Is it nomal for BLACKJACK.FUN to investigate for more than 6 months?(resolved)

[CryptSafe]

I really do not think it is normal for a casino to investigate an account for that too long but if it happens that it involves a third party, then it might be up to depending on how grave the crime or accusation is. On a normal, investigations should not take up to 2 months prior to notifying the account holder pending the time the investigation started. So OP, as i have read through some response , i saw where they said some thing regarding a third party so i guess that was why they gave an estimate of that long time interval and also, seems your case has been resolved as stated by the representative here so you can check in your account to verify for yourself.

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[Hispo]

Nice to see you pop in and provide an update! And, it's good news to hear that the issue has been resolved. (Although it took you almost a month, which is still quite a long time to wait for a relatively small amount to withdraw from a casino.)

Blackjack.fun needs to improve their customer service speed drastically if they wish to stay relevant in the ever evolving crypto gambling world. They should have resolved this particular issue within a week or 10 days max.

A site's reputation depends heavily on its customer service speed. The silver lining is that op got his funds back as you mentioned.

Agree on this. Blackjack.fun support has normal speed for solving cases to be honest, They are just slow on receiving and acknowledging concerns which might be the reason why issues is always delayed to resolve. They remove their live support feature which is their most impressive update before. Now it’s very hard to contact any support since they are not always online while email concern is very late to get a response.

Honestly, it is weird a casino would removed such important feature off their customer service options...
Perhaps they are running low on positions for managers and customer support agents? Because waiting over 6 months for a response on money one owns in a casino sounds unacceptable to me.

This problem OP is describing sounds like something which was to be solved in a week at most.

[Merit.s]

What are they investigating on that is taking up to 6 months,did OP not register the normal way by providing them with the required KYC. Even if it is a third party security that is doing the investigation,it should take this long time and still they haven't come up with conclusions on their investigation. I must say that the casino has a poor method of investigation,if not why is it taking that long or the casino wants to come up with fishery story to withhold OP's funds. OP, I will advice that you shouldn't gamble on this casino anymore and look for a good reputable casino and also make sure you complete their KYC requirements. Your problem should be resolved within one to two weeks and not 6 months.

[Eternad]

What are they investigating on that is taking up to 6 months,did OP not register the normal way by providing them with the required KYC. Even if it is a third party security that is doing the investigation,it should take this long time and still they haven't come up with conclusions on their investigation. I must say that the casino has a poor method of investigation,if not why is it taking that long or the casino wants to come up with fishery story to withhold OP's funds. OP, I will advice that you shouldn't gamble on this casino anymore and look for a good reputable casino and also make sure you complete their KYC requirements. Your problem should be resolved within one to two weeks and not 6 months.

According to the Blackjack.fun response on the second page of this thread https://bitcointalk.org/index.php?topic=5458419.msg62510484#msg62510484, The problem is on the betting history of the OP since the investigation is being done by the sportsbook provider and not by Blackjack.fun team themselves. Probably, the provider flagged the OP account for whatever suspicious activity they saw on OP betting history. 6 months is just the standard max length of investigation but it doesn't mean that it will be go that long.

The admin already gave a deadline date for the provider and I think the OP should temporarily lock this thread since he already got an answer.

[Onyeeze]

I think the best that you can do in this aspect is to contact the team and make your complain know to them because I know that any investment platform you most undergoes their teams,I'm confused of the statement you presented that they say after investigation whereas the ethereum has gone out from your wallet, I will say that it should as result of network that will make the transaction to delay to this extent, my advice is that allow them to investigate and after the investigation  they will respond positively

[goldkingcoiner]

I have never heard of an investigation taking such a long time. 6 months is not even a timeline for bureaucratic nonsense in Europe, and if you know Europe, especially Germany, then you know it takes weeks for anyone to do anything. 

If I were OP, I would probably start reaching out to a legal representative who knows what is going on or at least can find out. Depending on the situation, OP could get win this case. Of course only if he did nothing wrong or they cannot prove that he did something wrong.

Although in my experience, legitimate casinos do not investigate you unless you did something suspicious or broke their Terms of Service.

[acroman08]

Hello alipro

We gave you the exact date when this will be finished. We gave a deadline (5th July 2023) for the sportsbetting company and we told this to you also. Investigation was done by them. And it didnt take 6 months. Account is opened since yesterday.

Blackjack.fun Team

when you say OP's account is "opened", you mean that he is now able to withdraw his funds from the gambling site?

They said there will be an answer on wednesday,but not any reply from them.
I'd send them email again and no reply

@OP blackjack.fun said that your account has been opened since yesterday, would you mind confirming this? were you finally able to withdraw your funds?

[coolcoinz]

If the account was unlocked as the representative of the casino said, it took around 3 weeks to investigate. In that case It's fine. A little on the long side, but still good. 3 weeks to check a suspected abuser is OK, but if the account was locked for that long and eventually cleared of any suspicion, I'd at the very least expect an apology from the casino. A smart business owner would also include a small bonus to keep the player.

[FatFork]

I think the best that you can do in this aspect is to contact the team and make your complain know to them because I know that any investment platform you most undergoes their teams,I'm confused of the statement you presented that they say after investigation whereas the ethereum has gone out from your wallet, I will say that it should as result of network that will make the transaction to delay to this extent, my advice is that allow them to investigate and after the investigation  they will respond positively

Looks like you didn't bother to read through the whole thread and completely missed the latest response from the blackjack.fun casino representative. They clearly stated that the investigation was already done and OP's account was opened since yesterday. Next time, make sure to at least skim through the recent posts in the thread before sharing your opinions, so you can avoid making useless and unnecessary comments.

