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[MarkMJ]

Hi all. If you had problems with free spins and you lost those free spins 'cause of us, pls pm us. We'll check and compensate that.

And who compensates me?
I sent more than 5 ticket's
No reply buy anyway waiting your reply of pm
Take care.

[joksim299]

Hi all. If you had problems with free spins and you lost those free spins 'cause of us, pls pm us. We'll check and compensate that.

And who compensates me?
I sent more than 5 ticket's
No reply buy anyway waiting your reply of pm
Take care.

It is same with American & Marlyns Poker you collecting mini bonus prize and if you run out of money and want to top up your balance mini bonus counter will be reseted to 0. I lost 0.25 collecting mini bonus and had nothing left to play then I made another deposit while I was inside game but after the deposit credits still were 0 and I had to referesh page and lost mini bonus counter and I got compensation from Live Chat Support 10 comp points ~ 1mB

[MarkMJ]

Hi all. If you had problems with free spins and you lost those free spins 'cause of us, pls pm us. We'll check and compensate that.

And who compensates me?
I sent more than 5 ticket's
No reply buy anyway waiting your reply of pm
Take care.

It is same with American & Marlyns Poker you collecting mini bonus prize and if you run out of money and want to top up your balance mini bonus counter will be reseted to 0. I lost 0.25 collecting mini bonus and had nothing left to play then I made another deposit while I was inside game but after the deposit credits still were 0 and I had to referesh page and lost mini bonus counter and I got compensation from Live Chat Support 10 comp points ~ 1mB

Me,have 16 deposits in this casino
But no cash out because I never win
Usually I never deposit more than 3 time if I see that is no winnigs.

[the_reprobate]

I won the house jackpot and the game crashed before it had time to payout, ive been waiting 2 months for technical support, i just get told to wait everyday when i log in and chat to support online.

[BTC Casino]

Hey all

A very great news is coming...

Now you can refer friends and earn lots of bonuses. You now have a tab "Refer a friend" in your account. Take this link and send over to all your friends. Every action they make (registration , deposit) will bring you CompPoints, which then can be exchanged for real money in your account.

You can get familiarized with this new feature here : http://bit.ly/1Sd28g2

[MarkMJ]

Hello

I just receive 100 mbtc on my btc-casino.io account
Still no winnings,I really don't know what to say
But I see that I'm not the only one that was no winnings in this casino
Feel free to ask me anything.

[Trayber]

DO NOT PLAY HERE.

I tested this site out with a small deposit (.02) Managed to build it up to .1 and submitted the cashout. 15-16 hours later still didn't receive. I had talked to the live support who kept reassuring me it would be coming soon, yeah right. So I got fed up of waiting and played it off to zero. This is unacceptable wait times for bitcoin withdrawls. Don't believe this rep here when he keeps saying it don't take more than a few hours in most cases. He's full of BS.

I will go back to my list of reputable bitcoin casinos that pay out INSTANTLY when you make withdrawl. Not this wait several hours bullshit til you get sick of waiting and play it down. Too bad I liked their games to and they could have had a good customer in future...

Also the live support barely understands and writes poor English.

Very shitty casino imo, just stay away and go play somewhere reputable.

[cryptosmoker]

I've made many deposits at this casino, and one successful withdraw.  

On Tuesday I requested my second withdraw of 0.506 BTC

Since then I've contacted support each day checking up, here is transcript.

Its now been 3 days since I requested withdraw.  They keep telling me to just wait and seem to be making up excuses.

Also won't explain why they advertise "instant cashouts"



15.07.2015

20:55:41Aleksey
Hello, how can I help you?

20:56:01James
hi i cashed out 8-10 hours ago, but the funds are still in my casino account.
how do I get the instant cashouts?

20:58:04Aleksey
Payments in the casino take place in a queue, because of what may take time.

20:58:27James
why does it say instant cashouts?
on bottom of site
can I expect the cashuot today?

20:59:49Aleksey
So it happens

21:00:09James
so it does?
when?

