⚡ BetBolt.com ⚡ | Crypto’s Most Rewarding Casino | VPN & VIP Friendly

[betboltxbt]

I believe the idea of the casino having 2 representatives is for a fast response to issues. In case 1 representative is busy with some activities, the second representative can take over, which is what we see as an example of it through the withdrawal reported by a member of this forum.
I like the idea because it shows how the level of the casino teams I provide a quality gaming experience to every crypto gambler.

Communication is the key! We want to ensure we know what is happening here, and we do not want to miss anything. Even if we do not post too many times, always be assured that we are checking the community's comments and discussing them with the team. We care about the community feedback, so we are here with two dedicated accounts.

I'd recommend getting a bunch of offers going in the games & rounds section if they're not doing it already.

We are planning to run at least one promotional campaign each week. Stay tuned, and we will update you guys.

Hi, i have a problem with withdrawing funds on your site. i get the message “withdrawal blocked”. can you help me with this? what is going on? give me my monye back please.

Hey there, we are sorry for the inconvenience. Would you mind sending me a DM with your Betbolt username and email address?

[sanechka]

Hi, i have a problem with withdrawing funds on your site. i get the message “withdrawal blocked”. can you help me with this? what is going on? give me my monye back please.

It’s means that you violated the ToS of the casino in most cases or you’re temporary blocked due to KYC verification needed to complete first before you can withdraw.

This casino is still new but they are very active on dealing with issue. I’m sure representatives can give a further explanation on the full extent of your account status.

I only give the most common reason on why your account got blocked withdrawal.

The thing is, the support on the site is not responding. I've been writing to them for a week. I haven't gotten a single response.

[sanechka]

Hey there, we are sorry for the inconvenience. Would you mind sending me a DM with your Betbolt username and email address? .

 
unfortunately I can't write to you as you don't accept messages from newbies.

[betboltxbt]

Hey there, we are sorry for the inconvenience. Would you mind sending me a DM with your Betbolt username and email address? .

 
unfortunately I can't write to you as you don't accept messages from newbies.

Oh my bad. I just updated the settings again. Feel free to send me a private message.

[ingiltere]

I'd like to delete my account but I don't see any button for that.

[Raflesia]

Hi, i have a problem with withdrawing funds on your site. i get the message “withdrawal blocked”. can you help me with this? what is going on? give me my monye back please.

It’s means that you violated the ToS of the casino in most cases or you’re temporary blocked due to KYC verification needed to complete first before you can withdraw.

This casino is still new but they are very active on dealing with issue. I’m sure representatives can give a further explanation on the full extent of your account status.

I only give the most common reason on why your account got blocked withdrawal.

It still cannot be said to be a violation because there could be several things that might be considered because if I'm not mistaken yesterday there was also a case like this and it was resolved so in the end something like this must be seen from several sides including analysis from the player and the site of course whether the player is violating or there is still an error from the site.

I think the important thing in this case is communication because after all, with the livechat feature or other things that support complaints in the end it functions to facilitate communication so that when a problem occurs we cannot immediately blame the casino or blame the offending player because everything must have a middle point where the problem can be resolved where the fault lies.
 

[cryptomaniac_xxx]

Hey there, we are sorry for the inconvenience. Would you mind sending me a DM with your Betbolt username and email address? .

 
unfortunately I can't write to you as you don't accept messages from newbies.

Oh my bad. I just updated the settings again. Feel free to send me a private message.

Good, we will just have to wait for the official communication between the two parties and it seems that the support here is very quick to reply.

And as far as I know, the other issues that has been raised with the casino has been solved already so I do think that it's just a matter of time before this issues will also be settled.

[Wapfika]

I'd like to delete my account but I don't see any button for that.

Self exclusion is the right term if you want to stop using your account. This feature usually available on your user profile settings or you can request this on the live support so that they will process this for yourself.

Request for a permanent self exclusion if you don’t have plan to come back anymore.

Delete feature on account is not available on any casino. Only self exclusion is the only option for this.

[betboltxbt]

I'd like to delete my account but I don't see any button for that.

Hi, please contact the live support for instant help. Or you can send us a private message here with your BetBolt email and username.

