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[EpicChamp]

You're clearly trying to bend the rules & cheat your way into forcing me to do something that is 100% unnecessary and is against my will + values.

I told myself I'll stay away from this and just wait until they terminate your account, but it seems you're so lost in your 'repeat the same million of lines' messages that you fail to understand that you are the one trying to bend the rules here.

If anybody does not understand simple English here - it's you. KYC is in the rules, doesn't matter who gets picked for it, does not matter why.

You know you are clearly in the wrong in this situation (as do most community members here)

As stated by multiple members already, it would be really great if you stopped making these kind of assumptions.
But here it is, in clear and understandable English - I'm not on your side.

How am I trying to bend the rules by asking them to give me a legitimate + logical reason to do KYC (esp considering they don't ask 99% of users to do this despite it being in the "rules"), as well as the exact amount I would earn if I were to do it?

That is a very fair request and I have all the right to know this information in advance before I were to do something as serious as submit KYC to a CRYPTO gambling site.

Yet they still failed to answer my questions and aren't willing to cooperate with me despite that the majority of users here agree with me as well and also believe it doesn't make sense for me do KYC in this situation.

But of course FJ doesn't give a crap and just does whatever they want for no reason just because it's "in the rules".

What a joke and an absolute embarrassment they are, the WORST gambling site I've ever seen or heard of in my life.

I think that Fj can easily miss the money to pay you. But if they have to follow the rules in the policy, then it might be a complicated matter.
This matter is already here for months if I am not mistaken. What where the results of the poll?

If you really think they always follow the rules in their own policy, then why aren't they asking every single user who wants to withdraw their funds (esp much larger than my winning amount) to do KYC?

Because they clearly don't, so if they're not going to ask this for the majority of people or "follow" their rules - then they should not ask it from me either (esp when it was THEIR mistake to begin with that I'm now stuck in this shitty position).

And the results of the poll were ~50% of people thought I should win my bet in full, ~15% thought I should get my stake back, ~30% thought I should get back the 25% that they offered from the winning amount, and only ~15% thought they should not pay me anything.

Then after the results ended they randomly brought up the need to do KYC, and several community members here also believed & agreed with me that it is completely unnecessary, doesn't make any sense, and that they should pay my winning amount the normal way as they should have done a while ago without any KYC documents (esp considering it was never mentioned during our conversations before the poll).

 

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[arallmuus]

And the results of the poll were ~50% of people thought I should win my bet in full, ~15% thought I should get my stake back, ~30% thought I should get back the 25% that they offered from the winning amount, and only ~15% thought they should not pay me anything.

FJ operate their site based on their ToS not some random poll or opinion.


I believe you have less than 24 hours to submit your KYC or else FJ will close your account and if possible will you stop / limit your rantings after FJ close your account because over the last 6 pages was filled with your rantings ( take this as a friendly reminder  ). Champions league is back and some people would love to discuss about their Jackmate selections

At this point unless you are doing something fishy or you are some super important / famous person in real life, there is no point to not submit your KYC.

[tomahawk9]

Yes! Jackmate is back! i love me some free-to-play promos 

not gonna waste any time, here are my picks: Oblak -Sule - Marcos Llorente - Gundogan - Messi - Lewandowski (c)

i had a hard time trying to pick a GK, i think we're going many goals from both home team and away team in all matches, but Oblak has been rock solid in La Liga so hopefully he can get a clean sheet next week

[EpicChamp]

And the results of the poll were ~50% of people thought I should win my bet in full, ~15% thought I should get my stake back, ~30% thought I should get back the 25% that they offered from the winning amount, and only ~15% thought they should not pay me anything.

FJ operate their site based on their ToS not some random poll or opinion.


I believe you have less than 24 hours to submit your KYC or else FJ will close your account and if possible will you stop / limit your rantings after FJ close your account because over the last 6 pages was filled with your rantings ( take this as a friendly reminder   ). Champions league is back and some people would love to discuss about their Jackmate selections

At this point unless you are doing something fishy or you are some super important / famous person in real life, there is no point to not submit your KYC.

Maybe not, but that was a big factor in their decision or else they wouldn't have done that poll in the first place. And I was simply answering arallmuus' question about the results of the poll.

The only thing that has no point in this case is me submitting KYC; there's absolutely no reason for me to do that and it should have no impact on their final decision at all.

Why does it matter who I am or where I live for a simple situation like this?

I have done nothing suspicious and should not be forced to do KYC against my will when it's completely unnecessary.

