Is it nomal for BLACKJACK.FUN to investigate for more than 6 months?(resolved)

[alipro]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

When I came across this discussion on another thread, my question was, what exactly is the supposed or suspected crime that the casino or third party needs to investigate before processing the withdrawal of the this user?

OP did not state or say any thing about being accused of commiting a crime or going against the casinos terms of service, what exactly are they investing that will take up to six months, it's my first time of reading about such to be honest.

Arbitrage betting, Fixed betting and Cashback abused on casino promotion which a user bet on opposite side of each match with amount equals to breakeven when ratio on the odds. Some user gets free cashback without losing anything by doing this method on casino that offers cashback on new players. 20% is the common cashback involved and Blackjack.fun is recently being target of this kind of abused.

There’s a lot of way to take advantage on casino sportsbook and you will surely be under investigation if your betting history is full of consecutive green with very minimal losses because that’s not the typical result of a gambler that playing fair except for those exceptional bettors that has a very good analysis skill hence OP might be one of them that’s why his account is already released.

I don't think I went againt any of their TOS
I don't know what I had done wrong.

Not any arbitrage betting ,not any fixed betting and not any bonuses,I played on sports live games
I played on betcoin.ag for 2-3 years,I can deposite 20000usdt or withdraw 20000 on betcoin.ag,they would pay me.
I'm always the first in there leaderboards,but overall, I still lost on betcoin.ag and the bets limits is 10usdt.
I'm used to play the same system as betcoin.ag,and blackjack.fun's sports is the same as betcoin.ag's Legacy sports.

If anyone has any site that has the same system as betcoin.ag,please tell me,thank you
btw,yas.bet is the same as the Betcoin sport but you can only withdraw 500usd once.

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[Haunebu]

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth

Wrong. Pressure did help in this case and it's obvious why they wouldn't admit it. Blackjack.fun is a reputed site for sure, but reputation doesn't amount to much if they cannot convince their customers properly leading to these threads.

Another example is Stake's recent accusation which still hasn't been solved. If reputation was everything, sites like FTX etc would have never collapsed.

[alipro]

...
Bad advice. He did the right thing by putting pressure on them and eventually succeeded. Think!

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth
It would be nice @alipro update topic title as "solved" since you have solved this issue.

To anyone that has claimed "open a scam accusation", there was no any scam here since BJ.fun was just making a verification with their provider and OP was informed of that.

thank you for remind  me

[Ziskinberg]

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth

Wrong. Pressure did help in this case and it's obvious why they wouldn't admit it. Blackjack.fun is a reputed site for sure, but reputation doesn't amount to much if they cannot convince their customers properly leading to these threads.

I agree with you. That's why it's always advisable to be cautious all the time, learn how to manage risk, and not put a big exposure on a certain gambling site or an amount that you can't afford to lose. Regarding the topic, I just checked the thread and I can't believe that it took more than 6 months to investigate an issue. Unless that issue involved a huge amount of money, it honestly results in some trust issues on the gamblers' side due to the long investigation period.

Another example is Stake's recent accusation which still hasn't been solved. If reputation was everything, sites like FTX etc would have never collapsed.

This is the latest one, I'm also following this.

[bitbollo]

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth

Wrong. Pressure did help in this case and it's obvious why they wouldn't admit it. Blackjack.fun is a reputed site for sure, but reputation doesn't amount to much if they cannot convince their customers properly leading to these threads.

Another example is Stake's recent accusation which still hasn't been solved. If reputation was everything, sites like FTX etc would have never collapsed.

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

[Coin_trader]

Not any arbitrage betting ,not any fixed betting and not any bonuses,I played on sports live games
I played on betcoin.ag for 2-3 years,I can deposite 20000usdt or withdraw 20000 on betcoin.ag,they would pay me.
I'm always the first in there leaderboards,but overall, I still lost on betcoin.ag and the bets limits is 10usdt.
I'm used to play the same system as betcoin.ag,and blackjack.fun's sports is the same as betcoin.ag's Legacy sports.

Then probably you are winning too much that result for bookmaker to investigate your case. Your betting pattern might be similar on other user that is flagged for committing offense since bookie will not advertised your account for investigation unless they find something which I believe they will not disclosed to you or in public to protect their system.

Nevertheless, You already got your funds and your issue is already resolved even without further explanation from the casino.

If anyone has any site that has the same system as betcoin.ag,please tell me,thank you
btw,yas.bet is the same as the Betcoin sport but you can only withdraw 500usd once.

