FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting

[FortuneJack]

WELCOME PUSH GAMING TO THE FAMILY!




Sharing exciting news for the community.


We've just opened our doors to the family of Push Gaming slots.


Currently, there are 12 slots available onto website, including
Fat Santa, Jammin Jars and Fat Rabbit - you guesses it right.

I'm sure many of you've been waiting for this release.
Last but not least - we've managed to add them as well.


Onto the next one - let's keep it rolling 🚀


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Tornike

[1714480042]

1714480042

[Findingnemo]

I did not lose "nothing". The night before the match I had an open bet with a stake of 0.0672 BTC @ 2.6 odds that you canceled 2 hours before the match was about to start (super late), and did not return this stake back to me. So at the very least, I lost 0.0672 BTC.

Your staked bet amount was 0.0672 while the bet cancelled the bet amount was retured or not? You said you only withdrew your remaining balance but now saying you did lose nothing.

Each spoortbooks has their own terms and conditions so if one did means others should not follow the same and even it changes per case to case.

I don't see any DT members agrees with this case. Isn't it?

[EpicChamp]

I did not lose "nothing". The night before the match I had an open bet with a stake of 0.0672 BTC @ 2.6 odds that you canceled 2 hours before the match was about to start (super late), and did not return this stake back to me. So at the very least, I lost 0.0672 BTC.

Your staked bet amount was 0.0672 while the bet cancelled the bet amount was retured or not? You said you only withdrew your remaining balance but now saying you did lose nothing.

Each spoortbooks has their own terms and conditions so if one did means others should not follow the same and even it changes per case to case.

I don't see any DT members agrees with this case. Isn't it?

After I did my 50% partial cashout (which they gave me the option to do themselves), the other 50% had 0.0672 BTC remaining at 2.6 odds. ForuneJack then canceled this bet 2 hours before the match was about to start, and did not return this stake back to me (in other words, they kept it to themselves) - which is against ANY gambling TOC.

Have you ever had a situation where your bet was canceled for any reason and your money or stake wasn't returned back to you in full? I highly doubt it.

Their reasoning or decision of canceling my bet could be debatable, although it is completely wrong & unethical for many reasons that I explained earlier.

But what is NOT debatable, is them taking away my 0.0672 BTC stake and keeping it to themselves after canceling my bet. That just crosses all boundaries and is 100% against any TOC.

So at the bare minimum, they need to return my 0.0672 BTC stake (which is equivalent to $2,200 USD right now and should have been done 2 months ago).

And if they have any good morals & a sense of goodwill, then the right and noble thing for them to do in this situation is to honor my winning bet in full for 0.174 BTC, which I would greatly appreciate.

(Since this bet should have never been canceled in the 1st place and played out the normal way).

[Findingnemo]

After I did my 50% partial cashout (which they gave me the option to do themselves), the other 50% had 0.0672 BTC remaining at 2.6 odds. ForuneJack then canceled this bet 2 hours before the match was about to start, and did not return this stake back to me (in other words, they kept it to themselves) - which is against ANY gambling TOC.

Have you ever had a situation where your bet was canceled for any reason and your money or stake wasn't returned back to you in full? I highly doubt it.

Their reasoning or decision of canceling my bet could be debatable, although it is completely wrong & unethical for many reasons that I explained earlier.

But what is NOT debatable, is them taking away my 0.0672 BTC stake and keeping it to themselves after canceling my bet. That just crosses all boundaries and is 100% against any TOC.

So at the bare minimum, they need to return my 0.0672 BTC stake (which is equivalent to $2,200 USD right now and should have been done 2 months ago).

And if they have any good morals & a sense of goodwill, then the right and noble thing for them to do in this situation is to honor my winning bet in full for 0.174 BTC, which I would greatly appreciate.

(Since this bet should have never been canceled in the 1st place and played out the normal way).

IMHO, you can't actually claim the winning bet because the bet cancelled before the 2 hours of the games (IIRC) and its the own decision of the gambling site.

Now only talk about the staked amount, do you have any valid proof to claim that your bet amount never returned to you like how much balance left before that particular bet and how much you withdrew with valid proofs.

Wall of text will not convince anyone.

[FortuneJack]

After I did my 50% partial cashout (which they gave me the option to do themselves), the other 50% had 0.0672 BTC remaining at 2.6 odds. ForuneJack then canceled this bet 2 hours before the match was about to start, and did not return this stake back to me (in other words, they kept it to themselves) - which is against ANY gambling TOC.

