[ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill

[EthereumPY]

almost an hour after DASH deposit, with 7 confirmation, still not available in account
any help ?

https://chainz.cryptoid.info/dash/address.dws?XqLGXG9J9PGzzSXLTCCzsf21iHzTSjbx4A.htm

[1715482846]

1715482846

[1715482846]

1715482846

[EthereumPY]

almost an hour after DASH deposit, with 7 confirmation, still not available in account
any help ?

https://chainz.cryptoid.info/dash/address.dws?XqLGXG9J9PGzzSXLTCCzsf21iHzTSjbx4A.htm

support ticket
57018

[BitPanda.com]

We answered your ticket. We will use the ticket for everything now in order to protect your personal informations.

[EthereumPY]

FYI several hours passed still unavailable

[rs69]

Hallo

Gibt es bei Bitpanda keine SEPA-Überweisung (mehr)? Auf https://www.bitpanda.com/trades/buy/BTC gibt es keinen Button dafür.

[AvL42]

Hallo
Gibt es bei Bitpanda keine SEPA-Überweisung (mehr)? Auf https://www.bitpanda.com/trades/buy/BTC gibt es keinen Button dafür.

Zum Auffüllen der Euro-Wallet auf https://www.bitpanda.com/fiatWallets/deposit/ ist SEPA noch da.

[AnnETH]

I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.

This is my ticket reference, where I give full details of the transaction: 58327

I would really appreciate a response with clarification as soon as possible.

Thanks.

[AnnETH]

I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.

This is my ticket reference, where I give full details of the transaction: 58327

I would really appreciate a response with clarification as soon as possible.

Thanks.

So it's been about 12 hours since I submitted a ticket. Still no response from anyone representing bitpanda. You guys really need to be a bit more prompt with your response when it comes to inquiries.

It's quite concerning when everything was prompt and dandy when depositing my money using your platform, but when contacting you with an inquiry/ concern then suddenly .....*crickets..*

[TwinWinNerD]

I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.

This is my ticket reference, where I give full details of the transaction: 58327

I would really appreciate a response with clarification as soon as possible.

Thanks.

So it's been about 12 hours since I submitted a ticket. Still no response from anyone representing bitpanda. You guys really need to be a bit more prompt with your response when it comes to inquiries.

It's quite concerning when everything was prompt and dandy when depositing my money using your platform, but when contacting you with an inquiry/ concern then suddenly .....*crickets..*

There is a very big amount of tickets but we are answering every ticket within 24 hours.

As for your question, that answer is that your deposit address is instantly sweapt into our coldstorage, so that all funds are safe.

Regards

[AnnETH]

I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.

This is my ticket reference, where I give full details of the transaction: 58327

I would really appreciate a response with clarification as soon as possible.

Thanks.

So it's been about 12 hours since I submitted a ticket. Still no response from anyone representing bitpanda. You guys really need to be a bit more prompt with your response when it comes to inquiries.

It's quite concerning when everything was prompt and dandy when depositing my money using your platform, but when contacting you with an inquiry/ concern then suddenly .....*crickets..*

There is a very big amount of tickets but we are answering every ticket within 24 hours.

As for your question, that answer is that your deposit address is instantly sweapt into our coldstorage, so that all funds are safe.

Regards

So does that mean that I cannot use my ethereum deposit address from bitpanda to get an overview of my balance on etherscan? That's a bit strange as being able to see it there is what gives customers that extra level of assurance and confirmation that our transaction was indeed successful.

[TwinWinNerD]

I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.

This is my ticket reference, where I give full details of the transaction: 58327

I would really appreciate a response with clarification as soon as possible.

Thanks.

So it's been about 12 hours since I submitted a ticket. Still no response from anyone representing bitpanda. You guys really need to be a bit more prompt with your response when it comes to inquiries.

It's quite concerning when everything was prompt and dandy when depositing my money using your platform, but when contacting you with an inquiry/ concern then suddenly .....*crickets..*

There is a very big amount of tickets but we are answering every ticket within 24 hours.

As for your question, that answer is that your deposit address is instantly sweapt into our coldstorage, so that all funds are safe.

Regards

So does that mean that I cannot use my ethereum deposit address from bitpanda to get an overview of my balance on etherscan? That's a bit strange as being able to see it there is what gives customers that extra level of assurance and confirmation that our transaction was indeed successful.

You can't use it to check the balance, but you can check it for incoming transactions.

[AnnETH]

I submitted a ticket on the bitpanda website regarding my transaction from coinbase to my ethereum wallet on bitpanda. Although the transaction appears successful on my bitpanda account, and I can see the amount in my ETH wallet, I am concerned as I cannot see it on the etherscan website when I enter my deposit address. Instead, the etherscan overview for my deposit address displays 0 balance.

This is my ticket reference, where I give full details of the transaction: 58327

I would really appreciate a response with clarification as soon as possible.

Thanks.

So it's been about 12 hours since I submitted a ticket. Still no response from anyone representing bitpanda. You guys really need to be a bit more prompt with your response when it comes to inquiries.

