BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control

[Shishir99]

Another BC game drama? They just solved almost all the previous scam accusations and If I am not wrong, all the scam accusations were created because of their unprofessional support. I appreciated their work because they handled the accusations well and everything seems fine for now. I am not playing there, so I don't know who their support agents are at this moment.

If I judge them from the screenshots, this is another failure of their support agents. To @OP, since BC game support already responded to this thread, I would like to ask you to wait a little more and allow them to come up with their result.

[holydarkness]

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

[...]

If I may guess from OP's gif, I think the system actually works the opposite of what you described. BC have three options for odds change: [1] accept any odds change, [2] accept higher odds change, [3] don't accept odds change.

Option 1 will place bets regardless of any odds change, be it 1.5 lowered to 1.2, or increased to 2.15. Option 2 will only accept if the situation like OP's case happened, where the odds change to a higher one, from 1.5 to 2.15, and reject a bet when it goes lower, to 1.2 for instance. Selecting option number 3 will give warning and confirmation to accept change like the one on OP's gif, rejecting any bets without second confirmation.

After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?

True that no one can be 100% sure that you will place another bet with the cancelled fund, but I think that is a safe assumption to take. That said, I have to agree that the bet should not be valid.

These two assumptions, though seemingly contradictive at first, intersected at a question of opportunity, namely whether it is intentional or not; if you lose, you can claim that the bet should not be valid and ask for a refund, if you win, you demanded that the winning amount should be according to the new odds.

When do you notice the situation and how soon after it you contacted their support to ask for cancellation? Do you have proof to back up this claim, i.e. you reach them soonest after you realize that the odds changed and the bet shouldn't be valid, and that happened before the match ended?

Further, have you do KYC? As I believe you're well versed from your previous case with Rollbit, KYC plays crucial role in exclusion. I believe, unlike Rollbit, you only have one account in BC? If it's not KYCed, do you mind to perform it to help with exclusion to get you away from your addiction?

BC.Game Support, can you check your ticket log and confirm that the situation here is all that transpired? If OP tell everything in full truth, and that your system should have rejected the bet due to the odd change [like what I explained on the earlier part above to Get-Paid.com] but it somehow didn't, then I have to agree that the bet should not be valid [regardless whether OP will instantly re-place his bet with that cancelled fund or not] and the fund should be returned.

[ghostingura2]

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

[...]

If I may guess from OP's gif, I think the system actually works the opposite of what you described. BC have three options for odds change: [1] accept any odds change, [2] accept higher odds change, [3] don't accept odds change.

Option 1 will place bets regardless of any odds change, be it 1.5 lowered to 1.2, or increased to 2.15. Option 2 will only accept if the situation like OP's case happened, where the odds change to a higher one, from 1.5 to 2.15, and reject a bet when it goes lower, to 1.2 for instance. Selecting option number 3 will give warning and confirmation to accept change like the one on OP's gif, rejecting any bets without second confirmation.

After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?

True that no one can be 100% sure that you will place another bet with the cancelled fund, but I think that is a safe assumption to take. That said, I have to agree that the bet should not be valid.

These two assumptions, though seemingly contradictive at first, intersected at a question of opportunity, namely whether it is intentional or not; if you lose, you can claim that the bet should not be valid and ask for a refund, if you win, you demanded that the winning amount should be according to the new odds.

When do you notice the situation and how soon after it you contacted their support to ask for cancellation? Do you have proof to back up this claim, i.e. you reach them soonest after you realize that the odds changed and the bet shouldn't be valid, and that happened before the match ended?

Further, have you do KYC? As I believe you're well versed from your previous case with Rollbit, KYC plays crucial role in exclusion. I believe, unlike Rollbit, you only have one account in BC? If it's not KYCed, do you mind to perform it to help with exclusion to get you away from your addiction?

