🍀 Luckiest Crypto Casino | No KYC on routine deposits and withdrawals

[LastKiss]

~snip~

I have played in many casinos. This isn't how it is supposed to work.

I got a similar experience in another casino, I claimed a bonus with a 35x wagering requirement. When the bonus was activated I thought my real balance would remain as my real balance but I was wrong, everytime I play with my real balance it becomes bonus balance when I win the bet (I late to realized this). When I forfeited the bonus, my entire balance was gone.

I contacted customer support, they told me that's how their bonus system works. That experience taught me not to be tempted too easily by casino bonuses. It's always better to ask for detailed information about how the bonus balance works, the wagering requirement, what happens if you cancel the bonus and any other important information.

Be careful when taking the welcome bonus

I deposited $755.80 and received $1,511.60
After I lost about $300 I started to win and got to $2,924.60 ($657.20 in the profit)

I'm afraid that when you play with your real balance, any winnings may be converted into bonus balance. According to this terms, if you lose around $300, your real balance should still have about $400 remaining. I hope the team can resolve this issue.

If a player holds both real money and bonus money in their account, real money is used before bonus money in all game rounds.

[PERtua]

~snip~

N/B:. It would be better for the team to run a review campaign so as to help them figure out some errors and bugs because the gambling industry and market is already a very competitive one and having a very active community and support system along with a flawless site service would give them more edge.

Maybe we'll see one of it in the nearest possible time.

While we wait for that, I think several questions have already been asked and even some issues needs the attention of the team and I don't know if they have anyone who actually represents them over here aside the manager who's duty is just to handle the marketing because for a casino who is still trying to meet up market demands, staying active all round would do them more good and I will suggest they get someone from the team to regularly check up on their thread to answer questions and give clarity always when needed.

Being active on the forum can make a difference. Particularly for newer casinos looking to establish trust. The follow-up from someone on the operational team, not only the campaign manager. Is the best way to demonstrate that the feedback is being listened to when users ask questions or report problems. If a fix is not immediate, it helps to acknowledge the problem and give updates. To reassure the community. When a review process is open, and communication is regular. It can have a greater impact than just remaining silent in the background until resolved.

[doggywin]

~snip~

How much had you actually wagered after taking the bonus? Most probably you have played some excluded games, which don't contribute to the rollover requirement. Only the slots game has 100% contribution towards the wager requirement, where a big number of slots games are excluded from the list. Whatever, they shouldn't forfeit the deposited funds if you cancel the bonus. Weren't the bonus funds and your real deposited funds separated there?

I read the entire bonus terms and the excluded slots list before I deposited $755.8. I did my due diligence, except the bonus doesn't work like it says. There are different systems in different casinos, but this one is blatantly misleading if they are taking bets and losses from real money, but the wins from the real money are added to bonus money.

All my bets are in Big Bass Splash that is not in excluded games. Around 3% of wagering completed when I forfeited the bonus.

Be careful when taking the welcome bonus
~snip~

When i clicked cancel they took entire $2,924.60. My balance is $0. Mind you I was in profit.
Support: "Please note that each casino has its own bonus mechanics and Terms & Conditions. Unfortunately, this is how our Welcome Offer is designed and implemented."

A reason I don't dare with bonuses because I have been through all these kinds of dilemmas.. Am just hoping this is not a case of you use your bonus first kind of arrangement because these casinos usually take this route, regardless of how it happened , if your account didn't go below a certain threshold the least they should have done is restore your initial deposit!

Have you tried to engage their support stuff here on the forum for a manual review, and to avoid confusion they better separate the two accounts (real funds from bonus funds) this will save everyone from the headaches.
Goodluck.

I have played with bonuses in 30+ crypto casinos.

There are like a dozen different bonus mechanics different casinos have. Tower.bet converts real balance to bonus immediately, and is upfront about that. Rakebit adds real money bets to real money and bonus money bets to bonus money. Some casinos take half and half and credit half and half. In others the bonus need to be unlocked in tranches.

If this was not an error, their bonus terms do not say forfeiting can remove the real balance or that real money bets convert to bonus money.

I am hoping they either reinstate my balances as it was before I cancelled bonus or take only my winnings and refund my deposit. If they don't this is fraud.

I have checked my bet history and it proves:
My highest balance was $3,719.80 and lowest was $2,120.20
My drawdown was only $755.80 (deposit) + $1,511.60 (bonus) - $2,120.20 (lowest balance point) = $147.20

I only lost $147.20 of my $755.80 before I started winning.