Have you ever had a situation where your bet was canceled for any reason and your money or stake wasn't returned back to you in full? I highly doubt it.

Their reasoning or decision of canceling my bet could be debatable, although it is completely wrong & unethical for many reasons that I explained earlier.

But what is NOT debatable, is them taking away my 0.0672 BTC stake and keeping it to themselves after canceling my bet. That just crosses all boundaries and is 100% against any TOC.

So at the bare minimum, they need to return my 0.0672 BTC stake (which is equivalent to $2,200 USD right now and should have been done 2 months ago).

And if they have any good morals & a sense of goodwill, then the right and noble thing for them to do in this situation is to honor my winning bet in full for 0.174 BTC, which I would greatly appreciate.

(Since this bet should have never been canceled in the 1st place and played out the normal way).

IMHO, you can't actually claim the winning bet because the bet cancelled before the 2 hours of the games (IIRC) and its the own decision of the gambling site.

Now only talk about the staked amount, do you have any valid proof to claim that your bet amount never returned to you like how much balance left before that particular bet and how much you withdrew with valid proofs.

Wall of text will not convince anyone.

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Hey @Findingnemo,

Here's the transaction history of the player mentioned-above:



It showcases all the steps user made from the beginning of making the initial deposit, placing a bet, all over to withdrawing it to the personal wallet. The last transaction was made from our system as it automatically annulled the on-going stake due to technical error.

To summarize, the initial deposit the user made was withdrawn in full - even the difference from the stand point of increasing the coin value within the delay was issued back as a balance.

[EpicChamp]

After I did my 50% partial cashout (which they gave me the option to do themselves), the other 50% had 0.0672 BTC remaining at 2.6 odds. ForuneJack then canceled this bet 2 hours before the match was about to start, and did not return this stake back to me (in other words, they kept it to themselves) - which is against ANY gambling TOC.

Have you ever had a situation where your bet was canceled for any reason and your money or stake wasn't returned back to you in full? I highly doubt it.

Their reasoning or decision of canceling my bet could be debatable, although it is completely wrong & unethical for many reasons that I explained earlier.

But what is NOT debatable, is them taking away my 0.0672 BTC stake and keeping it to themselves after canceling my bet. That just crosses all boundaries and is 100% against any TOC.

So at the bare minimum, they need to return my 0.0672 BTC stake (which is equivalent to $2,200 USD right now and should have been done 2 months ago).

And if they have any good morals & a sense of goodwill, then the right and noble thing for them to do in this situation is to honor my winning bet in full for 0.174 BTC, which I would greatly appreciate.

(Since this bet should have never been canceled in the 1st place and played out the normal way).

IMHO, you can't actually claim the winning bet because the bet cancelled before the 2 hours of the games (IIRC) and its the own decision of the gambling site.

Now only talk about the staked amount, do you have any valid proof to claim that your bet amount never returned to you like how much balance left before that particular bet and how much you withdrew with valid proofs.

Wall of text will not convince anyone.

-
Hey @Findingnemo,

Here's the transaction history of the player mentioned-above:



It showcases all the steps user made from the beginning of making the initial deposit, placing a bet, all over to withdrawing it to the personal wallet. The last transaction was made from our system as it automatically annulled the on-going stake due to technical error.

To summarize, the initial deposit the user made was withdrawn in full - even the difference from the stand point of increasing the coin value within the delay was issued back as a balance.

Findingnemo: FortuneJack just proved with this screenshot that my 0.0672 BTC stake was not returned.

To Fortunejack:

I don't believe this was a technical error (and you did not mention this in your email when you canceled my bet either), but even if it was, you CANNOT take away my entire STAKE and keep it to yourself due to a technical error or any other reason in the case of a bet cancelation. There are absolutely no excuses for taking away my stake and not returning it back to me.

And please stop mentioning my initial deposit because it doesn't matter in this situation. I could have deposited 0.2 BTC and only bet 0.1 BTC on this match, so how much I deposited & when is irrelevant.

Also, it doesn't matter if it was a partial cashout or not - this bet must be treated just like any other regular bet. And like in any regular bet, in the case of a bet cancelation, the stake is ALWAYS returned to the bettor in full (even if it's a technical error). Yet you decided to keep it all to yourself and not return it back to me.

Whether this was a technical error or not, you have no right to keep my stake and it is 100% against the TOC.

So at the very least, please return my 0.0672 BTC stake back.

Thank you very much,

EpicChamp

[FortuneJack]

After I did my 50% partial cashout (which they gave me the option to do themselves), the other 50% had 0.0672 BTC remaining at 2.6 odds. ForuneJack then canceled this bet 2 hours before the match was about to start, and did not return this stake back to me (in other words, they kept it to themselves) - which is against ANY gambling TOC.