BC.Game Support, can you check your ticket log and confirm that the situation here is all that transpired? If OP tell everything in full truth, and that your system should have rejected the bet due to the odd change [like what I explained on the earlier part above to Get-Paid.com] but it somehow didn't, then I have to agree that the bet should not be valid [regardless whether OP will instantly re-place his bet with that cancelled fund or not] and the fund should be returned.

Hello! Thanks for keeping interest in helping and helping in fact.

Regarding to their system, in this case, it normally warns me that the odd changed, no matter if it rises or falls - and it requires me to accept the odd changes before placing the bet - and it is the correct usage.
On that particular bet it was the only time it didn't happened so as soon I noticed the odd changed I took that screenshot.
I believe it was an isolated case but it happened when it shouldn't, and yes their support is just bad - it seems to be talking to walls all the times - I already gave up trying. Now my only hope is this thread.

I contacted them immediatly after this happens (please refer to this fact: https://imgur.com/a/Y8niyRk )
You can see it was placed in the exactly same minute - and the game was 30-15 (it ended 30:40) so 3 points were played after that that is more than 1 minute.

Yes I did the KYC fully, and I only have one account with BC.

Thanks once again.

[JeromeTash]

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

For instance, you try to risk $1,000 on 1.50 and then the odds drop to 1.20 then the the bet wouldn't be accepted and the system would ask you if you wish to proceed with this new price.

However,

With this provider if the odds go against you and you chose to place the bet at 1.50 despite the fact that after a mili second the odds changed from 1.50 to 2.15 - then it's unfortunately too late and you would have to accept the fact the click of the mouse to submit the bet was accepted by the provider and that's what happened here.

Yes, it is annoying, but unfortunately their system doesn't refuse bets if the odds go against you, only if the odds go in your faovr then you have the option to re-accept the bet.

I don't know if Rollbit uses the same provider or not, but they won't accept your bet if the odds rise or drop. An alert will be issued once the odds change, and you have to accept the new changes before you can place a bet. That's what I have always known happens

Selectively accepting or rejecting odd changes is definitely unfair IMO.

[BC.Game Support]

Hello,

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<


It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)

Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.

I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).

$1000 is the total owed amount with this.

So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.

I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

[ghostingura2]

Hello,

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<


It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)

Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.

I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).

$1000 is the total owed amount with this.

So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.

I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

Thank  you very much. I appreciate your help. I confirm I received the $1.000. I'm gonna update the title and remove the trustpilot bad review.

[CryptoHeadlineNews]

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

Thank  you very much. I appreciate your help. I confirm I received the $1.000. I'm gonna update the title and remove the trustpilot bad review.

Wow.. I'm really happy to see how this case finally end, as this very act just proves that BC.GAME is a casino that can really be trusted in the midst of others in the gambling industry.

[Shishir99]

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

Thanks for solving the issue. We all know that glitches can happen anywhere and that is unfortunate. If the user has enough proof of their claim, the support agent should investigate the case first before writing. They may ask users to wait till they investigate the case. However, BC game support agents did not improve themself. It's important to hire people who speak good English and understand how their platform works. You have to improve your support. All the cases here are just failures of support agents.

Thank  you very much. I appreciate your help. I confirm I received the $1.000. I'm gonna update the title and remove the trustpilot bad review.

Congratulations! That is how the community helps! You should give them a good feedback now.

[BitcoinGirl.Club]

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

[Mate2237]

EDIT 26/02/2024 - My claim is resolved - BC.Game refunded the bet.

Op since your issue has been resolved then you have to lock this thread. I know that there was misunderstanding between BC.Game and you and we it is good you guys settled the issue amicably. And next time you should make a thorough investigation before having issue with customers. And as BitcoinGirl.Club said, now the op is on the losing side because you only return his capital which was used to stake the game. Well the op is also happy because there was no loser in the game. And this type is things is not good because now the Op is even afraid to use your service because he would be thinking what will happen if he continues again.

Op as I said, you can close this thread to avoid further discussion but if you which to continue no problem but remember your issue has been resolved.