And whether you believe me or not, let's just say that I AM someone very important in real life and will be more famous soon, which is a further reason why I am against doing KYC for something as unnecessary as this and therefore don't want to reveal my identity (esp to an offshore gambling site).

If FJ has any sense of respect & honor, they would issue my winning amount the normal way without forcing me to do KYC. Especially as a crypto site and one that doesn't ask 99% of their users for KYC when they want to make a withdrawal.

If they realize they made a mistake and are willing to own up to it, they should do it in a noble way like it's always done when KYC is never asked for other users after they win a bet and want to make a withdrawal.

[shield132]

I think it won't be bad if we are a little bit enlighten by FortuneJack.

I want to know, in case I decide in my life to register on FortuneJack and I have a case similar to EpicChamp, what will happen?

I understood that you want KYC for further decision and that happens in businesses, it's a legitimate request from your side according to your laws (I am against KYC in overall and have a lot of arguments but it's not a subject to discuss at the moment).

I want to know, why can't you directly say whether his funds will be fully returned or not? Why do you need KYC at first to decide your answer?

For me, this task, as a (probably) potential user for FortuneJack, seriously stops me and makes me think twice about whether the FJ is the right place for me to gamble or not.

EpicChamp
The more you talk about KYC, the more suspicious it looks overall and I guess that's making the situation even worse.

[EpicChamp]

I think it won't be bad if we are a little bit enlighten by FortuneJack.

I want to know, in case I decide in my life to register on FortuneJack and I have a case similar to EpicChamp, what will happen?

I understood that you want KYC for further decision and that happens in businesses, it's a legitimate request from your side according to your laws (I am against KYC in overall and have a lot of arguments but it's not a subject to discuss at the moment).

I want to know, why can't you directly say whether his funds will be fully returned or not? Why do you need KYC at first to decide your answer?

For me, this task, as a (probably) potential user for FortuneJack, seriously stops me and makes me think twice about whether the FJ is the right place for me to gamble or not.

EpicChamp
The more you talk about KYC, the more suspicious it looks overall and I guess that's making the situation even worse.

I'm not trying to talk about it, but it's not like I have a choice when I'm being forced to do it and they aren't willing to cooperate or solve this case in any other way at the moment.

Much like you, I am not comfortable sharing my personal information with an online gambling site from overseas - it goes against my personal values and puts me in an extremely vulnerable position. This is exactly why I decided to sign up for a crypto bookie like FJ in the 1st place that's been around for many years.

Before I signed up, I heard many good things about them and that they don't require KYC when making withdrawals unless it is an extreme case or suspect something suspicious was done by the user (none of which is true in my situation), and they just confirmed it themselves on here as well.

But now they are flipping the script on me and going against their usual way of operating their business by treating me differently than other users + being extremely devious in their approach to solving this case.  

And thank you for bringing up that question towards the end as well - I've been trying to understand this myself for the last couple of days on why FJ can't make a decision right now regarding the exact amount I will receive (regardless of whether I send them my personal information or not), but FortuneJack still hasn't responded to me about that.

Hopefully they respond to you about this part, because they just keep ignoring me every time I bring it up or ask them about it (as there is a big difference between 0.067 btc and 0.174 btc)

[FortuneJack]

I think it won't be bad if we are a little bit enlighten by FortuneJack.

I want to know, in case I decide in my life to register on FortuneJack and I have a case similar to EpicChamp, what will happen?

I understood that you want KYC for further decision and that happens in businesses, it's a legitimate request from your side according to your laws (I am against KYC overall and have a lot of arguments but it's not a subject to discuss at the moment).

I want to know, why can't you directly say whether his funds will be fully returned or not? Why do you need KYC at first to decide your answer?

For me, this task, as a (probably) potential user for FortuneJack, seriously stops me and makes me think twice about whether the FJ is the right place for me to gamble or not.

EpicChamp
The more you talk about KYC, the more suspicious it looks overall and I guess that's making the situation even worse.

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Hey @shield132,

We clearly stated that the funds will be released in the case of going through the KYC.

Our team strongly believes in a fact that in case us revealing the amount in advance, things would go in the wrong direction. Meaning that, after spending approximately 2-3 months in total, trying to find a spot place with the customer, none of those worked.

We tried to fit the needs of the customer, but got denied by the user end and therefore got insulted without any actual proofs. It would be close to impossible for us to imagine where this case would go if we decided to tell things in advance, as the past shows the truth.

