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[Orpichukwu]

What then is your reward after winning this case because their actions led to you losing about $7,000 after you else of exclude as an addicted gambler which was not executed by the casino team, I think casino Guru should have awarded you a complement reward to ease your loses or even protect you by rewarding you with an amount higher that your $7k lose.

Casino gurus are there to render help trying to solve issues between players and the casino; they are not supposed to be the ones to hand over the lost amount to the player, as they don't actually have a hand with the casino itself. Their work is to try to resolve and force the hand of the casino to pay; if they can't, then you, the player, can take other actions. Why the case file serves as a warning to other players.

[ToshiBan]

Hello, my account was blocked today, and the support in the chat isn't explaining the reason at all. They only replied that their team will look into it. But I can't even log into my account. I had a deposit, and one successful withdrawal, but for some unknown reason I got banned. This is very strange. Could any of the admins please contact me? My username: rnhtxuwkhx551

It's been four days since my account was blocked, and they haven't given me any reason. Support responds with the standard phrase, "We're still waiting for a response from our team." So even support doesn't know the reason for the block.

[Catchedfis]

If you have an open complaint or were scammed by this casino, stop just posting here. Go to the OP's profile and leave them a negative Trust rating.

Casino Guru already investigated and downgraded Toshi.bet to "Below Average" because they refuse to act fairly. They admit they can link accounts to block bonuses, but they ignore it when you're depositing.

Don't let them hide behind this ANN thread. Give the representative the negative Trust they earned so other players can see the red flags immediately.

[ToshiBan]

On April 5th, I wrote that my account was blocked without explanation. There was money in my balance, but I don’t know the exact amount because I had active bets.

Throughout this entire time, I kept writing to support, but the support of this site is dead. The site has only two agents: Coco and Jef. Both only respond once a day, and only one sentence like "We will forward the request to our team." In reality, this is all lies, and there is likely no team at all. They simply ignore my basic questions like "What is the reason for the block?" For three weeks, they have not given me a single substantive answer. I still don’t even know the basic reason for my ban.

Today they replied: "Your account is still banned and cannot be lifted." And after that, the support agent disappeared again without even explaining the reason. I assure you — this is a scam casino. Do not engage with this site. The Toshi representative on Bitcointalk did not contact me at all during this entire time, but I see that he was online. I am attaching all the evidence in the form of screenshots.

https://imgur.com/a/fUJI9fE

[The Cryptovator]

On April 5th, I wrote that my account was blocked without explanation. There was money in my balance, but I don’t know the exact amount because I had active bets.

Throughout this entire time, I kept writing to support, but the support of this site is dead. The site has only two agents: Coco and Jef. Both only respond once a day, and only one sentence like "We will forward the request to our team." In reality, this is all lies, and there is likely no team at all. They simply ignore my basic questions like "What is the reason for the block?" For three weeks, they have not given me a single substantive answer. I still don’t even know the basic reason for my ban.

Today they replied: "Your account is still banned and cannot be lifted." And after that, the support agent disappeared again without even explaining the reason. I assure you — this is a scam casino. Do not engage with this site. The Toshi representative on Bitcointalk did not contact me at all during this entire time, but I see that he was online. I am attaching all the evidence in the form of screenshots.

You don't need to make red the whole post. You can simply present here your issues regarding Toshibet. I have noticed your scam accusation thread and replied there as well. I can't believe a gambling platform like Toshibet would scam someone for $500 only. There would be something wrong that needs to be solved. But their replies on the live chat aren't satisfying at all; they should provide the valid reasons for the ban.

However, Toshibet seems active on the forum four days back. They would be active again here and should notice this post as well. I am expecting a clear explanation and solutions about these allegations. This isn't a big amount for the Toshibet; all are about to check the ban reason and take appropriate action. Banning without reason looks like a scam.

[ToshiBan]

On April 5th, I wrote that my account was blocked without explanation. There was money in my balance, but I don’t know the exact amount because I had active bets.

Throughout this entire time, I kept writing to support, but the support of this site is dead. The site has only two agents: Coco and Jef. Both only respond once a day, and only one sentence like "We will forward the request to our team." In reality, this is all lies, and there is likely no team at all. They simply ignore my basic questions like "What is the reason for the block?" For three weeks, they have not given me a single substantive answer. I still don’t even know the basic reason for my ban.

Today they replied: "Your account is still banned and cannot be lifted." And after that, the support agent disappeared again without even explaining the reason. I assure you — this is a scam casino. Do not engage with this site. The Toshi representative on Bitcointalk did not contact me at all during this entire time, but I see that he was online. I am attaching all the evidence in the form of screenshots.

You don't need to make red the whole post. You can simply present here your issues regarding Toshibet. I have noticed your scam accusation thread and replied there as well. I can't believe a gambling platform like Toshibet would scam someone for $500 only. There would be something wrong that needs to be solved. But their replies on the live chat aren't satisfying at all; they should provide the valid reasons for the ban.

However, Toshibet seems active on the forum four days back. They would be active again here and should notice this post as well. I am expecting a clear explanation and solutions about these allegations. This isn't a big amount for the Toshibet; all are about to check the ban reason and take appropriate action. Banning without reason looks like a scam.

