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[MisFoxie]

I just reread the text in the screenshot shared by panjul07, more carefully this time, and now I'm even more confused.
If I understood it correctly, it means users can make an unlimited number of withdrawals for free in a single day, as long as they haven't made more than two deposits that day.

Does the 10% withdrawal fee still show when you try to withdraw or was it solved the next day?

I'm still seeing the message regarding 10% withdrawal fee.

Their example say you can withdraw two times (maybe unlimited not sure) free withdraw after making one deposit but on third deposit that on day they every withdraw will require 10% fee.


What happened in your case is still a mystery, who knows what hidden criteria they actually triggered.

[lionheart78]

Based on their terms, the 10% fee is applied for 3rd withdrawal series in day so if you have done nothing here then they should not charge you 10% for your very first withdrawal request.

Still, charging 10% is not reasonable at all even if it is on 3rd withdrawal in a day by players as it is just too much.
I have no idea how they can have this kind of rules but if the main idea is to limit withdrawal request by players within 24 hours, it is better if they only allow players to make withdrawal request 2x max in 24 hours while if there is 3rd request in the same day then they can simply hold it and process it in the next day.
I think it is better than charging 10% fee on 3rd withdrawal request within 24hours.

This is the first time I see this fee type because it might discourage gamblers from joining the casino and look for a better alternative that withdrawal completely free. Not to mention that 10% is something huge. Imagine if I deposit $3K then withdraw $50 two times after complete wagering requirement, then I get $3K again as a winning. By just trying to withdraw full amount I will find $300 deducted as 10%. So after deposit and winning I will get $2800 instead of winning $100 over the $3K first deposit.

I understand that if the $3k is your first deposit, any payour request is labeled as 1st series, so basically, the way I understand it, all the withdrawal requests on the first deposit will be free.  Same goes with the 2nd deposit. But if you make the third deposit and requested payout, that is then they will charge you 10%, and the deposit countdown refreshes every day.

The question here is if the player made the third deposit and leave it on the account, will the deposit be considered as 1st deposit after 24 hours, or will it still be recognized as the third deposit and charge 10% withdrawal fee?

[Kavelj22]

Based on their terms, the 10% fee is applied for 3rd withdrawal series in day so if you have done nothing here then they should not charge you 10% for your very first withdrawal request.

Still, charging 10% is not reasonable at all even if it is on 3rd withdrawal in a day by players as it is just too much.
I have no idea how they can have this kind of rules but if the main idea is to limit withdrawal request by players within 24 hours, it is better if they only allow players to make withdrawal request 2x max in 24 hours while if there is 3rd request in the same day then they can simply hold it and process it in the next day.
I think it is better than charging 10% fee on 3rd withdrawal request within 24hours.

This is the first time I see this fee type because it might discourage gamblers from joining the casino and look for a better alternative that withdrawal completely free. Not to mention that 10% is something huge. Imagine if I deposit $3K then withdraw $50 two times after complete wagering requirement, then I get $3K again as a winning. By just trying to withdraw full amount I will find $300 deducted as 10%. So after deposit and winning I will get $2800 instead of winning $100 over the $3K first deposit.

I understand that if the $3k is your first deposit, any payour request is labeled as 1st series, so basically, the way I understand it, all the withdrawal requests on the first deposit will be free.  Same goes with the 2nd deposit. But if you make the third deposit and requested payout, that is then they will charge you 10%, and the deposit countdown refreshes every day.

The question here is if the player made the third deposit and leave it on the account, will the deposit be considered as 1st deposit after 24 hours, or will it still be recognized as the third deposit and charge 10% withdrawal fee?

I don't know if I understood you well, the 10% fee is applied upon requesting the third withdrawal in the same day. I can't tell each time zone they use but it should be mentioned elsewhere. If you make your third request a day after it will be counted as withdrawal one in new day.

The 10% fee should be worth all those counting that the system is going through. I don't know about any other casino applying this kind of fee 10% at every third withdraw per 24h.

[Betwrong]

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look unfamiliar to me. I tried to play one of them



but there's no DEMO mode, as far as I can see. So I'm going to play it after making a depo. Super excited about trying it.

