FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting

[teddybu v.1]

My withdrawal is keep pending long time. Support told me that i have to wait for security team to check. And i have been request withdraw to many time before. Really dont understand what your security team want to check. And why have to checl each time withdraw

[1714115967]

1714115967

[1714115967]

1714115967

[ralle14]

My withdrawal is keep pending long time. Support told me that i have to wait for security team to check. And i have been request withdraw to many time before. Really dont understand what your security team want to check. And why have to checl each time withdraw

How long were they pending for? I think it's normal if they do it every withdrawal because from what i've experienced they're not the only gambling site that takes time to process withdrawals. They do a quick investigation to make sure the user isn't cheating, abusing, multi accounting or did something that's against fortunejack's T&C. 

[BTCevo]

My withdrawal is keep pending long time. Support told me that i have to wait for security team to check. And i have been request withdraw to many time before. Really dont understand what your security team want to check. And why have to checl each time withdraw

Sometimes they just take their time to verify everything when players make a big withdrawal, they do not want to miss anything in case people cheating or may be abusing some bug around. That is why you really need yo wait for that long. And if you do not abuse anything, you should be relax because they will always pay players although it is a big amount if evwrything is good to go

[MinerHQ]

My withdrawal is keep pending long time. Support told me that i have to wait for security team to check. And i have been request withdraw to many time before. Really dont understand what your security team want to check. And why have to checl each time withdraw

Sometimes they just take their time to verify everything when players make a big withdrawal, they do not want to miss anything in case people cheating or may be abusing some bug around. That is why you really need yo wait for that long. And if you do not abuse anything, you should be relax because they will always pay players although it is a big amount if evwrything is good to go

OK didn't mention what is the amount so not sure whether it is a small or big amount.

Since it is a security check then he has to wait for their reply. As you said if cheating has done while playing then OP should get his money but just need to wait for sometime to finish their checking.

[upsidedown75]

My withdrawal is keep pending long time. Support told me that i have to wait for security team to check. And i have been request withdraw to many time before.

To understand the situation better, you must mention exactly when you placed the request and how many times you have contacted their support and how long they took to reply you and anything relevant to time frames.

Really dont understand what your security team want to check. And why have to checl each time withdraw

This is an usual practice among many gambling houses. They will go for checking your gambling history so that they will find out how lucky you were so that they can be sure about you have not employed any malfunctioning to crack profits against them . This may be repeated each and every time, you will be placing a withdraw request because any time anything may happen and they just want to be making sure of things all intact.

[Caladonian]

My withdrawal is keep pending long time. Support told me that i have to wait for security team to check. And i have been request withdraw to many time before. Really dont understand what your security team want to check. And why have to checl each time withdraw

Sometimes they just take their time to verify everything when players make a big withdrawal, they do not want to miss anything in case people cheating or may be abusing some bug around. That is why you really need yo wait for that long. And if you do not abuse anything, you should be relax because they will always pay players although it is a big amount if evwrything is good to go

OK didn't mention what is the amount so not sure whether it is a small or big amount.

Since it is a security check then he has to wait for their reply. As you said if cheating has done while playing then OP should get his money but just need to wait for sometime to finish their checking.

Well if there's no issue while playing, the withdrawal will be process  you just needed to wait, though I didn't experience any issue before when I'm still addicted with dice, for sure david and the rest of the support group will take care of this concerned just wait and expect things positively.

