BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control

[ghostingura2]

So I assume bc.game will not answer anymore, right?

I sent email to CIL, so far didn't get any answer.
Shall I open a new topic about that shadow license holder?

[holydarkness]

What?

There is no "help/responsible-gambling-policy"... Besides that the link address do not matters, the link address is only a url name - it could be even located in a 3rd party site - it doesn't matter. What matters is it being their official link.
Contact their support and ask where can you read the Responsible Gaming Policy as I did and they will tell you the same "help/responsible-gambling".
In case you don't believe me do that yourself. I already posted here some evidences.

So help/responsible-gambling is their responsible gaming policy - the page that they updated recently.

edit: Once again check it: https://imgur.com/a/5ljZN6W - it was right now after contacting again their team. You can try to get a different answer - I can't.

Yes, exactly, there is no "help/responsible-gambling-policy" page, only "help/responsible-gambling" sans "policy", because that page is not about their policy, that page is a help page describing responsible gambling. As such, the content on it are not the terms that you both agreed, it's a help page, a guide.

Otherwise, with the same logic that you apply, this page is one of their policy too:



does that even make sense? A page of agreement policy regarding an explanation of what a crypto is? No. Why? Because having a section on their help page, the page that happens to also house the terms of service and terms of sport, does not instantly mean they are policy. The pages that talk about policy and rules are clearly indicated on the page, the other ones are there to serve the purpose of a guide, like how that crypto page aimed to give a quick explanation to the newcomers to cryptocommunity.

Second, your chat with their email [I re-uploaded the image to talkimg so everybody can see it easier] is awfully looks like, if I may borrow legal term, "leading the witness", you asked them to point out where the responsible gaming page is, nonchalantly adding the word "policy", without making it clear that you ask for that page in a literal way; a responsible gaming policy page. Staffs, [or anyone, really] will very likely dismissed that as a simple typo or a user choice of word, not acknowledging or bother to correct it, partially so they won't sound rude for correcting mis-use it as an attempt to inquire about responsible-gaming-page.



A real-life example that I happen to currently experience, someone very important to me is currently hospitalized, and I can't help to overheard a conversation on their nurse station [since my ass is practically planted on the hospital] between a nurse and a patient, for her "tri-ge-syd" result. Do you think the nurse will say something like, "we don't have such thing, were you mispronounced triglyceride?", or will she understand that the patient was referring to a triglyceride lab result, tactfully refraining from correcting the patient, and give what she asked?

Unless the patient then said, "no, I ask for tri-ge-syd result, not triglyceride, this is triglyceride, this is not what I'm looking for. Do you have my tri-ge-syd result?" it will be assumed that the patient asked for triglyceride and the nurse won't bother to correct her. Just like your case. Unless you specifically said "no, this is the help page explaining about responsible gambling. I am asking for your responsible gambling policy, as in the terms of service that we agreed about it", she will assume you asked for the responsible gambling page and refrained from saying that the "responsible gambling page" does not exist.

Applied to the case of the patient, can the patient claimed to her doctor or to her insurance company or whoever interested like, "this is not triglyceride result, this is trigesid, I asked the nurse for trigesid and she gave me this paper. This is proof that it is a trigesid result, not triglyceride."?

I believe everyone reading that screenshot can easily see this, as well as you know exactly what you tried to pull when you wrote your chat in that manner.

But humor us, what's the earlier part of your chat with her? Is there a reason why only the last part is shown?

To address your invitation to try myself,

Is it not? Please tell me how. It came to their awareness about your addiction by the end of February, of which they promptly tried to do an intervention.

End of february isn't 3rd March, is it?

Please read again. You can't just omit an explanation and twist it to match the narrative you want to drive.

I'll try once more, the fact of your situation came to their awareness by the end of February, of which they promptly tried to deescalate the situation by offering that USD 500, with an idea on their mind that they want to solve it in a manner as peaceful as they can for your sake, with a concern, at that time, that if they leave it escalated by you answering questions on the forum and brushed so close with gambling situation, you'll relapse or find yourself at a stress and seek the comfort of placing bets to get away from those situation.

