BC.GAME SCAM on SPORTS BETTING $1,456.74 + Irresponsible Gambling control

[ghostingura2]

Hello,

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<


It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)

Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.

I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).

$1000 is the total owed amount with this.

So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.

I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.

EDIT #1 26/02/2024 - My claim #1 is resolved - BC.Game refunded the bet.

EDIT #2 28/02/2024 - My claim #2 is still unresolved - BC make my bet disappeared doubting of myself and couldn't counter bet other running bets lost $1,456.74 on that period
About this case BC support offered a $500 compensation for this trouble, which I didn't accept in time, and it seems to be gone now, because I didn't saw their proposal before I continued messaging on thread. In my opinion the bets during those technical issue should be voided. The total amount is $1456.74 during that period.
Evidence here: https://imgur.com/a/r4PVgZR

EDIT #3 02/03/2024 - My claim #3 is still unresolved - BC doesn't comply with their own terms. They do not offer any account limitation. I have to choose between closing my account permanently and losing all the calendar bonus I was awarded, or keep my account open without any deposit or bet limitation
Solving this issue, would solve all the other pending issues because it happened before problem #1 and #2

As proved I stated my condition two weeks ago (it was on 18th february) - https://streamable.com/o9np4s and @holydarkness mentioned it here: https://i.imgur.com/ABx5BFQ.png
So, if my account was closed due to my addiction, they should stick with the date they noticed it - 18 February or 24 February - voiding all transactions made after that.
Once again, I requested my account to be limited because I couldn't have it closed otherwise I would lose their calendar bonus.
Regarding to their terms here: https://bc.game/help/responsible-gambling ( https://i.imgur.com/CuZNRmp.png ) I should be able to have my account limited refrain from depositing or lowering the maximum stakes.
BC.Game decided for themselfs to close my account and make me lose all the remaining calendar bonus.

[1715261761]

1715261761

[1715261761]

1715261761

[ghostingura2]

No words for this support guys:

https://ibb.co/pWybmzR
https://ibb.co/4g092bL

[BC.Game Support]

@ghostingura2 Can you please provide your screenshots of relevant bets in "My Bets" and the ticket ID. so we can have a further look.

[ghostingura2]

Apologize, the bet ID is 2370815141617995779.
https://i.imgur.com/voJxvCm.png

about ticket id: 5919314 and 5931572.

My point of view is: that bet couldn't be accepted at that odd. Your staff already confirmed that you knew the odd was 2.15 on the moment of the acceptance.
So, as I didn't confirm the intention of placing that bet with the odd 2.15, it couldn't had been placed with 1.5 so it should be voided.

Thanks

[CryptoHeadlineNews]

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

So if you don't mind, I will love to ask just two questions for further clarification.
1. Did the game played as predicted, and then the casino refused to pay you the amount won or neither the initial amount used in betting the game? (i.e $1000) Or,

2. Did the game played as predicted, and then the casino paid you while using the amount for the old odd (i.e 1.5 which is $1500) instead of the new odd of (i.e 2.15 which is $2150) Or,

3. Did the game not played as predicted, and then you are requesting for a refund since the bet wasn't accepted?


So which of the case are you anticipating for, as this will go a long way giving the casino representative a recap of what went wrong. Thanks

#CryptoheadlinNews

[ghostingura2]

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

So if you don't mind, I will love to ask just two questions for further clarification.
1. Did the game played as predicted, and then the casino refused to pay you the amount won or neither the initial amount used in betting the game? (i.e $1000) Or,

2. Did the game played as predicted, and then the casino paid you while using the amount for the old odd (i.e 1.5 which is $1500) instead of the new odd of (i.e 2.15 which is $2150) Or,

3. Did the game not played as predicted, and then you are requesting for a refund since the bet wasn't accepted?


So which of the case are you anticipating for, as this will go a long way giving the casino representative a recap of what went wrong. Thanks

#CryptoheadlinNews

The game not played as predicted, but it started with disadvantage from me against casino, when they accepted an outdated odd.
I placed dozens of bets and I know it was wrong. Their support continue saying that if I had another option selected the bet would be placed with 2.15 odd:
https://i.imgur.com/JtCDg2u.png

[JeromeTash]

As far as I know, when one is placing a bet and the odds change during the process. A prompt pops up informing the user that the odds have changed and asks if they would still accept the new odds and proceed.

I read the conversation between you and one of the support assistant and the way they responded does not give any confidence. Seems to be something like language barrier or not properly understanding the complaint. I believe their support in the forum will help follow up and give a better answer. Just be patient, OP.

[holydarkness]

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

So if you don't mind, I will love to ask just two questions for further clarification.
1. Did the game played as predicted, and then the casino refused to pay you the amount won or neither the initial amount used in betting the game? (i.e $1000) Or,

2. Did the game played as predicted, and then the casino paid you while using the amount for the old odd (i.e 1.5 which is $1500) instead of the new odd of (i.e 2.15 which is $2150) Or,

3. Did the game not played as predicted, and then you are requesting for a refund since the bet wasn't accepted?


So which of the case are you anticipating for, as this will go a long way giving the casino representative a recap of what went wrong. Thanks

#CryptoheadlinNews

The game played fine, with higher odds than its initial position when OP placed his bet. OP lost the bet and thus, whether the casino paid him or not should not be a question.



OP's issue here, unless I understand it wrongly, is that since the odds changed, his bets should not be accepted in the first place, and thus, voided.

[...] I believe their support in the forum will help follow up and give a better answer. Just be patient, OP.

He's here already.

[CryptoHeadlineNews]

The game not played as predicted, but it started with disadvantage from me against casino, when they accepted an outdated odd.
I placed dozens of bets and I know it was wrong. Their support continue saying that if I had another option selected the bet would be placed with 2.15 odd:
https://i.imgur.com/JtCDg2u.png

Judging from the conversation between you and the casino representative as given above, it clearly shows that the bet was accepted with the new odd of 2.15, of which I'm sure if only had the game played as predicted, what O.P would have won is $2150 and not $1500, but since he/she lost the bet, he has technically also lost his betting amount (i.e $1000).

OP's issue here, unless I understand it wrongly, is that since the odds changed, his bets should not be accepted in the first place, and thus, voided.

But why will such issued be raised after he (O.P) has lost his bet, where was he long before the game played to either cancel his bet or cash-out his fund since he wasn't okay with the changed of odds..I think this is already late, as this is a common issue we gamblers face every blessed day

WHY MUST IT BE NOW AFTER HE HAS LOST HIS BET TO COMPLAIN OF NOT BEEN OKAY WITH THE CHANGE OF ODDS? I THINK IT'S ALREADY LATE

[ghostingura2]

The game not played as predicted, but it started with disadvantage from me against casino, when they accepted an outdated odd.
I placed dozens of bets and I know it was wrong. Their support continue saying that if I had another option selected the bet would be placed with 2.15 odd:
https://i.imgur.com/JtCDg2u.png

Judging from the conversation between you and the casino representative as given above, it clearly shows that the bet was accepted with the new odd of 2.15, of which I'm sure if only had the game played as predicted, what O.P would have won is $2150 and not $1500, but since he/she lost the bet, he has technically also lost his betting amount (i.e $1000).

OP's issue here, unless I understand it wrongly, is that since the odds changed, his bets should not be accepted in the first place, and thus, voided.

But why will such issued be raised after he (O.P) has lost his bet, where was he long before the game played to either cancel his bet or cash-out his fund since he wasn't okay with the changed of odds..I think this is already late, as this is a common issue we gamblers face every blessed day

WHY MUST IT BE NOW AFTER HE HAS LOST HIS BET TO COMPLAIN OF NOT BEEN OKAY WITH THE CHANGE OF ODDS? I THINK IT'S ALREADY LATE

The bet couldn't be accepted with wrong odd on it. It is basic. And I complaint immediatly when I noticed it.
They knew the odd changed, and they didn't suspended that bet as they should. So I loss 1000$ immediatly after placing it as I couldn't even sell my bet by similar amount.

Code:

it clearly shows that the bet was accepted with the new odd of 2.15

It doesn't. Believe me: https://i.imgur.com/voJxvCm_d.webp?maxwidth=760&fidelity=grand
I wouldn't accept that odd because it means it would be on a point where my player had no advantage anymore. Thats why I don't accept odd changes automatically

[CryptoHeadlineNews]

The bet couldn't be accepted with wrong odd on it. It is basic. And I complaint immediatly when I noticed it.
They knew the odd changed, and they didn't suspended that bet as they should. So I loss 1000$ immediatly after placing it as I couldn't even sell my bet by similar amount.

I think I'm getting to understand your case fully right now, and for me I think if only you can proof that your complaint was made before the game was played and you lost it, then you truly deserve your betting refund (i.e $1000),  But if the complaint was made after the game got played and you lost it, then... (I reserved my comment). And I think it's at this point, I let the casino representative do this job regarding this case, as I'm really interested in this case and will love to see how it ends. However, I'm wishing you good luck.

[JeromeTash]

I think I'm getting to understand your case fully right now, and for me I think if only you can proof that your complaint was made before the game was played and you lost it, then you truly deserve your betting refund (i.e $1000),  But if the complaint was made after the game got played and you lost it, then... (I reserved my comment). And I think it's at this point, I let the casino representative do this job regarding this case, as I'm really interested in this case and will love to see how it ends. However, I'm wishing you good luck.

Whether the bet was lost or not. IMO, it's still not ethical to accept a bet that has an old odd when odds have already changed because it can later on cause issues. Let's put it the other way round. What if the odd had dropped from 1.5 to 1.2, OP stakes 1,000 and potential win is 1,500 according to the old odd instead of 1,200.

Do you think the sportsbook would stomach that? Personally, I don't think so. They would consider the bet void due to a system error and probably just refund the initial stake.

[holydarkness]

OP, I can't help but wondering about one thing: how will the change of odds affect your betting history? Granted, you'll be at a disadvantage with the situation where the old [and lower] odds being applied to you instead of the newer and higher odds, as you'll earn more if you have a winning bet. But your placed bet is a losing bet, and thus would 1.5 or 2.15 still matter and affect your decision regarding the bet? Will you cancel your bet on Fritz's winning because the odds changed?

[ghostingura2]

OP, I can't help but wondering about one thing: how will the change of odds affect your betting history? Granted, you'll be at a disadvantage with the situation where the old [and lower] odds being applied to you instead of the newer and higher odds, as you'll earn more if you have a winning bet. But your placed bet is a losing bet, and thus would 1.5 or 2.15 still matter and affect your decision regarding the bet? Will you cancel your bet on Fritz's winning because the odds changed?

Yes it affects. One point later I could be interested of selling my bet for $780, not by ~$300 or even counter betting.

Odds are important, and the timming is important aswell, otherwise why would we want better odds than 1.01?

They stated they didn't place my bet on the odd 2.15 because of a definition in odd options... it makes no sense. I proved they changed the odd before accepting my bet so it is a trick basically they are selling 80 apples by the price of 100, to see if the customer is not paying attention.

[holydarkness]

OP, I can't help but wondering about one thing: how will the change of odds affect your betting history? Granted, you'll be at a disadvantage with the situation where the old [and lower] odds being applied to you instead of the newer and higher odds, as you'll earn more if you have a winning bet. But your placed bet is a losing bet, and thus would 1.5 or 2.15 still matter and affect your decision regarding the bet? Will you cancel your bet on Fritz's winning because the odds changed?

Yes it affects. One point later I could be interested of selling my bet for $780, not by ~$300 or even counter betting.

Odds are important, and the timming is important aswell, otherwise why would we want better odds than 1.01?

They stated they didn't place my bet on the odd 2.15 because of a definition in odd options... it makes no sense. I proved they changed the odd before accepting my bet so it is a trick basically they are selling 80 apples by the price of 100, to see if the customer is not paying attention.

Which will make you... lose more? Because you placed more fund on a losing bet. How is this not a good thing that they didn't cancel your bet? I mean, I am not taking their side by saying what they did is nice, I am trying to understand your logic and POV. As for the counter-bet, is it realistically what would happen? You placed a bet, got the odd changed to a greater multiplier and your bet cancelled, will you bet on the opposite side? Especially coming from someone who would want a better odds than 1.01?

[AHOYBRAUSE]

OP, I can't help but wondering about one thing: how will the change of odds affect your betting history? Granted, you'll be at a disadvantage with the situation where the old [and lower] odds being applied to you instead of the newer and higher odds, as you'll earn more if you have a winning bet. But your placed bet is a losing bet, and thus would 1.5 or 2.15 still matter and affect your decision regarding the bet? Will you cancel your bet on Fritz's winning because the odds changed?

Yes it affects. One point later I could be interested of selling my bet for $780, not by ~$300 or even counter betting.

Odds are important, and the timming is important aswell, otherwise why would we want better odds than 1.01?

They stated they didn't place my bet on the odd 2.15 because of a definition in odd options... it makes no sense. I proved they changed the odd before accepting my bet so it is a trick basically they are selling 80 apples by the price of 100, to see if the customer is not paying attention.

Which will make you... lose more? Because you placed more fund on a losing bet. How is this not a good thing that they didn't cancel your bet? I mean, I am not taking their side by saying what they did is nice, I am trying to understand your logic and POV. As for the counter-bet, is it realistically what would happen? You placed a bet, got the odd changed to a greater multiplier and your bet cancelled, will you bet on the opposite side? Especially coming from someone who would want a better odds than 1.01?

I have to admit, the whole story doesn't look nice and the support clearly gave a wrong information.
When you click on "don't accept odds changes" then any odds change should stop accepting a live bet, that's how it is handed on any site I know.
On the other hand though, OP is kind of weird. Posting the same story with multiple accounts and with his 2nd account he also made a scam accusation against rollbit that they didn't enforce self exclusion on him because of his "gambling addictions.
I summarized this here:

https://bitcointalk.org/index.php?topic=5088875.msg63707686#msg63707686
https://bitcointalk.org/index.php?topic=5394559.msg63707696#msg63707696

So I am not sure if helping this guy isn't a waste of your time @holydarkness.

[holydarkness]

[...]
On the other hand though, OP is kind of weird. Posting the same story with multiple accounts and with his 2nd account he also made a scam accusation against rollbit that they didn't enforce self exclusion on him because of his "gambling addictions.
I summarized this here:

https://bitcointalk.org/index.php?topic=5088875.msg63707686#msg63707686
https://bitcointalk.org/index.php?topic=5394559.msg63707696#msg63707696

So I am not sure if helping this guy isn't a waste of your time @holydarkness.

BC.Game Support, I believe you can get his BC ID from his bets and ticket number? If not, I believe this screenshot will help, it's partial, but I think you can zeroing into the account by matching it with other details provided by OP.



Do you mind to consider to place him in an exclusion as part of the Gamble Aware regulation? I believe he admit from other casino that he has problem with gambling addiction from his other account, as unearthed by AHOYBRAUSE and confirmed by OP himself from his deleted post, recalled archive below,

Is it illegal to have 2 accounts in bitcointalk.org? Can you focus on the claim itself? Obviously not because you might be sucking some bonus to make such useless posts. As you can see rollbit gave me reason before aswell. Is that why you are mad?

Maybe I'm addicted, maybe my English is not the best but I'm not spending my time here if I hadn't reason. I already provided a lot of evidences here.

And OP, you haven't respond to my previous question: how is this not a good thing that they didn't cancel your bet and prevent you from losing more? Given your bet is a losing bet.

[ghostingura2]

[...]
On the other hand though, OP is kind of weird. Posting the same story with multiple accounts and with his 2nd account he also made a scam accusation against rollbit that they didn't enforce self exclusion on him because of his "gambling addictions.
I summarized this here:

https://bitcointalk.org/index.php?topic=5088875.msg63707686#msg63707686
https://bitcointalk.org/index.php?topic=5394559.msg63707696#msg63707696

So I am not sure if helping this guy isn't a waste of your time @holydarkness.

BC.Game Support, I believe you can get his BC ID from his bets and ticket number? If not, I believe this screenshot will help, it's partial, but I think you can zeroing into the account by matching it with other details provided by OP.



Do you mind to consider to place him in an exclusion as part of the Gamble Aware regulation? I believe he admit from other casino that he has problem with gambling addiction from his other account, as unearthed by AHOYBRAUSE and confirmed by OP himself from his deleted post, recalled archive below,

Is it illegal to have 2 accounts in bitcointalk.org? Can you focus on the claim itself? Obviously not because you might be sucking some bonus to make such useless posts. As you can see rollbit gave me reason before aswell. Is that why you are mad?

Maybe I'm addicted, maybe my English is not the best but I'm not spending my time here if I hadn't reason. I already provided a lot of evidences here.

And OP, you haven't respond to my previous question: how is this not a good thing that they didn't cancel your bet and prevent you from losing more? Given your bet is a losing bet.

After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?

[Get-Paid.com]

One fact is that this bet shouldn't ever be placed.

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

For instance, you try to risk $1,000 on 1.50 and then the odds drop to 1.20 then the the bet wouldn't be accepted and the system would ask you if you wish to proceed with this new price.

However,

With this provider if the odds go against you and you chose to place the bet at 1.50 despite the fact that after a mili second the odds changed from 1.50 to 2.15 - then it's unfortunately too late and you would have to accept the fact the click of the mouse to submit the bet was accepted by the provider and that's what happened here.

Yes, it is annoying, but unfortunately their system doesn't refuse bets if the odds go against you, only if the odds go in your faovr then you have the option to re-accept the bet.

[ghostingura2]

One fact is that this bet shouldn't ever be placed.

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

For instance, you try to risk $1,000 on 1.50 and then the odds drop to 1.20 then the the bet wouldn't be accepted and the system would ask you if you wish to proceed with this new price.

However,

With this provider if the odds go against you and you chose to place the bet at 1.50 despite the fact that after a mili second the odds changed from 1.50 to 2.15 - then it's unfortunately too late and you would have to accept the fact the click of the mouse to submit the bet was accepted by the provider and that's what happened here.

Yes, it is annoying, but unfortunately their system doesn't refuse bets if the odds go against you, only if the odds go in your faovr then you have the option to re-accept the bet.

You might be correct about it. If it is like that I do not recommend it to anyone. In my opinion it can be called scam.

[Shishir99]

Another BC game drama? They just solved almost all the previous scam accusations and If I am not wrong, all the scam accusations were created because of their unprofessional support. I appreciated their work because they handled the accusations well and everything seems fine for now. I am not playing there, so I don't know who their support agents are at this moment.

If I judge them from the screenshots, this is another failure of their support agents. To @OP, since BC game support already responded to this thread, I would like to ask you to wait a little more and allow them to come up with their result.

[holydarkness]

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

[...]

If I may guess from OP's gif, I think the system actually works the opposite of what you described. BC have three options for odds change: [1] accept any odds change, [2] accept higher odds change, [3] don't accept odds change.

Option 1 will place bets regardless of any odds change, be it 1.5 lowered to 1.2, or increased to 2.15. Option 2 will only accept if the situation like OP's case happened, where the odds change to a higher one, from 1.5 to 2.15, and reject a bet when it goes lower, to 1.2 for instance. Selecting option number 3 will give warning and confirmation to accept change like the one on OP's gif, rejecting any bets without second confirmation.

After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?

True that no one can be 100% sure that you will place another bet with the cancelled fund, but I think that is a safe assumption to take. That said, I have to agree that the bet should not be valid.

These two assumptions, though seemingly contradictive at first, intersected at a question of opportunity, namely whether it is intentional or not; if you lose, you can claim that the bet should not be valid and ask for a refund, if you win, you demanded that the winning amount should be according to the new odds.

When do you notice the situation and how soon after it you contacted their support to ask for cancellation? Do you have proof to back up this claim, i.e. you reach them soonest after you realize that the odds changed and the bet shouldn't be valid, and that happened before the match ended?

Further, have you do KYC? As I believe you're well versed from your previous case with Rollbit, KYC plays crucial role in exclusion. I believe, unlike Rollbit, you only have one account in BC? If it's not KYCed, do you mind to perform it to help with exclusion to get you away from your addiction?

BC.Game Support, can you check your ticket log and confirm that the situation here is all that transpired? If OP tell everything in full truth, and that your system should have rejected the bet due to the odd change [like what I explained on the earlier part above to Get-Paid.com] but it somehow didn't, then I have to agree that the bet should not be valid [regardless whether OP will instantly re-place his bet with that cancelled fund or not] and the fund should be returned.

[ghostingura2]

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

[...]

If I may guess from OP's gif, I think the system actually works the opposite of what you described. BC have three options for odds change: [1] accept any odds change, [2] accept higher odds change, [3] don't accept odds change.

Option 1 will place bets regardless of any odds change, be it 1.5 lowered to 1.2, or increased to 2.15. Option 2 will only accept if the situation like OP's case happened, where the odds change to a higher one, from 1.5 to 2.15, and reject a bet when it goes lower, to 1.2 for instance. Selecting option number 3 will give warning and confirmation to accept change like the one on OP's gif, rejecting any bets without second confirmation.

After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?

True that no one can be 100% sure that you will place another bet with the cancelled fund, but I think that is a safe assumption to take. That said, I have to agree that the bet should not be valid.

These two assumptions, though seemingly contradictive at first, intersected at a question of opportunity, namely whether it is intentional or not; if you lose, you can claim that the bet should not be valid and ask for a refund, if you win, you demanded that the winning amount should be according to the new odds.

When do you notice the situation and how soon after it you contacted their support to ask for cancellation? Do you have proof to back up this claim, i.e. you reach them soonest after you realize that the odds changed and the bet shouldn't be valid, and that happened before the match ended?

Further, have you do KYC? As I believe you're well versed from your previous case with Rollbit, KYC plays crucial role in exclusion. I believe, unlike Rollbit, you only have one account in BC? If it's not KYCed, do you mind to perform it to help with exclusion to get you away from your addiction?

BC.Game Support, can you check your ticket log and confirm that the situation here is all that transpired? If OP tell everything in full truth, and that your system should have rejected the bet due to the odd change [like what I explained on the earlier part above to Get-Paid.com] but it somehow didn't, then I have to agree that the bet should not be valid [regardless whether OP will instantly re-place his bet with that cancelled fund or not] and the fund should be returned.

