ArenaPlus PH denied a Jackpot prize and says its only a GLITCH!

[LogitechMouse]

Bloody hell, I was going to say that the company can’t use a glitch as an excuse not to pay, but I suppose that’s because I live in a country where that sort of thing doesn’t happen. Then, looking at the comments, I see that that sort of thing – using it as an excuse not to pay and even bribing whoever it takes to avoid doing so – does in fact tend to happen in countries like the Philippines and others. That's a real blow for the winner of the prize.

Unfortunately, they can use that "glitch" thing as their scapegoat so that they will not pay these unfortunate customers the money that they're supposed to be theirs because they won "fair and square", a complete contrast to what they say where "a glitch is caused them the win", and they're not suppose to pay them.

I guess this is also one reason why I don't even want to play on these platforms even though they're regulated in our country. The fact that they don't want to pay their customers their supposed winnings is one reason. Imagine if I'm that player and they don't want me to pay that amount of money. That could haunt me for the rest of my life and that could give me emotional trauma. Also there will be lots of "WHAT IF'S" on my mind if that happens to me.

When it happened a few months ago, unfortunately the customer didn't get any money, and I will not be surprised if this will happen to be the same UNLESS the company will do the same thing as what they did... pay him a portion of his winnings, and call it a day. Well, that might be better than receiving nothing if you will ask me.

[cryptoaddictchie]

Conclusion: of the various cases involving errors in the jackpot winning system, all of them ended in court, meaning that the ArenaPlus PH sports betting platform, which operates in the Philippines, can validly prove that the jackpot win was really a system error, of course the ArenaPlus PH platform still has public trust and conversely, if the jackpot was purely based on winnings, the platform's reputation would collapse.

It will decrease their users once this issue got flop by the operators or if not maybe users are really dumb for keep using that a player won and a reward has not been given properly. Ofcourse if they are using logic they should realize that if ever it happened to them they will not also pay their customers( for big wins like this).

If the casino has a similar regulation, then the player should kiss their jackpot winning goodbye.

Im not sure if thats on the regulation for that casino. However, our country is notorious for cases like this to have a dismissal case in favor of the operators as always. Since theres a previous case already and ended up in favor of the casino.

It's a life-changing amount of money that any player will do everything just to recover that winning. It's going to be a long battle in court, but as long as it is not resolved in favor of the player, they will have a hard time convincing people that they are a legit casino.

Thats right, even if it happened to me maybe I do the same especially I know that the one I won is a factual winning and happened on their casino. Cause what else youll lose right? Maybe this can turn out to be a winner if he use a better lawyer someone can really mess with Government status or tarnish it. Sometimes you need fang to get them scared.

[Localhostspeed]

The company/operator simply don't believe it would be worth to pay 6 million dollars just for the sake of positive PR, even if it was a glitch. For them it makes more sense not to pay anything and deal with negative PR and FUD from the public, they are confident enough people will continue to play their game and use their gambling services, in spite of the bad PR they are getting.
This kind of situations, even if they are rare, have been already been calculated by the administration of casinos and lotteries.

They don't take these kind of choices at random, they (as casino operators) always take a look at their cost/benefit ratio.

I don't think there is any PR anywhere that will make a casino benefit from $6m, they will pick a long contract of $6m across different platform over a single person. It doesn't even guarantee that people are going to use the casino after the payout. What I can say in this situation is both party should settle out of court, the company can be right if it's actually a glitch and since the player agreed to their terms and conditions, there is no way of winning this.

This is why I prefer games that are independent of casino excuses. If the gambler probably played game that has nothing to do with the casino server, there is no way they are going to win this, they will have to pay the money and if care is not taken, they might have to pay for damages too because they just frustrated them and try to avoid what's legally their money.

[coinrifft]

Thats right, even if it happened to me maybe I do the same especially I know that the one I won is a factual winning and happened on their casino. Cause what else youll lose right? Maybe this can turn out to be a winner if he use a better lawyer someone can really mess with Government status or tarnish it. Sometimes you need fang to get them scared.

But with how corrupt our justice system in the country and how powerful this casinos are as for sure they have the backing of high ranking officials too. So it's a lose-lose situation for that person to go after that casino and even if he sought help with the NBI, I don't know but I have doubts that he can claim his winning.

