[SCAM] Toshi.bet - Ignored Self-Exclusion & Lied about Account Limits $7000

[Catchedfis]

​I will be patient and follow your advice, providing the video as soon as I return home and have access to my laptop, hopefully tomorrow.
​The reason for my rush is that beyond my recovery at CAT, I am currently facing serious threats because I am unable to repay the funds lost during this relapse. I am desperate to resolve this ASAP for my own family safety.
​If there is any way to move forward with the secondary account claim in the meantime—since that part relies on their own internal actions rather than my emails—I would be immensely grateful. If not, I will wait and provide the full evidence you requested.

[holydarkness]

​I will be patient and follow your advice, providing the video as soon as I return home and have access to my laptop, hopefully tomorrow.
​The reason for my rush is that beyond my recovery at CAT, I am currently facing serious threats because I am unable to repay the funds lost during this relapse. I am desperate to resolve this ASAP for my own family safety.
​If there is any way to move forward with the secondary account claim in the meantime—since that part relies on their own internal actions rather than my emails—I would be immensely grateful. If not, I will wait and provide the full evidence you requested.

Okay, let's try that, addressing the secondary account issue while we're waiting for you to be able to provide me a more proper video recording. Umm... do you mind to tell us again in detailed but brief manner of the situation? I know, you sent me PMs with some details, but let's try to get it even clearer here, perhaps?

[Catchedfis]

​I will be patient and follow your advice, providing the video as soon as I return home and have access to my laptop, hopefully tomorrow.
​The reason for my rush is that beyond my recovery at CAT, I am currently facing serious threats because I am unable to repay the funds lost during this relapse. I am desperate to resolve this ASAP for my own family safety.
​If there is any way to move forward with the secondary account claim in the meantime—since that part relies on their own internal actions rather than my emails—I would be immensely grateful. If not, I will wait and provide the full evidence you requested.

Okay, let's try that, addressing the secondary account issue while we're waiting for you to be able to provide me a more proper video recording. Umm... do you mind to tell us again in detailed but brief manner of the situation? I know, you sent me PMs with some details, but let's try to get it even clearer here, perhaps?

​​Thank you for the opportunity to clarify, holydarkness.
​To be brief and direct about the secondary account (jorgeptpt):
​

• The Original Purpose: I created this account solely to contact support about my restricted primary account, as I was getting no response via email. I used the exact same laptop, browser, IP, and internet connection.
• Early Detection: Even before my major deposits on January 25th, the casino already knew this was a duplicate. I never received a single deposit bonus, and the chat explicitly confirmed the account was a "duplicate" early on.
• Systemic Negligence: Despite this explicit confirmation, they did not close the account. Instead, they allowed me to deposit over €6,000 in a single day (Jan 25th) while I was in the middle of a severe addiction relapse.
• Selective Enforcement: Looking at other complaints on Trustpilot, it is clear Toshi.bet does not allow profits on secondary accounts. They knew I was a duplicate user, so they knew they would never have to pay out any significant winnings, yet they still took my deposits.
• Denied Safety: I even asked for "withdraw only" mode to secure about €600 in bonuses, but they refused, forcing the funds to remain at risk.

​Essentially, they identified me as a self-excluded addict but chose to keep the "deposit door" open while closing every "protection door". I will provide all specific logs and proof of these Jan 25th deposits from my laptop tomorrow.

This is Solana address of that secundary account which I used to deposit all the funds or at least the majority.
8pWEEg4vPVdLH8mGY6PUPDhsSpczcsu7SSY3UcpzJzkf

Toshi.bet could prevent it, they know that as part of their responsibility.

[holydarkness]

Okay, let's try that, addressing the secondary account issue while we're waiting for you to be able to provide me a more proper video recording. Umm... do you mind to tell us again in detailed but brief manner of the situation? I know, you sent me PMs with some details, but let's try to get it even clearer here, perhaps?