Hello! Thanks for keeping interest in helping and helping in fact.

Regarding to their system, in this case, it normally warns me that the odd changed, no matter if it rises or falls - and it requires me to accept the odd changes before placing the bet - and it is the correct usage.
On that particular bet it was the only time it didn't happened so as soon I noticed the odd changed I took that screenshot.
I believe it was an isolated case but it happened when it shouldn't, and yes their support is just bad - it seems to be talking to walls all the times - I already gave up trying. Now my only hope is this thread.

I contacted them immediatly after this happens (please refer to this fact: https://imgur.com/a/Y8niyRk )
You can see it was placed in the exactly same minute - and the game was 30-15 (it ended 30:40) so 3 points were played after that that is more than 1 minute.

Yes I did the KYC fully, and I only have one account with BC.

Thanks once again.

[JeromeTash]

The bet was placed because you clicked on the screen to bet it.
Now unlike Stake, this provider (same provider for BetFury and others) only refuses your bet if the odds go in your favor.

For instance, you try to risk $1,000 on 1.50 and then the odds drop to 1.20 then the the bet wouldn't be accepted and the system would ask you if you wish to proceed with this new price.

However,

With this provider if the odds go against you and you chose to place the bet at 1.50 despite the fact that after a mili second the odds changed from 1.50 to 2.15 - then it's unfortunately too late and you would have to accept the fact the click of the mouse to submit the bet was accepted by the provider and that's what happened here.

Yes, it is annoying, but unfortunately their system doesn't refuse bets if the odds go against you, only if the odds go in your faovr then you have the option to re-accept the bet.

I don't know if Rollbit uses the same provider or not, but they won't accept your bet if the odds rise or drop. An alert will be issued once the odds change, and you have to accept the new changes before you can place a bet. That's what I have always known happens

Selectively accepting or rejecting odd changes is definitely unfair IMO.

[BC.Game Support]

Hello,

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<


It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)

Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.

I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).

$1000 is the total owed amount with this.

So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.

I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

[ghostingura2]

Hello,

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<


It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)

Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.

I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).

$1000 is the total owed amount with this.

So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.

I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

Thank  you very much. I appreciate your help. I confirm I received the $1.000. I'm gonna update the title and remove the trustpilot bad review.

[CryptoHeadlineNews]

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

Thank  you very much. I appreciate your help. I confirm I received the $1.000. I'm gonna update the title and remove the trustpilot bad review.

Wow.. I'm really happy to see how this case finally end, as this very act just proves that BC.GAME is a casino that can really be trusted in the midst of others in the gambling industry.

[Shishir99]

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

Thanks for solving the issue. We all know that glitches can happen anywhere and that is unfortunate. If the user has enough proof of their claim, the support agent should investigate the case first before writing. They may ask users to wait till they investigate the case. However, BC game support agents did not improve themself. It's important to hire people who speak good English and understand how their platform works. You have to improve your support. All the cases here are just failures of support agents.

Thank  you very much. I appreciate your help. I confirm I received the $1.000. I'm gonna update the title and remove the trustpilot bad review.

Congratulations! That is how the community helps! You should give them a good feedback now.

[BitcoinGirl.Club]

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

[Mate2237]

EDIT 26/02/2024 - My claim is resolved - BC.Game refunded the bet.

Op since your issue has been resolved then you have to lock this thread. I know that there was misunderstanding between BC.Game and you and we it is good you guys settled the issue amicably. And next time you should make a thorough investigation before having issue with customers. And as BitcoinGirl.Club said, now the op is on the losing side because you only return his capital which was used to stake the game. Well the op is also happy because there was no loser in the game. And this type is things is not good because now the Op is even afraid to use your service because he would be thinking what will happen if he continues again.

Op as I said, you can close this thread to avoid further discussion but if you which to continue no problem but remember your issue has been resolved.

[ghostingura2]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

[Shishir99]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

Did you contact their live support regarding the new issue? Sometimes it could happen due to a glitch. Did you try to clear your browser data, log out, and log in again, basic troubleshoots that we do when we encounter issues? If not, then I suggest you to do these troubleshoots. If you have a screenshot, there is nothing to be worry about. But, I am curious what made you think that you should take a screenshot of your bet? Probably just out of curisity? Or are you trying to hide something?

Let's wait for BC game support.

[ghostingura2]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

Did you contact their live support regarding the new issue? Sometimes it could happen due to a glitch. Did you try to clear your browser data, log out, and log in again, basic troubleshoots that we do when we encounter issues? If not, then I suggest you to do these troubleshoots. If you have a screenshot, there is nothing to be worry about. But, I am curious what made you think that you should take a screenshot of your bet? Probably just out of curisity? Or are you trying to hide something?

Let's wait for BC game support.

Yes ofc I did. I tried on other device and it is gone aswell...

https://i.imgur.com/NiALybR.png

[Eternad]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Your issue can be easily solved through the use of live support. Seems like you really like escalating if there’s some minimal error in the casino. You didn’t provide screenshots too of your bet history that will prove the missing bet that you indicated on the current screenshot.

Live support can easily spot what’s wrong on your bets if you will just provide them BetID and screenshot of your bet. We forum user doesn’t any idea what’s going on your account because you and the support are the only person that can look on it. I have same issue like this before when using Betfury sportsbook but settled properly after I report the missing bet to the live support.

[JeromeTash]

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Are you trying to say what we are seeing right now in the screenshot completely disappeared afterward?

[ghostingura2]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Your issue can be easily solved through the use of live support. Seems like you really like escalating if there’s some minimal error in the casino. You didn’t provide screenshots too of your bet history that will prove the missing bet that you indicated on the current screenshot.

Live support can easily spot what’s wrong on your bets if you will just provide them BetID and screenshot of your bet. We forum user doesn’t any idea what’s going on your account because you and the support are the only person that can look on it. I have same issue like this before when using Betfury sportsbook but settled properly after I report the missing bet to the live support.

I contacted them and they refuse to help me via chat. Yes I provided you the screenshot that shows this. Look for a 500$ bet and you will find it.

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Are you trying to say what we are seeing right now in the screenshot completely disappeared afterward?

Yes! I'm saying that.

I'm wondering, do I need to be screen recording to play on BC.Game casino?

The support is just anoying. I provided them the betid it should be more than enough.. and they requests for screenshots and more screenshots.

I placed a bet and 500$ was deducted from my pocket. It disappeared and wasn't credited the winnings neither the bet amount...


Edit: they raised a ticket... 5944937

I'm able to see the bet in transaction history here: https://i.imgur.com/NI36k92.png

So frustrating... I needed that amount to counterbet this bet now... and I'm screwed: https://i.imgur.com/d5PV8GD.png ...

Edit2: I'm done... now the open bet is loss and I couldn't counter bet because BC couldn't pay me in time... fantastic...

@BC can I have a compensation for this at least?! I stated my intention to counter bet with it on chat... and here on forum in time!

Edit3: BC answered stating it was a loss bet in their end, but they can't even tell me what leg is incorrectly settled.... https://imgur.com/a/ZTGhZqQ
I continue not even spotting it in my bet history, only on transaction history.

I had no cashin option because their system still didn't confirm the game that was won long time ago: https://i.imgur.com/HNRiFfQ.png

[moderator's note: consecutive posts merged]

[holydarkness]

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

[...]

That case was resolved, BC refunded the bet. OP then come with another case.

Yes! I'm saying that.

I'm wondering, do I need to be screen recording to play on BC.Game casino?

No, what you need is submitting a self-exclusion as it's been known that you have a gambling addiction. BC.Game Support, please heed this information and lock OP's account once this case got resolved. OP has given his consent to get himself locked from your platform once the previous case got closed [quoted below the horizontal line]

The support is just anoying. I provided them the betid it should be more than enough.. and they requests for screenshots and more screenshots.

I placed a bet and 500$ was deducted from my pocket. It disappeared and wasn't credited the winnings neither the bet amount...


Edit: they raised a ticket... 5944937

I'm able to see the bet in transaction history here: https://i.imgur.com/NI36k92.png

So frustrating... I needed that amount to counterbet this bet now... and I'm screwed: https://i.imgur.com/d5PV8GD.png ...

Edit2: I'm done... now the open bet is loss and I couldn't counter bet because BC couldn't pay me in time... fantastic...

@BC can I have a compensation for this at least?! I stated my intention to counter bet with it on chat... and here on forum in time!

Edit3: BC answered stating it was a loss bet in their end, but they can't even tell me what leg is incorrectly settled.... https://imgur.com/a/ZTGhZqQ
I continue not even spotting it in my bet history, only on transaction history.

I had no cashin option because their system still didn't confirm the game that was won long time ago: https://i.imgur.com/HNRiFfQ.png

I am reuploading your images so everybody can see them easier. I was about to reply to this thread around two hours ago, but I got something else to take care of and glad that I come back with their support already replied to you.




First of all, in regards to your reply to Shishir99 as below, small correction, you did not try it on other device, just different browser, as evident on the above image.

Yes ofc I did. I tried on other device and it is gone aswell...

https://i.imgur.com/NiALybR.png

Second, do you mind to show us your lost bet tab?

After refund my bet that shouldn't ever be accepted, you can close my account. No worries. I didn't like their support.

I didn't understand what you mean. If they don't refund it is 1000$ loss. If they refund you can't afirm I will play with it, neither losing it?!

One fact is that this bet shouldn't ever be placed. It seems everyone agree with that and the fact their live support is bad.

My ID is 30089880. Nothing to hide here. What else do you need?

[ghostingura2]

The bet is now back on History and Paid:
https://i.imgur.com/aSa9pRg.png
You can see that it was settled now - and yes it was missing all bet history.

I tried on my phone but I didnt share the screenshots, as  you may know it would be over 10 pages to cover 1 desktop page.

Also, you should had seen the chat history, the staff confirmed the bet was loss in their end, and they couldn't even tell me what leg was loss...

[holydarkness]

I got interested and spent a good time on the last few posts.

First of all, allow me to re-upload the entire screenshots you've ever provide for this recent case, so we can get a better grasp of the situation. I arrange them in a chronological way according to your post, and add some marker that should help things easier to understand,

[1]
[2]
[3]
[4]
[5]
[6]

And to summarize, the gist of what shown by each group of images for this cases are:

• Image 1 from group 1 as it shown the bet being placed
• Image from group 2, it shows that the bet is indeed missing. The bets are in chronological order, #...9437 that's made on 14.20 should be in between the two bets
• Image 1 from group 3, it shows that the bet is visible on the transaction, as well as an interesting fact that what OP inquire on the live support is for ID #...0124 and not #...9437 which become the root of this new accusation. Image 2 bears no relevancy on this case as it only showcased that OP needs the winning fund to counter-bet
• Group 4 shows that the live support declare that according to their system, it's a lost game, I strongly assume it's #...0124 and not #...9437
• Group 5... I'm not sure why is it even relevant to the situation
• Finally, group 6, the missing bets that's initially marked as lost bet was changed to a winning bet

I have several theories and mulling over some possibilities with the statements provided on this case season 2. But to be sure I get a better understanding and not jumping to conclusion, do you mind to explain to us regarding the point on group 3? Why do you inquire for a different bet ID than the one you raised as a problem on this case? What's the relevancy of that bet to your case?

[BC.Game Support]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Because we are undergoing maintenance, I will investigate and provide you with a clear response later.

However, I strongly suggest that you provide the correct Game ID to live support for a reevaluation. From your screenshots, it is evident that the ID you provided to live support and the one posted in the community are entirely different.

Edit: We have looked into your case. In Game ID 237426650577804943, you placed a $500 bet and successfully won $807. You received the winnings, and shortly after, you continued betting with that amount. Everything appears to be in order with the initial bet.

As for the confusion with live support informing you of a loss, it seems to be a result of an incorrect game ID provided during the conversation. I hope this clarifies the situation for you.

[ghostingura2]

Sorry but I'm figuring a new issue...

now a bet simply disappeared along with the owed amount.

https://imgur.com/a/OALNcS8

BetID: 2374266505778049437

I won the 3 legs... 807.59$

It disappeared from history as you can see on that screenshots. Luckly I have that screenshot...

Because we are undergoing maintenance, I will investigate and provide you with a clear response later.

However, I strongly suggest that you provide the correct Game ID to live support for a reevaluation. From your screenshots, it is evident that the ID you provided to live support and the one posted in the community are entirely different.

Edit: We have looked into your case. In Game ID 237426650577804943, you placed a $500 bet and successfully won $807. You received the winnings, and shortly after, you continued betting with that amount. Everything appears to be in order with the initial bet.

As for the confusion with live support informing you of a loss, it seems to be a result of an incorrect game ID provided during the conversation. I hope this clarifies the situation for you.

Edit: We have looked into your case. In Game ID 237426650577804943, you placed a $500 bet and successfully won $807. You received the winnings, and shortly after, you continued betting with that amount. Everything appears to be in order with the initial bet.

Hello, you are not right about this.
The bet was missing in history, and It was paid 3 hours later as you can see here, so it wasnt "shortly": https://imgur.com/a/2sbhUT7

During this period I couldn't even see the bet anywhere but only on Bill history as I proved. Due to that I was unable to counter bet my winning bet.

[BC.Game Support]

I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the presumed winnings to counter-bet another wager is considered unrelated to this case.

[ghostingura2]

I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the winnings to counter-bet another wager is considered unrelated to this case.

Neither getting any compensation for this bug bounty/report?

Using the winnings to counter bet is related - because this bet was gone and when I placed the other bets I was counting with this funds to be paid, to counter-bet it. I don't understand how can it be unrelated.
I use the money from my balance and for winnings to protect big bets as it was the case.

[holydarkness]

I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the winnings to counter-bet another wager is considered unrelated to this case.

Neither getting any compensation for this bug bounty/report?

Using the winnings to counter bet is related - because this bet was gone and when I placed the other bets I was counting with this funds to be paid, to counter-bet it. I don't understand how can it be unrelated.
I use the money from my balance and for winnings to protect big bets as it was the case.

How is this a bug that deserves a bug bounty and not a simple glitch? By the way, you haven't answer to my previous question on the reason you inquire for a different bet ID to their live support and the relevancy of those ID being inquired to this situation.

[ghostingura2]

I understand your concern, but unfortunately, we cannot fulfill your request to cancel all bets made after Game ID 2374266505778049437 as per your private message. We will investigate the issue you mentioned about not being able to see information after placing a bet. However, your proposal to use the winnings to counter-bet another wager is considered unrelated to this case.

Neither getting any compensation for this bug bounty/report?

Using the winnings to counter bet is related - because this bet was gone and when I placed the other bets I was counting with this funds to be paid, to counter-bet it. I don't understand how can it be unrelated.
I use the money from my balance and for winnings to protect big bets as it was the case.

How is this a bug that deserves a bug bounty and not a simple glitch? By the way, you haven't answer to my previous question on the reason you inquire for a different bet ID to their live support and the relevancy of those ID being inquired to this situation.

I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

How is this a bug that deserves a bug bounty and not a simple glitch?

It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.

[holydarkness]

I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

How is this a bug that deserves a bug bounty and not a simple glitch?

It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.

Like... Placing a bet against the one you previously placed? Like a sure-bet? Is that even allowed? Anyway, pure curiosity, why do you even bother clicking the copy button for that bet ID? I mean, I can understand if you misclicked it due to it being in a close proximity with the bet ID in question, like being next to it or so, but they're very far apart, and the bet amount were not even close.

I have to agree that the initial ruling that bet ID #...9437 was initially lost, disappeared from the history, and later on revised as a winning is a curious thing, annoying perhaps, but I still don't think that counts as a bug. A glitch at best. Regarding this, BC.Game Support, can you shed some light into this matter and tell us how could this event occured? Does the sportsbook provider revised the final result or something?

[ghostingura2]

I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

How is this a bug that deserves a bug bounty and not a simple glitch?

It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.

Like... Placing a bet against the one you previously placed? Like a sure-bet? Is that even allowed? Anyway, pure curiosity, why do you even bother clicking the copy button for that bet ID? I mean, I can understand if you misclicked it due to it being in a close proximity with the bet ID in question, like being next to it or so, but they're very far apart, and the bet amount were not even close.

I have to agree that the initial ruling that bet ID #...9437 was initially lost, disappeared from the history, and later on revised as a winning is a curious thing, annoying perhaps, but I still don't think that counts as a bug. A glitch at best. Regarding this, BC.Game Support, can you shed some light into this matter and tell us how could this event occured? Does the sportsbook provider revised the final result or something?

yes it is allowed obviously, wtf? why shouldn't it be allowed?

I copied the other betid to request it to be resolved because that one was stucked aswell but at least that open I could see in history.
In avg BC.Game might pay their bets within 1 minute. 3 hours you find normal? disappearing from history is normal? no it isn't, so it is a bug.

The only fact I know, is that I lost over 1k$ because of that bug.

I intended to use the winnings of the "disappeared bet" to counter bet the ongoing bet. That is the the relation between those 2 bets.

About the other betid I mentioned on chat it was a bug from my end - as I copied it incorrectly and I didnt double check with the printscreen I had taken...

How is this a bug that deserves a bug bounty and not a simple glitch?

It is anyoing and shady having your bet disappeared in bet history, also no one could tell me anything about it. I call it bug, you call it glitch nvm.
They pay the bets immediatly and as I show the evidence it was paid 3h later, and it was gone from bet history during that time - If I knew this could happen I wouldn't place such a multiple bet as I just did.

Like... Placing a bet against the one you previously placed? Like a sure-bet? Is that even allowed? Anyway, pure curiosity, why do you even bother clicking the copy button for that bet ID? I mean, I can understand if you misclicked it due to it being in a close proximity with the bet ID in question, like being next to it or so, but they're very far apart, and the bet amount were not even close.

I have to agree that the initial ruling that bet ID #...9437 was initially lost, disappeared from the history, and later on revised as a winning is a curious thing, annoying perhaps, but I still don't think that counts as a bug. A glitch at best. Regarding this, BC.Game Support, can you shed some light into this matter and tell us how could this event occured? Does the sportsbook provider revised the final result or something?

bet ID #...9437 wasn't initially marked as a loss but later turned into a win. The deduction of $500 shown in the screenshot represents the record of OP's bet, not an indication of a loss. Typically, there is a notification when a user wins, but no notification is given for a loss. Since OP placed a Combo bet, as evident in the screenshot, the second match had just started when the bet was placed. However, this tennis match lasted nearly 3 hours, explaining why OP received the notification of winning after 3 hours.

Hello,
Here is the bet: https://i.imgur.com/dUWQJjZ.png


The second match might take 3 hours or 1000 hours to be completed it doesn't matter because my bet was in Game 1 Set 1 winner.
So this makes no sense:

However, this tennis match lasted nearly 3 hours, explaining why OP received the notification of winning after 3 hours.

I also had other bets with this tennis game, all of those were settled immediatly, so please review that incorrect info that you have.



So my bet was won about 10 minutes after being placed. Thats why I freaked out, because I didn't receive the winnings and you removed the bet from the bet history.

Once again, I was counting with those winnings to protect my other bet as I stated here in this forum and in chat support.


[moderator's note: consecutive posts merged]

[BC.Game Support]

I apologize for the confusion in my previous response. I have confirmed with the sportsbook team, and on that day, they had a release that slightly affected the bet settlement time. Now, the issue is resolved.

[ghostingura2]

I apologize for the confusion in my previous response. I have confirmed with the sportsbook team, and on that day, they had a release that slightly affected the bet settlement time. Now, the issue is resolved.

And why did it disappeared from history during 3 hours? couldn't they warn the users about that? that was my only bet that was delayed and I needed those funds to counterbet the other bet as I explained.

Now, the issue is resolved.

Now I loss over 1.4k$ due to that release. This was the only bet affected from my end. I reported it immediatly and I couldn't get a way to cashout my other winning bet or counter-betting it. It is frustrating as hell.

Thats why I requested to void the bets placed during that period - im not asking much.

[holydarkness]

yes it is allowed obviously, wtf? why shouldn't it be allowed?

Because by doing so, you'll win with whatever outcome a match is ended? You bet for the winning of both parties. I am not sure that is allowed.

I copied the other betid to request it to be resolved because that one was stucked aswell but at least that open I could see in history.
In avg BC.Game might pay their bets within 1 minute. 3 hours you find normal? disappearing from history is normal? no it isn't, so it is a bug.

The only fact I know, is that I lost over 1k$ because of that bug.

And you lost USD 1,000 [or 1,400 USD, not sure which, it kept changing] because you can't counter-bet with the winning fund of the said match?

[...]

Now, the issue is resolved.

Now I loss over 1.4k$ due to that release. This was the only bet affected from my end. I reported it immediatly and I couldn't get a way to cashout my other winning bet or counter-betting it. It is frustrating as hell.

Thats why I requested to void the bets placed during that period - im not asking much.

You're asking to void the bet... that you lost? Under the argument that you can't counter-bet it because the fund [that should be gotten from the other bet, the missing bet] did not reach your account in time for you to place the said bet? If it is a bug and you're truly seeking for a fair outcome, shouldn't the one being voided is the buggy-glitchy one, the #...9437, instead of the one where you can't place a counter-bet, #...1082, since #...1082 didn't have any problem? You sure you want them to void #...9437? You won that bet, so they would remove some balance from your account.

[ghostingura2]

Because by doing so, you'll win with whatever outcome a match is ended? You bet for the winning of both parties. I am not sure that is allowed.

You are clearly wrong and I'm not explaining you how does sports betting works sorry - but you are wrong with that assumption.
Ok, I'll: https://i.imgur.com/y9CbybK.png so if you are saying if you bet on both teams you win? then you should be a billionaire with that trick

You're asking to void the bet... that you lost? Under the argument that you can't counter-bet it because the fund [that should be gotten from the other bet, the missing bet] did not reach your account in time for you to place the said bet? If it is a bug and you're truly seeking for a fair outcome, shouldn't the one being voided is the buggy-glitchy one, the #...9437, instead of the one where you can't place a counter-bet, #...1082, since #...1082 didn't have any problem? You sure you want them to void #...9437? You won that bet, so they would remove some balance from your account.