[bering]

My withdrawal is keep pending long time. Support told me that i have to wait for security team to check. And i have been request withdraw to many time before. Really dont understand what your security team want to check. And why have to checl each time withdraw

Sometimes they just take their time to verify everything when players make a big withdrawal, they do not want to miss anything in case people cheating or may be abusing some bug around. That is why you really need yo wait for that long. And if you do not abuse anything, you should be relax because they will always pay players although it is a big amount if evwrything is good to go

Yes that's true if he does not cheating i think eventually he will able to get his funds and indeed sometimes fortunejack delayed withdraw because they want to investigate those accounts whether they will be cheating or abusing the rules and if everything fine then nothing to worried because fortunejack will allowed to withdraw

[Lanatsa]

My withdrawal is keep pending long time. Support told me that i have to wait for security team to check. And i have been request withdraw to many time before. Really dont understand what your security team want to check. And why have to checl each time withdraw

Sometimes they just take their time to verify everything when players make a big withdrawal, they do not want to miss anything in case people cheating or may be abusing some bug around. That is why you really need yo wait for that long. And if you do not abuse anything, you should be relax because they will always pay players although it is a big amount if evwrything is good to go

Yes that's true if he does not cheating i think eventually he will able to get his funds and indeed sometimes fortunejack delayed withdraw because they want to investigate those accounts whether they will be cheating or abusing the rules and if everything fine then nothing to worried because fortunejack will allowed to withdraw

Withdrawals on weekends are somehow delay yet i have test out on some circumstances neither their workers or payment processors staff are off since we are already Monday.I think
the said withdrawal is already processed yet theres no further updates about his issue. FJ is been here for  years and theres nothing to worried about for them to pay you out as long
they didnt  notice anything unusual with your activity.

[FortuneJack]

Hello FortuneJack community my username is verusfides on the website known popularly as fortunejack.com. I am coming to  you today as a recent player on it's website who has not been paid my earnings and have been robbed because of a bug which occured on one of there games. Below is a full break down of the events that have occurred.

(TL;DR below)

Yesterday, I had made a small deposit to FortuneJack. They had recently sent me a notifcation asking to try a new game and I was intrigued. During the game I had accrued some amount of funds roughly amounting 2 BTC. I, in my belief was that I had acquired these winnings fairly without any fraudulent or illegal play. Later I try to make a small withdrawal of roughly a quarter of my winnings around .45 BTC, which then said was undergoing review. I thought everything was fine up till this point.

This is where it gets interesting. As the night progresses, I am still on the site gambling for nearly 8 hours, eventually heading over to there plinko page. I keep playing and playing and then the jackpot hit. You should understand I was literally speechless when this happened. It was a payout of 20 BTC.

About 15 minutes later however, all the funds in my account were subtracted and later they had claimed that my winnings on Adrenaline were obtained due to a bug, and that they therefore would have to penalize ALL the money I acquired. Clearly this is unjustifiable. Even if the winnings I won in Adrenaline were from a bug. I had been on the casino website for nearly 8 hours. I am sure I have wagered over 10000x my initial deposit.  Even if the casino were to claim that I won a small amount from a bug, the plinko bet was won fair and square. They even know this because they have nothing to say about it, but simply because of the Adrenaline game which THEY advertised me to play, they are refusing my winnings. I am coming to the community here today to see what they have to say about this. I am being robbed for playing a game they had suggested to me?

TL;DR Won a total of 22 BTC -20 from Plinko jackpot 1000x and 2 from Adrenaline. Fortunejack siezed all earnings claiming a bug from the game Adrenaline which was advertised by them.

Hello Dear Player,

As a FortuneJack Casino Representative, I would like to issue a final response on this thread to clear up the situation.

We have launched an investigation within the company for this very delicate case which involved several departments, including thorough relations with game developers to determine if the win was made from the bug money. This is what we have finally concluded:

In the attached file you can see Bet ID (first column), Spin ID (second column), Real BPS (third column),  User BPS (fourth column), Bet Amount (fifth column), Win Amount (sixth column), Key (seventh column) and Hash (eighth column). In the usual cases of winning Win Amount equals of Bet Amount multiplied on RealBPS.

WinAmount = BetAmount × RealBPS

View Bet History: https://drive.google.com/file/d/1iLLzeap4MdHwMeVyun3lHA2JxUkPG8lg/view?usp=sharing

As we can see in the file Win Amounts are almost the same every time and are more than Bet Amount × Real BPS.  Based on these facts we can state that bet from the player was affected by the bug from the game and finally, an inadequate winning was made.

