I've been very patient with btc-casino up until now but I am getting increasingly frustrated with them giving me the run around when I ask about why my withdraw hasn't been issued. Here is a complete transcript of my support interactions within the site itself. I showed extreme patience with them at first but I cannot stand being lied to over and over again. Here's what I mean.
20.02.201622:25:36 Egor
Hello, how can I help you?
22:26:10 nickelodeon
i deposited .03 btc and it hasnt been credited yet
do i need 1 confirmation?
22:26:37 Egor
Yes, you need to confirm your deposit.
22:27:10 nickelodeon
ok it just says under 15[mBTC] needs confirm thats why i asked
or the exact wording is
GET NEW ADDRESS
If the amount of deposit does not exceed mBTC 15, your payment will be processed upon the first confirmation.
to clear up any confusion
are you busy right now?
(no response)
21.02.201603:57:09 Danila
Hello, how can I help you?
03:58:08 nickelodeon
hey! really fun games here, just put in a request for withdraw. lookin forward to getting it
space wars is super awesome btw
21.02.201620:55:23 Ruslan
Hello, how can I help you?
20:55:55 nickelodeon
hi, just curious on the status of my pending withdraw
kinda anxious to receive it, as I won a nice amount
hello?
21:01:28 Ruslan
Wait a minute please.
Please
wait, You will receive Your withdrawal today or maybe tomorrow.
22.02.201603:22:07 Aleksey
Hello, how can I help you?
03:23:01 nickelodeon
hi, sry to bother again, im still waiting for a withdraw. Can someone please send it through for me?
if it isn't too much troublle
03:25:06 Oleg
Can you tell me, when did you make a request for the withdrawal?
03:25:24 nickelodeon
certainly, I made it yesterday
03:26:50 Oleg
You should
wait.
All payouts should be processed within next 24 hours, according to the rules.03:27:44 nickelodeon
ok i will wait. Just really anxious to get it
so 24 more hours? or 24 hours from the time i initiated the withdraw?
03:29:43 Oleg
From the initiation, but you should mind that the payouts are taking place during only the one-third of the daytime.03:30:24 nickelodeon
ok, thank you very much for your help.
can I ask you though, what time does the payouts take place?
03:33:27 Oleg
Usually, 10 to 18 UTC.03:33:57 nickelodeon
ok, thank you so so much! You've been very helpful
have a great rest of your day
22.02.201603:35:06 Oleg
Hello, how can I help you?
22.02.2016
07:59:52 Oleg
Hello, how can I help you?
08:01:02 nickelodeon
I have been waiting for my withdraw for over a day now and i was just wanting to know what the status is on my withdraw?
are you able to help me with that?
08:03:36 Oleg
One minute, please.
08:03:48 nickelodeon
okay
08:06:48 Oleg
You reqest is actively pending. You should
wait - sometimes there are too many requests and our financial department can't keep up with a regular timing, unfortunately
08:08:36 nickelodeon
okay well is there any way you can tell me what time around they start confirming withdraws?
08:10:43 Oleg
I'm sorry, but I just do not have that kind of information.
08:11:55 nickelodeon
well if i dont get paid, you guys are going to lose a very good paying and loyal customer.
08:14:20 Oleg
I will forward your message to the financial department, you may be assuerd.
08:14:42 nickelodeon
what do you mean by assured?
08:15:36 Oleg
I meant that I will definitely forward your message, that you can be sure of that.
08:15:56 nickelodeon
ok thank you, i appreciate it.
08:16:29 Oleg
Thank you for contacting us! Feel free to chat with us at any time. Have a good one!
09:27:33 Arthur
Hello, how can I help you?
09:28:38 nickelodeon
How come my withdraw hasnt been processed yet?
When I asked yesterday I was told they would do it within 24 hours
I don't know why I need to wait this long for a withdraw when it says its instant
I was actually kind of excited to win a little bit here, but now my excitement has turned into frustration as to why I havent been paid yet
09:33:30 Arthur
Wait a little bit, please.
09:33:45 nickelodeon
i have waited a long time
thats all you ever tell me is to wait wait wait
you guys must have a lot of unhappy users here if this is the treatment we get
can you inform me on how long "a little bit" is?
I mean seriously how hard could it possibly be to just send me my BTC?
it takes like 10 seconds at the very most if its done manually
you guys dont have that kinda time or what?
unbelievable
09:50:11 Arthur
Wait, please, I`m checking your data.
You payout request is still pending. Unfortunately, we do not have any direct relation to the withdrawal process, and only recieve the current request status.
09:58:23 nickelodeon
so you don't have any contact with the persons who are in charge of that?
because I would very much like to speak to someone who can actually help me
10:01:12 Arthur
Unfortunately, I must leave you. All your questions will be answered by my colleague.
10:02:54 Oleg
Hello, again.
I see that Arthur has already given you all the inforamtion we got.
You just shoud
wait.
10:10:14 nickelodeon
I understand that you haven't gotten around to me yet, but I am getting really tired of being told to wait. I was told 24 hours initially and its been a lot longer than that already. I just wan't someone to be honest with me and give me a honest answer as to when I can expect a payment
10:16:35 Oleg
I'd like to give you one, but we only recieve information, when your request is pending, canceled or successfull. That it.
(Openly admitting that they can't give me an honest answer)
10:18:25 nickelodeon
well can you direct me to somebody who can?
10:22:45 Oleg
You need to
wait. You may contact only with our support center.
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The only thing support has done for me so far is tell me to wait.
I've taken a few screenshots of this sites support not following by some things that are advertised.