[abel1337]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

6 months is long and I'm sure that rare cases are only the one affected by how long this kind of investigation is. Blackjack.fun representative responded and I believe that this case is closed. I hope OP lock this thread knowing that this can affect blackjack.fun reputation because so many people misunderstood the topic and thinks that the investigation with OP account lasted for 6 months. I hope OP would comeback this this thread and confirmed that the problem he have is resolved.

[Darker45]

Normal? I don't know because I haven't been using the platform, but that doesn't matter. Whether that is normal for blackjack.fun or not is beside the point. The point is it shouldn't be made normal. Even if the investigation will be done manually, I think it's unfair for it to last 6 months. Somebody's waiting and may need the money. Even if the team is small and they can't manage to settle every single complaint quickly, it can't be a valid reason. As a matter of fact, that's another concern they should address.

Thanks for mentioning the platform!

[alipro]

Good news.
Withdrawal was been cancelled and I withdrawn again
And all were approved and I recieved it

https://imgur.com/a/axYsENI

[bitterguy28]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

Update us if what had happened in the next couple of days because they seems to be doing thorough investigation and I don't know whats their reason for conducting that unless you are a suspicious player.
but taking that Long in investigating ? that is not fair , maybe it will take some time but not that longer  .
hoping that you will still recover your funds since they are facing some issue recently .

[Gozie51]

Good news.
Withdrawal was been cancelled and I withdrawn again
And all were approved and I recieved it

https://imgur.com/a/axYsENI

It is nice to hear the good news from you that your account is now free to withdraw your funds and it seem every other thing is back to normal but did you know what actually happened and their reasons for restricting your account? It is important that you ask them directly on what was the issue so that you can understand it and if the fault is from you then you also know and avoid what it was, maybe if you went against their ToS etc.

Whatever reason they gave to you will be useful to you and the community on their reputation here.

They will not just restrict your account without any reason you don't know.

[Crypt0Gore]

Are you going to learn from your mistake or you are going to keep complaining? You did something wrong that's why they have to investigate and it's not even handled by the casino team themselves.

Lock this thread and wait for that 6 months first before you continue to complain, if I ask you want you did wrong I'm sure I won't get any answer, can you be bold enough to tell us what you did wrong? Others can learn from your mistake.

When next you plan to do something unusual, make sure you read the casino ToS first, some have everything they don't want their customers to do in their ToS, this is why it's better to spend time on the ToS first.
 

[Gozie51]

Good news.

https://imgur.com/a/axYsENI

Update us if what had happened in the next couple of days because they seems to be doing thorough investigation and I don't know whats their reason for conducting that unless you are a suspicious player.
but taking that Long in investigating ? that is not fair , maybe it will take some time but not that longer  .
hoping that you will still recover your funds since they are facing some issue recently .

Lock this thread and wait for that 6 months first before you continue to complain,
 

Why are you guys still posting and talking about 6 months time that casino gave for investigation without looking out for the fresh response before posting. If I get OP currently in his last good news message, he said it has been resolved. So the 6 months discussion should be off the lane, why bringing it up instead of other things that caused the restrictions to his account.

[Mr. Magkaisa]

I made a withdrawal of 0.603ETH since 2023.06.14 but not recieved yet.
And there's also 0.7ETH left in my balance.
But after 20 days they said "Yes, sometimes it takes more even 6 months. I am forwarding the info to the relevant team to check again. Please wait with patience".
Do you think it's normal for a sportsbook to investigate for more than 6 months?

https://bitcointalk.org/index.php?topic=5106215.msg62439170#msg62439170

https://imgur.com/a/8TgPiJJ

     -  If that's what the support told you, it's like they told you not to expect what you want to get from your complaint on their casino platform. That's how it used to be for me, don't waste time on follow-up. Literally, speaking, that took a long time of course. That's what I'll tell you, of course you'll be disappointed, in short you'll be discouraged after reading and knowing that response from their support.

Those are their rules and we can't do anything about it, it's like they told you not to expect to get your money because it's from us. It's like that's what they want to tell you, they just changed the term used to you. its only my opinion, but since this case has been resolved now, I think this should be lock anytime from the Op.

[Haunebu]

Why are you guys still posting and talking about 6 months time that casino gave for investigation without looking out for the fresh response before posting. If I get OP currently in his last good news message, he said it has been resolved. So the 6 months discussion should be off the lane, why bringing it up instead of other things that caused the restrictions to his account.

Lol. Very true. Observed so many posters blindly posting nonsense in this thread. These spamming morons need to learn to read the latest updates properly instead of focusing on fulfilling their signature campaign quota.

That's how it used to be for me, don't waste time on follow-up.

Bad advice. He did the right thing by putting pressure on them and eventually succeeded. Think!

[bitbollo]

...
Bad advice. He did the right thing by putting pressure on them and eventually succeeded. Think!

It was already reported a deadline to get an answer. So pressure is completely useless (also we are talking about a site with a very good reputation!)... and I don't think they need to scam 1.3 eth
It would be nice @alipro update topic title as "solved" since you have solved this issue.

To anyone that has claimed "open a scam accusation", there was no any scam here since BJ.fun was just making a verification with their provider and OP was informed of that.

[paxmao]

My first answer would be no, it should not be even close to six months, however the devil is in the details. If they need to gather information from banks, agencies, credit ratings and other that would likely increase the time and effort of obtaining an answer to the point of lasting months in some cases. But I think that in this case is simply the site not allocating enought resources, because it is not their priority.