Also, I’m attaching the screenshot of our back-office. (all the personal information is hidden due to a privacy policy.)  In this screenshot, you can see that in every bet BPS is 200 which is another proof of the sad happening on the game site and evidence that game had an unexpected and undetermined bug.



As said in our Terms & Conditions and I believe that any casino representative would agree with me, we are not able to issue a winning made with bug money. According to all mentioned above and because of the bet made by verusfides was with money earned by the bug we are unable to consider winning as a relevant.

We, of course, realize the delicacy of the situation and we are not trying to put the blame on players. We understand this is the inconvenience and we are deeply sorry for this confusing situation.

But despite everything and our positive attitude to the user verusfides, we have to strictly follow our rules this is the only way we can react in this case.

The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.

Cheers,
David.

[Lucky7btc]

Hello FortuneJack community my username is verusfides on the website known popularly as fortunejack.com. I am coming to  you today as a recent player on it's website who has not been paid my earnings and have been robbed because of a bug which occured on one of there games. Below is a full break down of the events that have occurred.

The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.

Cheers,
David.

So, basically, you gave his deposit back and about $80. You guys are pathetic... Anyone who deposits at this place is a doggone fool. Poor support, withhold withdraws, steals deposits when someone violates a term, slow pay or no pay, 40x wagering on bonus (ripoff), and makeup excuses to not pay out jackpots. You guys have held withdraws for weeks and months, and then ignore some of the complaints coming on other forums.

[FortuneJack]

Hello FortuneJack community my username is verusfides on the website known popularly as fortunejack.com. I am coming to  you today as a recent player on it's website who has not been paid my earnings and have been robbed because of a bug which occured on one of there games. Below is a full break down of the events that have occurred.

The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.

Cheers,
David.

So, basically, you gave his deposit back and about $80. You guys are pathetic... Anyone who deposits at this place is a doggone fool. Poor support, withhold withdraws, steals deposits when someone violates a term, slow pay or no pay, 40x wagering on bonus (ripoff), and makeup excuses to not pay out jackpots. You guys have held withdraws for weeks and months, and then ignore some of the complaints coming on other forums.

We have acted within the policy and rules that are recognised by casino and we always do so. If there is a delay in withdrawal we give the explanation like now and we try to be as friendly to players as there is possible. But we firstly need to be stable and follow the rules and policies thoroughly, we are unable to issue the bug winning and no casino on this planet will ever issue a bug winning, we clearly explain why the winning came from bug and spent so much energy and time to precisely investigate this case. This case was very delicate and I need to state, we share deep sympathy towards player, but even this sympathy can be higher than rules recognised by casino, because those rules are what make us stable and those rules are what guarantee fairness on our website.

And we are fair client, nobody can argue with this, we listen to community and we listen to player, that's why we have open discussions on every case. Please be considerate and do not comment just out of anger.

Thank you,
David.

[cruso]

Wrong decision. I don't see any reason why the player should pay for your negligence. Pay the man his money.

[FortuneJack]

Wrong decision. I don't see any reason why the player should pay for your negligence. Pay the man his money.

The Community was perfectly aware that the game was in advanced test regime, the bug bounty was actively promoted in community and we beforehand stated that game might have been bug prune.

That's the whole concept of community and community development of the product basically. We put the product online and say "We are introducing you a new product and would like you to contribute to its development" and we get lots of letters on how to improve and we improve it and reward players. That was our approach here as the game was new and provably fair and we considered that community that values communal spirit and decentralized approach will appreciate the attitude, as we came from here as well. The game had a bug, yes and as we learned about the bug, we naturally seized the bug winnings, because it is impossible to determine if the winnings were made from naivety or purposeful abuse of the bug and yes its a hard decision and its a very delicate situation, but there is nothing else we can do here.

Cheers,
David.

