BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control

[ghostingura2]

Its ok! Thanks once again

They offered me the $500 on 29 February. I replied on 2nd March (when I noticed their message in my inbox stating I accept). Then they answered 3 days later saying no.

As such, the offer is most likely a show of good gesture, they even probably put your addiction into their mind when they offer the USD 500 and the [poorly worded] cease to reply from the thread.

Ok, but since that offer expired and since they are not considering the losses I had due that technical issue, I would fight for the other cause that changed after that - they closed my account without my request per my addiction accordingly to their rules they said.
So in my opinion, if they state they shall close anyone account after stating his gambling addiction - they should have done it in time, not 2 weeks later. < this is my point of view, and it occured after they closed my account on 3rd March (my message was on the day before that).

so I probably wrong when I said they locked you account due to me notifying them

Yup. I wonder why they state they noticed that...

May I know when exactly your account got limited, just to be sure my theory is correct?

it was 3rd Marcg I don't know when exactly because they didn't notify me that they closed my account...

To straighten things, can you tell us what you actually tried to convey with your PM?

I intended to receive those $500 and forget about it. I needed those funds and I was counting with them.
After that, now I realized that they didn't comply with their terms. They stated they closed my account right on the moment they noticed my addiction and it is a lie.

"On March 2nd, we received a message from the user about gambling addiction. Our support team suggested self-exclusion, which the user declined. However, in line with our terms and conditions, the system automatically applied a lock to the user's account. This step was taken to ensure responsible gaming practices were upheld."   - So they should had close my account when I mentioned it not two weeks later.

[BC.Game Support]

Hello, and thank you all for your time.

First, let's address your claim that you informed customer service about a gambling addiction on February 18th. At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction. It became a bit tricky because, in that context, the customer service team perceived it as an attempt to quickly withdraw funds without fulfilling the x1 wager requirement. Given similar requests they've handled many times before, they didn't acknowledge your gambling addiction.

Recently, you raised an issue on the forum, and we investigated it, resolving the matter for you. Simultaneously, due to alerts from forum members, we have found that you have had addiction issues in the past on other gambling sites. According to our terms of service, we could have directly closed your account since you didn't inform us about addiction issues on other platforms. However, considering the possibility that you may have gambling issues, we opted for a more compassionate approach by suggesting a $500 solution to ease your concerns. We sincerely apologize if our private messages were confusing.

https://imgur.com/a/lkALAxu

Despite our proposal, you didn't request self-exclusion or respond to the offer in the following days. Your ongoing expressions of stress made us realize that your gambling problem was becoming more serious. Combined with your feedback to multiple customer service representatives on March 1st and 2nd about your gambling addiction, we decided to retract the offer and lock your account to avoid further problems.

[ghostingura2]

Hello, and thank you all for your time.

First, let's address your claim that you informed customer service about a gambling addiction on February 18th. At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction. It became a bit tricky because, in that context, the customer service team perceived it as an attempt to quickly withdraw funds without fulfilling the x1 wager requirement. Given similar requests they've handled many times before, they didn't acknowledge your gambling addiction.

Recently, you raised an issue on the forum, and we investigated it, resolving the matter for you. Simultaneously, due to alerts from forum members, we have found that you have had addiction issues in the past on other gambling sites. According to our terms of service, we could have directly closed your account since you didn't inform us about addiction issues on other platforms. However, considering the possibility that you may have gambling issues, we opted for a more compassionate approach by suggesting a $500 solution to ease your concerns. We sincerely apologize if our private messages were confusing.

https://imgur.com/a/lkALAxu

Despite our proposal, you didn't request self-exclusion or respond to the offer in the following days. Your ongoing expressions of stress made us realize that your gambling problem was becoming more serious. Combined with your feedback to multiple customer service representatives on March 1st and 2nd about your gambling addiction, we decided to retract the offer and lock your account to avoid further problems.

First, thanks for answering and confirming it.

At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction.

So you could block my account immediatly and refund my deposit or the available balance on that moment, right? but you decided to ignore it instead.

At very least, customer support should had flag me. Also I completed the wagger minutes later once my bet was solved. As you know I was cents away from 1x wagger.
My first deposit was on 17/02/2024, 14:04:55 and my first withdraw was on 17/02/2024, 16:12:31 - your server timezone - so it didn't take much time to wagger it as you can see. Between those two dates I placed at least two bets, they were paid, and I had stated my addiction condition.

Recently, you raised an issue on the forum, and we investigated it, resolving the matter for you.

Thanks for it, once again.

we could have directly closed your account since you didn't inform us about addiction issues on other platforms

What? You were told on 18th February, remember?

Despite our proposal, you didn't request self-exclusion or respond to the offer in the following days.

What about all my deposit limitation requests? What about all my stake limitation requests? what about your terms lie about it - offering something that in fact doesnt exist/work?

Combined with your feedback to multiple customer service representatives on March 1st and 2nd about your gambling addiction, we decided to retract the offer and lock your account to avoid further problems.