​​Thank you for the opportunity to clarify, holydarkness.
​To be brief and direct about the secondary account (jorgeptpt):
​

• The Original Purpose: I created this account solely to contact support about my restricted primary account, as I was getting no response via email. I used the exact same laptop, browser, IP, and internet connection.
• Early Detection: Even before my major deposits on January 25th, the casino already knew this was a duplicate. I never received a single deposit bonus, and the chat explicitly confirmed the account was a "duplicate" early on.
• Systemic Negligence: Despite this explicit confirmation, they did not close the account. Instead, they allowed me to deposit over €6,000 in a single day (Jan 25th) while I was in the middle of a severe addiction relapse.
• Selective Enforcement: Looking at other complaints on Trustpilot, it is clear Toshi.bet does not allow profits on secondary accounts. They knew I was a duplicate user, so they knew they would never have to pay out any significant winnings, yet they still took my deposits.
• Denied Safety: I even asked for "withdraw only" mode to secure about €600 in bonuses, but they refused, forcing the funds to remain at risk.

​Essentially, they identified me as a self-excluded addict but chose to keep the "deposit door" open while closing every "protection door". I will provide all specific logs and proof of these Jan 25th deposits from my laptop tomorrow.

This is Solana address of that secundary account which I used to deposit all the funds or at least the majority.
8pWEEg4vPVdLH8mGY6PUPDhsSpczcsu7SSY3UcpzJzkf

Toshi.bet could prevent it, they know that as part of their responsibility.

On point number 2, "Early Detection", you argued that Toshi already know that the account is a duplicate, prior to a major deposit made on 25th January, I understand they informed you this from your chat with support? Though I think I vaguely recalled that you've sent me an evidence of it on PM, but for the sake of transparency [and to safe me time and headache from having to tore my whole inbox apart], do you mind to substantiate this claim, that they know in prior and neglect to restrict the account?

[Catchedfis]

​Here is the evidence of early detection, holydarkness.
​As you requested, I am moving this from PM to the public thread to substantiate my claim. These screenshots from the Toshi.bet chat prove they identified my secondary account (jorgeptpt) as a duplicate long before the massive losses on January 25th.
​

• Evidence 1: https://www.talkimg.com/images/2026/01/29/UEZPTW.png
  In this chat, support agent 'jef' explicitly states that I didn't receive the 1st deposit bonus because "it only happens once our user have multiple account" and mentions their strict policy against it.
• Evidence 2: https://www.talkimg.com/images/2026/01/29/UEZRLJ.png
  Here, I confront them about this. They admitted the account was a duplicate on January 15th (the same day as my initial addiction-related ban).

​The Contradiction:
Toshi.bet claims that multi-accounts are "banned as soon as they were identified". However, they identified me on Jan 15th to deny a bonus, yet left the account active and allowed me to deposit thousands of euros for the next 10 days until Jan 25th.
​This is the definitive proof of their selective enforcement and predatory behavior. I will still provide the full video tomorrow to show the live context of these chats.

​Final Compromise Offer: Given the urgency of my situation and my need to focus on recovery, I am willing to accept a refund of the total net deposits from the secondary account (jorgeptpt) as a full and final settlement. If this is granted, I will waive all other claims regarding the primary account, as my safety and peace of mind are now my only priorities.

[holydarkness]

​Here is the evidence of early detection, holydarkness.
​[...]

Is it possible for you to produce the entire conversation with their live support? So I can better grasp the exchange of communication you had with them. I was in the middle of a conversation with Toshi's rep regarding this matter before I had to call it a night and left my device.

[Catchedfis]

​Here is the evidence of early detection, holydarkness.
​[...]

Is it possible for you to produce the entire conversation with their live support? So I can better grasp the exchange of communication you had with them. I was in the middle of a conversation with Toshi's rep regarding this matter before I had to call it a night and left my device.

​I simply cannot provide the full conversation anymore. Since I am locked out of my account, I cannot log in to load the chat history and scroll back to those specific dates.
​The screenshots I shared are 100% authentic, and Toshi.bet has these exact logs in their database. They can easily confirm that their support agent identified me as a duplicate on January 15th, yet chose to keep the account open for deposits.
​I am relying on these records as I no longer have the means to log in and retrieve the full thread.

