Winna.com | Casino & Sportsbook | Industry Leading Rewards & VIP Service

[aoluain]

Hi Winna, it is my pleasure to be a part of your business

Recently, I registed an account at the casino (before becoming the signature campaign participant) to receive tips from a streamer. The problem is, I still cannot confirm my email address. I have request the link several times, but up until now it could not be done. Can it be done manually by your team? Because if I cannot confirm my email, I cannot withdraw my fund (even though I already burnt my tips during the registeration date), and that could prone a huge issue in the future

If possible, I would like to send my email address privately via pm

Much love,
Slapper

Slapper, I had that issue too but in the end I copied the link and opened it in
my normal browser rather than clicking on the "verify Email Address in the blue box,
worked first time! Try that.

[slapper]

Hi Winna, it is my pleasure to be a part of your business

Recently, I registed an account at the casino (before becoming the signature campaign participant) to receive tips from a streamer. The problem is, I still cannot confirm my email address. I have request the link several times, but up until now it could not be done. Can it be done manually by your team? Because if I cannot confirm my email, I cannot withdraw my fund (even though I already burnt my tips during the registeration date), and that could prone a huge issue in the future

If possible, I would like to send my email address privately via pm

Much love,
Slapper

Slapper, I had that issue too but in the end I copied the link and opened it in
my normal browser rather than clicking on the "verify Email Address in the blue box,
worked first time! Try that.

I did try that solution before and after you recommend me but still, my account is yet to be confirmed. Quite frustrated for me indeed. I will try to reach out the support when I have more time in the weekend. It can be about the cache, perhaps?

[Odusko]

Hi Winna, it is my pleasure to be a part of your business

Recently, I registed an account at the casino (before becoming the signature campaign participant) to receive tips from a streamer. The problem is, I still cannot confirm my email address. I have request the link several times, but up until now it could not be done. Can it be done manually by your team? Because if I cannot confirm my email, I cannot withdraw my fund (even though I already burnt my tips during the registeration date), and that could prone a huge issue in the future

If possible, I would like to send my email address privately via pm

Much love,
Slapper

Slapper, I had that issue too but in the end I copied the link and opened it in
my normal browser rather than clicking on the "verify Email Address in the blue box,
worked first time! Try that.

I did try that solution before and after you recommend me but still, my account is yet to be confirmed. Quite frustrated for me indeed. I will try to reach out the support when I have more time in the weekend. It can be about the cache, perhaps?

This is the second time i see that one need to contact casinos support before getting links to make aome changes on account although different casinos, i read in betpanda ANN thread that for password reset one need to contact support before the get the link, and now this one with email confirmation links not going through, hope the support will help to resolve all of this on no time, since alot of gamblers may not have that knowledge about supoirt intervations to get auch sorted out.

[Bitcoin_Arena]

I did try that solution before and after you recommend me but still, my account is yet to be confirmed. Quite frustrated for me indeed. I will try to reach out the support when I have more time in the weekend. It can be about the cache, perhaps?

I have tried the same thing, and I can't seem to verify my email address after getting the link in the inbox. I click on the link, and it redirects to the homepage to show as though the account has been verified. On clicking withdrawal page, the email verification promoted still remains there and has not cleared.

Maybe Winna team need to work on this.

[khaled0111]

I have tried the same thing, and I can't seem to verify my email address after getting the link in the inbox.

It works fine for me! I was able to verify my email by clicking on the verification button. Although there was no notification that the email was verified successfully and I was immediately redirected to the home page, but I guess everything is fine. However, I believe a notification should be displayed to confirm that the email was successfully verified to avoid confusion.
If clicking the verification button doesn’t work, the email suggests copy pasting the link provided
This is supposed to solve the problem.