You can still repair the issue and learn from it. You can refund my deposit sum to the moment I told you about this. Or the moment that forum members told you about that, or the moment you received dozens of messages asking to limit my deposits.
I believe you need the money loss after those moments less than me. All I request is to have it rollbacked. It will void the 1st claim compensation, you will still make profit from me.

Fix your terms and conditions removing the stufff you can't comply with, or add those tools to the future users that needs them
https://imgur.com/4KcuhPw


You told this on CG:

We request the user to share the specific chat or email where they discussed self-exclusion or issues related to gambling addiction. On March 2nd, we received a message from the user about gambling addiction. Our support team suggested self-exclusion, which the user declined. However, in line with our terms and conditions, the system automatically applied a lock to the user's account. This step was taken to ensure responsible gaming practices were upheld.

It was a bit late automatic thing (over two weeks after).

In case you want to rollback it I'm withdrawing my claims on GC, TrustPilot and here.
My USDT ERC20 Wallet is 0x67f80443de6af0C541DD27DF313f136e7fFaeD90

If you rollback it to the moment of my first deposit should be: 4558
If you rollback to the moment I stated it for first time: around 5800 (im not sure about the specific amount but it was after first bet was made).
If you rollback to the moment forum users told you about my condition it is 4008

I'm ok with any of those three situations.

Thanks for reaching it once again.

[AHOYBRAUSE]

snip

LOL, he is still trying to freeroll bc.game, amazing.
You can consider yourself lucky they refunded you once and you lost it all back like the degen you are.

And then you have been "smart" enough to decline their 500$ present offer, and now you regret it even though you .
What a sorry excuse for a gambler you were "counting on it".

BC really made a big mistake refunding you once, because now you will always come back for more after they showed weakness. You are like a love romance scammer, always come back for more.
Hopefully they keep ignoring you, because that's what you deserve for the way you behave.
I really wonder on how many sites you tried this before, seems like a lucrative scam. Play at a site, give hints of gambling addiction, when you lose you tell the world you told them you are addicted and want a refund, if you win (which you won't, I guess we all know that) you keep playing UNTIL you lose and then the scam starts.

You got your chance to self exclude, as they told you. You got your chance to get a 500$ present, you didn't take it.
Now it's time for you to leave this forum.

Despite our proposal, you didn't request self-exclusion or respond to the offer in the following days. Your ongoing expressions of stress made us realize that your gambling problem was becoming more serious. Combined with your feedback to multiple customer service representatives on March 1st and 2nd about your gambling addiction, we decided to retract the offer and lock your account to avoid further problems.

BRAVO. Very smart decision.

[holydarkness]

BC.Game Support, thank you for coming and explaining things from your side, it actually helps a lot and shedding light into this case.

At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction.

So you could block my account immediatly and refund my deposit or the available balance on that moment, right? but you decided to ignore it instead.

At very least, customer support should had flag me. Also I completed the wagger minutes later once my bet was solved. As you know I was cents away from 1x wagger.
My first deposit was on 17/02/2024, 14:04:55 and my first withdraw was on 17/02/2024, 16:12:31 - your server timezone - so it didn't take much time to wagger it as you can see. Between those two dates I placed at least two bets, they were paid, and I had stated my addiction condition.

If I may jump in and give my opinion, the short answer is, "yes, but only if...".

Yes, they could block your account and refund your deposit to the originating address... if you stated as such in details, that you have an addiction, afraid that if you place another bets to fulfill the wagering requirement you'll succumb further to your addiction and thus you asked them to drop your fund back to the originating address to minimalize the money laundering possibility.

Since you only mentioned that you have a gambling problem and wanted to withdraw your fund [that is yet to meet the AML requirement, no matter how small the remaining requirement is], and since they have similar situations in the past from bad people, it is quite understandable that they took precaution and still insisting on the minimum wager, marking your request as a money laundering attempt instead of a gambling addiction.

Jumping to your proposal of refund,

[...]
In case you want to rollback it I'm withdrawing my claims on GC, TrustPilot and here.
My USDT ERC20 Wallet is 0x67f80443de6af0C541DD27DF313f136e7fFaeD90

If you rollback it to the moment of my first deposit should be: 4558
If you rollback to the moment I stated it for first time: around 5800 (im not sure about the specific amount but it was after first bet was made).
If you rollback to the moment forum users told you about my condition it is 4008

I'm ok with any of those three situations.

As their representative already explained and made it known to us, your situation was only come to their awareness by the first or second of March, when you reached to them about your addiction. As it turns out, though you said you tell them numerous times, you were never mentioned about it from the time you contacted them asking for withdrawal [18th of February], nor was my earlier post here informing them had managed itself into their awareness.

They discovered it, from which they immediately jump into action and take several attempts to help you, only from the beginning of March when you mentioned this to their live support, which ended up with your account being bricked because you refused to perform self-exclusion nor responding to it.

In accordance to the narrative above, I don't think the option to rollback to the moment of your first deposit will be applicable, because they are not aware of your situation. Nor did the moment you stated your addiction on the first time as it was unclear to them whether you're really an addict or attempting to bypass a minimum withdrawal policy. And finally, the time the forum users informed them about it also didn't apply as it didn't reach them.