[holydarkness]

​Here is the evidence of early detection, holydarkness.
​[...]

Is it possible for you to produce the entire conversation with their live support? So I can better grasp the exchange of communication you had with them. I was in the middle of a conversation with Toshi's rep regarding this matter before I had to call it a night and left my device.

​I simply cannot provide the full conversation anymore. Since I am locked out of my account, I cannot log in to load the chat history and scroll back to those specific dates.
​The screenshots I shared are 100% authentic, and Toshi.bet has these exact logs in their database. They can easily confirm that their support agent identified me as a duplicate on January 15th, yet chose to keep the account open for deposits.
​I am relying on these records as I no longer have the means to log in and retrieve the full thread.

OP, this is to reply to your PM as well, that's somehow actually works as a major chunk of the pieces to complete the puzzle. I am currently inquiring my contact to pull me some information from their database, to see if what I have in mind is correct. Would you mind to wait a little while we're waiting for them to return with the fetched data?

[Catchedfis]

Understood, holydarkness.
​
Although I am in a huge rush due to my situation, I realize there is nothing left for me to do but wait for your findings. I haven't had a single day of rest since this started, and every new detail I find only adds to my disappointment with Toshi.bet's lack of player protection. At this point, I don't know what is worse: their broken system or their absolute lack of support.
​
Can you disclose what the casino's current position is? It is desperate to have no response at all. Do they still refuse to admit they failed to protect a self-identified addict, even with the evidence provided?

​I will wait for your update. Thank you again.

[holydarkness]

Understood, holydarkness.
​
Although I am in a huge rush due to my situation, I realize there is nothing left for me to do but wait for your findings. I haven't had a single day of rest since this started, and every new detail I find only adds to my disappointment with Toshi.bet's lack of player protection. At this point, I don't know what is worse: their broken system or their absolute lack of support.
​
Can you disclose what the casino's current position is? It is desperate to have no response at all. Do they still refuse to admit they failed to protect a self-identified addict, even with the evidence provided?

​I will wait for your update. Thank you again.

OP, I will have to inquire as you mentioned that you're under CAT care and your mental and physical health issue is in my utmost importance, assuming the worse, are you in an adequate mental state to reach a final with us? Last thing I want is for you to relapse or disrupt your program. I think I'll be more comfortable in proceeding if you can give me an absolute assurance and/or clarity of your current health [both mental and physical] situation.

I'll pause until I get to the point beyond assurance.

[Catchedfis]

Understood, holydarkness.
​
Although I am in a huge rush due to my situation, I realize there is nothing left for me to do but wait for your findings. I haven't had a single day of rest since this started, and every new detail I find only adds to my disappointment with Toshi.bet's lack of player protection. At this point, I don't know what is worse: their broken system or their absolute lack of support.
​
Can you disclose what the casino's current position is? It is desperate to have no response at all. Do they still refuse to admit they failed to protect a self-identified addict, even with the evidence provided?

​I will wait for your update. Thank you again.

OP, I will have to inquire as you mentioned that you're under CAT care and your mental and physical health issue is in my utmost importance, assuming the worse, are you in an adequate mental state to reach a final with us? Last thing I want is for you to relapse or disrupt your program. I think I'll be more comfortable in proceeding if you can give me an absolute assurance and/or clarity of your current health [both mental and physical] situation.

I'll pause until I get to the point beyond assurance.

​I want to be clear so we can move forward with strength: the team at CAT is fully aware of everything. This relapse was severe because of the financial impact on my family, and that led to my recent hospitalization and a very dark moment where I reached my limit.
​However, I am not telling you this to add pressure, but to show you why your investigation is so important. Finding the truth in those logs and resolving this dispute is the best support I can have right now. It represents the justice and the closure I need to focus entirely on my recovery.
​I am stable, I am fighting, and I am ready to see this through. Please don't pause; your work is what's giving me the strength to keep going.

