betcoin.ag,they would pay me.
I'm always the first in there leaderboards,but overall, I still lost on betcoin.ag and the bets limits is 10usdt.
I'm used to play the same system as betcoin.ag,and blackjack.fun's sports is the same as betcoin.ag's Legacy sports.

Then probably you are winning too much that result for bookmaker to investigate your case. Your betting pattern might be similar on other user that is flagged for committing offense since bookie will not advertised your account for investigation unless they find something which I believe they will not disclosed to you or in public to protect their system.

Nevertheless, You already got your funds and your issue is already resolved even without further explanation from the casino.

If anyone has any site that has the same system as betcoin.ag,please tell me,thank you
btw,yas.bet is the same as the Betcoin sport but you can only withdraw 500usd once.

I think you should create new topic for this inquiry and lock this thread already to avoid further spam on your case. Blackjack.fun brand is on your title though. User that doesn't read post here will consider this thread still active .

[Fivestar4everMVP]

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth

Wrong. Pressure did help in this case and it's obvious why they wouldn't admit it. Blackjack.fun is a reputed site for sure, but reputation doesn't amount to much if they cannot convince their customers properly leading to these threads.

Another example is Stake's recent accusation which still hasn't been solved. If reputation was everything, sites like FTX etc would have never collapsed.

Reputation can only remain relevant for as long as it is maintained, one thing that is constant in life is change, reputation is not like a medal that remains with you once earn, one can earn a good reputation, and still end up losing it if he or she does not keep to the deeds that earned him or her the reputation, a good example is FTX exchange that you mentioned, there are still lots of other platforms like that, 1xbit I believe had a good reputation when they started, but along the line, they deviated from what earned them the good reputation and started doing things differently, they lost the good reputation.

[Onyeeze]

I think the best that you can do in this aspect is to contact the team and make your complain know to them because I know that any investment platform you most undergoes their teams,I'm confused of the statement you presented that they say after investigation whereas the ethereum has gone out from your wallet, I will say that it should as result of network that will make the transaction to delay to this extent, my advice is that allow them to investigate and after the investigation  they will respond positively

Looks like you didn't bother to read through the whole thread and completely missed the latest response from the blackjack.fun casino representative. They clearly stated that the investigation was already done and OP's account was opened since yesterday. Next time, make sure to at least skim through the recent posts in the thread before sharing your opinions, so you can avoid making useless and unnecessary comments.

Noted: I only read the thread created by op which is the first page I did bother to read thread pages by page to see the new update of the thread, I taught that  it's a fresh issue which everyone is entitled to make its personal contribution to the thread, what you corrected me of, is true, i will be reading a thread page by page some that I will understand properly the point or discussion of people before I intrude into conversation

[QueenVera]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

I guess someone is already having a bad time with another casino and I hope your case gets looked into before you get out of control and based on all you've said, it will be better if you get some evidence and proves to your claims so as to give people more clue to what you claimed happened.

@op 6 months is a hell lot of time to keep waiting for a resolution  and from the look of things,  it seems the investigation isn't done directly by the company  but a third party because if it was to be done by the casino then it wouldn't take upto such long wait depending  on what case they might be investigating.
@op it seems you already got the needed answers and solutions you desired and it wouldn't be a bad idea if you lock this thread now.

[FatFork]

Noted: I only read the thread created by op which is the first page I did bother to read thread pages by page to see the new update of the thread, I taught that  it's a fresh issue which everyone is entitled to make its personal contribution to the thread, what you corrected me of, is true, i will be reading a thread page by page some that I will understand properly the point or discussion of people before I intrude into conversation

Please don't take offense if my comment came across as a bit harsh. Of course, everyone has the right to contribute to the thread. However, I think we can agree that we often have to sift through a plethora of low-quality posts to find valuable information, especially on the Gambling board. It's like searching for a needle in a haystack and it can be quite frustrating at times.  

[FinneysTrueVision]

Are you going to learn from your mistake or you are going to keep complaining? You did something wrong that's why they have to investigate and it's not even handled by the casino team themselves.

Lock this thread and wait for that 6 months first before you continue to complain, if I ask you want you did wrong I'm sure I won't get any answer, can you be bold enough to tell us what you did wrong? Others can learn from your mistake.

When next you plan to do something unusual, make sure you read the casino ToS first, some have everything they don't want their customers to do in their ToS, this is why it's better to spend time on the ToS first.
 

This was solved already so there is no point in throwing accusations. The user was able to successfully make a withdrawal so it means they didn't find any evidence of wrongdoing. There are many factors which can lead to delayed withdrawals. I prefer to give both sides the benefit of the doubt until there are enough details to decide which side I will support. In this case the investigation was concluded in a reasonable amount of time for the size of the withdrawal so everything is good.