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[Reels.io]

Based on their terms, the 10% fee is applied for 3rd withdrawal series in day so if you have done nothing here then they should not charge you 10% for your very first withdrawal request.

Still, charging 10% is not reasonable at all even if it is on 3rd withdrawal in a day by players as it is just too much.
I have no idea how they can have this kind of rules but if the main idea is to limit withdrawal request by players within 24 hours, it is better if they only allow players to make withdrawal request 2x max in 24 hours while if there is 3rd request in the same day then they can simply hold it and process it in the next day.
I think it is better than charging 10% fee on 3rd withdrawal request within 24hours.

This is the first time I see this fee type because it might discourage gamblers from joining the casino and look for a better alternative that withdrawal completely free. Not to mention that 10% is something huge. Imagine if I deposit $3K then withdraw $50 two times after complete wagering requirement, then I get $3K again as a winning. By just trying to withdraw full amount I will find $300 deducted as 10%. So after deposit and winning I will get $2800 instead of winning $100 over the $3K first deposit.

I understand that if the $3k is your first deposit, any payour request is labeled as 1st series, so basically, the way I understand it, all the withdrawal requests on the first deposit will be free.  Same goes with the 2nd deposit. But if you make the third deposit and requested payout, that is then they will charge you 10%, and the deposit countdown refreshes every day.

The question here is if the player made the third deposit and leave it on the account, will the deposit be considered as 1st deposit after 24 hours, or will it still be recognized as the third deposit and charge 10% withdrawal fee?

I don't know if I understood you well, the 10% fee is applied upon requesting the third withdrawal in the same day. I can't tell each time zone they use but it should be mentioned elsewhere. If you make your third request a day after it will be counted as withdrawal one in new day.

The 10% fee should be worth all those counting that the system is going through. I don't know about any other casino applying this kind of fee 10% at every third withdraw per 24h.

Yes, that’s correct. The first two withdrawal series per day are free, and the 10% fee applies starting from the third one. This is clearly stated in our Terms & Conditions, so players can review it in advance.

[hosemary]

Yes, that’s correct. The first two withdrawal series per day are free, and the 10% fee applies starting from the third one. This is clearly stated in our Terms & Conditions, so players can review it in advance.

Your Terms & Conditions doesn't explain why I'm seeing a message saying "10% fee will be applied to all further payouts requested within 24 hours.", even though I haven't made any deposits or withdrawals yet.
I asked about this before as well though, but I didn't get an answer.

[Reels.io]

Yes, that’s correct. The first two withdrawal series per day are free, and the 10% fee applies starting from the third one. This is clearly stated in our Terms & Conditions, so players can review it in advance.

Your Terms & Conditions doesn't explain why I'm seeing a message saying "10% fee will be applied to all further payouts requested within 24 hours.", even though I haven't made any deposits or withdrawals yet.
I asked about this before as well though, but I didn't get an answer.

Thanks for clarifying. We can’t say exactly why this message is showing in your case without checking your account details. Please contact our support team — they’ll be able to review your account and clarify why you’re seeing this notification and whether it applies to you.

[Elainebue]

275% is a pretty big bonus lol. i'm more curious about the no KYC part though. how does the withdrawal side work when you actually win? that's usually the part i want to know before trying a new crypto casino.

[knuckey]

275% is a pretty big bonus lol. i'm more curious about the no KYC part though. how does the withdrawal side work when you actually win? that's usually the part i want to know before trying a new crypto casino.

It is a welcome bonus, if you want to use it you can choose when making your first deposit, the requirements will be visible immediately, maybe requiring 25X wager to qualify for withdrawal, indeed the bonus amount is large but it is worth the risk, if you want to have fun there is no harm in using the bonus, if the requirements have been met you can withdraw it, only a small number of players who use such bonuses, maybe 1 in 100 people are lucky

[lionheart78]

I don't know if I understood you well, the 10% fee is applied upon requesting the third withdrawal in the same day. I can't tell each time zone they use but it should be mentioned elsewhere. If you make your third request a day after it will be counted as withdrawal one in new day.

