BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control

[ghostingura2]

Hello,

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<


It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)

Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.

I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).

$1000 is the total owed amount with this.

So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.

I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.

EDIT #1 26/02/2024 - My claim #1 is resolved - BC.Game refunded the bet.

EDIT #2 28/02/2024 - My claim #2 is still unresolved - BC make my bet disappeared doubting of myself and couldn't counter bet other running bets lost $1,456.74 on that period
About this case BC support offered a $500 compensation for this trouble, which I didn't accept in time, and it seems to be gone now, because I didn't saw their proposal before I continued messaging on thread. In my opinion the bets during those technical issue should be voided. The total amount is $1456.74 during that period.
Evidence here: https://imgur.com/a/r4PVgZR

EDIT #3 02/03/2024 - My claim #3 is still unresolved - BC doesn't comply with their own terms. They do not offer any account limitation. I have to choose between closing my account permanently and losing all the calendar bonus I was awarded, or keep my account open without any deposit or bet limitation
Solving this issue, would solve all the other pending issues because it happened before problem #1 and #2

As proved I stated my condition two weeks ago (it was on 18th february) - https://streamable.com/o9np4s and @holydarkness mentioned it here: https://i.imgur.com/ABx5BFQ.png
So, if my account was closed due to my addiction, they should stick with the date they noticed it - 18 February or 24 February - voiding all transactions made after that.
Once again, I requested my account to be limited because I couldn't have it closed otherwise I would lose their calendar bonus.
Regarding to their terms here: https://bc.game/help/responsible-gambling ( https://i.imgur.com/CuZNRmp.png ) I should be able to have my account limited refrain from depositing or lowering the maximum stakes.
BC.Game decided for themselfs to close my account and make me lose all the remaining calendar bonus.

[ghostingura2]

No words for this support guys:

https://ibb.co/pWybmzR
https://ibb.co/4g092bL

[BC.Game Support]

@ghostingura2 Can you please provide your screenshots of relevant bets in "My Bets" and the ticket ID. so we can have a further look.

[ghostingura2]

Apologize, the bet ID is 2370815141617995779.
https://i.imgur.com/voJxvCm.png

about ticket id: 5919314 and 5931572.

My point of view is: that bet couldn't be accepted at that odd. Your staff already confirmed that you knew the odd was 2.15 on the moment of the acceptance.
So, as I didn't confirm the intention of placing that bet with the odd 2.15, it couldn't had been placed with 1.5 so it should be voided.

Thanks

[CryptoHeadlineNews]

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

So if you don't mind, I will love to ask just two questions for further clarification.
1. Did the game played as predicted, and then the casino refused to pay you the amount won or neither the initial amount used in betting the game? (i.e $1000) Or,

2. Did the game played as predicted, and then the casino paid you while using the amount for the old odd (i.e 1.5 which is $1500) instead of the new odd of (i.e 2.15 which is $2150) Or,

3. Did the game not played as predicted, and then you are requesting for a refund since the bet wasn't accepted?


So which of the case are you anticipating for, as this will go a long way giving the casino representative a recap of what went wrong. Thanks

#CryptoheadlinNews

[ghostingura2]

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

So if you don't mind, I will love to ask just two questions for further clarification.
1. Did the game played as predicted, and then the casino refused to pay you the amount won or neither the initial amount used in betting the game? (i.e $1000) Or,

2. Did the game played as predicted, and then the casino paid you while using the amount for the old odd (i.e 1.5 which is $1500) instead of the new odd of (i.e 2.15 which is $2150) Or,

3. Did the game not played as predicted, and then you are requesting for a refund since the bet wasn't accepted?


So which of the case are you anticipating for, as this will go a long way giving the casino representative a recap of what went wrong. Thanks

#CryptoheadlinNews

The game not played as predicted, but it started with disadvantage from me against casino, when they accepted an outdated odd.
I placed dozens of bets and I know it was wrong. Their support continue saying that if I had another option selected the bet would be placed with 2.15 odd:
https://i.imgur.com/JtCDg2u.png

[JeromeTash]

As far as I know, when one is placing a bet and the odds change during the process. A prompt pops up informing the user that the odds have changed and asks if they would still accept the new odds and proceed.

I read the conversation between you and one of the support assistant and the way they responded does not give any confidence. Seems to be something like language barrier or not properly understanding the complaint. I believe their support in the forum will help follow up and give a better answer. Just be patient, OP.