[ghostingura2]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

[Shishir99]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

Did you contact their live support regarding the new issue? Sometimes it could happen due to a glitch. Did you try to clear your browser data, log out, and log in again, basic troubleshoots that we do when we encounter issues? If not, then I suggest you to do these troubleshoots. If you have a screenshot, there is nothing to be worry about. But, I am curious what made you think that you should take a screenshot of your bet? Probably just out of curisity? Or are you trying to hide something?

Let's wait for BC game support.

[ghostingura2]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

Did you contact their live support regarding the new issue? Sometimes it could happen due to a glitch. Did you try to clear your browser data, log out, and log in again, basic troubleshoots that we do when we encounter issues? If not, then I suggest you to do these troubleshoots. If you have a screenshot, there is nothing to be worry about. But, I am curious what made you think that you should take a screenshot of your bet? Probably just out of curisity? Or are you trying to hide something?

Let's wait for BC game support.

Yes ofc I did. I tried on other device and it is gone aswell...

https://i.imgur.com/NiALybR.png

[Eternad]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Your issue can be easily solved through the use of live support. Seems like you really like escalating if there’s some minimal error in the casino. You didn’t provide screenshots too of your bet history that will prove the missing bet that you indicated on the current screenshot.

Live support can easily spot what’s wrong on your bets if you will just provide them BetID and screenshot of your bet. We forum user doesn’t any idea what’s going on your account because you and the support are the only person that can look on it. I have same issue like this before when using Betfury sportsbook but settled properly after I report the missing bet to the live support.

[JeromeTash]

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Are you trying to say what we are seeing right now in the screenshot completely disappeared afterward?

[ghostingura2]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Your issue can be easily solved through the use of live support. Seems like you really like escalating if there’s some minimal error in the casino. You didn’t provide screenshots too of your bet history that will prove the missing bet that you indicated on the current screenshot.

Live support can easily spot what’s wrong on your bets if you will just provide them BetID and screenshot of your bet. We forum user doesn’t any idea what’s going on your account because you and the support are the only person that can look on it. I have same issue like this before when using Betfury sportsbook but settled properly after I report the missing bet to the live support.

I contacted them and they refuse to help me via chat. Yes I provided you the screenshot that shows this. Look for a 500$ bet and you will find it.

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Are you trying to say what we are seeing right now in the screenshot completely disappeared afterward?

Yes! I'm saying that.

I'm wondering, do I need to be screen recording to play on BC.Game casino?

The support is just anoying. I provided them the betid it should be more than enough.. and they requests for screenshots and more screenshots.

I placed a bet and 500$ was deducted from my pocket. It disappeared and wasn't credited the winnings neither the bet amount...


Edit: they raised a ticket... 5944937

I'm able to see the bet in transaction history here: https://i.imgur.com/NI36k92.png

So frustrating... I needed that amount to counterbet this bet now... and I'm screwed: https://i.imgur.com/d5PV8GD.png ...

Edit2: I'm done... now the open bet is loss and I couldn't counter bet because BC couldn't pay me in time... fantastic...

@BC can I have a compensation for this at least?! I stated my intention to counter bet with it on chat... and here on forum in time!

Edit3: BC answered stating it was a loss bet in their end, but they can't even tell me what leg is incorrectly settled.... https://imgur.com/a/ZTGhZqQ
I continue not even spotting it in my bet history, only on transaction history.

I had no cashin option because their system still didn't confirm the game that was won long time ago: https://i.imgur.com/HNRiFfQ.png

[moderator's note: consecutive posts merged]

[holydarkness]

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

[...]

That case was resolved, BC refunded the bet. OP then come with another case.

Yes! I'm saying that.

I'm wondering, do I need to be screen recording to play on BC.Game casino?

No, what you need is submitting a self-exclusion as it's been known that you have a gambling addiction. BC.Game Support, please heed this information and lock OP's account once this case got resolved. OP has given his consent to get himself locked from your platform once the previous case got closed [quoted below the horizontal line]

The support is just anoying. I provided them the betid it should be more than enough.. and they requests for screenshots and more screenshots.

