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[Strongkored]

In order to get a satisfactory answer and user approach, the founder of betbolt should at least give a response here, because sometimes the representative only gives information obtained from above, if the founder of betbolt comes here once in a while, he will definitely get a better impression with his users.

It is not necessary, the representative means he is part of the management and every answer must represent what the management will and has done.
You can see only a few casinos whose owners or founders speak directly on ANN Thread, and those are only small casinos, but big casinos only employ representatives to manage their threads, so as long as their representatives are active then that is enough.

[asyakashi]

In order to get a satisfactory answer and user approach, the founder of betbolt should at least give a response here, because sometimes the representative only gives information obtained from above, if the founder of betbolt comes here once in a while, he will definitely get a better impression with his users.

It is not necessary, the representative means he is part of the management and every answer must represent what the management will and has done.
You can see only a few casinos whose owners or founders speak directly on ANN Thread, and those are only small casinos, but big casinos only employ representatives to manage their threads, so as long as their representatives are active then that is enough.

yes but it's okay if the founder comes to see the users once in a while, I mean the approach is not a must, if it's not necessary it seems less appropriate, at least we know who the founder is and how they respond to their users, betbolt hasn't been here long if you feel it's not necessary I think it's wrong, no need to argue anymore let's play and have fun

[Pumared]

In order to get a satisfactory answer and user approach, the founder of betbolt should at least give a response here, because sometimes the representative only gives information obtained from above, if the founder of betbolt comes here once in a while, he will definitely get a better impression with his users.

It is not necessary, the representative means he is part of the management and every answer must represent what the management will and has done.
You can see only a few casinos whose owners or founders speak directly on ANN Thread, and those are only small casinos, but big casinos only employ representatives to manage their threads, so as long as their representatives are active then that is enough.

I agree, just having a representative here to answer all users' questions is something that most casinos don't do. So it's not necessary to have the founder here, if he is there it's great, but having another representative helping everyone and reporting problems is a big deal.

[xLays]

I received my prize from the slot multiplier contest in games and rounds herein the forum.
I want to leave some feedback here since I’ve already tried making deposits, withdrawals, playing slots, and sports betting everything went smoothly NGL.

TBH the platform is very clean and user friendly. So many promos like the ongoing Slot Multiplier Race. I saw some familiar forum usernames on the leaderboard like Woodie and xGennady. Woodie is currently rank 3 with $700 prize if he maintains his position.

Withdrawals using USDT via the TRX network were instant. This site is definitely worth a try.

Thanks to Betbolt, Little Mouse and memehunter for the contest, I know you guys behind this contest..

Edit: Yeah I guess the live chat need some improvement..

[LesHeyndrickx]

And again 2 more days passed with no solution to my blocked withdrawal problem...... now exactly 1 full month of zero replies from livechat, zero replies on email, and zero updates here.

I am so sick of this situation!!!

Hey There LesHeyndrickx!

I am happy to inform you that withdrawal has been enabled for your account. We would like to inform user @sanechka that your withdrawal has been enabled as well. Once again, we apologize for the inconvenience and thank you for your patience. I have been in touch with the team and have waited for the update for a while. Thanks for being patient with the issues.

Well finally......although it's pretty sad that you needed the pressure of a scam accusation to finally make this decision. For sure I won't play at Betbolt anymore, my pleasure has been spoiled already. Payout requested, once it's processed I will update the CasinoGuru thread. But this whole situaion cost me a lot of time and effort and that should not have been neccessary.

Hmm, you get it resolved and yet you keep complaining instead of just saying thanks and move on. Your scam accusation threat was not the reason this got resolved, it just took time. And like i said, your amount was so low, you really believe a casino would scam a customer for this?? Maybe think again. GL somewhere else.

30 days of no response in any way, and then I threaten to open a scam accusation and 47 minutes later it is suddenly solved....and that is pure coincidence? No, I don't believe that....
And no, I am not complaining anymore, I will be silent from now on, but yes I do deserve to say something about this even after I have received my money. Because this whole 30 days of waiting should not have happened in the first place. I don't need to say thank you for receiving my fair winnings, it should be normal business for a serious casino.
Anyway, funds received, case closed.

[asyakashi]

I received my prize from the slot multiplier contest in games and rounds herein the forum.
I want to leave some feedback here since I’ve already tried making deposits, withdrawals, playing slots, and sports betting everything went smoothly NGL.

