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[Harkorede]

What about my case from over month ago which was described here

https://bitcointalk.org/index.php?topic=5589903.msg67174916#new ?

Instead it seems you're more interested in chasing down new deposits rather than prioritize solving existing problems.

[SCORAS]

What about my case from over month ago which was described here

https://bitcointalk.org/index.php?topic=5589903.msg67174916#new ?

Instead it seems you're more interested in chasing down new deposits rather than prioritize solving existing problems.

Can i please have your userid and issue in a PM?

[FreebetiN6]

Unfortunately, my rank doesn't meet the requirements, even though I really want to give it a try.

[MarioGls]

Just to keep all players informed: my issue is still NOT resolved, and at this point it seems obvious that SCORAS either has absolutely no control over this situation, or they are simply lying to me and this is the first step toward a scam — just dragging the situation out indefinitely.

For the past 10 days, I have been receiving nothing but EMPTY ANSWERS. I keep being told that the sportsbook provider is carrying out some kind of checks, but nobody can provide any timeframe whatsoever.

SCORAS said on the forum that there would be an update on Monday or Tuesday. We are now three days past that, and there is STILL no information, while my funds remain frozen.

THE QUESTION IS: Does anyone really want to deposit money with a sportsbook where the sportsbook itself apparently has no control over your funds?

And if SCORAS does have control, then they should explain exactly what that control looks like. Because I have been unable to withdraw my own funds for 15 days, and all I keep getting are EMPTY ANSWERS with no timeframe and no actual information.

What amount is involved?

Scoras's explanation is completely idiotic; it doesn't take bookmakers that long to investigate such issues—you should file a formal complaint against Scoras.

[MarioGls]

From a third-party perspective, this explanation is becoming ridiculous.

Blaming an unnamed “sportsbook provider” after around 10 days of review, while still being unable to provide any concrete status, reason, timeframe, or even basic details about what is supposedly being investigated, is not transparency — it is passing responsibility.

If Scoras chooses to use an external sportsbook and risk-management provider, that is their business arrangement, not the player’s problem. The player deposited, placed bets and requested a withdrawal from Scoras, not from some invisible third party hiding behind the platform.

After 10 days, “we are still waiting for the provider” sounds less like a serious risk investigation and more like an excuse used when nobody wants to take responsibility.

A professional operator should be able to obtain a meaningful update from its own business partner within a reasonable period of time. If it cannot, then that says a lot about the quality of both the operator and the people running its sportsbook.

At this point, the whole situation looks amateurish, disorganized and frankly embarrassing.

[wenarios25]

I want to share my experience with this sportsbook because I'm honestly getting tired of this situation.

I requested a withdrawal almost 2 days ago and still haven't received my money. Since then I've had to contact live support several times just to understand what is going on.

First they told me there was some technical problem with their payment provider and asked me to wait.

Later I contacted support again. The agent checked my withdrawal and told me that it had been approved and that I should receive the money within a few minutes.

I waited for more than an hour. Nothing arrived.

Then I checked my account and saw that the withdrawal had been cancelled again and the money was returned to my balance.

So I contacted support again. Now they told me there are still technical problems with withdrawals and that they escalated my case to their payment provider. Again I was asked to wait, this time for a few more hours.

I don't really understand what is happening here. If my withdrawal was already approved, why was the money returned to my balance again?

The funny thing is that a few days ago they gave me a VIP manager and started offering me VIP bonuses, lossback and other promotions. Of course I appreciate the VIP treatment and offers, but what's the point of having VIP status if I can't even get a normal withdrawal processed for almost 2 days? I think reliable and timely withdrawals should come first, especially for a VIP player.
The last support agent told me:

“We are working tirelessly to get that resolved, as this is our main priority right now.”

And then she just closed the chat.

Seriously? You tell me that my withdrawal is your “main priority” and then just close the conversation without actually solving anything.

I'm not calling them scammers right now. Maybe they really have some technical problem and maybe I will eventually receive the money. I'm just sharing exactly what is happening to me.

But so far this doesn't look good. I shouldn't have to contact support again and again every time I want to withdraw my money.

I have screenshots of the chats and withdrawal history, so I can post them if needed.

I'll update this post if/when I finally receive the withdrawal

id: 487445792

[fips031]

Just to keep all players informed: my issue is still NOT resolved, and at this point it seems obvious that SCORAS either has absolutely no control over this situation, or they are simply lying to me and this is the first step toward a scam — just dragging the situation out indefinitely.