[holydarkness]

Understood, holydarkness.
​
Although I am in a huge rush due to my situation, I realize there is nothing left for me to do but wait for your findings. I haven't had a single day of rest since this started, and every new detail I find only adds to my disappointment with Toshi.bet's lack of player protection. At this point, I don't know what is worse: their broken system or their absolute lack of support.
​
Can you disclose what the casino's current position is? It is desperate to have no response at all. Do they still refuse to admit they failed to protect a self-identified addict, even with the evidence provided?

​I will wait for your update. Thank you again.

OP, I will have to inquire as you mentioned that you're under CAT care and your mental and physical health issue is in my utmost importance, assuming the worse, are you in an adequate mental state to reach a final with us? Last thing I want is for you to relapse or disrupt your program. I think I'll be more comfortable in proceeding if you can give me an absolute assurance and/or clarity of your current health [both mental and physical] situation.

I'll pause until I get to the point beyond assurance.

​I want to be clear so we can move forward with strength: the team at CAT is fully aware of everything. This relapse was severe because of the financial impact on my family, and that led to my recent hospitalization and a very dark moment where I reached my limit.
​However, I am not telling you this to add pressure, but to show you why your investigation is so important. Finding the truth in those logs and resolving this dispute is the best support I can have right now. It represents the justice and the closure I need to focus entirely on my recovery.
​I am stable, I am fighting, and I am ready to see this through. Please don't pause; your work is what's giving me the strength to keep going.

Okay, I think we're two steps away from the bottom, though it might be hard and kinda dark tunnel for you. If you don't mind, can you being honest and inform me [and basically the public through the overseers here] how many accounts do you have and/or create on Toshi?

[Catchedfis]

Yes
I'm not sure how many, probably 5 or 6 (most of them just a one click registration without depositing as the one I created yesterday to show you the withdraw only mode being applied.

For sure I only got 2 accounts registered with deposits / activity.

Also, to show you how fallacious Toshi's system is: I had to create those extra accounts because their support only responds if you provide a username. Ridiculously, since self-exclusion is only handled via chat, I even tested the system by logging into one account to request the closure of a third, different account. This proves they have no real verification or serious protection protocols in place.

[holydarkness]

Yes
I'm not sure how many, probably 5 or 6 (most of them just a one click registration without depositing as the one I created yesterday to show you the withdraw only mode being applied.

For sure I only got 2 accounts registered with deposits / activity.

Also, to show you how fallacious Toshi's system is: I had to create those extra accounts because their support only responds if you provide a username. Ridiculously, since self-exclusion is only handled via chat, I even tested the system by logging into one account to request the closure of a third, different account. This proves they have no real verification or serious protection protocols in place.

You createad 32 accounts OP, according to their risk and compliance team's sweep. And yes, I've seen the evidence of more than 6 accounts [I don't bother to count as they're a list without number].

As for the need for extra accounts just to contact their support, do they? I just contacted them completely logged out, they're answering me just fine. I have my own evidence in my device.

Those step taken, we're one step away from the verdict: I am waiting for the proper video recording, that'll help me conclude the "side A" of the case.

[Catchedfis]

Holydarkness, that number is a technical error caused by my desperation to get a response. Because they ignored me for weeks, I tried everything: I installed different browsers and used free VPNs (Hola VPN on Chrome and VPN Super Unlimited Proxy on mobile) just to try and reach their support.

​The 32 accounts they claim are likely other people using those same public VPN IPs. I would never create dozens of accounts; it would make no sense and I would lose my right to claim. In fact, if I had 32 accounts, wouldn't I be here claiming refunds for all of them? I am only focused on the two accounts where I actually deposited and lost money due to my addiction.

​I can record a video of a "logged out" contact attempt right now, and you will see that I get no response, perhaps because I am blacklisted.

​The real question remains: Toshi.bet has already admitted to you that my secondary account is a duplicate. Knowing that I am a self-identified addict with a blocked primary account, how can they justify accepting thousands of euros in a duplicate account? Their "strict policy" only seems to apply when it's time to deny a bonus, but never when it's time to stop a vulnerable player from losing everything.

