Monero Support

[GingerAle]

hello all
can I ask for some help or info for little probem?
Question is: how can I to proceed if I have an old wallet - from 2014?
I mined monero, bought some and then put in cold wallet.
25 word seed didn't exist in that time
The problem is that old wallet can't synx with new blockchain (flashing for sec. and auto-close)....new wallet can't open old files and keys.
bitmonero wallet v0.8.8.4-771b531
Is there way to get accessto  my coins or its just another crypto ....?

Thanks in advance.

yes, someone knows. Nothing is lost. You might have to go through various other versions maybe.

https://monerobase.com/Binaries

whatever you do, backup those original binaries.

All the simplewallet binaries should theoretically be able to communicate with the new daemon, so just try the most recent simplewallet binaries until you can open your wallet files.

[1715620703]

1715620703

[1715620703]

1715620703

[1715620703]

1715620703

[1715620703]

1715620703

[Lepra]

hello all
can I ask for some help or info for little probem?
Question is: how can I to proceed if I have an old wallet - from 2014?
I mined monero, bought some and then put in cold wallet.
25 word seed didn't exist in that time
The problem is that old wallet can't synx with new blockchain (flashing for sec. and auto-close)....new wallet can't open old files and keys.
bitmonero wallet v0.8.8.4-771b531
Is there way to get accessto  my coins or its just another crypto ....?

Thanks in advance.

yes, someone knows. Nothing is lost. You might have to go through various other versions maybe.

https://monerobase.com/Binaries

whatever you do, backup those original binaries.

All the simplewallet binaries should theoretically be able to communicate with the new daemon, so just try the most recent simplewallet binaries until you can open your wallet files.

Thanks a lot mate.

[persiancat]

Hello I'm having a problem with updating my blockchain.

I'm using Hydrogen Helix 0.9.1

I was running bitmonerod and it updated the blockchain to -1 day (is that possible)?
Subsequently my computer blue-screen'ed and had a hard crash.

After rebooting and restarting bitmonerod it gave me the following log.

2016-Mar-26 00:01:47.340882 Added IGD port mapping.
2016-Mar-26 00:01:47.340882 P2p server initialized OK
2016-Mar-26 00:01:47.340882 Initializing core rpc server...
2016-Mar-26 00:01:47.340882 Binding on 127.0.0.1:18081
2016-Mar-26 00:01:47.342132 Core rpc server initialized OK on port: 18081
2016-Mar-26 00:01:47.342132 Initializing core...
2016-Mar-26 00:01:47.344632 Loading blockchain from folder C:\ProgramData\bitmonero\lmdb ...
2016-Mar-26 00:01:47.344632 option: fastest
2016-Mar-26 00:01:47.344632 option: async
2016-Mar-26 00:01:47.344632 option: 1000
2016-Mar-26 00:01:47.345882 Deinitializing rpc server...
2016-Mar-26 00:01:47.345882 Deinitializing p2p...
2016-Mar-26 00:01:47.363382 Deinitializing core...
2016-Mar-26 00:01:47.368382 Closing IO Service.
2016-Mar-26 00:01:47.369632 Failed to deinitialize core...
2016-Mar-26 00:01:47.369632 Deinitializing cryptonote_protocol...


After which the service self-terminated.

I will appreciate if anyone can advise how to resolve this issue.

Thanks in advance.

[equipoise]

Hello I'm having a problem with updating my blockchain.

I'm using Hydrogen Helix 0.9.1

I was running bitmonerod and it updated the blockchain to -1 day (is that possible)?
Subsequently my computer blue-screen'ed and had a hard crash.

After rebooting and restarting bitmonerod it gave me the following log.

2016-Mar-26 00:01:47.340882 Added IGD port mapping.
2016-Mar-26 00:01:47.340882 P2p server initialized OK
2016-Mar-26 00:01:47.340882 Initializing core rpc server...
2016-Mar-26 00:01:47.340882 Binding on 127.0.0.1:18081
2016-Mar-26 00:01:47.342132 Core rpc server initialized OK on port: 18081
2016-Mar-26 00:01:47.342132 Initializing core...
2016-Mar-26 00:01:47.344632 Loading blockchain from folder C:\ProgramData\bitmonero\lmdb ...
2016-Mar-26 00:01:47.344632 option: fastest
2016-Mar-26 00:01:47.344632 option: async
2016-Mar-26 00:01:47.344632 option: 1000
2016-Mar-26 00:01:47.345882 Deinitializing rpc server...
2016-Mar-26 00:01:47.345882 Deinitializing p2p...
2016-Mar-26 00:01:47.363382 Deinitializing core...
2016-Mar-26 00:01:47.368382 Closing IO Service.
2016-Mar-26 00:01:47.369632 Failed to deinitialize core...
2016-Mar-26 00:01:47.369632 Deinitializing cryptonote_protocol...