I think you should create new topic for this inquiry and lock this thread already to avoid further spam on your case. Blackjack.fun brand is on your title though. User that doesn't read post here will consider this thread still active .

[Fivestar4everMVP]

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth

Wrong. Pressure did help in this case and it's obvious why they wouldn't admit it. Blackjack.fun is a reputed site for sure, but reputation doesn't amount to much if they cannot convince their customers properly leading to these threads.

Another example is Stake's recent accusation which still hasn't been solved. If reputation was everything, sites like FTX etc would have never collapsed.

Reputation can only remain relevant for as long as it is maintained, one thing that is constant in life is change, reputation is not like a medal that remains with you once earn, one can earn a good reputation, and still end up losing it if he or she does not keep to the deeds that earned him or her the reputation, a good example is FTX exchange that you mentioned, there are still lots of other platforms like that, 1xbit I believe had a good reputation when they started, but along the line, they deviated from what earned them the good reputation and started doing things differently, they lost the good reputation.

[Onyeeze]

I think the best that you can do in this aspect is to contact the team and make your complain know to them because I know that any investment platform you most undergoes their teams,I'm confused of the statement you presented that they say after investigation whereas the ethereum has gone out from your wallet, I will say that it should as result of network that will make the transaction to delay to this extent, my advice is that allow them to investigate and after the investigation  they will respond positively

Looks like you didn't bother to read through the whole thread and completely missed the latest response from the blackjack.fun casino representative. They clearly stated that the investigation was already done and OP's account was opened since yesterday. Next time, make sure to at least skim through the recent posts in the thread before sharing your opinions, so you can avoid making useless and unnecessary comments.

Noted: I only read the thread created by op which is the first page I did bother to read thread pages by page to see the new update of the thread, I taught that  it's a fresh issue which everyone is entitled to make its personal contribution to the thread, what you corrected me of, is true, i will be reading a thread page by page some that I will understand properly the point or discussion of people before I intrude into conversation

[QueenVera]

The casino have no real players left
They even put fake giveaways at giveaway.com with no end date so the chat in the site is full with people from that fake giveaways wanting a code but they will never get it ( i was a player and joined the giveaway too fulfilled the deposit one but never got anything)
Probably the site is dead rarely a real player
Fake vip program too whatever you aarn there you should wager it for 70times.  On games 5% + esge other games will multiply the wager requirement.

Not sure why anyone want to play there anymore

I guess someone is already having a bad time with another casino and I hope your case gets looked into before you get out of control and based on all you've said, it will be better if you get some evidence and proves to your claims so as to give people more clue to what you claimed happened.

@op 6 months is a hell lot of time to keep waiting for a resolution  and from the look of things,  it seems the investigation isn't done directly by the company  but a third party because if it was to be done by the casino then it wouldn't take upto such long wait depending  on what case they might be investigating.
@op it seems you already got the needed answers and solutions you desired and it wouldn't be a bad idea if you lock this thread now.

[FatFork]

Noted: I only read the thread created by op which is the first page I did bother to read thread pages by page to see the new update of the thread, I taught that  it's a fresh issue which everyone is entitled to make its personal contribution to the thread, what you corrected me of, is true, i will be reading a thread page by page some that I will understand properly the point or discussion of people before I intrude into conversation

Please don't take offense if my comment came across as a bit harsh. Of course, everyone has the right to contribute to the thread. However, I think we can agree that we often have to sift through a plethora of low-quality posts to find valuable information, especially on the Gambling board. It's like searching for a needle in a haystack and it can be quite frustrating at times.  

[FinneysTrueVision]

Are you going to learn from your mistake or you are going to keep complaining? You did something wrong that's why they have to investigate and it's not even handled by the casino team themselves.

Lock this thread and wait for that 6 months first before you continue to complain, if I ask you want you did wrong I'm sure I won't get any answer, can you be bold enough to tell us what you did wrong? Others can learn from your mistake.

When next you plan to do something unusual, make sure you read the casino ToS first, some have everything they don't want their customers to do in their ToS, this is why it's better to spend time on the ToS first.
 

This was solved already so there is no point in throwing accusations. The user was able to successfully make a withdrawal so it means they didn't find any evidence of wrongdoing. There are many factors which can lead to delayed withdrawals. I prefer to give both sides the benefit of the doubt until there are enough details to decide which side I will support. In this case the investigation was concluded in a reasonable amount of time for the size of the withdrawal so everything is good.

