Is it nomal for BLACKJACK.FUN to investigate for more than 6 months?(resolved)

[acroman08]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

have they said exactly why they were asking you for KYC? I checked the screenshots you shared but I didn't see their reason for asking you about KYC. anyway, I think 6 months is too long(at least for me), it would make me wonder why and how can they take that long to investigate a withdrawal issue. that being said since the support said "Sometimes it takes", I'd assume that it s just an estimation(just like some of the members have already said). I'd suggest having more patience.

[1714250147]

1714250147

[1714250147]

1714250147

[qwertyup23]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

As far as I know, they used to have an active campaign signature (where I participated for more than four (4) weeks) in this forum and the pay was relatively higher compared to the standard signature campaigns that are active currently. It is really weird that they provided a timeframe of more than six (6) months, which is somehow unusual.

I just checked its website and saw that there are active people who currently bet. You can see that the chat box has active people who frequently message, though I am not sure on how active they are.

If I were in your case OP, I would definitely reach out to sujonali (previous campaign manager of this website) or respond to their message and asking for questions on why it is that long before they can accept your withdrawal.

[aioc]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

have they said exactly why they were asking you for KYC? I checked the screenshots you shared but I didn't see their reason for asking you about KYC. anyway, I think 6 months is too long(at least for me), it would make me wonder why and how can they take that long to investigate a withdrawal issue. that being said since the support said "Sometimes it takes", I'd assume that it s just an estimation(just like some of the members have already said). I'd suggest having more patience.

Blackjack.fun is conditioning his mind that it could take longer but not necessarily 6 months but Blackjack.fun should not let this extension because it will harm the platform I'm sure by now they are aware of this topic and it will not good for players who are planning to play here, the longer that this issue is not resolved the more harm it will do their platform, so they have to resolve it the quickest possible time.

[Haunebu]

Close to 6 months is not normal at all op. It's like they are trying to make you gamble away the funds in order to avoid paying out which makes them look bad. Personally, I withdrew small amounts and never faced any issue.

Have no clue about big amount withdrawals though. Keep pressuring them regularly and make sure that you submit all legit KYC information.

[Slow death]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

Obviously, nothing justifies taking 6 months to investigate your case, when a person creates a company or has been in business for many years, that person, due to experience, is able to know the origin and solution of certain problems just by listening to them or reading about them. I'm sure you're not the first to have this problem, and I'm sure they've already dealt with a problem like yours, so it's obvious that just by reporting this problem, their team should already know the origin and solution. of the problem. so it is not acceptable that they come to say absurd things like up to 6 months to investigate

So with that we see something else, which is to use the up to 6 months to investigate as a way to gain time to spend many months without paying you and with that also not being accused of a scam. this for me is the most acceptable theory, but as you said they said they would give you some news on the 4th, I'm guessing they are referring to this 4th, the 5th and July, so wait until the 4th, but if it passes 4th and they don't pay you so you have to create a thread in the scam accusation section and create a flag against them

[AbuBhakar]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

Their statement is correct since 6 months is the maximum duration for an investigation for a questionable gambling account history since this involves contacting the game provider if your use 3rd party games and it will take a lot of time due to the volume of issue from different website. Just ask them for update regularly so that you will know when the investigation is over. Many issue like this resolved after a couple of months depending on the game provider response to your case.

6 months is also the standard duration even on other casino if your account is subjected for investigation that involves 3rd party games. Most of the time they will question you when you are winning too often on a certain game.

[cabron]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

Their statement is correct since 6 months is the maximum duration for an investigation for a questionable gambling account history since this involves contacting the game provider if your use 3rd party games and it will take a lot of time due to the volume of issue from different website. Just ask them for update regularly so that you will know when the investigation is over. Many issue like this resolved after a couple of months depending on the game provider response to your case.

6 months is also the standard duration even on other casino if your account is subjected for investigation that involves 3rd party games. Most of the time they will question you when you are winning too often on a certain game.

It wouldn't take 6 months for the 3rd party to conduct an investigation though. I'd already be looking at this as a scam if it happened to me. Seriously, these casinos are unafraid of their users because users have submitted KYC and they know the address of the user.

But if the owner also has publicly posted their address, they better expect visitors they hold the coins for months.
Nothing is known about this casino though. Even if they scam, it's gonna be fine. Thats what they think,

[alipro]

They said there will be an answer on wednesday,but not any reply from them.
I'd send them email again and no reply

[davis196]

What are they investigating? Did you do something wrong on this casino? Using a VPN? Having alt accounts? Bonus system abuse?
Investigating for more than 6 months seems like BS to me. Maybe the casino actually investigates suspicious cases for real, but the "investigation team" is too small and can't handle all cases. It's hard for me to believe in such thing, but who knows.
This seems like yet another case of the good old "gambler wants to withdraw big amount, but the casino finds BS excuses to refuse withdrawal" horror story. That's why I always recommend the gamblers NOT to accumulate and leave big amounts of crypto in online casinos. Why do I have the feeling, that after the "investigation" ends, your account will be blocked and the withdrawal will be refused.

[piebeyb]

They said there will be an answer on wednesday,but not any reply from them.
I'd send them email again and no reply

Actually, maybe it won't take up to 6 months, even if this is just an estimate, to be honest, for a long time investigating it won't look good in the eyes of all gamblers, it can take that long, I hope you don't violate the TOS or commit fraud so they have to investigate your withdrawal or they just want to make sure you're not money laundering.