Upon learning that their approach is not effective, they abandon the attempt to be compassionate, throw everything out of the window and take a direct-but-subtle approach by asking you to self exclude yourself. When this plea is also not heeded, they finally lock you themselves. This whole event happen from the end of February to the 3rd of March.

It can only be used to, as well as intended for, helping you with your life, regardless of how much USD 500 instrinsically worth to you.

I would be ok to that.

Sadly, it's out of the window, water is under the bridge, the ice is melting, the meat is overcooked, whichever proverbs you choose. they offered, it stays good for a period of time, they retract it, it's no longer available. Move on and stop trying to use it as a bargaining chips. It only highlight your characteristic of an addict.

because they noticed you're still using your account to gamble

They never told that the $500 would be needed to be played or wtv. As they confirmed, the communication wasn't the best from neither side.

The Responsible-Gaming-Policy is explained on the earlier part of this post. As for CIL, you can try helpdesk@curacaolicensing.com as suggested by CasinoGuru.

I tried, still no answers from that address so far.

Yeah, if I am not mistaken, the response time for those regulator are three months. Means, you're expected to wait for three months before you can hear back from them and it should still be considered as acceptable by their timeframe. Just to confirm, you reached CIL?

[ghostingura2]

Their Responsible Gaming Policy is available on help/responsible-gambling < I believed you contacted their support, and this should be their answer aswell. Am I wrong?
Otherwise: WHERE IS IT HOLY? OR WHERE IS WALLY?

So it is a fact, not a suposition. They are liable for the false information they present.

Once again: They were unable to limit my account on my multiple requests.
Then they edited their Responsible Gaming Policy fixing it weeks later.

However, considering the possibility that you may have gambling issues, we opted for a more compassionate approach by suggesting a $500 solution to ease your concerns. We sincerely apologize if our private messages were confusing.

About the $500, their offer was confusing, they apologize but they don't care. As they do nothing to fix it. So yes i'm contacting CIL and I'll escalate everywhere I can this until I have this settled.

[holydarkness]

Their Responsible Gaming Policy is available on help/responsible-gambling < I believed you contacted their support, and this should be their answer aswell. Am I wrong?
Otherwise: WHERE IS IT HOLY? OR WHERE IS WALLY?

Nope, they took long to respond, I leave to take care other things, checked back when I had time, still unattended by their staff, I returned to handle my real-life matters, rinse and repeat until I came back to see they responded, I didn't reply for a while, and they close the ticket. I never get to be in touch and made any conversation with their live support.

But please, don't take my words for granted, see for yourself:

This is the entire chat history with their team. As evidenced, there's no other chat below "Ultra". Otherwise, it'll show what's depicted on the next screenshot [I'm on mobile, so the reason for there is a difference between the two is my device's orientation, serendipitily].



This is the entire conversation with "Ultra", happened roughly two weeks ago when I tried to get to know better about the existence of their limit feature, prior to you prompting me to try myself.



These are what happened recently, after you asked me to try asking them,

 





As you can see, on every occasions of me trying to reach them, I never managed to engage to a conversation, thus I never get their answer. This might surprise you, but contrary to what you seemingly believe, not everybody is ill-natured, some people here are sincere in trying to get to the bottom of cases. Not everybody is manipulative and try to hide the truth, cherry-picking facts to drive a narrative, some people here are simply trying to get to know things better and help resolving things.

So it is a fact, not a suposition. They are liable for the false information they present.

Once again: They were unable to limit my account on my multiple requests.
Then they edited their Responsible Gaming Policy fixing it weeks later.

The fact here is that there is no "responsible gambling policy". The responsible gambling on that page is a guide, and they are not liable for the misunderstanding you experienced, as I addressed lengthly above, of which you choose to ignore, because if you address it, you'll have to admit that your claim is invalid [much like the patient in my real-life-experience can't argue to the insurance company that what she had in her hand is not a triglyceride result but a trigesid, since the nurse gave it to her when she asked for "trigesid" result without correcting her]

However, considering the possibility that you may have gambling issues, we opted for a more compassionate approach by suggesting a $500 solution to ease your concerns. We sincerely apologize if our private messages were confusing.

