BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control

[ghostingura2]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Because we are undergoing maintenance, I will investigate and provide you with a clear response later.

However, I strongly suggest that you provide the correct Game ID to live support for a reevaluation. From your screenshots, it is evident that the ID you provided to live support and the one posted in the community are entirely different.

Edit: We have looked into your case. In Game ID 237426650577804943, you placed a $500 bet and successfully won $807. You received the winnings, and shortly after, you continued betting with that amount. Everything appears to be in order with the initial bet.

As for the confusion with live support informing you of a loss, it seems to be a result of an incorrect game ID provided during the conversation. I hope this clarifies the situation for you.

Edit: We have looked into your case. In Game ID 237426650577804943, you placed a $500 bet and successfully won $807. You received the winnings, and shortly after, you continued betting with that amount. Everything appears to be in order with the initial bet.

Hello, you are not right about this.
The bet was missing in history, and It was paid 3 hours later as you can see here, so it wasnt "shortly": https://imgur.com/a/2sbhUT7

During this period I couldn't even see the bet anywhere but only on Bill history as I proved. Due to that I was unable to counter bet my winning bet.

[1715339327]

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[1715339327]

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[BC.Game Support]

I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the presumed winnings to counter-bet another wager is considered unrelated to this case.

[ghostingura2]

I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the winnings to counter-bet another wager is considered unrelated to this case.

Neither getting any compensation for this bug bounty/report?

Using the winnings to counter bet is related - because this bet was gone and when I placed the other bets I was counting with this funds to be paid, to counter-bet it. I don't understand how can it be unrelated.
I use the money from my balance and for winnings to protect big bets as it was the case.

[holydarkness]

I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the winnings to counter-bet another wager is considered unrelated to this case.

Neither getting any compensation for this bug bounty/report?

Using the winnings to counter bet is related - because this bet was gone and when I placed the other bets I was counting with this funds to be paid, to counter-bet it. I don't understand how can it be unrelated.
I use the money from my balance and for winnings to protect big bets as it was the case.

How is this a bug that deserves a bug bounty and not a simple glitch? By the way, you haven't answer to my previous question on the reason you inquire for a different bet ID to their live support and the relevancy of those ID being inquired to this situation.

[ghostingura2]

I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the winnings to counter-bet another wager is considered unrelated to this case.

Neither getting any compensation for this bug bounty/report?

Using the winnings to counter bet is related - because this bet was gone and when I placed the other bets I was counting with this funds to be paid, to counter-bet it. I don't understand how can it be unrelated.
I use the money from my balance and for winnings to protect big bets as it was the case.

How is this a bug that deserves a bug bounty and not a simple glitch? By the way, you haven't answer to my previous question on the reason you inquire for a different bet ID to their live support and the relevancy of those ID being inquired to this situation.

I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

How is this a bug that deserves a bug bounty and not a simple glitch?

It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.

[holydarkness]

I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

How is this a bug that deserves a bug bounty and not a simple glitch?

It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.

Like... Placing a bet against the one you previously placed? Like a sure-bet? Is that even allowed? Anyway, pure curiosity, why do you even bother clicking the copy button for that bet ID? I mean, I can understand if you misclicked it due to it being in a close proximity with the bet ID in question, like being next to it or so, but they're very far apart, and the bet amount were not even close.

I have to agree that the initial ruling that bet ID #...9437 was initially lost, disappeared from the history, and later on revised as a winning is a curious thing, annoying perhaps, but I still don't think that counts as a bug. A glitch at best. Regarding this, BC.Game Support, can you shed some light into this matter and tell us how could this event occured? Does the sportsbook provider revised the final result or something?

[ghostingura2]

I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

How is this a bug that deserves a bug bounty and not a simple glitch?

It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.

Like... Placing a bet against the one you previously placed? Like a sure-bet? Is that even allowed? Anyway, pure curiosity, why do you even bother clicking the copy button for that bet ID? I mean, I can understand if you misclicked it due to it being in a close proximity with the bet ID in question, like being next to it or so, but they're very far apart, and the bet amount were not even close.

I have to agree that the initial ruling that bet ID #...9437 was initially lost, disappeared from the history, and later on revised as a winning is a curious thing, annoying perhaps, but I still don't think that counts as a bug. A glitch at best. Regarding this, BC.Game Support, can you shed some light into this matter and tell us how could this event occured? Does the sportsbook provider revised the final result or something?

yes it is allowed obviously, wtf? why shouldn't it be allowed?