I hope this clears your issue with BC and we can mark this case as resolved.

[ghostingura2]

Hello,

I think I'm missing some logical answers before closing anything.

Why is no one talking about all the times I requested to limit my account (through deposit, stake, game session etc)? Why is no one complaining about the fact it doesn't work as it is supposed to?

your situation was only come to their awareness by the first or second of March

Thats not true.I requested many times before that along the weeks to have my deposits limited to 0, or limiting the max stake amount. Besides that yourself told them about my state on 24 February remember? Quoting BC:  

• Simultaneously, due to alerts from forum members, we have found that you have had addiction issues in the past on other gambling sites.
  

This alerts were 24 February not 8 days later sorry - besides all my chat contacts, betting behaviour etc..


Also, can I be provided with their License Holder working contact ? I'm up to negotiate this if BC.Game is interested but I'm not giving up from everything once their ToS dont even comply.

I don't think the option to rollback to the moment of your first deposit will be applicable, because they are not aware of your situation

They were aware! I manifested stress on the chat and clearly I stated it! the support guy just ignored it completely!

By the way, on the end of that chat (when I stated my addiction on 18 February) I was already able to be blocked  for sure because I was able to withdraw my balance < so it doesn't make much sense.

Nor did the moment you stated your addiction on the first time as it was unclear to them whether you're really an addict or attempting to bypass a minimum withdrawal policy.

Please you can't say that. On that time I was about 40 cents away to wagger it. And I would receive about $2500 from my first bet. I was just shocking and asking to be limited!

Please also someone explain me what advantage I had stating I suffer from addiction and requesting my account to be limited? I was about to receive my winnings, and as I told I was a few cents away to get it waggered. BC can confirm.
I was just afraid of losing it all as usual so I had this moment of lucidity. The support simply ignored all I said about that.

That time I wasn't suggested to close my account refunding my initial deposit only, or any other option. What I was told is to fully wagger - "bet more please".

[holydarkness]

Hello,

I think I'm missing some logical answers before closing anything.

Why is no one talking about all the times I requested to limit my account (through deposit, stake, game session etc)? Why is no one complaining about the fact it doesn't work as it is supposed to?

your situation was only come to their awareness by the first or second of March

Thats not true.I requested many times before that along the weeks to have my deposits limited to 0, or limiting the max stake amount. Besides that yourself told them about my state on 24 February remember? Quoting BC:  

• Simultaneously, due to alerts from forum members, we have found that you have had addiction issues in the past on other gambling sites.
  

This alerts were 24 February not 8 days later sorry - besides all my chat contacts, betting behaviour etc..


Also, can I be provided with their License Holder working contact ? I'm up to negotiate this if BC.Game is interested but I'm not giving up from everything once their ToS dont even comply.

I don't think the option to rollback to the moment of your first deposit will be applicable, because they are not aware of your situation

They were aware! I manifested stress on the chat and clearly I stated it! the support guy just ignored it completely!

By the way, on the end of that chat (when I stated my addiction on 18 February) I was already able to be blocked  for sure because I was able to withdraw my balance < so it doesn't make much sense.

Nor did the moment you stated your addiction on the first time as it was unclear to them whether you're really an addict or attempting to bypass a minimum withdrawal policy.

Please you can't say that. On that time I was about 40 cents away to wagger it. And I would receive about $2500 from my first bet. I was just shocking and asking to be limited!

Please also someone explain me what advantage I had stating I suffer from addiction and requesting my account to be limited? I was about to receive my winnings, and as I told I was a few cents away to get it waggered. BC can confirm.
I was just afraid of losing it all as usual so I had this moment of lucidity. The support simply ignored all I said about that.

That time I wasn't suggested to close my account refunding my initial deposit only, or any other option. What I was told is to fully wagger - "bet more please".

Are you not inquiring about addiction and was asking for limitation only by the early of March? With one instance before that was on 18th of February, when you're chatting with Doris and discussing about withdrawing with 99% wager requirement completed, reasoning that you're an addict?

As for me [and others] mentioning it on this thread, that you have a problem, though it is stated by 24th, there is a very big chance they're yet to read that post [their explanation actually confirm this] and it only come to their awareness when they attempted that peaceful approach of USD 500 compensation.

For the wager itself, even though it's just cents away from a million dollar deposit, which means it is infinitesimal, they still have to comply to the AML regulation, 1x wager requirement, means 100%. As previously mentioned, I somewhat sure they'll be more than happy to comply if you stated on that chat that you want the fund to be sent to the originating address, as it'll minimize the possibility of money laundering by a lot. Did you say this?

Lastly, you mentioned that by the end of 18 February chat, you should have been able to be blocked as you were able to withdraw your balance, which I assume means you made a small bet and fulfill that 1x wager requirement. The question is, did you return to their live support and ask for account closure by that time?

[ghostingura2]

Are you not inquiring about addiction and was asking for limitation only by the early of March? With one instance before that was on 18th of February, when you're chatting with Doris and discussing about withdrawing with 99% wager requirement completed, reasoning that you're an addict?

I didn't understand. can you rephrase please?

Can you also answer my pending questions about my denied deposit and stake limits and game session limits? I believe you never did, maybe im missing it.