If you don't believe me I can allow any trusted member to verify this

As they are a new casino I am thinking this must be a mistake and allowing them time. I have a track record outside the forum (in bitcointalk forum only one https://bitcointalk.org/index.php?topic=5577510.0) for taking actions including legal action (very slow but effective) against anti player and fraudulent systems by crypto casinos.

My request is reasonable, either reinstate the balances as it was, like I never cancelled bonus, or keep the winnings and give my deposit back as per the bonus terms.


Screenshots of bet history


Screenshot of bonus terms:

[maydna]

~snip~

N/B:. It would be better for the team to run a review campaign so as to help them figure out some errors and bugs because the gambling industry and market is already a very competitive one and having a very active community and support system along with a flawless site service would give them more edge.

Maybe we'll see one of it in the nearest possible time.

While we wait for that, I think several questions have already been asked and even some issues needs the attention of the team and I don't know if they have anyone who actually represents them over here aside the manager who's duty is just to handle the marketing because for a casino who is still trying to meet up market demands, staying active all round would do them more good and I will suggest they get someone from the team to regularly check up on their thread to answer questions and give clarity always when needed.

Being active on the forum can make a difference. Particularly for newer casinos looking to establish trust. The follow-up from someone on the operational team, not only the campaign manager. Is the best way to demonstrate that the feedback is being listened to when users ask questions or report problems. If a fix is not immediate, it helps to acknowledge the problem and give updates. To reassure the community. When a review process is open, and communication is regular. It can have a greater impact than just remaining silent in the background until resolved.

Having a representative manage their thread will sustain the communication between members and casinos and give satisfaction to members. The follow-up will directly receive a response from the related team and that can solve the problem without taking too long. We can hopes they will be online and explain the situation while also solving the problem because that can gain trust from members as they care their members. Casinos must have separate teams to handle the problem or other things to the right departments to solve them the right way.

[Woodie]

If this was not an error, their bonus terms do not say forfeiting can remove the real balance or that real money bets convert to bonus money.
I am hoping they either reinstate my balances as it was before I cancelled bonus or take only my winnings and refund my deposit. If they don't this is fraud.

You have a strong argument to warrant that much needed review especially that it was never written in black and white, just hope they don't use the we reserve the right to amend card blah blah blah...

But have you engaged their support on site to look into this because this looks clear as day!

I have checked my bet history and it proves:
My highest balance was $3,719.80 and lowest was $2,120.20
My drawdown was only $755.80 (deposit) + $1,511.60 (bonus) - $2,120.20 (lowest balance point) = $147.20

I only lost $147.20 of my $755.80 before I started winning.

If you don't believe me I can allow any trusted member to verify this

As they are a new casino I am thinking this must be a mistake and allowing them time. I have a track record outside the forum (in bitcointalk forum only one https://bitcointalk.org/index.php?topic=5577510.0) for taking actions including legal action (very slow but effective) against anti player and fraudulent systems by crypto casinos.

My request is reasonable, either reinstate the balances as it was, like I never cancelled bonus, or keep the winnings and give my deposit back as per the bonus terms.

Good you giving them that benefit of doubt that this could have happened in error, hope they can and will review your bets..

[Barikui1]

Having a representative manage their thread will sustain the communication between members and casinos and give satisfaction to members. The follow-up will directly receive a response from the related team and that can solve the problem without taking too long. We can hopes they will be online and explain the situation while also solving the problem because that can gain trust from members as they care their members. Casinos must have separate teams to handle the problem or other things to the right departments to solve them the right way.

The problem I think they have here is about being active in the thread, because in this case they already have someone that manages and answers to any concerns of their client. The last time @Luckiest came online was on the 20th of July, which he did answer a few questions and tried to solve a problem @Mahdirakib was encountering, but since then he has not been online.
So it would have been better if he is present because the challenge @doggywin is experiencing right now would have been looked into,  and it wouldn't have lingered for this long.

[#CapsLOck]

~snip~

N/B:. It would be better for the team to run a review campaign so as to help them figure out some errors and bugs because the gambling industry and market is already a very competitive one and having a very active community and support system along with a flawless site service would give them more edge.

Maybe we'll see one of it in the nearest possible time.

While we wait for that, I think several questions have already been asked and even some issues needs the attention of the team and I don't know if they have anyone who actually represents them over here aside the manager who's duty is just to handle the marketing because for a casino who is still trying to meet up market demands, staying active all round would do them more good and I will suggest they get someone from the team to regularly check up on their thread to answer questions and give clarity always when needed.

Being active on the forum can make a difference. Particularly for newer casinos looking to establish trust. The follow-up from someone on the operational team, not only the campaign manager. Is the best way to demonstrate that the feedback is being listened to when users ask questions or report problems. If a fix is not immediate, it helps to acknowledge the problem and give updates. To reassure the community. When a review process is open, and communication is regular. It can have a greater impact than just remaining silent in the background until resolved.