[cruso]

Wrong decision. I don't see any reason why the player should pay for your negligence. Pay the man his money.

The Community was perfectly aware that the game was in advanced test regime, the bug bounty was actively promoted in community and we beforehand stated that game might have been bug prune.

That's the whole concept of community and community development of the product basically. We put the product online and say "We are introducing you a new product and would like you to contribute to its development" and we get lots of letters on how to improve and we improve it and reward players. That was our approach here as the game was new and provably fair and we considered that community that values communal spirit and decentralized approach will appreciate the attitude, as we came from here as well. The game had a bug, yes and as we learned about the bug, we naturally seized the bug winnings, because it is impossible to determine if the winnings were made from naivety or purposeful abuse of the bug and yes its a hard decision and its a very delicate situation, but there is nothing else we can do here.

Cheers,
David.

1) Does your approach include refunding amounts lost while playing games with bugs?

2) If you were aware beforehand that the game could've had bugs, then it was irresponsible on your part to allow users play with real money.

3) He did not cheat your system. If he did, his natural inclination would have been to quickly withdraw the ill gotten profit. And not hang around wagering a significant portion trying his luck elsewhere on your platform.

4) Even at that, you haven't proved conclusively that he used the bug earnings to win the jackpot. One can argue successfully that part of the .019 or so btc he wagered to win the jackpot included his deposit.

5) A serious & honest casino would negotiate a significant settlement with the player and not just award him a small bug bounty (in relation to the amount won) + fake sympathy and hope he goes away. That would be the right thing to do.


@verusfides, I'd suggest you open a scam accusation against FJ here: https://bitcointalk.org/index.php?board=83.0 as a 1st step. Then find out who their licensing authority is, and plead your case. I doubt you'd achieve much, but who knows.

[verusfides]

Wrong decision. I don't see any reason why the player should pay for your negligence. Pay the man his money.

The Community was perfectly aware that the game was in advanced test regime, the bug bounty was actively promoted in community and we beforehand stated that game might have been bug prune.

That's the whole concept of community and community development of the product basically. We put the product online and say "We are introducing you a new product and would like you to contribute to its development" and we get lots of letters on how to improve and we improve it and reward players. That was our approach here as the game was new and provably fair and we considered that community that values communal spirit and decentralized approach will appreciate the attitude, as we came from here as well. The game had a bug, yes and as we learned about the bug, we naturally seized the bug winnings, because it is impossible to determine if the winnings were made from naivety or purposeful abuse of the bug and yes its a hard decision and its a very delicate situation, but there is nothing else we can do here.

Cheers,
David.

1) Does your approach include refunding amounts lost while playing games with bugs?

2) If you were aware beforehand that the game could've had bugs, then it was irresponsible on your part to allow users play with real money.

3) He did not cheat your system. If he did, his natural inclination would have been to quickly withdraw the ill gotten profit. And not hang around wagering a significant portion trying his luck elsewhere on your platform.

4) Even at that, you haven't proved conclusively that he used the bug earnings to win the jackpot. One can argue successfully that part of the .019 or so btc he wagered to win the jackpot included his deposit.

5) A serious & honest casino would negotiate a significant settlement with the player and not just award him a small bug bounty (in relation to the amount won) + fake sympathy and hope he goes away. That would be the right thing to do.


@verusfides, I'd suggest you open a scam accusation against FJ here: https://bitcointalk.org/index.php?board=83.0 as a 1st step. Then find out who their licensing authority is, and plead your case. I doubt you'd achieve much, but who knows.

They just don't want to pay me. I honestly and wholeheartedly have no idea why they even started asking the community's opinion in the first place. It clearly shows they weren't gonna bother to listen to any of us to begin with. Whats the point of keeping your forum open when the only person you listen to is yourself and neglect any solid correspondence to it's other members.

@cruso
Thanks for the information will check that out right now.