After which the service self-terminated.

I will appreciate if anyone can advise how to resolve this issue.

Thanks in advance.

Your blockchain is corrupted because of the crash. You should delete it and download it again. It's best to use 0.9.3.

[birr]

I'm trying to run a monero node on an Android tablet.  The tablet's ssd doesn't have enough space, so I downloaded and extracted version 9.3 on a 64 gb usb flash drive, attached it to the tablet through an OTG cable, and tried to run bitmonerod (I am using Ubuntu Touch).  Went into the monero.linux.armv6.v0-9-3-0 folder and typed ./bitmonerod, says permission denied.  Tried chmod u+x bitmonerod, still says permission denied.  So it's not the permission on bitmonerod that's the problem, it's the security controls on the entire volume.  Is there some way to gain permission to run an executable that's in a folder on the flash drive?

[ShapeShift.io]

››› Support ‹‹‹
Monero ANN • Monero Support • Monero Mining  • Monero Dev
#monero • #monero-dev • #monero-otc

This thread is for technical support for monero. It is self-moderated and should not be used for anything else than tech support. Any failure to do so may expose a post to deletion. Please keep this thread nice and tidy, point people to the exact permalink for the answer.

Other places to ask for support: #monero on freenode, reddit.com/r/monero

updated by David Latapie

Hi, Monero team! This is Emily from ShapeShift. I wanted to send you a request. Is there a way in the future when you have hard forks or any major changes that you email me? emily@shapeshift.io.

We do our best to keep up with all changes with all of our assets but it's hard for us to keep tabs on all 40+ coins so we failed to know you guys hard forked until after it had happened so we have temporarily removed it until we can do the fix. Would love to be as proactive in the future as possible. Thanks!

[fluffypony]

Hi, Monero team! This is Emily from ShapeShift. I wanted to send you a request. Is there a way in the future when you have hard forks or any major changes that you email me? emily@shapeshift.io.

We do our best to keep up with all changes with all of our assets but it's hard for us to keep tabs on all 40+ coins so we failed to know you guys hard forked until after it had happened so we have temporarily removed it until we can do the fix. Would love to be as proactive in the future as possible. Thanks!

Oh you mean like we did in January already?

[hyc]

I'm trying to run a monero node on an Android tablet.  The tablet's ssd doesn't have enough space, so I downloaded and extracted version 9.3 on a 64 gb usb flash drive, attached it to the tablet through an OTG cable, and tried to run bitmonerod (I am using Ubuntu Touch).  Went into the monero.linux.armv6.v0-9-3-0 folder and typed ./bitmonerod, says permission denied.  Tried chmod u+x bitmonerod, still says permission denied.  So it's not the permission on bitmonerod that's the problem, it's the security controls on the entire volume.  Is there some way to gain permission to run an executable that's in a folder on the flash drive?

You'll need root access to remount the drive with proper permissions. Android mounts most filesystems with noexec, besides /system and maybe some parts of /data.

[mmortal03]

Hi, Monero team! This is Emily from ShapeShift. I wanted to send you a request. Is there a way in the future when you have hard forks or any major changes that you email me? emily@shapeshift.io.

We do our best to keep up with all changes with all of our assets but it's hard for us to keep tabs on all 40+ coins so we failed to know you guys hard forked until after it had happened so we have temporarily removed it until we can do the fix. Would love to be as proactive in the future as possible. Thanks!

Oh you mean like we did in January already?

Not to mention this issue with the Beta ShapeShift site:

On the Beta site, the PaymentID when selling Monero is showing up as blank.

[vitalya88]

hi, i have a problem i send 4.53XMR to bittrex wallet, and i have not received them. After 24 hours, I began to investigate, it turned out that the transaction that gave me wallet does not exist. The balance on the wallet 0, on the stock exchange transaction is also invisible. Monero wallet 0.9.3


use command : transfer 3 463tWEBn5XZJSxLU6uLQnQ2iY9xuNcDbjLSjkn3XAXHCbLrTTErJ
rBWYgHJQyrCwkNgYvyV3z8zctJLPCZy24jvb3NiTcTJ 4.53 11bd186b17654cf49181b298ca97e5c
9665d5c8aa17244bab65884be3684a182
Money successfully sent, transaction <b5f1d9854d987084b3b8fa1f8b9e4d413f98a6e45a
126be7a1a936f622bd89fa>

log simple wallet:
2016-Mar-29 10:29:28.581511 Transaction successfully sent. <<b5f1d9854d987084b3b8fa1f8b9e4d413f98a6e45a126be7a1a936f622bd89fa>>
Commission: 0.070000000000 (dust: 0.000000000000)

what happened?