21:01:52Aleksey
During the day
Thank you for contacting us. We are glad to assist you. For further information or if you have any questions please do not hesitate to contact us 24/7. Casino administration


16.07.2015

01:48:53Aleksandr
Hello, how can I help you?

01:49:11James
hi its been over 12 hours since i requested withdraw, why is balance still in casino account

01:49:56Aleksandr
James, just wait. You will get your money soon.

01:50:16James
when
i would be depositing to play more if this would of been taken care of
but i do not want to play untill withdraw is donw
then i start fresh

01:52:56Aleksandr
I hope you will get the money in few hours.

01:53:18James
ok me too thank you

01:53:22
Чaт зaвepшeн
16.07.2015

12:51:42James
its been over 24 hours, why is my withdraw still in my account

12:52:29Stanislav
Hello, how can I help you?

12:53:23James
my withdraw from yesterday morning
is still in account
hello?

12:55:06Stanislav
James, your withdrawal request is active and will be processed soon.

12:55:13James
when
it says instant withdraw on website

12:58:34Stanislav
Sometimes there might be delays on withdrawal requests where the amount is more then 350 USD.

12:59:10James
well mine is less than 350USD

13:02:19Stanislav
The amount of your withdrawal request is 506 USD.

13:02:40James
no, its 506mbtch
0.506 bitcoin
that $139 USD

13:09:26Stanislav
I'm sorry, there was incorrect information in our system. Mbtc was depicted as another currency. I'll send the request to our financial department to find out the reason of delay and to boost the withdrawal process.
Are there any other questions i can help you with?

08:02:15Eugene
Hello, how can I help you?

08:02:38James
hi, it's been 3 days since Ive requested my money
This is too long
can i speak with a manager

08:06:14Eugene
Unfortunately, for technical reasons, we are unable to check your application. Contact us in chat later, please.

Can I help you with something else?

08:12:11James
Yeah can I speak to your manager
I want my money, its been 3 days
I've made tons of deposits

08:15:00Eugene
As it was sad, please, contact us later. There is nothin that we ablr ti do at the moment.

08:19:37James
WHEN

[deejaja]

Hmmm so I just put in a withdrawl request... apparently they only process them on Monday, Wed and Fri....

This isn't mentioned anywhere on the site. Has anyone heard of this before?

I thought the whole reason for bitcoin was instantaneous transfers to anyone... wtf waiting 3 days for a transfer??

[cryptosmoker]

Hmmm so I just put in a withdrawl request... apparently they only process them on Monday, Wed and Fri....

This isn't mentioned anywhere on the site. Has anyone heard of this before?

I thought the whole reason for bitcoin was instantaneous transfers to anyone... wtf waiting 3 days for a transfer??

Well I put in a request on tuesday night.  It's now saturday night...still nothing...

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[panjul07]

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Instead of promoting a new game, why don;t you reply to some posts above regarding withdrawal issue on your site? Did you resolved their issue?

[BTC Casino]

Hmmm so I just put in a withdrawl request... apparently they only process them on Monday, Wed and Fri....

This isn't mentioned anywhere on the site. Has anyone heard of this before?

I thought the whole reason for bitcoin was instantaneous transfers to anyone... wtf waiting 3 days for a transfer??

Well I put in a request on tuesday night.  It's now saturday night...still nothing...

Is this resolved by now? If not, let me know here or in PM and I will investigate what is the reason.
Thanks

Best Regards
BTC Casino

[BTC Casino]

If someone is experiencing issues up to the moment - please post them here. We are now working on bugs fix, and if the issues still arise, post'em all here.
As well as if there are issues with payment processing - also post them here or PM.


Best Wishes
BTC Casino

[cryptosmoker]

Absolutely I still have issue with this casino, and my issue has not been resolved.

You can read about the delayed cashout in my previous post from about a month ago.
On july19th I receive this email:



DEAR PLAYER!

YOUR ACCOUNT IS BLOCKED.

To find out the reason of account block please contact online support.