Most commonly, the users never decline the KYC request. According to the past, the vast majority of the customers who did cancel the request were involved in some sort of fraudulent activities (we don't say that the OP is among them) - to summarize: FJ as a company needs to work transparently and operate legally without breaking any laws in the countries that we specialize in.


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Team FJ

[peter0425]

Most commonly, the users never decline the KYC request. According to the past, the vast majority of the customers who did cancel the request were involved in some sort of fraudulent activities (we don't say that the OP is among them) - to summarize: FJ as a company needs to work transparently and operate legally without breaking any laws in the countries that we specialize in.


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Team FJ

Same thought after reading the last 2-3 pages of this thread , it looks like OP is really Hiding something about Himself.

The way he declined the KYC verification tells the real score here,because if he is really clean since he is claiming a Good amount of funds here for sure he will cooperate to end the story in good faith but what happens is the opposite scenario.

[EpicChamp]

I think it won't be bad if we are a little bit enlighten by FortuneJack.

I want to know, in case I decide in my life to register on FortuneJack and I have a case similar to EpicChamp, what will happen?

I understood that you want KYC for further decision and that happens in businesses, it's a legitimate request from your side according to your laws (I am against KYC overall and have a lot of arguments but it's not a subject to discuss at the moment).

I want to know, why can't you directly say whether his funds will be fully returned or not? Why do you need KYC at first to decide your answer?

For me, this task, as a (probably) potential user for FortuneJack, seriously stops me and makes me think twice about whether the FJ is the right place for me to gamble or not.

EpicChamp
The more you talk about KYC, the more suspicious it looks overall and I guess that's making the situation even worse.

-
Hey @shield132,

We clearly stated that the funds will be released in the case of going through the KYC.

Our team strongly believes in a fact that in case us revealing the amount in advance, things would go in the wrong direction. Meaning that, after spending approximately 2-3 months in total, trying to find a spot place with the customer, none of those worked.

We tried to fit the needs of the customer, but got denied by the user end and therefore got insulted without any actual proofs. It would be close to impossible for us to imagine where this case would go if we decided to tell things in advance, as the past shows the truth.

Most commonly, the users never decline the KYC request. According to the past, the vast majority of the customers who did cancel the request were involved in some sort of fraudulent activities (we don't say that the OP is among them) - to summarize: FJ as a company needs to work transparently and operate legally without breaking any laws in the countries that we specialize in.


-
Team FJ

You said the funds will be released but not exactly how much, a stake amount vs the winning amount is a very big difference - so which one will it be exactly? This is something I need to know in advance and is a very fair request.

I can promise you that I'm not involved in any kind of fraudulent activity and have done nothing wrong or suspicious in this situation. I'm just personally against doing KYC because it greatly exposes my privacy and I would prefer to keep my identity anonymous and not share it with a gambling site from overseas who I know nothing about. This is nothing personal against you - I'm just simply against doing KYC online in general with non-government organizations.

Most people may not care about sharing their personal information like that, but to me it is extremely important + confidential information that I am not comfortable sharing with you or any online crypto gambling site.

All I can say is that I'm in my 20s and that I'm only planning to use the winning amount to pay off my student debt & maybe also go on a trip with some friends.  

I would greatly appreciate it if you can respect my thoughts on this and honor my bet the usual way as you do with every other user on your site.

[FortuneJack]

I think it won't be bad if we are a little bit enlighten by FortuneJack.

I want to know, in case I decide in my life to register on FortuneJack and I have a case similar to EpicChamp, what will happen?

I understood that you want KYC for further decision and that happens in businesses, it's a legitimate request from your side according to your laws (I am against KYC overall and have a lot of arguments but it's not a subject to discuss at the moment).

I want to know, why can't you directly say whether his funds will be fully returned or not? Why do you need KYC at first to decide your answer?

For me, this task, as a (probably) potential user for FortuneJack, seriously stops me and makes me think twice about whether the FJ is the right place for me to gamble or not.

EpicChamp
The more you talk about KYC, the more suspicious it looks overall and I guess that's making the situation even worse.

-
Hey @shield132,

We clearly stated that the funds will be released in the case of going through the KYC.

Our team strongly believes in a fact that in case us revealing the amount in advance, things would go in the wrong direction. Meaning that, after spending approximately 2-3 months in total, trying to find a spot place with the customer, none of those worked.