Yes they shall void them all during that period when they had issues. The won bets and the lost ones.

[AHOYBRAUSE]

I apologize for the confusion in my previous response. I have confirmed with the sportsbook team, and on that day, they had a release that slightly affected the bet settlement time. Now, the issue is resolved.

And why did it disappeared from history during 3 hours? couldn't they warn the users about that? that was my only bet that was delayed and I needed those funds to counterbet the other bet as I explained.

Now, the issue is resolved.

Now I loss over 1.4k$ due to that release. This was the only bet affected from my end. I reported it immediatly and I couldn't get a way to cashout my other winning bet or counter-betting it. It is frustrating as hell.

Thats why I requested to void the bets placed during that period - im not asking much.

You already got 1000$ refunded and now you are back for more??
Seriously, you already blamed rollbit for not banning you because of your addiction and now you are coming up with a new story? Do yourself and us a favour and self exclude from bc as well. This is just a waste of time for everybody involved, especially bs support and holydarkness.

Their grading of bets is in their hand, not in yours. When it takes 3 hours it takes 3 hours.
If you wanted to counter bet make a deposit and do so. Complaining that you lost money because they "didn't pay you on time" is crazy.
You seriously blame them for your own wrong decision, betting on the wrong team, that's hilarious!

Well, at least you lost the 1000$ back they refunded you, karma is a b.

[holydarkness]

Because by doing so, you'll win with whatever outcome a match is ended? You bet for the winning of both parties. I am not sure that is allowed.

You are clearly wrong and I'm not explaining you how does sports betting works sorry - but you are wrong with that assumption.
Ok, I'll: https://i.imgur.com/y9CbybK.png so if you are saying if you bet on both teams you win? then you should be a billionaire with that trick

No, I am saying it will be a sure-bet, namely whatever the outcome of the game is, you'll get something. Compensating your total lost, at the very least, suppose your bet on the losing team is higher than on the winning team. Your case become more... serious because you seemingly placed a counter-bet when you know your first bet will be a losing one. Unless I am wrong?

You're asking to void the bet... that you lost? Under the argument that you can't counter-bet it because the fund [that should be gotten from the other bet, the missing bet] did not reach your account in time for you to place the said bet? If it is a bug and you're truly seeking for a fair outcome, shouldn't the one being voided is the buggy-glitchy one, the #...9437, instead of the one where you can't place a counter-bet, #...1082, since #...1082 didn't have any problem? You sure you want them to void #...9437? You won that bet, so they would remove some balance from your account.

Yes they shall void them all during that period when they had issues. The won bets and the lost ones.

So, #...9437? Given it is the only bet that has issue and got affected. There are no problem with other betting tickets. You sure about this? I am sure BC is more than happy to arrange it that's what you wish, but I don't think you'll be happy once it's voided.

[ghostingura2]

Because by doing so, you'll win with whatever outcome a match is ended? You bet for the winning of both parties. I am not sure that is allowed.

You are clearly wrong and I'm not explaining you how does sports betting works sorry - but you are wrong with that assumption.
Ok, I'll: https://i.imgur.com/y9CbybK.png so if you are saying if you bet on both teams you win? then you should be a billionaire with that trick

No, I am saying it will be a sure-bet, namely whatever the outcome of the game is, you'll get something. Compensating your total lost, at the very least, suppose your bet on the losing team is higher than on the winning team. Your case become more... serious because you seemingly placed a counter-bet when you know your first bet will be a losing one. Unless I am wrong?

You're asking to void the bet... that you lost? Under the argument that you can't counter-bet it because the fund [that should be gotten from the other bet, the missing bet] did not reach your account in time for you to place the said bet? If it is a bug and you're truly seeking for a fair outcome, shouldn't the one being voided is the buggy-glitchy one, the #...9437, instead of the one where you can't place a counter-bet, #...1082, since #...1082 didn't have any problem? You sure you want them to void #...9437? You won that bet, so they would remove some balance from your account.

Yes they shall void them all during that period when they had issues. The won bets and the lost ones.

So, #...9437? Given it is the only bet that has issue and got affected. There are no problem with other betting tickets. You sure about this? I am sure BC is more than happy to arrange it that's what you wish, but I don't think you'll be happy once it's voided.

Sure, void that bet. Then accordingly to the rules, all the other bets placed with those winnings would be cancelled aswell.

[AHOYBRAUSE]

So, #...9437? Given it is the only bet that has issue and got affected. There are no problem with other betting tickets. You sure about this? I am sure BC is more than happy to arrange it that's what you wish, but I don't think you'll be happy once it's voided.

Nothing needs to get voided here.
There are 2 bets he made .
Bet A, which won, but this bet disappeared for a while and was paid late, 3 hours late.

In the meantime he made a different bet on a different game/parley, that was bet B.
Since this bet wasn't going in the right direction he wanted to use the funds of bet A to counter bet bet B. That money wasn't yet in his account though.

Obviously if he wasn't broke he could just use funds from the wallet or deposit and do the counter bet. But looking at his betting history he blew all his funds real quick.  
So he is complaining that he wasn't paid "in time" to use this money for a different bet.

I don't see any reason for bc to make any refunds or voids. You can't calculate with money that you didn't receive yet.
That doesn't work in real life and certainly won't work in this case.

[holydarkness]

Sure, void that bet. Then accordingly to the rules, all the other bets placed with those winnings would be cancelled aswell.

Hmm... this is interesting. For the sake of my future reference, can you quote me the rule from their site that specify this? That any other bets that's made with a fund from a cancelled winning bet shall be cancelled as well?

[BitcoinGirl.Club]

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

Yeah I can see where I was wrong but the end result stills is in OPs favour, isn't it?
If the conclusion is the bet has been lost then no matter what the odd become the OP was not supposed to receive anything for the lost bet but he received the stake that he wagered. Or I got this wrong too?

[ghostingura2]

One more ghost bet that misses completely the bet history. This time I remembered to record a gif:

https://s9.gifyu.com/images/SFDGN.gif

Yes, I tried in other devices and other browser aswell: https://i.imgur.com/2EC7BvX.jpeg


This behaviour on active players like me is a big killer because I need to manager all the running up bets, and all the balances pending etc. It obviously affects all the bets placed between the disappearence of the bet and the reappearance of it...


Their answer: https://i.imgur.com/rml6YmX.png ...

All I request is to have the bets placed during that period voided.

[Shishir99]

What is going on? If there is something wrong with the platform and the sportsbook, why don't they disable sports betting during the working period? They should keep it under maintenance when they work on fixing bugs/glitches. Surely players get affected and they get scared when they see that their bet has disappeared. BC game has been actively solving all the issues in the past couple of weeks and they were recovering their lost reputation. If something like that continues to happen, this will ruin their reputation again. I suggest BC game to come up with a fix and make sure that such a thing does not happen again and again.

[ghostingura2]

What is going on? If there is something wrong with the platform and the sportsbook, why don't they disable sports betting during the working period? They should keep it under maintenance when they work on fixing bugs/glitches. Surely players get affected and they get scared when they see that their bet has disappeared. BC game has been actively solving all the issues in the past couple of weeks and they were recovering their lost reputation. If something like that continues to happen, this will ruin their reputation again. I suggest BC game to come up with a fix and make sure that such a thing does not happen again and again.

Thanks for sharing my thoughts. All I'm requesting is to void the bets on that period. The won bets and the lost bets. Their support can't say anything about the missing bets until they reappear some hours later it seems.

[BabyBandit]

This is the silliest excuse I seen and this is more a perfect example of that you should not play with money you cant afford to lose.

Adult life is not for everyone. 

[holydarkness]

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

Yeah I can see where I was wrong but the end result stills is in OPs favour, isn't it?
If the conclusion is the bet has been lost then no matter what the odd become the OP was not supposed to receive anything for the lost bet but he received the stake that he wagered. Or I got this wrong too?

If I may jump in, yes, you get it correctly. The odds changed from 1.5 to 2.15 and it shouldn't affect OP's situation as his bet is a losing bet. However, he argued that he'll probably have a change of mind and took a different decision due to the odd change. Thus he insist it should be voided.

I assume BC choose to be the bigger man and out of a good gesture, they granted that request and voided the bet, thus OP got his balance back. Of which... he immediately use them to place another bet, which become the root of this recent issue.

It is worth to mention [in case you missed this piece of relevant information] that OP is a gambling addict, he raised an accusation against other casino [using his bitcointalk alt-account, which unearthed by AHOYBRAUSE], demanding a refund because he was self-excluded in one of his account but was able to made bets with his other account. He did not mention that he has two accounts on that casino during the self-exclusion request, arguing that they should have known because he made correspondence with... two of the casino's representative, through both of the email addresses, simultaneously. That case settled in his favor, and few days later he had this case with BC.

I asked BC's representative to put him in exclusion during his initial case, but that piece of information seemingly missed by their representative. I am currently in touch with a staff of BC, I am trying to get him placed in exclusion. Not because I have issue with OP [I see him much like other cases I attended] but simply and honestly because OP clearly need external help for his condition.


OP, ghostingura2, I am still waiting for that quote of their rules that said bets made from a cancelled winning shall be voided as well.

[ghostingura2]

I am late to it but let me make a guess.

The OP placed a bet, odd changed from 2.15 to 1.5, the accepted odd was 1.5 and the stake was $1000. But then OP lost the bet. You refunded the bet that was placed instead of making it a loss bet. If this was a winning bet then it does not make sense for OP to be happy with the refund only, he would needed his investment and the profit.

It's the other way round. The odd was 1.5 then it rose to 2.15 around about the same time OP was placing it. The system accepted the 1.5 odd instead of notifying him that the odds had changed. OP lost the bet, but he has been refunded the initial stake given system error which is fair enough.

Yeah I can see where I was wrong but the end result stills is in OPs favour, isn't it?
If the conclusion is the bet has been lost then no matter what the odd become the OP was not supposed to receive anything for the lost bet but he received the stake that he wagered. Or I got this wrong too?

If I may jump in, yes, you get it correctly. The odds changed from 1.5 to 2.15 and it shouldn't affect OP's situation as his bet is a losing bet. However, he argued that he'll probably have a change of mind and took a different decision due to the odd change. Thus he insist it should be voided.

I assume BC choose to be the bigger man and out of a good gesture, they granted that request and voided the bet, thus OP got his balance back. Of which... he immediately use them to place another bet, which become the root of this recent issue.

It is worth to mention [in case you missed this piece of relevant information] that OP is a gambling addict, he raised an accusation against other casino [using his bitcointalk alt-account, which unearthed by AHOYBRAUSE], demanding a refund because he was self-excluded in one of his account but was able to made bets with his other account. He did not mention that he has two accounts on that casino during the self-exclusion request, arguing that they should have known because he made correspondence with... two of the casino's representative, through both of the email addresses, simultaneously. That case settled in his favor, and few days later he had this case with BC.

I asked BC's representative to put him in exclusion during his initial case, but that piece of information seemingly missed by their representative. I am currently in touch with a staff of BC, I am trying to get him placed in exclusion. Not because I have issue with OP [I see him much like other cases I attended] but simply and honestly because OP clearly need external help for his condition.


OP, ghostingura2, I am still waiting for that quote of their rules that said bets made from a cancelled winning shall be voided as well.

I tried to limit my deposits and my stakes many times in case you don't know, but BC simply can't limit an account. If I request my account to be permanently closed I'll lose +- $500 in bonus (weekly and monthly bonus) considering my waggered amounts. So considering that, I'm not interested in closing my account.
Perhaps if they had closed my account in that day I wouldn't find such bugs in their system.

OP, ghostingura2, I am still waiting for that quote of their rules that said bets made from a cancelled winning shall be voided as well.

You are right, I was confusing to other casino, I tried to find it here but I couldn't. I apologize for that - it is my mistake.

What is your understanding for this ( bc.game/help/responsible-gambling ):

What BC.GAME Has In Place To Help Our Players
To assist players in keeping within their limits, we always suggest that gamblers who enter throughout site always check for the following guidelines and tools on the casinos' site:

• Game Session Timers
• Deposit Limits to can be set at the beginning of play.
• Set limits and provide tools to prevent underage gambling

I'm stating in the chat with their operators that I'm gambling addicted since February 18th yes... The only option is to close permanently my account... doing that I'll lose all the calendar bonus - which is inconvenient.

Look at this recommendations:
https://imgur.com/a/2sbv92D

Take a rest and deposit again is their solution to someone that wants to limit his deposits and is addicted


To make clear: they don't offer any session timer; any deposit limit; any stake limit; any loss limit; any limit at all.

[AHOYBRAUSE]

I tried to limit my deposits and my stakes many times in case you don't know, but BC simply can't limit an account. If I request my account to be permanently closed I'll lose +- $500 in bonus (weekly and monthly bonus) considering my waggered amounts. So considering that, I'm not interested in closing my account.
Perhaps if they had closed my account in that day I wouldn't find such bugs in their system.

First of all, how has the name of this "accusation" changed 3 times in the last 24 hours from $807.59 to $1,456.74 and now back down to 1000$??? hahaha

Weekly bonus for the casino was paid today, for sports is in some hours. I just caught you lying again.

I do the math for you.
So checking your sports IDs brought me to your account.
This account has wagered 70k and is VIP level 30. Since VIP level 30 requires 129000 XP I assume almost all your bets are coming from sports betting since it pays 2x XP. So far so good.

So, the maximum sports betting bonus per week is a lump sum of 150$ if you wagered 10k plus. Looking at your sports betting history you yourself provided I assume 10k is possible so 150$ is coming your way tomorrow.

About the monthly, that's a different story. It only pays 0.3$ (for gold VIP) for 1000$ wager, there is no lump sum. So if you would have wagered ALL your 70000$ this month (which can be possible, but only maybe) your wager would pay you a whopping 21$ monthly bonus. That's all you get.

Thats 150$ weekly sports bonus and 21$ monthly bonus. Now whats left is the recharge. But even if you wagered ALL your 70k this week the recharge would be around 7-8$ daily claim, but ONLY if all your 70k wager are from this week, which I highly doubt.

So how do you get to outstanding 500$ ??

Please elaborate.

[ghostingura2]

I tried to limit my deposits and my stakes many times in case you don't know, but BC simply can't limit an account. If I request my account to be permanently closed I'll lose +- $500 in bonus (weekly and monthly bonus) considering my waggered amounts. So considering that, I'm not interested in closing my account.
Perhaps if they had closed my account in that day I wouldn't find such bugs in their system.

First of all, how has the name of this "accusation" changed 3 times in the last 24 hours from $807.59 to $1,456.74 and now back down to 1000$??? hahaha

Weekly bonus for the casino was paid today, for sports is in some hours. I just caught you lying again.

I do the math for you.
So checking your sports IDs brought me to your account.
This account has wagered 70k and is VIP level 30. Since VIP level 30 requires 129000 XP I assume almost all your bets are coming from sports betting since it pays 2x XP. So far so good.

So, the maximum sports betting bonus per week is a lump sum of 150$ if you wagered 10k plus. Looking at your sports betting history you yourself provided I assume 10k is possible so 150$ is coming your way tomorrow.

About the monthly, that's a different story. It only pays 0.3$ (for gold VIP) for 1000$ wager, there is no lump sum. So if you would have wagered ALL your 70000$ this month (which can be possible, but only maybe) your wager would pay you a whopping 21$ monthly bonus. That's all you get.

Thats 150$ weekly sports bonus and 21$ monthly bonus. Now whats left is the recharge. But even if you wagered ALL your 70k this week the recharge would be around 7-8$ daily claim, but ONLY if all your 70k wager are from this week, which I highly doubt.

So how do you get to outstanding 500$ ??

Please elaborate.

First of all, how has the name of this "accusation" changed 3 times in the last 24 hours from $807.59 to $1,456.74 and now back down to 1000$??? hahaha

1000$ was the first claim - then I updated this claim with the disappeared bet of $807 then I updated it to the specific claimed amount of  $1,456.74 that is the total betted during the period that they had issues in their sportsbook that affected my bets.

Weekly bonus for the casino was paid today, for sports is in some hours. I just caught you lying again.

Lying where? what about the monthly rewards? funny

Please elaborate.

so good on mathematics and you forgot the past week in your equation?
I already got 499.12, I don't know the specific number to earn within some weeks, but it will be clearly over $500.
Can you now comment the rest of the points? Do you find their offer fair to addicteds?

This is the first casino I ever seen that cannot limit the deposits or bets.

Being $5 or $500 or $5000000000000 it is not good to lose it all if you have an health condition. Why do they state they can limit deposits if they can't in fact??

[AHOYBRAUSE]

807 was the first claim - then I updated it to the specific claimed amount of  $1,456.74 that is the total betted during the period that they had issues in their sportsbook that affected my bets.

so good on mathematics and you forgot the past week in your equation?
I already got 499.12, I don't know the specific number to earn within some weeks, but it will be clearly over $500.
Can you now comment the rest of the points? Do you find their offer fair to addicteds?

This is the first casino I ever seen that cannot limit the deposits or bets.

You got 499.12 for what exactly? Not for weekly bonus, that's impossible.
You have 70k wager life time! 70k is nothing.
I have 250k life time and I never got a bonus you are dreaming off, not even my first week where I wagered 200k. That's 3x your life time wager on the site.

Everything you got in bonus money (not monthly or weekly) was clearing the rake back BCD money from the deposit bonus + level ups. These are paid instantly and ONLY get paid if you continue to wager. They are not paid for past wager.

Weekly sports bonus is a maximum of 150$, that is the MAX amount, you can see that for yourself.
I calculated it all down for you, these are facts.
Your all time wager is a fact, 150$ max weekly is a fact, 0.30$ for 1000$ wager for monthly is a fact.

I don't care about what they offer to addicts, I care about this case and how you are trying to twist thinks to blackmail them. Anyway, I said what I wanted to say. You lost your money fair and square because you took risky parley bets that didn't pay. U can't blame someone for your own decision of choosing the wrong teams to bet on.
They paid you back 1000$ already, even though you also lost that bet fair and square when you made the decision to bet on the side. Sure the odds change was shitty but if it accepted the 2.1 or whatever it was your bet would have lost as well.
Now you lost that money and try to get more from them, that is ridiculous.


PS: Funny how you now suddenly talk about your "health condition". That didn't work for rollbit and it won't work here. Exclude yourself and get help. That's all there is to say.

[ghostingura2]

Answering similary to you:
I don't care about what you think, and I do not have any obligation to show anything to you. I received 499.12 since 17th February in bonus, appart of the $1000 in bonus.
Meaning if I had closed my account in 18th february as I stated my condition, I wouldn't get that amount.

Sure the odds change was shitty but if it accepted the 2.1 or whatever it was your bet would have lost as well.

If if if if if if if...Why keep talking about a solved issue?

Rollbit repaired their mistake and refunded the total deposited in case you didn't notice. Get a life, if you can't help anyone just stay in your corner you don't know what you are talking about.

[AHOYBRAUSE]

Answering similary to you:
I don't care about what you think, and I do not have any obligation to show anything to you. I received 499.12 since 17th February in bonus, appart of the $1000 in bonus.
Meaning if I had closed my account in 18th february as I stated my condition, I wouldn't get that amount.

Sure the odds change was shitty but if it accepted the 2.1 or whatever it was your bet would have lost as well.

If if if if if if if...Why keep talking about a solved issue?

Rollbit repaired their mistake and refunded the total deposited in case you didn't notice. Get a life, if you can't help anyone just stay in your corner you don't know what you are talking about.

LOL you are so funny.
The whole time it was about the technical issues and now that you see you don't get anything you try the mental problem route, that is hilarious.

And the picture you just sent me, let me break it down for you.

The 287$ VIP bonus is the combined level up plus recent weekly/monthly/recharge bonus that you got IN THE PAST.
The 209$ total general bonus is the redeemed rakeback deposit bonus where you get 5$ every 2500$ wagered + maybe telegram bonus and others.

Might be that it's the other way around with the names, but doesn't change anything.

So how do you think you have another 500$ coming your way?? I know it's useless to argue with you since you don't even understand what these bonus amounts are. You got them paid over time, a little here a little there for every level up ( since you are level 30 you got these 30 times) or every time you clicked on redeem bonus from the deposit bonus . So how will you continue getting these little bonus amounts without generating new wager??? 

That's why I said liar because you claimed you have 500$ coming, you have NOTHING but the 150$ weekly (if you even have 10k wager) and a micro monthly coming. Maybe some small recharge.  Nothing else is guaranteed. NOTHING.


By the way, THIS account you are using now has never stated anything on February 18th, haha.
Your other account mentioned that and ONLY in connection with rollbit.

Scrolling through your history I just saw you tried the same exact sob story with cloudbet last summer, same story, different casino.
You know you have this problem, still open new accounts and when you lose you try to blackmail them to get your money back. Won't work this time.

Not get some help, you seriously need it!!! Good night.

[ghostingura2]

Dude I didnt mention this: "have another 500$ coming your way"
I told in total I would lose $500. It is not $500 from now<  it is $500 from day 0.

By the way, THIS account you are using now has never stated anything on February 18th, haha.

are you a spy? how do you know all my conversation with them on chat or emails?

Have a good night <3 kisses GL with your MSc in BC casino. Buy some milk with the signature payment <3

just a bump on this to the others:

What is your understanding for this ( bc.game/help/responsible-gambling ):

What BC.GAME Has In Place To Help Our Players
To assist players in keeping within their limits, we always suggest that gamblers who enter throughout site always check for the following guidelines and tools on the casinos' site:

• Game Session Timers
• Deposit Limits to can be set at the beginning of play.
• Set limits and provide tools to prevent underage gambling

I'm stating in the chat with their operators that I'm gambling addicted since February 18th yes... The only option is to close permanently my account... doing that I'll lose all the calendar bonus - which is inconvenient.