For the past 10 days, I have been receiving nothing but EMPTY ANSWERS. I keep being told that the sportsbook provider is carrying out some kind of checks, but nobody can provide any timeframe whatsoever.

SCORAS said on the forum that there would be an update on Monday or Tuesday. We are now three days past that, and there is STILL no information, while my funds remain frozen.

THE QUESTION IS: Does anyone really want to deposit money with a sportsbook where the sportsbook itself apparently has no control over your funds?

And if SCORAS does have control, then they should explain exactly what that control looks like. Because I have been unable to withdraw my own funds for 15 days, and all I keep getting are EMPTY ANSWERS with no timeframe and no actual information.

What amount is involved?

Scoras's explanation is completely idiotic; it doesn't take bookmakers that long to investigate such issues—you should file a formal complaint against Scoras.

It was 1500EUR when i start this problem, latter i staked some idiots bets so now is around 500, but this doesn't matter.
Point is to all time we have this funny explanation about third party...

[Cointxz]

I don't really understand what is happening here. If my withdrawal was already approved, why was the money returned to my balance again?

They are using 3rd party payment processor(Fulgarpay) which is the one responsible to do the final transfer on the withdrawal address right after the scoras side approved the withdrawal request.

The agent probably approved on their side but the payment processor encounter a problem and declined the pending transaction. This is probably the reason why they have a maintenance recently.

Just like your sentiment, they should just change that payment processor since it gives a persistent problem even before.

[SCORAS]

What about my case from over month ago?

@Harkorede

We are already in communication via PM regarding your case. I'm currently waiting for your reply with the additional information, and once I have that, I'll personally make sure we look into what happened and work toward resolving it.

I agree that existing issues should be handled properly, regardless of whether they originated on the previous platform or the current one.

Scoras's explanation is completely idiotic; it doesn't take bookmakers that long to investigate such issues.

@MarioGls

I understand you're commenting from a third-party perspective, but I think there is an important distinction being missed here.

Yes, SCORAS uses an external sportsbook provider, including their sportsbook risk and integrity systems. This is completely normal when operating with an external sportsbook solution.

When certain betting activity is flagged by their system, we cannot simply ignore the review, override it ourselves and process the account as though nothing happened.

That does NOT mean we're blaming a third party or avoiding responsibility. The player is our customer. We are the ones communicating with the provider, following up and ultimately dealing with our customer.

I completely understand the criticism regarding how long this particular review has taken. We're not happy about the delay either.

But calling our explanation "idiotic" or suggesting we're simply hiding behind a third party doesn't change what is actually happening.

There is a genuine review taking place. We would much rather have received the final answer already so we could close this case.

It was 1500EUR when i start this problem, latter i staked some idiots bets so now is around 500, but this doesn't matter.

@fips031

You're correct about one thing here: the amount doesn't matter.

Whether we're talking about €500, €1,500 or €15,000 doesn't change the situation.

Your account was flagged based on betting activity detected by the sportsbook provider's monitoring system, and your case remains under review.

I also don't want to speculate about exactly what triggered the flag before we receive their conclusion.

For example, it could potentially be connected to a specific match, event or market that was itself flagged for additional review. A player could potentially have placed a completely normal bet without knowing that the underlying event was being reviewed.

That is only an example. I am NOT accusing you of match-fixing, coordinated betting, manipulation or any other wrongdoing.

I know you've been waiting and I completely understand your frustration. As soon as we receive something concrete from the sportsbook provider, you will be informed.

I requested a withdrawal almost 2 days ago and still haven't received my money.

id: 487445792

@wenarios25

Thank you for providing your user ID: 487445792.

We have received it, and I have personally forwarded your case to the team.

I've specifically asked them to make sure your case is handled today and to investigate exactly what happened with your withdrawal.

From everything you've described, this is clearly an issue on our side. You shouldn't have had to contact support repeatedly and receive different answers regarding the same withdrawal.

I also completely agree with your point regarding VIP treatment. Bonuses, lossback and VIP offers are great, but none of that matters if something as fundamental as your withdrawal isn't working properly.

Once we've resolved this, we'll also give you a gift on top as compensation for the inconvenience.

I sincerely apologize for the inconvenience this has caused you.

Your user ID has been received, your case has been forwarded directly to the team, and I've specifically requested that this gets handled today.

