BC.game asking me to lose intentionally, then confiscating funds ---> RESOLVED!

[GxSTxV]

No! He sent me a PM yesterday and said he was told by management the situation was resolved.....but my balance is still zero, and I received no emails at all.....zero sign of things being resolved. I don't know what BC.game is trying to pull here....at the very least their communication is terrible.

I'm sorry to know that you still didn’t get a solution and going through this bad experience, I know it’s so annoying to go through this and we don’t want for any other gambler to face the same thing here. I would say that, if BC.game's team is indeed legitimate and not attempting to take advantage of you in a selective scam, there must be a valid reason for their lack of responsiveness and they should compensate you for your time and what you have been through.
Regarding what the cs representative here said to you about being told that your case was resolved I can certainly say that it’s a lie. If they are doing their job in a good way they should handle every case promptly, provide better and fast communication as many legitimate casinos here do.

Beside that, I believe If there were any suspicions or issues against you related to this case they would clarify it from the very beginning. I'm afraid that they might be intentionally wasting time until you become frustrated and lose hope causing the case to be forgotten and dead.

I could be wrong but all the signs shows us everything clearly.

[GekkeBelg]

Still no solution! BC.game on this forum has been offline for 3 weeks....I just don't get it....he looked willing to solve the situation and then just disappears.....

Has it been solved? BC's representative came back online today to address a situation on the other thread. I can send them another PM [if you haven't already] to remind them to give a follow up about this case if it hadn't cleared

No! He sent me a PM yesterday and said he was told by management the situation was resolved.....but my balance is still zero, and I received no emails at all.....zero sign of things being resolved. I don't know what BC.game is trying to pull here....at the very least their communication is terrible.

How about now? Someone else on other thread [the one I mentioned above] got an update from BC's representative [05 October] and didn't get any development until yesterday [07 October] and everything is solved today. His case is closed. If you haven't, as you've been in PM with them, I think me sending them another PM will a bit redundant, but if you would like me to, I don't mind doing it, to push them about this matter.

No, still not.

BC.game representative came online and sent me a PM "management told me your case is resolved". I said no it's not, I have not received any email or funds credited for the confsicated won bet.
Then he said "your balance is zero cause you already withdrew your funds". But that simply was my own deposit which I withdrew. Has nothing to do with the scam accusation of the confiscated sports winnings.

So right now I am flabbergasted....either they have another massive miscommunication or they want to play stupid and hope I give up. Well, for sure I won't give up. So yes, please send a PM if you want. Thanks.

[GekkeBelg]

Dear OP,

This situation is very odd and from what I have gathered from your post here, we owe you an apology. This is not by any means a standard response our CS should give. I have to look into the matter as this is the first I am hearing about it. If everything you posted, including the screenshots are real then I assure you that we will make this right. Thank you for bringing this to our attention.

Extremely strange to post this, then go offline for 3 weeks (!!!) and then come back saying "situation is already resolved" when NOTHING has happened in the mean time. And then saying "you already withdrew your funds" assuming then it must be solved, when I withdrew my funds (only my own deposit plus some small casino winnings) 2 weeks BEFORE the scam accusation. So what does that have to do with the case?

It's actually very simple to solve this case. All you need to do is credit me back the confiscated 88mbtc MLB winnings and then this topic will be closed.
But if you don't live up to your promise to "make this right" then everyone should be warned about BCgame's malpractices.

[PX-Z]

It's actually very simple to solve this case. All you need to do is credit me back the confiscated 88mbtc MLB winnings and then this topic will be closed.

Unfortunately, that doesn't sound easy to casinos who are suspicious and fraudulently active on confiscating funds to its users, i'm not only pertaining to bc.game but to other casinos also who usually appearing on this scam accusation board.

[holydarkness]

No, still not.

BC.game representative came online and sent me a PM "management told me your case is resolved". I said no it's not, I have not received any email or funds credited for the confsicated won bet.
Then he said "your balance is zero cause you already withdrew your funds". But that simply was my own deposit which I withdrew. Has nothing to do with the scam accusation of the confiscated sports winnings.

