Is it nomal for BLACKJACK.FUN to investigate for more than 6 months?(resolved)

[Wiwo]

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth

Wrong. Pressure did help in this case and it's obvious why they wouldn't admit it. Blackjack. fun is a reputed site for sure, but reputation doesn't amount to much if they cannot convince their customers properly leading to these threads.

Another example is Stake's recent accusation which still hasn't been solved. If reputation was everything, sites like FTX etc would have never collapsed.

Reputation can only remain relevant for as long as it is maintained, one thing that is constant in life is change, reputation is not like a medal that remains with you once earn, one can earn a good reputation, and still end up losing it if he or she does not keep to the deeds that earned him or her the reputation, a good example is FTX exchange that you mentioned, there are still lots of other platforms like that, 1xbit I believe had a good reputation when they started, but along the line, they deviated from what earned them the good reputation and started doing things differently, they lost the good reputation.

I don't know if this crisis rocking the gambling market is due to the market crisis in the entire cryptocurrency market before the recent price recovery,  but then blackjack fun used to be a reputable casino in the past and for them to have suddenly changed within this short time it means a lot has changed.

Because a lot has to do with reputation and to build that reputation one needs time and consistency to be able to. Meet up with the daily demands and sustenance of the casino.

[Outhue]

Lucky you, the platform you used cares about it's reputation and they want their name to be heard, someone who don't trust them before will think twice now looking at this solved issue, this is what other new online casinos should learn from, customers with problems fixed will create awareness to others that still on hesitancy to use the gambling platform.

If this is one of those bad gambling platform you can kiss your money good bye, the lesson that should be learned here is to always use a reputation gambling platform all the time, the chances of getting into a problem is always present, and solving the problem could be an issue.

Now the case is solved, do lock this thread and call it a quit.

[SamReomo]

The platform really did amazing but still 6 month is a long time to complete someone's KYC, and that's not a good indicator from a honest and reputable casino. I know that they can't be called as scammers because they have sent money of the OP, but I would still prefer to stay away from such casinos where KYC takes 6 month to be accepted. It's always better to go with the casinos that are known for instant withdrawals and fast KYC completion process. However, the issue is solved so it's better to lock the thread.

I still recommend you to avoid the platforms that take so long to complete the KYC because such platforms can be frauds most of the times. You were lucky that you have got your money on your wallet, but others might not be lucky like you. I would still say that one should always test a platform first and if their KYC doesn't takes more than a week or two then trust the platform otherwise one should be careful from depositing a lot of money on that platform.

[sujonali1819]

Hey, You are still talking about the 6 months where the case is already solved in around 20 days maybe. Or you are just posting here to meet your signature campaign posts?

The investigation was made by the sports betting providers not only by the blackjack.fun team. For these issue casino need to wait for the provider's investigation results. Blackjack.fun team also gets some word like this from the provider ends that for some cases investigation takes max 6 months. And I assume the blackjack.fun support is also said like that. That not means the OPs case also takes 6 months.

As a player maybe we can not get it as fair. But if you ask some providers they will say that yes sometimes the investigation takes 6 months.


@alipro since your case is resolved you should lock this thread to reduce repeating the same post again and again.

You will find the lock button left bottom of this topic 👇

[Botnake]

Hey, You are still talking about the 6 months where the case is already solved in around 20 days maybe. Or you are just posting here to meet your signature campaign posts?

The OP mentioned that, according to 'they'—presumably the support team—it could sometimes take 6 months or even longer. If you'd like, I can provide a screenshot for you to check because it's just right in the OP. However, it's possible that the thread title is misleading to posters who do not fully comprehend what the OP posted, leading them to draw their own conclusions right away.

[dimonstration]

Hey, You are still talking about the 6 months where the case is already solved in around 20 days maybe. Or you are just posting here to meet your signature campaign posts?

The OP mentioned that, according to 'they'—presumably the support team—it could sometimes take 6 months or even longer. If you'd like, I can provide a screenshot for you to check because it's just right in the OP. However, it's possible that the thread title is misleading to posters who do not fully comprehend what the OP posted, leading them to draw their own conclusions right away.

This info is based on the initial response of the support team to the OP when the investigation started. 6 months is the standard procedure duration but that doesn’t mean that the investigation will maximize it. The team already response to the OP about exact date of the investigation will be finished and this case was already resolved few days after that.

So Sujo comment is correct that we should not post here anymore about the issue because it’s already resolved. The OP is just to irresponsible for leaving the thread unlock despite he marked already the title as resolved.

[fullhdpixel]

Update us if what had happened in the next couple of days because they seems to be doing thorough investigation and I don't know whats their reason for conducting that unless you are a suspicious player.
but taking that Long in investigating ? that is not fair , maybe it will take some time but not that longer  .
hoping that you will still recover your funds since they are facing some issue recently .

If I understood correctly, they never told him that the investigation of his case will take 6 months, but they used that as a reference by saying that 20 days isn't that much but investigations sometimes can even take about 6 months or so, so he shouldn't be worried about that. He probably didn't understand the reference and thought that his case is going to take 6 months to get resolved or to reach a conclusion about whether he will be able to withdraw or not.

Fortunately, as we can see above, they have canceled his previous withdrawal and he has processed new withdrawals that got approved. So, they did what they said that they are going to get him an answer soon, and they have resolved his issue. Good for him.

[bitterguy28]

Good to hear that you already got to the team and maybe take back your funds .
 and with that means there is nothing to further and better lock this thread mate.

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

the title is edited  mate meaning that there are resolution that already take place and with that I believe that there is nothing for OP or us to continue this.

Good luck OP for your next gambling trials.

I guess this thread reach up to their knowledge and they take fast action before the discussion will create worst impression to the community since imagine waiting for 6 months for issue to get resolve this is totally annoying to the part of OP.
But since the issue is resolve much better for both parties to move on and OP should lock this topic so that he can close up any further discussion which doesn't needed anymore.

I will  send OP an message to close this thread as it was already resolved and yes the teams have reached this thread and act accordingly so there is no need to prolonged this topic.
and also want to give gratitude to Blackjack.fun for fast action for the comfort of their players and incoming players .