As for me [and others] mentioning it on this thread, that you have a problem, though it is stated by 24th, there is a very big chance they're yet to read that post [their explanation actually confirm this] and it only come to their awareness when they attempted that peaceful approach of USD 500 compensation.

I don't believe in that, but there is no way I can proof, so it doesn't matter. Ok.

For the wager itself, even though it's just cents away from a million dollar deposit, which means it is infinitesimal, they still have to comply to the AML regulation, 1x wager requirement, means 100%. As previously mentioned, I somewhat sure they'll be more than happy to comply if you stated on that chat that you want the fund to be sent to the originating address, as it'll minimize the possibility of money laundering by a lot. Did you say this?

I said, what you saw I said. My  english is not perfect, but their support asked me NOTHING about that, and SUGGESTED ME NOTHING regarding to my limit request<
(sorry for caps, nothing against you)

The question is, did you return to their live support and ask for account closure by that time?

No, I didn't. Unfortunatly thats not how gambling addicteds act - you may know it. We have lucidity moments but not always - otherwise I wouldn't need to ask to get anything limited - I could just step away from the gambling - and the operatores wouldn't need to do anything.

I made a statement on their live support - maybe my english wasn't the best - but my statement was completely ignored (the reason and the addiction part).
I believe - I really do - it wasn't BC.Game intention to ignore my confession about addiction on 18th Feb. But it happened in fact, and BC.Game can still repair it.

Also I still want to hear from them about why couldn't I have my deposits limited per my request - as stated in their terms and conditions.
They talk about their terms some times, but not other times?

Can you please talk a bit about this fail aswell?

[holydarkness]

I am snipping the rest of the post as I'll address them in whole on my later post, after these two points confirmed:

Are you not inquiring about addiction and was asking for limitation only by the early of March? With one instance before that was on 18th of February, when you're chatting with Doris and discussing about withdrawing with 99% wager requirement completed, reasoning that you're an addict?

I didn't understand. can you rephrase please?

What I tried to say was, did you request an exclusion, informing them again about addiction, and other efforts to make it known to them about your situation, in other occasions aside from the one you had with "Doris" back in 18th of February?

Can you also answer my pending questions about my denied deposit and stake limits and game session limits? I believe you never did, maybe im missing it.

[...]
Also I still want to hear from them about why couldn't I have my deposits limited per my request - as stated in their terms and conditions.
They talk about their terms some times, but not other times?

Can you please talk a bit about this fail aswell?

A little correction, that is not their terms and condition. The points being referred here actually located on the responsible-gambling section of the help page. It is not on their ToS. That said and straightened, I'll try to get to the bottom of this, but if I may freely ventured a guess, I think that's a planned feature to have in the future, where you can set your maximum bets or maximum screen-time before you're locked for the rest of the day [or the week]. Or perhaps that's just a suggestion, to check if the casino someone about to play have such feature to help them with addiction, in case it happened, without necessarily means they offered such feature.

[ghostingura2]

I am snipping the rest of the post as I'll address them in whole on my later post, after these two points confirmed:

Are you not inquiring about addiction and was asking for limitation only by the early of March? With one instance before that was on 18th of February, when you're chatting with Doris and discussing about withdrawing with 99% wager requirement completed, reasoning that you're an addict?

I didn't understand. can you rephrase please?

What I tried to say was, did you request an exclusion, informing them again about addiction, and other efforts to make it known to them about your situation, in other occasions aside from the one you had with "Doris" back in 18th of February?

Can you also answer my pending questions about my denied deposit and stake limits and game session limits? I believe you never did, maybe im missing it.

[...]
Also I still want to hear from them about why couldn't I have my deposits limited per my request - as stated in their terms and conditions.
They talk about their terms some times, but not other times?

Can you please talk a bit about this fail aswell?

A little correction, that is not their terms and condition. The points being referred here actually located on the responsible-gambling section of the help page. It is not on their ToS. That said and straightened, I'll try to get to the bottom of this, but if I may freely ventured a guess, I think that's a planned feature to have in the future, where you can set your maximum bets or maximum screen-time before you're locked for the rest of the day [or the week]. Or perhaps that's just a suggestion, to check if the casino someone about to play have such feature to help them with addiction, in case it happened, without necessarily means they offered such feature.

I never requested an exclusion. But I mentioned many times my addiction and I requested my account to be limited many times aswell.
So they take the decision to close my account by themselfs. Why not when they noticed it then? why two weeks later?

A little correction, that is not their terms and condition.

They consider it their terms - and they recognized the error - as shown previously some times with screenshots.
I can search for that "confession" if needed or relevant.

I keep my question about how can I contact their license holder, and if bc.game already addressed their final word about it - so I can advance to a claim on their license holder.

Can BC.Game at least provide me a valid contact of their CIL license?


When I stated my health condition, the customer support operator didn't suggest anything to it, and didn't limit anything. Not even make any question to make it clear if I was just making pressure to withdraw it or not.
I believe it was an unhappy behaviour but once again, it can be repaired. I tried to contact BC.Game to understand if there is a negotiable point but I haven't any answer....
Their wrong info continues on the site. Also I never had any answer about all my deposit limits requests neither their misunderstanble info on their site.