[verusfides]

Hello FortuneJack community my username is verusfides on the website known popularly as fortunejack.com. I am coming to  you today as a recent player on it's website who has not been paid my earnings and have been robbed because of a bug which occured on one of there games. Below is a full break down of the events that have occurred.

The Player has already received Large Bug Bounty (0.2 BTC) plus his initial deposit back, and as a personal present from me, 30 Free Spins with minimum x2 wagering requirement. I am afraid this is all we can do here, I was personally curating this case and wanted to be 100% sure, that's why it took a little bit of time. The Player himself is a very gentle and polite human, and casino staff shared deep sympathy towards him, but in this case, there is nothing else we could do. We are deeply sorry for the inconvenience, but consider that our treatment, in this case, is entirely fair.

Cheers,
David.

So, basically, you gave his deposit back and about $80. You guys are pathetic... Anyone who deposits at this place is a doggone fool. Poor support, withhold withdraws, steals deposits when someone violates a term, slow pay or no pay, 40x wagering on bonus (ripoff), and makeup excuses to not pay out jackpots. You guys have held withdraws for weeks and months, and then ignore some of the complaints coming on other forums.

We have acted within the policy and rules that are recognised by casino and we always do so. If there is a delay in withdrawal we give the explanation like now and we try to be as friendly to players as there is possible. But we firstly need to be stable and follow the rules and policies thoroughly, we are unable to issue the bug winning and no casino on this planet will ever issue a bug winning, we clearly explain why the winning came from bug and spent so much energy and time to precisely investigate this case. This case was very delicate and I need to state, we share deep sympathy towards player, but even this sympathy can be higher than rules recognised by casino, because those rules are what make us stable and those rules are what guarantee fairness on our website.

And we are fair client, nobody can argue with this, we listen to community and we listen to player, that's why we have open discussions on every case. Please be considerate and do not comment just out of anger.

Thank you,
David.

I'd like you all to see something here. In the image you will see below. This very moderator has explicitly said himself that should there be winnings that were awarded to a player on accident which they were unaware of, it would be considered a mistake on their part and they will remove the funds from said player accordingly. Could I please get an explanation why when it's beneficial for the company they consider themselves to be liable, however when it's detrimental and resulting in a loss to the company they refuse any form of liability whatsoever? Is this the right way for a casino to perform?

https://i.imgur.com/sZrIiiy.png

Sorry we were arguing about being fair? How do you argue with what you yourself said to me? You haven't even tried to listen to a single one of these forum members. You've went against everything they said and made up your own conclusions. How have you even considered any of us in your response to my case? How about you guys act like a real company and admit the mistake that was done and own up to it. Look at them they hide behind this specific rule only:

Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.

However, they completely ignore the rules above and below this rule which states as follows:

Nothing contained herein shall be considered as excluding FortuneJack of liability in cases where exclusion of liability would be illegal under the relevant laws, including in cases caused by our gross negligence.

Our maximum liability in relation to your use of the Website shall not exceed the value of the wagers you placed in respect to the wager or product that the liability arose from, or otherwise exceed 30 BTC or equivalent monetary value.

Address why you guys fail to abide by those two rules and only take into consideration your one rule throughout this whole argument that has taken place. The whole time I have talked to the mediators they always avoid any conversation regarding their own, "Terms and Conditions" except for the one that saves them from paying me out. Explain to me why you guys never mention the other rules that lie under your Limits of Liability clause.

[FortuneJack]

Wrong decision. I don't see any reason why the player should pay for your negligence. Pay the man his money.

The Community was perfectly aware that the game was in advanced test regime, the bug bounty was actively promoted in community and we beforehand stated that game might have been bug prune.

That's the whole concept of community and community development of the product basically. We put the product online and say "We are introducing you a new product and would like you to contribute to its development" and we get lots of letters on how to improve and we improve it and reward players. That was our approach here as the game was new and provably fair and we considered that community that values communal spirit and decentralized approach will appreciate the attitude, as we came from here as well. The game had a bug, yes and as we learned about the bug, we naturally seized the bug winnings, because it is impossible to determine if the winnings were made from naivety or purposeful abuse of the bug and yes its a hard decision and its a very delicate situation, but there is nothing else we can do here.