And even if you fang them out, they are in the power right now, so I don't think they will need to go moved an inch and be scared just because someone sued them. I haven't played on ArenaPlus though, but they are legal but if there are ramifications on them, I'm thinking that it will just be a slap on their wrist.

[Taskford]

Conclusion: of the various cases involving errors in the jackpot winning system, all of them ended in court, meaning that the ArenaPlus PH sports betting platform, which operates in the Philippines, can validly prove that the jackpot win was really a system error, of course the ArenaPlus PH platform still has public trust and conversely, if the jackpot was purely based on winnings, the platform's reputation would collapse.

It will decrease their users once this issue got flop by the operators or if not maybe users are really dumb for keep using that a player won and a reward has not been given properly. Ofcourse if they are using logic they should realize that if ever it happened to them they will not also pay their customers( for big wins like this).

People should pay close attention in this case, because this is indeed serious. Imagine winning huge from that casino and they use the reason as system glitch. Meaning they are not willing to pay those big wins made by players on their casino.

If I am their regular player for sure I will choose to stay away in this casino. Since it seems that they are not ready to pay us and they just want us to lose.

Also you know what's really crazy? there's no government or regulator stopping all their crazy actions. That's why that form of cheating exist and their winner may end up didn't get anything from them.

[bakasabo]

It turns out that casinos can hive everything behind word glitch. I doubt that in their ToS definition of a word glitch is described. This is every gamblers weakest spot, because does not have and will never have access to casino mechanics to check if casino is telling truth or not. While lawsuit goes on, casino have enough time to hide and adjust everything. Whole situation could be solved in a minute without making this case so loud, if "Fairness system" has any power. Gambler and his lawyer (and everyone) could have checked hash and seed of a bet. Since nothing is said about that, I can suppose Fairness systems isnt working or helping at all.

[SatsPH]

Conclusion: of the various cases involving errors in the jackpot winning system, all of them ended in court, meaning that the ArenaPlus PH sports betting platform, which operates in the Philippines, can validly prove that the jackpot win was really a system error, of course the ArenaPlus PH platform still has public trust and conversely, if the jackpot was purely based on winnings, the platform's reputation would collapse.

It will decrease their users once this issue got flop by the operators or if not maybe users are really dumb for keep using that a player won and a reward has not been given properly. Ofcourse if they are using logic they should realize that if ever it happened to them they will not also pay their customers( for big wins like this).

People should pay close attention in this case, because this is indeed serious. Imagine winning huge from that casino and they use the reason as system glitch. Meaning they are not willing to pay those big wins made by players on their casino.

If I am their regular player for sure I will choose to stay away in this casino. Since it seems that they are not ready to pay us and they just want us to lose.

Also you know what's really crazy? there's no government or regulator stopping all their crazy actions. That's why that form of cheating exist and their winner may end up didn't get anything from them.

We have PAGCOR to regulate everything related to gambling in the Philippines. The thing is that they don't have that arm to really go against this casinos. So this could be a black eye for them and for ArenaPlus.

However, we all know how deep the pockets of this casinos. They will just hire someone to promote them, like getting actors or actresses again and again and pay them millions. So they are going to hide on that reasons a Glitch and this might not be the last case.

[angrybirdy]

Honestly I would not expect that the winner will be paid, given the rate of corruption in PH, I'm pretty sure this operator has some backing in the government, and NBI or PAGCOR here will just come up with a result of investigation that will favor the casino.

if you still remember there was also another case where a woman had won millions and she was also denied as the casino and PAGCOR agreed that it was a glitch, I think until now the winner is still pursuing a legal case pending the court decision.

I was able to recall that incident due to the fact that it went crazy on my feed all over my socmeds. Well, it makes me a little sad as it made me think, “What if I was the winner?” Even if I have already provided adequate evidence to support my claim, it would be extremely difficult for me to be able to claim my prize. It would be a huge time and they won't even pay me any damages for it.

Some Philippine casino sites are willing to accept all wagers, but when one wins a huge jackpot, these excuses such as system glitch, system abuse, hacking, etc. seem to pop up out of nowhere.

[cryptoaddictchie]

And even if you fang them out, they are in the power right now, so I don't think they will need to go moved an inch and be scared just because someone sued them. I haven't played on ArenaPlus though, but they are legal but if there are ramifications on them, I'm thinking that it will just be a slap on their wrist.

