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[mirakal]

what about giving the peeps that waited that long some bonuses along the way?

That’s really up to their discretion, but at least we’re starting to see some good news here, since withdrawals that were slow are now being processed. It’s also good that those who had complaints are posting updates about their status, because some people just go quiet once their problem is solved but are very loud when something goes wrong.

[Wapfika]

We are not asking for blind trust. 
We are asking to be judged by what happens next, not speculation.

Once these withdrawals are completed, confirmations here — positive or negative — are welcome and expected.

We will post another update once the current queue is fully cleared.

Best regards, 
Betmoco Team

I commend you for handling all the issue professionally especially that you are still new. I’m sure this problem will soon be your greatest asset to boost your reputation in the future.

Updates with action is the best way to handle all the issue. Your transparency is superb and I hope everything will back to normal.

Is deposit still ope? I saw the discourage part on deposit but maybe try to temporarily disable it to avoid accumulating more concern on delayed withdrawal.

[Vaculin]

Your transparency is superb and I hope everything will back to normal.

That’s what I noticed as well. They’re open to receiving both positive and negative comments, because they understand how gamblers feel about the situation, especially those who were affected even though they weren’t supposed to be.

When there’s a problem, they actually act on it, and that’s how they build a good reputation. Situations like this really test a company on how they handle concerns, and so far they’ve shown they’re willing to be transparent, which is a big thing for the community.

[virasog]

what about giving the peeps that waited that long some bonuses along the way?

That’s really up to their discretion, but at least we’re starting to see some good news here, since withdrawals that were slow are now being processed. It’s also good that those who had complaints are posting updates about their status, because some people just go quiet once their problem is solved but are very loud when something goes wrong.

That's correct, especially if anyone has put up a complaint against them here on bitcointalk, it is their responsibility to update that the issue is resolved so the other gamblers know it and they can trust the site. Speaking only when there is an issue and not telling if that issue is resolved is not what we expect from the gamblers too. Just as the gamblers expect the problem to be resolved, they also expect that the gamblers are vocal about it if good things come their way. 

[ColdLava40]

That’s what I noticed as well. They’re open to receiving both positive and negative comments, because they understand how gamblers feel about the situation, especially those who were affected even though they weren’t supposed to be.

When there’s a problem, they actually act on it, and that’s how they build a good reputation. Situations like this really test a company on how they handle concerns, and so far they’ve shown they’re willing to be transparent, which is a big thing for the community.

It's good to here that all the complains are beginning to fade off. The casino ones again proves themselves trust worthy and this is something that would push them in the business for long.

I simply like the way their representative on the forum response fast to these queries. I saw many just yesterday and I was wondering what was actually going on and why the delays were becoming too much.

Feed backs are something that every casino must accept no matter how grown they have been in the business. Good or bad feedbacks should be welcome as it helps them build towards a better system where gamblers would trust to put into their money and get fair treatment...

[stadus]

Feed backs are something that every casino must accept no matter how grown they have been in the business. Good or bad feedbacks should be welcome as it helps them build towards a better system where gamblers would trust to put into their money and get fair treatment...

Seeing both good and bad feedback actually makes a casino look more legit, because it shows real user experiences and not just paid promotions. Problems like this, especially with newer casinos, are bound to happen, but what really matters is how they handle the situation and control the damage.

So far, it looks like they’re doing a good job with that. The community appreciates this kind of response from reps, they don’t ignore issues, whether small or big, and that shows they really value the people here. Overall, great job on their part.

[Wapfika]

Your transparency is superb and I hope everything will back to normal.

That’s what I noticed as well. They’re open to receiving both positive and negative comments, because they understand how gamblers feel about the situation, especially those who were affected even though they weren’t supposed to be.

When there’s a problem, they actually act on it, and that’s how they build a good reputation. Situations like this really test a company on how they handle concerns, and so far they’ve shown they’re willing to be transparent, which is a big thing for the community.

They just need to continue in the long run because this is a rough start that normally new casino can’t handle but on their case they professional handling it.

@Betmoco, do you have any future plans for your promotion including the adjustment after the result of your first promotion?

[AuchanX]

Feed backs are something that every casino must accept no matter how grown they have been in the business. Good or bad feedbacks should be welcome as it helps them build towards a better system where gamblers would trust to put into their money and get fair treatment...

Seeing both good and bad feedback actually makes a casino look more legit, because it shows real user experiences and not just paid promotions. Problems like this, especially with newer casinos, are bound to happen, but what really matters is how they handle the situation and control the damage.

So far, it looks like they’re doing a good job with that. The community appreciates this kind of response from reps, they don’t ignore issues, whether small or big, and that shows they really value the people here. Overall, great job on their part.

One thing I noticed here is that they didn't stop updating the thread after the issue, but rather slowly processed withdrawals, provided status updates, and representatives responded publicly.And as you Know, it's not uncommon for new or relatively small casinos to have technical or operational issues. But this post problem behavior can make or break a reputation.
You make a very good point elsewhere, many people only speak out when there's a problem, but don't update again once they've found a solution. Those who come back later to say their case has been cleared are actually doing the community a favor. This will give future new users a more balanced perspective.
Of course,it's not Perfect after all this, but if they can consistently maintain the open communication and transparency they've shown under so much pressure, it will be a huge asset for them in the long run.Trust in a gambling platform doesn't build overnight,but this kind of response shows that they're at least trying.