No, If I understand it correctly the screenshot shows that the 10% is applied on the payout request on the third deposit in that day and so on.

Just as the screenshot stated, today, you deposited 3 times, let us itemized it

You made 1st deposit  and you played, then you request withdrawal, also known as a payout

All payout requests within the 1st deposit will be free, according to the screenshot, then your funds run out...

You deposited again, and that is the second deposit, you play and win and request payout 3x, all those 3x request will be free then your funds runs out.

You made the third deposit on the same day, then you play and won, now you request pay out, this time all request will be charged with 10% fee.

The 10% fee should be worth all those counting that the system is going through. I don't know about any other casino applying this kind of fee 10% at every third withdraw per 24h.

This is actually a rare event, I also don't see any casino having this kind of payout or withdrawal system.  It is either free of charge or charged depending on the transaction fee, or a fixed rate charge.

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275% is a pretty big bonus lol. i'm more curious about the no KYC part though. how does the withdrawal side work when you actually win? that's usually the part i want to know before trying a new crypto casino.

If you deposit and withdraw exclusively in crypto, KYC is generally not required. There’s also no specific withdrawal amount that automatically triggers KYC just because you’ve won or are withdrawing a larger amount.

However, verification may still be requested in exceptional cases if additional security or compliance checks are required under our Terms. So simply winning and requesting a withdrawal does not automatically mean you’ll be asked to complete KYC.

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[Kavelj22]

The 10% fee should be worth all those counting that the system is going through. I don't know about any other casino applying this kind of fee 10% at every third withdraw per 24h.

This is actually a rare event, I also don't see any casino having this kind of payout or withdrawal system.  It is either free of charge or charged depending on the transaction fee, or a fixed rate charge.

Most important to know that almost all players are lazy to carefully read TOS before proceeding to accept them upon registration. Otherwise nobody would join reel.io casino. The casino just wait for the lucky one who want to save his winning from lost in playing and charge a high fee, or the money will stay in account waiting for the next day which is higher chance that the user will use them in more bets. It is not a genuine tactic to bet on users naivety but nothing to say as everything is written in the TOS.

[Reels.io]

The 10% fee should be worth all those counting that the system is going through. I don't know about any other casino applying this kind of fee 10% at every third withdraw per 24h.

This is actually a rare event, I also don't see any casino having this kind of payout or withdrawal system.  It is either free of charge or charged depending on the transaction fee, or a fixed rate charge.

Most important to know that almost all players are lazy to carefully read TOS before proceeding to accept them upon registration. Otherwise nobody would join reel.io casino. The casino just wait for the lucky one who want to save his winning from lost in playing and charge a high fee, or the money will stay in account waiting for the next day which is higher chance that the user will use them in more bets. It is not a genuine tactic to bet on users naivety but nothing to say as everything is written in the TOS.

We understand your point, but we don’t think it’s fair to assume that this policy is designed to take advantage of players who don’t read the Terms. The withdrawal conditions are stated in our T&C and are available to review before playing.

Players have two withdrawal series per day without this fee, and the 10% fee only applies starting from the third series within the same day.

[DabsPoorVersion]

The 10% fee should be worth all those counting that the system is going through. I don't know about any other casino applying this kind of fee 10% at every third withdraw per 24h.

This is actually a rare event, I also don't see any casino having this kind of payout or withdrawal system.  It is either free of charge or charged depending on the transaction fee, or a fixed rate charge.

Most important to know that almost all players are lazy to carefully read TOS before proceeding to accept them upon registration. Otherwise nobody would join reel.io casino. The casino just wait for the lucky one who want to save his winning from lost in playing and charge a high fee, or the money will stay in account waiting for the next day which is higher chance that the user will use them in more bets. It is not a genuine tactic to bet on users naivety but nothing to say as everything is written in the TOS.

We understand your point, but we don’t think it’s fair to assume that this policy is designed to take advantage of players who don’t read the Terms. The withdrawal conditions are stated in our T&C and are available to review before playing.

Players have two withdrawal series per day without this fee, and the 10% fee only applies starting from the third series within the same day.