Having a representative manage their thread will sustain the communication between members and casinos and give satisfaction to members. The follow-up will directly receive a response from the related team and that can solve the problem without taking too long. We can hopes they will be online and explain the situation while also solving the problem because that can gain trust from members as they care their members. Casinos must have separate teams to handle the problem or other things to the right departments to solve them the right way.

It's clear that if you're there, you make a difference, particularly for a new casino wanting to establish a reputation. A campaign manager can take care of promotions, however users value hearing straight from somebody who has an understanding of the functioning of the platform. When there is no immediate solution to a problem. Just saying that the team is aware of it and that they will keep you updated from time to time will convey this. This kind of discussion creates trust. Mnimizes false rumors. And makes the consumer feel that his opinions are being taken into account.

[avp2306]

Having a representative manage their thread will sustain the communication between members and casinos and give satisfaction to members. The follow-up will directly receive a response from the related team and that can solve the problem without taking too long. We can hopes they will be online and explain the situation while also solving the problem because that can gain trust from members as they care their members. Casinos must have separate teams to handle the problem or other things to the right departments to solve them the right way.

The problem I think they have here is about being active in the thread, because in this case they already have someone that manages and answers to any concerns of their client. The last time @Luckiest came online was on the 20th of July, which he did answer a few questions and tried to solve a problem @Mahdirakib was encountering, but since then he has not been online.
So it would have been better if he is present because the challenge @doggywin is experiencing right now would have been looked into,  and it wouldn't have lingered for this long.

I think they need someone to notify that there's an existing claims posted against them, so maybe they came here and answer then solve the issue of @doggywin.

Its time for them to show up how good their casino, because if they don't do anything about his case. Many people might start to think about that maybe they are only for profit same with other scam casino and struggle to take care the concerns or those error occurs to their players.

But well let's figure out on how this case will run, because for sure that many gamblers monitoring their thread provably don't want to see those claims unattended.

[SilverCryptoBullet]

I think they need someone to notify that there's an existing claims posted against them, so maybe they came here and answer then solve the issue of @doggywin.

Its time for them to show up how good their casino, because if they don't do anything about his case. Many people might start to think about that maybe they are only for profit same with other scam casino and struggle to take care the concerns or those error occurs to their players.

Their representative or owner Luckiest was active about one hour ago. Their company has an active signature campaign too so it's not likely they will be active after joining the forum recently and only starting to run marketing here.

Because the representative login account again, it's not hard to read posts in latest pages, and the thread is not a mega thread. Perhaps it takes time for him to read and discuss about that with the team. Just guess from me, but we will know more after he officially writes a post here about any user case needs support.

[Ojima-ojo]

Being active on the forum can make a difference. Particularly for newer casinos looking to establish trust. The follow-up from someone on the operational team, not only the campaign manager. Is the best way to demonstrate that the feedback is being listened to when users ask questions or report problems. If a fix is not immediate, it helps to acknowledge the problem and give updates. To reassure the community. When a review process is open, and communication is regular. It can have a greater impact than just remaining silent in the background until resolved.

Forum activities doesn't benefit newer casinos alone while growing their communities, is also very important to keep being active and solving player's problems, giving updates and keeping in touch with they community.


We have seen the negative impact in active representative hard on even established casinos over the time in the forum, most f them lost their reputation the moment they decided to become inactive not responding to complaints.

[drangos]

Having a representative manage their thread will sustain the communication between members and casinos and give satisfaction to members. The follow-up will directly receive a response from the related team and that can solve the problem without taking too long. We can hopes they will be online and explain the situation while also solving the problem because that can gain trust from members as they care their members. Casinos must have separate teams to handle the problem or other things to the right departments to solve them the right way.

The problem I think they have here is about being active in the thread, because in this case they already have someone that manages and answers to any concerns of their client. The last time @Luckiest came online was on the 20th of July, which he did answer a few questions and tried to solve a problem @Mahdirakib was encountering, but since then he has not been online.
So it would have been better if he is present because the challenge @doggywin is experiencing right now would have been looked into,  and it wouldn't have lingered for this long.

I believe the biggest problem here isn't if the casino has a support team but if someone is there in the thread regularly. Responses to public discussions should be timely to reassure the person affected by the discussion, and all those following the topic as well. An investigation may take time. But a message that the case is being investigated is preferable to no message at all. Communication is one sure way to demonstrate professionalism eliminate any unnecessary rumors. And retain the trust of the casino's community.