About the $500, their offer was confusing, they apologize but they don't care. As they do nothing to fix it.

I'll suggest you to give the post another read, specifically the whole paragraph of that sentence. What they're apologizing for and referring to "confusing" was that you misunderstood it as an attempt to buy your silence while what they tried to achieve is simply to help you resolve your addiction problem without placing much stress in you.

I think saying they do nothing to "fix it" is uncalled for, given they actually remedied the issue with a more direct and strict manner [yet proven to be very effective], namely locking you out.

So yes i'm contacting CIL and I'll escalate everywhere I can this until I have this settled.

I am not familiar with how the master license holder resolve the dispute raised to them, but if I am not mistaken, they will review your case, send the casino in question an email and ask for their side [what happened according to them, the supporting evidence, things like that], they'll exchange emails until the regulator [in this case, CIL] get all they need to conduct their investigation, and finally send you an email with their findings and decision.

All I can advise to you is to exercise patience, given [as previously mentioned] it can take weeks before they come to a decision. For example, CEG will need about 14 to 28 working days to review a case after they get all the documents they needed. I believe CIL have their own time frame.

As the decision made by the master license holders considered as final and bindings to both parties, many casino usually rest the case to the regulator's hand, ceases from replying to other platforms [be it this forum or arbitrator] as it became rather futile, the decision made by the regulator overcome every other platforms. This is just to inform you if you wondered why, from this point forward, BC.Game Support doesn't address your thread anymore.

[ghostingura2]

Thanks, at least you experienced their shitty support

I just tried now my lucky with a separate monitor you can get it:

https://imgur.com/a/pO7P6uN

The fact here is that there is no "responsible gambling policy". The responsible gambling on that page is a guide, and they are not liable for the misunderstanding you experienced, as I addressed lengthly above, of which you choose to ignore, because if you address it, you'll have to admit that your claim is invalid [much like the patient in my real-life-experience can't argue to the insurance company that what she had in her hand is not a triglyceride result but a trigesid, since the nurse gave it to her when she asked for "trigesid" result without correcting her]

wrongwrongwrongwrongwrongwrongwrongwrong

[ghostingura2]

why is it marked as resolved? it is opened in another platform..

[holydarkness]

why is it marked as resolved? it is opened in another platform..

Oh? My apology, I usually checked CG and AG for disputes prior to marking them as resolved, but it seems the fact that you raised a complaint to CG missed me.

I thought, given you're clearly abuses handful of their ToS, and the thread never got updated for about a month, you gave up after being severely exposed and the situation is settled with your latest complaints are invalid. Thus, I am reverting to the initial complaint, that got settled and cleared.

Pure curiosity, does CG knows you weaponize your gambling addiction to extort casinos, have multiple accounts on multiple casinos, and buying IDs? Does your other case, joana226, also currently in mediation with other platform? I can mark that one back to "in progress" too if it is.

[ghostingura2]

why is it marked as resolved? it is opened in another platform..

Oh? My apology, I usually checked CG and AG for disputes prior to marking them as resolved, but it seems the fact that you raised a complaint to CG missed me.

I thought, given you're clearly abuses handful of their ToS, and the thread never got updated for about a month, you gave up after being severely exposed and the situation is settled with your latest complaints are invalid. Thus, I am reverting to the initial complaint, that got settled and cleared.

Pure curiosity, does CG knows you weaponize your gambling addiction to extort casinos, have multiple accounts on multiple casinos, and buying IDs? Does your other case, joana226, also currently in mediation with other platform? I can mark that one back to "in progress" too if it is.

What Tos did I violate? tell me one. Buying IDs? See my last reply here you got rekt and you didn't care anymore. hf

The fact here is that there is no "responsible gambling policy".

lol

[holydarkness]

why is it marked as resolved? it is opened in another platform..

Oh? My apology, I usually checked CG and AG for disputes prior to marking them as resolved, but it seems the fact that you raised a complaint to CG missed me.