[khaled0111]

Thank you for keeping us updated and am glad this problem has been resolved and you were able to withdraw your funds.
According to my experience, fortunejack have a very strict kyc policy and it's their right but, to be honest, verifying a customer's identity isn't supposed to take that long. Six months is a bit exaggerated. Conducting a full investigation isn't supposed to take more than three months!

[Fivestar4everMVP]

Thank you for keeping us updated and am glad this problem has been resolved and you were able to withdraw your funds.
According to my experience, fortunejack have a very strict kyc policy and it's their right but, to be honest, verifying a customer's identity isn't supposed to take that long. Six months is a bit exaggerated. Conducting a full investigation isn't supposed to take more than three months!

I think you have a lot of misconceptions here, or maybe you are referring to another issue entirely, then forgive me if that be the case..

I don't think ops issue was anything to do with kyc, he clearly mentioned in the op that his withdrawal was placed on pending, he didn't mention any where that he was asked to pass kyc verification of any kind, except I missed it, then please point it to me please..

And secondly, op issue is not related to fortunejack, op's issue will related to blackjack.fun, I will assume here that your keyboard or autocorrect played a fast one on you here - this is if like I said before, you are not talking about an entirely new issue unrelated to that of this thread.

[Wiwo]

It all depends on your case because six months may be allocated to some cases and since this is withdrawal or account-related cases it means blackjack will want to take their time to properly investigate the case before making their final judgement on the matter and what you should be on the lookout for is this.

1: weather if you have submitted the right documents in the right format?

2: there is also a possibility that it won't take up to that allocated time before your KYC gets verified if you supplied the right document using the right format.

[Haunebu]

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

[Cling18]

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

If you have complied the proof and requirements needed to run the investigation, then the only thing that you can do is just to wait. They have already provided the investigation time frame so what you will do is just to be patient. However, if it took you already longer than six months, then you better reach out to the customer support to follow-up their investigation. As far as I know, Blackjack.fun has an active support that you could reach out to.
I know that waiting for more than six months isn't easy but we have to trust the process since Blackjack.fun is also a reputable site and they will not allow their reputation to be ruined for nothing.

[Johnyz]

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

[BitcoinGirl.Club]

...
Bad advice. He did the right thing by putting pressure on them and eventually succeeded. Think!

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth
It would be nice @alipro update topic title as "solved" since you have solved this issue.

To anyone that has claimed "open a scam accusation", there was no any scam here since BJ.fun was just making a verification with their provider and OP was informed of that.

thank you for remind  me

I see you updated the topic title with the word solved. It's better if you lock it too. Right below [on the left] you have the link to lock.
It's good to know you were able to resolve the situation and good to see the reflation of the faith from Blackjack.fun too.

[bitterguy28]

Good to hear that you already got to the team and maybe take back your funds .
 and with that means there is nothing to further and better lock this thread mate.

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

the title is edited  mate meaning that there are resolution that already take place and with that I believe that there is nothing for OP or us to continue this.

Good luck OP for your next gambling trials.

[avp2306]

Good to hear that you already got to the team and maybe take back your funds .
 and with that means there is nothing to further and better lock this thread mate.

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

the title is edited  mate meaning that there are resolution that already take place and with that I believe that there is nothing for OP or us to continue this.

Good luck OP for your next gambling trials.

I guess this thread reach up to their knowledge and they take fast action before the discussion will create worst impression to the community since imagine waiting for 6 months for issue to get resolve this is totally annoying to the part of OP.
But since the issue is resolve much better for both parties to move on and OP should lock this topic so that he can close up any further discussion which doesn't needed anymore.

[Wiwo]

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth

Wrong. Pressure did help in this case and it's obvious why they wouldn't admit it. Blackjack. fun is a reputed site for sure, but reputation doesn't amount to much if they cannot convince their customers properly leading to these threads.

Another example is Stake's recent accusation which still hasn't been solved. If reputation was everything, sites like FTX etc would have never collapsed.

Reputation can only remain relevant for as long as it is maintained, one thing that is constant in life is change, reputation is not like a medal that remains with you once earn, one can earn a good reputation, and still end up losing it if he or she does not keep to the deeds that earned him or her the reputation, a good example is FTX exchange that you mentioned, there are still lots of other platforms like that, 1xbit I believe had a good reputation when they started, but along the line, they deviated from what earned them the good reputation and started doing things differently, they lost the good reputation.

I don't know if this crisis rocking the gambling market is due to the market crisis in the entire cryptocurrency market before the recent price recovery,  but then blackjack fun used to be a reputable casino in the past and for them to have suddenly changed within this short time it means a lot has changed.

Because a lot has to do with reputation and to build that reputation one needs time and consistency to be able to. Meet up with the daily demands and sustenance of the casino.