I copied the other betid to request it to be resolved because that one was stucked aswell but at least that open I could see in history.
In avg BC.Game might pay their bets within 1 minute. 3 hours you find normal? disappearing from history is normal? no it isn't, so it is a bug.

The only fact I know, is that I lost over 1k$ because of that bug.

I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

How is this a bug that deserves a bug bounty and not a simple glitch?

It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.

Like... Placing a bet against the one you previously placed? Like a sure-bet? Is that even allowed? Anyway, pure curiosity, why do you even bother clicking the copy button for that bet ID? I mean, I can understand if you misclicked it due to it being in a close proximity with the bet ID in question, like being next to it or so, but they're very far apart, and the bet amount were not even close.

I have to agree that the initial ruling that bet ID #...9437 was initially lost, disappeared from the history, and later on revised as a winning is a curious thing, annoying perhaps, but I still don't think that counts as a bug. A glitch at best. Regarding this, BC.Game Support, can you shed some light into this matter and tell us how could this event occured? Does the sportsbook provider revised the final result or something?

bet ID #...9437 wasn't initially marked as a loss but later turned into a win. The deduction of $500 shown in the screenshot represents the record of OP's bet, not an indication of a loss. Typically, there is a notification when a user wins, but no notification is given for a loss. Since OP placed a Combo bet, as evident in the screenshot, the second match had just started when the bet was placed. However, this tennis match lasted nearly 3 hours, explaining why OP received the notification of winning after 3 hours.

Hello,
Here is the bet: https://i.imgur.com/dUWQJjZ.png


The second match might take 3 hours or 1000 hours to be completed it doesn't matter because my bet was in Game 1 Set 1 winner.
So this makes no sense:

However, this tennis match lasted nearly 3 hours, explaining why OP received the notification of winning after 3 hours.

I also had other bets with this tennis game, all of those were settled immediatly, so please review that incorrect info that you have.



So my bet was won about 10 minutes after being placed. Thats why I freaked out, because I didn't receive the winnings and you removed the bet from the bet history.

Once again, I was counting with those winnings to protect my other bet as I stated here in this forum and in chat support.


[moderator's note: consecutive posts merged]

[BC.Game Support]

I apologize for the confusion in my previous response. I have confirmed with the sportsbook team, and on that day, they had a release that slightly affected the bet settlement time. Now, the issue is resolved.

[ghostingura2]

I apologize for the confusion in my previous response. I have confirmed with the sportsbook team, and on that day, they had a release that slightly affected the bet settlement time. Now, the issue is resolved.

And why did it disappeared from history during 3 hours? couldn't they warn the users about that? that was my only bet that was delayed and I needed those funds to counterbet the other bet as I explained.

Now, the issue is resolved.

Now I loss over 1.4k$ due to that release. This was the only bet affected from my end. I reported it immediatly and I couldn't get a way to cashout my other winning bet or counter-betting it. It is frustrating as hell.

Thats why I requested to void the bets placed during that period - im not asking much.

[holydarkness]

yes it is allowed obviously, wtf? why shouldn't it be allowed?

Because by doing so, you'll win with whatever outcome a match is ended? You bet for the winning of both parties. I am not sure that is allowed.

I copied the other betid to request it to be resolved because that one was stucked aswell but at least that open I could see in history.
In avg BC.Game might pay their bets within 1 minute. 3 hours you find normal? disappearing from history is normal? no it isn't, so it is a bug.

The only fact I know, is that I lost over 1k$ because of that bug.

And you lost USD 1,000 [or 1,400 USD, not sure which, it kept changing] because you can't counter-bet with the winning fund of the said match?

[...]

Now, the issue is resolved.

Now I loss over 1.4k$ due to that release. This was the only bet affected from my end. I reported it immediatly and I couldn't get a way to cashout my other winning bet or counter-betting it. It is frustrating as hell.

Thats why I requested to void the bets placed during that period - im not asking much.

You're asking to void the bet... that you lost? Under the argument that you can't counter-bet it because the fund [that should be gotten from the other bet, the missing bet] did not reach your account in time for you to place the said bet? If it is a bug and you're truly seeking for a fair outcome, shouldn't the one being voided is the buggy-glitchy one, the #...9437, instead of the one where you can't place a counter-bet, #...1082, since #...1082 didn't have any problem? You sure you want them to void #...9437? You won that bet, so they would remove some balance from your account.