[SilverCryptoBullet]

Forum activities doesn't benefit newer casinos alone while growing their communities, is also very important to keep being active and solving player's problems, giving updates and keeping in touch with they community.

Communicating with users and supporting users are different tasks and basically support for users are on the site. This forum or social media are never an official customer support places but surely if they are here, they can record the cases and pass information to their internal responsible team to support users.

We have seen the negative impact in active representative hard on even established casinos over the time in the forum, most f them lost their reputation the moment they decided to become inactive not responding to complaints.

It's not exactly like this.

If users have problems, raised their support request or ticket at a casino website, and it was resolved well for users, there will be no further complaints on the casino's official support line or in this forum. Complaints possibly appear here after users did not get support they wanted (not actually it must be valid complaints) from the official site.

[masulum]

If users have problems, raised their support request or ticket at a casino website, and it was resolved well for users, there will be no further complaints on the casino's official support line or in this forum. Complaints possibly appear here after users did not get support they wanted (not actually it must be valid complaints) from the official site.

Right, casino that have representative in this forum have additional benefit. Bitcointalk can become website like trustpilot, where case by case that solved in this forum will give positive impact to their service. Bitcointalk also included in high rank website list, if there is case that not solved in this forum, this will add negative review to that service. So, it is better if service provider have official representative who active in this forum if they want to get more support from forum member and prove that service provider that have ANN thread in this forum want to growing up their business.

[SilverCryptoBullet]

Right, casino that have representative in this forum have additional benefit. Bitcointalk can become website like trustpilot, where case by case that solved in this forum will give positive impact to their service. Bitcointalk also included in high rank website list, if there is case that not solved in this forum, this will add negative review to that service. So, it is better if service provider have official representative who active in this forum if they want to get more support from forum member and prove that service provider that have ANN thread in this forum want to growing up their business.

They can join any platforms like this forum and leave it if they are no longer interested in that platform and community. If there are Bitcoin ogs left this forum, legends like Jameson Lopp and Andreas Antonopoulos, business companies can leave too. It is normal if a company stopped marketing here, and abandoned their announcement thread even without locking it.

It's only abnormal if they are active with marketing but don't want to actively communicate for forum members with questions about their platform, products or bonus, and customer support request. Generally I don't see it is too serious now as some days of inactive don't mean much, give them time and I believe their representative will be back with posts and replies here.

[Mahdirakib]

~ The last time @Luckiest came online was on the 20th of July, which he did answer a few questions and tried to solve a problem @Mahdirakib was encountering, but since then he has not been online. ~

I have received a PM from the Luckiest representative yesterday with an explanation about the deposit fee. As I suspected, their payment provider was charging a fee for the deposits, which has been fixed now. The Luckiest team has also credited $15 to my account without any condition for the honest feedback.

@doggywin, is there any update on your situation?

[holywodedajb]

No-KYC sites are convenient but the thing I actually check first is
whether withdrawals go through fast and clean. Anyone got recent
experience with USDT (TRC20) withdrawal times on the smaller platforms?

[Finebone]

I have received a PM from the Luckiest representative yesterday with an explanation about the deposit fee. As I suspected, their payment provider was charging a fee for the deposits, which has been fixed now. The Luckiest team has also credited $15 to my account without any condition for the honest feedback.

@doggywin, is there any update on your situation?

That's good news.
By looking at this your statement or your testimony, It shows that luckiest crypto casino are committed to adhere to the plight of their customers, and going by what doggywin has explained and also shown us here, it shows that it may be a system error from their own end, which they will correct once they get to know about it. So let's just hope that luckiest crypto casino rep comes back online sooner and fix it, because it's too bad that their customers are facing such a thing now that they are trying to gain more confidence of the community.
Trust and confidence is mostly built at the beginning stages of every relationship, so if new gamblers are having such problem the first time they are trying to use the casino to gamble, that's not a good thing for the casino, because it can force the gambler to look elsewhere, but if they can respond fast and fix it, the situation will not escalate up to that point.

[Luckiest]

Hello community, we are still working on how to properly post and engage with the community from this official account. Please have patience with us.

We have seen several cases when a casino claimed to be NoKYC but later started demanding personal documents from players.
It does not make any sense when a casino especially a new platform trying to lie to the public of not accepting KYC verification when they are going to ask people for that. Reputation is not built in a day and gamblers need to observe casinos very well before trusting them.

On your first case, if the casino is actually old and they don’t ask for KYC but something comes up and happens in the future, either due to a regulatory issue or they inform all players that they will be asking for KYC, like some centralised exchange does, it will be understandable for them to parade themselves as no-KYC from the beginning as a new startup only for you to want to request your first withdrawal and be slammed with KYC; that's their new pattern of fraud.