You have received this email because you are registered at BTC-Casino.io/Terms and Conditions/To unsubscribe please follow the link You may address all your queries to support@btc-casino.io




The only reason I can think of for having my account blocked is to do with the affiliate program which I made ~.05-.06 btc off of in the weeks prior to them announcing it.  I shared my link and offered a small payment to players who signed up and made a deposit in my skype groups and suspect some of them may have not been authentic, it was only my intention to bring new regulars under my affiliate.  However, I was a depositing player, prob depositing 3+ bitcoins over the course of 30+ deposits all throughout, and I don't see how this could justify them basically stealing ~.6+ btc from me.  This is all just a guess as to why they did this.


Anyway as soon as I receive email saying my account is blocked:

I click the link and it says they are not available but to leave a message.

I try to log into my account, it says "server does not respond"

As soon as I got the email,

I email support, no response.

I try to create new account, it says "new accounts are not permitted in your country"

I've given up on the  .506 plus whatever was left in my account.  

I only feel guilty for not reporting back sooner to the forum, this is just such a pain in the ass to go over again and again!

If they make it right, I will be more diligent in updates if there is anything else to update.

[cryptosmoker]

Well I received a prompt reply from rep via pm here on forum.

They unblocked my account, and informed me I could withdraw my remaining balance of .99 mbtc - They told me it was because they believed fraudulent accounts were created under my affiliate link.  (again to emphasize, I did not profit more than 50 or 60 mbtc as an affiliate, and I deposited 40-50 times that ammount SINCE my affiliate link was active)

Anyway, they seem to have overlooked the fact that my issue is my missing 506 mbtc withdraw from almost exactly 1 month ago, and wasn't as concerned with the .98 balance (which I think is also wrong, but whatever)

When I look in my history, the withdraw has simply vanished.  I have only one other withdraw which was in may, that one is still there.

Luckily with the chat transcripts and support tickets I was just able to take a screen shot of, I can at least prove it existed?

I can prove a lot with the screen shots I've taken, but thats a pain in the butt, so hopefully they will just send me the btc and we can move along.


I did go ahead and cashout my 27mbtc worth of comp points and request a withdraw, we'll see how that goes.

[cryptosmoker]

Well I've got the day off today, why not see how frustrated I can get over half a coin...decided to go on live chat and see whats up with the vanishing 506 mbtc withdrawal.

Found my previous chats with support archived, here's a few snips of our conversations that took place on 7/16, 7/18, and the last one from 7/19 (last thing I heard from them untill today)





So I decided to see what support would say, and sure enough it's my old friend Egor again...

[fox19891989]

Well I've got the day off today, why not see how frustrated I can get over half a coin...decided to go on live chat and see whats up with the vanishing 506 mbtc withdrawal.

Found my previous chats with support archived, here's a few snips of our conversations that took place on 7/16, 7/18, and the last one from 7/19 (last thing I heard from them untill today)





So I decided to see what support would say, and sure enough it's my old friend Egor again...

Why did you try here? Why did you not read recent posts? This casino has worst reputations here, it had 3X rollover of every deposit robbery rule, and very sick system bugs when you get free spins, your games will be offline, and when you re-enter again, you couldn't track those spins any more, it is deliberately scamming players.

[cryptosmoker]

Why did you try here? Why did you not read recent posts? This casino has worst reputations here, it had 3X rollover of every deposit robbery rule, and very sick system bugs when you get free spins, your games will be offline, and when you re-enter again, you couldn't track those spins any more, it is deliberately scamming players.

I think the majority of complaints in this thread are from the same few posters who are either being over dramatic about a minor issue or making an issue out of a non issue and then acting as if every issue a new player brings up is reason to celebrate and taunt both the new player and the site.

[cryptosmoker]

Update: I was paid 0.027 BTC (remaining balance in account after cashing in player points) and informed "As for the 0.506 BTC. We will resolve it on Monday"

Tomorrow (monday)  I will post and confirm issue resolved, or open a thread in scam accusations.