[holydarkness]

I never requested an exclusion. But I mentioned many times my addiction and I requested my account to be limited many times aswell.

I'll ask BC.Game Support to cross-check this and confirm.

So they take the decision to close my account by themselfs. Why not when they noticed it then? why two weeks later?

They did that when they noticed it, right away, that's when they approached to you with the peaceful strategy, to "pay" you while they attempted to set an exclusion on you, without putting much psychological stress on you, in concern of relapse. Upon realizing that it is not the best approach, they went to close your account right away. By this narrative, the only mistake they have, if any, is trying to be compassionate instead of strict.

A little correction, that is not their terms and condition.

They consider it their terms - and they recognized the error - as shown previously some times with screenshots.
I can search for that "confession" if needed or relevant.

I will very much appreciate if you can procure those screenshots.

I keep my question about how can I contact their license holder, and if bc.game already addressed their final word about it - so I can advance to a claim on their license holder.

Can BC.Game at least provide me a valid contact of their CIL license?

I assume CIL will --like other license holders-- require you to exhaust every possible attempt of dispute resolution prior to reaching them. Have you?

When I stated my health condition, the customer support operator didn't suggest anything to it, and didn't limit anything. Not even make any question to make it clear if I was just making pressure to withdraw it or not.
I believe it was an unhappy behaviour but once again, it can be repaired. I tried to contact BC.Game to understand if there is a negotiable point but I haven't any answer....
Their wrong info continues on the site. Also I never had any answer about all my deposit limits requests neither their misunderstanble info on their site.

As stated above, I am asking their representative to check and confirm this exchange of communication. But I figure you can also provide it from your side if you can provide us with the screenshot of those "confession". It'll be much appreciated if you can provide them here too, that you mentioned it from time to time about your situation, prior to the first and second of March.

[ghostingura2]

Hi!

Going back on this thread, the most of it were from 29 February if I'm not mistaken as I show in this thread on 1st March:

Once more talking about addiction and limitation:
https://imgur.com/a/2sbv92D

https://imgur.com/YDzTWzp again
And again https://imgur.com/a/mBAYNw6
and again https://imgur.com/a/lRFRJu9

About their terms being incorrect: https://imgur.com/a/3UDuF8l

"but there is a mistake in these terms. We do not have a deposit limit."

I had one more nice screenshot, let me check if I can find it, they stating that that terms error was already reported for them to be corrected.

Edit: they just fixed their terms today:
https://bc.game/help/responsible-gambling
https://imgur.com/a/akHE44B


So if there were nothing wrong with it, why would they remove that from that page?

You will say it is not their terms of service OK. But it is their Responsible Gaming Policy which I agreed on sign up.

https://imgur.com/a/KFgjKr3

By this narrative, the only mistake they have, if any, is trying to be compassionate instead of strict.

No. They should had close it when they realized my health condition. And they could send those 500 directly if it was their intention, instead of leaving it to me to play with it.

I assume CIL will --like other license holders-- require you to exhaust every possible attempt of dispute resolution prior to reaching them. Have you?

After some reasearch and contacting SBGOK foundation, I realized that CIL do not reply to anyone.
They gave me CIL director private email: Mr Raoul Behr. I'll wait some more days to try to hear a final answer (if any from BC).

Regulator rules talk about exausting the communications with casino. They do not recognize CG AG or this as step methods.

[moderator's note: consecutive posts merged]

[holydarkness]

Hi!

Going back on this thread, the most of it were from 29 February if I'm not mistaken as I show in this thread on 1st March:

Once more talking about addiction and limitation:
https://imgur.com/a/2sbv92D

https://imgur.com/YDzTWzp again
And again https://imgur.com/a/mBAYNw6
and again https://imgur.com/a/lRFRJu9

About their terms being incorrect: https://imgur.com/a/3UDuF8l

"but there is a mistake in these terms. We do not have a deposit limit."

29th of February as in around the time BC.Game Support reached you through PM to try their approach? Namely, in a simple yes or no, the answer to "have you mentioned about your addiction and tried to get your situation came to their awareness other than the instance with "Doris" on the 18th, and prior to the early or March" is a "no", excepting 29th, of which they promptly put things in motion, attempting a peaceful approach to handle your situation?

As such, your claim of mentioning about your situation many times to no avail is somewhat very misleading, given the impression casted by that statement will be that you in constant attempt to inform them, while actually you only mentioned it after that fact was unearthed and you seemingly [at least to me, and if I may be brutally honest] try to use that as a leverage.

Please feel free to correct me where I wrong.

I had one more nice screenshot, let me check if I can find it, they stating that that terms error was already reported for them to be corrected.

Edit: they just fixed their terms today:
https://bc.game/help/responsible-gambling
https://imgur.com/a/akHE44B


So if there were nothing wrong with it, why would they remove that from that page?

