Is it nomal for BLACKJACK.FUN to investigate for more than 6 months?(resolved)

[alipro]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ


update:07/07/2023

By blaackjack.fun team:
https://bitcointalk.org/index.php?topic=5458419.msg62510484#msg62510484

withdrawal successful:
https://bitcointalk.org/index.php?topic=5458419.msg62514124#msg62514124

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[FatFork]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

[Martingaleboy]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

[alipro]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

I was just notified that the relevant team will have an answer on Wednesday.

[alipro]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

The site opened in 2019,I though it has good reputation

[Martingaleboy]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

The site opened in 2019,I though it has good reputation

2022 theybhad a good wager competitiobon thats when i joined  later they stopped it and all players left.  The owner changed or he doesnt care as now  he fu**d up the site and reputation with the fake giveaways at giveaway.com Just check the live bets almost nobody plays.

[BitcoinGirl.Club]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before.

I too see similar time taken for investigation from Duelbits. Although it does not look normal but if it's necessary then a casino should have taken the time.

OP, you can consider moving the topic to scam accusation board. You will receive better attention.

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

Blackhack.fun was very active in the community long ago. But I have not followed their progress from long time. The owner looked very generous too.

[swogerino]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

The site opened in 2019,I though it has good reputation

You should have followed the simple guide line of checking how healthy the site was by looking at their ANN thread here,I have not seen them being very active on the forum lately and I only play in casinos where their ANN thread is very active full of good feedback and reviews plus a lot of on going promotions.

I think if they are serious about staying in the business then the first thing to do is to address such problems like the one described here,if they do not address it and keep extending then this is not a good thing,let's see what happens on Wednesday.

[Oshosondy]

Better not to use the site again. Six months for investigation? That is uncalled-for. Use a better casinos. You can go to the gambling board and check the announcement thread of very active casinos, use them instead.

If not that and you are sure that you have done nothing wrong, going to third parties over withdrawal issue on a gambling site would be better. But avoid scammers, go to the appropriate third parties. It would be easier if such gambling site is registered in your country.

If the casino is in your country, you can also report the gambling site the gambling regulator.

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

I too see similar time taken for investigation from Duelbits. Although it does not look normal but if it's necessary then a casino should have taken the time.

Not only that it is too long, it is uncalled-for and they are playing with someone's money if the person did nothing wrong. Such gambling site should be avoided. We have better casinos on this forum other than Blackjack. There are some I have not even heard complain about before, those are the gambling sites that should be used.

[alipro]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

The site opened in 2019,I though it has good reputation

You should have followed the simple guide line of checking how healthy the site was by looking at their ANN thread here,I have not seen them being very active on the forum lately and I only play in casinos where their ANN thread is very active full of good feedback and reviews plus a lot of on going promotions.

I think if they are serious about staying in the business then the first thing to do is to address such problems like the one described here,if they do not address it and keep extending then this is not a good thing,let's see what happens on Wednesday.

yes I will post what happen on Wednesday

[Strongkored]

I think 6 months is just an estimate of the time or the longest they need to do an investigation, so your problem can be solved in less than that time, and I don't think the casino should take that long because it's certainly not pleasant to see our money sitting there without certainty, and when the casino asks the player to do KYC and the player succeeds in doing so there shouldn't be any other issues that make the player have problems receiving the money he has withdrawn.
Surprisingly enough they hold players' money to less than $3,000, because as far as I know the casino used to have wagers competition with big prize pools, so they should have a big bankroll.

[Cantsay]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

According to your image, Blackjack.fun stated that some investigations could take up to 6 months they didn't say yours will take up to that amount of time.

But, to be sincere I think that the duration for an investigation is too long, I would agree with one to two months or at most three months but once it exceeds that I will raise up a scam accusation thread against them because I can't think of what will take them good six months to investigate.

For now, I think it's best you explore the gambling board more read through ANNs thread and select a more reputable casino, don't just go for their duration in the industry alone, their responses to customer's complaints and how issues are resolved should also play a big in your selection of a casino.