It still cannot be said to be a violation because there could be several things that might be considered because if I'm not mistaken yesterday there was also a case like this and it was resolved so in the end something like this must be seen from several sides including analysis from the player and the site of course whether the player is violating or there is still an error from the site.

Right. We do not want to accuse anyone without knowing the case carefully. The information was already forwarded to the team, and we are looking into it. We are sorry for any inconvenience.
cryptomaniac_xxx and Wapfika, thank you very much for your input. We value your suggestion and help.

[betboltxbt]

Hi, i have a problem with withdrawing funds on your site. i get the message “withdrawal blocked”. can you help me with this? what is going on? give me my monye back please.

Hi sanechka!

We are sorry for the inconvenience. The withdrawal for your account was enabled. It was just regular check-up and once again, we are sorry for the inconvenience.
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[FindRossCo]

Site looks great, I like the UI. What original games do you have lined up first?

[Raflesia]

It still cannot be said to be a violation because there could be several things that might be considered because if I'm not mistaken yesterday there was also a case like this and it was resolved so in the end something like this must be seen from several sides including analysis from the player and the site of course whether the player is violating or there is still an error from the site.

Right. We do not want to accuse anyone without knowing the case carefully. The information was already forwarded to the team, and we are looking into it. We are sorry for any inconvenience.

That is a good thing because it is indeed a response like this that is indeed expected especially for players who are hampered by several things including some obstacles that occur on the site regardless of personal errors or there are some adjustments, everything will reach a good middle point if indeed the player and the site have good communication in solving the problems that occur.

Trust is sometimes a thing that is usually a little difficult especially for new sites but when the developers provide good service including in responding to complaints and supported by the seriousness of the site then I think over time trust will continue to increase and I am quite sure of this because players actually just want to play comfortably without any obstacles that are too big.

[ingiltere]

Self exclusion is the right term if you want to stop using your account. This feature usually available on your user profile settings or you can request this on the live support so that they will process this for yourself.
Request for a permanent self exclusion if you don’t have plan to come back anymore.
Delete feature on account is not available on any casino. Only self exclusion is the only option for this.

I didn't ask about self-exclusion, I don't think about doing something like that. I asked the site representatives about the complete deletion of the account. If you don't know anything about this, don't write empty comments for your sig campaign. Many casinos have account deletion feature. You obviously don't use casinos much.

Hi, please contact the live support for instant help. Or you can send us a private message here with your BetBolt email and username.

Thanks. I'll send you a PM if live support can't solve this.

[betboltxbt]

Site looks great, I like the UI. What original games do you have lined up first?

Hi there.
Thank you for the review.
We do not have an in-house game yet, but we are already working on it. The estimated time for the first in-house game is around six weeks. But it may take a little longer for testing purposes. We are excited to launch our very first in-house games. Stay tuned!

That is a good thing because it is indeed a response like this that is indeed expected especially for players who are hampered by several things including some obstacles that occur on the site regardless of personal errors or there are some adjustments, everything will reach a good middle point if indeed the player and the site have good communication in solving the problems that occur.

Right. As we said, we do not want to accuse anyone without carefully knowing the case. In the case we are talking about, the withdrawal was blocked for this user, which is part of a regular check-up. The team has already checked, and the withdrawal for that user has been enabled. We are happy that everything went well.

Thanks. I'll send you a PM if live support can't solve this.

Sure, we would be happy to assist you.

[r_victory]

Communication is the key! We want to ensure we know what is happening here, and we do not want to miss anything. Even if we do not post too many times, always be assured that we are checking the community's comments and discussing them with the team. We care about the community feedback, so we are here with two dedicated accounts.

You said it all, what sets a great company apart from a mediocre one is communication and closeness to its customers. I noticed this concern on your part from the beginning, in addition to the readiness to resolve more delicate issues, as some have already mentioned here. Keep it up!

[Wapfika]

Self exclusion is the right term if you want to stop using your account. This feature usually available on your user profile settings or you can request this on the live support so that they will process this for yourself.
Request for a permanent self exclusion if you don’t have plan to come back anymore.
Delete feature on account is not available on any casino. Only self exclusion is the only option for this.

I didn't ask about self-exclusion, I don't think about doing something like that. I asked the site representatives about the complete deletion of the account. If you don't know anything about this, don't write empty comments for your sig campaign. Many casinos have account deletion feature. You obviously don't use casinos much.