You will say it is not their terms of service OK. But it is their Responsible Gaming Policy which I agreed on sign up.

https://imgur.com/a/KFgjKr3

For this, I've inquired to them and indeed that passage was a guide and a help page, as indicated by the placement of the page itself [not within the ToS page]. And, as such, you're also not quite right about that being their Responsible Gaming Policy. Taking the initiative to check them myself, their Responsible Gaming/Gambling Aware Policy as stated and covered on their ToS [of which both parties agreed] are:





In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything. While for the removal of the limitations "feature" from their page, I assume it's to avoid confusion like what happened right now, that people misunderstood it as a feature, or a part of their ToS of which both parties agreed, instead of a guide.

[ghostingura2]

29th of February as in around the time BC.Game Support reached you through PM to try their approach?

Yes

As such, your claim of mentioning about your situation many times to no avail is somewhat very misleading, given the impression casted by that statement will be that you in constant attempt to inform them, while actually you only mentioned it after that fact was unearthed and you seemingly [at least to me, and if I may be brutally honest] try to use that as a leverage.
Please feel free to correct me where I wrong.

No, I intended to have my account limited I was not requesting more that something written in their Responsible Gaming Policy which I had agreed.

In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything. While for the removal of the limitations "feature" from their page, I assume it's to avoid confusion like what happened right now, that people misunderstood it as a feature, or a part of their ToS of which both parties agreed, instead of a guide.

For this, I've inquired to them and indeed that passage was a guide and a help page, as indicated by the placement of the page itself [not within the ToS page]. And, as such, you're also not quite right about that being their Responsible Gaming Policy.

You are wrong. It isn't the ToS but it is the Responsible Gaming Policy page... https://imgur.com/a/ELXGMdJ

While for the removal of the limitations "feature" from their page, I assume it's to avoid confusion like what happened right now, that people misunderstood it as a feature, or a part of their ToS of which both parties agreed, instead of a guide.

They were wrong and they were fixed.

In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything.

It doesn't state the consequence of that in their terms in my understanding.

Why aren't you making pressure on BC here?
Think with me:
1- they claim that my account was closed as soon as they found out about my mental condition of gambling addiction;
2- This is wrong based on the evidences that has already been proven;
3- Even you yourself alerted them long before that, about my condition and they dismissed it.

If they are going to close my account due to gambling addiction, do it when they should have done it and not when they did - even if they had done it when you warned them (and you know you warned them) I wouldn't have lost more than $4000.

If it is as I asked, pay me the value of the bonuses I did not receive and the $500 they promised me - they apologized for the mess with the messages and they can still fix it.

[holydarkness]

As such, your claim of mentioning about your situation many times to no avail is somewhat very misleading, given the impression casted by that statement will be that you in constant attempt to inform them, while actually you only mentioned it after that fact was unearthed and you seemingly [at least to me, and if I may be brutally honest] try to use that as a leverage.
Please feel free to correct me where I wrong.

No, I intended to have my account limited I was not requesting more that something written in their Responsible Gaming Policy which I had agreed.

I am not sure I understand what you try to say correctly. Do you mind to rephrase?

In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything. While for the removal of the limitations "feature" from their page, I assume it's to avoid confusion like what happened right now, that people misunderstood it as a feature, or a part of their ToS of which both parties agreed, instead of a guide.

For this, I've inquired to them and indeed that passage was a guide and a help page, as indicated by the placement of the page itself [not within the ToS page]. And, as such, you're also not quite right about that being their Responsible Gaming Policy.

You are wrong. It isn't the ToS but it is the Responsible Gaming Policy page... https://imgur.com/a/ELXGMdJ

It is on the "help" section of their site, which host several useful articles like ToS, PF, fees they charge, 2FA, and responsible gaming as one of them. Having them displayed on the same "page" as ToS does not instantly translates it as part of their policy, much like how their 2FA sub-page does not necessarily means Google Authenticator is part of their policy. I hope you can understand these differences.



And on the screenshot you provided [uploaded right above], I can't actually see they confirm that it is part of their ToS. Perhaps you provided a wrong screenshot?

In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything.

It doesn't state the consequence of that in their terms in my understanding.

It does, point 4.8. on their ToS,

Why aren't you making pressure on BC here?

To be fair and to clarify, I am currently not pressuring anyone. Neither you nor BC. I am simply inquiring to know more and straighten some facts or clarify things. BC's process of answering my questions just happen to be happening through a direct communication with their representative. Yes, for those who follows my line of questioning, they'll be familiar with my preference, that I always urge communication to happen publicly here on the forum instead of privately through PM or DM.

However, it seems BC has concluded this case with their last post here, and I believe I am not the only one who think they have the right to do so, as their latest explanation actually explains about your situation quite nicely. In other words, your case can actually be ruled as resolved, however as you're still inquiring more, I am more than happy to help overseeing it, and thus I tried to get BC's answer from other source, which I believe they provided as a gesture of good will and maintain their honesty with me.

If you prefer me to stop trying to reach BC through DM, kindly inform me so, and I'll refrain from chasing this case any further by asking them some details. Whether they will come and answer here themselves after that, though, I can't guarantee that.

Think with me:
1- they claim that my account was closed as soon as they found out about my mental condition of gambling addiction;
2- This is wrong based on the evidences that has already been proven;
3- Even you yourself alerted them long before that, about my condition and they dismissed it.