The agent probably approved on their side but the payment processor encounter a problem and declined the pending transaction.

@Cointxz

Thank you for jumping in and explaining the situation from your perspective. We genuinely appreciate it.

And also, thank you for being a loyal customer of SCORAS.

We see you around the casino quite regularly, and that definitely doesn't go unnoticed. We appreciate your continued support a lot.

We know we've had some bumps on the payment processing side, and improving the reliability of that experience is extremely important to us.

Thanks again for taking the time to explain the situation and for continuing to support us. 🍌

[ziportan]

Aside from the fact that they use one of the worst payment providers out there, this casino needs at least a month more to get fully operational. Everything is vague for now and nothing sounds professional at all. And their licence will expire in a couple of weeks so lets see if they ll renew it too:)

[SCORAS]

Aside from the fact that they use one of the worst payment providers out there, this casino needs at least a month more to get fully operational.

We actually completely agree with you regarding the payment provider. We’ve had too many issues with the current solution, and we’re already in the process of changing it.

As we’ve mentioned previously, we’re hoping to have the new payment solution implemented within roughly the next week.

The new system will include permanent/static deposit addresses for users, meaning you will have a fixed wallet address for each supported coin/network instead of constantly generating new addresses. We’re also planning support for 50+ coins/networks for both deposits and withdrawals.

Regarding the rest of your comment, I’m genuinely sorry that you feel things have come across as unprofessional.

We’re still improving, we’ve made mistakes, and we’re learning from them. We’re not going to pretend everything has been perfect. Our goal is to keep fixing the issues we encounter and optimize SCORAS until we have a casino that is stable, reliable and functioning the way we and our players expect it to.

And regarding the licence: yes, of course we are renewing our licence. We have no intention of operating without a valid licence.

There is still work to do, but we’re doing it step by step and taking the feedback here seriously. 🍌

[DabsPoorVersion]

I might be needing another help from you @SCORAS,

Is there an update with the payment provider? I initiated my withdrawal 9hours ago, I waited patiently and received the confirmation email a few hours ago. I expected that my withdrawal will be received within a few minutes that usually happens based on my experience but still not credited.

I also message in Tg regarding my boost in deposit, I was given 12 hours for it to be credited to my balance but I still haven't received it yet.

One more thing is regarding the XP, I think my previous bets still not automatically counts. My previous points is the same as before. Hopefully you can help me again,

Thanks as always!

[ziportan]

Aside from the fact that they use one of the worst payment providers out there, this casino needs at least a month more to get fully operational.

We actually completely agree with you regarding the payment provider. We’ve had too many issues with the current solution, and we’re already in the process of changing it.

As we’ve mentioned previously, we’re hoping to have the new payment solution implemented within roughly the next week.

The new system will include permanent/static deposit addresses for users, meaning you will have a fixed wallet address for each supported coin/network instead of constantly generating new addresses. We’re also planning support for 50+ coins/networks for both deposits and withdrawals.

Regarding the rest of your comment, I’m genuinely sorry that you feel things have come across as unprofessional.

We’re still improving, we’ve made mistakes, and we’re learning from them. We’re not going to pretend everything has been perfect. Our goal is to keep fixing the issues we encounter and optimize SCORAS until we have a casino that is stable, reliable and functioning the way we and our players expect it to.

And regarding the licence: yes, of course we are renewing our licence. We have no intention of operating without a valid licence.

There is still work to do, but we’re doing it step by step and taking the feedback here seriously. 🍌

You just opened a casino which nothing actually works in it. And you're giving a headache to users while you're actually building it from zero. Thats your biggest mistake. Nothing looks good yet but if your plans will work in a few weeks, then i ll consider another deposit
  So good luck

[SCORAS]

id: 487445792

The issue is fixed and you withdrawal is now in your wallet. Send me a PM with your TG or discord and we will try to find a nice gift for you!

I might be needing another help from you @SCORAS,

Is there an update with the payment provider? I initiated my withdrawal 9hours ago, I waited patiently and received the confirmation email a few hours ago. I expected that my withdrawal will be received within a few minutes that usually happens based on my experience but still not credited.

I also message in Tg regarding my boost in deposit, I was given 12 hours for it to be credited to my balance but I still haven't received it yet.

One more thing is regarding the XP, I think my previous bets still not automatically counts. My previous points is the same as before. Hopefully you can help me again,

Thanks as always!