So right now I am flabbergasted....either they have another massive miscommunication or they want to play stupid and hope I give up. Well, for sure I won't give up. So yes, please send a PM if you want. Thanks.

PM sent, I invited them to revisit this thread.

In the meantime [as we don't know when will they be online again], perhaps you can share a screenshot of your deposit and withdrawal, or all evidence that could help telling them that no withdrawal was made since this case being brought to attention, and thus their statement that you've withdrawn everything is a misscommunication?

[GekkeBelg]

Good idea, holydarkness. See below for the screnshot of all my withdrawals in the past 60 days....or rather in my lifetime of my account at BC.game:
As we all can see in the screenshots in my opening post, my deposit was for 0.15 BTC and this withdrawal on September 1st (which is 2 weeks before I opened this topic) was for 0.16 BTC. This is simply my own deposit plus 10mbtc in casino winnings and therefore is proof that I was not compensated for my void 88mbtc MLB winnings and in fact nothing has been changed or resolved since I opened this thread.

[GekkeBelg]

Still zero solution and BC.game has been offline for 9 days in a row again on here....

[earlypaco]

Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.

[GekkeBelg]

Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.

Yes, a couple days ago I submitted it to Askgamblers. You can follow it here: https://www.askgamblers.com/casino-complaints/bc-game-casino-they-confiscate-winnings-and-i-never-heard-anything-back

Unlike the representative of BC.GAME on here, at least they are responding there. We will see if they are able to resolve the situation. If not then a flag will be created soon.

[GekkeBelg]

UN-BE-LIE-VA-BLE!!!!! They change their story from "wrong odds" now to saying that I am a value bettor (which they concluded after just 1 bet!!!!), and therefore they have the right not only to limit my stakes but also confiscate all winnings.

Completely unethical behaviour from a once respected sportsbook.

Be ready to have your winnings confiscated at any moment if you play there. I would seriously advice everyone to remove your funds there before they take them.

BC.GAME is an absolute FRAUD!!

A flag has been created here: https://bitcointalk.org/index.php?action=trust;u=2503677;page=iflags

[MegaAkker]

Rediculous behaviour! Flag supported.
Sad to see this casino slide into a scam one.

[Yogee]

Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.

Yes, a couple days ago I submitted it to Askgamblers. You can follow it here: https://www.askgamblers.com/casino-complaints/bc-game-casino-they-confiscate-winnings-and-i-never-heard-anything-back

Unlike the representative of BC.GAME on here, at least they are responding there. We will see if they are able to resolve the situation. If not then a flag will be created soon.

The case has been resolved but their findings is not in OP's favor

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

[GekkeBelg]

Have you submitted your complaint to Casinoguru or AskGamblers ? there are others with your issue there, at least the third party mediators have been able to get BC.Game to respond. Wish you luck and hope your issue resolves.

Yes, a couple days ago I submitted it to Askgamblers. You can follow it here: https://www.askgamblers.com/casino-complaints/bc-game-casino-they-confiscate-winnings-and-i-never-heard-anything-back

Unlike the representative of BC.GAME on here, at least they are responding there. We will see if they are able to resolve the situation. If not then a flag will be created soon.

The case has been resolved but their findings is not in OP's favor

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

That is not an acceptable outcome for me. I am very disappointed in Askgamblers. They just blindly swallow what BCgame is saying. They change their story multiple times and they just take their word for it. And I don't even have a chance to respond anymore.
I will submit a complaint at Casino Guru too.

[Mahdirakib]

They change their story from "wrong odds" now to saying that I am a value bettor (which they concluded after just 1 bet!!!!), and therefore they have the right not only to limit my stakes but also confiscate all winnings.