Look at this recommendations:
https://imgur.com/a/2sbv92D

Take a rest and deposit again is their solution to someone that wants to limit his deposits and is addicted


To make clear: they don't offer any session timer; any deposit limit; any stake limit; any loss limit; any limit at all.

It is part of their terms and conditions, and they don't comply with it. Also what about their support answers to help this case?

[holydarkness]

Dude I didnt mention this: "have another 500$ coming your way"
I told in total I would lose $500. It is not $500 from now<  it is $500 from day 0.
[...]

Umm... to be fair, you kinda did, you're saying if you close your account permanently, you'll lose +- $500 in weekly and monthly bonus, quoted as below. Unless you try to convey a different message?

I tried to limit my deposits and my stakes many times in case you don't know, but BC simply can't limit an account. If I request my account to be permanently closed I'll lose +- $500 in bonus (weekly and monthly bonus) considering my waggered amounts. So considering that, I'm not interested in closing my account.
Perhaps if they had closed my account in that day I wouldn't find such bugs in their system.

While regarding this part of the post,

What is your understanding for this ( bc.game/help/responsible-gambling ):

What BC.GAME Has In Place To Help Our Players
To assist players in keeping within their limits, we always suggest that gamblers who enter throughout site always check for the following guidelines and tools on the casinos' site:

• Game Session Timers
• Deposit Limits to can be set at the beginning of play.
• Set limits and provide tools to prevent underage gambling

I'm stating in the chat with their operators that I'm gambling addicted since February 18th yes... The only option is to close permanently my account... doing that I'll lose all the calendar bonus - which is inconvenient.

Look at this recommendations:
https://imgur.com/a/2sbv92D

Take a rest and deposit again is their solution to someone that wants to limit his deposits and is addicted


To make clear: they don't offer any session timer; any deposit limit; any stake limit; any loss limit; any limit at all.

First of all, let's get one thing clear: you find it difficult to limit yourself, and you're really concerned that you'll lose your weekly gambling bonus [the technicalities and details involved in it, I'll leave that to AHOYBRAUSE], and it didn't occur to you that you need to exclude yourself? You're still trying to limit your time gambling instead of completely leaving the platform?

The lower part of the page you quoted their statement above actually describe the situation very well, which I think you conveniently left out because it didn't fit your narrative,



Now, I am not sure about time, deposit, and other limitation, and I've been trying to find more about that since I read your post, but they surely set one way of limitation that you can utilize: a duration of self-exclusion. The fact that you didn't know about it heavily implies that you have never visited their self-exclusion page.

[ghostingura2]

Umm... to be fair, you kinda did, you're saying if you close your account permanently, you'll lose +- $500 in weekly and monthly bonus, quoted as below. Unless you try to convey a different message?

My bad explaining myself in english sorry, I intended to say that If I had self excluded I would lose +-$500 that is the amount I already received (and as told I'm still pending over $200 in bonus from now). I'm still waiting for weekly and monthly bonus (in 14 days) it isn't stated in the site how it works, and it would be my 1st month to receive.

First of all, let's get one thing clear: you find it difficult to limit yourself, and you're really concerned that you'll lose your weekly gambling bonus [the technicalities and details involved in it, I'll leave that to AHOYBRAUSE], and it didn't occur to you that you need to exclude yourself? You're still trying to limit your time gambling instead of completely leaving the platform?

Since beginning, I was considering leaving the platform, but I didnt leave due to the bonus as I told. If I close my account permanently I had lose the bonus.

First of all, let's get one thing clear: you find it difficult to limit yourself, and you're really concerned that you'll lose your weekly gambling bonus [the technicalities and details involved in it, I'll leave that to AHOYBRAUSE], and it didn't occur to you that you need to exclude yourself? You're still trying to limit your time gambling instead of completely leaving the platform?

The best scenario would be blocking me from depositing or playing anymore in their site. That way I could at least receive the calendar bonus. I contacted their support to limit my bets or deposits and they told what you saw... there aren't any kind of limits they can apply...

Now, I am not sure about time, deposit, and other limitation, and I've been trying to find more about that since I read your post, but they surely set one way of limitation that you can utilize: a duration of self-exclusion. The fact that you didn't know about it heavily implies that you have never visited their self-exclusion page.

Once again, you are ignoring the fact if I request my account to be permanently closed I lose the bonus.
Also, those self-exclusions do nothing as you can apply for your account be reopened. The only way for now is losing the bonus but having the account closed.

Now, I am not sure about time, deposit, and other limitation

there are none

They could offer more ways to do it. Rollbit for example pays the calendar bonus after 30 days of self-exclusion.

Thanks once again

[ghostingura2]

It seems BC.Game, have a "mistake" in their terms afterall:
https://i.imgur.com/YDzTWzp.png

For them, limiting a bet, is limiting the lower amount. It is ridiculous.
I'm asking to receive the calendar bonus, or to issue a refund to the moment they knew I was addicted.

[AHOYBRAUSE]

It seems BC.Game, have a "mistake" in their terms afterall:
https://i.imgur.com/YDzTWzp.png

For them, limiting a bet, is limiting the lower amount. It is ridiculous.
I'm asking to receive the calendar bonus, or to issue a refund to the moment they knew I was addicted.

Just as I said, your initial "claim" got rejected because it was ridiculous and now you take the "I am addicted" sob story to a new level, for the 3rd casino in a row. Don't you feel any shame whatsoever???
Where will you go next? Stake? Sp.io?

YOU know you are addicted, it's called SELF EXCLUSION.
Also, when did you tell them you are addicted? Your other account said that in your other sob story accusation.
You think they care what you write with your numerous accounts in this forum?

OMG, you are so ridiculous, it's amazing.

[ghostingura2]

It seems BC.Game, have a "mistake" in their terms afterall:
https://i.imgur.com/YDzTWzp.png

For them, limiting a bet, is limiting the lower amount. It is ridiculous.
I'm asking to receive the calendar bonus, or to issue a refund to the moment they knew I was addicted.

Just as I said, your initial "claim" got rejected because it was ridiculous and now you take the "I am addicted" sob story to a new level, for the 3rd casino in a row. Don't you feel any shame whatsoever???
Where will you go next? Stake? Sp.io?

YOU know you are addicted, it's called SELF EXCLUSION.
Also, when did you tell them you are addicted? Your other account said that in your other sob story accusation.
You think they care what you write with your numerous accounts in this forum?

OMG, you are so ridiculous, it's amazing.

You are ridiculous aswell.
If I had self excluded I had lose the bonus I got as I told you.

They have in their terms they can limit deposits but they can't after all. Isn't it shady to you? I told them on February 18 I suffer from addiction requesting to limit my deposits so I could receive the weekly bonus - but they can't. I'm not the only one who started the "addiction" thing in this thread. It was you remember?

So yes they know I have that condition and they allow it.

If they don't care, I don't care. I'll let everyone knows for every forum I find that their protection to conditioned players like me are zero and they abuse on that.

Are you worried about your signature present fee?

Just for your curiosity, legal sites with decent licenses, are aware of my condition and they have a db to keep me out. It it wasn't those illegal casinos maybe I wasn't gambling anymore.

Also they work illegal in Portugal, they know and everyone knows. For me is OK, but after placing some bets as I did, I wanted to receive the weekly bonus and step out - which I couldn't because they can't limit the deposits. Then I got those 3 bets issues that the casino already confirmed if happened. You are who started taking the gambling addiction thing to the table so handle it now.

[AHOYBRAUSE]

You are ridiculous aswell.
If I had self excluded I had lose the bonus I got as I told you.

They have in their terms they can limit deposits but they can't after all. Isn't it shady to you? I told them on February 18 I suffer from addiction requesting to limit my deposits so I could receive the weekly bonus - but they can't. I'm not the only one who started the "addiction" thing in this thread. It was you remember?

So yes they know I have that condition and they allow it.

If they don't care, I don't care. I'll let everyone knows for every forum I find that their protection to conditioned players like me are zero and they abuse on that.

Are you worried about your signature present fee?

Just for your curiosity, legal sites with decent licenses, are aware of my condition and they have a db to keep me out. It it wasn't those illegal casinos maybe I wasn't gambling anymore.

Also they work illegal in Portugal, they know and everyone knows. For me is OK, but after placing some bets as I did, I wanted to receive the weekly bonus and step out - which I couldn't because they can't limit the deposits. Then I got those 3 bets issues that the casino already confirmed if happened. You are who started taking the gambling addiction thing to the table so handle it now.

Show proof you told them in bc.game chat, talking to bc.game staff, you suffer from gambling addiction, these exact words.
Not in this forum, not from multiple accounts, on the bc site speaking with bc customer support.

You NEVER told them you have this, you wrote that with your OTHER account in a different thread to a different casino.
You started crying and created this thread here in February 23rd, get your facts straight. Caught u lying again little man.
You tell so many lies (also to yourself) that you already believe them and forgot what's fact or fiction.

And by the way, whatever the rules say, you agreed to them when opening and playing at the site, joke is on you. smh

By the way, your if I self exclude I lose bonus, WHO CARES?? You will lose this money anyway because you are making bad degen bets. And then you make up stories and try to blackmail again.

Today you got your huge sports weekly and u have another 21$ monthly coming, that's it. Unless you continue to play, which of course you will do because it's you, then you can claim some more cents.
Anyway, I guarantee you will not get any free money anymore. This ship is sailed. Consider yourself lucky they paid you back once.
You can just leave this forum and try to blackmail a new site.

[ghostingura2]

What else do you need more? A coffee?
Swallow your words dude: https://imgur.com/a/mBAYNw6

You started crying and created this thread here in February 23rd, get your facts straight. Caught u lying again little man.

What is it oposing to? where is the lie sir?

You NEVER told them you have this, you wrote that with your OTHER account in a different thread to a different casino.

Mr Sherlock Holmes, what happened to you? Making false assumptions? Not expected.... https://imgur.com/a/mBAYNw6
How many more conversations do you need? I have more if you want.

This ship is sailed.

Decide please. Are you Sherlock or Captain?

[AHOYBRAUSE]

What else do you need more? A coffee?
Swallow your words dude: https://imgur.com/a/mBAYNw6

You started crying and created this thread here in February 23rd, get your facts straight. Caught u lying again little man.

What is it oposing to? where is the lie sir?

You NEVER told them you have this, you wrote that with your OTHER account in a different thread to a different casino.

Mr Sherlock Holmes, what happened to you?

This ship is sailed.

Decide please. Are you Sherlock or Captain?

So, you told him at least, good for you.
And he referred you to the self exclusion, or didn't he?
You want him to wipe your ass as well for you because obviously you can't do anything alone. 

It's a nice scheme you are pulling here.
Opening an account, if you win you keep the money, if you lose you come up with this story and if they don't comply you blackmail them. Win win for you, right?
Others would say you are a con artist.

Any, you won't see any more money. The 1k they pitty gave you was too much already, and you still managed to lose this within 24 hours, haha.

Loser. Bye.

[ghostingura2]

What else do you need more? A coffee?
Swallow your words dude: https://imgur.com/a/mBAYNw6

You started crying and created this thread here in February 23rd, get your facts straight. Caught u lying again little man.

What is it oposing to? where is the lie sir?

You NEVER told them you have this, you wrote that with your OTHER account in a different thread to a different casino.

Mr Sherlock Holmes, what happened to you?

This ship is sailed.

Decide please. Are you Sherlock or Captain?

So, you told him at least, good for you.
And he referred you to the self exclusion, or didn't he?
You want him to wipe your ass as well for you because obviously you can't do anything alone. 

It's a nice scheme you are pulling here.
Opening an account, if you win you keep the money, if you lose you come up with this story and if they don't comply you blackmail them. Win win for you, right?
Others would say you are a con artist.

Any, you won't see any more money. The 1k they pitty gave you was too much already, and you still managed to lose this within 24 hours, haha.

Loser. Bye.

Bye o/

[holydarkness]

Those conversation above aside, I am curious about one thing, I asked something that brushed the topic, but I think I didn't get specific and thus we didn't get a chance to talk about it.

Why does bonus matter to you? You're about to self-exclude yourself from the casino, and hopefully from any other casino. You ideally will not use that bonus to place another bet, so why is it so crucial for you? And, to clarify, it's USD 200?

[ghostingura2]

Those conversation above aside, I am curious about one thing, I asked something that brushed the topic, but I think I didn't get specific and thus we didn't get a chance to talk about it.

Why does bonus matter to you? You're about to self-exclude yourself from the casino, and hopefully from any other casino. You ideally will not use that bonus to place another bet, so why is it so crucial for you? And, to clarify, it's USD 200?

Bonus is balance, balance that I can withdraw without placing bets from it. It is a small reward for the previous losses, so asking if I'm interested in receiving part of it? yes I'm and I believe everyone would be interested.

The tricky part is that it seems BC doesn't allow deposit or activity restrictions besides having the acc closed - so the bonus would be gone.

And, to clarify, it's USD 200?

In total I believe it is over $700 (but I don't understand very well about the monthly bonus) so I would say minimum $650

[AHOYBRAUSE]

Those conversation above aside, I am curious about one thing, I asked something that brushed the topic, but I think I didn't get specific and thus we didn't get a chance to talk about it.

Why does bonus matter to you? You're about to self-exclude yourself from the casino, and hopefully from any other casino. You ideally will not use that bonus to place another bet, so why is it so crucial for you? And, to clarify, it's USD 200?

Bonus is balance, balance that I can withdraw without placing bets from it. It is a small reward for the previous losses, so asking if I'm interested in receiving part of it? yes I'm and I believe everyone would be interested.

The tricky part is that it seems BC doesn't allow deposit or activity restrictions besides having the acc closed - so the bonus would be gone.

And, to clarify, it's USD 200?

In total I believe it is over $700 (but I don't understand very well about the monthly bonus) so I would say minimum $650

And that's the point , YOU DON'T UNDERSTAND.

There is no loss back bonus at bc.game. Its all calculated in the weekly and monthly bonus as well as recharge.
Monthly bonus is easily calculated because it's 0.30$ for every 1000$ wagered. He has 70k wager, that makes 21$ monthly bonus. Only an fool would think he gets more because these are the numbers written on the site. Normal weekly bonus was paid last Friday and paid him MAX 70$ if ALL of his 70k wager kam this week (which didn't).

Weekly sports bonus was paid today (Saturday) and gave him a MAX 150$ for his sports action. These numbers are all wide open on the site. There is nothing to argue about these.

Why does it eve matter if past bonus is gone. The account balance is 0 now because you lost all your money. If they cancel any bonus for whatever reason the balance is stlll 0 and you have nothing to withdraw.


This guy just wants a 2nd handout, that's it. It worked once and he is trying it again.

Don't you see that his story suddenly changed once he realised his 2nd ridiculous claim won't have success? All of the sudden he is only talking about his addiction again. Even if they would give him anything back he would lose it within some hours. And then he would come back with yet another story before we can see a new scam accusation thread against a new site some weeks later. This guys doesn't deserve a bit of your attention @holydarkness .

[ghostingura2]

Those conversation above aside, I am curious about one thing, I asked something that brushed the topic, but I think I didn't get specific and thus we didn't get a chance to talk about it.

Why does bonus matter to you? You're about to self-exclude yourself from the casino, and hopefully from any other casino. You ideally will not use that bonus to place another bet, so why is it so crucial for you? And, to clarify, it's USD 200?

Bonus is balance, balance that I can withdraw without placing bets from it. It is a small reward for the previous losses, so asking if I'm interested in receiving part of it? yes I'm and I believe everyone would be interested.

The tricky part is that it seems BC doesn't allow deposit or activity restrictions besides having the acc closed - so the bonus would be gone.

And, to clarify, it's USD 200?

In total I believe it is over $700 (but I don't understand very well about the monthly bonus) so I would say minimum $650

And that's the point , YOU DON'T UNDERSTAND.

There is no loss back bonus at bc.game. Its all calculated in the weekly and monthly bonus as well as recharge.
Monthly bonus is easily calculated because it's 0.30$ for every 1000$ wagered. He has 70k wager, that makes 21$ monthly bonus. Only an fool would think he gets more because these are the numbers written on the site. Normal weekly bonus was paid last Friday and paid him MAX 70$ if ALL of his 70k wager kam this week (which didn't).

Weekly sports bonus was paid today (Saturday) and gave him a MAX 150$ for his sports action. These numbers are all wide open on the site. There is nothing to argue about these.

Why does it eve matter if past bonus is gone. The account balance is 0 now because you lost all your money. If they cancel any bonus for whatever reason the balance is stlll 0 and you have nothing to withdraw.


This guy just wants a 2nd handout, that's it. It worked once and he is trying it again.

Don't you see that his story suddenly changed once he realised his 2nd ridiculous claim won't have success? All of the sudden he is only talking about his addiction again. Even if they would give him anything back he would lose it within some hours. And then he would come back with yet another story before we can see a new scam accusation thread against a new site some weeks later. This guys doesn't deserve a bit of your attention @holydarkness .

Look who returned. You can't live anymore without me. Can you?

Don't you see that his story suddenly changed once he realised his 2nd ridiculous claim won't have success?

Once again Sherlock you are wrong. I'm not showing you anything more this time, but you are wrong.
On the other day I sent you that I had received over 490 in bonus. And I didn't use anyone's codes as you suggested. Sorry about not being so pro as you knowing the bonus amounts.

If 150 dollars means nothing to you I accept donation.

So now answer some questions please:
1- once you got surprised I told them multiple times I was addicted and even their system knew it already - do you find normal not blocking my actions earlier?
2- is fine to you having stuff in their terms that do not exists? Like deposit limit?
3- OK I know that 200 or 500 usd is nothing to you. But it were 20.000, would you wait until the bonus? Or still closing your account losing it forever?


update: Today my account is closed - I'm trying to figure out what changed since the first day I assumed my health condition to now to them - since two weeks passed.

Regarding to their erroneous Terms and Conditions, regarding to deposit limits they say this:

"Our team has already informed our team about this issue for correction. Our platform does not have a set deposit limit. However, we do have a minimum betting amount in place. This is to ensure that our users have the option to place smaller bets if they choose to do so. They can also choose to increase their bet amount at their discretion."

Can't they realize that a minimum betting amount doesn't help anyone? a Maximum does?

[moderator's note: consecutive posts merged]

[BitcoinGirl.Club]

I tried to limit my deposits and my stakes many times in case you don't know, but BC simply can't limit an account. If I request my account to be permanently closed I'll lose +- $500 in bonus (weekly and monthly bonus) considering my waggered amounts. So considering that, I'm not interested in closing my account.
Perhaps if they had closed my account in that day I wouldn't find such bugs in their system.

I have been with many addicts and saw how they lose everything. You are thinking of losing +-$500 in bonus but you have no guarantee that by chasing it you may find yourself losing more hard cash. BC did fair with you in the first deal [when you lost the bet but still they decided to refund your stake because of the glitch of their system or whatever it is]. But because you are an addict [learning it from Holy's posts] you continued and lost. Now whatever the case is, I suggest you really need to stop chasing.

If you get anything then withdraw and forget about the account for many coming months.

[ghostingura2]

I tried to limit my deposits and my stakes many times in case you don't know, but BC simply can't limit an account. If I request my account to be permanently closed I'll lose +- $500 in bonus (weekly and monthly bonus) considering my waggered amounts. So considering that, I'm not interested in closing my account.
Perhaps if they had closed my account in that day I wouldn't find such bugs in their system.

I have been with many addicts and saw how they lose everything. You are thinking of losing +-$500 in bonus but you have no guarantee that by chasing it you may find yourself losing more hard cash. BC did fair with you in the first deal [when you lost the bet but still they decided to refund your stake because of the glitch of their system or whatever it is]. But because you are an addict [learning it from Holy's posts] you continued and lost. Now whatever the case is, I suggest you really need to stop chasing.

If you get anything then withdraw and forget about the account for many coming months.

Thanks for helping! I was looking to have my account limited in stake or deposits for same reason. I just intended to withdraw their bonus, once I already had loss on it... But unfortunately they don't have any limit available so yeah I got into the trap.

I'll talk tomorrow with my psychologist about it aswell. I wonder why isnt a blacklist for gamblers, where people could self exclude once and couldn't get into it anymore.

[ghostingura2]

Since yesterday, all the times I try to get in touch with their support they only tell me this ( https://i.imgur.com/NweTjUD.png || https://i.imgur.com/noxzG1F.png ):

Kindly send an e-mail to support@bc.game together with the following information:
**Subject: Account at Risk request for unlock**
1. BCGame Username
2. Registered Email Address
3. One Deposit Transaction (TXID)
4. Commonly used IP Address
5. Commonly used device
​
Note - the email must be sent from the email address registered to your BCGame account
​
Please be patient, it could take up to 1 Week for the email team to respond. Thank you!

So far nothing said about the wrong Terms and Conditions by @BC.Game Support  user.
I'm still wondering why they closed my account yesterday - I didn't ask to be closed - and they realized my health condition way before than yesterday.
Without answers, I'll continue searching for the truth.

Also, after 5 days after reporting their ToS errors, they are still there. BC continues to advertise protections for players that it does not actually provide.

So regarding to my last sportsbook claim of 1456,74 it seems to be rejected. Recently BC.Game Support user made me an offer that seems to be expired because I continued arguing about my issues.
Also, they decided to close my account so my pending bonuses are gone I suppose, and everytime I ask why did they close my account it seems a secret chamber.

BC knew I suffered from addiction since 18th February, on this Forum holydarkness even reminded them of it on 24 February here:

[...]
On the other hand though, OP is kind of weird. Posting the same story with multiple accounts and with his 2nd account he also made a scam accusation against rollbit that they didn't enforce self exclusion on him because of his "gambling addictions.
I summarized this here:

https://bitcointalk.org/index.php?topic=5088875.msg63707686#msg63707686
https://bitcointalk.org/index.php?topic=5394559.msg63707696#msg63707696

So I am not sure if helping this guy isn't a waste of your time @holydarkness.

BC.Game Support, I believe you can get his BC ID from his bets and ticket number? If not, I believe this screenshot will help, it's partial, but I think you can zeroing into the account by matching it with other details provided by OP.