We tried to fit the needs of the customer, but got denied by the user end and therefore got insulted without any actual proofs. It would be close to impossible for us to imagine where this case would go if we decided to tell things in advance, as the past shows the truth.

Most commonly, the users never decline the KYC request. According to the past, the vast majority of the customers who did cancel the request were involved in some sort of fraudulent activities (we don't say that the OP is among them) - to summarize: FJ as a company needs to work transparently and operate legally without breaking any laws in the countries that we specialize in.


-
Team FJ

You said the funds will be released but not exactly how much, a stake amount vs the winning amount is a very big difference - so which one will it be exactly? This is something I need to know in advance and is a very fair request.

I can promise you that I'm not involved in any kind of fraudulent activity and have done nothing wrong or suspicious in this situation. I'm just personally against doing KYC because it greatly exposes my privacy and I would prefer to keep my identity anonymous and not share it with a gambling site from overseas who I know nothing about. This is nothing personal against you - I'm just simply against doing KYC online in general with non-government organizations.

Most people may not care about sharing their personal information like that, but to me it is extremely important + confidential information that I am not comfortable sharing with you or any online crypto gambling site.

All I can say is that I'm in my 20s and that I'll only planning to use the winning amount to pay off my student debt & maybe also go on a trip with some friends.   

I would greatly appreciate it if you can respect my thoughts on this and honor my bet the usual way as you do with every other user on your site.

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We will not be changing our decision as it should not matter for you if everything is fine on your end.

This is our last time us recommending you to accept the KYC. We will be taking an action and terminating your account in a few hours/mins from now.

Please act responsibly and take immediate action as afterwards there will be nothing to discuss.

[EpicChamp]

Most commonly, the users never decline the KYC request. According to the past, the vast majority of the customers who did cancel the request were involved in some sort of fraudulent activities (we don't say that the OP is among them) - to summarize: FJ as a company needs to work transparently and operate legally without breaking any laws in the countries that we specialize in.


-
Team FJ

Same thought after reading the last 2-3 pages of this thread , it looks like OP is really Hiding something about Himself.

The way he declined the KYC verification tells the real score here,because if he is really clean since he is claiming a Good amount of funds here for sure he will cooperate to end the story in good faith but what happens is the opposite scenario.

I have done nothing wrong in this situation and have nothing to hide. I simply do not want to send extremely personal + confidential documents to FJ or any other online gambling site. This is why I chose to bet with a crypto betting site - to keep my identity private and avoid having to do KYC if I want to withdraw my money.

That's the whole point of using bitcoins and crypto and going against that is completely ironic and defeats the whole point of betting with bitcoin instead of fiat. Especially when 99% of users on their site arent asked to submit KYC if they want to make a withdrawal either.

In this situation I simply took advantage of odds that I thought were favorable to me at the time and that's it; but once again I did not think there were any clear favorites in that match and I'm surprised that my player dropped to less than 1.7 odds after a few hours.

It is not right or fair for them to force me to send them my personal information when it has nothing to do with this case and especially when I did nothing wrong or suspicious on my end.

[EpicChamp]

I think it won't be bad if we are a little bit enlighten by FortuneJack.

I want to know, in case I decide in my life to register on FortuneJack and I have a case similar to EpicChamp, what will happen?

I understood that you want KYC for further decision and that happens in businesses, it's a legitimate request from your side according to your laws (I am against KYC overall and have a lot of arguments but it's not a subject to discuss at the moment).

I want to know, why can't you directly say whether his funds will be fully returned or not? Why do you need KYC at first to decide your answer?

For me, this task, as a (probably) potential user for FortuneJack, seriously stops me and makes me think twice about whether the FJ is the right place for me to gamble or not.

EpicChamp
The more you talk about KYC, the more suspicious it looks overall and I guess that's making the situation even worse.

-
Hey @shield132,

We clearly stated that the funds will be released in the case of going through the KYC.

Our team strongly believes in a fact that in case us revealing the amount in advance, things would go in the wrong direction. Meaning that, after spending approximately 2-3 months in total, trying to find a spot place with the customer, none of those worked.

We tried to fit the needs of the customer, but got denied by the user end and therefore got insulted without any actual proofs. It would be close to impossible for us to imagine where this case would go if we decided to tell things in advance, as the past shows the truth.

Most commonly, the users never decline the KYC request. According to the past, the vast majority of the customers who did cancel the request were involved in some sort of fraudulent activities (we don't say that the OP is among them) - to summarize: FJ as a company needs to work transparently and operate legally without breaking any laws in the countries that we specialize in.