It is best for casinos to have a stand on KYC. If they have intentions of demanding for KYC later then it is best not to lure gamblers who don't intend to give out their information. To many privacy is as important as their deposit and games. The frustrating part about this deceptive moves is the difficulty in spotting them early enough.

Regarding the issues with No KYC, my personal observations is that most casinos wish to have no kyc but regulatory demands can make that dream not reality, I mean is understandable for casinos not to ask for kyc at the point of account opening, deposit, wagering and withdrawal without KYC.

But have it at the back of your mind that the casino can ask for kyc verification at anytime the demand arises,.

It could  be from the government side through regulatory demands, because no kyc casinos without regulatory compliance can get shutdown anytime by the government, so such a demand can force the casino to suddenly ask for KYC from gamblers.

I mentioned in an earlier reply, the main reason for the some of the more established casinos going from No KYC to asking for Casino is due to regulatory changes or the owner longer terms exit plans. Different juridications and regulator bodies have different requirements around KYC policies.

But have it at the back of your mind that the casino can ask for kyc verification at anytime the demand arises,.

It could  be from the government side through regulatory demands, because no kyc casinos without regulatory compliance can get shutdown anytime by the government, so such a demand can force the casino to suddenly ask for KYC from gamblers.

Left for me I have no problem with a casino asking for kyc or any of my personal details, as long as it is stated in their terms and conditions that they might ask for it if they deemed it necessary in the future, but what I don't like is when a casino says that they are a complete no kyc casino, that they wouldn't ask for it for any reason, but along the line they start asking for it.

That's what I  hate because they are not being sincere from the very beginning, because in most cases it's because of that most gamblers prefer using the casino, so if they can't keep to their word, their customers will feel really disappointed because what brought them to the casino is not being practiced.

Do you think we've been clear enough in our terms and on this thread on our no-kyc approach?

Unless the Costa Rica government change their stand on KYC we have no reason to change our policy. If we were to change change our approach on this we would communicate it and the reasons for it as clearly as possible with as much not to players as possible.

Welcome to Bitcointalk Luckiest casino, you have made a professional announcement thread and a lot of things looks clean and clear. However,  most casinos that claim to be no KYC end of using KYC to deny players their winning when it becomes regular. Hope yours will not be like that, else you have to add the clause that will allow you ask for KYC when necessary.  Secondly,  is there any promotion for Bitcointalk like bonus that will enable users of the forum to try your platform before actually making deposits?

It's not a matter of still hoping; these days the word "No KYC" is very common among new casinos trying to market their brand out there. It appears in their heading and most of their information, but when you look at their policies, that's where you see the real thing, and they hide behind "We have the right to ask for KYC anytime our system considers your deposit or playing risky."

Yes, you are absolutely right. Currently, almost all casinos seem to have a clause in their terms and conditions that even though KYC is not mandatory, they can ask for KYC if they feel the need.

So, in my opinion, it is difficult to call a casino completely without KYC at the moment. Suppose, you find a casino that does not require KYC at the beginning. But if they detect any unusual activity in your account, they can block your withdrawal. Then, you will see that various additional documents or information are being asked for verification.

My personal opinion is that as long as the KYC issue does not become too serious, that is, it is not being asked from everyone in a mandatory or unreasonable manner, I do not see much of a problem with playing in casinos. However, if the issue goes to an excessive level, then it is definitely better to avoid it.

Now, let's see what decision or what kind of measures they finally bring for us.

What do you think of our approach to No-KYC? Do you think we've been clear enough on our position on this.

The real proof will be when someone from this forum makes a large crypto withdrawal and can confirm they were not asked for KYC.

hey OP, I found a medium severity security bug, but I couldn't find any way to report it. I tried sending you a PM, but I'm still newbie rank, so I can't send PMs.

Thanks. If you contact the customer support team they will pass your details onto the necessary person to connect with you and discuss this in more detail.

Live Support should have been accessible, we have real people handling all queries.

It does not work for me, click the live support button but nothing happened. Do people need to have an account in order to contact the live support? I tried it without login to an account, that's why I think that it is accessible while login only. If it is like this, how if in a case like players lose an access to the account but unable to contact live support?

We had a small issue on certain browser version for players who were logged, this should be fixed now. Our live chat function is available to players without an account, this gives them the chance to ask questions before they sign up or deposit.

Live Support should have been accessible, we have real people handling all queries.

It does not work for me, click the live support button but nothing happened. Do people need to have an account in order to contact the live support? I tried it without login to an account, that's why I think that it is accessible while login only. If it is like this, how if in a case like players lose an access to the account but unable to contact live support?