[Outhue]

Lucky you, the platform you used cares about it's reputation and they want their name to be heard, someone who don't trust them before will think twice now looking at this solved issue, this is what other new online casinos should learn from, customers with problems fixed will create awareness to others that still on hesitancy to use the gambling platform.

If this is one of those bad gambling platform you can kiss your money good bye, the lesson that should be learned here is to always use a reputation gambling platform all the time, the chances of getting into a problem is always present, and solving the problem could be an issue.

Now the case is solved, do lock this thread and call it a quit.

[SamReomo]

The platform really did amazing but still 6 month is a long time to complete someone's KYC, and that's not a good indicator from a honest and reputable casino. I know that they can't be called as scammers because they have sent money of the OP, but I would still prefer to stay away from such casinos where KYC takes 6 month to be accepted. It's always better to go with the casinos that are known for instant withdrawals and fast KYC completion process. However, the issue is solved so it's better to lock the thread.

I still recommend you to avoid the platforms that take so long to complete the KYC because such platforms can be frauds most of the times. You were lucky that you have got your money on your wallet, but others might not be lucky like you. I would still say that one should always test a platform first and if their KYC doesn't takes more than a week or two then trust the platform otherwise one should be careful from depositing a lot of money on that platform.

[sujonali1819]

Hey, You are still talking about the 6 months where the case is already solved in around 20 days maybe. Or you are just posting here to meet your signature campaign posts?

The investigation was made by the sports betting providers not only by the blackjack.fun team. For these issue casino need to wait for the provider's investigation results. Blackjack.fun team also gets some word like this from the provider ends that for some cases investigation takes max 6 months. And I assume the blackjack.fun support is also said like that. That not means the OPs case also takes 6 months.

As a player maybe we can not get it as fair. But if you ask some providers they will say that yes sometimes the investigation takes 6 months.


@alipro since your case is resolved you should lock this thread to reduce repeating the same post again and again.

You will find the lock button left bottom of this topic 👇

[Botnake]

Hey, You are still talking about the 6 months where the case is already solved in around 20 days maybe. Or you are just posting here to meet your signature campaign posts?

The OP mentioned that, according to 'they'—presumably the support team—it could sometimes take 6 months or even longer. If you'd like, I can provide a screenshot for you to check because it's just right in the OP. However, it's possible that the thread title is misleading to posters who do not fully comprehend what the OP posted, leading them to draw their own conclusions right away.

[dimonstration]

Hey, You are still talking about the 6 months where the case is already solved in around 20 days maybe. Or you are just posting here to meet your signature campaign posts?

The OP mentioned that, according to 'they'—presumably the support team—it could sometimes take 6 months or even longer. If you'd like, I can provide a screenshot for you to check because it's just right in the OP. However, it's possible that the thread title is misleading to posters who do not fully comprehend what the OP posted, leading them to draw their own conclusions right away.

This info is based on the initial response of the support team to the OP when the investigation started. 6 months is the standard procedure duration but that doesn’t mean that the investigation will maximize it. The team already response to the OP about exact date of the investigation will be finished and this case was already resolved few days after that.

So Sujo comment is correct that we should not post here anymore about the issue because it’s already resolved. The OP is just to irresponsible for leaving the thread unlock despite he marked already the title as resolved.

[fullhdpixel]

Update us if what had happened in the next couple of days because they seems to be doing thorough investigation and I don't know whats their reason for conducting that unless you are a suspicious player.
but taking that Long in investigating ? that is not fair , maybe it will take some time but not that longer  .
hoping that you will still recover your funds since they are facing some issue recently .

If I understood correctly, they never told him that the investigation of his case will take 6 months, but they used that as a reference by saying that 20 days isn't that much but investigations sometimes can even take about 6 months or so, so he shouldn't be worried about that. He probably didn't understand the reference and thought that his case is going to take 6 months to get resolved or to reach a conclusion about whether he will be able to withdraw or not.

Fortunately, as we can see above, they have canceled his previous withdrawal and he has processed new withdrawals that got approved. So, they did what they said that they are going to get him an answer soon, and they have resolved his issue. Good for him.

[bitterguy28]

Good to hear that you already got to the team and maybe take back your funds .
 and with that means there is nothing to further and better lock this thread mate.

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

the title is edited  mate meaning that there are resolution that already take place and with that I believe that there is nothing for OP or us to continue this.

Good luck OP for your next gambling trials.

I guess this thread reach up to their knowledge and they take fast action before the discussion will create worst impression to the community since imagine waiting for 6 months for issue to get resolve this is totally annoying to the part of OP.
But since the issue is resolve much better for both parties to move on and OP should lock this topic so that he can close up any further discussion which doesn't needed anymore.

I will  send OP an message to close this thread as it was already resolved and yes the teams have reached this thread and act accordingly so there is no need to prolonged this topic.
and also want to give gratitude to Blackjack.fun for fast action for the comfort of their players and incoming players .