I thought, given you're clearly abuses handful of their ToS, and the thread never got updated for about a month, you gave up after being severely exposed and the situation is settled with your latest complaints are invalid. Thus, I am reverting to the initial complaint, that got settled and cleared.

Pure curiosity, does CG knows you weaponize your gambling addiction to extort casinos, have multiple accounts on multiple casinos, and buying IDs? Does your other case, joana226, also currently in mediation with other platform? I can mark that one back to "in progress" too if it is.

What Tos did I violate? tell me one. Buying IDs? See my last reply here you got rekt and you didn't care anymore. hf

What ToS did you violated? Aside from still playing when knowing you're a problem gambler and multi-accounting? And me got rekt? My silence here was simply because the case, this one, is rather moot. One case cleared and you'll try another one to get more funds from your victim. You'll hop from one attempt to another to milk the casino. Then move to other casino.

Besides, the other case took the better time of mine.

The fact here is that there is no "responsible gambling policy".

lol

Oh, come on, darling, we all know that was just a poor staff of them that got trapped in your dirty trick and word-twist. You didn't fool anyone. Her statement was not true because you put words into her mouth. You lead her. You tried several times, IIRC, and she's the unfortunate staff that fell into your snare. If any, it just prove how manipulative you are and that your case shouldn't get any further oxygen.

That responsible gambling page is not a policy, it's a guide. People with honest intent and clear conscience knows this. Deep down you too know that it's not a policy, you just insist on it because you want to make money from it. So for the sake of your own dignity, stop pursuing that matter. It only emphasize how disgusting and miserable your life is and how low on the bottom feeder class you are.

But wtv, moving on, tell me about your other case, is it also in the process of mediation?

[Rating Place]

807 was the first claim - then I updated it to the specific claimed amount of  $1,456.74 that is the total betted during the period that they had issues in their sportsbook that affected my bets.

so good on mathematics and you forgot the past week in your equation?
I already got 499.12, I don't know the specific number to earn within some weeks, but it will be clearly over $500.
Can you now comment the rest of the points? Do you find their offer fair to addicteds?

This is the first casino I ever seen that cannot limit the deposits or bets.

You got 499.12 for what exactly? Not for weekly bonus, that's impossible.
You have 70k wager life time! 70k is nothing.
I have 250k life time and I never got a bonus you are dreaming off, not even my first week where I wagered 200k. That's 3x your life time wager on the site.

Everything you got in bonus money (not monthly or weekly) was clearing the rake back BCD money from the deposit bonus + level ups. These are paid instantly and ONLY get paid if you continue to wager. They are not paid for past wager.

Weekly sports bonus is a maximum of 150$, that is the MAX amount, you can see that for yourself.
I calculated it all down for you, these are facts.
Your all time wager is a fact, 150$ max weekly is a fact, 0.30$ for 1000$ wager for monthly is a fact.

I don't care about what they offer to addicts, I care about this case and how you are trying to twist thinks to blackmail them. Anyway, I said what I wanted to say. You lost your money fair and square because you took risky parley bets that didn't pay. U can't blame someone for your own decision of choosing the wrong teams to bet on.
They paid you back 1000$ already, even though you also lost that bet fair and square when you made the decision to bet on the side. Sure the odds change was shitty but if it accepted the 2.1 or whatever it was your bet would have lost as well.
Now you lost that money and try to get more from them, that is ridiculous.


PS: Funny how you now suddenly talk about your "health condition". That didn't work for rollbit and it won't work here. Exclude yourself and get help. That's all there is to say.

This whole thing stinks. I don't know if I even believe that the OP had his settings at "don't accept odds changes" at the time of the bet. He may have done that later and took a screen shot.

[holydarkness]

why is it marked as resolved? it is opened in another platform..

Can I close it now? They've reached a verdict regarding your case and choose to mark it as rejected.

If I may add, they made a very nice conclusion, though: if your concern was really about your gambling addiction that's left unattended and intervened [though they actually did, once they're made aware of it] then why did the initial case you raised was about your betting and not your addiction?

Huh? I guess you didn't expect them to actually give this entire thread a read, eh?