Do you mind to consider to place him in an exclusion as part of the Gamble Aware regulation? I believe he admit from other casino that he has problem with gambling addiction from his other account, as unearthed by AHOYBRAUSE and confirmed by OP himself from his deleted post, recalled archive below,

Is it illegal to have 2 accounts in bitcointalk.org? Can you focus on the claim itself? Obviously not because you might be sucking some bonus to make such useless posts. As you can see rollbit gave me reason before aswell. Is that why you are mad?

Maybe I'm addicted, maybe my English is not the best but I'm not spending my time here if I hadn't reason. I already provided a lot of evidences here.

And OP, you haven't respond to my previous question: how is this not a good thing that they didn't cancel your bet and prevent you from losing more? Given your bet is a losing bet.

I'm creating acusations on CG and a few other places I can find. BG.Game has to be responsible for their terms and conditions failures, and if they closed my account due to addiction, then they should have done that on the moment they detected that, not 2 weeks later - otherwise it is inconsistent.

[AHOYBRAUSE]

Maybe they closed your account because you are not only an addict but also a scam artist that doesn't get enough . I mean your history in this forum speaks for itself. First cludbet, then we had rollbit and now bc (twice).

The TOS situation has 0 influence on what you are doing to yourself.
And as I stated before, by registering and playing at the site you agree to these terms. So if you played without reading them, that's on you.

But anyway, I am glad your account is closed now. You only miss 21$ monthly bonus, that's a not a big loss. You will get over it, I am sure.
I am curious which site you are blaming for YOUR PROBLEMS next.
Guess we will find out soon enough. I boubt you have learned anything in the past 2 weeks. Just keep lying to yourself and others, always chasing the big win that never comes. 

[ghostingura2]

Maybe they closed your account because you are not only an addict but also a scam artist that doesn't get enough . I mean your history in this forum speaks for itself. First cludbet, then we had rollbit and now bc (twice).

The TOS situation has 0 influence on what you are doing to yourself.
And as I stated before, by registering and playing at the site you agree to these terms. So if you played without reading them, that's on you.

But anyway, I am glad your account is closed now. You only miss 21$ monthly bonus, that's a not a big loss. You will get over it, I am sure.
I am curious which site you are blaming for YOUR PROBLEMS next.
Guess we will find out soon enough. I boubt you have learned anything in the past 2 weeks. Just keep lying to yourself and others, always chasing the big win that never comes.  

thanks for comming up, I was missing you already <3

a scam artist that doesn't get enough

who is the scammer who does anything to lose money? I'm losing lol review your dictionary

The TOS situation has 0 influence on what you are doing to yourself.

surely not

And as I stated before, by registering and playing at the site you agree to these terms.

You are not getting. I'll try to repeat. Their terms say ONE thing, they do OTHER thing.

Your love for BC.Game casino is so blind that you ignore everything else. You remind me of their little dog, always barking

I cannot proof I stated I was gambling addicted on 18 February but you can see it was 2 weeks ago - definetly not yesterday for sure - also their algorithms might have detected it before my statement:
https://streamable.com/o9np4s

So I request BC to at least stick with bitcointalk forum appeal from holydarkness on February 24, 2024, 05:49:02 PM

[holydarkness]

update: Today my account is closed - I'm trying to figure out what changed since the first day I assumed my health condition to now to them - since two weeks passed.

[...]

I can't be 100% certain about this, but if I may ventured a guess, it's probably [and hopefully] coming from me reaching one of their staff and informed him about your situation and ask them to put you in an exclusion. For your own sake, I hope the account closure is permanent and they will process whatever amount dued from your account, if there's any.

[...]

I cannot proof I stated I was gambling addicted on 18 February but you can see it was 2 weeks ago - definetly not yesterday for sure - also their algorithms might have detected it before my statement:
https://streamable.com/o9np4s

So I request BC to at least stick with bitcointalk forum appeal from holydarkness on February 24, 2024, 05:49:02 PM

Regarding this matter, do I understand correctly that you state that condition of yours [I took a screenshot of the part of the conversation I am referring to] right after you made a deposit?

[ghostingura2]

update: Today my account is closed - I'm trying to figure out what changed since the first day I assumed my health condition to now to them - since two weeks passed.

[...]

I can't be 100% certain about this, but if I may ventured a guess, it's probably [and hopefully] coming from me reaching one of their staff and informed him about your situation and ask them to put you in an exclusion. For your own sake, I hope the account closure is permanent and they will process whatever amount dued from your account, if there's any.

[...]

I cannot proof I stated I was gambling addicted on 18 February but you can see it was 2 weeks ago - definetly not yesterday for sure - also their algorithms might have detected it before my statement:
https://streamable.com/o9np4s

So I request BC to at least stick with bitcointalk forum appeal from holydarkness on February 24, 2024, 05:49:02 PM

Regarding this matter, do I understand correctly that you state that condition of yours [I took a screenshot of the part of the conversation I am referring to] right after you made a deposit?

It was after I had some nice wins! I wanted to Withdraw and I couldn't until the KYC was finished (I understood)
They knew my condition for two weeks, so in my opinion they should rollback everything to that moment, and refund the remaning funds.
Apart of that they should fix their ToS or implementing the missing protection features to prevent issues like this.


@BC Support - can you please share your license holder contact? it seems it isn't available anywhere

[ghostingura2]

I updated the 1st post with resumed information so it will be easier to understand:

EDIT #2 28/02/2024 - My claim #2 is still unresolved - BC make my bet disappeared doubting of myself and couldn't counter bet other running bets lost $1,456.74 on that period
About this case BC support offered a $500 compensation for this trouble, which I didn't accept in time, and it seems to be gone now, because I didn't saw their proposal before I continued messaging on thread. In my opinion the bets during those technical issue should be voided. The total amount is $1456.74 during that period.
Evidence here: https://imgur.com/a/r4PVgZR

EDIT #3 02/03/2024 - My claim #3 is still unresolved - BC doesn't comply with their own terms. They do not offer any account limitation. I have to choose between closing my account permanently and losing all the calendar bonus I was awarded, or keep my account open without any deposit or bet limitation
Solving this issue, would solve all the other pending issues because it happened before problem #1 and #2

As proved I stated my condition two weeks ago (it was on 18th february) - https://streamable.com/o9np4s and @holydarkness mentioned it here: https://i.imgur.com/ABx5BFQ.png
So, if my account was closed due to my addiction, they should stick with the date they noticed it - 18 February or 24 February - voiding all transactions made after that.
Once again, I requested my account to be limited because I couldn't have it closed otherwise I would lose their calendar bonus.
Regarding to their terms here: https://bc.game/help/responsible-gambling ( https://i.imgur.com/CuZNRmp.png ) I should be able to have my account limited refrain from depositing or lowering the maximum stakes.
BC.Game decided for themselfs to close my account and make me lose all the remaining calendar bonus.

It has some news, regarding to $500 that BC.Game offered to help on claim#2, but to get it I should be muted here, and I wasn't.

[holydarkness]

Regarding this matter, do I understand correctly that you state that condition of yours [I took a screenshot of the part of the conversation I am referring to] right after you made a deposit?

[image snip]

It was after I had some nice wins! I wanted to Withdraw and I couldn't until the KYC was finished (I understood)
They knew my condition for two weeks, so in my opinion they should rollback everything to that moment, and refund the remaning funds.
Apart of that they should fix their ToS or implementing the missing protection features to prevent issues like this.

Actually, I don't think it was after you had some nice wins. I decided to spend some time to go frame by frame and captured each of them [I believe I missed one frame, but it didn't change much of the context and I was too lazy to get back to freezing each second just to get it], and you asked for it right after your deposit, given they ask you to fulfill wager requirement in accordance to their AML policy.






Unless I understand it wrongly, even after your nice wins, you still have not meet the 1x wager requirement at the time when you asked for withdrawal, so even when you said that you're an addict and thus asked to withdraw everything and then lock your account, they can't comply to it [with "it" referring to withdrawing everything, not the exclusion] due to the AML policy.

Tricky situation, I know, but they can't grant a full withdrawal that is yet to meet the AML policy simply because someone said he's an addict. Otherwise, someone can just cheat the system, depositing a large sum of money, proclaimed that they're an addict and asked for total withdrawal to bypass the AML requirement.

Suppose you ask to withdraw everything after the AML policy fulfilled, or you ask for self exclusion and tell them to return the fund to the originating address [thus, the money laundering possibility can be minimized], I somewhat believe they'll comply.

One thing that I can't help but notice, though, is that you complained about a missing bet in an earlier chat with Doris and the bet ID. It's 2370640190927671368, is it? For reference, the missing bet ID in full that made you reopen the case and brought us to this point was 2374266505778049437



Though I am not their staff and know the exact way their betting ID system works, I think it is safe to assume it works like usual tickets do, where the number gets greater with each bet someone placed. So... you previously already have an issue with missing bet which later re-appear, you know about this, and know it's just a matter of time before they shown and settled. So why protesting about it much later, with #...9437 and not when you had the #...1368 issue, which I shall boldly assume happened before or around the time of your first complain about the changing odds?

I'll appreciate if you can give us more insight regarding this. We'll hopefully get a better context with it and proceed further from your explanation.

@BC Support - can you please share your license holder contact? it seems it isn't available anywhere

It's there at the bottom of their page, they're sub-licensed under CIL. Clicking the logo will bring you to the file issued by CIL for the sub-licensee. Note that unlike other master license holders, CIL does not provide a verification page. Instead, they issued a certificate [such as the one shown on BC's] to the casinos operating under them.



Yes, it made it quite easy to be forged. I guess if you want to verify their authenticity, you're free to contact CIL and ask whether they have BC [BlockDance B.V.] under them.

I updated the 1st post with resumed information so it will be easier to understand:

[...]

It has some news, regarding to $500 that BC.Game offered to help on claim#2, but to get it I should be muted here, and I wasn't.

Regarding this, I tried to see it from as neutral position as I can, and I think it's a situation of poorly worded proposal. I know for a fact that the staff currently handling BC.Game Support account is a new staff, a different staff from the one that managed to clear a pile of cases against them in matter of days, so he probably couldn't convey the message from the marketing team nicely yet.

I can't see it as a bribe attempt, or the likes, given they actually doesn't have to buy your silence, the delay in the bet's settlement was coming from the provider, not them. I think it is more of a good gesture, which later become voided as they think you refuses and kept on provoking them [I believe a miscommunication plays a big role on this].

While for edit #3, voiding all of your bets from the date of you made it clear about your situation... that's the exact same ground you use with the case of Rollbit, is it not?

[ghostingura2]

Actually, I don't think it was after you had some nice wins. I decided to spend some time to go frame by frame and captured each of them [I believe I missed one frame, but it didn't change much of the context and I was too lazy to get back to freezing each second just to get it], and you asked for it right after your deposit, given they ask you to fulfill wager requirement in accordance to their AML policy.

You are wrong. That ticket toke over 1h15. It was my first experience on BC.Game, and I betted on esports 3rd map that was ending and I doubled the stake. unfortunatly I couldn't withdraw because I didn't bet the decimal places from my deposits, so the wagger was more than 99.99% concluded. I don't remember exactly but I think my first bet was on SAW (CS2) match to win it, with odd over 2.00 so I got over 1200$ from it in earnings.

You can see here the times: let me know if you  need a video or broadcast. https://imgur.com/a/YXzrndJ

they can't comply to it [with "it" referring to withdrawing everything, not the exclusion] due to the AML policy

Ok on that moment I agree. What about next?

One thing that I can't help but notice, though, is that you complained about a missing bet in an earlier chat with Doris and the bet ID. It's 2370640190927671368, is it? For reference, the missing bet ID in full that made you reopen the case and brought us to this point was 2374266505778049437

Those are two separate cases. The one I reported on live chat, then I realized was because I was looking at wrong Coin on the top of the page as it was placed using USDT and I had other coin selected - I got it. The bet that I reported on this forum thread was days later< and it was really gone/disappeared as BC.Game support realized.

It's there at the bottom of their page, they're sub-licensed under CIL. Clicking the logo will bring you to the file issued by CIL for the sub-licensee. Note that unlike other master license holders, CIL does not provide a verification page. Instead, they issued a certificate [such as the one shown on BC's] to the casinos operating under them.

I know that CIL is their license holder, but my question is different. I can't find a working email to talk to CIL. Maybe you can help me or BC.Game... because the only email I can find in internet is info@curacaolicensing.com.
I even tried to call but it doesn't even ring on +5999 7341000.
Anything wrong about I question what is the correct way to contact their License Holder? I can't find a better/working contact.

If anyone could help me on this I appreciate.

[I believe a miscommunication plays a big role on this].

Maybe you are right, but since I got no positive reply from them anymore as they stated they wouldn't fullfill it anymore, I'm complaining about that case.

the delay in the bet's settlement was coming from the provider, not them

What?? No. The delay of hours was caused by their release/update on site it seems. Not for any provider source. Where did you get that idea? That isn't even their words.

"I just confirmed with the sportsbook team, and the delay was caused by their release"

While for edit #3, voiding all of your bets from the date of you made it clear about your situation... that's the exact same ground you use with the case of Rollbit, is it not?

Rollbit closed my account immedialty after I stated the gambling addiction.
Their only failure was leaving the secundary account opened (as I had two accounts with KYC done there). They found that error and they apologized for that and yes they reimbursed those bets - and yes I still had losses on Rollbit. Also, they sent the calendar bonus after 30 days.

Rollbit words:
After reviewing this case I can see we failed to lock the second account when we had enough information on hand to do so.


This case is different. I stated my condition and I requested they to limit my deposits and they don't do anything. I request to limit my stakes and they don't do anything. Even if BC.Game fullfill my request to rollback it to the moment they realized my addiction, I would lose money for them. So don't think I'm getting any profit from it.

As you can see I can't even have a clearly message from them stating "we closed your account on XX because we noticed you are addicted 2 weeks before". NOTHING. They just frozen the account with some dollars in it and calendar bonus to receive. I got no answers and here I'm.

Also I noticed you didn't answer yet or I missed it, do you find normal they say in their terms that they are able to limit deposits, when they can't afterall? Is it correct?
bc.game/help/responsible-gambling < they realized it is wrong and two weeks later it is still there! unbelievable
Thanks once again for the interest on it. Please let me know if you need any extra evidence of any point.
 

[holydarkness]

Actually, I don't think it was after you had some nice wins. I decided to spend some time to go frame by frame and captured each of them [I believe I missed one frame, but it didn't change much of the context and I was too lazy to get back to freezing each second just to get it], and you asked for it right after your deposit, given they ask you to fulfill wager requirement in accordance to their AML policy.

You are wrong. That ticket toke over 1h15. It was my first experience on BC.Game, and I betted on esports 3rd map that was ending and I doubled the stake. unfortunatly I couldn't withdraw because I didn't bet the decimal places from my deposits, so the wagger was more than 99.99% concluded. I don't remember exactly but I think my first bet was on SAW (CS2) match to win it, with odd over 2.00 so I got over 1200$ from it in earnings.

You can see here the times: let me know if you  need a video or broadcast. https://imgur.com/a/YXzrndJ

Ahh, sorry for being a bit unclear. By "right after" I didn't mean in time-related manner, but in wager requirement in regards to AML policy. As I am sure you're well familiar, given you have account on many casinos, every casino has a wager requirement for deposits in order to comply with AML/ATF regulation.

I understand that the situation involved in your case was, you've wagered 99.99% of your deposit? Thus, despite what's left is a decimal point from the amount you deposited, you still haven't meet the AML wagering requirement, and thus, they can't allow you to withdraw?

they can't comply to it [with "it" referring to withdrawing everything, not the exclusion] due to the AML policy

Ok on that moment I agree. What about next?

"Next" as in the next time you're playing on their site and they did not restrict you although you've stated on the referred conversation that you're a gambling addict?

If so, as I am quite sure you're familiar from your case with Rollbit, live support handles a lot of tickets on daily basis. Don't you agree that there is a very huge and likely possibility that they can't remember the details of every case and user? That this user is a gambling addict and that user is a fraud and those group of users is a multi-acc abuser, and so on.

If they restrict your account right away when you state that you have an addiction, with your account having 99.99% wager requirement that still made it impossible to withdraw, won't it be unfair for them? Unless you asked them to return them to the originating address and lock your account right away, which unfortunately you didn't.

So, if you ask me about the next time, it might help to know --to be sure we're standing on a neutral ground and seeing it from unbiased position-- if you have ever mentioned this situation you have to any other support staff, to remind them about it, prior to me notifying them about your problem?

One thing that I can't help but notice, though, is that you complained about a missing bet in an earlier chat with Doris and the bet ID. It's 2370640190927671368, is it? For reference, the missing bet ID in full that made you reopen the case and brought us to this point was 2374266505778049437

Those are two separate cases. The one I reported on live chat, then I realized was because I was looking at wrong Coin on the top of the page as it was placed using USDT and I had other coin selected - I got it. The bet that I reported on this forum thread was days later< and it was really gone/disappeared as BC.Game support realized.

Oh, noted.

It's there at the bottom of their page, they're sub-licensed under CIL. Clicking the logo will bring you to the file issued by CIL for the sub-licensee. Note that unlike other master license holders, CIL does not provide a verification page. Instead, they issued a certificate [such as the one shown on BC's] to the casinos operating under them.

I know that CIL is their license holder, but my question is different. I can't find a working email to talk to CIL. Maybe you can help me or BC.Game... because the only email I can find in internet is info@curacaolicensing.com.
I even tried to call but it doesn't even ring on +5999 7341000.
Anything wrong about I question what is the correct way to contact their License Holder? I can't find a better/working contact.

If anyone could help me on this I appreciate.

Have you tried helpdesk@curacaolicensing.com?

Do you mind telling us why you try to reach CIL? If you want to raise a dispute, I think their policy is much like other master-licensor, that you have exhausted every other possible way of mediation prior to escalating the issue to them. Thus, I recommend you to try this forum first and/or to a mediator like CG, AG, Pogg, and the likes.

[I believe a miscommunication plays a big role on this].

Maybe you are right, but since I got no positive reply from them anymore as they stated they wouldn't fullfill it anymore, I'm complaining about that case.

Though I am very much sure it is not their intention to buy your silence or do anything "abnormal", let me try to get to the bottom of this and get a better, more whole, picture of the situation. If you don't mind clarifying "no positive reply from them", you mean you responded to that offer once it is voided, trying to renegotiate a term and regain the offer, and they did not comply to it? What's your response to their PM, exactly?

I think we can agree that due to the nature of this situation [to clarify that it is not a bribery attempt or anything shady], the PM can be shared and does not necessarily violate the term "private", as well as quite sure that BC.Game Support doesn't mind to give their permission, for the sake of transparency.

If you feel quite reluctant to do so in concern that you violated their privacy by sharing an exchange of private conversation with you, you can just give your permission to let them share your response to their PM, and let them share it on your behalf.

the delay in the bet's settlement was coming from the provider, not them

What?? No. The delay of hours was caused by their release/update on site it seems. Not for any provider source. Where did you get that idea? That isn't even their words.

"I just confirmed with the sportsbook team, and the delay was caused by their release"

Unless I understand it wrongly, by "sportsbook team", they actually referring to the sportsbook provider, not their internal team. There's probably a technical issue from the provider, they probably need to verify bets, etc., providers hold bets and winnings from time to time for investigation.

While for edit #3, voiding all of your bets from the date of you made it clear about your situation... that's the exact same ground you use with the case of Rollbit, is it not?

Rollbit closed my account immedialty after I stated the gambling addiction.
Their only failure was leaving the secundary account opened (as I had two accounts with KYC done there). They found that error and they apologized for that and yes they reimbursed those bets - and yes I still had losses on Rollbit. Also, they sent the calendar bonus after 30 days.

Rollbit words:
After reviewing this case I can see we failed to lock the second account when we had enough information on hand to do so.


This case is different. I stated my condition and I requested they to limit my deposits and they don't do anything. I request to limit my stakes and they don't do anything. Even if BC.Game fullfill my request to rollback it to the moment they realized my addiction, I would lose money for them. So don't think I'm getting any profit from it.

As you can see I can't even have a clearly message from them stating "we closed your account on XX because we noticed you are addicted 2 weeks before". NOTHING. They just frozen the account with some dollars in it and calendar bonus to receive. I got no answers and here I'm.

Allow me to ask again what I asked on the earlier part of this post: have you ask for self-exclusion or made them aware of your addiction after that communication with "Doris" on the 18th of February?

Also I noticed you didn't answer yet or I missed it, do you find normal they say in their terms that they are able to limit deposits, when they can't afterall? Is it correct?
bc.game/help/responsible-gambling < they realized it is wrong and two weeks later it is still there! unbelievable
Thanks once again for the interest on it. Please let me know if you need any extra evidence of any point.
 

I will be inquiring about this and get to know more.

For reference, have you tried to get ahold into those limitation prior to this recent development of your addiction, i.e. from 18th of February to the day I made my post notifying them about your situation, or were you trying it only recently?

[ghostingura2]

Sorry I haven't much time for now to answer you point by point. BC.Game is ignoring my case, so I assume it is done for them. Am I wrong? I'll answer any pending question later.

I understand that the situation involved in your case was, you've wagered 99.99% of your deposit? Thus, despite what's left is a decimal point from the amount you deposited, you still haven't meet the AML wagering requirement, and thus, they can't allow you to withdraw?

Ok, but they should had sinalize it. Also I had conversation during many days with more than 5 different operators. I asked to have my account limited. I requested to limit my deposits, then to limit my stakes... and they couldn't do any.
The only way out was self-exclusion - but I would lose the calendar bonus that way.

Have you tried helpdesk@curacaolicensing.com?
Do you mind telling us why you try to reach CIL? If you want to raise a dispute, I think their policy is much like other master-licensor, that you have exhausted every other possible way of mediation prior to escalating the issue to them. Thus, I recommend you to try this forum first and/or to a mediator like CG, AG, Pogg, and the likes.

