Anyway, I no longer receive promotional emails from FortuneJack. Maybe my account got deleted for inactivity or something else. I am not so sure, so I don't even want to bother creating any other.
I doubt a casino would just go on and delete a customer account for inactivity and you know you can't just stay afar and assume your account was deleted, perhaps for the benefit of doubt you could reach out to their customer service and make a probe to why you seem not to be able to access your fortunejack account the last time you tried accessing. And maybe from there am sure you would get the right answers. With what reply you get you can know if you should create another account or not, but especially now they're offering deposit bonuses to their customers I think a lot of users wouldn't want to miss that.
As far as I know, most casinos have a term about "dormant account" including fortunejack where users with no transaction for 12 months are considered as dormant account.
As per terms, fortunejack will notify the user and user is given 30days to re-activate the account, failed to do this then the account will gone IIRC.
If he gets no more promotional email, better try to login first, if he is still able to login means that his account is still active.
Other possible case is that he unsubscribe for the email from Fortunejack.