I tried to click those buttons when not I didn't log in and also tried when I already log in my account in their casino, but result shows the same and their live support is not clickable. I also click their Contact us section and nothing shows.

This actually means that there's an issue with this area and they better fix it. Because people might get more angry to them if they cannot reach their support to possible solving their issues.

And also it will be more better if they follow your suggestion which is those support button is clickable even if the user didn't log in in their casino, since this is much helpful with those issue you mentioned and the other ones.

Are you still experience the same issue. The tech team have looked at this and applied a fix. If it's still not working, could you let me know which device and browser your using so we can investigate further.

Hello
I don't know if I'm the only one that is experiencing this issue but the site is taking a hell of a time to load up and I don't want to conclude it's the side yet , maybe is my network but I think you should also check it out if it's from your end as well and I also noticed that you mentioned $20 minimum deposit to earn a bonus, so I was curious to know if someone who deposits below that amount wouldn't receive any bonus because I was hoping to deposit $10 to try out the site, so I have to be certain before hopping on it.

We've not had any other reports of this so thanks for letting us know. Could you PM us with a bit more info on which country you located in, which device and browser your using so we can investigate.

The minimum deposit has been raised, we've taken it onboard and we're working on an offer just for this forum. We should have something to share next week.

Hello
I don't know if I'm the only one that is experiencing this issue but the site is taking a hell of a time to load up and I don't want to conclude it's the side yet , maybe is my network but I think you should also check it out if it's from your end as well and I also noticed that you mentioned $20 minimum deposit to earn a bonus, so I was curious to know if someone who deposits below that amount wouldn't receive any bonus because I was hoping to deposit $10 to try out the site, so I have to be certain before hopping on it.

This site not opening bro ..I tried last night also n wasting my 3 hours . And support also not well versed may be I throw some questions but never answered about deposit and bonus lol

Sorry to hear this was your first experience of Luckiest Crypto Casino. Can you PM me the email address you used to speak to support so I can look into this anf find out whats happened.

Hello
I don't know if I'm the only one that is experiencing this issue but the site is taking a hell of a time to load up and I don't want to conclude it's the side yet , maybe is my network but I think you should also check it out if it's from your end as well and I also noticed that you mentioned $20 minimum deposit to earn a bonus, so I was curious to know if someone who deposits below that amount wouldn't receive any bonus because I was hoping to deposit $10 to try out the site, so I have to be certain before hopping on it.

This site not opening bro ..I tried last night also n wasting my 3 hours . And support also not well versed may be I throw some questions but never answered about deposit and bonus lol

I think the site is working perfectly from my end. Maybe it's network issue from your end or it's also possible that the site was temporary experiencing some issues the time you tired to login. So maybe you should check it out now and see if it's working.

And as for the customer support not answering you, that can be really frustrating. Probably, they are just busy or you happened to get an inexperienced agent. Maybe they will reply you here on the thread.

Agreed, Customer Support not replying isn't good enough. We'll look into when we have the email address that Crazygaming used and find out what's happened.

~snip~

This site not opening bro ..I tried last night also n wasting my 3 hours . And support also not well versed may be I throw some questions but never answered about deposit and bonus lol

You need to take things easy
Don't you think it's too early to draw conclusions?
The team might busy or not active over here which doesn't mean that, they wouldn't respond, so we should give them some more time so they can response to all questions asked.

This site not opening bro ..I tried last night also n wasting my 3 hours . And support also not well versed may be I throw some questions but never answered about deposit and bonus lol

I am checking right now on their page about the deposit bonuses and promos that they have. If you haven't seen it yet, this is it(https://www.luckiest.com/promotions/luckiest-welcome-offer).
And maybe last night they're on maintenance but right now, the website is smooth and loads fast. I just found it that the live support button isn't working, hopefully they fix that.

I retried tonight and it's working just fine, I haven't had the time to check the customer support service but I will hopefully tomorrow.

N/B:. It would be better for the team to run a review campaign so as to help them figure out some errors and bugs because the gambling industry and market is already a very competitive one and having a very active community and support system along with a flawless site service would give them more edge.

Thanks for suggestion the review campaign. We discuss this with our campaign manager and their suggesting with to go with an ANN and Signature campaign first. We'll discuss this with them in more detail and see whats involved.

~snip~ I also noticed that you mentioned $20 minimum deposit to earn a bonus, so I was curious to know if someone who deposits below that amount wouldn't receive any bonus because I was hoping to deposit $10 to try out the site, so I have to be certain before hopping on it.

You won't receive the deposit bonus by making a deposit of $10 only since the minimum deposit requirement is $20 for the bonus. Moreover, users have the option of whether they want to take the deposit bonus or not.