[holydarkness]

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

So if you don't mind, I will love to ask just two questions for further clarification.
1. Did the game played as predicted, and then the casino refused to pay you the amount won or neither the initial amount used in betting the game? (i.e $1000) Or,

2. Did the game played as predicted, and then the casino paid you while using the amount for the old odd (i.e 1.5 which is $1500) instead of the new odd of (i.e 2.15 which is $2150) Or,

3. Did the game not played as predicted, and then you are requesting for a refund since the bet wasn't accepted?


So which of the case are you anticipating for, as this will go a long way giving the casino representative a recap of what went wrong. Thanks

#CryptoheadlinNews

The game played fine, with higher odds than its initial position when OP placed his bet. OP lost the bet and thus, whether the casino paid him or not should not be a question.



OP's issue here, unless I understand it wrongly, is that since the odds changed, his bets should not be accepted in the first place, and thus, voided.

[...] I believe their support in the forum will help follow up and give a better answer. Just be patient, OP.

He's here already.

[CryptoHeadlineNews]

The game not played as predicted, but it started with disadvantage from me against casino, when they accepted an outdated odd.
I placed dozens of bets and I know it was wrong. Their support continue saying that if I had another option selected the bet would be placed with 2.15 odd:
https://i.imgur.com/JtCDg2u.png

Judging from the conversation between you and the casino representative as given above, it clearly shows that the bet was accepted with the new odd of 2.15, of which I'm sure if only had the game played as predicted, what O.P would have won is $2150 and not $1500, but since he/she lost the bet, he has technically also lost his betting amount (i.e $1000).

OP's issue here, unless I understand it wrongly, is that since the odds changed, his bets should not be accepted in the first place, and thus, voided.

But why will such issued be raised after he (O.P) has lost his bet, where was he long before the game played to either cancel his bet or cash-out his fund since he wasn't okay with the changed of odds..I think this is already late, as this is a common issue we gamblers face every blessed day

WHY MUST IT BE NOW AFTER HE HAS LOST HIS BET TO COMPLAIN OF NOT BEEN OKAY WITH THE CHANGE OF ODDS? I THINK IT'S ALREADY LATE

[ghostingura2]

The game not played as predicted, but it started with disadvantage from me against casino, when they accepted an outdated odd.
I placed dozens of bets and I know it was wrong. Their support continue saying that if I had another option selected the bet would be placed with 2.15 odd:
https://i.imgur.com/JtCDg2u.png

Judging from the conversation between you and the casino representative as given above, it clearly shows that the bet was accepted with the new odd of 2.15, of which I'm sure if only had the game played as predicted, what O.P would have won is $2150 and not $1500, but since he/she lost the bet, he has technically also lost his betting amount (i.e $1000).

OP's issue here, unless I understand it wrongly, is that since the odds changed, his bets should not be accepted in the first place, and thus, voided.

But why will such issued be raised after he (O.P) has lost his bet, where was he long before the game played to either cancel his bet or cash-out his fund since he wasn't okay with the changed of odds..I think this is already late, as this is a common issue we gamblers face every blessed day

WHY MUST IT BE NOW AFTER HE HAS LOST HIS BET TO COMPLAIN OF NOT BEEN OKAY WITH THE CHANGE OF ODDS? I THINK IT'S ALREADY LATE

The bet couldn't be accepted with wrong odd on it. It is basic. And I complaint immediatly when I noticed it.
They knew the odd changed, and they didn't suspended that bet as they should. So I loss 1000$ immediatly after placing it as I couldn't even sell my bet by similar amount.

Code:

it clearly shows that the bet was accepted with the new odd of 2.15

It doesn't. Believe me: https://i.imgur.com/voJxvCm_d.webp?maxwidth=760&fidelity=grand
I wouldn't accept that odd because it means it would be on a point where my player had no advantage anymore. Thats why I don't accept odd changes automatically

[CryptoHeadlineNews]

The bet couldn't be accepted with wrong odd on it. It is basic. And I complaint immediatly when I noticed it.
They knew the odd changed, and they didn't suspended that bet as they should. So I loss 1000$ immediatly after placing it as I couldn't even sell my bet by similar amount.

I think I'm getting to understand your case fully right now, and for me I think if only you can proof that your complaint was made before the game was played and you lost it, then you truly deserve your betting refund (i.e $1000),  But if the complaint was made after the game got played and you lost it, then... (I reserved my comment). And I think it's at this point, I let the casino representative do this job regarding this case, as I'm really interested in this case and will love to see how it ends. However, I'm wishing you good luck.

[JeromeTash]

I think I'm getting to understand your case fully right now, and for me I think if only you can proof that your complaint was made before the game was played and you lost it, then you truly deserve your betting refund (i.e $1000),  But if the complaint was made after the game got played and you lost it, then... (I reserved my comment). And I think it's at this point, I let the casino representative do this job regarding this case, as I'm really interested in this case and will love to see how it ends. However, I'm wishing you good luck.