TBH the platform is very clean and user friendly. So many promos like the ongoing Slot Multiplier Race. I saw some familiar forum usernames on the leaderboard like Woodie and xGennady. Woodie is currently rank 3 with $700 prize if he maintains his position.

Withdrawals using USDT via the TRX network were instant. This site is definitely worth a try.

Thanks to Betbolt, Little Mouse and memehunter for the contest, I know you guys behind this contest..

Edit: Yeah I guess the live chat need some improvement..

I am quite surprised, how is it possible that all the participants got the highest digger, last week it wasn't too fierce, but after I saw the highest digger this week I gave up my intention to look for the highest digger, I feel unable to compete, maybe next week it won't be as fierce as this week

[Pumared]

I received my prize from the slot multiplier contest in games and rounds herein the forum.
I want to leave some feedback here since I’ve already tried making deposits, withdrawals, playing slots, and sports betting everything went smoothly NGL.

TBH the platform is very clean and user friendly. So many promos like the ongoing Slot Multiplier Race. I saw some familiar forum usernames on the leaderboard like Woodie and xGennady. Woodie is currently rank 3 with $700 prize if he maintains his position.

Withdrawals using USDT via the TRX network were instant. This site is definitely worth a try.

Thanks to Betbolt, Little Mouse and memehunter for the contest, I know you guys behind this contest..

Edit: Yeah I guess the live chat need some improvement..

Congratulations on winning! That's why I mentioned it earlier. It's important to take advantage of these casino promotions to be able to participate. Even more so in multiplier contests, which are relatively easy to win some higher amounts to compete.

[betboltxbt]

30 days of no response in any way, and then I threaten to open a scam accusation and 47 minutes later it is suddenly solved....and that is pure coincidence? No, I don't believe that....

Hey LesHeyndrickx!

It didn't happen in 47 minutes. In fact, your withdrawal was enabled a day before I posted it here. The team member informed me about enabling your withdrawal, and another member a day before, but I was out of the office, which is why I wasn't able to inform you instantly. So, I understand that when posted your last reply in this thread before I informed you, you didn't even check your account. Else, you would have already realize that your withdrawal was enabled already. So, you are totally wrong with your prediction that it was suddenly solved. I have been pushing the team for a long time. I don't understand what made you think that your threat for a scam accusation thread would fix it while you already opened a complain on casino guru.

Once again, we apologize for the inconvenience.

[Shishir99]

Edit: Yeah I guess the live chat need some improvement..

Not only Betbolt, but there are a lot of casinos with slow support responses, including BC Game. I assume their support team size does not match the user base size, which is why the support cannot handle all the support inquiries at the same time. Or, probably, their support team is too small, so sometimes they leave the live chat without an agent.

I would recommend they hire more support employees to provide better quality support. I see all the issues with the players were solved already. I hope they will continue to provide good services to the players.

[cryptomaniac_xxx]

Edit: Yeah I guess the live chat need some improvement..

Not only Betbolt, but there are a lot of casinos with slow support responses, including BC Game. I assume their support team size does not match the user base size, which is why the support cannot handle all the support inquiries at the same time. Or, probably, their support team is too small, so sometimes they leave the live chat without an agent.

I would recommend they hire more support employees to provide better quality support. I see all the issues with the players were solved already. I hope they will continue to provide good services to the players.

Good thing is that their representative and the casino itself are very active in our community. So for sure one he read this comment, he might have to rely the info to the team so that they can improved the live chat.

Although I wanted to hear what one of our members here on what kind of improvement is needed here.

[Pumared]

Edit: Yeah I guess the live chat need some improvement..

Not only Betbolt, but there are a lot of casinos with slow support responses, including BC Game. I assume their support team size does not match the user base size, which is why the support cannot handle all the support inquiries at the same time. Or, probably, their support team is too small, so sometimes they leave the live chat without an agent.

I would recommend they hire more support employees to provide better quality support. I see all the issues with the players were solved already. I hope they will continue to provide good services to the players.

Bringing a little of my little experience with the support area, it is interesting to always put a percentage in relation to the number of active customers who opened complaints and draw an average to know how many employees the support area needs to serve these customers in the most extreme cases.

But as you said, all complaints were answered here, showing the efficiency of the casino. But there is always room for improvement when it comes to customer experience.