Anyway, I'm still waiting for an answer from OP about the 1% fee on deposited funds. Luckiest looks like an incomplete casino to me. I doubt that it will be able to survive in the competitive gambling world with its current features. All the features of Luckiest don't work in the mobile version.

Hello! I've replied to your PM with an explanation, what we're doing about it and what we've done to make up for it. I'm happy to share it publicly on this thread.

Be careful when taking the welcome bonus

I deposited $755.80 and received $1,511.60
After I lost about $300 I started to win and got to $2,924.60 ($657.20 in the profit)

I checked the wagering progress and saw only 3% was completed and decided to cancel the bonus even if I give up my winnings. I expected to have $755.80 back to play with

When i clicked cancel they took entire $2,924.60. My balance is $0. Mind you I was in profit.
Support: "Please note that each casino has its own bonus mechanics and Terms & Conditions. Unfortunately, this is how our Welcome Offer is designed and implemented."

This is what their bonus terms say at https://luckiest.com/bonus-terms

Withdrawal Restrictions During Active Bonuses
Players cannot withdraw while an active bonus with a wagering requirement is in progress. Withdrawals become available once wagering requirements are fully completed or the player chooses to forfeit the bonus.
Forfeiting an active bonus removes all bonus funds and all winnings accumulated from bonus play from the account immediately.

Bonus funds is $1,511.60, Winnings is $657.20 - Forfeit amount is $1,511.60 + $657.20 = $2,168.8
They took $2,924.60 including my deposit

My real money balance shouldn't be forfeited. But they did that. I couldn't check how the balance stood when i was cancelling, the balances were not updated in the page, there is some loading bug. If entire amount was bonus, again they are doing something the terms don't say, use real money bets but wins go to bonus money and loses go to real money. This is crazy anti player way to implement it especially when the bonus terms don't mention this. One way or the other, they are in the wrong.

I have asked to reverse the cancelled bonus.

Regarding your request to reinstate the cancelled bonus, I have already escalated your case to our relevant team for further review. We appreciate your decision to pause your gameplay while the review is ongoing. At this time, we kindly ask for your patience, as we are unable to guarantee that the bonus can be reinstated. We will notify you as soon as we receive an update from the team.

I have played in many casinos. This isn't how it is supposed to work.

Hopefully they correct this

I will update here if this is resolved

Doggywin, I've replied to your PM. Let me look into this in detail with the casino and get back to you. If your ok with it, I'll share the response on this thread.

"No KYC" seems like a marketing gimmick to your as well but it won't work for the people here, so i'd suggest to remove when you will ask it later.

I have been reading through some of the replies from OP, maybe this (below) will explain their KYC drama/story!

In short:
Fiat = KYC
Crypto = No KYC

if you deposit with Crypto, your gameplay is normal, you win and withdraw funds then no KYC is required. You see we also have FIAT payment methods (more in the pipeline) if you deposit with Visa or Mastercard you are required to provide some personal information to the payment provider (name, address, phone, emails) this is their requirement, not ours and we do not store this information.

The only time we might to ask for KYC information is when their is suspicious activity in gameplay or abusing bonuses.  

Probably a dumb question, but is it possible to use any methods users want? For example, deposit Crypto and withdraw as fiat? In that case will he still be KYC'ed? And of course vice versa! This is only a curious question. I do not intend to do it, but asking whether there is any possibility.

Nailed it! That’s exaxctly it.

The method you deposit with must the same method you withdraw with. You can’t deposit with Crypto and with FIAT I'm afraid.

N/B:. It would be better for the team to run a review campaign so as to help them figure out some errors and bugs because the gambling industry and market is already a very competitive one and having a very active community and support system along with a flawless site service would give them more edge.

At this point, I think that a review campaign is now necessary, because a user was talking about finding a bug that needs to be addressed, which I believe that their will be more if proper vetting is done. https://bitcointalk.org/index.php?topic=5588606.msg66961636#msg66961636
And why it's very important is that through the opinion and experience of other players, they can know where they are failing and needed an improvement.
 

https://bitcointalk.org/index.php?topic=5588606.msg66970490#msg66970490

Even what this user explained here shows some irregularities that needs to be addressed. The competition in the crypto casino industry is very huge, so it would not be good if new users start encountering problems while navigating through the platform, because that first impression alone can automatically make them look elsewhere if nothing is done quickly.

Thanks for the suggestion, we'll look at this with our campaign manager. The main reason for joining this community was to hear the honest feedback from the community. It's great to know you're doing well, but the real value is in knowing what you're not doing well and being able to fix it.

