@fips031Thank you for your response. I completely understand why you want more clarity after waiting several days, so let me explain this as clearly as possible.
This is
not an investigation initiated or conducted by SCORAS. The flag comes directly from our external sportsbook/risk provider. Their risk-monitoring system identified activity on your account that requires them to review the betting activity before they clear the account.
As mentioned previously, this does
not mean that we have concluded you were involved in multi-accounting, match-fixing, or any other prohibited activity. It means that certain betting and
play patterns triggered the provider’s risk controls, and they need to review those patterns.
This is also not something we normally encounter, which is why we cannot simply override the provider’s review ourselves.
Your profitability is
not the issue here, and the amount involved is not particularly large from our side. We have absolutely no reason to delay a legitimate withdrawal simply because a player has won.
Regarding the timeframe, I expect that I should be able to give you a more concrete update on
Monday, and hopefully we will have full clarification from the sportsbook provider by Monday or Tuesday. I don’t want to promise an exact deadline that depends on a third party, but that is the timeframe I am currently expecting.
I also agree with one important point you made: you should not have to come to BitcoinTalk to receive proper communication regarding your account. Our email/support communication needs to be better, and that is something we are actively addressing.
You’re completely welcome to continue updating the community about the case. All I ask is that we allow the sportsbook provider to complete its review, and we will be equally transparent when we receive their conclusion.
Hopefully I can come back here very shortly and confirm that everything has been resolved.
@EladzisReally glad to hear this, and thank you for coming back to the thread and sharing your experience.
I’m especially happy that your withdrawal was successfully processed and that you were able to cash out the
$3,000. It’s also good to hear that communication through Telegram has been much better for you.
As we’ve said from the beginning, there are still things being improved day by day following the migration, particularly around payments and some account-related processes. That isn’t an excuse when something doesn’t work properly, but the team is genuinely working through these issues one by one.
I also know that our team has arranged a
welcome/compensation gift for you because of the problems you experienced. We definitely want to make up for some of that frustration and give you a much better experience going forward.
Enjoy the gift, enjoy your weekend, and hopefully the next experience you share here will be about something considerably more exciting than payment issues.
@doggywinI checked this again.
Our team has already contacted you through
Telegram and email regarding the withdrawal and asked you to submit the transaction using
USDT TRC20.
As far as I can see, the Telegram messages have not yet been opened/read.
Please do me a favor and submit the withdrawal in
USDT TRC20. Once you have done that, the team should be able to confirm and process it very quickly.
After you receive the withdrawal, I would also appreciate it if you could post an update here confirming that it has been received so everyone can see that the case has been completed.
I also know there is a
gift waiting for you as soon as you get in contact with the team on Telegram. We want to compensate you for the inconvenience and make sure you have a better experience from here.
Thank you again to everyone who has been patient with us while we continue improving the platform. We will keep addressing individual cases openly and, most importantly, keep working to make sure these situations become less frequent.