[khaled0111]

Thank you for keeping us updated and am glad this problem has been resolved and you were able to withdraw your funds.
According to my experience, fortunejack have a very strict kyc policy and it's their right but, to be honest, verifying a customer's identity isn't supposed to take that long. Six months is a bit exaggerated. Conducting a full investigation isn't supposed to take more than three months!

[Fivestar4everMVP]

Thank you for keeping us updated and am glad this problem has been resolved and you were able to withdraw your funds.
According to my experience, fortunejack have a very strict kyc policy and it's their right but, to be honest, verifying a customer's identity isn't supposed to take that long. Six months is a bit exaggerated. Conducting a full investigation isn't supposed to take more than three months!

I think you have a lot of misconceptions here, or maybe you are referring to another issue entirely, then forgive me if that be the case..

I don't think ops issue was anything to do with kyc, he clearly mentioned in the op that his withdrawal was placed on pending, he didn't mention any where that he was asked to pass kyc verification of any kind, except I missed it, then please point it to me please..

And secondly, op issue is not related to fortunejack, op's issue will related to blackjack.fun, I will assume here that your keyboard or autocorrect played a fast one on you here - this is if like I said before, you are not talking about an entirely new issue unrelated to that of this thread.

[Wiwo]

It all depends on your case because six months may be allocated to some cases and since this is withdrawal or account-related cases it means blackjack will want to take their time to properly investigate the case before making their final judgement on the matter and what you should be on the lookout for is this.

1: weather if you have submitted the right documents in the right format?

2: there is also a possibility that it won't take up to that allocated time before your KYC gets verified if you supplied the right document using the right format.

[Haunebu]

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

[Cling18]

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

If you have complied the proof and requirements needed to run the investigation, then the only thing that you can do is just to wait. They have already provided the investigation time frame so what you will do is just to be patient. However, if it took you already longer than six months, then you better reach out to the customer support to follow-up their investigation. As far as I know, Blackjack.fun has an active support that you could reach out to.
I know that waiting for more than six months isn't easy but we have to trust the process since Blackjack.fun is also a reputable site and they will not allow their reputation to be ruined for nothing.

[Johnyz]

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

[BitcoinGirl.Club]

...
Bad advice. He did the right thing by putting pressure on them and eventually succeeded. Think!

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth
It would be nice @alipro update topic title as "solved" since you have solved this issue.

To anyone that has claimed "open a scam accusation", there was no any scam here since BJ.fun was just making a verification with their provider and OP was informed of that.

thank you for remind  me

I see you updated the topic title with the word solved. It's better if you lock it too. Right below [on the left] you have the link to lock.
It's good to know you were able to resolve the situation and good to see the reflation of the faith from Blackjack.fun too.

[bitterguy28]

Good to hear that you already got to the team and maybe take back your funds .
 and with that means there is nothing to further and better lock this thread mate.

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

the title is edited  mate meaning that there are resolution that already take place and with that I believe that there is nothing for OP or us to continue this.

Good luck OP for your next gambling trials.

[avp2306]

Good to hear that you already got to the team and maybe take back your funds .
 and with that means there is nothing to further and better lock this thread mate.

pressure for what? If they have already provided a deadline (and much probably this was not only related to their service) it's just time to wait.
if for all the delays that we have with casino and gambling sites (even reputable) we start creating new topics here on the forum, it ends up that we do nothing but write "to put pressure".

You are making no sense here frankly speaking. Blackjack told op that the investigation could sometimes take more than 6 freaking months and you are saying that it's ok and he should have just waited.

They should have specified a more reasonable timeline(Like a week or 2 weeks) instead. Think!

Imagine how much money you can make for the next six months but the site didn’t allow you to do so because of poor customer service and background checking, this is not unacceptable and we should be alarm gamblers too with regards to this. I don’t know if the CSR is the problem here or the site itself, well this can still affect their reputation and this is not good.

the title is edited  mate meaning that there are resolution that already take place and with that I believe that there is nothing for OP or us to continue this.

Good luck OP for your next gambling trials.

I guess this thread reach up to their knowledge and they take fast action before the discussion will create worst impression to the community since imagine waiting for 6 months for issue to get resolve this is totally annoying to the part of OP.
But since the issue is resolve much better for both parties to move on and OP should lock this topic so that he can close up any further discussion which doesn't needed anymore.