I'm looking int this and will happy to share the finds with on here, if 'Doggywin' is ok with that.

~snip~

N/B:. It would be better for the team to run a review campaign so as to help them figure out some errors and bugs because the gambling industry and market is already a very competitive one and having a very active community and support system along with a flawless site service would give them more edge.

Maybe we'll see one of it in the nearest possible time.

While we wait for that, I think several questions have already been asked and even some issues needs the attention of the team and I don't know if they have anyone who actually represents them over here aside the manager who's duty is just to handle the marketing because for a casino who is still trying to meet up market demands, staying active all round would do them more good and I will suggest they get someone from the team to regularly check up on their thread to answer questions and give clarity always when needed.

This post has gathered pace a little faster than we expected. It's noted that more visibility and faster responses are needed from our side. All feedback and comments shared here go straight back to the key stakeholders and are seriously. Some of feedback requires investigation and internal discussion before a reply can be posted. That's not an excise though and i understand how it might be percieved.

If this was not an error, their bonus terms do not say forfeiting can remove the real balance or that real money bets convert to bonus money.
I am hoping they either reinstate my balances as it was before I cancelled bonus or take only my winnings and refund my deposit. If they don't this is fraud.

You have a strong argument to warrant that much needed review especially that it was never written in black and white, just hope they don't use the we reserve the right to amend card blah blah blah...

But have you engaged their support on site to look into this because this looks clear as day!

I have checked my bet history and it proves:
My highest balance was $3,719.80 and lowest was $2,120.20
My drawdown was only $755.80 (deposit) + $1,511.60 (bonus) - $2,120.20 (lowest balance point) = $147.20

I only lost $147.20 of my $755.80 before I started winning.

If you don't believe me I can allow any trusted member to verify this

As they are a new casino I am thinking this must be a mistake and allowing them time. I have a track record outside the forum (in bitcointalk forum only one https://bitcointalk.org/index.php?topic=5577510.0) for taking actions including legal action (very slow but effective) against anti player and fraudulent systems by crypto casinos.

My request is reasonable, either reinstate the balances as it was, like I never cancelled bonus, or keep the winnings and give my deposit back as per the bonus terms.

Good you giving them that benefit of doubt that this could have happened in error, hope they can and will review your bets..

Thanks Woodie. If it's an error or an oversight on our behalf we'll put our hands up. I'm looking into this and will report back asap and share the finding on here if Doggwin is ok with that.

[Orpichukwu]

Hello community, we are still working on how to properly post and engage with the community from this official account. Please have patience with us.

Just by replying the way you did now, I must say your team took out time to answer almost all the questions asked, if not all. Even if some issues raised need the attention of other team members, you can always inform the member you will get back to them when you have more details while attending to those which you have a full account of.

if you deposit with Crypto, your gameplay is normal, you win and withdraw funds then no KYC is required. You see we also have FIAT payment methods (more in the pipeline) if you deposit with Visa or Mastercard you are required to provide some personal information to the payment provider (name, address, phone, emails) this is their requirement, not ours and we do not store this information.

The only time we might to ask for KYC information is when their is suspicious activity in gameplay or abusing bonuses.  

Thanks for clearing this up. I was among those who raised this KYC question, and now that it's clearly stated, anyone who uses crypto to deposit doesn't have to worry about KYC, but you can still ask for KYC in cases of abuse. In terms of you suspecting a user's activities which are not related to bonus abuse, why ask for identity verification? I will understand it in terms of bonus abuse, as you will have to use the details and match other suspected accounts.

The method you deposit with must the same method you withdraw with. You can’t deposit with Crypto and with FIAT I'm afraid.

This is not just applicable to your casino; it's common, so no need to say you are sorry, as long as players are allowed to withdraw and the withdrawal could only be mandated to go through crypto if it was the means of deposit, but I hope it will not come with the wallet used in funding also being the same wallet used to receive the fund, as I have run into such a case before on trustpilot.

[SilverCryptoBullet]

Hello community, we are still working on how to properly post and engage with the community from this official account. Please have patience with us.

Take it easy.

1. Such posts as "SELL SELL SELL", "I agree", "+1", "Support", "Watching", "Interesting", "LOL", "SCAM", "LEGIT", "FAKE", other one word posts, posts consisting mostly of swearing, quote pyramids, useless introduction threads, threads about a topic already recently discussed in several other threads.

You made a post to reply to many users, that's good but you did made pyramid quotes in your post, that makes your post is very cumbersome and hard to read.

[TIPS] to avoid pyramid quotes (for Newbies)
Bitcointalk: Post formatting. This video can help you understanding how to trim pyramid quotes easily.