Whether the bet was lost or not. IMO, it's still not ethical to accept a bet that has an old odd when odds have already changed because it can later on cause issues. Let's put it the other way round. What if the odd had dropped from 1.5 to 1.2, OP stakes 1,000 and potential win is 1,500 according to the old odd instead of 1,200.

Do you think the sportsbook would stomach that? Personally, I don't think so. They would consider the bet void due to a system error and probably just refund the initial stake.

[holydarkness]

OP, I can't help but wondering about one thing: how will the change of odds affect your betting history? Granted, you'll be at a disadvantage with the situation where the old [and lower] odds being applied to you instead of the newer and higher odds, as you'll earn more if you have a winning bet. But your placed bet is a losing bet, and thus would 1.5 or 2.15 still matter and affect your decision regarding the bet? Will you cancel your bet on Fritz's winning because the odds changed?

[ghostingura2]

OP, I can't help but wondering about one thing: how will the change of odds affect your betting history? Granted, you'll be at a disadvantage with the situation where the old [and lower] odds being applied to you instead of the newer and higher odds, as you'll earn more if you have a winning bet. But your placed bet is a losing bet, and thus would 1.5 or 2.15 still matter and affect your decision regarding the bet? Will you cancel your bet on Fritz's winning because the odds changed?

Yes it affects. One point later I could be interested of selling my bet for $780, not by ~$300 or even counter betting.

Odds are important, and the timming is important aswell, otherwise why would we want better odds than 1.01?

They stated they didn't place my bet on the odd 2.15 because of a definition in odd options... it makes no sense. I proved they changed the odd before accepting my bet so it is a trick basically they are selling 80 apples by the price of 100, to see if the customer is not paying attention.

[holydarkness]

OP, I can't help but wondering about one thing: how will the change of odds affect your betting history? Granted, you'll be at a disadvantage with the situation where the old [and lower] odds being applied to you instead of the newer and higher odds, as you'll earn more if you have a winning bet. But your placed bet is a losing bet, and thus would 1.5 or 2.15 still matter and affect your decision regarding the bet? Will you cancel your bet on Fritz's winning because the odds changed?

Yes it affects. One point later I could be interested of selling my bet for $780, not by ~$300 or even counter betting.

Odds are important, and the timming is important aswell, otherwise why would we want better odds than 1.01?

They stated they didn't place my bet on the odd 2.15 because of a definition in odd options... it makes no sense. I proved they changed the odd before accepting my bet so it is a trick basically they are selling 80 apples by the price of 100, to see if the customer is not paying attention.

Which will make you... lose more? Because you placed more fund on a losing bet. How is this not a good thing that they didn't cancel your bet? I mean, I am not taking their side by saying what they did is nice, I am trying to understand your logic and POV. As for the counter-bet, is it realistically what would happen? You placed a bet, got the odd changed to a greater multiplier and your bet cancelled, will you bet on the opposite side? Especially coming from someone who would want a better odds than 1.01?

[AHOYBRAUSE]

OP, I can't help but wondering about one thing: how will the change of odds affect your betting history? Granted, you'll be at a disadvantage with the situation where the old [and lower] odds being applied to you instead of the newer and higher odds, as you'll earn more if you have a winning bet. But your placed bet is a losing bet, and thus would 1.5 or 2.15 still matter and affect your decision regarding the bet? Will you cancel your bet on Fritz's winning because the odds changed?

Yes it affects. One point later I could be interested of selling my bet for $780, not by ~$300 or even counter betting.

Odds are important, and the timming is important aswell, otherwise why would we want better odds than 1.01?

They stated they didn't place my bet on the odd 2.15 because of a definition in odd options... it makes no sense. I proved they changed the odd before accepting my bet so it is a trick basically they are selling 80 apples by the price of 100, to see if the customer is not paying attention.

Which will make you... lose more? Because you placed more fund on a losing bet. How is this not a good thing that they didn't cancel your bet? I mean, I am not taking their side by saying what they did is nice, I am trying to understand your logic and POV. As for the counter-bet, is it realistically what would happen? You placed a bet, got the odd changed to a greater multiplier and your bet cancelled, will you bet on the opposite side? Especially coming from someone who would want a better odds than 1.01?

I have to admit, the whole story doesn't look nice and the support clearly gave a wrong information.
When you click on "don't accept odds changes" then any odds change should stop accepting a live bet, that's how it is handed on any site I know.
On the other hand though, OP is kind of weird. Posting the same story with multiple accounts and with his 2nd account he also made a scam accusation against rollbit that they didn't enforce self exclusion on him because of his "gambling addictions.
I summarized this here:

https://bitcointalk.org/index.php?topic=5088875.msg63707686#msg63707686
https://bitcointalk.org/index.php?topic=5394559.msg63707696#msg63707696

So I am not sure if helping this guy isn't a waste of your time @holydarkness.

