Hi Bitpanda Team,
I have a feature request regarding your website. I would like to have a .csv-export of all my buys to import them into a tax-calculation software like cointracking.
Of course I would even prefer an API to make the tools communicate with each other, but a csv-export would be sufficient as well.
Thanks a lot
Hello butch3r,
thank you for your suggestion. I will forward this to our development department.
At the moment it is only possible to copy the data manually and enter it into a spreadsheet.
Best regards,
Sebastian
Team bitpanda
New customer here. Not that happy so far.
UI is easy to use except this new euro wallet, its confusing why there is two wallets in the UI (I do use € anyway). Pretty sure this would confuse A LOT of new customers.
Sent some bitcoin, did a Sepa transaction out. Took 12 hours for SEPA-confirmation. That already was a bit confusing as the site states "instant" in a lot of places. A day after the confirmation the money still is not here. When I do a lot of SEPA and it never takes longer than a day.
So its not as fast as the site communicates it is.
Hope it will arrive soon.
I dont mean it "that" negative but its a bit frustrating on your first transaction when the website could explain it better, so that you dont have to worry about your money arriving or not.
Hello Surfgott,
we decided to split the wallet types into coin wallets and fiat wallet because we awaited even more confusion by mixing up fiat and coin currencies. Especially for users that are new to the community.
SEPA withdrawals are not instant, that is correct, it will take up to 12 hours to be sent out. After that it really should take a maximum of 2 working days (please also take care that vienna in austria might have different public holidays) to be handled by the banks involved and credited to your account. This unfortunately can't be avoided. The other payout options, like skrill and neteller are instant.
If for some reason a payment did not reach you, then please send us an email to
support@bitpanda.com so we can check in a secure conversation what the matter might be.
We are sorry that it took a bit longer than anticipated though we constantly work on becoming a better and safer exchange. Please follow our newsletter, social media and blog to find out about new additions and improvements we bring online.
Thank you,
Sebastian
Team bitpanda
Hallo Bitpanda,
Kann mir mal einer von euch sagen warum bei Euch Litecoin Einzahlungen zu Euch 12 Bestätigungen brauchen? Das ist ja wohl lächerlich. 6 ist überall Standard, Bitfinex akzeptiert schon 3, und ihr wollt 12??
Warum nicht gleich 1 Tag warten bis es 200 sind .... sowas ärgert echt. Das Service bei bitpanda ist jetztschon Internetweit eines der allerteuersten von den Gebühren her, beim FIAT in Crypto.
Dann aber noch bei einer Segwit Adresse sich SO Zeitlassen ist echt nur noch letztklassig. Kann mich erinnern das es vor ein paar Monaten noch nicht so war.
Ausserdem warum gibt es keine Information darüber wieviele Bestätigungen es braucht in den z.b. FAQ?
Danke für die Antwort schonmal.
Hallo Xebone,
die 12 Bestätigungen sind eine Einstellung die sich an den Bestätigungszeiten für 3 Bestätigungen einer Bitcointransaktionen orientiert haben. Wir werden den Wert jetzt allerdings auf 6 heruntersetzen. Danke für den Hinweis.
Beim Thema Pricing muss ich dir allerdings widersprechen. Du darfst uns nicht mit einer reinen Börse vergleichen. Wir sind eine Retailexchange mit einem All-in-One System und da schauen wir immer, dass wir die bestmöglichen Preise in Europa anbieten können.
Beste Grüße,
Sebastian
Team bitpanda