If there are no problems I don't think the investigation will take too long either but if it's 6 months like that maybe there is some reason why they are taking so long to investigate, I think you need to contact them again to get confirmation about the results of the investigation and your withdrawal. because it's boring to wait for that withdrawal if we really need our money.

[FatFork]

They said there will be an answer on wednesday,but not any reply from them.
I'd send them email again and no reply

So you haven't heard back from the Blackjack.fun rep yet, even though they told you they would have an answer for you by Wednesday? Usually, it's customary to give them an additional 24-48 hours. If you don't hear back from them by then, you can send a follow-up inquiry asking for an update on your case. You can also consider posting on their official forum thread and mentioning the forum representative, blackjack.fun. Although he was active a few days ago, he hasn't commented on anything related to your specific case.

[batang_bitcoin]

That surely is a long time but take note of the word that's being said, "sometimes". And I think that happens for special occasions and accounts that need to be taken seriously with their investigation department. But telling such, is just like giving you ample time to wait so that you won't expect that it should be as soon as possible. They can also solve it the quickest that they can and if you think that it has taken a long time for this investigation with your account, you can have a follow up and ask them on what's the progress and in which part of the process with your case is. It's not gonna hurt them to give you an update unless they'd say the same thing to be patient.

[blackjack.fun]

Hello alipro

We gave you the exact date when this will be finished. We gave a deadline (5th July 2023) for the sportsbetting company and we told this to you also. Investigation was done by them. And it didnt take 6 months. Account is opened since yesterday.

Blackjack.fun Team

[FatFork]

<cut>
Account is opened since yesterday.

Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)


@alipro, could you please confirm this and maybe consider locking this thread if it's no longer needed?

[Haunebu]

Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)

Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.

A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.

[Wapfika]

Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)

Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.

A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.

Agree on this. Blackjack.fun support has normal speed for solving cases to be honest, They are just slow on receiving and acknowledging concerns which might be the reason why issues is always delayed to resolve. They remove their live support feature which is their most impressive update before. Now it’s very hard to contact any support since they are not always online while email concern is very late to get a response.

[bangjoe]

Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)

Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.

A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.

I am happy because the Blackjack.fun team gave confirmation regarding the problems of their customers, and they were lucky before this thread entered into a fraud accusation thread, if it happened I did not know the bany of people who would be disappointed, and they experienced a bad reputation.
Thank God they returned with good news and wanted to complete the investigation of the withdrawal made by @alipro.
Service speed is very important, especially at the speed of today's networks, there is no reason not to answer what is questioned by casino customers.
I hope everything goes well.

[Fivestar4everMVP]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

When I came across this discussion on another thread, my question was, what exactly is the supposed or suspected crime that the casino or third party needs to investigate before processing the withdrawal of the this user?

OP did not state or say any thing about being accused of commiting a crime or going against the casinos terms of service, what exactly are they investing that will take up to six months, it's my first time of reading about such to be honest.

[Coin_trader]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

When I came across this discussion on another thread, my question was, what exactly is the supposed or suspected crime that the casino or third party needs to investigate before processing the withdrawal of the this user?

OP did not state or say any thing about being accused of commiting a crime or going against the casinos terms of service, what exactly are they investing that will take up to six months, it's my first time of reading about such to be honest.

Arbitrage betting, Fixed betting and Cashback abused on casino promotion which a user bet on opposite side of each match with amount equals to breakeven when ratio on the odds. Some user gets free cashback without losing anything by doing this method on casino that offers cashback on new players. 20% is the common cashback involved and Blackjack.fun is recently being target of this kind of abused.

There’s a lot of way to take advantage on casino sportsbook and you will surely be under investigation if your betting history is full of consecutive green with very minimal losses because that’s not the typical result of a gambler that playing fair except for those exceptional bettors that has a very good analysis skill hence OP might be one of them that’s why his account is already released.

[milewilda]

Do you think it's normal for a sportsbook to investigate for more than 6 months?

Well, investigating for more than 6 months does seem like quite a long time. But I have seen such cases before. It probably depends on the type of investigation and who is conducting it. It may be a third party security provider so it is out of the casino's control. It does sound a bit on the longer side, though. A month or two should be the maximum in my opinion.

When I came across this discussion on another thread, my question was, what exactly is the supposed or suspected crime that the casino or third party needs to investigate before processing the withdrawal of the this user?

OP did not state or say any thing about being accused of commiting a crime or going against the casinos terms of service, what exactly are they investing that will take up to six months, it's my first time of reading about such to be honest.

Arbitrage betting, Fixed betting and Cashback abused on casino promotion which a user bet on opposite side of each match with amount equals to breakeven when ratio on the odds. Some user gets free cashback without losing anything by doing this method on casino that offers cashback on new players. 20% is the common cashback involved and Blackjack.fun is recently being target of this kind of abused.

There’s a lot of way to take advantage on casino sportsbook and you will surely be under investigation if your betting history is full of consecutive green with very minimal losses because that’s not the typical result of a gambler that playing fair except for those exceptional bettors that has a very good analysis skill hence OP might be one of them that’s why his account is already released.

Blackjack.fun wouldnt really be making out such step if there would be no valid reason, considering that they've been here on this market and been trusted up or having that good reputation then it would really be that
impossible that they would really be making actions without having that no reason.It is really just that not something new if we do speak about having those kind of complaints without having no proper reason on
why the team had decided on holding up such withdrawal. Its true that if there's something that been seen on your betting habits or activity and violates into their terms and conditions then it would really
be triggering out that kind of security measures on which it would really be commonly ends up on this on which it would be having no choice but to wait up accordingly.