It's quite concerning when everything was prompt and dandy when depositing my money using your platform, but when contacting you with an inquiry/ concern then suddenly .....*crickets..*

There is a very big amount of tickets but we are answering every ticket within 24 hours.

As for your question, that answer is that your deposit address is instantly sweapt into our coldstorage, so that all funds are safe.

Regards

So does that mean that I cannot use my ethereum deposit address from bitpanda to get an overview of my balance on etherscan? That's a bit strange as being able to see it there is what gives customers that extra level of assurance and confirmation that our transaction was indeed successful.

You can't use it to check the balance, but you can check it for incoming transactions.

Hmm...

Well at the very least I appreciate the prompt response here.

[pandabaer]

DAs neue EUR Wallet gefällt mir sehr gut. Frage: Wie ist dieses Geld eigentlich gesichert/besichert im theoretischen Falle einer Pleite der bitpanda-Börse oder im Falle von Hacking-Diebstahl ? Liegt das Geld bei einer (österr.) Bank? Gilt da die Einlagensicherung pro Kunde mit 20000 bzw. 100000 Euro pro Konto oder gilt das nicht ? JA/NEIN ? 

[pandabaer]

Ich verwende bei bitpanda den Google Authenticator für den 2FA-Handy-Code. Hab jetzt gehört, da hätte man sich zu Beginn auch einen Code notieren müssen, damit man den Google Authenticator wieder neu installieren kann (bei Verlust, Diebstahl, Neues Handy, etc.) ... ansonsten kann man NICHT mehr auf bitpanda.com rein ? Stimmt das ? Mein Handy ist relativ neu aber irgendwann trifft einer der o.a. Fälle zu und man muss neu installieren. Wie komme ich dann wieder in bitpanda ohne 2FA-Code rein  ? Was soll ich JETZT tun ? Bzw. was soll ich SPÄTER tun, wenn ich den Google-Authenticator irgendwann neu aufsetzen muss ?  Wahrscheinlich wird das manuell bei bitpanda.com erledigt werden müssen, wie schnell geht das ?

[BitPanda.com]

Hallo
Gibt es bei Bitpanda keine SEPA-Überweisung (mehr)? Auf https://www.bitpanda.com/trades/buy/BTC gibt es keinen Button dafür.

Zum Auffüllen der Euro-Wallet auf https://www.bitpanda.com/fiatWallets/deposit/ ist SEPA noch da.

Yes it's correct. SEPA payment is only available for the EUR-wallet now anymore.

Ich verwende bei bitpanda den Google Authenticator für den 2FA-Handy-Code. Hab jetzt gehört, da hätte man sich zu Beginn auch einen Code notieren müssen, damit man den Google Authenticator wieder neu installieren kann (bei Verlust, Diebstahl, Neues Handy, etc.) ... ansonsten kann man NICHT mehr auf bitpanda.com rein ? Stimmt das ? Mein Handy ist relativ neu aber irgendwann trifft einer der o.a. Fälle zu und man muss neu installieren. Wie komme ich dann wieder in bitpanda ohne 2FA-Code rein  ? Was soll ich JETZT tun ? Bzw. was soll ich SPÄTER tun, wenn ich den Google-Authenticator irgendwann neu aufsetzen muss ?  Wahrscheinlich wird das manuell bei bitpanda.com erledigt werden müssen, wie schnell geht das ?

Du hast Recht, du würdest uns in so einem Fall kontaktieren und wir erklären dir was dann machbar ist.

In jedem Fall ist es aber besser du sicherst dir deinen 2FA creation key um selbst den Eintrag auf einem neuen Handy neu einrichten zu können.

[firepredator]

this is the best for eu

[BitPanda.com]

this is the best for eu

Thank you for your friendly review.

[HamonOne]

Offered Security Features:

SSL Certificate
2 Factor Authentification
Userdata is always encrypted
TREZOR Coldstorage
Different Servers for Web and Wallets
SMS Verification

so that means you keep the coins in a Trezor cold storage, or it means there is some kind of API for customers that have a Trezor?

[BitPanda.com]

Offered Security Features:

SSL Certificate
2 Factor Authentification
Userdata is always encrypted
TREZOR Coldstorage
Different Servers for Web and Wallets
SMS Verification

so that means you keep the coins in a Trezor cold storage, or it means there is some kind of API for customers that have a Trezor?

We as bitpanda hold funds in a TREZOR coldstorage. At the moment there is no function for users to hold their coins in a trezor.

[fr4nkthetank]

Hey BitPanda !

It seems there is a possible scam going on with new exchange Bitzure, see this thread :  https://bitcointalk.org/index.php?topic=2126606.new#new
It also seems some funds have been moved to you to this addy:  1N52wHoVR79PMDishab2XmRHsbekCdGquK from 19LsbJBRSqqbpv77uTubhwpwr42tcrbhG7, a known bitzure address.
You can follow the deposit trail that starts here: https://blockchain.info/address/1Lk5v7XPCEHqSfnNn7vv9MMVJoq2uhkxPq

If possible please investigate for fraudulent behavior, and please freeze the funds if applicable.

Thank you.