[Pmalek]

I find it normal to have to pay for services, and if its free in a case of making a withdrawal
its a bonus. Ok there are a few platforms not charging fees, but they are in a minority,
but as I said its a small bonus to have zero fees

Crypto casinos that cover all expenses for their players are still in a minority. You are right about that. Most platforms require that clients pay at least the network fees. But it's not unusual in the fiat world of online casinos that you, the player, isn't charged any withdrawal fees. At least those online casinos I have registered at always paid everything from their pockets.

I don't think it's asking too much to have casinos cover those fees. Players are already gambling with their money there. They leave millions in profits for the casino operators. At least cover their fees when they are charged for everything else and they make you a lot of money.

[Bitinity]

I did try that solution before and after you recommend me but still, my account is yet to be confirmed. Quite frustrated for me indeed. I will try to reach out the support when I have more time in the weekend. It can be about the cache, perhaps?

I have tried the same thing, and I can't seem to verify my email address after getting the link in the inbox. I click on the link, and it redirects to the homepage to show as though the account has been verified. On clicking withdrawal page, the email verification promoted still remains there and has not cleared.

Maybe Winna team need to work on this.

This issue (clicking the verification link but it redirects to homepage) exists since the first day imo because I experienced this issue too, I had to use the "resend" verification email several times before I could verify my email from the link sent from them. I registered more than a month ago and I did not see any complaint here so I thought it was my own issue but seems that it is a global issue when most players are having difficulty in verifying their email through the verification link.

[rdluffy]

I did try that solution before and after you recommend me but still, my account is yet to be confirmed. Quite frustrated for me indeed. I will try to reach out the support when I have more time in the weekend. It can be about the cache, perhaps?

I have tried the same thing, and I can't seem to verify my email address after getting the link in the inbox. I click on the link, and it redirects to the homepage to show as though the account has been verified. On clicking withdrawal page, the email verification promoted still remains there and has not cleared.

Maybe Winna team need to work on this.

This issue (clicking the verification link but it redirects to homepage) exists since the first day imo because I experienced this issue too, I had to use the "resend" verification email several times before I could verify my email from the link sent from them. I registered more than a month ago and I did not see any complaint here so I thought it was my own issue but seems that it is a global issue when most players are having difficulty in verifying their email through the verification link.

It's good that you guys mentioned this
I had the same problem, exactly the same way
I tried for a day or two, but on the third or fourth day my account was already verified

Check again because even if the link took you to the homepage, your account may still be verified

At first, withdrawals were also blocked, but then they were released, meaning that my account was verified and everything was OK
It's a good tip for the folks at Winna to check

[slapper]

I have tried the same thing, and I can't seem to verify my email address after getting the link in the inbox.

It works fine for me! I was able to verify my email by clicking on the verification button. Although there was no notification that the email was verified successfully and I was immediately redirected to the home page, but I guess everything is fine. However, I believe a notification should be displayed to confirm that the email was successfully verified to avoid confusion.
If clicking the verification button doesn’t work, the email suggests copy pasting the link provided
This is supposed to solve the problem.

Have you opened the withdraw section yet? I was also redicted to the homepage without having any information telling me that my email was successfully confirmed. And then at the withdraw section, you might see this message

~

It's good that you guys mentioned this
I had the same problem, exactly the same way
I tried for a day or two, but on the third or fourth day my account was already verified

Check again because even if the link took you to the homepage, your account may still be verified

At first, withdrawals were also blocked, but then they were released, meaning that my account was verified and everything was OK
It's a good tip for the folks at Winna to check

It is good to hear that your accounts has been verified. To me, the situation still remains unresolved. Indeed, this can be a major problem because it directly affects the user experience...

[STT]

Fees can vary on most blockchains especially during volatility and congestion, it can be unpredictable and occur when markets are high volume with prices trending higher.
  I still remember this occurring on BTC post the big split with Bitcoin cash, I agree on clarity but most places I assume when the network fees are high its part of the cost and vice versa hopefully as a fixed cost too high would also suck.