[betboltxbt]

Good thing is that their representative and the casino itself are very active in our community. So for sure one he read this comment, he might have to rely the info to the team so that they can improved the live chat.

Although I wanted to hear what one of our members here on what kind of improvement is needed here.

We appreciate your feedback and suggestions.
We care about the community feedback; thus, we are here in this forum, checking the thread every day and writing our responses. Yes, we see the feedback every day, and I am forwarding the suggestions to the team. We are aware of the slow support responses that you may have faced, and we promise to work on it and make the support faster for players. We appreciate the criticism. It helps us understand what we are lacking and where we should improve.

Thanks!

[Shishir99]

Good thing is that their representative and the casino itself are very active in our community. So for sure one he read this comment, he might have to rely the info to the team so that they can improved the live chat.

That is what community members care about. As long as there is a representative, there is a high chance they will let the team know about the community situation, and as long as they are spending money to promote their business here, they will care about solving the problem as soon as they can. As we can see, there were some cases around for a month, and those issues were solved eventually.

The players had to wait, and the casino representative posted almost every day and stayed connected with the community even though they were not able to solve the issue. It is important to stay connected even if it takes time to resolve the issue.

[betboltxbt]

Hello BitcoinTalk community!

BetBolt.com is now temporarily operating as BetBolt.io domain name.
Please use this domain name till further notice.

Regards!

[$crypto$]

A few minutes ago received an email about this update, but could you at least change the thread title to the new domain? So there is no confusion?

Every casino usually has mirror links --- Does this casino have mirror links?

But happy to offer Rakeback up to 40%.

[AHOYBRAUSE]

A few minutes ago received an email about this update, but could you at least change the thread title to the new domain? So there is no confusion?

Every casino usually has mirror links --- Does this casino have mirror links?

But happy to offer Rakeback up to 40%.

Dude, the email came like 90min ago. If they have issues with the .com domain and quickly moved it to .io obviously they have other things in mind than updating the thread title here. We are talking about 90 minutes, not 90 days or something.

[Josefjix]

Hello BitcoinTalk community!

BetBolt.com is now temporarily operating as BetBolt.io domain name.
Please use this domain name till further notice.

Regards!

Why sudden change in the domain name this period, can you please let the community know why the change? If it's something personal to be left with the team, that should also be clarified.

If then, the whole signature campaigners will have to change in the signature code from [dot]com to [dot]io informing participants to do that right away.

[PaPoc]

A few minutes ago received an email about this update, but could you at least change the thread title to the new domain? So there is no confusion?

Every casino usually has mirror links --- Does this casino have mirror links?

But happy to offer Rakeback up to 40%.

I received – I assume – the same email as you regarding the 40% extra rakeback today. However, it seems like this promotion isn’t working. The email states, "You will receive the 40% additional rakeback through the boosted instant rakeback and the daily reward," but the instant rakeback isn’t boosted at all. For me, at gold rank, it's just the old regular 8%. Additionally, considering how there is absolutely no mention of this promotion on any of their social media, I have my doubts about receiving this extra rakeback.. I guess we'll see tomorrow.

[PaPoc]

I received – I assume – the same email as you regarding the 40% extra rakeback today. However, it seems like this promotion isn’t working. The email states, "You will receive the 40% additional rakeback through the boosted instant rakeback and the daily reward," but the instant rakeback isn’t boosted at all. For me, at gold rank, it's just the old regular 8%. Additionally, considering how there is absolutely no mention of this promotion on any of their social media, I have my doubts about receiving this extra rakeback.. I guess we'll see tomorrow.

It seems my doubts were unfounded. The daily reward was much higher than usual, most likely due to the promo.

[Shishir99]

Why sudden change in the domain name this period, can you please let the community know why the change? If it's something personal to be left with the team, that should also be clarified.

Huh? It seems you are demanding clarification from them as if you own the company and they didn't inform you before making some changes. If not, do you think it is important to know why they changed their domain as a player? I don't think it's important to know as a player. As they said, it is a temporary change and they might get back to .com domain later.

You even want to know if it's something personal. What the hell, man? Do they owe you something? We all know they were DDoS attacked. Probably that is the reason they changed the domain name. They know the actual reason. But as a player, it's not important to know why they changed the domain if they do not share.