-
Team FJ

You said the funds will be released but not exactly how much, a stake amount vs the winning amount is a very big difference - so which one will it be exactly? This is something I need to know in advance and is a very fair request.

I can promise you that I'm not involved in any kind of fraudulent activity and have done nothing wrong or suspicious in this situation. I'm just personally against doing KYC because it greatly exposes my privacy and I would prefer to keep my identity anonymous and not share it with a gambling site from overseas who I know nothing about. This is nothing personal against you - I'm just simply against doing KYC online in general with non-government organizations.

Most people may not care about sharing their personal information like that, but to me it is extremely important + confidential information that I am not comfortable sharing with you or any online crypto gambling site.

All I can say is that I'm in my 20s and that I'll only planning to use the winning amount to pay off my student debt & maybe also go on a trip with some friends.  

I would greatly appreciate it if you can respect my thoughts on this and honor my bet the usual way as you do with every other user on your site.

-
We will not be changing our decision as it should not matter for you if everything is fine on your end.

This is our last time us recommending you to accept the KYC. We will be taking an action and terminating your account in a few hours/mins from now.

Please act responsibly and take immediate action as afterwards there will be nothing to discuss.

There's absolutely no way I'm sharing my personal information with you or doing KYC until you can at least tell me exactly what will happen afterward and how much I will be rewarded if I decide to do it.

You need to have made your decision by now - so once again for the 100th time, what is the exact amount I will get if I go through KYC? The 0.067 btc stake or the 0.174 btc full win?

I need to know exactly what I would be getting in advance and make sure that later on you don't just randomly make something else up & change your mind about giving me the wrong amount or nothing at all.

Tell me right now exactly how much I would receive if I do KYC and then I will decide if I want to do it or not.

Consider this as also public accountability for everyone on the forum to see how much I would get if I do KYC and whether or not you stuck to your promises.

[FortuneJack]

Community update:

As stated earlier, we've given an OP a time frame of 2 weeks from the point of us requesting to go through KYC.

After trying our best to give him a notice multiple times, the offer was rejected - despite the fact of us promising him getting a stake or a win.

Our team is taking an action of terminating the account along with the funds for the reason of not being able to provide all the crucial information needed to complete the standard procedure within the given deadlines.

The decision is final, all the requests regarding recovering the account will not be accepted as the actions taken from our end compiles with the Terms and Conditions of FortuneJack's properties. We think it's the only way to end the discussion as none of us was benefiting from it, plus the user him/herself wasn't interested in collaborating, never showed the goodwill as a whole to positively end this case.

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7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account.

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7.9. As the End User, You hereby consent to be duly aware of the Company’s Customer Due Diligence measures to be applied to You whether the Company suspects any of the suspicious customer activity requiring further inquiry and investigation, that You agree to be bound by the Company’s policy to access, monitor, process Your personal information based on the requirements set out in Section 7. If you do not comply with the respective KYC and/or CDD requirements set by the Company or if the Company, as a result of KYC Procedures and/or CDD Measures, discovers that You are in breach of any provisions of this Agreement, the Company reserves the right to block and terminate Your Account and confiscate all Your funds available on Your Account.

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Attaching the quotes from the section of our Terms and Conditions for the ones are interested in.

[Juggy777]

Community update:

As stated earlier, we've given an OP a time frame of 2 weeks from the point of us requesting to go through KYC.

After trying our best to give him a notice multiple times, the offer was rejected - despite the fact of us promising him getting a stake or a win.

Our team is taking an action of terminating the account along with the funds for the reason of not being able to provide all the crucial information needed to complete the standard procedure within the given deadlines.

The decision is final, all the requests regarding recovering the account will not be accepted as the actions taken from our end compiles with the Terms and Conditions of FortuneJack's properties. We think it's the only way to end the discussion as none of us was benefiting from it, plus the user him/herself wasn't interested in collaborating, never showed the goodwill as a whole to positively end this case.

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7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account.

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7.9. As the End User, You hereby consent to be duly aware of the Company’s Customer Due Diligence measures to be applied to You whether the Company suspects any of the suspicious customer activity requiring further inquiry and investigation, that You agree to be bound by the Company’s policy to access, monitor, process Your personal information based on the requirements set out in Section 7. If you do not comply with the respective KYC and/or CDD requirements set by the Company or if the Company, as a result of KYC Procedures and/or CDD Measures, discovers that You are in breach of any provisions of this Agreement, the Company reserves the right to block and terminate Your Account and confiscate all Your funds available on Your Account.