   If BTC ever became difficult in this way or elitist it would be one of the factors that would stop me believing in its success regardless of price, Bitcoin has to stay easy and fluid for the masses to use even with higher volume.
  I think we are going to see BTC (maybe other crypto too) hit the spotlight in the next year with exceptional higher prices, interest and volume at some point.

[khaled0111]

Have you opened the withdraw section yet? I was also redicted to the homepage without having any information telling me that my email was successfully confirmed. And then at the withdraw section, you might see this message

Yes, I did that. I checked the deposit/withdrawal page just after creating my account and verifying my email address. I didn’t test whether withdrawal request will get processed as I don’t have any funds in my account, but I guess everything is fine as I’m not getting the pop-up message you shown on the screenshot you provided asking you to verify the email.
You said you may contact customer support if the problem persists, did you do that? I think it’s important to solve this issue before making a deposit.

[Bitcoin_Arena]

Have you opened the withdraw section yet? I was also redicted to the homepage without having any information telling me that my email was successfully confirmed. And then at the withdraw section, you might see this message

Yes, I did that. I checked the deposit/withdrawal page just after creating my account and verifying my email address. I didn’t test whether withdrawal request will get processed as I don’t have any funds in my account, but I guess everything is fine as I’m not getting the pop-up message you shown on the screenshot you provided asking you to verify the email.
You said you may contact customer support if the problem persists, did you do that? I think it’s important to solve this issue before making a deposit.

Looks like you are one of the lucky ones. Mine does not work up to now (maybe it will eventually, but I don't know how many times I have to resend the verification link)

I think they should just make the process easier by getting the account verified on first attempt. It gets so hard for one to make a deposit on the platform knowing that  without the seemingly hard verification process, they won't withdraw their funds.

[danadc]

At first, withdrawals were also blocked, but then they were released, meaning that my account was verified and everything was OK
It's a good tip for the folks at Winna to check

In short, we must verify ourselves so that all the benefits are open to us. For me, withdrawing is essential, It is a fact that everything now needs to be verified through KYC, and it is also advisable to go up to level 2 to have better security and avoid problems What happened is very good to show players that fast withdrawals are possible if everything is up to date.

[pusaka]

At first, withdrawals were also blocked, but then they were released, meaning that my account was verified and everything was OK
It's a good tip for the folks at Winna to check

In short, we must verify ourselves so that all the benefits are open to us. For me, withdrawing is essential, It is a fact that everything now needs to be verified through KYC, and it is also advisable to go up to level 2 to have better security and avoid problems What happened is very good to show players that fast withdrawals are possible if everything is up to date.

This also shows that we must be patient, because when we encounter obstacles, it can take time, whether quickly or slowly, depending on the severity of the problem.

Yes, KYC is a possible way to simplify the process. However, we know that not everyone is comfortable with this type of KYC, so only those who are willing to participate should be considered. Casinos will also be wary of detecting something, and when we contact them and ask them to provide some data, it will make things easier.

[rdluffy]

...
It is good to hear that your accounts has been verified. To me, the situation still remains unresolved. Indeed, this can be a major problem because it directly affects the user experience...

What I did was keep trying
See if Withdraw already appears as available, if not, try sending the verification email again

When I had this problem, the site was showing a high traffic warning, so there could be a problem (unfortunately, I don't have a screenshot I had taken)
It may be a problem related to that, perhaps the campaign here brought more traffic to the site 

In any case, let us know if it worked and when it works

[khaled0111]

When I had this problem, the site was showing a high traffic warning, so there could be a problem (unfortunately, I don't have a screenshot I had taken)
It may be a problem related to that

Although I doubt this is the cause of the problem, I still find it interesting as I have never experienced this before. I’ve never seen a high-traffic warning on a casino website before. Or are you referring to the Cloudflare verification page that appears when there is high traffic or too much load on the casino’s servers?
In any case, he has no other option but to keep trying by resending the verification email and, in the meantime, keep reaching out to customer support to get assistance as I guess they can verify his email manually.