Have you ever had a situation where your bet was canceled for any reason and your money or stake wasn't returned back to you in full? I highly doubt it.

Their reasoning or decision of canceling my bet could be debatable, although it is completely wrong & unethical for many reasons that I explained earlier.

But what is NOT debatable, is them taking away my 0.0672 BTC stake and keeping it to themselves after canceling my bet. That just crosses all boundaries and is 100% against any TOC.

So at the bare minimum, they need to return my 0.0672 BTC stake (which is equivalent to $2,200 USD right now and should have been done 2 months ago).

And if they have any good morals & a sense of goodwill, then the right and noble thing for them to do in this situation is to honor my winning bet in full for 0.174 BTC, which I would greatly appreciate.

(Since this bet should have never been canceled in the 1st place and played out the normal way).

IMHO, you can't actually claim the winning bet because the bet cancelled before the 2 hours of the games (IIRC) and its the own decision of the gambling site.

Now only talk about the staked amount, do you have any valid proof to claim that your bet amount never returned to you like how much balance left before that particular bet and how much you withdrew with valid proofs.

Wall of text will not convince anyone.

-
Hey @Findingnemo,

Here's the transaction history of the player mentioned-above:



It showcases all the steps user made from the beginning of making the initial deposit, placing a bet, all over to withdrawing it to the personal wallet. The last transaction was made from our system as it automatically annulled the on-going stake due to technical error.

To summarize, the initial deposit the user made was withdrawn in full - even the difference from the stand point of increasing the coin value within the delay was issued back as a balance.

Findingnemo: FortuneJack just proved with this screenshot that my 0.0672 BTC stake was not returned.

To Fortunejack:

I don't believe this was a technical error (and you did not mention this in your email when you canceled my bet either), but even if it was, you CANNOT take away my entire STAKE and keep it to yourself due to a technical error or any other reason in the case of a bet cancelation. There are absolutely no excuses for taking away my stake and not returning it back to me.

And please stop mentioning my initial deposit because it doesn't matter in this situation. I could have deposited 0.2 BTC and only bet 0.1 BTC on this match, so how much I deposited & when is irrelevant.

Also, it doesn't matter if it was a partial cashout or not - this bet must be treated just like any other regular bet. And like in any regular bet, in the case of a bet cancelation, the stake is ALWAYS returned to the bettor in full (even if it's a technical error). Yet you decided to keep it all to yourself and not return it back to me.

Whether this was a technical error or not, you have no right to keep my stake and it is 100% against the TOC.

So at the very least, please return my 0.0672 BTC stake back.

Thank you very much,

EpicChamp

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To clarify what we mean by giving the initial deposit back.

Your entire deposit was used as a stake for the bet which got refunded in full.

While you keep mentioning 0.0672 BTC as your stake doesn't make sense at all, as it was coming from the standpoint of the odd bug you utilized. Nothing was kept on our end, as shown into the screenshot, the balance was annulled and corrected to the amount you owned.

I believe that any casino representative would agree with me, we are not able to issue a winning or a stake generated with a bug happening within the system. The stake of 0.0672 BTC was obtained by utilizing a technical error and that's the reason why we are unable to consider crediting neither a winning nor stake as a relevant. Please stop arguing whether it was a bug or not, because we've already provided the proofs from the provider underlying the issue in detail.

We, of course, realize the importance of the situation and not even thinking a second about blaming the player. Despite everything and our positive attitude to the user, we have to strictly follow our rules this is the only way we can deal with the case. As there have been a bunch of similar cases in the past and all of them have been solved this exact way.

Player has already received the stake he used for his first bet plus the correction of the crypto price improvement within the timeframe. On top of that, we've offered him a 25% of the initial deposit back as an appreciation from the casino. I'm afraid this is the maximum we can do in this case. Sorry once again for the inconvenience but the decision is final and considered entirely fair.

[gadado]

I am surprised that this issue has still not been resolved. Surely this should be arranged like this for a company like Fortunejack? It is only a small amount that matters.

[FortuneJack]

I am surprised that this issue has still not been resolved. Surely this should be arranged like this for a company like Fortunejack? It is only a small amount that matters.

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We do try our best to have it resolved.

The OP continues to make us credit the win and a stake generated within the bug. It would not be fair in any way. As mentioned above, we've had quite a few similar scenarios in the past, where a huge amount of wins were generated while system having the technical issue and all of them have been solved by giving the deposit/bet back + rewarding the player as an appreciation.