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Attaching the quotes from the section of our Terms and Conditions for the ones are interested in.

@FortuneJack I’m glad that you have ended the discussion because it was derailing this Ann thread, and hopefully he’ll quit posting here.

Also as you have rightly said these terms are a reminder that KYC is needed to be submitted in case it’s asked for, hence all gamblers should understand this and only then proceed to gamble, because I believe that FJ is a legit casino but they can’t bend the rules to please their users.

[leea-1334]

I think it's pretty up in the air, not a given for Bayern at all.. Barcelona - PSG will be two interesting games 

Yes! Very interesting to see that PSG are almost 4x on some platforms. I know injuries and everything but Barcelona are a shadow of what they can usually be though,,, I think there is a lot of value in this tie, but also Leipzig Liverpool.

Probably draws will kill all the bets though mit must be heavy on both sides!

[kotajikikox]

Community update:

As stated earlier, we've given an OP a time frame of 2 weeks from the point of us requesting to go through KYC.

After trying our best to give him a notice multiple times, the offer was rejected - despite the fact of us promising him getting a stake or a win.

Our team is taking an action of terminating the account along with the funds for the reason of not being able to provide all the crucial information needed to complete the standard procedure within the given deadlines.

At last you made the perfect solution man , this Issue is going nowhere because He stands one way and no plans of extending hands for this to be settled .

Almost majority of the replies are asking Him to cooperate for this to have ending yet the answer is the same over and over.


I think for the first time this ANN thread will be using the " Self Moderated" Option in deleting the incoming posts of The claimant because the time has come yet nothing comes from His end to seat and talk about this formally .

Use the Button @FortuneJack for deletion unnecessary post from this point onwards because you have proven your fairness to resolve this issue.

[shield132]

Hey @shield132,

We clearly stated that the funds will be released in the case of going through the KYC.

Our team strongly believes in a fact that in case us revealing the amount in advance, things would go in the wrong direction. Meaning that, after spending approximately 2-3 months in total, trying to find a spot place with the customer, none of those worked.

We tried to fit the needs of the customer, but got denied by the user end and therefore got insulted without any actual proofs. It would be close to impossible for us to imagine where this case would go if we decided to tell things in advance, as the past shows the truth.

Most commonly, the users never decline the KYC request. According to the past, the vast majority of the customers who did cancel the request were involved in some sort of fraudulent activities (we don't say that the OP is among them) - to summarize: FJ as a company needs to work transparently and operate legally without breaking any laws in the countries that we specialize in.


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Team FJ

Okay, no questions from my side. Wish good luck to both of you, FJ and EpicChamp in your own way.

[micky123]

The support team at FJ has lost it. I asked for a small withdrawal of around 0.0053 BTC, and they replied that i need to reply to their email to confirm processing it. I replied but they immediately blocked my account and now asking for information that i cannot access without logging into my account! Why do you need my mobile number? I never even gave it when registering my account at FJ!?

What gives? Why are you trying to scam me off this small amount? Have FJ become so miniscule that they are trying to scam their users of such small amounts?

[tokeweed]

^  It’s prolly cos there’s an increased case of multi accounting at the site and they’ll be prone to make mistakes...  I’m just guessing.  I think you should go contact support and plead your case.  I’m pretty sure they’ll help you out.  So relax.  They wouldn’t scam you for .0053 BTC.  Rofl.  That would be bad for business.

[FortuneJack]

The support team at FJ has lost it. I asked for a small withdrawal of around 0.0053 BTC, and they replied that i need to reply to their email to confirm processing it. I replied but they immediately blocked my account and now asking for information that i cannot access without logging into my account! Why do you need my mobile number? I never even gave it when registering my account at FJ!?

What gives? Why are you trying to scam me off this small amount? Have FJ become so miniscule that they are trying to scam their users of such small amounts?

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Hey there, thanks for sending out the feedback.

Let me me know your username so I can get involved with the case accordingly. 


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UPDATE: as for now, we cannot identify the actual owner of the account as high security standard is activated for the safety reasons. We might have a case of dealing with possible account hacking, in order to get the funds out, we need to identify the person to make sure he/she's the true representative of the on-going event happening onto the user end. All good once all the information is in, you will be able to withdraw the funds. Please be in contact with the customer support team, they will take care of this no matter what.