I placed a bet and 500$ was deducted from my pocket. It disappeared and wasn't credited the winnings neither the bet amount...


Edit: they raised a ticket... 5944937

I'm able to see the bet in transaction history here: https://i.imgur.com/NI36k92.png

So frustrating... I needed that amount to counterbet this bet now... and I'm screwed: https://i.imgur.com/d5PV8GD.png ...

Edit2: I'm done... now the open bet is loss and I couldn't counter bet because BC couldn't pay me in time... fantastic...

@BC can I have a compensation for this at least?! I stated my intention to counter bet with it on chat... and here on forum in time!

Edit3: BC answered stating it was a loss bet in their end, but they can't even tell me what leg is incorrectly settled.... https://imgur.com/a/ZTGhZqQ
I continue not even spotting it in my bet history, only on transaction history.

I had no cashin option because their system still didn't confirm the game that was won long time ago: https://i.imgur.com/HNRiFfQ.png

I am reuploading your images so everybody can see them easier. I was about to reply to this thread around two hours ago, but I got something else to take care of and glad that I come back with their support already replied to you.




First of all, in regards to your reply to Shishir99 as below, small correction, you did not try it on other device, just different browser, as evident on the above image.

Yes ofc I did. I tried on other device and it is gone aswell...

https://i.imgur.com/NiALybR.png

Second, do you mind to show us your lost bet tab?

After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?

[ghostingura2]

The bet is now back on History and Paid:
https://i.imgur.com/aSa9pRg.png
You can see that it was settled now - and yes it was missing all bet history.

I tried on my phone but I didnt share the screenshots, as  you may know it would be over 10 pages to cover 1 desktop page.

Also, you should had seen the chat history, the staff confirmed the bet was loss in their end, and they couldn't even tell me what leg was loss...

[holydarkness]

I got interested and spent a good time on the last few posts.

First of all, allow me to re-upload the entire screenshots you've ever provide for this recent case, so we can get a better grasp of the situation. I arrange them in a chronological way according to your post, and add some marker that should help things easier to understand,

[1]
[2]
[3]
[4]
[5]
[6]

And to summarize, the gist of what shown by each group of images for this cases are:

• Image 1 from group 1 as it shown the bet being placed
• Image from group 2, it shows that the bet is indeed missing. The bets are in chronological order, #...9437 that's made on 14.20 should be in between the two bets
• Image 1 from group 3, it shows that the bet is visible on the transaction, as well as an interesting fact that what OP inquire on the live support is for ID #...0124 and not #...9437 which become the root of this new accusation. Image 2 bears no relevancy on this case as it only showcased that OP needs the winning fund to counter-bet
• Group 4 shows that the live support declare that according to their system, it's a lost game, I strongly assume it's #...0124 and not #...9437
• Group 5... I'm not sure why is it even relevant to the situation
• Finally, group 6, the missing bets that's initially marked as lost bet was changed to a winning bet

I have several theories and mulling over some possibilities with the statements provided on this case season 2. But to be sure I get a better understanding and not jumping to conclusion, do you mind to explain to us regarding the point on group 3? Why do you inquire for a different bet ID than the one you raised as a problem on this case? What's the relevancy of that bet to your case?

[BC.Game Support]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Because we are undergoing maintenance, I will investigate and provide you with a clear response later.

However, I strongly suggest that you provide the correct Game ID to live support for a reevaluation. From your screenshots, it is evident that the ID you provided to live support and the one posted in the community are entirely different.

Edit: We have looked into your case. In Game ID 237426650577804943, you placed a $500 bet and successfully won $807. You received the winnings, and shortly after, you continued betting with that amount. Everything appears to be in order with the initial bet.

As for the confusion with live support informing you of a loss, it seems to be a result of an incorrect game ID provided during the conversation. I hope this clarifies the situation for you.