Technically correct is the best kind of correct, but I do hope that something like this never happens again, responsible gambling and addicted gamblers deserve to be taken seriously. I haven't heard back yet but I'm asking for updates every day, your support is probably getting tired of me.
Not sure why it's taking so long as I was already promised the refund on Friday evening, but like I said, I'm keeping a close eye on this. Thank you for asking the team to give my case priority, Arj.
Hey Tom, we have acknowledged your other thread as well. I’ll be leaving a reply there for you to read. We really value our players and take responsible gambling very seriously. I’ll edit and attach a link to my response here as well.
I am curious if the winners got paid on time. Judging from the BitcoinTalk events, the winners had to wait more than two weeks to get paid. The BetBolt team exceeded the limit and showed unprofessionalism. As we can see, the signature campaign is now paused and all kind of promotions was paused on this forum as well. This was a result of delayed payments and unprofessionalism.
I would always warn the other campaign managers if they wanted to host any events for BetBolt. They should know how BetBolt treated the community and players. Players were waiting for a few weeks to get paid. Some of them waited for months for VIP migration. Good to know they at least got paid at the end of the day.
Let me end your curiosity here,
we have ensured almost instant or timely payouts for our social media contests. As I mentioned earlier, we do have plans to implement on the forum, but we are currently in the process of moving forward with other things. The past issues have been addressed before, and we’ve also taken the suggestions and feedback from forum members to improve them.
If there has been an expansion of their team, moving forward, if there are contests, the winners should be rewarded on time so there are no issues where winners have to wait longer. This is clearly frustrating and makes many players hesitant because they are always late in distributing the prizes.
Hopefully, with what has been said, the Betbolt team will address all these issues, as they have already improved their support team.
Are VIP transfer users still waiting until now? Does the team need to verify for a longer period? They should provide a more detailed explanation.
We process most of our VIP transfers on the same day. Some players might need to wait a little longer due to additional checks, but our VIP hosts ensure timely responses, look after the players, and tailor their rewards to improve their experience.
Their support team is not the main problem before when they delay the reward distribution of participants since they do community with the campaign manager regarding the delay on payment.
I think they probably still thinking whether it’s still worth it to continue the contest and distribution or else they will not delay the payment.
They should start using escrow from now on their future contest or marketing in the forum.
That suggestion has indeed come from forum members before. We will consider working with a campaign manager when we host any events or contests here in the future. I believe it increases player trust, as campaign managers already have a reputation on the forum, which helps attract more participants.
I believe I have shared it weeks ago about my experience when I tried to apply for the VIP Transfer program, I do not want to repeat it here but I think the experience by AHOY is also more than enough for you to evaluate.
Or maybe you can also learn from other casinos with similar program on how they handle the process of the VIP transfer program.
No offenses but I'm just expressing my opinion based on my own experiences that the VIP Transfer program by other casinos is much better (at least in the process) compared to yours.
I assure you that we will work on this and make it easier for players to get a VIP transfer. I will personally discuss it with the founder to ensure it is looked into and improved. I would also genuinely appreciate any suggestions you or other forum members would like to see implemented.
The results will speak for themselves, louder than anything else.
And as I can see, the team is willing to go along and listen..
We are definitely here to listen to everyone and continue growing. We are constantly moving forward, and looking after our community and players is genuinely our responsibility. We have a lot going on and even more plans to exceed expectations.
The Betbolt representative came online, and I hope they saw the posts we wrote. Unfortunately, they did not bother to respond to this thread and address the matter. I think they do not have any logical explanation at this moment. They even got temporary negative feedback on their profile for being unprofessional with the campaign manager. They ended up paying the manager and the players of this forum. But I don't remember seeing them apologizing for what they did.
I don't know. I think AHOYBRAUSE waited a long time to transfer his VIP status, and I'm not sure if he was able to do it.
Hey Shishir, I’m here and ready to address every matter and escalate anything that needs immediate attention. I’d like to mention that the temporary feedback issue was due to a lack of communication. We never intended for that to happen, but it eventually did. I sincerely apologize if you were affected. I’ll also ensure more timely responses to everyone here.
Also, AHOYBRAUSE was eventually offered a VIP transfer. The delay happened due to a lack of follow-up. As I mentioned earlier, we are working on improving and speeding up the VIP transfer process.
Yep, this is the good part on Betbolt. They became active on answering question and concerns on this thread after the long delay of the prize distribution and silence. This is a nice step building again reputation in the forum.
Although there’s still some improvement needed in terms of their bonus structure.
I wonder if they can copy the bonus structure of winz.io that offer no wagering requirements on their welcome bonus but the bonus is determined by the result of wheel.
We will continue to improve our presence on the forum. I truly believe we offer great bonuses and also tailor them based on users' gameplay on our website. I’ll consider your feedback and check if it's something worth offering to our players. If there's anything else you'd like to see, I’m all ears.
By giving response on every concern issue about their casino is a really good move they are making, because through this they show that they want to fix the problem and make
their users feel that it is important to their platform, and with this it is really a good point.
Although, that's all as you mentioned, there is something else that needs to be improved on their gambling platform so that their gambling community can gradually return to their casino platform online here, even it is difficult to do it.
In fact, it is the casino's responsibility to respond to any questions or issues here so that those with complaints do not have to wait any longer. It would be more appreciated by many people if they responded more quickly.
Every casino will always improve their services on the platform, including building a larger community. This is not a short-term issue; rather, casinos must be able to build a high level of trust with their customers.
Acknowledging responses is something we see as almost essential. We’ll be taking it further by giving the forum more focus and building strong relationships here with people. We aim to grow a large community and will make sure to look after our members and players.