It passed over 1 week since bc.game answered me... I believe they are ignoring it 100% so I need to start looking other ways. No I didn't tried to contact that email.
I'm trying this forum and CG... I try to speak to them but I got no answers as stated before so it is anoying being ignored.

If you don't mind clarifying "no positive reply from them", you mean you responded to that offer once it is voided, trying to renegotiate a term and regain the offer, and they did not comply to it? What's your response to their PM, exactly?

https://imgur.com/a/jDDSUwE no positive reply, I mean they discarded that $500 bonus and they didn't answer anymore.

If you feel quite reluctant to do so in concern that you violated their privacy by sharing an exchange of private conversation with you, you can just give your permission to let them share your response to their PM, and let them share it on your behalf.

I shared because Im being ignored so it seems they dont care anymore. I allow them to share everything from me.

Unless I understand it wrongly, by "sportsbook team", they actually referring to the sportsbook provider, not their internal team. There's probably a technical issue from the provider, they probably need to verify bets, etc., providers hold bets and winnings from time to time for investigation.

I didn't understand that way, because they made a new release on the site that morning - they alerted some hours before and it was not working if I remember correcty, so that maintenance is the "release".

Allow me to ask again what I asked on the earlier part of this post: have you ask for self-exclusion or made them aware of your addiction after that communication with "Doris" on the 18th of February?

I never asked for self-exclusion as I wanted to keep receiving the calendar bonus. But I stated my addiction many times after that. You can find some here on a previous post:
https://imgur.com/a/mBAYNw6
https://i.imgur.com/YDzTWzp.png

I will be inquiring about this and get to know more.

Thanks! They state their terms are incorrect and that they are working on it... but it is still like that.

For reference, have you tried to get ahold into those limitation prior to this recent development of your addiction, i.e. from 18th of February to the day I made my post notifying them about your situation, or were you trying it only recently?

I have been trying along the time through email and chats since 18th Feb.

[AHOYBRAUSE]

BC is doing the only right thing ignoring this scam artist.
What do you think why he didn't ask for self exclusion, even though they told him to when he mentioned his addiction.
He wanted to keep his opportunities open to blackmail them because he knows it worked at a different site as well.

He is a con artist with serious issues, that's all there is to say.
His 1st case maybe but his second should have never gotten any attention here. He complains he didn't get paid on time so he couldn't use the money to bet on something else.
Next time he would complain that there is a downtime for maintenance and because of that he could bet on game XY which WOULD have won, hahaha. That's exactly the same.

He blames the site for his own wrong moves. Betting the wrong side, then complain and blaming the site.
Having  a gambling addition (for a long time) -> blaming the site.
Issues with their TOS even though he himself agreed to them by making an account and play -> blaming the site.

This guy deserves no help or attention whatsoever.

[rohang]

Hello,

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<


It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)

Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.

I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).

$1000 is the total owed amount with this.

So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.

I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

Same thing happened to me last year, bet 400$ odds moved up and it still went through at lower odds.

Nobody helped me that time, vip host as well as support

Can u help me too?

[ghostingura2]

BC is doing the only right thing ignoring this scam artist.
What do you think why he didn't ask for self exclusion, even though they told him to when he mentioned his addiction.
He wanted to keep his opportunities open to blackmail them because he knows it worked at a different site as well.

He is a con artist with serious issues, that's all there is to say.
His 1st case maybe but his second should have never gotten any attention here. He complains he didn't get paid on time so he couldn't use the money to bet on something else.
Next time he would complain that there is a downtime for maintenance and because of that he could bet on game XY which WOULD have won, hahaha. That's exactly the same.

He blames the site for his own wrong moves. Betting the wrong side, then complain and blaming the site.
Having  a gambling addition (for a long time) -> blaming the site.
Issues with their TOS even though he himself agreed to them by making an account and play -> blaming the site.

This guy deserves no help or attention whatsoever.

You must be very ignorant to do not understand one thing:
1- I registered as I agreed with their terms;
2- IN THEIR TERMS THEY SAY THEY CAN LIMIT DEPOSITS
3- but...they can't

So I agreeded with something that doesn't work? is it my fault dude? lol you need therapy aswell. How many posts do you need this week to receive your weekly signature bonus? take some vacations \o bye

Hello,

I placed this bet 5919314 and while it was being processed the odd changed from 1.5 to 2.15. Instead of getting a warning about the odd that had changed, they simply accepted the old and smaller odd (how convenient...) instead of prompting me about odds be changing.

https://i.imgur.com/UWJNRYx.png

I tried to contact live support but they seem like bots. They said it is my fault having this option enabled "Don't accept odds changes" lool
This option only means that if the odd changes the bet isn't automatically accepted and the player need to reconfirm it<


It happened Feb 18, 2024, 01:49. Seems their support doesn't even know their rules.

https://imgur.com/a/oycBz1o

Accordingly to their support because I have the option "Do not accept any odd change",  every bet is placed with an old Odd... https://i.imgur.com/0srzYvV.png
1st it makes no sense it would be a foolish scam
2nd I knew it wasn't like this so I exemplified it in a video:https://s9.gifyu.com/images/SF7AO.gif (some screenshots from it here-> https://imgur.com/a/B48pM8j)

Of course with this odd property (that I always had) I'm notified if any odd change and it obviously do not place any bet with an outdated odd - which didn't happened on the bet I'm claiming about 5919314.

I made a claim on trustpilot and here - I'll update if I got any updates. All I requested is to cancel this bet, because I didn't agree with any odd change and it was placed with an outdated odd as me and even their staff confirmed (https://i.imgur.com/0srzYvV.png).

$1000 is the total owed amount with this.

So far I can only talk to dumb support ppl on live chat and I got 0 answers through email.

I can't recommend this platform to anyone acting like this - this was the only issue I found within 10 days betting but the way that I'm receiving answers, and they are dealing with it isn't correct.

We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.

We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.

Same thing happened to me last year, bet 400$ odds moved up and it still went through at lower odds.

Nobody helped me that time, vip host as well as support

Can u help me too?

Open a Scam Thread, it is the only way I suppose...

[moderator's note: consecutive posts merged]

[holydarkness]

[...]

If you don't mind clarifying "no positive reply from them", you mean you responded to that offer once it is voided, trying to renegotiate a term and regain the offer, and they did not comply to it? What's your response to their PM, exactly?

https://imgur.com/a/jDDSUwE no positive reply, I mean they discarded that $500 bonus and they didn't answer anymore.

[...]

I am tabling other points for the moment and focusing on this part. I'm reuploading the part of your reply to their PM to talkimg so everybody can see it easier:




Let me get this straight, you're threatening them that if they didn't re-offer their attempt of good gesture, you'll pursue for an even higher amount, the total bets you lost due to your addiction, arguing that they should limit you for it? An extortion?

[ghostingura2]

[...]

If you don't mind clarifying "no positive reply from them", you mean you responded to that offer once it is voided, trying to renegotiate a term and regain the offer, and they did not comply to it? What's your response to their PM, exactly?

https://imgur.com/a/jDDSUwE no positive reply, I mean they discarded that $500 bonus and they didn't answer anymore.

[...]

I am tabling other points for the moment and focusing on this part. I'm reuploading the part of your reply to their PM to talkimg so everybody can see it easier:




Let me get this straight, you're threatening them that if they didn't re-offer their attempt of good gesture, you'll pursue for an even higher amount, the total bets you lost due to your addiction, arguing that they should limit you for it? An extortion?

Threatning? no. I did exactly the same they did. They offered $500 if I kept muted right? Otherwise it would be $0. If you consider that an extortion aswell...

How can you state I'm threatning them, and not the opposite? English is not my main language, but I just wanted to respond the same way they did.

[holydarkness]

I am tabling other points for the moment and focusing on this part. I'm reuploading the part of your reply to their PM to talkimg so everybody can see it easier:

[image snip]

Let me get this straight, you're threatening them that if they didn't re-offer their attempt of good gesture, you'll pursue for an even higher amount, the total bets you lost due to your addiction, arguing that they should limit you for it? An extortion?

Threatning? no. I did exactly the same they did. They offered $500 if I kept muted right? Otherwise it would be $0. If you consider that an extortion aswell...

How can you state I'm threatning them, and not the opposite? English is not my main language, but I just wanted to respond the same way they did.

Sorry for the bits of delay, I deliberately took one full day from your case, re-reading the exchange of PM over and over to consider things from different perspective, to be sure I am not biased when I serve my argument.

I believe what differentiate your "offer" and theirs is the intent.

First of all, I'll bring it to your awareness [and everyone else's reading this] that we are entering the realm of my pure assumption from the next sentence going forward.

And on we go.

Giving you both a benefit of doubts, that you both simply poorly wording your words, from their side, the intent is most likely benign; It's been brought to our awareness that the delay on the bet settlement was from the sportsbook provider's end, not theirs. They are actually not obligated to refund your loss. As such, the offer is most likely a show of good gesture, they even probably put your addiction into their mind when they offer the USD 500 and the [poorly worded] cease to reply from the thread.

In one of their PM, they said that they detected you're having a problem with gambling and strongly recommending you to take a self-exclusion, so I probably wrong when I said they locked you account due to me notifying them. They noticed that you need help, recommending you to voluntarily take action, and when you didn't do that, they take things into their own hand by limiting you. May I know when exactly your account got limited, just to be sure my theory is correct?

Probably, what they tried to achieve when they say to cease discussion is for you to stop discussing and having your mind on gambling right away, to minimize your involvement with gambling world [i.e. your "poison"] as much as they can help, as well as to keep you unprovoked, taking the slower and more peaceful approach to handle your situation; lest you experienced a frustration and express it by placing bets on other betting platform or perhaps even theirs [it is a known cases where gamblers with addiction take the comfort in going back to gambling when they're under pressure].

Suppose you get in time and replied to their PM, agreeing to stop yourself from getting involved in this case anymore, they'll probably "trap" you with a second agreement where once you get the USD 500 and withdraw it, you'll get your account locked and excluded. Thus, effectively handling your addiction with you thinking you're at the win as you got some compensation, they lose because they have to pay you on top of the bet being settled, while they actually fulfill their side of Gamble Aware regulation.

Noticing that their attempt of good-will was for naught, i.e. you kept troubling and frustrating yourself on this situation, and probably even gambled once or twice to get away from the stress it caused, they withdraw their offer altogether and get to a direct approach by going strict and tell you to apply for self-exclusion, and when you didn't, they lock you out.

Meanwhile, from your side, why I previously said it's an extortion, your reply to them can be simplified into: "pay me or I will make a lot of trouble and chase for a way higher number. So, you can pay me that USD 500 now and we settle things for good, or you'll lose way more than that."

To straighten things, can you tell us what you actually tried to convey with your PM?

[ghostingura2]

Its ok! Thanks once again

They offered me the $500 on 29 February. I replied on 2nd March (when I noticed their message in my inbox stating I accept). Then they answered 3 days later saying no.

As such, the offer is most likely a show of good gesture, they even probably put your addiction into their mind when they offer the USD 500 and the [poorly worded] cease to reply from the thread.

Ok, but since that offer expired and since they are not considering the losses I had due that technical issue, I would fight for the other cause that changed after that - they closed my account without my request per my addiction accordingly to their rules they said.
So in my opinion, if they state they shall close anyone account after stating his gambling addiction - they should have done it in time, not 2 weeks later. < this is my point of view, and it occured after they closed my account on 3rd March (my message was on the day before that).

so I probably wrong when I said they locked you account due to me notifying them

Yup. I wonder why they state they noticed that...

May I know when exactly your account got limited, just to be sure my theory is correct?

it was 3rd Marcg I don't know when exactly because they didn't notify me that they closed my account...

To straighten things, can you tell us what you actually tried to convey with your PM?

I intended to receive those $500 and forget about it. I needed those funds and I was counting with them.
After that, now I realized that they didn't comply with their terms. They stated they closed my account right on the moment they noticed my addiction and it is a lie.

"On March 2nd, we received a message from the user about gambling addiction. Our support team suggested self-exclusion, which the user declined. However, in line with our terms and conditions, the system automatically applied a lock to the user's account. This step was taken to ensure responsible gaming practices were upheld."   - So they should had close my account when I mentioned it not two weeks later.

[BC.Game Support]

Hello, and thank you all for your time.

First, let's address your claim that you informed customer service about a gambling addiction on February 18th. At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction. It became a bit tricky because, in that context, the customer service team perceived it as an attempt to quickly withdraw funds without fulfilling the x1 wager requirement. Given similar requests they've handled many times before, they didn't acknowledge your gambling addiction.

Recently, you raised an issue on the forum, and we investigated it, resolving the matter for you. Simultaneously, due to alerts from forum members, we have found that you have had addiction issues in the past on other gambling sites. According to our terms of service, we could have directly closed your account since you didn't inform us about addiction issues on other platforms. However, considering the possibility that you may have gambling issues, we opted for a more compassionate approach by suggesting a $500 solution to ease your concerns. We sincerely apologize if our private messages were confusing.

https://imgur.com/a/lkALAxu

Despite our proposal, you didn't request self-exclusion or respond to the offer in the following days. Your ongoing expressions of stress made us realize that your gambling problem was becoming more serious. Combined with your feedback to multiple customer service representatives on March 1st and 2nd about your gambling addiction, we decided to retract the offer and lock your account to avoid further problems.

[ghostingura2]

Hello, and thank you all for your time.

First, let's address your claim that you informed customer service about a gambling addiction on February 18th. At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction. It became a bit tricky because, in that context, the customer service team perceived it as an attempt to quickly withdraw funds without fulfilling the x1 wager requirement. Given similar requests they've handled many times before, they didn't acknowledge your gambling addiction.

Recently, you raised an issue on the forum, and we investigated it, resolving the matter for you. Simultaneously, due to alerts from forum members, we have found that you have had addiction issues in the past on other gambling sites. According to our terms of service, we could have directly closed your account since you didn't inform us about addiction issues on other platforms. However, considering the possibility that you may have gambling issues, we opted for a more compassionate approach by suggesting a $500 solution to ease your concerns. We sincerely apologize if our private messages were confusing.

https://imgur.com/a/lkALAxu

Despite our proposal, you didn't request self-exclusion or respond to the offer in the following days. Your ongoing expressions of stress made us realize that your gambling problem was becoming more serious. Combined with your feedback to multiple customer service representatives on March 1st and 2nd about your gambling addiction, we decided to retract the offer and lock your account to avoid further problems.

First, thanks for answering and confirming it.

At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction.

So you could block my account immediatly and refund my deposit or the available balance on that moment, right? but you decided to ignore it instead.

At very least, customer support should had flag me. Also I completed the wagger minutes later once my bet was solved. As you know I was cents away from 1x wagger.
My first deposit was on 17/02/2024, 14:04:55 and my first withdraw was on 17/02/2024, 16:12:31 - your server timezone - so it didn't take much time to wagger it as you can see. Between those two dates I placed at least two bets, they were paid, and I had stated my addiction condition.

Recently, you raised an issue on the forum, and we investigated it, resolving the matter for you.

Thanks for it, once again.

we could have directly closed your account since you didn't inform us about addiction issues on other platforms

What? You were told on 18th February, remember?

Despite our proposal, you didn't request self-exclusion or respond to the offer in the following days.

What about all my deposit limitation requests? What about all my stake limitation requests? what about your terms lie about it - offering something that in fact doesnt exist/work?

Combined with your feedback to multiple customer service representatives on March 1st and 2nd about your gambling addiction, we decided to retract the offer and lock your account to avoid further problems.

You can still repair the issue and learn from it. You can refund my deposit sum to the moment I told you about this. Or the moment that forum members told you about that, or the moment you received dozens of messages asking to limit my deposits.
I believe you need the money loss after those moments less than me. All I request is to have it rollbacked. It will void the 1st claim compensation, you will still make profit from me.

Fix your terms and conditions removing the stufff you can't comply with, or add those tools to the future users that needs them
https://imgur.com/4KcuhPw


You told this on CG:

We request the user to share the specific chat or email where they discussed self-exclusion or issues related to gambling addiction. On March 2nd, we received a message from the user about gambling addiction. Our support team suggested self-exclusion, which the user declined. However, in line with our terms and conditions, the system automatically applied a lock to the user's account. This step was taken to ensure responsible gaming practices were upheld.

It was a bit late automatic thing (over two weeks after).

In case you want to rollback it I'm withdrawing my claims on GC, TrustPilot and here.
My USDT ERC20 Wallet is 0x67f80443de6af0C541DD27DF313f136e7fFaeD90

If you rollback it to the moment of my first deposit should be: 4558
If you rollback to the moment I stated it for first time: around 5800 (im not sure about the specific amount but it was after first bet was made).
If you rollback to the moment forum users told you about my condition it is 4008

I'm ok with any of those three situations.

Thanks for reaching it once again.

[AHOYBRAUSE]

snip

LOL, he is still trying to freeroll bc.game, amazing.
You can consider yourself lucky they refunded you once and you lost it all back like the degen you are.

And then you have been "smart" enough to decline their 500$ present offer, and now you regret it even though you .
What a sorry excuse for a gambler you were "counting on it".

BC really made a big mistake refunding you once, because now you will always come back for more after they showed weakness. You are like a love romance scammer, always come back for more.
Hopefully they keep ignoring you, because that's what you deserve for the way you behave.
I really wonder on how many sites you tried this before, seems like a lucrative scam. Play at a site, give hints of gambling addiction, when you lose you tell the world you told them you are addicted and want a refund, if you win (which you won't, I guess we all know that) you keep playing UNTIL you lose and then the scam starts.

You got your chance to self exclude, as they told you. You got your chance to get a 500$ present, you didn't take it.
Now it's time for you to leave this forum.

Despite our proposal, you didn't request self-exclusion or respond to the offer in the following days. Your ongoing expressions of stress made us realize that your gambling problem was becoming more serious. Combined with your feedback to multiple customer service representatives on March 1st and 2nd about your gambling addiction, we decided to retract the offer and lock your account to avoid further problems.

BRAVO. Very smart decision.

[holydarkness]

BC.Game Support, thank you for coming and explaining things from your side, it actually helps a lot and shedding light into this case.

At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction.

So you could block my account immediatly and refund my deposit or the available balance on that moment, right? but you decided to ignore it instead.

At very least, customer support should had flag me. Also I completed the wagger minutes later once my bet was solved. As you know I was cents away from 1x wagger.
My first deposit was on 17/02/2024, 14:04:55 and my first withdraw was on 17/02/2024, 16:12:31 - your server timezone - so it didn't take much time to wagger it as you can see. Between those two dates I placed at least two bets, they were paid, and I had stated my addiction condition.

If I may jump in and give my opinion, the short answer is, "yes, but only if...".

Yes, they could block your account and refund your deposit to the originating address... if you stated as such in details, that you have an addiction, afraid that if you place another bets to fulfill the wagering requirement you'll succumb further to your addiction and thus you asked them to drop your fund back to the originating address to minimalize the money laundering possibility.

Since you only mentioned that you have a gambling problem and wanted to withdraw your fund [that is yet to meet the AML requirement, no matter how small the remaining requirement is], and since they have similar situations in the past from bad people, it is quite understandable that they took precaution and still insisting on the minimum wager, marking your request as a money laundering attempt instead of a gambling addiction.

Jumping to your proposal of refund,

[...]
In case you want to rollback it I'm withdrawing my claims on GC, TrustPilot and here.
My USDT ERC20 Wallet is 0x67f80443de6af0C541DD27DF313f136e7fFaeD90

If you rollback it to the moment of my first deposit should be: 4558
If you rollback to the moment I stated it for first time: around 5800 (im not sure about the specific amount but it was after first bet was made).
If you rollback to the moment forum users told you about my condition it is 4008

I'm ok with any of those three situations.

As their representative already explained and made it known to us, your situation was only come to their awareness by the first or second of March, when you reached to them about your addiction. As it turns out, though you said you tell them numerous times, you were never mentioned about it from the time you contacted them asking for withdrawal [18th of February], nor was my earlier post here informing them had managed itself into their awareness.

They discovered it, from which they immediately jump into action and take several attempts to help you, only from the beginning of March when you mentioned this to their live support, which ended up with your account being bricked because you refused to perform self-exclusion nor responding to it.

In accordance to the narrative above, I don't think the option to rollback to the moment of your first deposit will be applicable, because they are not aware of your situation. Nor did the moment you stated your addiction on the first time as it was unclear to them whether you're really an addict or attempting to bypass a minimum withdrawal policy. And finally, the time the forum users informed them about it also didn't apply as it didn't reach them.

I hope this clears your issue with BC and we can mark this case as resolved.

[ghostingura2]

Hello,

I think I'm missing some logical answers before closing anything.

Why is no one talking about all the times I requested to limit my account (through deposit, stake, game session etc)? Why is no one complaining about the fact it doesn't work as it is supposed to?

your situation was only come to their awareness by the first or second of March

Thats not true.I requested many times before that along the weeks to have my deposits limited to 0, or limiting the max stake amount. Besides that yourself told them about my state on 24 February remember? Quoting BC:  

• Simultaneously, due to alerts from forum members, we have found that you have had addiction issues in the past on other gambling sites.
  

This alerts were 24 February not 8 days later sorry - besides all my chat contacts, betting behaviour etc..


Also, can I be provided with their License Holder working contact ? I'm up to negotiate this if BC.Game is interested but I'm not giving up from everything once their ToS dont even comply.

I don't think the option to rollback to the moment of your first deposit will be applicable, because they are not aware of your situation

They were aware! I manifested stress on the chat and clearly I stated it! the support guy just ignored it completely!

By the way, on the end of that chat (when I stated my addiction on 18 February) I was already able to be blocked  for sure because I was able to withdraw my balance < so it doesn't make much sense.

Nor did the moment you stated your addiction on the first time as it was unclear to them whether you're really an addict or attempting to bypass a minimum withdrawal policy.

Please you can't say that. On that time I was about 40 cents away to wagger it. And I would receive about $2500 from my first bet. I was just shocking and asking to be limited!