[arwin100]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

If there's disclosure order towards your case that it will take sometime for them to investigate the issue then maybe yes. So I guess you need to follow up then to know what's the latest update about your case since somehow 7 months of waiting is so long.

Maybe try to know what cause for more delays since for sure they have their own reason why this incident is happening. For now reach to then and try to be nice asking about the latest update on your case to know if they are still working on it or they just forgot your issue.

[coin-investor]

Not only that it is too long, it is uncalled-for and they are playing with someone's money if the person did nothing wrong. Such gambling site should be avoided. We have better casinos on this forum other than Blackjack. There are some I have not even heard complain about before, those are the gambling sites that should be used.

Disappointed to see Blackjack.fun turned this way, I used to be one of their signature participants for many months and even promote them as an affiliate they are doing good for a long time.

Six months is such a long time and will harm their platform since you posted this and there are a lot of concerns coming from members they should address and resolve this issue as soon as possible, the earlier the better.

[BitcoinGirl.Club]

I too see similar time taken for investigation from Duelbits. Although it does not look normal but if it's necessary then a casino should have taken the time.

Not only that it is too long, it is uncalled-for and they are playing with someone's money if the person did nothing wrong. Such gambling site should be avoided. We have better casinos on this forum other than Blackjack. There are some I have not even heard complain about before, those are the gambling sites that should be used.

Thing is it already happened. The OP can not change the platform to get his money LOL.

Honestly speaking if I had Blackjack in mind to play then I would look for Blackjack. They were putting a lot of efforts one or two years back. If I remember they will giving us all free balance.  Sponsor one bitcointalk event too if I am not wrong.

Disappointed to see Blackjack.fun turned this way, I used to be one of their signature participants for many months and even promote them as an affiliate they are doing good for a long time.

The signature campaign was lasted long too.

[Mahdirakib]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

It isn’t normal, but we have witnessed this type of long term investigation from other casino in the past. Casino/sportsbook doesn't take such long time to complete the investigation without any reason. It takes a long time when the casino team reach the game/odds provider and request for users game data. Was your bets on sports event only? Or have you played slots game also?

yes I will post what happen on Wednesday

Kindly move this topic into the Scam Accusations board or lock this topic as blackjack.fun team has informed you that they will reach you on Wednesday. This topic will keep getting unnecessary replies if you don't lock it or move it from gambling board. Those unnecessary replies aren't going to boost the investigation process.

[Queentoshi]

But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".

I will not be happy if I am told this by the customer service of a casino when they know that it is something serious, something as serious as money. I will have the feeling that as a customer, my issue is not considered important and not given the attention it should get. Also since the reply is "sometimes it takes more than even 6 months", that is  I will also conclude that this is a regular problem that they always face, and I am not the only one they have had that issue with. 6 months is too long for me.

[noormcs5]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

I was just notified that the relevant team will have an answer on Wednesday.

It is very abnormal behavior if the casino gives a timeline of 6 months to resolve a case. Usually, any case should be resolved within 5 to 10 days no matter how complex is the issue.

However, they told you that you will get an answer on Wednesday, meaning that they are working on your issue and hopefully your issue will be resolved in your favor. However, be ready as they can ask you for more documentation plus they can deny your request if they have any proof of yourself violating the terms and conditions of the casino.

[Doan9269]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

The question we should also ask you is to investigate deeply into your case and ask if you have done anything that warrant for such a long time investigation or not, have you been suspected for doing something related to violation on their system or you have intentionally done something that is beyond explanation to the public that warrant what you see or maybe it's their own way of saying that you have been temporarily suspended for the period of six months.

[darkangel11]

This isn't normal for sure, although each case can be different depending on how fast a user responds to questions about the case.
Let's imagine that you are blocked and they email you about it asking for something. For instance, they may want to know your current location and if it was ever changed because they have some strange login requests from different locations and you miss that and don't answer them for a few days. This can make the process take much longer. That's why they give themselves a margin and tell people everything can take longer but 6 months is over any margin that I've heard of.

When I used to work in support we'd take maybe 10 days tops to resolve a problem. Most cases were fixed within a few days, as long as the client was available and responsive.