Cheers,
David.

1) Does your approach include refunding amounts lost while playing games with bugs?

2) If you were aware beforehand that the game could've had bugs, then it was irresponsible on your part to allow users play with real money.

3) He did not cheat your system. If he did, his natural inclination would have been to quickly withdraw the ill gotten profit. And not hang around wagering a significant portion trying his luck elsewhere on your platform.

4) Even at that, you haven't proved conclusively that he used the bug earnings to win the jackpot. One can argue successfully that part of the .019 or so btc he wagered to win the jackpot included his deposit.

5) A serious & honest casino would negotiate a significant settlement with the player and not just award him a small bug bounty (in relation to the amount won) + fake sympathy and hope he goes away. That would be the right thing to do.


@verusfides, I'd suggest you open a scam accusation against FJ here: https://bitcointalk.org/index.php?board=83.0 as a 1st step. Then find out who their licensing authority is, and plead your case. I doubt you'd achieve much, but who knows.

We have acted within the policy and rules that are recognized by casino and we always do so. We are unable to issue the bug winning and no casino on this planet will ever issue a bug winning, we clearly explain why the winning came from bug and spent so much energy and time to precisely investigate this case. This case was very delicate and I need to state, we would never act without strictly following our rules because those rules are what make us stable and guarantee fairness on our website.

And we are fair client, nobody can argue with this, we listen to the community and we listen to player, that's why we have open discussions on every case.

[Lucky7btc]

Wrong decision. I don't see any reason why the player should pay for your negligence. Pay the man his money.

The Community was perfectly aware that the game was in advanced test regime, the bug bounty was actively promoted in community and we beforehand stated that game might have been bug prune.

That's the whole concept of community and community development of the product basically. We put the product online and say "We are introducing you a new product and would like you to contribute to its development" and we get lots of letters on how to improve and we improve it and reward players. That was our approach here as the game was new and provably fair and we considered that community that values communal spirit and decentralized approach will appreciate the attitude, as we came from here as well. The game had a bug, yes and as we learned about the bug, we naturally seized the bug winnings, because it is impossible to determine if the winnings were made from naivety or purposeful abuse of the bug and yes its a hard decision and its a very delicate situation, but there is nothing else we can do here.

Cheers,
David.

Lies, I can post several complaints where you guys stole deposits even when the forum owners who handled complaints asked you to return them. You all simply ignored them or their requests. You guys are scammers and borderline rogues. Like I said who in their right mind will deposit here and take a 40X bonus? This is clearly a ripoff...

[klarki]

FortuneJack, why I did not receive a bonus for the first deposit?

[FortuneJack]

Wrong decision. I don't see any reason why the player should pay for your negligence. Pay the man his money.

The Community was perfectly aware that the game was in advanced test regime, the bug bounty was actively promoted in community and we beforehand stated that game might have been bug prune.

That's the whole concept of community and community development of the product basically. We put the product online and say "We are introducing you a new product and would like you to contribute to its development" and we get lots of letters on how to improve and we improve it and reward players. That was our approach here as the game was new and provably fair and we considered that community that values communal spirit and decentralized approach will appreciate the attitude, as we came from here as well. The game had a bug, yes and as we learned about the bug, we naturally seized the bug winnings, because it is impossible to determine if the winnings were made from naivety or purposeful abuse of the bug and yes its a hard decision and its a very delicate situation, but there is nothing else we can do here.

Cheers,
David.

Lies, I can post several complaints where you guys stole deposits even when the forum owners who handled complaints asked you to return them. You all simply ignored them or their requests. You guys are scammers and borderline rogues. Like I said who in their right mind will deposit here and take a 40X bonus? This is clearly a ripoff...

Post them! if there was cases in past that withdrawal has been suspended it had reasons and reasons were communicated.