If they are going to close my account due to gambling addiction, do it when they should have done it and not when they did - even if they had done it when you warned them (and you know you warned them) I wouldn't have lost more than $4000.

If it is as I asked, pay me the value of the bonuses I did not receive and the $500 they promised me - they apologized for the mess with the messages and they can still fix it.

I understand that I will extremely sound biased with my answer addressing above points, but rest assured that I am not taking their side, nor yours. I am simply stating what I believe happened from the evidences [statements, screenshots, etc.] gathered so far.

Yes, they closed your account as soon as they found about your condition, this is true, although it need a slight correction. They became aware of your situation by 29th of February, when they DMed you but they did not close your account right away. They attempted an alternative way, offering you a "bribe" [if I may use that word casually] in hope they can "trap" you into exclusion without placing your state of mind in enough stress in concern of you having a relapse and succumbed to your addiction by playing in other casino. Upon understanding that they can't pursue this path, they take a more direct method by asking you to exclude yourself, and later on banning you themselves when you did not heeding their subtle request. So yes, they close your account as soon as they found out about your mental condition, but they tried to do it in a compassionate way.

I think this is actually a very positive attitude of BC and, to be honest, I am surprised that a representative can think of a very delicate approach and having a gambler's state of mind to their consideration when they attempted to exclude the user for addiction. This is the first time I evidenced such approach, as usually a casino will just ban right away.

Unless I understand things and read evidences this far wrongly, I think all of the explanation and screenshots actually lead to this conclusion above. And yes, though I, and AHOYBRAUSE, mentioned about your situation on this thread far before 29th of February, their representative has explained that they did not read those posts when it's made. The situation of your condition only came to their awareness around the time they attempted that "bribe". It is very a common occurance that a representative did not notice a post or two, or even a whole thread. I usually have to send a casino representative a PM notifying them and inviting them to give their side of an accusation just to brought it to their representative's awareness, just so you can get a better picture of how a post can be missed.

As I said earlier, I can understand that I will sound extremely biased, because my sentence above looks like I heavily leaning towards and favoring BC, but I am assuring you again that the statement above was made from what I believe happened, gathered from everything provided up to this point. You are more than free to point out where I understand wrongly.

[ghostingura2]

It was my intention to  have my account limited as I always requested that. Not closed.

I can't actually see they confirm that it is part of their ToS

->

About their terms being incorrect: https://imgur.com/a/3UDuF8l
Quote
"but there is a mistake in these terms. We do not have a deposit limit."

In case it isn't their terms... it is their Responsible Gaming Policy page as shown here: https://imgur.com/a/ELXGMdJ

They had to comply with those terms I believe and they didn't.

However, it seems BC has concluded this case with their last post here, and I believe I am not the only one who think they have the right to do so

If it was their last answer about this, and I'm not getting the $500 neither my deposit sum refunded from the moment they realized my addiction, you can close this thread, because I'll initiate a claim against them on CIL.

Yes, they closed your account as soon as they found about your condition, this is true

No it isn't true.

They attempted an alternative way, offering you a "bribe" [if I may use that word casually] in hope they can "trap" you into exclusion without placing your state of mind in enough stress in concern of you having a relapse and succumbed to your addiction by playing in other casino. Upon understanding that they can't pursue this path, they take a more direct method by asking you to exclude yourself, and later on banning you themselves when you did not heeding their subtle request. So yes, they close your account as soon as they found out about your mental condition, but they tried to do it in a compassionate way.

That doesn't make any sense, being responsible noticing someone is addicted, leaving him using his account and offering him money to play on.

Just ask them if they are ready to answer my pending questions - such as an working email to contact CIL, about their responsability on the wrong Responsible Gaming Policy etc.

If it is ended here, I'll move on to the next level of complaint. It is up to them - as they decided to stop answering any of my messages.

[AHOYBRAUSE]

If it is ended here, I'll move on to the next level of complaint. It is up to them - as they decided to stop answering any of my messages.

You mean, you will move on to the next site and try to free roll them and then blackmail, right?
About your complaint anywhere, you know about your condition. You have been advised to self exclude but you wanted to keep going to get your "rewards".
Give yourself a reward, and get some help because you really need it. Blaming others for your own shortcomings.

Sure they did some minor mistakes, but they did tell you to use the self exclusion, which you didn't. Because that was not your plan, as it wasn't on cloudbet and it wasn't on rollbit. You got a 1000$ refund for nonsense and when you lost that money (which I was really happy about) you came for more, that's ridiculous.
Your plan is to play at any site and when you lose you blackmail them with your addiction. That's all there is to know.
For this reason you deserve no attention, no respect, no compassion and most of all, NO REFUND.

Since you opened it it's up to you to close this thread.

[ghostingura2]

I'm not closing anything while bc.game do not answer all pending questions or solving the pending issues.

They blackmail me in order to do not receive the 500 reward. They are mixing their bugs with other issues.

[holydarkness]

It was my intention to  have my account limited as I always requested that. Not closed.

