🐵 MonkeyTilt.com | Top Crypto Casino & Sportsbook 🍌

[khaled0111]

Sadly some contact agents lack the basic information about some technical terms and info on certain thing that is why few of them tend to give out misleading informant about questions on those things

This might be annoying but, to be fair, a live support agent is not supposed to know the answers for all kind of questions and, in some cases, they just don’t have the necessary privileges needed to access sensitive infromation.
Their job consists essensially in assisting users to solve minor issues and answering basic questions. If the issue/question is more complex or needs thorough investigation then all they can do is to report it or escalate it to the relevant department.

[Alone055]

This might be annoying but, to be fair, a live support agent is not supposed to know the answers for all kind of questions and, in some cases, they just don’t have the necessary privileges needed to access sensitive infromation.
Their job consists essensially in assisting users to solve minor issues and answering basic questions. If the issue/question is more complex or needs thorough investigation then all they can do is to report it or escalate it to the relevant department.

Even though they are right that an agent wouldn't have in-depth technical knowledge about a platform or project they are working for, agents are asked to study the platform thoroughly and understand everything before they start assisting the customers because it makes it easier for the agents to communicate with the customers in a more clear and precise manner.

I have personal experience in this field because I have worked as a customer service representative with some crypto projects in the past, and we were required to know almost everything about the platform so that when a customer asks something, we should have prompt responses to their queries and waste no time. However, regarding complex technical questions, you are right that sometimes the agents will need to forward them to other departments and then get an update and convey it to the customers.

[96OFFICIAL]

I really understand how you feel, but as far as I know most of the agents doesn't know their own products, nobody has trained them or maybe their new to this platform. they all learn from experience, like I did since last 4 years i have learnt a lot about this crypto platform. from an agent to managing a team. I have trained those new bee with top crypto products and customer engagement. so its okay, if they don't know, you can politely ask them to transfer it to someone senior who will be able to explain you.

[Text]

Yeah lately a lot has been improved in agent service and their level of awareness information and help to clients, this is very important at this point because wee have to be cautious when dealing with a customer agent, and we should be quick to ask for advance help when we feel that the agent attending to us have lack of information to help solve our problems.

I have noticed that some casinos have different levels of customer agents and while engaging with them and what you are asking of is out of their jurisdictions they will quickly transfer you to the agent that is in charge of such cases, like technical issues have a separate team of agent that handles them, so understanding that also make the work easy for us and the agents themselves.

Maybe some of the support agents are new and might not yet be aware of the implementation of a tiered support system that allows them to escalate issues to the correct teams when necessary. That way, problems can be resolved more quickly reducing customer frustration. However we can see the efforts of MonkeyTilt in ensuring clear communication to provide us with accurate information.

[PX-Z]

I really understand how you feel, but as far as I know most of the agents doesn't know their own products, nobody has trained them.

That's not how customer support is hired, well, some/most of them just have prescript for every possible question a customer might ask which was provided by the company itself, if they there's no similar on the question/answer that is being asked on the list, simply they will ask the relevant team for that case.

I have noticed that some casinos have different levels of customer agents and while engaging with them and what you are asking of is out of their jurisdictions they will quickly transfer you to the agent that is in charge of such cases, like technical issues have a separate team of agent that handles them, so understanding that also make the work easy for us and the agents themselves.

Yes, that's how customer support works for larger scale and large user base business. It's to accommodate more users for a certain issue then another for another issue, unlike if someone (or team) who handles all issue including technicals, it will take more and longer queue to accomodate another user if that happens since most technicals issue takes time to resolve.

[tbct_mt2]

Maybe some of the support agents are new and might not yet be aware of the implementation of a tiered support system that allows them to escalate issues to the correct teams when necessary. That way, problems can be resolved more quickly reducing customer frustration. However we can see the efforts of MonkeyTilt in ensuring clear communication to provide us with accurate information.

I believe that staffs have to be trained about their platform, services and flow of customer support internally including escalating support stream. However, they will have to send it to a contact point and wait for an approval to see that case is accepted to an Escalating support or have to wait in a normal stream.

In addition, even with Escalating support, that staff will have to wait for answers from his internal colleagues in Escalating process. All these takes time, and the Escalation word doesn't mean that issues will be resolved instantly after an escalation is submited by that staff.

Yes, that's how customer support works for larger scale and large user base business. It's to accommodate more users for a certain issue then another for another issue, unlike if someone (or team) who handles all issue including technicals, it will take more and longer queue to accomodate another user if that happens since most technicals issue takes time to resolve.

That explains in big corporations, sometimes customers are disappointed with customer support because there are many contact points and only one or two miscommunication between staffs internally can break the flow, and customers will have to wait endlessly for answers. It happens with all companies, but as a service providers, they must analyze their process, detect issues, and fix them if they want to satisfy users and gain more success for their business.

[Peanutswar]

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[PX-Z]

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That explains in big corporations, sometimes customers are disappointed with customer support because there are many contact points and only one or two miscommunication between staffs internally can break the flow, and customers will have to wait endlessly for answers. It happens with all companies, but as a service providers, they must analyze their process, detect issues, and fix them if they want to satisfy users and gain more success for their business.

That's how it goes. Those competitive CS and its company (if ever they hired a third party company for CS) will always do the job, but for cost-cutting, some company or casinos just rely to small 2-3 CS handling those problems. But in general, I'd say a reputable casino with no hidden rules, stable software (with no bugs) has small to little customer issues always standout.

[bitmover]

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[Text]

I believe that staffs have to be trained about their platform, services and flow of customer support internally including escalating support stream. However, they will have to send it to a contact point and wait for an approval to see that case is accepted to an Escalating support or have to wait in a normal stream.