Please also someone explain me what advantage I had stating I suffer from addiction and requesting my account to be limited? I was about to receive my winnings, and as I told I was a few cents away to get it waggered. BC can confirm.
I was just afraid of losing it all as usual so I had this moment of lucidity. The support simply ignored all I said about that.

That time I wasn't suggested to close my account refunding my initial deposit only, or any other option. What I was told is to fully wagger - "bet more please".

[holydarkness]

Hello,

I think I'm missing some logical answers before closing anything.

Why is no one talking about all the times I requested to limit my account (through deposit, stake, game session etc)? Why is no one complaining about the fact it doesn't work as it is supposed to?

your situation was only come to their awareness by the first or second of March

Thats not true.I requested many times before that along the weeks to have my deposits limited to 0, or limiting the max stake amount. Besides that yourself told them about my state on 24 February remember? Quoting BC:  

• Simultaneously, due to alerts from forum members, we have found that you have had addiction issues in the past on other gambling sites.
  

This alerts were 24 February not 8 days later sorry - besides all my chat contacts, betting behaviour etc..


Also, can I be provided with their License Holder working contact ? I'm up to negotiate this if BC.Game is interested but I'm not giving up from everything once their ToS dont even comply.

I don't think the option to rollback to the moment of your first deposit will be applicable, because they are not aware of your situation

They were aware! I manifested stress on the chat and clearly I stated it! the support guy just ignored it completely!

By the way, on the end of that chat (when I stated my addiction on 18 February) I was already able to be blocked  for sure because I was able to withdraw my balance < so it doesn't make much sense.

Nor did the moment you stated your addiction on the first time as it was unclear to them whether you're really an addict or attempting to bypass a minimum withdrawal policy.

Please you can't say that. On that time I was about 40 cents away to wagger it. And I would receive about $2500 from my first bet. I was just shocking and asking to be limited!

Please also someone explain me what advantage I had stating I suffer from addiction and requesting my account to be limited? I was about to receive my winnings, and as I told I was a few cents away to get it waggered. BC can confirm.
I was just afraid of losing it all as usual so I had this moment of lucidity. The support simply ignored all I said about that.

That time I wasn't suggested to close my account refunding my initial deposit only, or any other option. What I was told is to fully wagger - "bet more please".

Are you not inquiring about addiction and was asking for limitation only by the early of March? With one instance before that was on 18th of February, when you're chatting with Doris and discussing about withdrawing with 99% wager requirement completed, reasoning that you're an addict?

As for me [and others] mentioning it on this thread, that you have a problem, though it is stated by 24th, there is a very big chance they're yet to read that post [their explanation actually confirm this] and it only come to their awareness when they attempted that peaceful approach of USD 500 compensation.

For the wager itself, even though it's just cents away from a million dollar deposit, which means it is infinitesimal, they still have to comply to the AML regulation, 1x wager requirement, means 100%. As previously mentioned, I somewhat sure they'll be more than happy to comply if you stated on that chat that you want the fund to be sent to the originating address, as it'll minimize the possibility of money laundering by a lot. Did you say this?

Lastly, you mentioned that by the end of 18 February chat, you should have been able to be blocked as you were able to withdraw your balance, which I assume means you made a small bet and fulfill that 1x wager requirement. The question is, did you return to their live support and ask for account closure by that time?

[ghostingura2]

Are you not inquiring about addiction and was asking for limitation only by the early of March? With one instance before that was on 18th of February, when you're chatting with Doris and discussing about withdrawing with 99% wager requirement completed, reasoning that you're an addict?

I didn't understand. can you rephrase please?

Can you also answer my pending questions about my denied deposit and stake limits and game session limits? I believe you never did, maybe im missing it.

As for me [and others] mentioning it on this thread, that you have a problem, though it is stated by 24th, there is a very big chance they're yet to read that post [their explanation actually confirm this] and it only come to their awareness when they attempted that peaceful approach of USD 500 compensation.

I don't believe in that, but there is no way I can proof, so it doesn't matter. Ok.

For the wager itself, even though it's just cents away from a million dollar deposit, which means it is infinitesimal, they still have to comply to the AML regulation, 1x wager requirement, means 100%. As previously mentioned, I somewhat sure they'll be more than happy to comply if you stated on that chat that you want the fund to be sent to the originating address, as it'll minimize the possibility of money laundering by a lot. Did you say this?

I said, what you saw I said. My  english is not perfect, but their support asked me NOTHING about that, and SUGGESTED ME NOTHING regarding to my limit request<
(sorry for caps, nothing against you)

The question is, did you return to their live support and ask for account closure by that time?

No, I didn't. Unfortunatly thats not how gambling addicteds act - you may know it. We have lucidity moments but not always - otherwise I wouldn't need to ask to get anything limited - I could just step away from the gambling - and the operatores wouldn't need to do anything.

I made a statement on their live support - maybe my english wasn't the best - but my statement was completely ignored (the reason and the addiction part).
I believe - I really do - it wasn't BC.Game intention to ignore my confession about addiction on 18th Feb. But it happened in fact, and BC.Game can still repair it.

Also I still want to hear from them about why couldn't I have my deposits limited per my request - as stated in their terms and conditions.
They talk about their terms some times, but not other times?

Can you please talk a bit about this fail aswell?

[holydarkness]

I am snipping the rest of the post as I'll address them in whole on my later post, after these two points confirmed:

Are you not inquiring about addiction and was asking for limitation only by the early of March? With one instance before that was on 18th of February, when you're chatting with Doris and discussing about withdrawing with 99% wager requirement completed, reasoning that you're an addict?

I didn't understand. can you rephrase please?

What I tried to say was, did you request an exclusion, informing them again about addiction, and other efforts to make it known to them about your situation, in other occasions aside from the one you had with "Doris" back in 18th of February?

Can you also answer my pending questions about my denied deposit and stake limits and game session limits? I believe you never did, maybe im missing it.

[...]
Also I still want to hear from them about why couldn't I have my deposits limited per my request - as stated in their terms and conditions.
They talk about their terms some times, but not other times?

Can you please talk a bit about this fail aswell?

A little correction, that is not their terms and condition. The points being referred here actually located on the responsible-gambling section of the help page. It is not on their ToS. That said and straightened, I'll try to get to the bottom of this, but if I may freely ventured a guess, I think that's a planned feature to have in the future, where you can set your maximum bets or maximum screen-time before you're locked for the rest of the day [or the week]. Or perhaps that's just a suggestion, to check if the casino someone about to play have such feature to help them with addiction, in case it happened, without necessarily means they offered such feature.

[ghostingura2]

I am snipping the rest of the post as I'll address them in whole on my later post, after these two points confirmed:

Are you not inquiring about addiction and was asking for limitation only by the early of March? With one instance before that was on 18th of February, when you're chatting with Doris and discussing about withdrawing with 99% wager requirement completed, reasoning that you're an addict?

I didn't understand. can you rephrase please?

What I tried to say was, did you request an exclusion, informing them again about addiction, and other efforts to make it known to them about your situation, in other occasions aside from the one you had with "Doris" back in 18th of February?

Can you also answer my pending questions about my denied deposit and stake limits and game session limits? I believe you never did, maybe im missing it.

[...]
Also I still want to hear from them about why couldn't I have my deposits limited per my request - as stated in their terms and conditions.
They talk about their terms some times, but not other times?

Can you please talk a bit about this fail aswell?

A little correction, that is not their terms and condition. The points being referred here actually located on the responsible-gambling section of the help page. It is not on their ToS. That said and straightened, I'll try to get to the bottom of this, but if I may freely ventured a guess, I think that's a planned feature to have in the future, where you can set your maximum bets or maximum screen-time before you're locked for the rest of the day [or the week]. Or perhaps that's just a suggestion, to check if the casino someone about to play have such feature to help them with addiction, in case it happened, without necessarily means they offered such feature.

I never requested an exclusion. But I mentioned many times my addiction and I requested my account to be limited many times aswell.
So they take the decision to close my account by themselfs. Why not when they noticed it then? why two weeks later?

A little correction, that is not their terms and condition.

They consider it their terms - and they recognized the error - as shown previously some times with screenshots.
I can search for that "confession" if needed or relevant.

I keep my question about how can I contact their license holder, and if bc.game already addressed their final word about it - so I can advance to a claim on their license holder.

Can BC.Game at least provide me a valid contact of their CIL license?


When I stated my health condition, the customer support operator didn't suggest anything to it, and didn't limit anything. Not even make any question to make it clear if I was just making pressure to withdraw it or not.
I believe it was an unhappy behaviour but once again, it can be repaired. I tried to contact BC.Game to understand if there is a negotiable point but I haven't any answer....
Their wrong info continues on the site. Also I never had any answer about all my deposit limits requests neither their misunderstanble info on their site.

[holydarkness]

I never requested an exclusion. But I mentioned many times my addiction and I requested my account to be limited many times aswell.

I'll ask BC.Game Support to cross-check this and confirm.

So they take the decision to close my account by themselfs. Why not when they noticed it then? why two weeks later?

They did that when they noticed it, right away, that's when they approached to you with the peaceful strategy, to "pay" you while they attempted to set an exclusion on you, without putting much psychological stress on you, in concern of relapse. Upon realizing that it is not the best approach, they went to close your account right away. By this narrative, the only mistake they have, if any, is trying to be compassionate instead of strict.

A little correction, that is not their terms and condition.

They consider it their terms - and they recognized the error - as shown previously some times with screenshots.
I can search for that "confession" if needed or relevant.

I will very much appreciate if you can procure those screenshots.

I keep my question about how can I contact their license holder, and if bc.game already addressed their final word about it - so I can advance to a claim on their license holder.

Can BC.Game at least provide me a valid contact of their CIL license?

I assume CIL will --like other license holders-- require you to exhaust every possible attempt of dispute resolution prior to reaching them. Have you?

When I stated my health condition, the customer support operator didn't suggest anything to it, and didn't limit anything. Not even make any question to make it clear if I was just making pressure to withdraw it or not.
I believe it was an unhappy behaviour but once again, it can be repaired. I tried to contact BC.Game to understand if there is a negotiable point but I haven't any answer....
Their wrong info continues on the site. Also I never had any answer about all my deposit limits requests neither their misunderstanble info on their site.

As stated above, I am asking their representative to check and confirm this exchange of communication. But I figure you can also provide it from your side if you can provide us with the screenshot of those "confession". It'll be much appreciated if you can provide them here too, that you mentioned it from time to time about your situation, prior to the first and second of March.

[ghostingura2]

Hi!

Going back on this thread, the most of it were from 29 February if I'm not mistaken as I show in this thread on 1st March:

Once more talking about addiction and limitation:
https://imgur.com/a/2sbv92D

https://imgur.com/YDzTWzp again
And again https://imgur.com/a/mBAYNw6
and again https://imgur.com/a/lRFRJu9

About their terms being incorrect: https://imgur.com/a/3UDuF8l

"but there is a mistake in these terms. We do not have a deposit limit."

I had one more nice screenshot, let me check if I can find it, they stating that that terms error was already reported for them to be corrected.

Edit: they just fixed their terms today:
https://bc.game/help/responsible-gambling
https://imgur.com/a/akHE44B


So if there were nothing wrong with it, why would they remove that from that page?

You will say it is not their terms of service OK. But it is their Responsible Gaming Policy which I agreed on sign up.

https://imgur.com/a/KFgjKr3

By this narrative, the only mistake they have, if any, is trying to be compassionate instead of strict.

No. They should had close it when they realized my health condition. And they could send those 500 directly if it was their intention, instead of leaving it to me to play with it.

I assume CIL will --like other license holders-- require you to exhaust every possible attempt of dispute resolution prior to reaching them. Have you?

After some reasearch and contacting SBGOK foundation, I realized that CIL do not reply to anyone.
They gave me CIL director private email: Mr Raoul Behr. I'll wait some more days to try to hear a final answer (if any from BC).

Regulator rules talk about exausting the communications with casino. They do not recognize CG AG or this as step methods.

[moderator's note: consecutive posts merged]

[holydarkness]

Hi!

Going back on this thread, the most of it were from 29 February if I'm not mistaken as I show in this thread on 1st March:

Once more talking about addiction and limitation:
https://imgur.com/a/2sbv92D

https://imgur.com/YDzTWzp again
And again https://imgur.com/a/mBAYNw6
and again https://imgur.com/a/lRFRJu9

About their terms being incorrect: https://imgur.com/a/3UDuF8l

"but there is a mistake in these terms. We do not have a deposit limit."

29th of February as in around the time BC.Game Support reached you through PM to try their approach? Namely, in a simple yes or no, the answer to "have you mentioned about your addiction and tried to get your situation came to their awareness other than the instance with "Doris" on the 18th, and prior to the early or March" is a "no", excepting 29th, of which they promptly put things in motion, attempting a peaceful approach to handle your situation?

As such, your claim of mentioning about your situation many times to no avail is somewhat very misleading, given the impression casted by that statement will be that you in constant attempt to inform them, while actually you only mentioned it after that fact was unearthed and you seemingly [at least to me, and if I may be brutally honest] try to use that as a leverage.

Please feel free to correct me where I wrong.

I had one more nice screenshot, let me check if I can find it, they stating that that terms error was already reported for them to be corrected.

Edit: they just fixed their terms today:
https://bc.game/help/responsible-gambling
https://imgur.com/a/akHE44B


So if there were nothing wrong with it, why would they remove that from that page?

You will say it is not their terms of service OK. But it is their Responsible Gaming Policy which I agreed on sign up.

https://imgur.com/a/KFgjKr3

For this, I've inquired to them and indeed that passage was a guide and a help page, as indicated by the placement of the page itself [not within the ToS page]. And, as such, you're also not quite right about that being their Responsible Gaming Policy. Taking the initiative to check them myself, their Responsible Gaming/Gambling Aware Policy as stated and covered on their ToS [of which both parties agreed] are:





In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything. While for the removal of the limitations "feature" from their page, I assume it's to avoid confusion like what happened right now, that people misunderstood it as a feature, or a part of their ToS of which both parties agreed, instead of a guide.

[ghostingura2]

29th of February as in around the time BC.Game Support reached you through PM to try their approach?

Yes

As such, your claim of mentioning about your situation many times to no avail is somewhat very misleading, given the impression casted by that statement will be that you in constant attempt to inform them, while actually you only mentioned it after that fact was unearthed and you seemingly [at least to me, and if I may be brutally honest] try to use that as a leverage.
Please feel free to correct me where I wrong.

No, I intended to have my account limited I was not requesting more that something written in their Responsible Gaming Policy which I had agreed.

In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything. While for the removal of the limitations "feature" from their page, I assume it's to avoid confusion like what happened right now, that people misunderstood it as a feature, or a part of their ToS of which both parties agreed, instead of a guide.

For this, I've inquired to them and indeed that passage was a guide and a help page, as indicated by the placement of the page itself [not within the ToS page]. And, as such, you're also not quite right about that being their Responsible Gaming Policy.

You are wrong. It isn't the ToS but it is the Responsible Gaming Policy page... https://imgur.com/a/ELXGMdJ

While for the removal of the limitations "feature" from their page, I assume it's to avoid confusion like what happened right now, that people misunderstood it as a feature, or a part of their ToS of which both parties agreed, instead of a guide.

They were wrong and they were fixed.

In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything.

It doesn't state the consequence of that in their terms in my understanding.

Why aren't you making pressure on BC here?
Think with me:
1- they claim that my account was closed as soon as they found out about my mental condition of gambling addiction;
2- This is wrong based on the evidences that has already been proven;
3- Even you yourself alerted them long before that, about my condition and they dismissed it.

If they are going to close my account due to gambling addiction, do it when they should have done it and not when they did - even if they had done it when you warned them (and you know you warned them) I wouldn't have lost more than $4000.

If it is as I asked, pay me the value of the bonuses I did not receive and the $500 they promised me - they apologized for the mess with the messages and they can still fix it.

[holydarkness]

As such, your claim of mentioning about your situation many times to no avail is somewhat very misleading, given the impression casted by that statement will be that you in constant attempt to inform them, while actually you only mentioned it after that fact was unearthed and you seemingly [at least to me, and if I may be brutally honest] try to use that as a leverage.
Please feel free to correct me where I wrong.

No, I intended to have my account limited I was not requesting more that something written in their Responsible Gaming Policy which I had agreed.

I am not sure I understand what you try to say correctly. Do you mind to rephrase?

In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything. While for the removal of the limitations "feature" from their page, I assume it's to avoid confusion like what happened right now, that people misunderstood it as a feature, or a part of their ToS of which both parties agreed, instead of a guide.

For this, I've inquired to them and indeed that passage was a guide and a help page, as indicated by the placement of the page itself [not within the ToS page]. And, as such, you're also not quite right about that being their Responsible Gaming Policy.

You are wrong. It isn't the ToS but it is the Responsible Gaming Policy page... https://imgur.com/a/ELXGMdJ

It is on the "help" section of their site, which host several useful articles like ToS, PF, fees they charge, 2FA, and responsible gaming as one of them. Having them displayed on the same "page" as ToS does not instantly translates it as part of their policy, much like how their 2FA sub-page does not necessarily means Google Authenticator is part of their policy. I hope you can understand these differences.



And on the screenshot you provided [uploaded right above], I can't actually see they confirm that it is part of their ToS. Perhaps you provided a wrong screenshot?

In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything.

It doesn't state the consequence of that in their terms in my understanding.

It does, point 4.8. on their ToS,

Why aren't you making pressure on BC here?

To be fair and to clarify, I am currently not pressuring anyone. Neither you nor BC. I am simply inquiring to know more and straighten some facts or clarify things. BC's process of answering my questions just happen to be happening through a direct communication with their representative. Yes, for those who follows my line of questioning, they'll be familiar with my preference, that I always urge communication to happen publicly here on the forum instead of privately through PM or DM.

However, it seems BC has concluded this case with their last post here, and I believe I am not the only one who think they have the right to do so, as their latest explanation actually explains about your situation quite nicely. In other words, your case can actually be ruled as resolved, however as you're still inquiring more, I am more than happy to help overseeing it, and thus I tried to get BC's answer from other source, which I believe they provided as a gesture of good will and maintain their honesty with me.

If you prefer me to stop trying to reach BC through DM, kindly inform me so, and I'll refrain from chasing this case any further by asking them some details. Whether they will come and answer here themselves after that, though, I can't guarantee that.

Think with me:
1- they claim that my account was closed as soon as they found out about my mental condition of gambling addiction;
2- This is wrong based on the evidences that has already been proven;
3- Even you yourself alerted them long before that, about my condition and they dismissed it.

If they are going to close my account due to gambling addiction, do it when they should have done it and not when they did - even if they had done it when you warned them (and you know you warned them) I wouldn't have lost more than $4000.

If it is as I asked, pay me the value of the bonuses I did not receive and the $500 they promised me - they apologized for the mess with the messages and they can still fix it.

I understand that I will extremely sound biased with my answer addressing above points, but rest assured that I am not taking their side, nor yours. I am simply stating what I believe happened from the evidences [statements, screenshots, etc.] gathered so far.

Yes, they closed your account as soon as they found about your condition, this is true, although it need a slight correction. They became aware of your situation by 29th of February, when they DMed you but they did not close your account right away. They attempted an alternative way, offering you a "bribe" [if I may use that word casually] in hope they can "trap" you into exclusion without placing your state of mind in enough stress in concern of you having a relapse and succumbed to your addiction by playing in other casino. Upon understanding that they can't pursue this path, they take a more direct method by asking you to exclude yourself, and later on banning you themselves when you did not heeding their subtle request. So yes, they close your account as soon as they found out about your mental condition, but they tried to do it in a compassionate way.

I think this is actually a very positive attitude of BC and, to be honest, I am surprised that a representative can think of a very delicate approach and having a gambler's state of mind to their consideration when they attempted to exclude the user for addiction. This is the first time I evidenced such approach, as usually a casino will just ban right away.

Unless I understand things and read evidences this far wrongly, I think all of the explanation and screenshots actually lead to this conclusion above. And yes, though I, and AHOYBRAUSE, mentioned about your situation on this thread far before 29th of February, their representative has explained that they did not read those posts when it's made. The situation of your condition only came to their awareness around the time they attempted that "bribe". It is very a common occurance that a representative did not notice a post or two, or even a whole thread. I usually have to send a casino representative a PM notifying them and inviting them to give their side of an accusation just to brought it to their representative's awareness, just so you can get a better picture of how a post can be missed.

As I said earlier, I can understand that I will sound extremely biased, because my sentence above looks like I heavily leaning towards and favoring BC, but I am assuring you again that the statement above was made from what I believe happened, gathered from everything provided up to this point. You are more than free to point out where I understand wrongly.

[ghostingura2]

It was my intention to  have my account limited as I always requested that. Not closed.

I can't actually see they confirm that it is part of their ToS

->

About their terms being incorrect: https://imgur.com/a/3UDuF8l
Quote
"but there is a mistake in these terms. We do not have a deposit limit."

In case it isn't their terms... it is their Responsible Gaming Policy page as shown here: https://imgur.com/a/ELXGMdJ

They had to comply with those terms I believe and they didn't.

However, it seems BC has concluded this case with their last post here, and I believe I am not the only one who think they have the right to do so

If it was their last answer about this, and I'm not getting the $500 neither my deposit sum refunded from the moment they realized my addiction, you can close this thread, because I'll initiate a claim against them on CIL.

Yes, they closed your account as soon as they found about your condition, this is true

No it isn't true.

They attempted an alternative way, offering you a "bribe" [if I may use that word casually] in hope they can "trap" you into exclusion without placing your state of mind in enough stress in concern of you having a relapse and succumbed to your addiction by playing in other casino. Upon understanding that they can't pursue this path, they take a more direct method by asking you to exclude yourself, and later on banning you themselves when you did not heeding their subtle request. So yes, they close your account as soon as they found out about your mental condition, but they tried to do it in a compassionate way.

That doesn't make any sense, being responsible noticing someone is addicted, leaving him using his account and offering him money to play on.

Just ask them if they are ready to answer my pending questions - such as an working email to contact CIL, about their responsability on the wrong Responsible Gaming Policy etc.