[ghostingura2]

Because by doing so, you'll win with whatever outcome a match is ended? You bet for the winning of both parties. I am not sure that is allowed.

You are clearly wrong and I'm not explaining you how does sports betting works sorry - but you are wrong with that assumption.
Ok, I'll: https://i.imgur.com/y9CbybK.png so if you are saying if you bet on both teams you win? then you should be a billionaire with that trick

You're asking to void the bet... that you lost? Under the argument that you can't counter-bet it because the fund [that should be gotten from the other bet, the missing bet] did not reach your account in time for you to place the said bet? If it is a bug and you're truly seeking for a fair outcome, shouldn't the one being voided is the buggy-glitchy one, the #...9437, instead of the one where you can't place a counter-bet, #...1082, since #...1082 didn't have any problem? You sure you want them to void #...9437? You won that bet, so they would remove some balance from your account.

Yes they shall void them all during that period when they had issues. The won bets and the lost ones.

[AHOYBRAUSE]

I apologize for the confusion in my previous response. I have confirmed with the sportsbook team, and on that day, they had a release that slightly affected the bet settlement time. Now, the issue is resolved.

And why did it disappeared from history during 3 hours? couldn't they warn the users about that? that was my only bet that was delayed and I needed those funds to counterbet the other bet as I explained.

Now, the issue is resolved.

Now I loss over 1.4k$ due to that release. This was the only bet affected from my end. I reported it immediatly and I couldn't get a way to cashout my other winning bet or counter-betting it. It is frustrating as hell.

Thats why I requested to void the bets placed during that period - im not asking much.

You already got 1000$ refunded and now you are back for more??
Seriously, you already blamed rollbit for not banning you because of your addiction and now you are coming up with a new story? Do yourself and us a favour and self exclude from bc as well. This is just a waste of time for everybody involved, especially bs support and holydarkness.

Their grading of bets is in their hand, not in yours. When it takes 3 hours it takes 3 hours.
If you wanted to counter bet make a deposit and do so. Complaining that you lost money because they "didn't pay you on time" is crazy.
You seriously blame them for your own wrong decision, betting on the wrong team, that's hilarious!

Well, at least you lost the 1000$ back they refunded you, karma is a b.

[holydarkness]

Because by doing so, you'll win with whatever outcome a match is ended? You bet for the winning of both parties. I am not sure that is allowed.

You are clearly wrong and I'm not explaining you how does sports betting works sorry - but you are wrong with that assumption.
Ok, I'll: https://i.imgur.com/y9CbybK.png so if you are saying if you bet on both teams you win? then you should be a billionaire with that trick

No, I am saying it will be a sure-bet, namely whatever the outcome of the game is, you'll get something. Compensating your total lost, at the very least, suppose your bet on the losing team is higher than on the winning team. Your case become more... serious because you seemingly placed a counter-bet when you know your first bet will be a losing one. Unless I am wrong?

You're asking to void the bet... that you lost? Under the argument that you can't counter-bet it because the fund [that should be gotten from the other bet, the missing bet] did not reach your account in time for you to place the said bet? If it is a bug and you're truly seeking for a fair outcome, shouldn't the one being voided is the buggy-glitchy one, the #...9437, instead of the one where you can't place a counter-bet, #...1082, since #...1082 didn't have any problem? You sure you want them to void #...9437? You won that bet, so they would remove some balance from your account.

Yes they shall void them all during that period when they had issues. The won bets and the lost ones.

So, #...9437? Given it is the only bet that has issue and got affected. There are no problem with other betting tickets. You sure about this? I am sure BC is more than happy to arrange it that's what you wish, but I don't think you'll be happy once it's voided.

[ghostingura2]

Because by doing so, you'll win with whatever outcome a match is ended? You bet for the winning of both parties. I am not sure that is allowed.

You are clearly wrong and I'm not explaining you how does sports betting works sorry - but you are wrong with that assumption.
Ok, I'll: https://i.imgur.com/y9CbybK.png so if you are saying if you bet on both teams you win? then you should be a billionaire with that trick

No, I am saying it will be a sure-bet, namely whatever the outcome of the game is, you'll get something. Compensating your total lost, at the very least, suppose your bet on the losing team is higher than on the winning team. Your case become more... serious because you seemingly placed a counter-bet when you know your first bet will be a losing one. Unless I am wrong?