Ahh... thank you for clarifying. May I ask how is this relevant to the part of the post I made regarding the misleading people?

I can't actually see they confirm that it is part of their ToS

->

About their terms being incorrect: https://imgur.com/a/3UDuF8l
Quote
"but there is a mistake in these terms. We do not have a deposit limit."

I think, for this one, I can see where the misunderstanding come from. First, I am inviting you to read the definitions of the word "term", I am using the one that google suggested, but Merriam-Webster also covered it nicely, albeit a little harder to understand, IMO.



I believe when "Mkulet" said the word "terms", she was referring to the definition described in point number 1, i.e. a phrase to explain a concept, while you take it as the one depicted in point number 4, a provision of an agreement.

In case it isn't their terms... it is their Responsible Gaming Policy page as shown here: https://imgur.com/a/ELXGMdJ

They had to comply with those terms I believe and they didn't.

If I may repeat my previous reply regarding this, I can't see where he actually acknowledged it as part of their terms [as in their set of agreement], perhaps you provided a wrong screenshot? Nonetheless, and unless proven otherwise, I actually think the link for that page actually describing enough,



It's "help/responsible-gambling", not "help/responsible-gambling-policy". For reference, their ToS and terms of sport links clearly describe the page is designed for terms for their service, "help/terms-service" and "help/terms-sport", meaning the sub-section of that help page contain terms of their service and terms of their sport.

However, it seems BC has concluded this case with their last post here, and I believe I am not the only one who think they have the right to do so

If it was their last answer about this, and I'm not getting the $500 neither my deposit sum refunded from the moment they realized my addiction, you can close this thread, because I'll initiate a claim against them on CIL.

I am going to be positive and try to not read that as an attempt to extort them again [if you're not getting 500 or your deposit, you'll escalate to CIL where it will cause much more hassle to them], but it will be cruel of me if I don't remind you that you violated your agreement with them, described on point 4.11. the instance you ask for exclusion on Rollbit and still creating an account on their platform. This point most likely will also be brought to CIL's attention, but if you want to go to CIL, believe you're more than free to do that.

Yes, they closed your account as soon as they found about your condition, this is true

No it isn't true.

Is it not? Please tell me how. It came to their awareness about your addiction by the end of February, of which they promptly tried to do an intervention.

They attempted an alternative way, offering you a "bribe" [if I may use that word casually] in hope they can "trap" you into exclusion without placing your state of mind in enough stress in concern of you having a relapse and succumbed to your addiction by playing in other casino. Upon understanding that they can't pursue this path, they take a more direct method by asking you to exclude yourself, and later on banning you themselves when you did not heeding their subtle request. So yes, they close your account as soon as they found out about your mental condition, but they tried to do it in a compassionate way.

That doesn't make any sense, being responsible noticing someone is addicted, leaving him using his account and offering him money to play on.

If you gave that part of my post a thorough read, mentioned several times across this thread, actually, you'll see that I said, they will most likely "trap" you with a second agreement where you'll get your account locked. In other words, the 500 USD will not be able to be used to play. It can only be used to, as well as intended for, helping you with your life, regardless of how much USD 500 instrinsically worth to you.

While for "using his account" part, I believe this is where and why they decide to pull that "good gesture" attempt, because they noticed you're still using your account to gamble. They are not leaving you to use your account in the sense of deliberately not freezing your account, they attempted a way to resolve your situation without placing you in an unnecessary distress. When they noticed that you "can't be helped" they took a more drastic measure. I believe this is not hard to understand.

Just ask them if they are ready to answer my pending questions - such as an working email to contact CIL, about their responsability on the wrong Responsible Gaming Policy etc.

If it is ended here, I'll move on to the next level of complaint. It is up to them - as they decided to stop answering any of my messages.

The Responsible-Gaming-Policy is explained on the earlier part of this post. As for CIL, you can try helpdesk@curacaolicensing.com as suggested by CasinoGuru.

[ghostingura2]

What?

There is no "help/responsible-gambling-policy"... Besides that the link address do not matters, the link address is only a url name - it could be even located in a 3rd party site - it doesn't matter. What matters is it being their official link.
Contact their support and ask where can you read the Responsible Gaming Policy as I did and they will tell you the same "help/responsible-gambling".
In case you don't believe me do that yourself. I already posted here some evidences.

So help/responsible-gambling is their responsible gaming policy - the page that they updated recently.

edit: Once again check it: https://imgur.com/a/5ljZN6W - it was right now after contacting again their team. You can try to get a different answer - I can't.

Is it not? Please tell me how. It came to their awareness about your addiction by the end of February, of which they promptly tried to do an intervention.

End of february isn't 3rd March, is it?

It can only be used to, as well as intended for, helping you with your life, regardless of how much USD 500 instrinsically worth to you.

I would be ok to that.

because they noticed you're still using your account to gamble

They never told that the $500 would be needed to be played or wtv. As they confirmed, the communication wasn't the best from neither side.

The Responsible-Gaming-Policy is explained on the earlier part of this post. As for CIL, you can try helpdesk@curacaolicensing.com as suggested by CasinoGuru.

I tried, still no answers from that address so far.