If it is ended here, I'll move on to the next level of complaint. It is up to them - as they decided to stop answering any of my messages.

[AHOYBRAUSE]

If it is ended here, I'll move on to the next level of complaint. It is up to them - as they decided to stop answering any of my messages.

You mean, you will move on to the next site and try to free roll them and then blackmail, right?
About your complaint anywhere, you know about your condition. You have been advised to self exclude but you wanted to keep going to get your "rewards".
Give yourself a reward, and get some help because you really need it. Blaming others for your own shortcomings.

Sure they did some minor mistakes, but they did tell you to use the self exclusion, which you didn't. Because that was not your plan, as it wasn't on cloudbet and it wasn't on rollbit. You got a 1000$ refund for nonsense and when you lost that money (which I was really happy about) you came for more, that's ridiculous.
Your plan is to play at any site and when you lose you blackmail them with your addiction. That's all there is to know.
For this reason you deserve no attention, no respect, no compassion and most of all, NO REFUND.

Since you opened it it's up to you to close this thread.

[ghostingura2]

I'm not closing anything while bc.game do not answer all pending questions or solving the pending issues.

They blackmail me in order to do not receive the 500 reward. They are mixing their bugs with other issues.

[holydarkness]

It was my intention to  have my account limited as I always requested that. Not closed.

Ahh... thank you for clarifying. May I ask how is this relevant to the part of the post I made regarding the misleading people?

I can't actually see they confirm that it is part of their ToS

->

About their terms being incorrect: https://imgur.com/a/3UDuF8l
Quote
"but there is a mistake in these terms. We do not have a deposit limit."

I think, for this one, I can see where the misunderstanding come from. First, I am inviting you to read the definitions of the word "term", I am using the one that google suggested, but Merriam-Webster also covered it nicely, albeit a little harder to understand, IMO.



I believe when "Mkulet" said the word "terms", she was referring to the definition described in point number 1, i.e. a phrase to explain a concept, while you take it as the one depicted in point number 4, a provision of an agreement.

In case it isn't their terms... it is their Responsible Gaming Policy page as shown here: https://imgur.com/a/ELXGMdJ

They had to comply with those terms I believe and they didn't.

If I may repeat my previous reply regarding this, I can't see where he actually acknowledged it as part of their terms [as in their set of agreement], perhaps you provided a wrong screenshot? Nonetheless, and unless proven otherwise, I actually think the link for that page actually describing enough,



It's "help/responsible-gambling", not "help/responsible-gambling-policy". For reference, their ToS and terms of sport links clearly describe the page is designed for terms for their service, "help/terms-service" and "help/terms-sport", meaning the sub-section of that help page contain terms of their service and terms of their sport.

However, it seems BC has concluded this case with their last post here, and I believe I am not the only one who think they have the right to do so

If it was their last answer about this, and I'm not getting the $500 neither my deposit sum refunded from the moment they realized my addiction, you can close this thread, because I'll initiate a claim against them on CIL.

I am going to be positive and try to not read that as an attempt to extort them again [if you're not getting 500 or your deposit, you'll escalate to CIL where it will cause much more hassle to them], but it will be cruel of me if I don't remind you that you violated your agreement with them, described on point 4.11. the instance you ask for exclusion on Rollbit and still creating an account on their platform. This point most likely will also be brought to CIL's attention, but if you want to go to CIL, believe you're more than free to do that.

Yes, they closed your account as soon as they found about your condition, this is true

No it isn't true.

Is it not? Please tell me how. It came to their awareness about your addiction by the end of February, of which they promptly tried to do an intervention.

They attempted an alternative way, offering you a "bribe" [if I may use that word casually] in hope they can "trap" you into exclusion without placing your state of mind in enough stress in concern of you having a relapse and succumbed to your addiction by playing in other casino. Upon understanding that they can't pursue this path, they take a more direct method by asking you to exclude yourself, and later on banning you themselves when you did not heeding their subtle request. So yes, they close your account as soon as they found out about your mental condition, but they tried to do it in a compassionate way.

That doesn't make any sense, being responsible noticing someone is addicted, leaving him using his account and offering him money to play on.

If you gave that part of my post a thorough read, mentioned several times across this thread, actually, you'll see that I said, they will most likely "trap" you with a second agreement where you'll get your account locked. In other words, the 500 USD will not be able to be used to play. It can only be used to, as well as intended for, helping you with your life, regardless of how much USD 500 instrinsically worth to you.

While for "using his account" part, I believe this is where and why they decide to pull that "good gesture" attempt, because they noticed you're still using your account to gamble. They are not leaving you to use your account in the sense of deliberately not freezing your account, they attempted a way to resolve your situation without placing you in an unnecessary distress. When they noticed that you "can't be helped" they took a more drastic measure. I believe this is not hard to understand.

Just ask them if they are ready to answer my pending questions - such as an working email to contact CIL, about their responsability on the wrong Responsible Gaming Policy etc.

If it is ended here, I'll move on to the next level of complaint. It is up to them - as they decided to stop answering any of my messages.

The Responsible-Gaming-Policy is explained on the earlier part of this post. As for CIL, you can try helpdesk@curacaolicensing.com as suggested by CasinoGuru.

[ghostingura2]

What?

There is no "help/responsible-gambling-policy"... Besides that the link address do not matters, the link address is only a url name - it could be even located in a 3rd party site - it doesn't matter. What matters is it being their official link.
Contact their support and ask where can you read the Responsible Gaming Policy as I did and they will tell you the same "help/responsible-gambling".
In case you don't believe me do that yourself. I already posted here some evidences.

So help/responsible-gambling is their responsible gaming policy - the page that they updated recently.

edit: Once again check it: https://imgur.com/a/5ljZN6W - it was right now after contacting again their team. You can try to get a different answer - I can't.

Is it not? Please tell me how. It came to their awareness about your addiction by the end of February, of which they promptly tried to do an intervention.

End of february isn't 3rd March, is it?

It can only be used to, as well as intended for, helping you with your life, regardless of how much USD 500 instrinsically worth to you.

I would be ok to that.

because they noticed you're still using your account to gamble

They never told that the $500 would be needed to be played or wtv. As they confirmed, the communication wasn't the best from neither side.

The Responsible-Gaming-Policy is explained on the earlier part of this post. As for CIL, you can try helpdesk@curacaolicensing.com as suggested by CasinoGuru.

I tried, still no answers from that address so far.

[ghostingura2]

So I assume bc.game will not answer anymore, right?

I sent email to CIL, so far didn't get any answer.
Shall I open a new topic about that shadow license holder?

[holydarkness]

What?

There is no "help/responsible-gambling-policy"... Besides that the link address do not matters, the link address is only a url name - it could be even located in a 3rd party site - it doesn't matter. What matters is it being their official link.
Contact their support and ask where can you read the Responsible Gaming Policy as I did and they will tell you the same "help/responsible-gambling".
In case you don't believe me do that yourself. I already posted here some evidences.

So help/responsible-gambling is their responsible gaming policy - the page that they updated recently.

edit: Once again check it: https://imgur.com/a/5ljZN6W - it was right now after contacting again their team. You can try to get a different answer - I can't.

Yes, exactly, there is no "help/responsible-gambling-policy" page, only "help/responsible-gambling" sans "policy", because that page is not about their policy, that page is a help page describing responsible gambling. As such, the content on it are not the terms that you both agreed, it's a help page, a guide.

Otherwise, with the same logic that you apply, this page is one of their policy too:



does that even make sense? A page of agreement policy regarding an explanation of what a crypto is? No. Why? Because having a section on their help page, the page that happens to also house the terms of service and terms of sport, does not instantly mean they are policy. The pages that talk about policy and rules are clearly indicated on the page, the other ones are there to serve the purpose of a guide, like how that crypto page aimed to give a quick explanation to the newcomers to cryptocommunity.

Second, your chat with their email [I re-uploaded the image to talkimg so everybody can see it easier] is awfully looks like, if I may borrow legal term, "leading the witness", you asked them to point out where the responsible gaming page is, nonchalantly adding the word "policy", without making it clear that you ask for that page in a literal way; a responsible gaming policy page. Staffs, [or anyone, really] will very likely dismissed that as a simple typo or a user choice of word, not acknowledging or bother to correct it, partially so they won't sound rude for correcting mis-use it as an attempt to inquire about responsible-gaming-page.



A real-life example that I happen to currently experience, someone very important to me is currently hospitalized, and I can't help to overheard a conversation on their nurse station [since my ass is practically planted on the hospital] between a nurse and a patient, for her "tri-ge-syd" result. Do you think the nurse will say something like, "we don't have such thing, were you mispronounced triglyceride?", or will she understand that the patient was referring to a triglyceride lab result, tactfully refraining from correcting the patient, and give what she asked?

Unless the patient then said, "no, I ask for tri-ge-syd result, not triglyceride, this is triglyceride, this is not what I'm looking for. Do you have my tri-ge-syd result?" it will be assumed that the patient asked for triglyceride and the nurse won't bother to correct her. Just like your case. Unless you specifically said "no, this is the help page explaining about responsible gambling. I am asking for your responsible gambling policy, as in the terms of service that we agreed about it", she will assume you asked for the responsible gambling page and refrained from saying that the "responsible gambling page" does not exist.

Applied to the case of the patient, can the patient claimed to her doctor or to her insurance company or whoever interested like, "this is not triglyceride result, this is trigesid, I asked the nurse for trigesid and she gave me this paper. This is proof that it is a trigesid result, not triglyceride."?

I believe everyone reading that screenshot can easily see this, as well as you know exactly what you tried to pull when you wrote your chat in that manner.

But humor us, what's the earlier part of your chat with her? Is there a reason why only the last part is shown?

To address your invitation to try myself,

Is it not? Please tell me how. It came to their awareness about your addiction by the end of February, of which they promptly tried to do an intervention.

End of february isn't 3rd March, is it?

Please read again. You can't just omit an explanation and twist it to match the narrative you want to drive.

I'll try once more, the fact of your situation came to their awareness by the end of February, of which they promptly tried to deescalate the situation by offering that USD 500, with an idea on their mind that they want to solve it in a manner as peaceful as they can for your sake, with a concern, at that time, that if they leave it escalated by you answering questions on the forum and brushed so close with gambling situation, you'll relapse or find yourself at a stress and seek the comfort of placing bets to get away from those situation.

Upon learning that their approach is not effective, they abandon the attempt to be compassionate, throw everything out of the window and take a direct-but-subtle approach by asking you to self exclude yourself. When this plea is also not heeded, they finally lock you themselves. This whole event happen from the end of February to the 3rd of March.

It can only be used to, as well as intended for, helping you with your life, regardless of how much USD 500 instrinsically worth to you.

I would be ok to that.

Sadly, it's out of the window, water is under the bridge, the ice is melting, the meat is overcooked, whichever proverbs you choose. they offered, it stays good for a period of time, they retract it, it's no longer available. Move on and stop trying to use it as a bargaining chips. It only highlight your characteristic of an addict.

because they noticed you're still using your account to gamble

They never told that the $500 would be needed to be played or wtv. As they confirmed, the communication wasn't the best from neither side.

The Responsible-Gaming-Policy is explained on the earlier part of this post. As for CIL, you can try helpdesk@curacaolicensing.com as suggested by CasinoGuru.

I tried, still no answers from that address so far.

Yeah, if I am not mistaken, the response time for those regulator are three months. Means, you're expected to wait for three months before you can hear back from them and it should still be considered as acceptable by their timeframe. Just to confirm, you reached CIL?

[ghostingura2]

Their Responsible Gaming Policy is available on help/responsible-gambling < I believed you contacted their support, and this should be their answer aswell. Am I wrong?
Otherwise: WHERE IS IT HOLY? OR WHERE IS WALLY?

So it is a fact, not a suposition. They are liable for the false information they present.

Once again: They were unable to limit my account on my multiple requests.
Then they edited their Responsible Gaming Policy fixing it weeks later.

However, considering the possibility that you may have gambling issues, we opted for a more compassionate approach by suggesting a $500 solution to ease your concerns. We sincerely apologize if our private messages were confusing.

About the $500, their offer was confusing, they apologize but they don't care. As they do nothing to fix it. So yes i'm contacting CIL and I'll escalate everywhere I can this until I have this settled.

[holydarkness]

Their Responsible Gaming Policy is available on help/responsible-gambling < I believed you contacted their support, and this should be their answer aswell. Am I wrong?
Otherwise: WHERE IS IT HOLY? OR WHERE IS WALLY?

Nope, they took long to respond, I leave to take care other things, checked back when I had time, still unattended by their staff, I returned to handle my real-life matters, rinse and repeat until I came back to see they responded, I didn't reply for a while, and they close the ticket. I never get to be in touch and made any conversation with their live support.

But please, don't take my words for granted, see for yourself:

This is the entire chat history with their team. As evidenced, there's no other chat below "Ultra". Otherwise, it'll show what's depicted on the next screenshot [I'm on mobile, so the reason for there is a difference between the two is my device's orientation, serendipitily].



This is the entire conversation with "Ultra", happened roughly two weeks ago when I tried to get to know better about the existence of their limit feature, prior to you prompting me to try myself.



These are what happened recently, after you asked me to try asking them,

 





As you can see, on every occasions of me trying to reach them, I never managed to engage to a conversation, thus I never get their answer. This might surprise you, but contrary to what you seemingly believe, not everybody is ill-natured, some people here are sincere in trying to get to the bottom of cases. Not everybody is manipulative and try to hide the truth, cherry-picking facts to drive a narrative, some people here are simply trying to get to know things better and help resolving things.

So it is a fact, not a suposition. They are liable for the false information they present.

Once again: They were unable to limit my account on my multiple requests.
Then they edited their Responsible Gaming Policy fixing it weeks later.

The fact here is that there is no "responsible gambling policy". The responsible gambling on that page is a guide, and they are not liable for the misunderstanding you experienced, as I addressed lengthly above, of which you choose to ignore, because if you address it, you'll have to admit that your claim is invalid [much like the patient in my real-life-experience can't argue to the insurance company that what she had in her hand is not a triglyceride result but a trigesid, since the nurse gave it to her when she asked for "trigesid" result without correcting her]

However, considering the possibility that you may have gambling issues, we opted for a more compassionate approach by suggesting a $500 solution to ease your concerns. We sincerely apologize if our private messages were confusing.

About the $500, their offer was confusing, they apologize but they don't care. As they do nothing to fix it.

I'll suggest you to give the post another read, specifically the whole paragraph of that sentence. What they're apologizing for and referring to "confusing" was that you misunderstood it as an attempt to buy your silence while what they tried to achieve is simply to help you resolve your addiction problem without placing much stress in you.

I think saying they do nothing to "fix it" is uncalled for, given they actually remedied the issue with a more direct and strict manner [yet proven to be very effective], namely locking you out.

So yes i'm contacting CIL and I'll escalate everywhere I can this until I have this settled.

I am not familiar with how the master license holder resolve the dispute raised to them, but if I am not mistaken, they will review your case, send the casino in question an email and ask for their side [what happened according to them, the supporting evidence, things like that], they'll exchange emails until the regulator [in this case, CIL] get all they need to conduct their investigation, and finally send you an email with their findings and decision.

All I can advise to you is to exercise patience, given [as previously mentioned] it can take weeks before they come to a decision. For example, CEG will need about 14 to 28 working days to review a case after they get all the documents they needed. I believe CIL have their own time frame.

As the decision made by the master license holders considered as final and bindings to both parties, many casino usually rest the case to the regulator's hand, ceases from replying to other platforms [be it this forum or arbitrator] as it became rather futile, the decision made by the regulator overcome every other platforms. This is just to inform you if you wondered why, from this point forward, BC.Game Support doesn't address your thread anymore.

[ghostingura2]

Thanks, at least you experienced their shitty support

I just tried now my lucky with a separate monitor you can get it:

https://imgur.com/a/pO7P6uN

The fact here is that there is no "responsible gambling policy". The responsible gambling on that page is a guide, and they are not liable for the misunderstanding you experienced, as I addressed lengthly above, of which you choose to ignore, because if you address it, you'll have to admit that your claim is invalid [much like the patient in my real-life-experience can't argue to the insurance company that what she had in her hand is not a triglyceride result but a trigesid, since the nurse gave it to her when she asked for "trigesid" result without correcting her]

wrongwrongwrongwrongwrongwrongwrongwrong

[ghostingura2]

why is it marked as resolved? it is opened in another platform..

[holydarkness]

why is it marked as resolved? it is opened in another platform..

Oh? My apology, I usually checked CG and AG for disputes prior to marking them as resolved, but it seems the fact that you raised a complaint to CG missed me.

I thought, given you're clearly abuses handful of their ToS, and the thread never got updated for about a month, you gave up after being severely exposed and the situation is settled with your latest complaints are invalid. Thus, I am reverting to the initial complaint, that got settled and cleared.

Pure curiosity, does CG knows you weaponize your gambling addiction to extort casinos, have multiple accounts on multiple casinos, and buying IDs? Does your other case, joana226, also currently in mediation with other platform? I can mark that one back to "in progress" too if it is.

[ghostingura2]

why is it marked as resolved? it is opened in another platform..

Oh? My apology, I usually checked CG and AG for disputes prior to marking them as resolved, but it seems the fact that you raised a complaint to CG missed me.

I thought, given you're clearly abuses handful of their ToS, and the thread never got updated for about a month, you gave up after being severely exposed and the situation is settled with your latest complaints are invalid. Thus, I am reverting to the initial complaint, that got settled and cleared.

Pure curiosity, does CG knows you weaponize your gambling addiction to extort casinos, have multiple accounts on multiple casinos, and buying IDs? Does your other case, joana226, also currently in mediation with other platform? I can mark that one back to "in progress" too if it is.

What Tos did I violate? tell me one. Buying IDs? See my last reply here you got rekt and you didn't care anymore. hf

The fact here is that there is no "responsible gambling policy".

lol

[holydarkness]

why is it marked as resolved? it is opened in another platform..

Oh? My apology, I usually checked CG and AG for disputes prior to marking them as resolved, but it seems the fact that you raised a complaint to CG missed me.

I thought, given you're clearly abuses handful of their ToS, and the thread never got updated for about a month, you gave up after being severely exposed and the situation is settled with your latest complaints are invalid. Thus, I am reverting to the initial complaint, that got settled and cleared.

Pure curiosity, does CG knows you weaponize your gambling addiction to extort casinos, have multiple accounts on multiple casinos, and buying IDs? Does your other case, joana226, also currently in mediation with other platform? I can mark that one back to "in progress" too if it is.

What Tos did I violate? tell me one. Buying IDs? See my last reply here you got rekt and you didn't care anymore. hf

What ToS did you violated? Aside from still playing when knowing you're a problem gambler and multi-accounting? And me got rekt? My silence here was simply because the case, this one, is rather moot. One case cleared and you'll try another one to get more funds from your victim. You'll hop from one attempt to another to milk the casino. Then move to other casino.

Besides, the other case took the better time of mine.

The fact here is that there is no "responsible gambling policy".

lol

Oh, come on, darling, we all know that was just a poor staff of them that got trapped in your dirty trick and word-twist. You didn't fool anyone. Her statement was not true because you put words into her mouth. You lead her. You tried several times, IIRC, and she's the unfortunate staff that fell into your snare. If any, it just prove how manipulative you are and that your case shouldn't get any further oxygen.

That responsible gambling page is not a policy, it's a guide. People with honest intent and clear conscience knows this. Deep down you too know that it's not a policy, you just insist on it because you want to make money from it. So for the sake of your own dignity, stop pursuing that matter. It only emphasize how disgusting and miserable your life is and how low on the bottom feeder class you are.

But wtv, moving on, tell me about your other case, is it also in the process of mediation?

[Rating Place]

807 was the first claim - then I updated it to the specific claimed amount of  $1,456.74 that is the total betted during the period that they had issues in their sportsbook that affected my bets.

so good on mathematics and you forgot the past week in your equation?
I already got 499.12, I don't know the specific number to earn within some weeks, but it will be clearly over $500.
Can you now comment the rest of the points? Do you find their offer fair to addicteds?

This is the first casino I ever seen that cannot limit the deposits or bets.

You got 499.12 for what exactly? Not for weekly bonus, that's impossible.
You have 70k wager life time! 70k is nothing.
I have 250k life time and I never got a bonus you are dreaming off, not even my first week where I wagered 200k. That's 3x your life time wager on the site.

Everything you got in bonus money (not monthly or weekly) was clearing the rake back BCD money from the deposit bonus + level ups. These are paid instantly and ONLY get paid if you continue to wager. They are not paid for past wager.

Weekly sports bonus is a maximum of 150$, that is the MAX amount, you can see that for yourself.
I calculated it all down for you, these are facts.
Your all time wager is a fact, 150$ max weekly is a fact, 0.30$ for 1000$ wager for monthly is a fact.

I don't care about what they offer to addicts, I care about this case and how you are trying to twist thinks to blackmail them. Anyway, I said what I wanted to say. You lost your money fair and square because you took risky parley bets that didn't pay. U can't blame someone for your own decision of choosing the wrong teams to bet on.
They paid you back 1000$ already, even though you also lost that bet fair and square when you made the decision to bet on the side. Sure the odds change was shitty but if it accepted the 2.1 or whatever it was your bet would have lost as well.
Now you lost that money and try to get more from them, that is ridiculous.


PS: Funny how you now suddenly talk about your "health condition". That didn't work for rollbit and it won't work here. Exclude yourself and get help. That's all there is to say.

This whole thing stinks. I don't know if I even believe that the OP had his settings at "don't accept odds changes" at the time of the bet. He may have done that later and took a screen shot.

[holydarkness]

why is it marked as resolved? it is opened in another platform..

Can I close it now? They've reached a verdict regarding your case and choose to mark it as rejected.

If I may add, they made a very nice conclusion, though: if your concern was really about your gambling addiction that's left unattended and intervened [though they actually did, once they're made aware of it] then why did the initial case you raised was about your betting and not your addiction?

Huh? I guess you didn't expect them to actually give this entire thread a read, eh?