This is a bit offensive for user trying to help.

Deleting an account is not an available option on all the casino I’m using. Only self-exclusion that leads to permanently banned is always the path which the support offer for user that doesn’t want to use their account anymore.

It’s probably to retain user records to avoid bonus abused. Think about someone using all the bonus then delete the account records then create new one to avail all bonuses since casino doesn’t your records. This is one of the reason why casino only banned account permanently instead of deleting the account records.

[Negotiation]

Hi, i have a problem with withdrawing funds on your site. i get the message “withdrawal blocked”. can you help me with this? what is going on? give me my monye back please.

It’s means that you violated the ToS of the casino in most cases or you’re temporary blocked due to KYC verification needed to complete first before you can withdraw.

This casino is still new but they are very active on dealing with issue. I’m sure representatives can give a further explanation on the full extent of your account status.

I only give the most common reason on why your account got blocked withdrawal.

It still cannot be said to be a violation because there could be several things that might be considered because if I'm not mistaken yesterday there was also a case like this and it was resolved so in the end something like this must be seen from several sides including analysis from the player and the site of course whether the player is violating or there is still an error from the site.

I think the important thing in this case is communication because after all, with the livechat feature or other things that support complaints in the end it functions to facilitate communication so that when a problem occurs we cannot immediately blame the casino or blame the offending player because everything must have a middle point where the problem can be resolved where the fault lies.
 

Yes it is difficult to call this a direct violation because there are many things to consider any problem or controversial situation should be examined from both sides rather than being judged unilaterally. Especially when there is a confusion or problem in an online casino or any digital platform the only way to reach the right conclusion is through information and communication. Live chat or other means of reporting complaints make it much easier to communicate with customers if a problem arises the casino authorities or the player cannot be held solely responsible.

[panjul07]

Self exclusion is the right term if you want to stop using your account. This feature usually available on your user profile settings or you can request this on the live support so that they will process this for yourself.

Request for a permanent self exclusion if you don’t have plan to come back anymore.

Delete feature on account is not available on any casino. Only self exclusion is the only option for this.

Not that true, there are some casino with these 2 features (self-exclusion and account closure).
Self exclusion is designed usually for those who have gambling problem such as addiction while account closure is usually for players who have no gambling issue but they want to close their gambling account for other reason.
However, I have to agree that if there is no plan to comeback then permanent self-exclusion is the best choice because as what I know is that account closure in some casinos still provide an option for the players to request account re-open.
Better to ask the support, that's would be the best thing to do for him and I'm sure the support will give him at least an option for his case based on his own preference.

[Odusko]

This is a bit offensive for user trying to help.

Deleting an account is not an available option on all the casino I’m using. Only self-exclusion that leads to permanently banned is always the path which the support offer for user that doesn’t want to use their account anymore.

It’s probably to retain user records to avoid bonus abused. Think about someone using all the bonus then delete the account records then create new one to avail all bonuses since casino doesn’t your records. This is one of the reason why casino only banned account permanently instead of deleting the account records.

I hard an experience the last time I self excluded myself from an online casinos, very popular in my country and at that time I wanted to reconnect back later and the casino outrightly told me that my account doesn't exist, and when try to create a new account, it wasn't possible since their rejected my details anytime in insert them, since it has been used before, so most casinos that offers accounts deletion or self exclusion have a highly strict standing that prevents and exit the gambler from the casino forever.

[logfiles]

I hard an experience the last time I self excluded myself from an online casinos, very popular in my country and at that time I wanted to reconnect back later and the casino outrightly told me that my account doesn't exist, and when try to create a new account, it wasn't possible since their rejected my details anytime in insert them, since it has been used before, so most casinos that offers accounts deletion or self exclusion have a highly strict standing that prevents and exit the gambler from the casino forever.

It's the whole point of self-exclusion, isn't it. You don't want a user self-excluding themselves and then after sometime, they register on the platform, get a problem with gambling addiction or lose their savings, and then they start blaming the casino or even using them
I think you have seen such similar complaints in the forum, where some users blame the casinos for not helping them with their gambling problem when they tried to self-exclude. Such cases can lead to serious consequences.