We are on the case! Can you please try to request again. Added 50$ for free for you!

[staaaaar]

On August 21 I made several bets on the same tennis match. All of them won, but for some reason the bets were never settled automatically.

A few days later SCORAS moved to a new platform, and the bets basically disappeared together with the old platform. The total payout from those winning bets should be 631.63 (stakes + winnings), but more than a month later I still haven’t received it.

I’ve contacted support several times and also emailed them all the details and screenshots they asked for. Every time I’m told that the case has been escalated and that I need to be patient, but so far nothing has actually been resolved. https://i.ibb.co/HDt2fJ4k/image.png https://i.ibb.co/YTZQZvX9/image.png

My SCORAS username - star (ID 471785381)

[SCORAS]

On August 21 I made several bets on the same tennis match. All of them won, but for some reason the bets were never settled automatically.

A few days later SCORAS moved to a new platform, and the bets basically disappeared together with the old platform. The total payout from those winning bets should be 631.63 (stakes + winnings), but more than a month later I still haven’t received it.

I’ve contacted support several times and also emailed them all the details and screenshots they asked for. Every time I’m told that the case has been escalated and that I need to be patient, but so far nothing has actually been resolved. https://i.ibb.co/HDt2fJ4k/image.png https://i.ibb.co/YTZQZvX9/image.png

My SCORAS username - star (ID 471785381)

Hi star,

I’ve checked your case again, and I can now give you a clearer explanation for the delay.

The bets you’re referring to were placed on the Eric Crivei vs Clement Mayoral match on August 21.

This match has since been formally flagged by Sport Integrity Team (SIT) as suspected of match-fixing. More specifically, the result “Eric Crivei to win the match” was identified as suspicious, which directly relates to the bets in question.

For full transparency, below is the information we have received regarding the match:



According to the information provided to us, an official inquiry has been made with the relevant federation.

SCORAS has zero tolerance for match-fixing, manipulation of sporting events, or betting activity connected to such conduct.

When an event is formally flagged for integrity concerns of this nature, we take it extremely seriously. We cannot simply settle the affected bets as normal while the underlying event remains subject to an integrity investigation.

I also want to make one thing very clear: we are not accusing you personally of being involved in any match-fixing. The issue concerns the sporting event and the betting market itself, which has been flagged for investigation.

Your case remains open and the €631.63 has not been forgotten or ignored. This is no longer simply an issue related to our platform migration. We are waiting for the necessary confirmation/outcome from the sportsbook and integrity side before a final settlement decision can be made.

We completely understand that waiting more than a month is frustrating, especially after contacting support several times. We will continue following up on the case and will update you as soon as we receive a final decision.

SCORAS Team

[staaaaar]

I actually watched the match live on the stream while betting on it, and nothing looked obviously suspicious to me. Of course, that doesn’t mean I can tell from a livestream whether a match was fixed or not.
Assuming the document is legitimate, of course - I’m not really sure how I could independently verify it.
What annoys me more is that this has been going on since August 21. For over a month I was just told that the case had been escalated and to keep waiting.
My total payout is 631.63, so I guess for now all I can do is wait for their final decision.

[SCORAS]

I actually watched the match live on the stream while betting on it, and nothing looked obviously suspicious to me. Of course, that doesn’t mean I can tell from a livestream whether a match was fixed or not.
Assuming the document is legitimate, of course - I’m not really sure how I could independently verify it.
What annoys me more is that this has been going on since August 21. For over a month I was just told that the case had been escalated and to keep waiting.
My total payout is 631.63, so I guess for now all I can do is wait for their final decision.

I understand your point, and I agree that you should have received a clearer explanation much earlier instead of repeatedly being told only that the case had been escalated.
The reason for the delay is that we were also waiting for information from the sportsbook provider regarding these bets. We now have more clarity, which is why we are able to share the integrity information with you.
Regarding the document, we completely understand that you cannot independently determine from watching the livestream whether anything improper occurred. We are also not making that determination ourselves — we have to rely on the investigation and information provided by the relevant sportsbook/integrity parties.
And just to be clear again, we are not suggesting that you personally were involved in anything suspicious. The issue concerns the match and the markets that were flagged.
Your €631.63 case remains open, and we will continue following up until we receive a final decision.
We also apologize that the communication around your case was not clearer from the beginning.
SCORAS Team