Unfortunately, EpicChamp doesn't accept the offer and keeps spamming the thread without any context or proofs provided.


UPDATE:

The amount itself doesn't matter by any means - the crucial thing for us is to treat all the players evenly. Would it be fair if we credited the stake and a win back to the user and not to the ones who had the same issue back in the past? I think that's a thing that needs to be addressed. By reading this entire case, everyone can see him shilling out pure nonsense without having an appreciation and a willingness to get the issue solved.

[Findingnemo]

Findingnemo: FortuneJack just proved with this screenshot that my 0.0672 BTC stake was not returned.

Whether this was a technical error or not, you have no right to keep my stake and it is 100% against the TOC.

So at the very least, please return my 0.0672 BTC stake back.

Thank you very much,

EpicChamp

If I Understood it correctly the amount 0.0672 was created due to the technical error on their side but later it was nullified. Means you got only 0.0672 left in your wallet and which you already withdrew it to your wallet so there is no BTC left on stake and this is what FJ wanted you to understand.

@FJ only this user has faced such kind of bugs with wallet balance or many others? Because I don't find any similar case in that time frame.

[FortuneJack]

Findingnemo: FortuneJack just proved with this screenshot that my 0.0672 BTC stake was not returned.

Whether this was a technical error or not, you have no right to keep my stake and it is 100% against the TOC.

So at the very least, please return my 0.0672 BTC stake back.

Thank you very much,

EpicChamp

If I Understood it correctly the amount 0.0672 was created due to the technical error on their side but later it was nullified. Means you got only 0.0672 left in your wallet and which you already withdrew it to your wallet so there is no BTC left on stake and this is what FJ wanted you to understand.

@FJ only this user has faced such kind of bugs with wallet balance or many others? Because I don't find any similar case in that time frame.

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He was the only user betting at the time of the bug occurring at the website. We did have another one who had the stake placed onto the same match but he made the bet after the bug was fixed and was credited in full accordingly.

[coin.princess]

The most important thing in my opinion is that the player has at least got the stake back from the bet. Everything that has arisen afterwards due to technical problems can be discussed, but is no longer relevant in this situation. If the user has already requested and received the payout, the case seems closed in my view. Once you withdraw the funds, you more or less accept the decision and agree with it.

[FortuneJack]

The most important thing in my opinion is that the player has at least got the stake back from the bet. Everything that has arisen afterwards due to technical problems can be discussed, but is no longer relevant in this situation. If the user has already requested and received the payout, the case seems closed in my view. Once you withdraw the funds, you more or less accept the decision and agree with it.

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That's exactly the point we've been trying to emphasize since the beginning of the case and many of the community members have said the same. I think us offering a bonus of 25% of the deposit onto the top of it is a nice gesture and should be finally agreed by the user.

[cwil]

While you keep mentioning 0.0672 BTC as your stake doesn't make sense at all, as it was coming from the standpoint of the odd bug you utilized.

Is FortuneJack characterizing an odds error as a bug?

The story, as I understand it is as follows:

1. EpicChamp placed a bet at favorable odds
2. FJ offered a cashout option that EpicChamp found favorable and cashed out half of his bet, leaving the other half at the original odds
3. FJ cancelled the rest of EpicChamp's bet because they found the odds to be in error
4. EpicChamp withdrew his balance which happened to be equal to or more than his original bet
5. FJ nulled EpicChamp's balance

Where did EpicChamp exploit or "utilize" a bug in any of this?

Your policies state:

Stake reserves the right to reverse the settlement of a cashout on any bet that has been settled in error.

So I don't really see a problem with what FJ did here. The wording is a bit weird, but at the time of the cashout, that part of this specific bet was settled in error. I do have a problem with FJ accusing this guy of exploiting a bug. He didn't exploit a bug. He used the system as it was designed. The fact that this situation is even discussed in FJ's policies indicates that this is a situation that they are aware of and have a plan for, it is not a bug.

[wildan88]

The conditions are pretty clear given this occurrence. I therefore believe that FJ is within its rights and we should consider this matter resolved. It is a pity for the user that he has lost some money, but that can happen.
FJ Did not do anything wrong in this case.

[Haunebu]

So I don't really see a problem with what FJ did here. The wording is a bit weird, but at the time of the cashout, that part of this specific bet was settled in error. I do have a problem with FJ accusing this guy of exploiting a bug. He didn't exploit a bug. He used the system as it was designed. The fact that this situation is even discussed in FJ's policies indicates that this is a situation that they are aware of and have a plan for, it is not a bug.