You're asking to void the bet... that you lost? Under the argument that you can't counter-bet it because the fund [that should be gotten from the other bet, the missing bet] did not reach your account in time for you to place the said bet? If it is a bug and you're truly seeking for a fair outcome, shouldn't the one being voided is the buggy-glitchy one, the #...9437, instead of the one where you can't place a counter-bet, #...1082, since #...1082 didn't have any problem? You sure you want them to void #...9437? You won that bet, so they would remove some balance from your account.

Yes they shall void them all during that period when they had issues. The won bets and the lost ones.

So, #...9437? Given it is the only bet that has issue and got affected. There are no problem with other betting tickets. You sure about this? I am sure BC is more than happy to arrange it that's what you wish, but I don't think you'll be happy once it's voided.

Sure, void that bet. Then accordingly to the rules, all the other bets placed with those winnings would be cancelled aswell.

[AHOYBRAUSE]

So, #...9437? Given it is the only bet that has issue and got affected. There are no problem with other betting tickets. You sure about this? I am sure BC is more than happy to arrange it that's what you wish, but I don't think you'll be happy once it's voided.

Nothing needs to get voided here.
There are 2 bets he made .
Bet A, which won, but this bet disappeared for a while and was paid late, 3 hours late.

In the meantime he made a different bet on a different game/parley, that was bet B.
Since this bet wasn't going in the right direction he wanted to use the funds of bet A to counter bet bet B. That money wasn't yet in his account though.

Obviously if he wasn't broke he could just use funds from the wallet or deposit and do the counter bet. But looking at his betting history he blew all his funds real quick.  
So he is complaining that he wasn't paid "in time" to use this money for a different bet.

I don't see any reason for bc to make any refunds or voids. You can't calculate with money that you didn't receive yet.
That doesn't work in real life and certainly won't work in this case.

[holydarkness]

Sure, void that bet. Then accordingly to the rules, all the other bets placed with those winnings would be cancelled aswell.

Hmm... this is interesting. For the sake of my future reference, can you quote me the rule from their site that specify this? That any other bets that's made with a fund from a cancelled winning bet shall be cancelled as well?

[BitcoinGirl.Club]

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

Yeah I can see where I was wrong but the end result stills is in OPs favour, isn't it?
If the conclusion is the bet has been lost then no matter what the odd become the OP was not supposed to receive anything for the lost bet but he received the stake that he wagered. Or I got this wrong too?

[ghostingura2]

One more ghost bet that misses completely the bet history. This time I remembered to record a gif:

https://s9.gifyu.com/images/SFDGN.gif

Yes, I tried in other devices and other browser aswell: https://i.imgur.com/2EC7BvX.jpeg


This behaviour on active players like me is a big killer because I need to manager all the running up bets, and all the balances pending etc. It obviously affects all the bets placed between the disappearence of the bet and the reappearance of it...


Their answer: https://i.imgur.com/rml6YmX.png ...

All I request is to have the bets placed during that period voided.

[Shishir99]

What is going on? If there is something wrong with the platform and the sportsbook, why don't they disable sports betting during the working period? They should keep it under maintenance when they work on fixing bugs/glitches. Surely players get affected and they get scared when they see that their bet has disappeared. BC game has been actively solving all the issues in the past couple of weeks and they were recovering their lost reputation. If something like that continues to happen, this will ruin their reputation again. I suggest BC game to come up with a fix and make sure that such a thing does not happen again and again.

[ghostingura2]

What is going on? If there is something wrong with the platform and the sportsbook, why don't they disable sports betting during the working period? They should keep it under maintenance when they work on fixing bugs/glitches. Surely players get affected and they get scared when they see that their bet has disappeared. BC game has been actively solving all the issues in the past couple of weeks and they were recovering their lost reputation. If something like that continues to happen, this will ruin their reputation again. I suggest BC game to come up with a fix and make sure that such a thing does not happen again and again.

Thanks for sharing my thoughts. All I'm requesting is to void the bets on that period. The won bets and the lost bets. Their support can't say anything about the missing bets until they reappear some hours later it seems.