In addition, even with Escalating support, that staff will have to wait for answers from his internal colleagues in Escalating process. All these takes time, and the Escalation word doesn't mean that issues will be resolved instantly after an escalation is submited by that staff.

I understand and agree that there’s still a process involved. It does depend on internal workflows and the collaboration between different teams. Sometimes it can delay the process especially if the approver is unavailable. It’s about getting the issue to the right people who can resolve it and the problem to the people best equipped to solve it.

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[Alone055]

I believe that staffs have to be trained about their platform, services and flow of customer support internally including escalating support stream. However, they will have to send it to a contact point and wait for an approval to see that case is accepted to an Escalating support or have to wait in a normal stream.

In addition, even with Escalating support, that staff will have to wait for answers from his internal colleagues in Escalating process. All these takes time, and the Escalation word doesn't mean that issues will be resolved instantly after an escalation is submited by that staff.

No company would hire people and put them to work without providing them with the necessary training first, but being trained doesn't mean you can't make mistakes as a human. Sometimes, it just happens. You wouldn't do something that can break the flow of the service deliberately, but maybe you are stressed out because there is a lot of work; maybe you are handling a lot of stuff alone and have made a mistake because of that. So, things like these happen sometimes, even in big corporations and companies. They are handled later on.

That explains in big corporations, sometimes customers are disappointed with customer support because there are many contact points and only one or two miscommunication between staffs internally can break the flow, and customers will have to wait endlessly for answers. It happens with all companies, but as a service providers, they must analyze their process, detect issues, and fix them if they want to satisfy users and gain more success for their business.

You are right, but again, as I said above, this happens in every corporation/company, and things become normal as they are handled later on. Even if the staff is trained for every situation, sometimes, things can go out of hand, and that's normal.

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[khaled0111]

I was checking the deposit page and noticed this warning:

This is a one-time address.
DO NOT reuse it
A new address is generated for each transaction. Using an old address will result in lost funds.

Generating a new address for each transaction will definitely enhance users’ privacy. But I also noticed that every time you open the deposit tab you will get a new address even if the previous one hasn’t been used.
This makes me wonder what will happen if a user makes a deposit and he opens the deposit tab (generates a new address) while his deposit is still unconfirmed?

I believe it would be better to generate a new address only after the current one receives its first transaction. Just my opinion, though.

[Wiwo]

I was checking the deposit page and noticed this warning:

This is a one-time address.
DO NOT reuse it
A new address is generated for each transaction. Using an old address will result in lost funds.

Generating a new address for each transaction will definitely enhance users’ privacy. But I also noticed that every time you open the deposit tab you will get a new address even if the previous one hasn’t been used.
This makes me wonder what will happen if a user makes a deposit and he opens the deposit tab (generates a new address) while his deposit is still unconfirmed?

I believe it would be better to generate a new address only after the current one receives its first transaction. Just my opinion, though.

I think despite the warning of the address being a one-time address the system still knows which one has been used the the one is unused generating a new one when the old one is still in use, although I think it better to make things clear and to only assign one address to a user instead of changing each time deposits are tapped.

The current system is quite technical and hope that newbies won't lose their coins in the process of address usage and timing.

[LogitechMouse]

Congratulations to our last event winner!

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Congratulations man! Now it's the time for others to win too 

Thanks!! I have been playing all these giveaways in games and rounds since 2018!! From time to time I get some lucky, certainly it is worth the time we spend there!

Just keep playing.

Thanks Monkey Tilt!!! I will make some plays in the casino with the rewards!

Well, I guess now I will add this to my "New Year's Resolution". Joining in these giveaways in Games and Rounds. I mean most of them are free to participate so it's a 100% profit IF you're lucky.

Let's continue joining hoping to win on these prediction contests.

[Miles2006]

I was checking the deposit page and noticed this warning:

This is a one-time address.
DO NOT reuse it
A new address is generated for each transaction. Using an old address will result in lost funds.

Generating a new address for each transaction will definitely enhance users’ privacy. But I also noticed that every time you open the deposit tab you will get a new address even if the previous one hasn’t been used.
This makes me wonder what will happen if a user makes a deposit and he opens the deposit tab (generates a new address) while his deposit is still unconfirmed?

I believe it would be better to generate a new address only after the current one receives its first transaction. Just my opinion, though.

It’s kinda complicated, I believe there’s a time set for every old address before using a new address. For the fact it’s stated each transaction shows the old one is still useable. After making a transaction the old address is no longer needed. I understand the point, a time set can actually help else it’s confusing although a new address provided tells a lot if you can use the old one again.

[SquirrelJulietGarden]

I was checking the deposit page and noticed this warning:

This is a one-time address.
DO NOT reuse it
A new address is generated for each transaction. Using an old address will result in lost funds.

Generating a new address for each transaction will definitely enhance users’ privacy. But I also noticed that every time you open the deposit tab you will get a new address even if the previous one hasn’t been used.

I really don't know that if you are given a new deposit adress, you will no longer be able to use previous old addresses. I know importance of using change address, and avoid address reuse for privacy, but old addresses can be reused as I know. It is only unusable if the exchange migrate their wallets completely and in this situation they will announce this big change to all users.

MonkeyTilt can explain about it, but because there is such a warning, firstly we have to avoid it if we dont' want to lose our coin.

[icopress]

My site won't load. Can someone check?

[ryzaadit]

My site won't load. Can someone check?

All good for me.

Which one page won't load for you ? from my side (home) and everything is being loaded perfectly without any single issue. Checking in the chat-rooms, there is no one mentioned the site was broken or can't be load.

Perhaps, try to clear cookie & cache ?