You have given the reference of your bets from other sportsbook in the complaints. And BC.game have taken their decisions with the odds provider by giving the reference of your betting activity on the other sportsbook you have mentioned. It looks like they have used your trump card against you. BCgame team has said this on Askgamblers in their final statement:

If the 500 casino chose not to cancel the bet, that decision is entirely within their discretion.
We, however, opted to cancel the bet because the player had been identified as potentially exploiting unfavourable odds and had placed identical bets across various casinos. Our decision to cancel the bet aligns with the terms and conditions outlined in our sports betting policy.

I will submit a complaint at Casino Guru too.

Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.

[a581aa]

Alas, if you had lost the bet, these things might not have happened.

[LEVSKI7]

the audacity of these criminals knows no bounds.unfortunately this scumbag is out of control and does whatever he wants.at least they get the fate of Tony from 5Dimes and end up at the bottom of some swamp in Curacao

[Sunderland]

I will submit a complaint at Casino Guru too.

Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.

True, its looks like they give up to handle any dispute between sports betting user's and the casino because most of the cases in the past coming from abuser (late betting, fixed match, arbitrage betting, blacklist user, etc).
And they will suggest you to reach askgambler.

But maybe they will take care of that if the OP able to provide them with a solid information and data.

[holydarkness]

I will submit a complaint at Casino Guru too.

Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.

True, its looks like they give up to handle any dispute between sports betting user's and the casino because most of the cases in the past coming from abuser (late betting, fixed match, arbitrage betting, blacklist user, etc).
And they will suggest you to reach askgambler.

But maybe they will take care of that if the OP able to provide them with a solid information and data.

Did they used to handle sportsbetting related issues? I thought they don't mediate any of it simply because it's their policy instead of they're giving up on such cases. And no, I don't think they'll make exception just because OP --or anyone else-- provide enough data. AFAIK, there are plenty of complaints with adequate information that they still drop, it's simply because they don't handle such matter.


OP, I see that BC's representative was online on 26th, I sent them a PM inviting them to revisit this thread on 9 October. There is a chance that they're simply missed my PM. If you want to, I can send them another PM, but... I can understand if the prospect to have to wait again is very much annoying for you. Let me know.

[GekkeBelg]

I am getting so sick of sportsbooks treating people who are even a little bit good at sportsbetting as ABUSERS.

I am not using any software, I am just a bit above average good sports bettor. Then yes, it happens that sportsbooks limit you all the time. That is all fair, I accept that. But the audacity to confiscate winnings afterwards is absolutely unfair. 99% of the sportsbooks do it the right way: limit the user, ask for KYC and make sure they are not able to play anymore at that sportsbook. But at least they pay out and that is the normal way. But sadly BC.game belongs to that filthy 1% now and everyone should know it.

Now BC.game are making it look like their provider voided it and it was out of the kindness of the hearts of 500.casino that they instead not voided my bet there. This is an absolute lie! From the email response of 500.casino you can see they have no idea about this bet at all, they simply followed the settlement of their odds provider. And for 5 days this same odds provider also settled the bet as won on BC.game and then BC.game themselves changed it from won to void 5 days after the game was finished (after initially asking me to lose my funds on purpose btw).

There is a big difference between ABUSERS (using software, multiple accounts, bots etc) or just good bettors. Oh and btw their story about 500.casino is even more rediculous because at the time they voided my bet they didn't even know about my other bet at 500.casino! They found out about that later when I told them!

[GekkeBelg]

I will submit a complaint at Casino Guru too.

Unfortunately, Casino Guru doesn't take care of the sports betting related complaints.

True, its looks like they give up to handle any dispute between sports betting user's and the casino because most of the cases in the past coming from abuser (late betting, fixed match, arbitrage betting, blacklist user, etc).
And they will suggest you to reach askgambler.

But maybe they will take care of that if the OP able to provide them with a solid information and data.

Sadly, you are right. I see now that CasinoGuru has rejected my complaint cause it's sports related.
But I did send AskGamblers an email to ask to re-open my complaint. I find it shocking that they just swallow the words of BC.game as truth and immediately closed the complaint and didn't give me a chance to counter. I have so much more to say about this and I hope they give me the chance.