Edit:

I have just sent you a DM with a video showing my mobile Chrome session. You will see dozens of chat attempts that were completely ignored, which is why I claim their support only answers when it suits them.
​I am still limited to my smartphone and I am eager to move this forward. If you fear video edits, I am willing to do a live stream on Twitch or Discord so you can give me real-time instructions. I have nothing to hide; if I weren't telling the truth, I wouldn't be spending my limited energy and time fighting this.
​The core of the matter remains: Toshi.bet admitted to you that they knew my account was a duplicate. How can they justify accepting funds from a self-excluded addict once they identified the link?

Edit2: I toke the freedom and the iniciative to stream on twitch and share the log to you. If needed I can do that live but you need to be present ofc, we can schedule a time if you require and approve that.

[Catchedfis]

Holydarkness, I’ve been reflecting on these "32 accounts" and trying to find any logic in that claim. Usually, people create multiple accounts to exploit deposit bonuses.
​However, look at the facts of my secondary account (Jorgeptpt): I didn't even receive the deposit bonus there. I questioned them about it after my first small deposits (under 300 USD). If I were a "bonus abuser" or looking for an "exploit," I would have stopped right there. Instead, I went on to deposit over €6,300 with zero bonuses or incentives. Where is the "malice" or "exploit" in losing thousands of euros of my own money while receiving nothing in return?
​The casino admitted they knew this account was a duplicate. They knew exactly which one was my original account, where I had already admitted my gambling addiction. Despite this, they knowingly allowed a self-identified addict to keep pouring money into a linked account.
​To make this process faster and clearer for everyone, I suggest we focus strictly on this secondary account. The evidence of their negligence here is undeniable, regardless of any technical errors regarding other IPs or "ghost accounts".

[holydarkness]

Holydarkness, that number is a technical error caused by my desperation to get a response. Because they ignored me for weeks, I tried everything: I installed different browsers and used free VPNs (Hola VPN on Chrome and VPN Super Unlimited Proxy on mobile) just to try and reach their support.

​The 32 accounts they claim are likely other people using those same public VPN IPs. I would never create dozens of accounts; it would make no sense and I would lose my right to claim. In fact, if I had 32 accounts, wouldn't I be here claiming refunds for all of them? I am only focused on the two accounts where I actually deposited and lost money due to my addiction.

​I can record a video of a "logged out" contact attempt right now, and you will see that I get no response, perhaps because I am blacklisted.

​The real question remains: Toshi.bet has already admitted to you that my secondary account is a duplicate. Knowing that I am a self-identified addict with a blocked primary account, how can they justify accepting thousands of euros in a duplicate account? Their "strict policy" only seems to apply when it's time to deny a bonus, but never when it's time to stop a vulnerable player from losing everything.

Edit:

I have just sent you a DM with a video showing my mobile Chrome session. You will see dozens of chat attempts that were completely ignored, which is why I claim their support only answers when it suits them.
​I am still limited to my smartphone and I am eager to move this forward. If you fear video edits, I am willing to do a live stream on Twitch or Discord so you can give me real-time instructions. I have nothing to hide; if I weren't telling the truth, I wouldn't be spending my limited energy and time fighting this.
​The core of the matter remains: Toshi.bet admitted to you that they knew my account was a duplicate. How can they justify accepting funds from a self-excluded addict once they identified the link?

Edit2: I toke the freedom and the iniciative to stream on twitch and share the log to you. If needed I can do that live but you need to be present ofc, we can schedule a time if you require and approve that.

Hi, OP, I've read the PM and thanking you for your confidence to extend an access to me, though reluctantly. Rest assured that I too feel reluctant to acccess your account as it'll leave my own digital footprint on your account and so far, I'd like to think I am one of the most anonymous [aside from satoshi, of course] person on the forum where literally no one knows my nationality and on what country I stay. I mean, they can guess, but I kept on playing with them, lol.

In regards to the number of accounts, rest assured that the significance of the amount of the account and the weight of what piece of puzzle this fact fall into is quite far from your concern. Nonetheless, the impact observed and desired from the double blind test is as intended.