Personally Id hate to try it out whenever Ive got this kind of opportunity but this shouldnt be tolerated if no one will fight with them then they keep doing it to commoners like us. Thats why I like the move they did even though the chances are low at lrast they will try to make these oligarch take a look.

Also you know what's really crazy? there's no government or regulator stopping all their crazy actions. That's why that form of cheating exist and their winner may end up didn't get anything from them.

How can this be done if the regulators themselves are their friends and backers? Users who are regular on this casino platform should stay away and pick another platform.

Let me check for some news update on this issue.

[henmark]

I presume this country isn't the worst in the world. Such level of unfairness might also be occurring somewhere else. Regardless, it doesn't justify it.

It's just so sad that fighting for what's fair is becoming pointless in this part of the world. In this particular case, I strongly doubt there's point in pursuing the jackpot prize. It won't be given. It's just a waste of time, money, energy fighting for it. You'd get zero in the end, except damages--financial, emotional, psychological, and otherwise.

To accept defeat, unfair treatment, that government agencies that are supposed to protect us are helpless, and a spare change in lieu of the huge amount of jackpot prize is the most pragmatic thing to do. That's sad but that's also the realistic approach.

I totally agree with your observation or opinion.

Honestly, I don't trust the local casinos in PH especially if you win big, you will just end up a loser, the most possible way to get paid if you win big is if you win in the Philippine lottery. however, if it's rigged you can still not win, those who win are their people so it's the syndicate running it, we are fooled every day of our lives.

PH casinos ❌
bitcointalk/overseas casinos.  ✅

This is why despite of being aware that local casinos exist and actually trying a couple of them, I can't help sometimes but think that crypto casinos may still be better in terms of fairness. This is not only because they have a provably fair system, since I am only playing a slot game from a 3rd party provider. The only reason I stay at local casinos is because they don't have a deposit and withdrawal fee. Minimum for them is also low. It is a big thing as a small player. No worries as I am immune in the big prize issue, as a small player . 

But, they say that PH main lottery game is shady too. Although again, the issue must only be for the ultimate prize. There are crypto lottery in our forum I see and some of them seems legit like L0tt0.com. It may be a good idea if they can just transfer there if they want to try and win huge amounts of money, as someone that is a huge bettor.

[New Judgement]

Will he get his prize for this?

If it is proven from the investigation that it wasn’t a glitch, he will get his money. But if it is proven that it was indeed a glitch, he won’t get any money. Right now both parties are right in their claims, I won’t victimize any of the parties, let the investigation reveal who is tell the truth and who is lying.

What happened in the event that NBI found them guilty. I bet the user will gave a huge reward for the Lawyer who handle this if the prize got claimed.

The lawyer and the person will agree before time the percentage he will get if eventually the money is claimed. I don’t think a lawyer will be working blindly without knowing what will get to him. It will do both parties good if they have their terms well defined, documented and stamped.

[TheUltraElite]

One of the good things about casinos that are reputed are that they are paying out fairly played games properly.

I am sure if the legal route is taken by the "winner" the proper solution to this can be obtained. After all, no casino wants their name tarnished. The winner should put up the evidence on the internet in case the case gets stalled and show the public the wrongdoings of these casinos in case they are not cooperating.

Was there no method to verify the games on the site that they are talking about? PH people here might chime in.

[blockman]

One of the good things about casinos that are reputed are that they are paying out fairly played games properly.

I am sure if the legal route is taken by the "winner" the proper solution to this can be obtained. After all, no casino wants their name tarnished. The winner should put up the evidence on the internet in case the case gets stalled and show the public the wrongdoings of these casinos in case they are not cooperating.

That is different here in the Philippines. The named casino is also reputed and it has a lot of endorsers who are celebrities and known to the country. But I think that this can happen to any reputed ones that whenever they are into this situation of a winner has this so much money to dispute, things are changing. I agree with you that if a reputed one is established, they don't want to put stain into their name and with the years of their operations as this is going to be a massive historical payout for them. Although if they don't want to pay, they really don't want to pay and so it goes to the court and it will cost money for both, the casino and the winner.

Was there no method to verify the games on the site that they are talking about? PH people here might chime in.

This isn't a thing in our local and outside the forum gamblers, they don't know how to verify games.

[348Judah]

Some gamblers do take advantage of the casino's for exploits, and this is why some are also being very careful to ensure that each winner in gambling truly passes the test of time for taking the risk to play to either win or lose. It is very possible that a massive win is a result of a network glitch from the casino, and at the same time, it may be a deceptive lie just to avoid claiming winnings.