Well, that's actually true because it's the player's responsibility to read the ToS before they even start playing. It's publicly available, players just beed to take a little of their time to read and understand the important details they need to know such as this terms that there's a fee that will apply on the third withdrawal within the same day.


I don't see any problem with this as long as the first two withdrawals will remain as free of charge. Players just need to be mindful of the number of times they withdraw in a single day if they want to avoid paying extra fees.

[arwin100]

Most important to know that almost all players are lazy to carefully read TOS before proceeding to accept them upon registration. Otherwise nobody would join reel.io casino. The casino just wait for the lucky one who want to save his winning from lost in playing and charge a high fee, or the money will stay in account waiting for the next day which is higher chance that the user will use them in more bets. It is not a genuine tactic to bet on users naivety but nothing to say as everything is written in the TOS.

We understand your point, but we don’t think it’s fair to assume that this policy is designed to take advantage of players who don’t read the Terms. The withdrawal conditions are stated in our T&C and are available to review before playing.

Players have two withdrawal series per day without this fee, and the 10% fee only applies starting from the third series within the same day.

Well, that's actually true because it's the player's responsibility to read the ToS before they even start playing. It's publicly available, players just beed to take a little of their time to read and understand the important details they need to know such as this terms that there's a fee that will apply on the third withdrawal within the same day.


I don't see any problem with this as long as the first two withdrawals will remain as free of charge. Players just need to be mindful of the number of times they withdraw in a single day if they want to avoid paying extra fees.

Hard to use the excuse for not knowing the rules, while in fact upon registration there's a text below that remind the players to read their TOS.

So if they missed something, because they don't read it, then its their fault. If they just read that on early part, maybe those people won't will get confuse about this matter. Then could able to adapt with the rules been implemented by this casino.

Also I think that's good initiative already, if they don't want to be charge on their withdrawals. Maybe they should limit it to  once or twice in a day.

[panjul07]

Players have two withdrawal series per day without this fee, and the 10% fee only applies starting from the third series within the same day.

It is good that players are still getting 2 free withdrawal fee within 24H but I think the main question is about the main reason why you should apply 10% fee from the 3rd series within the same day.
10% fee is quite a lot regardless it is the forth, fifth, and so on series of withdrawal request, no other casinos apply the same rule like this, this is why it is being questioned by many users here.
All in all, I believe most users here are not meant to against your rule, just trying to give opinion and maybe suggestion for a better thing for you as new casino in the industry.

[SilverCryptoBullet]

It is good that players are still getting 2 free withdrawal fee within 24H but I think the main question is about the main reason why you should apply 10% fee from the 3rd series within the same day.
10% fee is quite a lot regardless it is the forth, fifth, and so on series of withdrawal request, no other casinos apply the same rule like this, this is why it is being questioned by many users here.

I guess that after waiving withdrawal fees for two first withdrawals each day per user, Reels.io want to charge withdrawal fee and it can be acceptable but I agree with you that charging 10% from the withdrawal value as withdrawal fee for a third withdrawal each day is too much.

I propose that rather than charging 10% of withdrawal value, Reels.io can simply set up a static withdrawal fee for 3rd+ withdrawals per user each day. It's a static fee so they will have to update it with time if necessary when for example Bitcoin blockchain has considerable change in on chain transaction fees.

All in all, I believe most users here are not meant to against your rule, just trying to give opinion and maybe suggestion for a better thing for you as new casino in the industry.

Customers first so customers have rights to raise their voice and business have to listen to user community opinion for possible changes if it's mutually good for both customers and the business.

[Obim34]

I don't see any problem with this as long as the first two withdrawals will remain as free of charge. Players just need to be mindful of the number of times they withdraw in a single day if they want to avoid paying extra fees.

Agreeing on reading the rules before using the casino, even if you don't think a 10% withdrawal fee is too much, regardless of how many times a person places a withdrawal? Truth be told, I'm sure you've used different casinos, some casinos do it for free without a third series and above 10% requirement.

Instead, remove the free withdrawal and use a standard fee for each crypto and network.