It will all be made clear upon my closing statement describing my findings. I'll be waiting for your video evidence. Is it possible for someone at home to send you the video of your emails instead?

[Catchedfis]

Holydarkness, regarding the Twitch stream, I want to reassure you that it is 100% anonymous for you. You don't even need to be logged in to watch; you can use a 'dummy' account. I will have zero access to your IP, email, or any data. This is the only way to prove in real-time that I am not editing anything on this smartphone.

​I must also state that I don't understand why the emails from my primary account are being given such weight when we are debating the clear negligence regarding the secondary account. This second account was opened after I created this thread.

​The casino's representative, MJ, had already validated my addiction by then—he even explicitly claimed it was 'impossible' for them to limit my account. If they knew I was an addict and their representative admitted they couldn't (or wouldn't) stop me, why are we looking at old emails instead of the €6,300 they knowingly accepted from a vulnerable player in a duplicate account?
​I am sending you a DM now with documents explaining my current technical situation. Let’s do the live stream so I can show you every folder and email you need, with no shadows of doubt

[holydarkness]

Holydarkness, regarding the Twitch stream, I want to reassure you that it is 100% anonymous for you. You don't even need to be logged in to watch; you can use a 'dummy' account. I will have zero access to your IP, email, or any data. This is the only way to prove in real-time that I am not editing anything on this smartphone.

​I must also state that I don't understand why the emails from my primary account are being given such weight when we are debating the clear negligence regarding the secondary account. This second account was opened after I created this thread.

​The casino's representative, MJ, had already validated my addiction by then—he even explicitly claimed it was 'impossible' for them to limit my account. If they knew I was an addict and their representative admitted they couldn't (or wouldn't) stop me, why are we looking at old emails instead of the €6,300 they knowingly accepted from a vulnerable player in a duplicate account?
​I am sending you a DM now with documents explaining my current technical situation. Let’s do the live stream so I can show you every folder and email you need, with no shadows of doubt

The reason is because it's a two-pronged situation, one thing affect the other. The best way to get to the bottom of the matter is to "sweep" them all and then make a long summary [I promise it'll be as brief as I can, when we come to it] explaining things as I gather pieces of the puzzles from you and from the casino.

Regarding your offer for Twitch, kindly know that it is in my very personal preference to keep this device [the device I buy and dedicate for forum and nothing else] clean from other app unless extremely necessary. So, is it possible to ask for someone home to send you the video recording?

[Catchedfis]

Holydarkness, regarding the Twitch stream, I want to reassure you that it is 100% anonymous for you. You don't even need to be logged in to watch; you can use a 'dummy' account. I will have zero access to your IP, email, or any data. This is the only way to prove in real-time that I am not editing anything on this smartphone.

​I must also state that I don't understand why the emails from my primary account are being given such weight when we are debating the clear negligence regarding the secondary account. This second account was opened after I created this thread.

​The casino's representative, MJ, had already validated my addiction by then—he even explicitly claimed it was 'impossible' for them to limit my account. If they knew I was an addict and their representative admitted they couldn't (or wouldn't) stop me, why are we looking at old emails instead of the €6,300 they knowingly accepted from a vulnerable player in a duplicate account?
​I am sending you a DM now with documents explaining my current technical situation. Let’s do the live stream so I can show you every folder and email you need, with no shadows of doubt

The reason is because it's a two-pronged situation, one thing affect the other. The best way to get to the bottom of the matter is to "sweep" them all and then make a long summary [I promise it'll be as brief as I can, when we come to it] explaining things as I gather pieces of the puzzles from you and from the casino.

Regarding your offer for Twitch, kindly know that it is in my very personal preference to keep this device [the device I buy and dedicate for forum and nothing else] clean from other app unless extremely necessary. So, is it possible to ask for someone home to send you the video recording?

OK. Is there anyone from your trust that could do it? Watching a stream for 5 minutes. The person can send me an email and I can reply or wtf to show it isn't manipulated anyway. I'm desperate as I told I have no 2nd device neither second person rn. I'm ready even to share my email credentials. Please, is there no other way to move on with this?