[holydarkness]

[...]
On the other hand though, OP is kind of weird. Posting the same story with multiple accounts and with his 2nd account he also made a scam accusation against rollbit that they didn't enforce self exclusion on him because of his "gambling addictions.
I summarized this here:

https://bitcointalk.org/index.php?topic=5088875.msg63707686#msg63707686
https://bitcointalk.org/index.php?topic=5394559.msg63707696#msg63707696

So I am not sure if helping this guy isn't a waste of your time @holydarkness.

BC.Game Support, I believe you can get his BC ID from his bets and ticket number? If not, I believe this screenshot will help, it's partial, but I think you can zeroing into the account by matching it with other details provided by OP.



Do you mind to consider to place him in an exclusion as part of the Gamble Aware regulation? I believe he admit from other casino that he has problem with gambling addiction from his other account, as unearthed by AHOYBRAUSE and confirmed by OP himself from his deleted post, recalled archive below,

Is it illegal to have 2 accounts in bitcointalk.org? Can you focus on the claim itself? Obviously not because you might be sucking some bonus to make such useless posts. As you can see rollbit gave me reason before aswell. Is that why you are mad?

Maybe I'm addicted, maybe my English is not the best but I'm not spending my time here if I hadn't reason. I already provided a lot of evidences here.

And OP, you haven't respond to my previous question: how is this not a good thing that they didn't cancel your bet and prevent you from losing more? Given your bet is a losing bet.

[ghostingura2]

[...]
On the other hand though, OP is kind of weird. Posting the same story with multiple accounts and with his 2nd account he also made a scam accusation against rollbit that they didn't enforce self exclusion on him because of his "gambling addictions.
I summarized this here:

https://bitcointalk.org/index.php?topic=5088875.msg63707686#msg63707686
https://bitcointalk.org/index.php?topic=5394559.msg63707696#msg63707696

So I am not sure if helping this guy isn't a waste of your time @holydarkness.

BC.Game Support, I believe you can get his BC ID from his bets and ticket number? If not, I believe this screenshot will help, it's partial, but I think you can zeroing into the account by matching it with other details provided by OP.



Do you mind to consider to place him in an exclusion as part of the Gamble Aware regulation? I believe he admit from other casino that he has problem with gambling addiction from his other account, as unearthed by AHOYBRAUSE and confirmed by OP himself from his deleted post, recalled archive below,

Is it illegal to have 2 accounts in bitcointalk.org? Can you focus on the claim itself? Obviously not because you might be sucking some bonus to make such useless posts. As you can see rollbit gave me reason before aswell. Is that why you are mad?

Maybe I'm addicted, maybe my English is not the best but I'm not spending my time here if I hadn't reason. I already provided a lot of evidences here.

And OP, you haven't respond to my previous question: how is this not a good thing that they didn't cancel your bet and prevent you from losing more? Given your bet is a losing bet.

After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?

[Get-Paid.com]

One fact is that this bet shouldn't ever be placed.

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

For instance, you try to risk $1,000 on 1.50 and then the odds drop to 1.20 then the the bet wouldn't be accepted and the system would ask you if you wish to proceed with this new price.

However,

With this provider if the odds go against you and you chose to place the bet at 1.50 despite the fact that after a mili second the odds changed from 1.50 to 2.15 - then it's unfortunately too late and you would have to accept the fact the click of the mouse to submit the bet was accepted by the provider and that's what happened here.

Yes, it is annoying, but unfortunately their system doesn't refuse bets if the odds go against you, only if the odds go in your faovr then you have the option to re-accept the bet.

[ghostingura2]

One fact is that this bet shouldn't ever be placed.

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

For instance, you try to risk $1,000 on 1.50 and then the odds drop to 1.20 then the the bet wouldn't be accepted and the system would ask you if you wish to proceed with this new price.

However,

With this provider if the odds go against you and you chose to place the bet at 1.50 despite the fact that after a mili second the odds changed from 1.50 to 2.15 - then it's unfortunately too late and you would have to accept the fact the click of the mouse to submit the bet was accepted by the provider and that's what happened here.

Yes, it is annoying, but unfortunately their system doesn't refuse bets if the odds go against you, only if the odds go in your faovr then you have the option to re-accept the bet.

You might be correct about it. If it is like that I do not recommend it to anyone. In my opinion it can be called scam.