You explained EpicChamp's situation brilliantly. The problem here is that FJ is not entirely at fault here, but it's tough to explain that to EpicChamp since he deserved the full winnings. Cashing out early caused this mess.

The silver lining here is that he received a decent portion of his stake back which is why it's best for him to move on and FJ needs to sort out these issues asap in order to avoid similar incidents in the future.

[cwil]

So I don't really see a problem with what FJ did here. The wording is a bit weird, but at the time of the cashout, that part of this specific bet was settled in error. I do have a problem with FJ accusing this guy of exploiting a bug. He didn't exploit a bug. He used the system as it was designed. The fact that this situation is even discussed in FJ's policies indicates that this is a situation that they are aware of and have a plan for, it is not a bug.

You explained EpicChamp's situation brilliantly. The problem here is that FJ is not entirely at fault here, but it's tough to explain that to EpicChamp since he deserved the full winnings. Cashing out early caused this mess.

The silver lining here is that he received a decent portion of his stake back which is why it's best for him to move on and FJ needs to sort out these issues asap in order to avoid similar incidents in the future.

My understanding is that EpicChamp's cashout was about equal to his bet placed, and so FJ is calling that his refund on the cancelled bet. If that's not the case and EpicChamp walked away with less than he bet, then FJ is very much at fault.

On 24 Nov, ETH was trading at ~0.031 BTC, so 4.5 ETH = 0.1395 BTC. EpicChamp withdrew 0.1397 BTC and so ended up with more than his bet. FJ is calling that his refund. EpicChamp did not lose anything as far as I can tell.

No party here did anything wrong, but FJ accusing a customer of taking advantage of a bug rather than owning up to a problem with their own system or their odds provider is damaging to their reputation. I would suggest that they retract that accusation or provide some kind of proof to back their claim.

[FortuneJack]

So I don't really see a problem with what FJ did here. The wording is a bit weird, but at the time of the cashout, that part of this specific bet was settled in error. I do have a problem with FJ accusing this guy of exploiting a bug. He didn't exploit a bug. He used the system as it was designed. The fact that this situation is even discussed in FJ's policies indicates that this is a situation that they are aware of and have a plan for, it is not a bug.

You explained EpicChamp's situation brilliantly. The problem here is that FJ is not entirely at fault here, but it's tough to explain that to EpicChamp since he deserved the full winnings. Cashing out early caused this mess.

The silver lining here is that he received a decent portion of his stake back which is why it's best for him to move on and FJ needs to sort out these issues asap in order to avoid similar incidents in the future.

My understanding is that EpicChamp's cashout was about equal to his bet placed, and so FJ is calling that his refund on the cancelled bet. If that's not the case and EpicChamp walked away with less than he bet, then FJ is very much at fault.

On 24 Nov, ETH was trading at ~0.031 BTC, so 4.5 ETH = 0.1395 BTC. EpicChamp withdrew 0.1397 BTC and so ended up with more than his bet. FJ is calling that his refund. EpicChamp did not lose anything as far as I can tell.

No party here did anything wrong, but FJ accusing a customer of taking advantage of a bug rather than owning up to a problem with their own system or their odds provider is damaging to their reputation. I would suggest that they retract that accusation or provide some kind of proof to back their claim.

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True, player has all the funds withdrawn in full - no loss at all - we actually toped up the balance bit more to be at the safe side.

As for now, everything is solved and updated live onto the platform.

We're not accusing the user on taking advantage of the bug. We did explain (in another thread opened by OP) what the possible reasons were that made us think that there was a chance of the user utilizing the technical error on purpose. This was just the point of view rather than point out the finger to the user. If we somehow made it unclear, sorry for the misunderstanding as that's not the way we treat the customers in any case.

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P.S - 25% of the deposit made is still up for grabs if the user accepts the offer.

[Findingnemo]

No party here did anything wrong, but FJ accusing a customer of taking advantage of a bug rather than owning up to a problem with their own system or their odds provider is damaging to their reputation. I would suggest that they retract that accusation or provide some kind of proof to back their claim.

Moreover FJ claims Epicchamp was the only one betting at the time of bug raised which is why the user thinks that he got cheated when about to win a bet. I think @EpicChamp should take the offer given by FJ and he can choose to what he wanted with it because he is claiming that he is only requesting that 0.0672 BTC to be refunded which is actually withdrew by him already.

[cwil]

We're not accusing the user on taking advantage of the bug.

That works for me, thanks.