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Author Topic: Problems with BitInstant [RESOLVED]  (Read 3336 times)
cryptoanarchist
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July 09, 2012, 11:15:05 PM
 #1

Placed an order to move some money between exchanges and got "Order Execution Failed", yet they already redeemed my coupon.

Can't get ahold of anyone on their chat or telephone.



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cryptoanarchist
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July 10, 2012, 12:13:14 AM
 #2

Great time to be down, guys...during an actual killer arbitrage opportunity.
cryptoanarchist
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July 10, 2012, 12:25:57 AM
 #3

Looks like they have no reserves where I was sending to...shoulda checked that.
cryptoanarchist
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July 10, 2012, 12:52:49 AM
 #4

Where can you see their reserves?

Its on the bottom of the right column on the BTC-e homepage.
cryptoanarchist
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July 10, 2012, 01:14:28 AM
 #5

Well, its been well over an hour and the arbitrage opportunity is almost gone. I want the fee back.
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July 10, 2012, 01:20:15 AM
 #6

This happened to me too, I went to my CVS to deposit about $500 into Mt. Gox, but the funds never showed up.  I've deposited at the same CVS location via MoneyGram several times before, and in the past the funds would always show up in my Mt. Gox account before I left the building (under a minute after paying the cashier), but it's been an hour and funds are still missing from my Mt. Gox account.  Also, BitInstant's phone number goes to a Google Voice account with no humans to be found.  This is not good - hopefully they refund me the absurd 3.99% fee of ~$22 after they deposit my funds ASAP...

Yankee (BitInstant)
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Charlie 'Van Bitcoin' Shrem


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July 10, 2012, 02:56:12 AM
 #7

All orders will be completed within 10 minutes except for BTC-E orders which will complete when BTC-E support wakes up (About 8am Russian time)

Will update this thread in a few minutes

Also, BitInstant's phone number goes to a Google Voice account with no humans to be found.

Yes, because as you can tell, many people are trying to call us  Smiley

Charlie

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Yankee (BitInstant)
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Charlie 'Van Bitcoin' Shrem


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July 10, 2012, 03:16:42 AM
 #8

All Orders have been completed (Except for some BTC-E)

If you have an order that was delayed, please email support@bitinstant.com and we will refund the fees for it.

We apologize for the delay, as you can imagine when our system went down many customers were calling for their funds.

Now, we are all in the office late responding to all emails and calls.

Thanks for your patience and understanding

-Charlie

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zhalox
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July 10, 2012, 03:20:15 AM
 #9

Thanks Charlie, glad to see the funds are in my account now!  Sorry for the rant, please forgive my selfishness - you guys must be busy, lots of people buying the bitcoin breakout to new highs  Grin

However, I must say that the 3.99% fee is annoying though, I thought that fees were supposed to be between 1% and 3%  Undecided

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Charlie 'Van Bitcoin' Shrem


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July 10, 2012, 03:26:34 AM
 #10

Thanks Charlie, glad to see the funds are in my account now!  Sorry for the rant, please forgive my selfishness - you guys must be busy, lots of people buying the bitcoin breakout to new highs  Grin

However, I must say that the 3.99% fee is annoying though, I thought that fees were supposed to be between 1% and 3%  Undecided

The fee's suck!

Just so you know, on a 3.99% transaction, our profit (before rent, salaries, ect..) is about 1%

The banks charge us an arm and a leg!

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Charlie 'Van Bitcoin' Shrem


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July 10, 2012, 04:29:24 AM
 #11

Update:

ALL BTC-E Orders have been processed

Everything is back to normal, all orders completed within seconds.

Thanks

-Charlie

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July 10, 2012, 04:36:54 AM
 #12

Awesome!  My funds were deposited, and Charlie even sent me a $22 Mt. Gox redeemable code as a fee refund from BitInstant and an apology for the delay!  I am now a happy BitInstant customer again! Grin

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July 10, 2012, 05:58:11 PM
 #13

Quote
author=Yankee (BitInstant) link=topic=92455.msg1020218#msg1020218
The banks charge us an arm and a leg!

how ironic.  you need to shed those guys quick.
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Charlie 'Van Bitcoin' Shrem


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July 10, 2012, 06:41:17 PM
 #14

Quote
author=Yankee (BitInstant) link=topic=92455.msg1020218#msg1020218
The banks charge us an arm and a leg!

how ironic.  you need to shed those guys quick.

That's the name of the game   Wink

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

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July 10, 2012, 06:42:41 PM
 #15

Quote
author=Yankee (BitInstant) link=topic=92455.msg1020218#msg1020218
The banks charge us an arm and a leg!

how ironic.  you need to shed those guys quick.

That's the name of the game   Wink
lol, and start carrying around suitcase loads of gold and dollar bills between arbitrage opportunities? Grin

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cryptoanarchist
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July 21, 2012, 01:15:03 PM
 #16

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.
Yankee (BitInstant)
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Charlie 'Van Bitcoin' Shrem


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July 21, 2012, 01:30:59 PM
 #17

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

Thats not fair, our system works 99.9% of the time and we use 7 different API's of all the exchanges. When one fails, we have to fix it for the exchange and of course, you blame us.

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
cryptoanarchist
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July 21, 2012, 01:35:48 PM
 #18

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

Thats not fair, our system works 99.9% of the time and we use 7 different API's of all the exchanges. When one fails, we have to fix it for the exchange and of course, you blame us.

Sorry. I have no idea how it works on your end. I just see that my money is stuck with you guys, and no one is on chat or on the phone. I don't even want to move the funds now, since the opportunity is gone.

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Charlie 'Van Bitcoin' Shrem


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July 21, 2012, 01:39:26 PM
 #19

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

Thats not fair, our system works 99.9% of the time and we use 7 different API's of all the exchanges. When one fails, we have to fix it for the exchange and of course, you blame us.

Sorry. I have no idea how it works on your end. I just see that my money is stuck with you guys, and no one is on chat or on the phone. I don't even want to move the funds now, since the opportunity is gone.



No one is on chat or phone because it's 6am. Did you send us an email? Our support staff responds within 60 minutes always.

Bitcoin pioneer. An apostle of Satoshi Nakamoto. A crusader for a new, better, tech-driven society. A dreamer.

More about me: http://CharlieShrem.com
cryptoanarchist
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July 21, 2012, 01:44:23 PM
 #20

Same problem - AGAIN.

I'd like to use these guys more but every time I give them a shot they just screw up my arbitrage.

Thats not fair, our system works 99.9% of the time and we use 7 different API's of all the exchanges. When one fails, we have to fix it for the exchange and of course, you blame us.

Sorry. I have no idea how it works on your end. I just see that my money is stuck with you guys, and no one is on chat or on the phone. I don't even want to move the funds now, since the opportunity is gone.



No one is on chat or phone because it's 6am. Did you send us an email? Our support staff responds within 60 minutes always.

Ah..I thought you guys were EST, not PST.
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