[cryptomaniac_xxx]

Some gamblers do take advantage of the casino's for exploits, and this is why some are also being very careful to ensure that each winner in gambling truly passes the test of time for taking the risk to play to either win or lose. It is very possible that a massive win is a result of a network glitch from the casino, and at the same time, it may be a deceptive lie just to avoid claiming winnings.

It could be, but the burden should be with the casino itself and proved that there are exploits being used by the gamblers himself. Instead they are just hiding on the argument that they have "glitch" in their system.

Even in land base casinos, we have heard stories of casinos doesn't want to give players their winnings. And the same, the players did bring the case but she eventually lost the case in court. So this could be the case here as it's hard to go against a big and influential casino and win.

[CryptoBuds]

Was there no method to verify the games on the site that they are talking about? PH people here might chime in.

Hmm, if player only has jackpot result from screen. However without any independent method to verify underlying game log, RNG result, jackpot calculation or audit trail then glitchnand valid win effectively become indistinguishable claim from player's perspective. And being reputed casino doesn't solve this technical problem. Reputation can inspire trust but auditability is required to verify disputed result.

In my opinion, when it comes big jackpot player should know beforehand how result is generated. It is also necessary to know under what circumstance it can be voided. And in event of any dispute, how would independent party reconstruct result? Otherwise biggest difference between $10 win and $6M win isn't just amount, it's also asymmetry of evidence.

[coin-investor]

I just saw a news on social media that a user of ArenaPlus PH one of the Philippines newest and famous Sportsbetting gaming platform has denied a user of its winning amounting to P433million or approximately $6 million. The said user has asked for help with the NBI (National Bureau of Investigation) to claim their prize. He also seek guidance from a Lawyer and according to the news, shown a screenshot or evidence that he won but the platform customer service says its only a glitch.

I would have done the same and elevated this in a court; the 5 million pesos they offer as compensation is not even a fraction of the winning amount, so many cases have come out in the past, it's time for the court to take a look at this abuse in our local online casinos whenever there is a winner of a huge amount, its time to put an end to this so local players will hve confidence betting in local casinos again.

[Alphakilo]

Some gamblers do take advantage of the casino's for exploits, and this is why some are also being very careful to ensure that each winner in gambling truly passes the test of time for taking the risk to play to either win or lose. It is very possible that a massive win is a result of a network glitch from the casino, and at the same time, it may be a deceptive lie just to avoid claiming winnings.

It could be, but the burden should be with the casino itself and proved that there are exploits being used by the gamblers himself. Instead they are just hiding on the argument that they have "glitch" in their system.

Even in land base casinos, we have heard stories of casinos doesn't want to give players their winnings. And the same, the players did bring the case but she eventually lost the case in court. So this could be the case here as it's hard to go against a big and influential casino and win.

It's highly likely the player would lose this case because gaming rules don't actually payout wins caused by glitches as the Said casino is standing on as their excuse with proof am sure, but there can be some sort of settlement to just calm the air.
Am sure that the licence agencies would go the lengths though to ensure fairness and if the casino is found wanting, then that's a bigger fish to fry.

Perhaps also, it could be the casino don't have the kind of amount to pay out so they came up with the excuse of a glitch just to avoid paying out the win. Whatever be the case, as long as the casino is licensed, we will get to hear the end of it.
This is one of the few pecks of gambling on a licenced casino platform.

[Shinpako09]

This is not the first time this happened, and as a Filo, I'm certain this won't be the last case. This is the problem with local companies and governments, they lack accountability and just think about their own gain. I doubt the lawmakers will also make a law to protect the players, stating that whether it's a glitch or not, the casino should pay. Even if they do, I don't think it's guaranteed that the player will get it completely. Obviously, the casino will counter it in court or in a regulatory board. Now, even if he is fortunate enough to get the prize, the worst thing is, the player's life will be at risk.

[xLays]

I thought this was on bingoplus.com, but anyway, I don’t think there’s much difference between BingoPlus and ArenaPlus. I believe they’re managed by the same company anyway. I also saw this on our national news here in the Philippines.

Hopefully, it really is just a glitch, because if the player actually won legitimately and the casino refuses to pay, that would be a huge disappointment.

Aside from the glitch possibility, I’m not saying the player did this, but based on the screenshot alone, it could have been edited, right?