[rdluffy]

When I had this problem, the site was showing a high traffic warning, so there could be a problem (unfortunately, I don't have a screenshot I had taken)
It may be a problem related to that

Although I doubt this is the cause of the problem, I still find it interesting as I have never experienced this before. I’ve never seen a high-traffic warning on a casino website before. Or are you referring to the Cloudflare verification page that appears when there is high traffic or too much load on the casino’s servers?
In any case, he has no other option but to keep trying by resending the verification email and, in the meantime, keep reaching out to customer support to get assistance as I guess they can verify his email manually.

When I registered, I'm sure it was a high-traffic message, it had nothing to do with Cloudfare
I don't fully understand the registration and approval system, but is it possible that confirmation is manual?
Or is it probably just a bug?

I'm sure they'll approve the pending user accounts soon

[danadc]

Yes, KYC is a possible way to simplify the process. However, we know that not everyone is comfortable with this type of KYC, so only those who are willing to participate should be considered. Casinos will also be wary of detecting something, and when we contact them and ask them to provide some data, it will make things easier.

Yes, that is very important, of course here you have to be very careful, for those of us who do not like KYC if they decide to play in the casino, it is an obligatory step that they must comply with, I do not know if the casino supports VPN or something like that, if it does not allow the use of VPN, you cannot try to play with VPN, because the casinos set their own rules and if we accept it, we must abide by it, there is no need to go against the tide, just follow the basic requirement protocols of the casino to be able to withdraw money safely.

[Bitinity]

Have you opened the withdraw section yet? I was also redicted to the homepage without having any information telling me that my email was successfully confirmed. And then at the withdraw section, you might see this message

Yes, I did that. I checked the deposit/withdrawal page just after creating my account and verifying my email address. I didn’t test whether withdrawal request will get processed as I don’t have any funds in my account, but I guess everything is fine as I’m not getting the pop-up message you shown on the screenshot you provided asking you to verify the email.
You said you may contact customer support if the problem persists, did you do that? I think it’s important to solve this issue before making a deposit.

Looks like you are one of the lucky ones. Mine does not work up to now (maybe it will eventually, but I don't know how many times I have to resend the verification link)

I think they should just make the process easier by getting the account verified on first attempt. It gets so hard for one to make a deposit on the platform knowing that  without the seemingly hard verification process, they won't withdraw their funds.

It seems that he is indeed a lucky player who could do the email verification just in 1 try while most of us were experiencing an issue with it. I checked my email and there are 5 verification link which means that I managed to verify my email on 5th attempt. Lucky me that I checked the withdrawal page first before my first deposit, maybe I'd be a bit panic when I wanted to withdraw my money for the first time with this issue.

[arwin100]

Yes, KYC is a possible way to simplify the process. However, we know that not everyone is comfortable with this type of KYC, so only those who are willing to participate should be considered. Casinos will also be wary of detecting something, and when we contact them and ask them to provide some data, it will make things easier.

Yes, that is very important, of course here you have to be very careful, for those of us who do not like KYC if they decide to play in the casino, it is an obligatory step that they must comply with, I do not know if the casino supports VPN or something like that, if it does not allow the use of VPN, you cannot try to play with VPN, because the casinos set their own rules and if we accept it, we must abide by it, there is no need to go against the tide, just follow the basic requirement protocols of the casino to be able to withdraw money safely.

As far as I know Winna is VPN friendly casino they allow the usage of this tool so we can assume that people will not get any problem if they would use this on their platform.

Also this site write good review about them and they also said that VPN is fine here https://www.bitcoin.com/gambling/reviews/winna/

But maybe they should follow the updates since as we know if the casino became more successful they became target of regulation then they maybe asked to regulate their platform and do KYC then maybe VPN usage might get affected and they won't allow user to use this anymore.