Sorry, I'm just trying to draw attention to my problem with the red highlight. But the admins even blocked me from Discord after I asked what happened to my account. Proofs:
https://talkimg.com/images/2026/04/28/UyEaVz.png
https://talkimg.com/images/2026/04/28/UyEXD2.png
https://talkimg.com/images/2026/04/28/UyEuZc.png

[Catchedfis]

On April 5th, I wrote that my account was blocked without explanation. There was money in my balance, but I don’t know the exact amount because I had active bets.

Throughout this entire time, I kept writing to support, but the support of this site is dead. The site has only two agents: Coco and Jef. Both only respond once a day, and only one sentence like "We will forward the request to our team." In reality, this is all lies, and there is likely no team at all. They simply ignore my basic questions like "What is the reason for the block?" For three weeks, they have not given me a single substantive answer. I still don’t even know the basic reason for my ban.

Today they replied: "Your account is still banned and cannot be lifted." And after that, the support agent disappeared again without even explaining the reason. I assure you — this is a scam casino. Do not engage with this site. The Toshi representative on Bitcointalk did not contact me at all during this entire time, but I see that he was online. I am attaching all the evidence in the form of screenshots.

You don't need to make red the whole post. You can simply present here your issues regarding Toshibet. I have noticed your scam accusation thread and replied there as well. I can't believe a gambling platform like Toshibet would scam someone for $500 only. There would be something wrong that needs to be solved. But their replies on the live chat aren't satisfying at all; they should provide the valid reasons for the ban.

However, Toshibet seems active on the forum four days back. They would be active again here and should notice this post as well. I am expecting a clear explanation and solutions about these allegations. This isn't a big amount for the Toshibet; all are about to check the ban reason and take appropriate action. Banning without reason looks like a scam.

Sorry, I'm just trying to draw attention to my problem with the red highlight. But the admins even blocked me from Discord after I asked what happened to my account. Proofs:
https://talkimg.com/images/2026/04/28/UyEaVz.png
https://talkimg.com/images/2026/04/28/UyEXD2.png
https://talkimg.com/images/2026/04/28/UyEuZc.png

lol I told you that 👌
just don't forget to report them everywhere. You have a forum on Casinoguru, you should do some noise there.

also get in touch with Adar Ziv on LinkedIn. he has contact with toshi owners and he is breaking deals with them.
apart of that look for every publication on YouTube and other social networks and report it there.

where are the defenders that used their signature? 👀

[Catchedfis]

hello! Just an update of casino guru latest increment on my case:

https://www.talkimg.com/images/2026/05/04/UJ2bkq.png

[holydarkness]

Sorry, I'm just trying to draw attention to my problem with the red highlight. But the admins even blocked me from Discord after I asked what happened to my account. Proofs:
https://talkimg.com/images/2026/04/28/UyEaVz.png
https://talkimg.com/images/2026/04/28/UyEXD2.png
https://talkimg.com/images/2026/04/28/UyEuZc.png

lol I told you that 👌
just don't forget to report them everywhere. You have a forum on Casinoguru, you should do some noise there.

also get in touch with Adar Ziv on LinkedIn. he has contact with toshi owners and he is breaking deals with them.
apart of that look for every publication on YouTube and other social networks and report it there.

where are the defenders that used their signature? 👀

Don't forget to mention that you violated a written contract with me where you'll take my findings as final, because "final" in your terms is when things works in your favor. That and only that. The stunt you pull, escalating to ADR and get Toshi to re-explain everything, after your explicit agreement that my findings will bind you both [whereas, the finding also explain why the second account failed to get locked-out], almost costed my contact's trust in me, that fortunately got restored, and manage me to get a real victim of human error get what's rightfully theirs.

From recent action and development, I think Toshi will not shy away from admitting their staff's human error, if it is really that, and fully refund. Like the one with other case. Yours, though, after repetitively explained and come to deaf ear, was not a human error from Toshi's side, because you set that situation by yourself, with your full consciousness.

[Catchedfis]

@holydarkness, you are trying to turn a regulatory failure into a personal grievance about a "contract." Let’s be clear: any agreement to take your findings as "final" was based on the premise of an accurate, impartial technical review.

Since Casino Guru (a professional ADR) reviewed the same evidence and issued an updated verdict explicitly stating that the deposits should be refunded, it is proven that your findings were incomplete and failed to account for the operator's liability. I don't follow "findings" that are proven wrong by the industry's leading mediator.

Regarding your points:

• The "Real Victim" Gatekeeping: It is not up to you to decide who is a "real victim." The professional mediator already established that I am a player with gambling issues and that Toshi’s system was not sufficiently safe. Your personal opinion does not override a formal ADR ruling.
  
• Selective "Human Error": You brag about helping a "real victim" get a refund for a "miss in RG." Toshi.bet has now established a precedent: they refund when they fail. My case is a documented 12-day failure of internal blockchain monitoring and support awareness. Why is one "human error" worth a refund and a 12-day systemic failure isn't?
  
• The Trust Issue: If your contact’s trust was shaken, it’s because you backed an operator that a professional mediator has now officially flagged as liable.
  

The facts haven't changed: 12 days of direct internal transfers, instant detection for bonuses but zero detection for $7k in deposits, and a final, explicit recommendation from Casino Guru for a refund.

I’m not looking for your validation anymore; I have the mediator’s verdict. Toshi.bet is simply hiding behind your "findings" to avoid paying what they officially owe.