[owm123]

hi, i have a problem i send 4.53XMR to bittrex wallet, and i have not received them. After 24 hours, I began to investigate, it turned out that the transaction that gave me wallet does not exist. The balance on the wallet 0, on the stock exchange transaction is also invisible. Monero wallet 0.9.3


use command : transfer 3 463tWEBn5XZJSxLU6uLQnQ2iY9xuNcDbjLSjkn3XAXHCbLrTTErJ
rBWYgHJQyrCwkNgYvyV3z8zctJLPCZy24jvb3NiTcTJ 4.53 11bd186b17654cf49181b298ca97e5c
9665d5c8aa17244bab65884be3684a182
Money successfully sent, transaction <b5f1d9854d987084b3b8fa1f8b9e4d413f98a6e45a
126be7a1a936f622bd89fa>

log simple wallet:
2016-Mar-29 10:29:28.581511 Transaction successfully sent. <<b5f1d9854d987084b3b8fa1f8b9e4d413f98a6e45a126be7a1a936f622bd89fa>>
Commission: 0.070000000000 (dust: 0.000000000000)

what happened?

Interesting. You can also post on https://www.reddit.com/r/Monero in you want. This way your question will get more exposure, and hopefully, answer will be found faster.

[vitalya88]

command rescan_bc in simplewallet best of the best)

[canth]

Monero 0.9.4 x64 on Windows 7 x64 gives me the following error. Any thoughts?

Code:

---------------------------
bitmonerod.exe - System Error
---------------------------
The program can't start because libwinpthread-1.dll is missing from your computer. Try reinstalling the program to fix this problem. 
---------------------------
OK   
---------------------------

[edit]

Just realized the .dlls are available in my 0.9.3 directory - grabbed them and all is fine. Newbies are going to scratch their heads though so this should be corrected, no?

[kurvii]

I have an issue opening 'old' Simplewallet (generated when mnemonic count was 24). Wallet was created on PC and now I'm using MAC. Unfortunately i don't have mnemonic available to rebuild the wallet.

I tried on MAC Simplewallet 0.8.8.6 and i keep getting the following error message:

"Error: failed to load wallet: failed to read file "wallet_name""

I also tried MAC Simplewallet 0.9.4.0 and i get the following error message:

"Error: failed to load wallet: incompatible native format - size of long"

Any help to open the wallet in Simplewallet is appreciated of if there is a way to export the wallet to MyMonero. Thank you!

[equipoise]

I have an issue opening 'old' Simplewallet (generated when mnemonic count was 24). Wallet was created on PC and now I'm using MAC. Unfortunately i don't have mnemonic available to rebuild the wallet.

I tried on MAC Simplewallet 0.8.8.6 and i keep getting the following error message:

"Error: failed to load wallet: failed to read file "wallet_name""

I also tried MAC Simplewallet 0.9.4.0 and i get the following error message:

"Error: failed to load wallet: incompatible native format - size of long"

Any help to open the wallet in Simplewallet is appreciated of if there is a way to export the wallet to MyMonero. Thank you!

Using PC (not MAC) to restore the wallet is your best option to fix it on your own. Otherwise go to IRC -> freenode -> #monero or #monero-dev and someone there could be able to help (some additional lines of code may be needed in simplewallet in your case and you should find someone capable of writing those if this is the case).

[birr]

ARM v7 exists for 9.3
https://github.com/monero-project/bitmonero/releases/tag/v0.9.3
9.4 for ARM v7 isn't out, yet
https://github.com/monero-project/bitmonero/releases/tag/v0.9.4
when does 9.4 become available for ARM v7?

[birr]

Can you run monero on a linux machine with a 32 gb ssd?
I have monero installed on a 64 gb machine and it takes up more than 32 gb.  So I'm guessing the answer is no.
I bought a new notebook and it turns out the thing only has 32 gb.

[GingerAle]

Can you run monero on a linux machine with a 32 gb ssd?
I have monero installed on a 64 gb machine and it takes up more than 32 gb.  So I'm guessing the answer is no.
I bought a new notebook and it turns out the thing only has 32 gb.

it shouldn't be taking up more than 32 gb.

[equipoise]

Can you run monero on a linux machine with a 32 gb ssd?
I have monero installed on a 64 gb machine and it takes up more than 32 gb.  So I'm guessing the answer is no.
I bought a new notebook and it turns out the thing only has 32 gb.

it shouldn't be taking up more than 32 gb.

I have it installed and running on Ubuntu using 11GB. It's on 20GB SSD KVM1 Ubuntu VPS for 1$ per month first 3 months (bought from here: http://moonero.duoservers.com/linux-vps-service/kvm/ - it's 11+$ per month if you continue using it after the first 3 months promo period).

[birr]

Presumably monero will run properly on the new machine.  It's a chromebook c720p running galliumos, which is a linux distro designed specifically for chromebooks.
The chromebook is downloading the blockchain now.  But the old machine has the blockchain already on it.  Maybe if somebody can link to a post with instructions for exporting the blockchain, I'll do that.