A question for Degen regarding its sportsbook rules and arbitrage/abuse policy
I recently had a Degen sportsbook withdrawal placed under review for more than 24 hours. During the review, support told me that the case was being investigated by the team responsible for “abuse/arbitrage.”
The investigation has now been completed and my full withdrawal was eventually processed. However, Degen informed me that:
“Your account had violated the site Terms of Service and Sportsbook rules.”
and:
“We will allow the withdrawal to go through but continuing the behaviour will result in future withdrawals be removed.”
The problem is that none of my bets were arbitrage bets.
I did not place opposite bets across different sportsbooks, nor did I construct combinations of bets that could generate a guaranteed profit regardless of the outcome. My bets therefore could not constitute arbitrage in the conventional meaning of the term.
This leaves me unclear about what behaviour Degen actually identified during the investigation.
I would therefore appreciate clarification on a few points:
1. What specific behaviour or Sportsbook Rule did my betting violate?
2. Does Degen distinguish between arbitrage and value betting/sharp betting?
3. If the issue was value betting rather than arbitrage, where in Degen's Sportsbook Rules is this prohibited?
4. What exactly does “future withdrawals being removed” mean? Does this mean winnings could be confiscated, or could the player's deposited funds also be affected?
5. If Degen intends to confiscate funds for this type of activity in the future, will the player be shown which specific bets constituted the violation and why?
I'm raising this publicly because the distinction matters. A withdrawal being held for more than 24 hours while an account is investigated for “abuse/arbitrage”, followed by a warning that future withdrawals may be removed, is naturally concerning for a player — particularly when no specific prohibited bet or behaviour has been identified.
The withdrawal in this case was ultimately paid in full, so there is no outstanding financial claim against Degen. What remains unresolved is the reason for the violation and the warning that future funds may be removed.
I would appreciate Degen clarifying its policy publicly.
My Degen username is antanas91.
I am still waiting for some clarification about my account review.
My withdrawal was paid, so this is not a complaint about unpaid funds. But after the review I was told that I violated Degen TOS/Sportsbook rules and that if I continue the same behaviour, future withdrawals can be removed.
The strange part is nobody can tell me what behaviour they actually mean. During the review I was told “abuse/arbitrage”, but I wasn't arbitraging. I asked which exact rule I broke, if they mean value betting or something else, and what “withdrawals being removed” actually means.
I asked support on September 10. Since then I was told a manager will reply, then that they are waiting for a reply, but still nothing.
I don't think these are unreasonable questions. If you warn a player that doing the same thing again can result in winnings/withdrawals being removed, surely you should also tell him what he is supposed to stop doing?
Maybe Degen can clarify it here.
